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Customer support agent skills for your resume and career

Updated January 8, 2025
5 min read
Quoted expert
Sally Hiott B.S. MBA, DBA
Customer support agent example skills
Below we've compiled a list of the most critical customer support agent skills. We ranked the top skills for customer support agents based on the percentage of resumes they appeared on. For example, 28.4% of customer support agent resumes contained customer support as a skill. Continue reading to find out what skills a customer support agent needs to be successful in the workplace.

15 customer support agent skills for your resume and career

1. Customer Support

Here's how customer support agents use customer support:
  • Provided customer support towards customers when handling product liability issues with their mobile devices and washing machines
  • Provided excellent customer support, effortlessly maintained company metrics and assisted other agents with system issues.

2. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer support agents use customer care:
  • Performed quality monitoring and total customer evaluations of Customer Care calls received by Hewlett-Packard's external and outsource support partners.
  • Contributed and recommended process improvements for training materials in Customer Care PAL.

3. Chat Support

Here's how customer support agents use chat support:
  • Handled customer service relations for the Chef'd campaign though phone, email and chat support (no script).
  • Implemented the Web Chat support division by testing software, optimizing processes and educating customers on the guidelines on toll usage.

4. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how customer support agents use customer interaction:
  • Create a lifelong engaged relationship with my customers by delivering superior service and quality with every customer interaction.
  • Document all customer interactions for complaint follow-up.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer support agents use customer service:
  • Inspired superior customer service and high performance by training, motivating, and evaluating performance-oriented staff.
  • Performed inbound troubleshooting for customers Set up and processed repairs Excelled at customer service Data entry

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer support agents use technical support:
  • Set up payment arrangement and processed payments- Technical support and upgraded phones- Changed phone plans- Ensured customer satisfaction
  • Provided external technical support for multiple MFP terminals proprietary applications, wireless connectivity, and application customization.

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7. Provide Customer Support

Here's how customer support agents use provide customer support:
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Worked independently to provide customer support solutions to a variety of hobbyists and businesses.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer support agents use phone calls:
  • Provided informational phone calls to pharmacies about changes to prescription medication.
  • Responded quickly and precisely to incoming phone calls, giving customers updates regarding alarm systems and the steps we had taken.

9. Customer Satisfaction

Here's how customer support agents use customer satisfaction:
  • Provided timely service and explanation of products and account activities to ensure ongoing and consistent customer satisfaction.
  • Increased customer satisfaction by reducing repeat issues via targeted initial responses.

10. Inbound Calls

Here's how customer support agents use inbound calls:
  • Answer inbound calls for Rogers Telecommunications based in Canada.
  • Answered inbound calls from consumers about their warranty on their lawn equipment and about any general information that they may need.

11. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how customer support agents use salesforce:
  • Utilize Salesforce CRM, basic network troubleshooting, Excel, Word.
  • Utilized Salesforce CRM and RiteNow software platforms on a daily basis

12. Broadband

Here's how customer support agents use broadband:
  • Work on next generation carrier class products both for IP based Broadband networks & Mobile back-haul networks to enable Fixed-mobile convergence.

13. Email Support

Here's how customer support agents use email support:
  • Completed reports and Call Logs while providing email support.
  • Moved from email support to phone support after 2 weeks Provide Email Support Service to customers.

14. Zendesk

Here's how customer support agents use zendesk:
  • Operated the ZenDesk interface to maintain an accurate database of approximately 38,000 support tickets.
  • Responded to live chat and email inquires via ZenDesk.

15. Excellent Customer Support

Here's how customer support agents use excellent customer support:
  • Provided excellent customer support by; entering accurate information about the members needing service and dispatching the call.
  • Assisted project management and sales teams to provide excellent customer support.
top-skills

What skills help Customer Support Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer support agent skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
Do you want to know more?
Read more about what experts have to say about customer support agent

List of customer support agent skills to add to your resume

Customer support agent skills

The most important skills for a customer support agent resume and required skills for a customer support agent to have include:

  • Customer Support
  • Customer Care
  • Chat Support
  • Customer Interaction
  • Customer Service
  • Technical Support
  • Provide Customer Support
  • Phone Calls
  • Customer Satisfaction
  • Inbound Calls
  • Salesforce
  • Broadband
  • Email Support
  • Zendesk
  • Excellent Customer Support
  • Outbound Calls
  • Customer Inquiries
  • Product Knowledge
  • Customer Calls
  • Technical Issues
  • Problem Resolution
  • Customer Orders
  • Customer Accounts
  • Phone Support
  • Credit Card
  • Technical Problems
  • Windows
  • Customer Issues
  • Apple
  • Billing Issues
  • Software Issues
  • Mac
  • Payment Arrangements
  • Customer Complaints
  • Password Resets
  • DSL
  • Upselling
  • Technical Troubleshooting
  • Troubleshooting Assistance
  • Customer Problems
  • VoIP
  • Product Issues
  • Support Tickets
  • Billing Inquiries
  • Customer Feedback
  • Client Issues
  • Technical Assistance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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