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Working as a Customer Support Analyst

There is more than meets the eye when it comes to being a customer support analyst. For example, did you know that they make an average of $32.81 an hour? That's $68,241 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Customer Support Analyst Do

There are certain skills that many customer support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a customer support analyst, we found that a lot of resumes listed 28.5% of customer support analysts included technical support, while 15.4% of resumes included customer service, and 7.3% of resumes included technical questions. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support analyst job title. But what industry to start with? Most customer support analysts actually find jobs in the technology and health care industries.

How To Become a Customer Support Analyst

If you're interested in becoming a customer support analyst, one of the first things to consider is how much education you need. We've determined that 47.3% of customer support analysts have a bachelor's degree. In terms of higher education levels, we found that 14.4% of customer support analysts have master's degrees. Even though most customer support analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer support analyst. When we researched the most common majors for a customer support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer support analyst resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a customer support analyst. In fact, many customer support analyst jobs require experience in a role such as customer service representative. Meanwhile, many customer support analysts also have previous career experience in roles such as technical support specialist or administrative assistant.

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Average Salary$68,241
Job Growth Rate10%

Customer Support Analyst Jobs

Customer Support Analyst Career Paths

Top Careers Before Customer Support Analyst

Top Careers After Customer Support Analyst

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Support Analyst

Customer Support Analysts in America make an average salary of $68,241 per year or $33 per hour. The top 10 percent makes over $98,000 per year, while the bottom 10 percent under $47,000 per year.
Average Salary
$68,241

Best Paying Cities

Average Salary
Salary Range77k - 126k$99k$99,257
Salary Range75k - 124k$97k$96,610
Salary Range61k - 112k$83k$83,010
Salary Range63k - 103k$81k$81,324
Salary Range61k - 98k$78k$78,216
Salary Range57k - 92k$73k$73,098
$37k
$126k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Remote Customer Support Analyst
Remote Customer Support Analyst
Randstad
Randstad
10/16/2020
10/16/2020
$41,74010/16/2020
$41,740
IT-Customer Support Analyst I-II
IT-Customer Support Analyst I-II
Cincinnati Financial Corporation
Cincinnati Financial Corporation
10/09/2020
10/09/2020
$29,21810/09/2020
$29,218
Software Customer Support Analyst
Software Customer Support Analyst
Robert Half
Robert Half
09/19/2020
09/19/2020
$35,47909/19/2020
$35,479
IT Customer Support Analyst
IT Customer Support Analyst
Randstad
Randstad
09/16/2020
09/16/2020
$62,61009/16/2020
$62,610
IT Support Analyst-IT Customer Support Analyst
IT Support Analyst-IT Customer Support Analyst
University of Iowa
University of Iowa
09/15/2020
09/15/2020
$41,74009/15/2020
$41,740
See More Recent Salaries

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Customer Support Analyst Demographics

Gender

male

54.7%

female

40.4%

unknown

4.9%

Ethnicity

White

62.0%

Asian

16.2%

Hispanic or Latino

9.9%

Foreign Languages Spoken

Spanish

48.9%

Portuguese

13.6%

French

9.1%
See More Demographics

Customer Support Analyst Education

Degrees

Bachelors

47.3%

Associate

19.7%

Masters

14.4%

Top Colleges for Customer Support Analysts

1. Stanford University

Stanford, CA

Tuition and fees
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA

Tuition and fees
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL

Tuition and fees
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME

Tuition and fees
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA

Tuition and fees
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA

Tuition and fees
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY

Tuition and fees
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA

Tuition and fees
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA

Tuition and fees
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA

Tuition and fees
$49,880
Enrollment
4,177
See More Education Info

Entry Level Jobs For Becoming A Customer Support Analyst

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Support Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 28.5% of customer support analysts listed technical support on their resume, but soft skills such as speaking skills and writing skills are important as well.

Best States For a Customer Support Analyst

Some places are better than others when it comes to starting a career as a customer support analyst. The best states for people in this position are Washington, Oregon, Idaho, and Utah. Customer support analysts make the most in Washington with an average salary of $99,397. Whereas in Oregon and Idaho, they would average $92,473 and $84,525, respectively. While customer support analysts would only make an average of $82,195 in Utah, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Utah

Total Customer Support Analyst Jobs:
473
Highest 10% Earn:
$144,000
Location Quotient:
1.47
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Oregon

Total Customer Support Analyst Jobs:
439
Highest 10% Earn:
$147,000
Location Quotient:
1.06
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Customer Support Analyst Jobs:
1,110
Highest 10% Earn:
$127,000
Location Quotient:
1.03
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Customer Support Analyst Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a customer support analyst. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless customer support analyst resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Customer Support Analyst Resume

At Zippia, we went through countless customer support analyst resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Customer Support Analyst Employers

1. Sage
4.0
Avg. Salary: 
$61,746
Customer Support Analysts Hired: 
104+
2. Blackbaud
4.6
Avg. Salary: 
$95,125
Customer Support Analysts Hired: 
81+
3. Micros Systems
4.5
Avg. Salary: 
$68,806
Customer Support Analysts Hired: 
60+
4. Unilever
4.8
Avg. Salary: 
$55,929
Customer Support Analysts Hired: 
32+
5. McKesson
4.8
Avg. Salary: 
$60,496
Customer Support Analysts Hired: 
31+
6. IBM
4.7
Avg. Salary: 
$84,673
Customer Support Analysts Hired: 
30+

Recently Added Customer Support Analyst Jobs

Updated October 2, 2020