Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Oracle Customer Support Analyst||Leeyo Software, Inc.||San Jose, CA||Mar 22, 2016||$105,000 -
|Customer Support Analyst||Micron Technology, Inc.||Boise, ID||Apr 23, 2012||$95,000|
|Customer Support Analyst||Micron Technology, Inc.||Boise, ID||Oct 25, 2011||$95,000|
|Customer Support Analyst||Leeyo Software, Inc.||San Jose, CA||Jul 01, 2015||$90,000 -
|Customer Support Analyst||Labvantage Solutions, Inc.||Somerset, NJ||Jan 04, 2016||$86,070|
|Technical Customer Support Analyst||Richrelevance, Inc.||San Francisco, CA||Jun 17, 2013||$85,000|
|Customer Support Analyst||Netcracker Technology Corporation||Waltham, MA||Apr 25, 2011||$84,500|
|Customer Support Analyst||Netcracker Technology Corporation||Glenwood, GA||Aug 04, 2011||$84,500|
|Customer Support Analyst||Feith Systems and Software, Inc.||Fort Washington, PA||Oct 01, 2014||$81,585|
|Customer Support Analyst||Labvantage Solutions, Inc.||Somerset, NJ||Apr 01, 2013||$76,147|
|Computer Customer Support Analyst||Netcracker Technology Corporation||Waltham, MA||Jun 23, 2011||$75,547|
|Customer Support Analyst||Feith Systems and Software, Inc.||Fort Washington, PA||Oct 01, 2011||$74,000|
|Customer Support Analyst||Labvantage Solutions, Inc.||Somerset, NJ||Dec 01, 2011||$73,218|
|Technical Customer Support Analyst||Lumesse, Inc.||Austin, TX||Jun 24, 2013||$69,846 -
|Customer Support Analyst||Xactly Corporation||San Jose, CA||Nov 17, 2015||$68,099|
|Principal Customer Support Analyst||Deltek, Inc.||Woburn, MA||Apr 17, 2011||$67,275|
|Analyst, Customer Support||Bi-Sam Inc.||New York, NY||Sep 25, 2016||$67,000|
|Tier 2 Customer Support Analyst||Drfirst.Com, Inc.||Rockville, MD||Jun 09, 2016||$65,000|
|Customer Support Business Analyst-CS Product||Zynga Game Network, Inc.||San Francisco, CA||Oct 13, 2010||$64,272 -
|Customer Support Operations Analyst||Servicenow, Inc.||Santa Clara, CA||Jan 09, 2016||$63,303 -
|Analyst, Production & Customer Success||Rapid Ratings International Inc.||New York, NY||Nov 15, 2012||$60,000|
|Customer and Organizational Support Analyst||Guardium, Inc.||Waltham, MA||Nov 16, 2009||$60,000|
|Customer Support Analyst||McKesson Corporation||Blue Bell, PA||Oct 06, 2011||$58,500|
|Customer Support Analyst||Smart Evision International Inc.||Naperville, IL||Sep 14, 2013||$58,000|
To get more results, try adjusting your search by changing your filters.