Customer success manager jobs in Wisconsin - 703 jobs

Invest in Your Success with Mac Tools Are you ready to be your own boss and build a thriving business? Mac Tools offers a unique opportunity to own and operate a successful franchise. With a strong credit profile and the right financial foundation, you can unlock the potential to achieve financial independence and a fulfilling lifestyle. As a Mac Tools franchisee, you will enjoy the freedom and flexibility of running your own business without the overwhelming burdens of startup. Mac Tools offers a family-oriented culture; supported by Stanley Black and Decker - the largest tool company in the world - giving you the best of both worlds. Key Benefits of Mac Tools Franchise Ownership Exclusive Territory: Build a loyal customer base in your protected territory. Mac Tools currently has over 1,250 existing franchisees with opportunities available in all fifty states, including Puerto Rico and across Canada. Proven Business Model: Benefit from an award-winning system that has earned accolades including Fastest Growing Franchise, Top 100 Franchise, Franchise 500, and more. World-Class Training: Gain the skills and knowledge you need to succeed via classroom and field-based sales training at our headquarters. Ongoing Support: Receive continuous guidance and assistance, including national marketing support with motorsports branding, sales flyers, videos, etc. Strong Brand Recognition: Leverage the brand power of Mac Tools and Stanley Black and Decker - the largest and fastest growing tool company in the world. Financial Flexibility: Explore various financing options to fit your needs. Financial Requirements To qualify for a Mac Tools franchise, a strong credit profile and an initial down payment are essential. Your financial strength is a key factor in our franchise approval process, and we have lower start-up costs than many other franchise opportunities with a variety of financing options. Our Veterans Program offers vets or their spouse credits of up to $25,000 towards inventory purchases. Ready to Take the Next Step? Are you a qualified entrepreneur ready to invest in and operate a Mac Tools franchise? Complete our quick mobile application to start your journey towards financial independence. Our team can get you scheduled for one of our free Discovery Days, providing the opportunity to meet current Franchisees and experience the business first-hand. Mac Tools , a division of Stanley Black & Decker Inc. 5195 Blazer Parkway Dublin, Ohio 43017

Do you have a passion for leading others? Do you have a forward-thinking mindset and have the drive to bring your team to the next level? Are you always looking for continuous improvement opportunities? If so, this opportunity is for you! The Sales Manager is responsible for 1-3 sales zones/departments within the store. Within each zone, you are responsible for creating a consistent customer experience, trip assurance, and consistent visual merchandising of product. Job duties: The Sales Manager will focus on Key Areas of Store Operations: Team Members, Customer Experience, Sales Growth, Customer Readiness, and Store planogram execution and integrity. Teach, train, coach, and mentor the team in order to develop consistent and Best in Class execution and customer service. Oversee the development and execution of individual development plans for each of your direct and indirect reports. Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members. Responsible for consistent execution of customer readiness standards and in-stock levels to ensure trip assurance for customers. Ensure that all end caps are set and merchandised correctly and all displays are clean and have the appropriate signage. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: Bachelor's Degree in Business, Marketing or related field or equivalent relevant experience 3 years of management experience within a Big Box retailer preferred. Proven ability to lead, coach, and build relationships in a fast paced environment. Must be able to direct and motivate a diverse population that includes full- time and part-time team members. Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change. The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

ADP is hiring a Sales Representative, Major Accounts. Are you ready to control your financial future with unlimited upside earnings potential? Do you want a lasting career with a company that offers autonomy to run a book of business, flexibility to make your own schedule, and gives you work-life balance? Are you looking for continuous learning and the opportunity to invest in yourself? If so, then this may be just the opportunity you've been searching for. Read on and decide for yourself. In this role, you will sell human resources technology within a designated geographic territory to cultivate new business opportunities and drive strategic discussions around Human Capital Management (HCM) initiatives for companies with 50 -- 999 employees. You will manage complete sales cycles, sell ADP's suite of solutions (40+ products and services) to executives, and accurately forecast your sales pipeline. ADP is here to support you and your goals with continuous sales training and the latest technology to set you up for success as you manage your book of business. You'll spend most of your time doing what you do best -- selling in the field. But that's not all. You'll also document and manage multiple sales cycles, sticking with the process through implementation until your new business is up and running on the solutions you sell. As you see more and more deals cross the finish line, you'll reap the rewards with industry-leading compensation, benefits, luxurious incentive trips, and awards. As you strive to grow your career, leaders will back your desire to pursue advancement and provide continual sales training. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: ***************************** Ready to #MakeYourMark? Apply now! To learn more about Sales at ADP, watch here: ******************************* What you'll do: Responsibilities Grow Our Business While Growing Yours. You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals. Turn Prospects into Loyal Clients and Raving Fans. You will implement a sales strategy targeted to decision-makers and business owners to build a network and capture new business. Deepen Relationships Across the ADP Family. In addition to selling cloud-based human resources solutions, you will strategically cultivate additional business within existing accounts. But it's not all business; you will make life-long friendships here. Collaborate Daily. You will serve as a trusted advisor, partner, and ADP ambassador to your clients, internal partners, and overall network while demonstrating grace under pressure and the highest ethical standards. TO SUCCEED IN THIS ROLE: Required Qualifications Proven Winner. You have an impressive track record of closing sales, winning clients, and managing a territory. Positive Self-Starter. You have an upbeat, persistent style and the ability to cold call, manage your time well, and can present your ideas in a clear professional manner on paper, in-person, and over the phone. Confidently Fearless. You embrace opportunities, take risks, and challenge the status quo. Entrepreneurial Spirit. You're a natural leader, resourceful, thrive under pressure, and bounce back quickly. Trusted Advisor. You build relationships, live integrity, and deliver on promises...every time. A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include: Two+ years of quota-carrying, outside business-to-business sales experience Three+ years of relevant experience in HCM, technology, business equipment, uniform, or software sales. Military experience -- skills including teamwork, resilience, negotiation, trust-building, and a "never lose" mentality will help you build team and client relationships, identify solutions, and achieve success. Bonus points for these: Preferred Qualifications * Ability to successfully build a network and effectively use social media for sales YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! #LI-HH1 #LI-Hybrid A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.

At ADP, we're proud to partner with some of the most innovative biopharmaceutical companies in the world-and right now, we're hiring directly on behalf of one of our clients for a full-time Territory Account Manager role. This is a direct hire opportunity with a forward-thinking organization that's redefining patient care through cutting-edge science and compassionate service. If you're passionate about making a real impact and want to be part of a team that values bold ideas and meaningful work, this could be the career move you've been waiting for. Ready to take your career to the next level while doing work that truly matters? What You'll Do We're seeking a driven Account Manager to champion an innovative infusion therapy in neurology. If you thrive in specialty healthcare sales, excel at building relationships, and love turning clinical insights into powerful customer value, this role is for you. Grow territory performance through strategic planning and targeted customer engagement Meet and exceed sales goals while championing customer satisfaction. Deliver clear, compelling clinical messaging to multidisciplinary decision-makers Build strong partnerships with clinics, infusion centers, specialty pharmacies, and health systems Navigate complex access and reimbursement landscapes across payer channels Stay ahead of market trends to identify new opportunities What You Bring A bachelor's degree (BA/BS) from an accredited institution 4+ years of experience in pharmaceutical, biologic, medical device, or specialty healthcare sales Proven sales success and strong communication skills Proven success in meeting or exceeding sales targets Ability to quickly learn complex clinical information Experience in infusion, rare disease, specialty pharmacy, or neurology preferred Must possess a valid driver's license and be willing to travel throughout the assigned territory What Will Set You Apart Background in promoting specialty, rare disease or CNS products Strong analytical skills to leverage sales data for strategy A collaborative spirit and adaptability in fast-paced environments Exceptional communication, presentation, and negotiation skills A self-starter mindset with strong organizational skills Salary range: $155,000 - $168,000, plus eligibility for a sales incentive target of $41,500 and participation in the company's long-term incentive plan. Actual compensation may vary based on location, experience, and qualifications. Benefits include Paid time off (PTO) Health coverage (Medical, Dental, Vision) 401(k) with company match Company car. We are an equal opportunity employer workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. This posting is confidential; company details will be shared during later stages of the recruitment process.

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading companies across many industries in transforming their businesses through process applications built on Appian's software platform with AI, robotic automation, Data Fabric, and other innovative technologies. You will gain a deep understanding of our customers' business goals, cultivate impactful relationships with stakeholders at different levels, positioning yourself as a trusted advisor and catalyst for their success. Combining your understanding of customer needs, your business and technical aptitude, and deep expertise you will develop about Appian capabilities, you will enable customers to achieve their unique objectives through collaborative engagement with internal and external partners. As a Customer Success Manager, your task will be to ensure progress against key customer outcomes, identify and mitigate various types of risks to customer success, including: business, program, implementation, technical, project, adoption, engagement. What you'll do: Uncover and shape each customer's desired goals, translate these objectives into actionable and prioritized plans, and then drive execution of these plans with the customer. Drive adoption by empowering clients to become more self-sufficient with building and managing Appian applications and solutions. Identify opportunities for Appian to reach the client's business goals and articulate business value cases for additional investment in expanding the customer's use of Appian. Identify and remove any barriers to successful adoption and expansion of the customer's use of Appian software. Establish yourself as a strategic partner and trusted advisor with key client stakeholders by demonstrating alignment between Appian's capabilities and the client's evolving business strategy. Monitor account health to ensure customer satisfaction and identify opportunities for impactful intervention. You'll be successful in this role if you have skills and experience to: Develop mastery in your understanding of Appian's products, with superb technical proficiency and a growth mindset as technology continues to evolve. Become an expert in Appian's platform, program, and implementation methodology and best practices, many of which are highly technical. Uncover opportunities to improve customer's use of the Appian platform through improvements to use case planning, technical implementation, and best practices within their Appian program. Persuasively recommend areas of process improvement by aligning the right technology solutions to business value, including new and emerging areas of technology such as artificial intelligence (AI). Build program roadmaps and develop mutual success plans jointly with the customer and drive toward measurable outcomes. Think critically, creatively, and independently to solve strategic and tactical problems that may be complex, ambiguous, or intractable, with an ability to challenge the customer's norms when needed to ensure transformative success for the customer. Remain undeterred by setbacks or obstacles, working collaboratively with customers to demonstrate “grit” and put forward determined efforts to reach your goals. Constantly look for ways to drive results proactively, improve the way we work with our customers, and never be satisfied with “good enough.” Effectively collaborate with internal and external partners with empathy and respect, including facilitating . Demonstrate confidence and comfort when communicating or presenting to a wide range of stakeholders, including technical resources, technology managers, program managers, business stakeholders, senior executives, and C-level leaders. Manage difficult and high-stakes conversations that challenge others' perspectives tactfully, relying on earned reputation as a trusted advisor. Provide effective coaching and mentorship to colleagues in a matrixed organization with high standards and minimal direct hierarchies. Advocate for agile concepts to drive incremental value while maintaining strategic program objectives. Required skills and experience: Bachelor's degree, ideally in a technical field. Superb consulting skills and proven results working as a trusted advisor to drive business value for customers. Superb communicator (written and spoken) to executive level business and technical audiences. Excellent organization and project management skills, with significant attention to detail. Successful track record of persuading partners to forgo the easy approach in favor of the difficult, more valuable path. Experience with technology implementation, consulting, success management, and/or advisory services, ideally for 5+ years. Experience with building, implementing, configuring, deploying, and/or testing of enterprise technology solutions using a software product or platform, ideally in Saas/PaaS model (examples include workflow, intelligent automation, low-code development, BPM, CRM, ERP, EAI, RPA, ITSM, ECM, EHR, etc.). Solid understanding of integrating web services, data integration architecture, data systems, and/or enterprise architecture, with the ability to quickly learn and explain how technology drives business value. Experience with agile software development practices Willingness to travel occasionally, up to 25-50% #LI-KC1 Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn. Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice

Sales employees will concentrate on acquiring new business and conducting customer visits in the field. When not in the field, they are expected to collaborate with their team from their assigned office location, if available. Our Lead Customer Success Manager, earn between $116,700 - $175,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. Overall Purpose: Serve as the primary post-sale consultative partner, leveraging in-depth industry and product knowledge to drive customer satisfaction, maximize product value, and ensure effective adoption and utilization, ultimately enhancing client relationships and delivering measurable business outcomes. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: • Customer Relationship Management: Serve as the primary point of contact for customers, fostering long-term relationships to become a trusted advisor, and staying proactively engaged to ensure the product or service is functioning as intended and adding expected value. • Product Expertise and Strategic Recommendations: Leverage deep knowledge of client industries, products, and market roles to provide expert guidance, enhance customer awareness, and make strategic product recommendations, while identifying renewals, migrations, upsell, and cross-sell opportunities to achieve desired customer outcomes. • Performance Tracking and Strategic Development: Monitor customer usage, satisfaction, risk, and success metrics, providing regular reports and insights, and assisting in the development of strategic direction and positioning of focused projects to drive customer engagement, retention, and growth. • Knowledge Transfer and Feedback Loop: Conduct knowledge transfer through delivering training and minimal technical guidance, providing feedback to product development teams on service offering improvements, and conducting complex work, unsupervised, with extensive latitude for independent judgment. • : Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership. Supervisor: No Education/Experience: Bachelor's degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas. Weekly Hours: 40 Time Type: Regular Location: Brookfield, Wisconsin Salary Range: $116,700.00 - $196,100.00 It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Manager, Customer Success - DS Smart position, you'll lead the day-to-day operations and strategic direction of the DS Smart Customer Success team. You'll coach and develop a growing team of Generalists, Retention Specialists, and Adoption Specialists to drive customer onboarding, adoption, retention, and expansion. This role is pivotal in advancing scalable, technology-enabled workflows, using data and automation to optimize partner performance and unlock greater customer value. Skills Needed: Drives Accountability & Results - Sets clear goals and ensures team members deliver top-notch results. Uses data and tech to boost accountability, pushing everyone to excel individually and as a team. Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most. Champions Innovation - Propels teams to unlock value with cutting-edge, tech-enabled innovations. Stays ahead of the tech curve, ready to embrace the next big thing. Leads with an entrepreneurial mindset and takes calculated risks. Leads Through Change & Ambiguity - Navigates the unknown with confidence, steering through change and uncertainty with a clear vision and unwavering determination. Turns chaos into clarity, keeping goals firmly in sight. Demonstrated ability to lead cross-functional initiatives that optimize operational performance and partner collaboration. Strong skills in workflow design and process improvement, ensuring scalable and repeatable success. Deep technical expertise in CRM and customer success platforms to enhance engagement and reporting. Proven ability to coach and develop high-performing teams, reinforcing feedback, recognition, and career growth. What You'll Do and Impact: Lead the DS Smart Customer Success team, overseeing daily operations, development, and performance management. Own and continuously refine workflows that drive onboarding, adoption, retention, and customer satisfaction. Leverage data to measure team success, monitor KPIs, and improve productivity and outcomes. Champion the use of technology-including AI and automation-to streamline manual tasks and accelerate customer value. Collaborate with Product, Engineering, Sales, Operations, and other teams to drive alignment and resolve escalations. Drive results-focused outcomes including fast onboarding, strong 12-week adoption, churn reduction, and scalable customer growth. Experience: 5+ years in Customer Success, Customer Experience, or a related customer-facing function 2+ years of people leadership experience Proven success driving measurable customer outcomes Strong background in process improvement and workflow design Proficiency in CRM tools and customer engagement platforms Excellent communication and coaching capabilities Ability to travel by car and/or plane up to 10-15% Valid, unexpired driver's license with satisfactory driving record Additional Items of Interest: Experience in healthcare technology or supporting multi-site customers Familiarity with AI tools and automation for customer success Background in scaling CSM operations in a high-growth SaaS or tech-enabled environment Job to be performed in the location listed. Generous benefit package available. Click here to learn more. Direct Supply, Inc. and its U.S. subsidiaries are equal opportunity and affirmative action employers committed to diverse workforces. © 2013 to 2025 Direct Supply, Inc. All rights reserved.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Customer Success, Commercial Success, Distinctive Expertise and Focus on People: Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals Deliver on budget, owning revenue, profit/loss, and growth objectives Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth.Increase utilization and billability of resources assigned to their account Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent Act as a steward of the Kyndryl culture Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. But this position is about more than just maintaining the status quo. As a Customer Partner, you'll be at the forefront of driving proactive account growth. You'll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive. You won't just be a cog in the machine; you'll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer. Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process. Together, you'll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond. Not only will you lead one or more Portfolio or Strategic accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights. You're not just an expert in our industry-you're an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market. As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation. If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management - then we can't wait to meet you. Join our team and let's make remarkable things happen together. We are seeking highly skilled and experienced Customer Partners to join our team. The ideal candidates will have a proven track record of success of specializing in the Consumer/Retail Industry. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills and Experience 10+ years of experience managing sales process end-to-end 5+ years of experience running account P&L $10M+ Must have significant expertise in the Retail/Consumer industry Deep knowledge of business and technology trends and industry best practices Proven experience with revenue growth, cost, profitability, trends, and risks Open minded and empathetic approach in relationships with customers May be required to travel up to 50% Upper Midwest Location Preferred Skills and Experience Bachelor's degree or master's degree Sales experience in technical solutions Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us' during the application process, select ‘Employee Referral' and enter your contact's Kyndryl email address.

Carepool is making Rideshare inclusive for everyone. Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like helping others? Are you able to work well remotely and stay focused? This job could be for you! 3 Years of Customer Facing experience and phone support Caring profile, cared for others in your family or others Healthcare exposure in a job setting is preferred but not required.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

Job Description C2's client is a global software company that believes ecommerce platforms should enable sustainable growth. More than a software provider, they act as a strategic partner in the evolution of ecommerce, helping businesses scale, improve efficiency, and deliver exceptional digital customer experiences. They are seeking a dedicated Customer Success Manager (CSM) with a strategic lens, a customer-first mindset, and a drive to proactively own their portfolio of accounts. The right candidate works urgently, communicates progress clearly, anticipates customer and leadership needs, and doesn't wait to be told what comes next-they bring new ideas and continuously move the company, and client outcomes, forward. Start Date: ASAP Duration: Full-time, Direct Hire Location: Hybrid - Milwaukee, WI area preferred Compensation: Commensurate with experience Technology: Client provides hardware and software Interview Process: Zoom interview with direct supervisor for the role DISC Assessment Onsite interview with owner and C-Suite execs - may be stretched over 2 onsite interviews based on availability Responsibilities: Lead collaborative onboarding and implementation for new customers, working closely with internal product, launch, and partner teams Serve as an expert on client's SaaS products, maintaining up-to-date functional and technical knowledge Manage a portfolio of accounts, building long-term relationships and acting as a trusted industry advisor Act as the voice of the customer, collaborating with product teams, shaping roadmaps, and championing feature improvements through client feedback Apply industry acumen to address, anticipate, and translate customer business needs, especially for manufacturing and distribution businesses Develop customer success plans outlining critical milestones, goals, and proactive solutions Focus on customer retention and growth by leveraging business intelligence to identify pain points and deliver value-driven recommendations Monitor customer health through data analytics; analyze performance trends and provide strategic feedback for continuous improvement Advise customers on best practices and change management, helping them demonstrate product value and secure internal buy-in Mentor other CSMs and contribute to a culture of team growth, knowledge sharing, and constructive feedback Qualifications & Skills Required: Minimum 5 years' experience in customer success, account management, or client services within ecommerce SaaS Deep knowledge of ecommerce, the digital application ecosystem, and understanding of manufacturing/distribution models Demonstrated ability to analyze customer challenges and craft strategic solutions Dedicated customer success mindset, focused on fostering lasting relationships and driving client retention Adaptable, proactive, and positive under pressure; able to effectively “manage up” and communicate initiative to leadership Outstanding written and verbal communication skills, and the ability to influence at all levels Nice to Have: Strong network or contacts in the ecommerce sector Technical aptitude to discuss integrations and digital platforms in detail Not your type of gig, but know someone who would be interested? Refer a qualified candidate, and if they get the job, you get a signing bonus! (Make sure they mention your name as their referral source so you get your well-deserved credit!) All candidates must be located and authorized to work in the United States. C2 does not sponsor work visas. No C2C.

We're changing the way people connect to social care. At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. Your role will center around building lasting customer relationships, onboarding new customers, and growing customer accounts, our impact, and our company.Responsibilities and Duties: Proactively engage clients to drive product adoption and optimal product experiences Develop & maintain relationships with key customer champions including Executive Sponsor, Project Manager and Technical Lead, to name a few Manage client and project communications- be a leader driving the project plan and sharing best practices of how your customers can mobilize findhelp's functionality Track customer usage metrics and respond to any customer deployment or product issues Create and deliver Executive Business Reviews on a quarterly cadence Take ownership of technical issues, responding in a timely manner, and working with cross-functional teams to document problem resolution steps Manage escalations and expectations for both the client and internal personnel Take ownership of the entire onboarding process for each client Facilitate a smooth hand-over from sales to service Create and manage the scope and timeline of rollout, alongside customer expectations Train customer's staff and relevant partners on how to use findhelp's suite of tools Create and share materials to support internal and external marketing Advocate for the customer, champion their success, drive renewals and expansions Drive usage throughout customer organizations including growing usage across teams, departments as well as the adoption of product features to achieve the customer's goals Collaborating with the Customer Success team to build a thriving department and foster the overall success of findhelp and the people we serve Advocating for the ongoing needs and goals of the customer internally - gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go Qualifications: Possess a strong desire to use your job and mind to make the world a better place for people in need BS/BA degree or equivalent 7+ years experience in account management, customer success, project management, with a significant experience managing large enterprise accounts Experience with technology and able to learn new technologies quickly; direct experience with SaaS application support requirements Customer-focused, enthusiastic, positive, and service-oriented Interest in organizational innovation, social enterprise, community organizations, and governmental groups Ability to prioritize, multi-task, and perform effectively under pressure Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite Ability to travel to some customer locations We value being together We believe being together enables stronger relationships, collaboration, and culture.This position is in office and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado Perks at Findhelp •401k & equity grants•Free food and onsite gym at our Austin HQ •Paid parental leave•Competitive PTO & 10 paid holidays•Employee only paid Health, Dental, and Vision insurance•Dog-friendly office in Austin HQ•24/7 access to telemedicine and counseling•Book Purchasing Program We're building a diverse, inclusive team You're welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities. Here are some of the ways we support our staff:•Culture Committee •Leadership Development Training•Paid Volunteering Time

Job DescriptionDescription: As the Manager of Customer Success at G10, you will play a pivotal leadership role in ensuring our customers achieve maximum value from our solutions. You'll lead and inspire a team of customer success professionals, foster long-term relationships with our clients, and drive initiatives that improve customer satisfaction, retention, and expansion. You will also act as the voice of the customer-identifying needs, gathering feedback, and influencing internal strategies to enhance overall customer experience. KEY RESULT AREA: Lead, coach, and develop a high-performing Customer Success team focused on onboarding, adoption, retention, and account expansion. Build and refine scalable processes, playbooks, and best practices that improve satisfaction and loyalty. Establish and track customer success KPIs such as health scores, churn rate, NPS, and renewal rates. Collaborate cross-functionally with Operations, IT, Sales, Onboarding, Business Development, and Marketing teams to improve customer outcomes and meet company objectives. Serve as a strategic partner to customers, developing strong executive-level relationships. Conduct quarterly business reviews (QBRs) alongside Customer Success Managers to assess satisfaction, identify opportunities, and align future goals. Manage escalations and complex customer issues with a calm, solutions-focused approach. Implement strategies to identify at-risk accounts and take proactive steps to improve retention. Oversee the development of customer training and educational resources. Contribute to customer communication plans including product announcements, best practices, and success stories. Maintain accurate customer records in CRM and ensure team adherence to documentation standards. Partner with IT and Operations teams to prioritize feature requests and process improvements based on customer feedback. Monitor industry trends and emerging customer needs to keep G10 ahead of the curve. Any other duties as assigned by the manager. SKILLS: Proven ability to develop, lead, and inspire high-performing teams. Excellent communication and presentation skills with the ability to simplify complex topics for varied audiences. Strong data analysis skills with the ability to interpret customer metrics and drive actionable insights. Demonstrated success in building and executing customer retention and growth strategies. Experience managing escalations and navigating complex customer relationships. Proficient in Microsoft Office Suite and CRM platforms such as Salesforce or HubSpot. Highly organized with exceptional time management skills in a fast-paced environment. Ability to think strategically while executing tactically. Requirements: EDUCATION/EXPERIENCE: Bachelor's degree in Business, Communications, Marketing, or a related field (or equivalent combination of education and experience). 5+ years of experience in customer-facing roles with at least 3 years managing a customer success, account management, or support team (logistics or technology/SaaS industry preferred). PHYISCAL REQUIREMENTS: Prolonged periods of sitting at a desk and working on a computer. The above statements reflect the general details necessary to describe the principal functions. of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:* * Serve as the primary touchpoint and relationship owner for selected high value Consumer customers. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle requests through to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account. * Proactively monitoring their customers' accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so. * Introducing customers to newly released features or products that they may be interested in. * Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren't currently taking advantage of, but could be. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues. *What we look for in you:* * FINRA License series 7 & 63 (will not initially be sponsoring licenses) * Motivated by Coinbase's mission, creating a seamless experience for our trading customers and driving product adoption. * Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment. * Advanced knowledge of the financial services industry and securities trading. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. *Nice to haves:* * FINRA License Series 3, 4, 65, or 66. * Knowledge of Cryptocurrency and Coinbase Products * Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. *Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations!* *Job ID: G2876* *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $40.01-$47.07 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

Customer Manager The Customer Manager is a salesperson responsible for being the sales expert for a designated Customer(s), providing strategic customer insights. The Customer Manager works to ensure joint business plans are executed by the customer. This role works closely with Key Account Managers (KAMs) within that assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all Client and Customer standards are met. The Customer Manager (CM) must possess the ability to bridge the relationship between the Key Account Management Team (KAM Team) and all stakeholders at assigned customer(s). Our clients are defined as the manufacturers, vendors, or brands who have contracted Advantage as their sales force. Our customers are defined as retailers, wholesalers, or distributors, to whom we sell our clients' brands. This teammate will collaborate with customers to develop strategic plans to accomplish the business goals and work with retailer associates (such as buyers, category managers, replenishment managers, and others) on Headquarter calls to implement the programs. Job Will Remain Open Until Filled Responsibilities The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Responsibilites • Drive our clients' business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI's, while staying within budget guidelines • Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation. • Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling. • Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests). • Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast. • Manage selling recommendations from the customer(s) to grow and build the business long-term. • Attend and present in client meetings at designated customer(s) • Attend and present in Management Team meetings. • Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc. • Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO's, cost changes, contract execution and ensuring retail/merchandising execution. • Develop and leverage relationships with key influencers and decision makers in assigned customers. • Sell displays, period promotions, present business reviews, and new item introductions. • Build and present product distributions based on previous performance using the customer scan data. • Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition. • Take weekly photos based on client request and needs. • Acquire weekly pricing for clients based on their product (s). Client Quota Achievement o Meets or exceeds Client's goals for sales, distribution, share, pricing, shelving, and promotional volume o Launches strategies to pursue new opportunities Client KPI's Achievement Implements retailer headquarter calls and penetrate key positions at the retailer to: o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelines o Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancies o Secure Client approved schematics for all Clients' brands by providing direction and communication to our schematic, reset, and retail departments o Ensure incremental sales through distribution of new products and maintenance of existing SKU's o Collaborate with category management team to develop retailer presentations by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis o Manage accounts to achieve the targeted ACV on Innovation Business / Category Reviews o Builds and maintains effective client and retailer relationships in order to ensure customer access and client perspective that we are connected and engaged with key stakeholders o Demonstrates sales accomplishments and areas of opportunity by developing sales presentations for Customers and Clients o Implements Customer HQ Calls and demonstrates an ability to penetrate key positions at the retailer o Offers strategic input pursuant to annual business plans, problem solving, ongoing customer management. Finds the intersection of retailer and client objectives and drive win/win scenarios Supervisory Responsibilities Direct Reports - This position does not have supervisory responsibilities for direct reports Indirect Reports - May delegate work of others and provide guidance, direction and mentoring to indirect reports Travel and/or Driving Requirements - Travel is not an essential duty and function of this job Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experience - 2-4 years in sales or retail experience and knowledge of CPG industry Experience managing multiple projects simultaneously Knowledge and experience with designated customers preferred Skills, Knowledge and Abilities - Excellent written communication and verbal communication skills - Ability to motivate and inspire - Good interpersonal skills - Demonstrate conflict management skills - Excellent decision-making skills - Ability to exercise sound judgment - Ability to work effectively with management - Ability to ensure a high level of service and quality is maintained - Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers Environmental & Physical Requirements Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs. Additional Information Regarding Job Duties and s Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Important Information The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

Customer Support Account Manager - Build Lasting Relationships and Drive Customer Success! Are you a relationship-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where you can make a tangible impact? Join Western States, an industry leader in innovation, and #PlaceYourStampHere as our next Customer Support Account Manager in Butler, WI, just minutes from Milwaukee! ABOUT WESTERN STATES Since 1908, Western States has been a cornerstone in our industry, fostering a culture of longevity and employee satisfaction. We're not just a company; we're a community. With 48% of our team members celebrating 10+ years of service, you'll find a supportive and experienced environment where you can truly build a lasting career. Discover the vibrant atmosphere and team spirit at Western States by visiting our Facebook page! YOUR IMPACT As a Customer Support Account Manager, you will be the trusted advisor and primary point of contact for our key accounts. Your expertise in building strong client relationships and delivering exceptional support will drive customer satisfaction and loyalty. KEY RESPONSIBILITIES Strategic Relationship Management: Cultivate and maintain strong, long-lasting relationships with assigned customer accounts through proactive communication and engagement. Customer Advocacy: Serve as the primary point of contact for all customer inquiries, requests, and escalations, ensuring timely and effective resolution. Needs Assessment and Solutions: Proactively understand client needs and objectives, collaborating with internal teams to deliver tailored solutions and exceed expectations. Issue Resolution and Escalation Management: Effectively handle escalations and resolve customer complaints or issues with professionalism and efficiency. Opportunity Identification: Identify opportunities to upsell additional products or services, contributing to revenue growth and customer value. Reporting and Analysis: Generate insightful reports on customer interactions and account performance, providing valuable insights for continuous improvement. WHY CHOOSE WESTERN STATES Work-Life Balance: Enjoy a healthy work-life balance with 9 paid holidays and a supportive company culture. Competitive Compensation and Benefits: Receive competitive pay, regular raises, a comprehensive benefits package, and a 401k with company match. Career Growth and Stability: Join a stable, family-owned company with a rich history and a commitment to employee development. Impactful Work: Make a tangible difference by building strong relationships and driving customer success. Location: Enjoy working in Butler, WI, just minutes from Milwaukee. Qualifications Proven Account Management Experience: Demonstrated success in account management or a similar customer-facing role, with a track record of building and maintaining strong client relationships. Exceptional Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and establish trust with customers. Problem-Solving Expertise: Strong problem-solving and decision-making abilities, with a focus on delivering effective and timely solutions. Customer-Centric Mindset: A genuine passion for providing outstanding customer service and exceeding customer expectations. Proactive and Organized: Ability to manage multiple priorities, anticipate customer needs, and work independently in a fast-paced environment. Positive Attitude: An enthusiastic, motivated, and positive approach to work, contributing to a collaborative team environment.

Job Description Level/Function: Specialist, Client Success Title: Client Success Manager About BetaNXT BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience. BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses which, combined, provide end-to-end solutions across the investment lifecycle. Overview of the Client Success Manager: Are you passionate about delivering exceptional client experiences and ensuring operational excellence? We're looking for a detail-oriented Client Success Manager to join our team and take ownership of day-to-day client interactions. In this role, you'll be responsible for managing the relationship with our tactical client base ensuring we are meeting day-to-day needs. This is a hands-on position ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in keeping clients informed, supported, and successful. Duties and Responsibilities of the Client Success Manager: Client Management and Reporting Proactively manage day-to-day client health, reporting, and incident follow-up Serve as client advocate during work intake and change request processes, ensuring proper prioritization and oversight Review and raise concerns related to billing, invoices, and SLA reporting Act as point of escalation for project delivery and high-impact client issues Facilitate and manage client risk assessments and VOC representation Monitor and document client KPIs, project trends, and escalate concerns as needed Capture and distribute client meeting notes and call logs Manage all aspects of the client relationship, including contracts, billing models, product interfaces, vendor usage, and strategic alignment Lead and track Statement of Work (SOW) processes Attend client conferences and represent the organization professionally Oversee PDLC from estimation through implementation with deep understanding of delivery lifecycle Client Interactions Manage pre- and post-contract fulfillment, including governance meetings and client engagement Serve as first point of escalation for Client Services inquiries related to contracts, invoices, projects, and incidents Coordinate client visits, including itinerary planning, agendas, and entertainment Identify and implement client education and training programs Maintain visibility into the status of all client-initiated work and ensure timely follow-up Skills and Experience of the Client Success Manager: Bachelor's degree in Business Administration or related field, or equivalent professional experience 5+ years in client success or relationship management within financial services Proven communication and interpersonal skills with a proven ability to build and maintain client relationships Experience at a technology firm serving the financial services industry, ideally with a focus on Wealth Management Familiarity with back-office operations such as custody and clearing, proxy/prospectus handling, cost basis, and tax reporting Compensation: We offer a competitive compensation package commensurate with experience including full benefits offering and PTO. Minimum salary of $75,000 #LI-Remote

Requirements QUALIFICATIONS AND REQUIREMENTS · Bachelor's Degree · 3 - 5 years of related experience with a 3PL. · Additional years of education and experience may be substituted for each other, as determined by Management. · Excellent critical thinking and problem-solving skills. · Experience working in Transportation Management Software (Mercury Gate) is preferred but not required. · Advanced knowledge of truckload and less than truckload modes is preferred but not required. · Advanced abilities in Microsoft Office Suite and Power BI are preferred. · Transportation experience and working knowledge of the industry. · Elevated level of organizational skills and ability to multitask. · Ability to read, write, type, and speak English fluently is a requirement of this position. · Ability to travel 50% or more. PHYSICAL DEMANDS /WORK ENVIRONMENT While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, lift (up to10 lbs.), and an ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description 75000

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23