There is more than meets the eye when it comes to being a customer support analyst. For example, did you know that they make an average of $32.81 an hour? That's $68,241 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many customer support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.
When it comes to the most important skills required to be a customer support analyst, we found that a lot of resumes listed 28.5% of customer support analysts included technical support, while 15.4% of resumes included customer service, and 7.3% of resumes included technical questions. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support analyst job title. But what industry to start with? Most customer support analysts actually find jobs in the technology and health care industries.
If you're interested in becoming a customer support analyst, one of the first things to consider is how much education you need. We've determined that 47.3% of customer support analysts have a bachelor's degree. In terms of higher education levels, we found that 14.4% of customer support analysts have master's degrees. Even though most customer support analysts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer support analyst. When we researched the most common majors for a customer support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer support analyst resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a customer support analyst. In fact, many customer support analyst jobs require experience in a role such as customer service representative. Meanwhile, many customer support analysts also have previous career experience in roles such as technical support specialist or administrative assistant.