Customer support agent demographics and statistics in the US
Customer support agent demographics research summary. Zippia estimates customer support agent demographics and statistics in the United States by using a database of 30 million profiles. Our customer support agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer support agents after extensive research and analysis:
- There are over 522,744 customer support agents currently employed in the United States.
- 50.2% of all customer support agents are women, while 49.8% are men.
- The average customer support agent age is 40 years old.
- The most common ethnicity of customer support agents is White (55.1%), followed by Hispanic or Latino (20.5%), Black or African American (11.7%) and Asian (6.5%).
- Customer support agents are most in-demand in Greenville, SC.
- The finance industry is the highest-paying for customer support agents.
- Boston, MA pays an annual average wage of $45,474, the highest in the US.
- In 2022, women customer support agents earned 97% of what men earned.
- 7% of all customer support agents are LGBT.
- Washington is the best state for customer support agents to live.
- Customer support agents are 60% more likely to work at private companies in comparison to public companies.
On this page
Customer support agent demographics by:
Customer support agent gender statistics
50.2% of customer support agents are women and 49.8% of customer support agents are men.
- Female, 50.2%
- Male, 49.8%
Customer support agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 50.2% |
| Male | 49.8% |
Customer support agent gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$35,071
Female income
$33,983
Customer support agent gender ratio over time
This data breaks down the percentage of men and women in customer support agent positions over time. Currently, 50.2% of customer support agents are female.
Customer support agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 47.84% | 52.16% |
| 2011 | 47.67% | 52.33% |
| 2012 | 49.40% | 50.60% |
| 2013 | 49.90% | 50.10% |
| 2014 | 50.48% | 49.52% |
| 2015 | 50.35% | 49.65% |
| 2016 | 50.98% | 49.02% |
| 2017 | 51.47% | 48.53% |
| 2018 | 49.99% | 50.01% |
| 2019 | 49.50% | 50.50% |
| 2020 | 50.23% | 49.77% |
| 2021 | 49.79% | 50.21% |
Customer support agent related jobs gender ratio
We compared customer support agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Support Agent | 50% | 50% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer support agent demographics by race
The most common ethnicity among customer support agents is White, which makes up 55.1% of all customer support agents. Comparatively, 20.5% of customer support agents are Hispanic or Latino and 11.7% of customer support agents are Black or African American.
- White, 55.1%
- Hispanic or Latino, 20.5%
- Black or African American, 11.7%
- Asian, 6.5%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.7%
Customer support agent race
| Customer support agent race | Percentages |
|---|---|
| White | 55.1% |
| Hispanic or Latino | 20.5% |
| Black or African American | 11.7% |
| Asian | 6.5% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.7% |
Customer support agent race and ethnicity over time
See how customer support agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer support agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.54% | 12.00% | 5.80% | 16.53% |
| 2011 | 62.26% | 12.29% | 5.93% | 16.41% |
| 2012 | 61.46% | 12.17% | 5.74% | 17.26% |
| 2013 | 61.81% | 12.00% | 5.91% | 16.93% |
| 2014 | 61.19% | 11.94% | 6.22% | 17.12% |
| 2015 | 60.57% | 11.69% | 6.01% | 18.23% |
| 2016 | 59.69% | 12.18% | 6.25% | 18.13% |
| 2017 | 60.60% | 11.60% | 6.21% | 17.95% |
| 2018 | 60.42% | 11.18% | 6.39% | 18.33% |
| 2019 | 60.01% | 11.37% | 6.19% | 18.85% |
| 2020 | 57.45% | 10.77% | 6.34% | 19.46% |
| 2021 | 55.14% | 11.74% | 6.51% | 20.48% |
Customer support agent wage gap by race
According to our data, asian customer support agents have the highest average salary compared to other ethnicities. Black or african american customer support agents have the lowest average salary at $34,743.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,786 |
| White | $35,127 |
| Black or African American | $34,743 |
| Asian | $35,670 |
| Hispanic or Latino | $35,037 |
Average customer support agent age
See how the average age of customer support agents varies based on ethnicity and gender.
Male
Female
Customer support agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer support agent age breakdown
The average age of customer support agents is 40+ years years old, representing 49% of the customer support agent population.
Customer support agent age breakdown
| Customer Support Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer support agent educational attainment
The most common degree for customer support agents is bachelor's degree, with 44% of customer support agents earning that degree. The second and third most common degree levels are associate degree degree at 24% and associate degree degree at 20%.
- Bachelor's, 44%
- Associate, 24%
- High School Diploma, 20%
- Diploma, 5%
- Other Degrees, 7%
Customer support agents by degree level
| Customer support agent degree | Percentages |
|---|---|
| Bachelor's | 44% |
| Associate | 24% |
| High School Diploma | 20% |
| Diploma | 5% |
| Other Degrees | 7% |
Customer support agent jobs you might like
Customer support agent wage gap by degree level
According to the data, customer support agents with a Master's degree earn more than those without, at $38,467 annually. With a Bachelor's degree, customer support agents earn a median annual income of $37,137 compared to $34,226 for customer support agents with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $38,467 |
| High School Diploma or Less | $33,206 |
| Bachelor's Degree | $37,137 |
| Some College/ Associate Degree | $34,226 |
Customer support agent employment statistics
Most customer support agents work for a private in the technology industry.
Company size where customer support agents work
Below, you can see the size of companies where customer support agents work.
Customer support agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 18% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 32% |
Customer support agent jobs by company type
Employees with the customer support agent job title have their preferences when it comes to working for a company. For instance, most customer support agents prefer to work at private companies over public companies.
Customer support agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 36% |
| Private | 60% |
| Government | 2% |
Customer support agent jobs by industry
The most common industries for customer support agents are technology, professional and finance.
Customer support agent industry statistics
| Industry | Percentages |
|---|---|
| Technology | 17% |
| Professional | 15% |
| Fortune 500 | 15% |
| Finance | 8% |
| Telecommunication | 7% |
| Retail | 5% |
| Media | 4% |
| Internet | 4% |
| Start-up | 4% |
| Manufacturing | 3% |
| Health Care | 3% |
| Transportation | 2% |
| Hospitality | 2% |
| Education | 2% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Customer support agent turnover and employment statistics
Customer support agent unemployment rate over time
The unemployment rate for customer support agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer support agent unemployment rate by year
| Year | Customer support agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer support agent tenure
The average customer support agent stays at their job for 1-2 years, based on the 1,753 customer support agents resumes in Zippia's database.
Customer support agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 36% |
| 1-2 years | 35% |
| 3-4 years | 10% |
| 5-7 years | 12% |
| 8-10 years | 4% |
| 11+ years | 3% |
Customer support agent LGBT ratio compared to similar jobs
Review the percent of customer support agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Repair Order Clerk | 5.53% | 98,131 |
| Contact Officer | 6.73% | 56,957 |
| Customer Support Agent | 7.19% | - |
| Filer | 8.60% | 471 |
| Charge Authorizer | 8.99% | 8,729 |
| Assistant Librarian | 11.16% | 1,617 |
| Learning Resources Assistant | 15.31% | 41,804 |
Similar customer support agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Repair Order Clerk | 5.53% | 98,131 |
| Contact Officer | 6.73% | 56,957 |
| Filer | 8.60% | 471 |
| Charge Authorizer | 8.99% | 8,729 |
| Assistant Librarian | 11.16% | 1,617 |
| Learning Resources Assistant | 15.31% | 41,804 |
Foreign languages spoken by customer support agents
The most common foreign language among customer support agents is Spanish at 51.9%. The second-most popular foreign language spoken is French at 18.2% and Portuguese is the third-most popular at 6.5%.
- Spanish, 51.9%
- French, 18.2%
- Portuguese, 6.5%
- Arabic, 5.2%
- Chinese, 2.6%
- Other, 15.6%
Customer support agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 51.9% |
| French | 18.2% |
| Portuguese | 6.5% |
| Arabic | 5.2% |
| Chinese | 2.6% |
| Other | 15.6% |
