Customer support agent job description

People around the United States trust Getaround to help them safely rent cars from friends, colleagues, neighbors, and even strangers. As a Renter Happiness Phones Agent, you will be their champion-their deliverer of magical customer experiences. On a day-to-day basis, you'll be responsible for making and keeping customers happy, devising creative solutions to customer issues, and working with our product team to identify and resolve bugs and issues.

We're looking for bright, energetic, and passionate individuals that can grow with our support team in the Philippines. You'll be empowered to make a difference in the lives of thousands of people. We need you to be willing to go the extra mile, have a focus on getting the details right, and be a bright and energetic communicator. Of course, you need to be passionate about Getaround's mission to empower people to carshare everywhere.

This position is based in the Philippines. This is a work-from-home position with competitive hourly pay. We're looking for individuals who are willing to work on a full time position. Sound like the job for you? Read on!

What you'll be doing Answering phone calls and email inquiries via Zendesk and UjetCommunicating daily with car owners and renters to assist them and answer questions Investigating and resolving customer issues that require additional research and follow-up Coordinating with third party vendors and members of the San Francisco, Ottawa and Mexico teams to ensure fast and effective customer support Championing and upholding Getaround's community standards and policies

RequirementsExcellent grasp of the English language2+ years of customer support experience6+ months of customer phone support experience Willingness to work weekends, holidays, and night shifts Excellent verbal and written communication skills At least 5MBPS download speed and 1MBPS upload speed internet connection: speed tests will be conducted during interviews.A quiet space to work from, free of background noise and other distractions You can work well as an individual and in teams You enjoy taking initiative and making people happy You're a quick and proactive learner who can perform under pressure Rigorous, demonstrated follow-through: you take a problem and aggressively hunt for the full resolution

Preferred SkillsTechnology savvy and/or tech support experience Passion for car sharing and solving car overpopulation Customer support experience in a startup Basic understanding of cars and common car issues Experience using Zendesk and Ujet
On a day-to-day basis, you'll be responsible for making and keeping renters happy, devising creative solutions to renter issues, and working with our management team to identify and address bugs, technical problems, and support process gaps. We need you to be willing to go the extra mile, to have an almost maniacal approach to getting the details right, and be a bright and energetic communicator. Of course, you need to be passionate about Getaround's mission to empower people to carshare everywhere.

• Salary: $20/hour
• This position is remote for candidates in either NY, NJ, or FL

The experience you have

• Extremely organized with strong attention to detail
• Able to think outside the box and solve problems creatively
• Eager to learn new technology and proficient in navigating multiple tabs and windows
• Energized and motivated by a fast-growing business that is constantly evolving
• Strong written and verbal skills
• Empathetic with an ability to adapt your communication style to your audience
• You're prepared to work full-time hours on a rotating schedule (including night, weekends and holidays)
• You have appropriate remote work set-up - such as quiet space, and stable internet connection
• Passionate about our mission of changing the way people eat

About Us

Imagine: Within the tap of a button, a perfectly prepared meal from your choice of cuisines appears at your doorstep in minutes. That's what our customers experience.

At Wonder, we believe everyone has the right to great food. That's why we've created the next generation of restaurant chains powered by an advanced mobile platform that lets our customers experience the world's most delicious food—anytime, anywhere. We partner with world-renowned chefs to craft exclusive menus and bring their unique recipes right to you on our mobile restaurants.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we're growing fast . Join us in pioneering a future that approaches food equitably, sustainably, and thoughtfully. You'll work in a supportive and collaborative environment where our culture and our values—Mastery, Compassion, and Courage—are taken as seriously as delivering an incredible experience for our customers.

A final note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon.

Mods will be providing tickets and both inbound and outbound call support for contacts looking for information on ABA therapy for themselves or their children who have been diagnosed with autism.

Project Hours (All Times Pacific):
9 am - 5 pm, Monday - Friday

Hourly Rate:
To be discussed in the interview phase

Commitment:
10 hours per week
90 days (as needed)
What We Are Looking For:Compassion/EmpathyExperience with special needs kids Proficiency in spoken and written EnglishEmphasis on grammar/spelling
WorkSpace Requirements:Dedicated laptop or desktop computer with Windows 10 or above Quality headset Quiet workspace to take calls Willingness to install MSQ security software and 2FA app on the phone
What's In It For You:The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! Flexible self-scheduling Access to ‘Hot Gigs' postings exclusive to the Mod NetworkWork from home Competitive hourly rate - Discussed during your first interview Paid orientation
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process