Customer supply coordinator job description

Starting Pay at $17-20/Hour.

Join the Slumberland Furniture Team! Slumberland is a family-owned company, ranking within the top 20 for both furniture and bedding retailers in the nation. At Slumberland, you'll find a kind, friendly, and supportive environment that values love, dignity, and respect. We share a common goal of providing an exceptional customer experience and quality furniture for a great price!

Customer Experience Coordinator Job Highlights

* Up to 3 weeks of paid time off in your first year, plus 24 hours of PTO given on first day
* Full Benefits Package: Medical, Dental, Vision, and more
* 401K Retirement and Profit Sharing
* Tuition Reimbursement and Career Development
* DailyPay Available
* Free DashPass by DoorDash
* Generous Merchandise Discount

Customer Experience Coordinator Job Duties
The Customer Experience Coordinator focuses on customer care and supports the Slumberland Promise through both sales and operations functions to ensure an exceptional customer experience.

* Demonstrates with consistency the passion to provide best in class customer service by cultivating relationships, loyalty and uncompromised satisfaction
* Equipped and confident in utilizing effective communication techniques to engage, build rapport, inform, and entertain customers to assist in driving sales
* Real time decision making skills to balance customer expectations and handle complex customer situations
* Assist in store display and merchandising; support daily operations through merchandise maintenance and the flow of new furniture arrivals
* Assist store manager with the following as needed: interviewing, orientation, training and development, community engagement, bank deposits and other tasks as assigned
* Assist delivery teams with customer support in coordinating delivery and pick up activity

Customer Experience Coordinator Job Requirements

* High school diploma or GED; Post-secondary education preferred and/or supervisory experience
* General working knowledge of Microsoft Office and Outlook with proven success in office communication techniques
* Ability to prioritize tasks and demonstrate high level functioning in a fast paced environment
* Available to work a flexible schedule, including weekends, evenings and holidays

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Ventura Foods is a leading global manufacturer of branded and custom food products that proudly helps food providers in the U.S., Canada and more than 60 other countries earn a special place on consumers’ tables. We do this by continually crafting custom dressings, sauces, mayonnaises, and other food solutions that exceed peoples’ expectations for great-tasting flavors and high-quality ingredients.

Headquartered in Brea, California, Ventura Foods operates 14 manufacturing facilities, 3 culinary centers, and numerous distribution centers across North America. When you work in our manufacturing and distribution facilities, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work. As part of our team, your future is limited only by how much you’re willing to push yourself to get there. We invest in your growth, because you invest in ours.

Position Summary:

The Customer Solution Coordinator oversees a portfolio of assigned customers for the execution of all Order Management activities. Serves as the Customer Advocate and lead point of contact representing the Operations arm of Supply Chain. CSC's will liaise with cross-functional internal VF Teams to improve the entire customer experience.

Major Duties and Responsibilities:

• Executes all Daily Order Management Activity as required per Customer which support the business segment's guidelines and cadence. Activities include Order Entry, Order Fulfillment, Order Management Communication, Invoicing as well as Pre and Post Delivery Resolution.
• Collaborate with key stakeholders and business partners (such as Sales, Supply Planning, Transportation, QA, Distribution, etc.) as the trusted advisor to support processes and alignment which meet both business and customer needs.
• Develop and deliver timely customer solutions to a variety of issues with moderate complexity while working within existing company policies, procedures and programs.
• Impact and drive key departmental metrics that reflect defined Customer Service Operational KPI's (Perfect Order, OTIF, Complaint OE, RPA's, etc.).
• Process and resolve all customer complaints in a timely fashion within area of responsibility. Maintain compliance with customer guidelines for complaint communication and approval processes.
• Customer enactment of all strategic projects implemented by CS Management which drive efficiency and improved customer communication for all CS Activities.

Education and Experience:

• Demonstrated ability to work in a fast-paced environment with the aptitude to plan and prioritize own workload
• Proven work experience as an Account Manager, Key Account Manager, or relevant role in service account relationships
• Experience delivering customer focused solutions.
• Preferred experience with AS400/JDE software/MS Office
• Undergraduate degree preferred

Knowledge and Skills:

• Demonstrable ability to communicate, present and influence key stakeholders at all level of an organization.
• Proven ability to multi-task, while maintaining sharp attention to detail.

Ventura Foods is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Company DescriptionVentura Foods is a leading global manufacturer of branded and custom food products that proudly helps food providers in the U.S., Canada and more than 60 other countries earn a special place on consumers’ tables. We do this by continually crafting custom dressings, sauces, mayonnaises, and other food solutions that exceed peoples’ expectations for great-tasting flavors and high-quality ingredients.

Headquartered in Brea, California, Ventura Foods operates 14 manufacturing facilities, 3 culinary centers, and numerous distribution centers across North America. When you work in our manufacturing and distribution facilities, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work. As part of our team, your future is limited only by how much you’re willing to push yourself to get there. We invest in your growth, because you invest in ours.

The Customer Solutions Coordiantor is responsible for processing post surgery orders, credit memos and re-bills associated with customer orders in a dynamic start-up environment. This position also assists in collecting all customer information needed to generate an invoice. This position supports compliance to applicable domestic and international regulatory medical device regulations such as Part 820, 1271, MDD 93/42/EEC, and ISO 13485:2003.
Essential Duties and Responsibilities

Processes the average number of post surgery orders per day that meets the current department standards with 100% accuracy.

Processes the average number of credit memos and re-bills each day that meets the current department standard.

Communicates with sales to obtain purchase order numbers and other information required to complete a sales order and generate an invoice.

Provides timely and accurate information to all customer requests.

Generates reports from ERP system and distributes as appropriate on a weekly, monthly, and quarterly basis.

Attends product training sessions and maintains ongoing product knowledge.

Attends ACE Spine Course and passes exam with a score of 90% or higher.

Communicates with internal departments and external customers as appropriate.

Assists Customer Solutions Representatives with client inquiries and duties as needed

Maintains regular and consistent attendance, including adherence to shift schedule

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Error free and efficient 10-key data entry skills

Experience with data entry; medical device purchase order / sales order experience a plus

Professional demeanor

Detail oriented and thorough with procedure compliance

Proficient in MS word, Excel, and Outlook

Strong verbal and written communication skills

Able to multi-task and work in a fast-paced, deadline driven environment

Good organizational and time management skills

Available to work over-time when necessary

Education and Experience

High School degree or equivalent, and a minimum of 1-2 years experience in data entry or order processing, preferably in the medical device and/or spine industry

For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.