Customer Success Manager Jobs in Youngsville, LA

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Manager - Cloud Accounting Client Success
Eisneramper 4.8
Customer Success Manager Job 8 miles from Youngsville
At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals. EisnerAmper is seeking a Manager - Cloud Accounting Client Success who will be responsible for the management of assignments relating to supporting client relationships and ongoing annuity for our SAAS software product, Sage Intacct. In this role you will ensures client satisfaction through all stages of the client lifecycle as well as promoting add-on products and services. You will develop a comprehensive understanding of Sage Intacct's cloud financial management solution and keeps abreast of upcoming product releases and complementary solutions, including attending product conferences as needed. What it Means to Work for EisnerAmper: * You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry * You will have the flexibility to manage your days in support of our commitment to work/life balance * You will join a culture that has received multiple top "Places to Work" awards * We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions * We understand that embracing our differences is what unites us as a team and strengthens our foundation * Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work * Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, & Inclusion (DE&I) efforts What Work You Will be Responsible For: * Educates clients on additional features and functionality of the accounting software application, including add-on products. * Participates in the development of standard operating procedures, training materials, and presentations as required. * Works collaboratively with clients to replicate and document system issues, prioritizes multiple client cases, investigates and researches issues, and assists with timely issue resolution using available resources. * Conducts periodic meetings with clients to understand and capture feedback and additional opportunities. * Provides oversight of team leaders and teams in identifying resource needs and completing individual responsibilities within the client lifecycle. * Builds and maintains trusted relationships with a diverse group of clients, co-workers, managers, and subject matter experts. * Assesses manual accounting processes to make automation recommendations to clients and team. * Establishes, coordinates, and maintains data integrity of procedures, processes, and controls. * Prepares work papers, coordinates client approvals, and submits orders with Sage Intacct reflecting results of software add-on and renewal efforts. * Ensures documents maintained from client agreements are complete, current, and stored appropriately. * Advances product knowledge by attending specific courses and obtaining product certifications where applicable. * Performs quality assurance review of all client deliverables. * Ensures client satisfaction through open communication, managing expectations, meeting deadlines, and communicating concerns proactively with the team. * Communicates regularly on client progress, pain points, concerns, and feedback. Helps identify and clear roadblocks to ensure a successful partnership. * Delegates tasks, as appropriate, to other team members and assists with monitoring quality work products are delivered to clients. * Identifies opportunities and recommends methods to improve service, work processes, and financial performance (e.g., procedure optimization). Assists in the implementation of quality improvement initiatives. Basic Qualifications: * 7-10 years of experience in accounting roles, accounting system support, and/or accounting system implementation is required. * 7+ years of experience with cloud-based accounting systems such as Sage Intacct, QuickBooks Online, Oracle NetSuite, or Microsoft Dynamics is required. * 3 years of experience in managing client relationships. Preferred/Desired Skills: * Bachelor's degree in Accounting, Business, or a related field is preferred. * Capacity to perform at an intermediate or advanced level with respect to Sage Intacct or similar financial management software applications, such as Microsoft Dynamics or Oracle NetSuite. * Familiar with general accounting concepts and processes including accounts payable, accounts receivable, and reconciliations. * Familiar with specific accounting financial management processes, including procure to pay, order to cash, and record to report. * Comfortable with technology and capable of learning and working effectively with various software applications. * High degree of professionalism including the ability to maintain high levels of confidentiality and handle highly sensitive information. * Technically proficient to perform at an intermediate or advanced level with software tools including, but not limited to the Microsoft Office Suite of products (Outlook, Excel, Word, PowerPoint). We strongly believe in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, EisnerAmper is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or protected veteran status, citizenship, or other protected characteristics under federal, state, or local law. About our Business Advisory Team: The EisnerAmper Business Advisory Group offers a wide array of services to an even broader range of businesses. Whether it's dealing with bankruptcy and transactional disputes or executive compensation structures and health care management, our team thrives by marrying deep-rooted industry expertise with a culture of always embracing new perspectives and ideas. Our "startup mentality," backed by the institutional knowledge and established reputation of the firm, enables us to be flexible and always test what can take our team and clients to the next level. Whether it's a new internal process, digital platform, or service offering, we believe that innovative ideas come from all levels and every employee should have the opportunity to make an impact on the business, our clients, and their careers. To us, every sub-sector in our group functions as its own business-so we need to think like entrepreneurs ourselves, often putting on the shoes of our clients. It's this mindset that allows us to grow as professionals and provide innovative solutions tailored to our clients' unique needs. About EisnerAmper: EisnerAmper is one of the largest accounting, tax, and business advisory firms, with approximately 450 partners and 4,500 employees across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow. Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients. Should you need any accommodations to complete this application please email: ********************************* #LI-JR1 Preferred Location: Iselin
$58k-79k yearly est. 38d ago
Assistant Client Manager- Commercial Lines
Epic Brokers 4.5
Customer Success Manager Job 8 miles from Youngsville
You will find EPIC to be a fast‐paced and fun environment and a workplace in which you truly can make a difference. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: Enthusiasm and zest for your learning experience Strong verbal and written communication skills Interpersonal Skills - enjoy working with people Service Oriented Willingness to learn and take direction from others Essential Duties As an Assistant Client Manager, you will be involved in various activities including lunch and learns, external workshops relevant to communication, time management, business etiquette skills as well as insurance operations training. There are core duties listed below where a designated mentor will be assigned to further develop Assistant Account's knowledge of insurance, finance, sales, and marketing. Overall Duties Include: Certificate Requests Follow up on Notices of Cancellation Auto ID Card Issuance Policy Change Requests Check Mailbox Daily Online Rating for Small Business Follow up for Renewal Policy Issuance Renewal Proposals Binders Invoicing Process Audits Post Documents to EPIC Portal Update Sagitta Obtain Loss Runs Policy Checklists Run M&S Reports Obtain Premium Finance Quotes Run MVRs Paperless Filing Obtain Loss Runs Create Loss Summary Tracking Prepare Acord Applications Service Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits, and other items related to the servicing of client accounts in a timely and accurate manner Responsible for timely, accurate invoicing and monthly expirations Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity Other duties may be assigned Personal & Organizational Responsibilities Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities Maintain cordial and effective relations with clients, co‐workers, carriers, wholesalers, vendors, and other business contacts Maintain up‐to‐date proposals, insurance summaries, workflow logs, manuals or other required documentation and records Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the Company Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance Other duties may be assigned Key Competencies LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to draft reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Education and Skillset College Degree preferred 1-2 years of Insurance experience strongly preferred Must obtain California Property and Casualty license within 90 days of date of hire Proficiency with a variety of Microsoft Office computer software applications in word processing, spreadsheets, database, and presentation software Must be able to work in a fast‐paced environment with demonstrated ability to juggle multiple competing tasks and demands Must have high level of interpersonal skills to handle sensitive and confidential situations as this position continually requires teamwork, demonstrated poise, tact, and diplomacy The national average salary for this role is $60,000 to $70,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. WHY JOIN EPIC? Ranked #17 Top 100 Largest U.S. Broker by Business Insurance Awesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!). EPIC embraces diversity in all its various forms-whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. #LI-LL1 #LI-Hybrid
$60k-70k yearly 23d ago
Strategic Account Manager
Total Safety U.S. Inc. 4.4
Customer Success Manager Job 4 miles from Youngsville
Total Safety is looking for a S**trategic Account Manager** to join their safety conscious team! The Strategic Account Manager (SAM) serves as the primary organizational sales representative to the assigned Strategic Accounts (owner accounts) in their region. The SAM maintains the overall relationship of the account and is responsible for creating value and client engagement at all levels of the organization and within all lines of business. By developing innovative solutions, selling integrated/bundled services, and leveraging Total Safety's size and geographic footprint, the SAM is focused on strategically building and growing Total Safety's national and multi-national account contracts to their maximum potential. **About Total Safety** Total Safety is the world's premier provider of integrated safety and compliance services and the products necessary to support them, including gas detection, respiratory protection, safety training, fire protection, compliance and inspection, industrial hygiene, onsite emergency medical treatment/paramedics, communications systems, engineered systems design, and materials management. Our Core Values are People, Safety & Wellbeing, Accountability, Responsibility, Empowerment, Honesty, Transparency, and Integrity. **Specific Job Duties and Responsibilities:** * Engage clients in business challenges and help them resolve or mitigate health, safety, and environmental (HSE) challenges. * Meet and exceed sales revenue goals. * Meet and exceed strategic objectives to grow national and multi-national accounts and cross-sell additional products/services. * Accurately identify and forecast sales opportunities. * Act as a leader and role model within the organization. * Demonstrate an elevated level of knowledge of assigned markets, prices, legislation, suppliers, industry trends, and contract structure. * Navigate internal/external economic factors (cost, margins, profit impact of decisions) affecting assigned areas. * Understand multi-site contract negotiations. **Experience:** * Minimum Three to five (3-5) years of high-level, conceptual sales experience (outside sales). * One to two (1-2) years of downstream experience with refineries and chemical plants, with knowledge and understanding of culture, roles, language, and processes. * The ideal candidate has a proven record of accomplishment and solid understanding of the Oil and Gas industry and the downstream environment. They are strategic thinkers who can maximize sales opportunities and want to take their career to its maximum potential. A natural born problem solver with strong interpersonal skills that enable them to communicate with all levels of internal and external contacts. **Physical Demands**: * While performing the duties of this job, the employee is regularly required to stand, walk, and stoop, kneel, or crouch. Uses hands to finger, handle, or feel; reach with hands and arms; and talk or hear. * The employee is occasionally required to sit. * The employee must occasionally lift and/or move up to 50 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Total Safety and its subsidiaries afford equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. Total Safety is an Equal Opportunity Employer. #LI-NK1 **Qualifications** **Skills** **Behaviors** **:** **Motivations** **:** **Education** ** **Required**** Associates or better in Accounting or related field. **Experience** ** **Required**** **5 years:** Relevant Years of Experience **** **Licenses & Certifications**
$46k-83k yearly est. 29d ago
Client Service Manager III
Arthur J Gallagher & Co 3.9
Customer Success Manager Job 8 miles from Youngsville
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Future opportunity for a Senior Client Service Manager. While this role is not currently open, we are always looking to connect with talented professionals like yourself for upcoming opportunities. How you'll make an impact We are looking for an experienced Senior Account Manager/Senior Client Service Manager who will be responsible for the day-to-day, account management of Gallagher's relationships with assigned clients as their primary role. You will support the senior servicing staff/service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients. What a day will look like * Assist Client Service Supervisor or Client Service Executive with day-to-day coverage questions and contract reviews. * Proactively coordinate renewal cycle to ensure all necessary steps are completed in a timely fashion. * Answer client questions on applications and requested renewal information. * Communicate and maintain good working relationships with markets. * Assist in preparing renewal strategy documents and proposals. * Prepare and/or check market submissions. * Analyze quotes from carriers and negotiate terms and conditions. * Responsible for binding of renewal coverage and the accuracy of programs that are bound. * Process certificates, endorsements, invoices, policies, endorsements, and audits. * Responsible for certificates, endorsements, audits, invoicing, and policy checking. * Provide a high level of day-to-day technical support to the team. * Ensure that all documentation is received on a timely basis and is accurate. * Manage policy and endorsement follow up system, including maintaining reminder system. * Prepare proposals and presentations to existing clients and prospective new clients. * Navigate carriers' web sites to obtain endorsements, loss runs, renewal policies, and invoices. * Communicate with markets for renewal policies, endorsement requests, and invoices. * Assist other team members to balance workloads when needed. * Provide backup for other team members during their absence. * Undertake various duties as assigned. Skills and experience that will lead to success * Strong technical property and casualty knowledge * Background in account management, servicing, placement and negotiation of property and casualty coverages * Ability to solve problems and think independently * Strong written and verbal communication skills * Ability to pay attention to detail while working under pressure * Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines * Be energetic/have a sense of urgency * Positive and flexible attitude About You Required * Current Property and Casualty License. * Bachelor's degree with 5+ years client service and/or claims management experience-OR-High School degree/GED with 10+ years client service and/or claims management experience. Preferred * Commercial (property/casualty) insurance knowledge and experience managing client relationships. * Solid financial acumen. Behaviors * Proficient in using technology as a tool to maximize productivity and quality. * Strong written and verbal communication skills. * Comfortably engage others in consultative discussion. * Effectively manages/balances multiple and sometimes competing priorities. * Works in a self-directed manner. #LI-WM1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: * Medical/dental/vision plans, which start from day one! * Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other benefits include: * Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and job function) * Training programs * Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing * Charitable matching gift program * And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
$51k-84k yearly est. 27d ago
Part-Time Ramp and Customer Service
Envoy Air Inc. 4.0
Customer Success Manager Job 8 miles from Youngsville
Come and work for Envoy Air, an American Airlines Group Company, at Lafayette Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $13.52/hr. Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Valid driver's license (some license restrictions may prohibit a candidate from being considered for this role). 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOut We can recommend jobs specifically for you! Click here to get started.
$13.5 hourly 17d ago
District Sales Manager - Buick/GMC (Lafayette, LA)
General Motors Co 4.6
Customer Success Manager Job 8 miles from Youngsville
**Remote:** This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The selected candidate will assume territorial responsibility in **Lafayette, LA.** **District Sales Manager- Buick/GMC** The **Buick/GMC District Sales Manager** professional has the responsibility to manage and engage our **Buick/GMC** dealers by visiting and working with them. It means being present at stores in direct connection with our products and services. They may be involved in various initiatives including developing and implementing marketing initiatives, customer retention, product displays, financial analysis, and training. All to ensure that our dealers understand and succeed in selling our products to the final customer. A day in the life of a **District Sales Manager** (DSM) is very fast paced, and no two days will be the same. To succeed in this position, you must like to connect and influence people, but also be able to manage your time properly. **Responsibilities:** * Act as a liaison between GM, its dealerships, and additional GM Partners * Grow and foster partnerships * Facilitate mentorship and consulting to ensure monthly/yearly sales objectives are met * Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities * Assist in product launches to ensure streamlined marketing and advertising between dealer, independent aftermarket (IAM) and GM * Monitor Dealership personnel training and ensure compliance with GM requirements/objectives * Assist with Dealership inventory management, including vehicle and or parts ordering and inventory stabilizing * Analyze Dealer sales, local market, and competition to identify revenue opportunities * Increase sales of GM vehicles and Accessory parts to its customers * Assist in customer problem resolution * Travel to your dealers in your designated region **To succeed you will need to demonstrate:** * Ability to establish Relationships through partnership - this is your day-to-day routine * Ability to deal with ambiguity - always growing and keeping up with the current market conditions * Presentation Skills - you will be the face of our company and brand * Coachable mindset - being able to learn as you go * Time Management Skills - ability to schedule and manage time to accomplish annual set goals & metrics * Flexibility - this position requires travel within your district and relocation when needed * Composure and Conflict Management - Wining with integrity is one of our core behaviors * Data orientation - you will manage reports and data daily **Qualifications:** * Bachelor's degree or 2+ years of experience in the automotive industry in lieu of a degree. * 2+ years in sales and customer service * Able to travel 100% and be mobile now and in the future and able to relocate anywhere within the United States * Ability to legally operate a motor vehicle on a regular basis **Additional Job Description** **Compensation:** * **Bonus Potential:** An incentive pay program offers payouts based on company performance, job level, and individual performance. *Benefits:* * Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more **This role may be eligible for relocation benefits.** **PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.** **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team. **Benefits Overview** The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others: • Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents; • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family; • Company and matching contributions to 401K savings plan to help you save for retirement; • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; • Tuition assistance and student loan refinancing; • Discount on GM vehicles for you, your family and friends. **Diversity Information** General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer. We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities. **Equal Employment Opportunity Statements** GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are appl
$107k-127k yearly est. 29d ago
Client Manager, Employee Benefits - Insurance Advisory Solutions
Baldwin Group 3.9
Customer Success Manager Job 8 miles from Youngsville
Client Manager, Employee Benefits - Insurance Advisory Solutions page is loaded **Client Manager, Employee Benefits - Insurance Advisory Solutions** **Client Manager, Employee Benefits - Insurance Advisory Solutions** locations Lafayette, Louisiana, USRemote US time type Full time posted on Posted 6 Days Ago job requisition id JR106770 The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management The Client Manager, Employee Benefits services the employee benefit needs of our clients in a prompt and efficient manner. The Client Manager, Employee Benefits prepares all client presentations, including claim reports and renewal details, as well as preparing client data for marketing efforts to seek alternative coverages and plans. Principal Responsibilities: * Manage client service calendar including new client onboarding, processing and negotiating renewals for all lines of coverage, compliance alerts and updates, 5500 filings, plan documentation (SPDs, SBCs, Wrap Documents, certificates of insurance, policies, etc.), and Open Enrollment preparation and execution. * Prepare and present executive summaries for clients, including claim experience, benchmarking, rate renewals and exhibits, plan design alternatives, contribution modeling, and renewal recommendations. * Manage all policy activity aspects of assigned accounts * Present risks to the insurance marketplace for quoting, as needed * Communicate clear expectations to the client regularly, professionally, and proactively. * Maintain a priority for accuracy, timeliness and completion when interacting with current and prospective clients, the firm and insurance company partners, demonstrating strong organizational skills with high attention to detail * Manage client inquiries and work with insurance partners and/or internal teams to resolve client issues. * Conduct effective enrollment meetings, as needed with prepared collateral * Review existing programs to determine if additional lines of insurance should be added, and solicit proposals from the marketplace to suit the needs of the client. * Cultivate strong relationships with clients and insurance company partners * Responsible for knowing the requirements and attributes of all insurance company partners while maintaining in depth knowledge of the company and their website resources * Look for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to appropriate leadership Education, Experience, Skills and Abilities Requirements: * Strong presentation skills, both verbal and written communications * Current state License required * Bachelor's degree preferred plus 4+ years of related experience * Moderate to advanced knowledge of Microsoft Word, Excel, Publisher, Outlook, and PowerPoint and ability to learn any other appropriate insurance company and firm software systems * Demonstrates firm's core values, exuding behavior that is aligned with corporate culture OTHER: * Fast paced multi-tasking environment * Willingness to travel for internal and client meetings, as needed EEOC STATEMENT: * The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct. **#LI-JR1** #LI-Remote IND1 Click for some insight into our culture! The Baldwin Group (previously Baldwin Risk Partners) is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011, we've evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The Baldwin Group, we provide solutions so our clients can pursue what's possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams. We Protect the Possible.
$60k-86k yearly est. 29d ago
Regional Manager
Popeyes
Customer Success Manager Job 8 miles from Youngsville
The Restaurant Regional Manager will lead the Popeyes restaurants. They are responsible for the consistent day-to-day operations, collaborating with the District Managers and General Managers to build sales, market share, and profitability along with continuous people development. COMPETITIVE WAGES- plus bonus Essential Duties and Responsibilities Ongoing training/development of the Team and Managers Validate interviewing, hiring, and onboarding practices Execution of administrative plans and systems (Complaint resolution, approval processes, etc.) Period-based business planning Accountability for all controllable costs within budget including, but not limited to: Food Cost Labor Cost Supplies Cost Repairs and Maintenance Costs Employee Benefits: Car allowance Phone allowance Quarterly bonus Gas reimbursement Paid Time Off 401K Plan Medical Benefits: Medical Insurance Dental Insurance Vision Insurance
$86k-134k yearly est. 60d+ ago
Client Manager, Employee Benefits - Insurance Advisory Solutions
Baldwin Risk Partners 3.8
Customer Success Manager Job 8 miles from Youngsville
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. Position Summary: The Client Manager, Employee Benefits services the employee benefit needs of our clients in a prompt and efficient manner. The Client Manager, Employee Benefits prepares all client presentations, including claim reports and renewal details, as well as preparing client data for marketing efforts to seek alternative coverages and plans. Principal Responsibilities: Manage client service calendar including new client onboarding, processing and negotiating renewals for all lines of coverage, compliance alerts and updates, 5500 filings, plan documentation (SPDs, SBCs, Wrap Documents, certificates of insurance, policies, etc.), and Open Enrollment preparation and execution. Prepare and present executive summaries for clients, including claim experience, benchmarking, rate renewals and exhibits, plan design alternatives, contribution modeling, and renewal recommendations. Manage all policy activity aspects of assigned accounts Present risks to the insurance marketplace for quoting, as needed Communicate clear expectations to the client regularly, professionally, and proactively. Maintain a priority for accuracy, timeliness and completion when interacting with current and prospective clients, the firm and insurance company partners, demonstrating strong organizational skills with high attention to detail Manage client inquiries and work with insurance partners and/or internal teams to resolve client issues. Conduct effective enrollment meetings, as needed with prepared collateral Review existing programs to determine if additional lines of insurance should be added, and solicit proposals from the marketplace to suit the needs of the client. Cultivate strong relationships with clients and insurance company partners Responsible for knowing the requirements and attributes of all insurance company partners while maintaining in depth knowledge of the company and their website resources Look for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to appropriate leadership Education, Experience, Skills and Abilities Requirements: Strong presentation skills, both verbal and written communications Current state License required Bachelor's degree preferred plus 4+ years of related experience Moderate to advanced knowledge of Microsoft Word, Excel, Publisher, Outlook, and PowerPoint and ability to learn any other appropriate insurance company and firm software systems Demonstrates firm's core values, exuding behavior that is aligned with corporate culture OTHER: Fast paced multi-tasking environment Willingness to travel for internal and client meetings, as needed EEOC STATEMENT: The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct. #LI-JR1 #LI-Remote IND1 Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
$66k-102k yearly est. 2d ago
Call Center Manager
Bath Planet
Customer Success Manager Job 8 miles from Youngsville
**Bath Planet** **Call Center Manager** **Lafayette, LA - Full Time** **Call Center Manager Wanted! Salary + Commission and Overrides $60,000-$90,000** **EZ Baths of Louisiana** is a 10+ year old multi million dollar Home Improvement company that is seeking a Call Center Manager. We are one of the largest Home Improvement companies in the area with one of the most recognized names in our field. Your team will have a warm list to call from. We are looking for someone to manage 5-12 callers that are able to set leads for our sales staff. We have over 5,000 warm leads to be called on ! This candidate would also be responsible for overseeing our Internet marketing department as it relates to lead generation with cost and expectations. **ESSENTIAL DUTIES AND RESPONSIBILITIES** * Develops and manages marketing operating budgets for Telemarketing Dept. * Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. * Oversees and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions. . . * Guides preparation of marketing activity reports and presents to executive management. * Establishes and maintains a consistent corporate image throughout all product lines, promotional materials, and events. * Directs Promotion forecasting activities and sets performance goals accordingly. * Directs staffing, training, and performance evaluations to develop and control call center and marketing programs. * Directs market channel development activity and coordinates lead distribution for sales territories with various goals and quotas. * Coordinates liaison between sales department, marketing and the call center. * Analyzes and controls expenditures of division to conform to budgetary requirements. . * Prepares periodic report showing sales volume, potential sales, and areas of proposed client base expansion. * Reviews and analyzes sales performances against programs, quotas and plans to determine effectiveness. * Directs product research and development. * Other duties may be assigned. **Skills/Qualifications:** Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services **You will receive:** * Base salary + Bonuses and Overrides * Room for growth * Great work environment * Warm calling material * Inbound and outbound Please send a resume or call Andy to set up a personal interview *************.
$60k-90k yearly 29d ago
Part time Customer Service Manager
Michaels 4.2
Customer Success Manager Job 14 miles from Youngsville
Store - CHI-ORLAND PARK, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: Retail management experience preferred Physical Requirements Work Environment Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
$35k-64k yearly est. 2d ago
Account Manager
John H. Carter Website 4.5
Customer Success Manager Job 8 miles from Youngsville
ESSENTIAL RESPONSIBILITIES Focuses on value the Customer needs Build strong, mutually beneficial, enduring Customer relationships Understands and communicates Customer needs and business strategy/initiatives to ensure continued leadership in delivering creative solutions Support our customers' drive/need for project execution, operational efficiency and effectiveness Support our customers' needs from the day-to-day support required from our customer service, inside sales, field service technicians and manufacturer's support teams Maintains a high degree of industry knowledge and awareness including trends, technology advancement, significant accomplishments by others in the business, state of the competition, and significant events related to the Company's business and the customer businesses. Identifies, establishes, and maintains business relationships with customers final decision makers and managers who influence the selection of solutions. Maintains a thorough understanding of the customer's business, including products and processes, markets served, key customers, industry dynamics that effect the customer's business, and events that influence the customer's profits and therefore their accessible spend and drivers for that spend. Identifies the customer's Critical Success Factors (CSF), Key Performance Indicators (KPI), and key initiatives to support development of account plans, sales strategies, and project justifications. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to ***********************.
$32k-43k yearly est. 16d ago
Residential and Small Business Sales Manager
ADT Security Services, Inc. 4.9
Customer Success Manager Job 8 miles from Youngsville
The Full Matrix Manager is a hybrid position that oversees Residential Sales and Small Business Sales Representatives. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure. Duties and Responsibilities: * Manage a staff of Sales Representatives responsible for selling products within assigned territory where territories may overlap between Residential and Small Business (Matrix) groups, maintaining assigned sales quota and following established guidelines. * Recruit, train, and coach new sales representatives. * Implement and administer sales programs in Matrix markets to maximize opportunities. * Ensure adherence to current ADT policies, procedures, products, programs, pricing, techniques, technologies, and services through communication and regular sales meetings. * Develop sales representatives for advancement and success by appraising and communicating performance and job expectations. Education/Certification: * College Degree in Sales and Marketing or other related degree, or equivalent. Experience: * 3 to 5 years proven previous sales/sales supervisory experience. Skills: * Excellent interpersonal skills. * Strong communication skills. * Flexible Style ("do whatever it takes" approach). * Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach. * Ability to travel, nights and weekends, to accommodate the Customer's agenda. * Strong analytical ability. * Demonstrated managerial skills.
$46k-75k yearly est. 60d+ ago
Residential and Small Business Sales Manager
Consumer Small Business
Customer Success Manager Job 8 miles from Youngsville
The Full Matrix Manager is a hybrid position that oversees Residential Sales and Small Business Sales Representatives. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure. Duties and Responsibilities: Manage a staff of Sales Representatives responsible for selling products within assigned territory where territories may overlap between Residential and Small Business (Matrix) groups, maintaining assigned sales quota and following established guidelines. Recruit, train, and coach new sales representatives. Implement and administer sales programs in Matrix markets to maximize opportunities. Ensure adherence to current ADT policies, procedures, products, programs, pricing, techniques, technologies, and services through communication and regular sales meetings. Develop sales representatives for advancement and success by appraising and communicating performance and job expectations. Education/Certification: College Degree in Sales and Marketing or other related degree, or equivalent. Experience: 3 to 5 years proven previous sales/sales supervisory experience. Skills: Excellent interpersonal skills. Strong communication skills. Flexible Style ("do whatever it takes" approach). Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach. Ability to travel, nights and weekends, to accommodate the Customer's agenda. Strong analytical ability. Demonstrated managerial skills. Qualifications
$61k-112k yearly est. 60d ago
Account Manager
RNR Tire Express
Customer Success Manager Job 8 miles from Youngsville
Full-time Description RNR Tire Express is a national franchise retailer that provides safe, quality tires and wheels with affordable payment options. At RNR we have built a culture around “SERVING our customer and not just providing them customer service”. We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience. RNR Tire Express started as a family business over 20 years ago in a small shop located in Tampa, Florida. Since then, we have grown to over 160 stores across 26 states, and continue to open more locations across the country each year. While we have expanded far beyond that little shop in Tampa, we have never lost our core value of FAMILY. At RNR, we believe having a healthy work / life balance is critical to the success of our team. That is why we offer flexible schedules and are closed every Sunday to make sure you don't miss out on the most important moments in life. We also believe in rewarding our team for their hard work, which is why our hourly pay and commission structure is one of the best in the business. At RNR Tire Express, we understand that happy employees make for a productive team. We work to accomplish that by providing outstanding benefits. Two Medical Plan Options Health Savings Account Dental & Vision Employer Paid Life 401(k) with Company Match Paid Vacation Employee Assistance Program And More JOB SUMMARY: The Account Manager is responsible for contacting customers whose Rental Agreements have expired and working with them to maintain their account. The Account Manager's priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Oversees verification process for all new potential customers. Presents rental agreement to customers, ensuring they are aware of agreement details. Handling payments via cash, credit/debit card, money order, etc. Continually answering and making outbound calls to customers that are delinquent on their bill while pursuing past due accounts persistently with a friendly and professional demeanor. Navigating customer references to find a means of re-establishing communication with customers. Occasionally handle field collections and de-installations. Identifies opportunities to recapture past due business on customers returning merchandise. Maintains working knowledge of company POS system and how customer histories are tracked. Maintains clean and stocked work-area. Other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. Requirements COMPETENCIES: To perform this job successfully, an individual should demonstrate the following competencies: Previous experience with customer service, account management, and collections. Excellent communication skills - listening, understanding, and responding. Detail oriented. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent. CERTIFICATES, LICENSES, REGISTRATIONS: None. LANGUAGE SKILLS: Ability to read and interpret rental agreements. Ability to speak professionally and effectively to customers. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as late fees, discounts, and percentages. REASONING ABILITY: Ability to apply understanding to carry out instructions furnished in written or oral form. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of industry standard software. OTHER QUALIFICATIONS: Must be proactive in managing accounts by remaining aware of individual customer pay schedule. Must work with an appropriate level of autonomy to develop plans to keep delinquent accounts on track. Must possess a valid driver license and have a clean driving record. PHYSICAL DEMANDS: Prolonged periods of standing, walking, grasping with hands, and working on a computer. Must be able to lift to 30 lbs. WORK ENVIRONMENT: The duties of this position are performed in an office environment under temperature-controlled conditions. The noise level in the work environment is usually moderate. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
$41k-70k yearly est. 60d+ ago
Account Manager
Goptg
Customer Success Manager Job 8 miles from Youngsville
**Courser** **Account Manager** **Rader - Lafayette, LA - Lafayette, LA - Full Time** The Account Manager role is to build a strategic relationship with assigned clients, starting with client onboarding. The AM accomplishes this by being a regular client touchpoint and advocate responsible for proactively building decision-maker relationships with their respective clients. The focus is on the following goals: - **Retain Clients** : Retain clients where the relationship continues to be mutually beneficial. This includes advocating for our clients to ensure their projects are delivered on time, and the AM works consistently to help clients achieve their goals. - **Manage Key Relationships** : Through proactive outreach to the key decision makers, the AM is responsible for maintaining solid relationships and helping to resolve escalated issues or complaints. - **Help Clients Achieve Their Business Goals** : As business changes, so will a client's needs. The role of the Account Manager is to serve as the strategic advisor to keep a pulse on each of their client's businesses and recommend solutions that continue to help their company succeed. - **Serve as the Client's Advocate** : you are the go-between sometimes between the client and the technical teams. Building solid internal relationships and effective communication skills are essential to achieve the first three bullets consistently. The Account Manager is responsible for timely responses to quote requests and monitoring client orders. **Position Duties:** * Proactively manage client relationships for sales, services, projects, and opportunities now and in the future. This individual has secondary responsibilities in the accuracy of ordering and receiving, quoting, and monitoring client satisfaction. * Serve as the client's point person for assigned accounts by working jointly with the Outside Sales rep on new client hand-offs and managing service project requests. * Proactively work to develop strong relationships with the key client decision-makers. * Gather client feedback and provide it to internal departments to enhance the quality of service as well as recommendations to add products or services. * Ensure clients' needs and requests are satisfied on a timely basis. * Prepare for client discussions by understanding a client's business, key decision makers, and current product or solution gaps before conducting unique touches or a formal business review. * Conduct business review sequences based on defined account segments to evaluate clients' business needs. The AM should translate those needs into solutions supporting the client's business goals and objectives. * Oversee the development of project and product quotes, pricing, and availability by working with internal teams to provide complete information to provide the client with an accurate and timely estimate or quote. * Promptly respond to calls and emails from clients, including answering questions problem-solving, and quarterbacking issues resolution or escalation with proper company resources. * Inform management of client retention risk through the CODE RED program. This includes developing a client cure plan in conjunction with the services team. * Accurate and timely submission of internal reports and required paperwork to management as directed. * When appropriate, as you identify “raving fans,” work to get referrals through the referral program and identify TCP case studies for our marketing team. * Attending weekly meetings and training as defined by the manager. Rader is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
$41k-70k yearly est. 30d ago
Account Manager
Courser
Customer Success Manager Job 8 miles from Youngsville
The Account Manager role is to build a strategic relationship with assigned clients, starting with client onboarding. The AM accomplishes this by being a regular client touchpoint and advocate responsible for proactively building decision-maker relationships with their respective clients. The focus is on the following goals: Retain Clients: Retain clients where the relationship continues to be mutually beneficial. This includes advocating for our clients to ensure their projects are delivered on time, and the AM works consistently to help clients achieve their goals. Manage Key Relationships: Through proactive outreach to the key decision makers, the AM is responsible for maintaining solid relationships and helping to resolve escalated issues or complaints. Help Clients Achieve Their Business Goals: As business changes, so will a client's needs. The role of the Account Manager is to serve as the strategic advisor to keep a pulse on each of their client's businesses and recommend solutions that continue to help their company succeed. Serve as the Client's Advocate: you are the go-between sometimes between the client and the technical teams. Building solid internal relationships and effective communication skills are essential to achieve the first three bullets consistently. The Account Manager is responsible for timely responses to quote requests and monitoring client orders. Position Duties: Proactively manage client relationships for sales, services, projects, and opportunities now and in the future. This individual has secondary responsibilities in the accuracy of ordering and receiving, quoting, and monitoring client satisfaction. Serve as the client's point person for assigned accounts by working jointly with the Outside Sales rep on new client hand-offs and managing service project requests. Proactively work to develop strong relationships with the key client decision-makers. Gather client feedback and provide it to internal departments to enhance the quality of service as well as recommendations to add products or services. Ensure clients' needs and requests are satisfied on a timely basis. Prepare for client discussions by understanding a client's business, key decision makers, and current product or solution gaps before conducting unique touches or a formal business review. Conduct business review sequences based on defined account segments to evaluate clients' business needs. The AM should translate those needs into solutions supporting the client's business goals and objectives. Oversee the development of project and product quotes, pricing, and availability by working with internal teams to provide complete information to provide the client with an accurate and timely estimate or quote. Promptly respond to calls and emails from clients, including answering questions problem-solving, and quarterbacking issues resolution or escalation with proper company resources. Inform management of client retention risk through the CODE RED program. This includes developing a client cure plan in conjunction with the services team. Accurate and timely submission of internal reports and required paperwork to management as directed. When appropriate, as you identify “raving fans,” work to get referrals through the referral program and identify TCP case studies for our marketing team. Attending weekly meetings and training as defined by the manager. Rader is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
$41k-70k yearly est. 58d ago
Industrial Accounts Manager
Cleco Power LLC
Customer Success Manager Job 13 miles from Youngsville
We're committed to being the clean energy leader in Louisiana. By investing in renewables like solar and utilizing carbon capture and sequestration technology to make our air cleaner, we're in this for the long haul, because our state and future generations depend on it. Come be a part of our journey at Cleco where we're Energizing Your Tomorrow. The Industrial Account Manager is a career professional that manages the contact relationships of Cleco's key industrial customers by establishing and maintaining a level of trust with the customer so that all initial contacts with Cleco are made via the accounts manager. Provide technical advice on electrical requirements for service to Large Commercial and Industrial Customers. Adheres to a key customer contact schedule, provides timely responses to all customer inquiries, and builds an in-depth understanding of assigned industries/ business processes, markets, opportunities and threats. Develops the ability to pair customer needs with Cleco resources. Interacts with Business Development prior to assuming responsibility of customers to establish an acceptable level of understanding of contracts and agreements between customer and Cleco. Key Responsibilities * Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence. * Cultivating customer relationships through phone calls, face-to-face interaction, and proactive service offerings while promoting and establishing yourself as a trusted account advisor. * Coordinate, assemble, and lead cross-functional teams to resolve customer issues while making recommendations to achieve bilateral goals and address concerns between Cleco and customers. * Serve on cross-functional teams to ensure continuous improvement of internal processes and procedures. Leads, as necessary, the development of new or revised business processes, policies, or programs. * Provide detailed follow-up regarding all outages and participate in a root cause analysis of the outages and implementation strategies to improve reliability while addressing customer issues. * Maintain Cleco's key industrial accounts' pertinent information in independent software where data could be extracted expeditiously, and customer needs are achieved. * Verify customer billing for accuracy and identify any errors while providing a solution to billing department. * Monitor construction process and serve as liaison between customers and engineering on projects for assigned accounts to ensure successful delivery. * Regarded as the technical expert in own job discipline within the organization. * Develop an extensive understanding of assigned key customers with emphasis on customer history, load patterns, market conditions, and an upstream/downstream analysis. * Lead by example, must set the tone for excellent customer service internally and externally. Maintain a positive attitude among peers. * Share technical expertise with others in the Marketing Group, become the go to person for solving customer issues. * Anticipates internal and/or external business challenges and regulatory issues recommends process or service improvements. * Leads project teams to achieve milestones and objectives, typically operates with broad latitude in a complex environment. * Interacts with Director level management on a regular basis both within the business unit and across functions/units. * May lead projects or project teams within broader project or have accountability for ongoing activities or objectives. * Guides and prioritizes the activities of professional and/or high-level technical employees with similar technical or functional responsibilities. * Work independently with minimal guidance. * Decision-making involves the use of judgment and there is some emphasis on the development of new/improved procedures and on the translation of policy into operational plans. * Solves unique and complex problems that has broad impact on the business. Qualifications Required Education, Skills & Experience * Bachelor's degree (required) in Business; Engineering (preferred) * 5+ years of related experience within large commercial/industrial account management and electrical expertise * Comprehensive knowledge of business operations of commercial and industrial customers * Ability to effectively listen and communicate with customers and internal departments * Ability to handle multiple tasks concurrently to readjust priorities to pressing and changing customer demands * Comprehensive knowledge of electric transmission and distribution facilities * Comprehensive knowledge of MS Office, Excel, Word and PowerPoint * Ability to read, interpret and analyze engineering and architectural plans * Ability to manage multiple personality types and cultivate buy-in from various departments * Knowledge of standard business practices and professionalism * Ability to interact with all levels of employees to address difficult issues * Ability to manage high workloads and conflicting priorities * Ability to operate effectively and proactively with an employee centric mindset * Detailed-oriented and high work standards in support of seamless execution * Act decisively while thinking strategically * Drive issues to resolution while maintaining an atmosphere of collaboration * Thrive on working in a team and supporting others to achieve goals/targets * Excellent verbal and written communication skills Key Competencies BEHAVIORAL * Balances stakeholders * Builds effective teams * Business insight * Communicates effectively * Courage * Demonstrates self-awareness * Drives Results * Drives vision and purpose * Ensures Accountability * Instills trust * Nimble learning * Plans and Aligns * Safety * Strategic mindset TECHINCAL * Analytical skills * Compliance * Account/Client Management * Brand Management and Development * Market Research and Analysis May perform other duties as assigned. Salary dependent on experience, skills, education, and training.
$41k-70k yearly est. 3d ago
Used Car Sales Manager
Giles Automotive 4.5
Customer Success Manager Job 8 miles from Youngsville
Used Car Sales Manager Compensation: Lucrative based on experience WHAT IS GOING ON? We are looking for our next Pre-Owned vehicle manager. We now have a new stand alone Giles Pre-Owned facility including a parts and service department and this allows us to dedicate an entire building to the growth and development of our used vehicle sales department, creating new opportunities with an even wider selection of quality pre-owned vehicles. As part of this exciting expansion, we are actively seeking a dynamic and experienced Manager to lead and grow our pre-owned sales department. WHAT DO YOU GET? Compensation of course: We have some of the highest-paid managers in the area and our management compensation is designed to offer a first-class living. Career Path: If you are looking to grow in your career and be given a transparent plan to advance this is your place. We currently have 6 dealership locations operating in Louisiana and Texas and are continuing to expand. Management & Sales Support: Superior sales support from our great award-winning team of management and sales staffs. Benefits: Medical - Dental - Paid Vacation -401k. WHAT ARE WE SEARCHING FOR? We need a Used Car minded manager who excels in the critical areas of buying, appraising, and building a high-quality, market-driven inventory. The ideal candidate will have a proven track record in used car acquisition and appraisal, with the ability to source and select vehicles that align with customer needs and market trends. Proficiency with tools like vAuto and the expertise to leverage market data for strategic decision-making is essential. We are not just looking for someone to desk deals; we need a visionary who can lead a team, develop a competitive inventory, and drive results. We can teach the mechanics of managing a sales desk, however, leadership, core values, and the passion for creating a standout pre-owned vehicle department are non-negotiable. The selection process for us is straightforward. We judge all our respective candidates through the lens of our core values. INTEGRITY The highest standards of honesty, integrity, and sincerity EXCELLENCE A continuous drive for excellence and self-improvement PROACTIVE RESPONSIBILITY Dependable & proactively responsible for areas of influence. No “trees in the road” ONE TEAM A professional team-player that deeply respects others SERVICE A strong desire to serve our community, our customers, and each other ATTITUDE + HEART Exudes a strong positive attitude & empathy toward others WHAT DO YOU DO? Responsibilities Lead, coach, and develop the sales team to achieve superior closing techniques and team profitability through hands-on training and active involvement. Strategically acquire high-quality inventory by leveraging tools like vAuto to make market-driven decisions that align with customer demand and dealership goals. Manage used car inventory with precision, focusing on daily appraisal accuracy, inventory levels, turn rates, and maximizing profitability. Develop and oversee a comprehensive marketing strategy that includes pricing optimization, high-quality vehicle photography, third-party platform placements, online presence, customer correspondence, and sales team alignment. Provide active leadership in showroom operations, engaging directly with customers and sales staff to ensure a premium sales experience. Mentor and guide sales representatives, equipping both new and experienced team members with best practices to enhance their performance and career growth. Ensure consistent follow-up with prospective buyers by implementing and monitoring an effective CRM system. Establish and oversee delivery procedures, ensuring exceptional execution, including introductions to the service department and scheduling first service appointments. Drive results by achieving forecasted goals and objectives, including dealership gross and key expense targets, on a monthly and annual basis. Qualifications A minimum of one year of dealership sales management experience with a focus on used car operations in a successful dealership a plus. A demonstrated ability to build and train a high-performing sales team, achieving above-average gross and net profits in the department. Extensive experience in buying, appraising, and building a high-quality used car inventory, with proficiency in market analysis tools like vAuto to guide inventory decisions. WHO ARE WE? We are Giles Automotive Group. We pride ourselves in living out our mission to be a “vehicle" that improves the lives of our employees, customers, and community. Our mission is more than a cute phrase or something we hang on our wall. The Giles Mission is central to how we help you advance, not just in your career, but as a person. We are interested in discovering your strengths and helping you leverage them to reach your personal and professional goals. Our mission impacts how we help our clients, as we like to say we don't "sell" cars, we help people buy cars. And finally, our mission is reflected in our contribution to the Acadiana community. Please visit gilesgivesback.com to see some of our primary causes. WHAT'S NEXT? Come work for a great company and earn a great living. If you have a great attitude and love serving people, we want you to apply. We are offering a meaningful career choice that you can build and make an excellent living. Apply now to be considered and we look forward to meeting you! Must have a valid driver's license with a decent driving record. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$48k-87k yearly est. 8d ago
Sales Manager
Freedomroads
Customer Success Manager Job 14 miles from Youngsville
Camping World is looking for an experienced Sales Manager with the drive to go above and beyond expectations to deliver a high quality, top-notch customer driven experience. Qualified individuals will share their passion to produce and motivate a winning sales team. Ideal candidates will possess the drive to work hard, manage a sales team, have fun and make money! What You'll Do: Coach, mentor and build a high-performance sales team dedicated to all sales activities related to new and used RVs Develop unique ways to drive sales through events, community activities and local marketing campaigns Plan and manage budgets by initiating and assessing cost control techniques Maintain in-stock levels through precise inventory management Identify key product drivers for merchandise presentation to enhance sales Obtain and analyze customer feedback to ensure high service levels are maintained Recruit, select and train sales staff for growth and advancement opportunities Demonstrate dedication and support of Company initiatives, goals and policies to staff and peers Display strong leadership qualities that show commitment to a no-pressure, high integrity sales approach with each customer Generate ideas to exceed sales goals and demonstrate best revenue- generating practices to the team and organization Serve as a liaison between customers and all departments including retail, service and finance Stay on top of market trends, the RV industry and current dealership inventory Be enthusiastic and have strong communication with staff, customers, co-workers and senior management What You'll Need to Have for the Role: A college degree is certainly helpful but, we also consider applicable work experience in lieu of a degree Demonstrated dealership sales experience and management of a revenue generating team Comprehensive knowledge of sales management, merchandising, inventory, shrinkage control, security methods and consumer behavior Strong organizational skills and the ability to remain focused in a fast- paced environment Excellent interpersonal, planning and communication skills Strong computer skills with previous exposure to customer data and inventory systems Valid driver's license May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Periods of standing, stooping, crawling, and bending In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
$45k-85k yearly est. 6d ago

Learn More About Customer Success Manager Jobs

How much does a Customer Success Manager earn in Youngsville, LA?

The average customer success manager in Youngsville, LA earns between $47,000 and $133,000 annually. This compares to the national average customer success manager range of $61,000 to $142,000.

Average Customer Success Manager Salary In Youngsville, LA

$80,000

$47,00010%

$80,000Median

$133,00090%

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Zippia Careers
Executive Management Industry
Customer Success Manager Jobs
Locations
Youngsville, LA
Customer Success Manager Youngsville, LA Jobs

Customer Success Manager Jobs in Youngsville, LA

Manager - Cloud Accounting Client Success

Assistant Client Manager- Commercial Lines

Strategic Account Manager

Client Service Manager III

Part-Time Ramp and Customer Service

District Sales Manager - Buick/GMC (Lafayette, LA)

Client Manager, Employee Benefits - Insurance Advisory Solutions

Regional Manager

Client Manager, Employee Benefits - Insurance Advisory Solutions

Call Center Manager

Part time Customer Service Manager

Account Manager

Residential and Small Business Sales Manager

Residential and Small Business Sales Manager

Account Manager

Account Manager

Account Manager

Industrial Accounts Manager

Used Car Sales Manager

Sales Manager

Learn More About Customer Success Manager Jobs

How much does a Customer Success Manager earn in Youngsville, LA?