IT Systems Specialist - Remote
Remote Customer Support Analyst Job
What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.
That's Nice, But What's the Job?
As an IT Systems Specialist I, you will be a part of our IT Systems Specialist team, providing administration, and escalated application support for internally developed and 3rd party applications that DriveTime and its subsidiaries use. This involves coordinating efforts between vendors and/or internal development teams to resolve production issues and increase the general efficiency and reliability of our applications.
Administration: Manage the Electronic File Transfer Program using GlobalScape EFT, DMZ gateway, Business Activity Monitoring, and Web Portal tools.
Troubleshooting & Tuning: Handle runtime troubleshooting, performance tuning, and certificate management.
Patching Activities: Perform pre- and post-patching activities and validation, including daylight savings adjustments.
System Assessment: Assess, review, and remove unwanted users, flows, and event rules.
Coordination: Work with customer network and platform teams for weekly and monthly server patching.
Governance: Drive governance around certificate management for the EFT setup.
Security: Ensure secure file transfers using protocols like HTTPS, FTPS, SFTP, and AS2.
Scripting: Create PowerShell scripts for file transfers and utilities.
Problem Resolution: Resolve technical issues within defined SLAs, working with internal teams and external vendors.
Service Requests: Log service requests with vendors and coordinate diagnostics and testing.
Process Improvement: Identify and implement system process improvements using best practices, automation, and technology upgrades.
Documentation: Contribute to support design specifications and support supplement documents.
Reporting: Provide ad-hoc reporting as required.
Compliance: Adhere to customer solution delivery framework, incident management, and change management procedures.
Service Delivery: Lead or assist with day-to-day service delivery issues and processes.
Project Collaboration: Work with project teams to understand and document operations procedures
Qualifications:
Education & Experience:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred; or a combination of equivalent work experience & professional certifications considered.
Minimum of 2 years of experience as a Globalscape administrator or in a technical role supporting document management; preferably within a financial or automotive vertical.
Skills:
PowerShell or other scripting experience like Batch or JS
MongoDB Experience
Familiarity with IT infrastructure components, including computer networking principles and device management platforms.
Proficiency in Microsoft Office 365 applications, including Teams, Outlook, Word, and Excel.
Knowledge and experience with Azure Active Directory.
Qualifications:
Document Control Administrator- Fortra Globalscape EFT preferred
Document Repository Management - Square9 GlobalSearch and GlobalCapture preferred
Key Competencies :
Good communicator and collaborator with the ability to explain technical concepts to non-technical users.
Strong organizational skills and attention to detail.
Excellent interpersonal skills.
Resourceful with a knack for problem-solving.
Ability to work independently and collaboratively in a fast-paced environment.
Team Player with a can-do attitude
Work Location:
Remote
Work Shift:
Monday - Friday
Occasional Sunday work for upgrades/maintenance
Participates in on-call rotation
#Dice
So What About the Perks? Perks matter
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
Give Us a Reason (or not), and We'll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other's company outside of day-to-day work.
Smart-Casual Dress. Come dressed in jeans (you'll fit right in with the rest of us).
Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
ED TECH - LEVEL 1 EMERGENCY DEPARTMENT
Customer Support Analyst Job In Norfolk, VA
City/State Norfolk, VA Work Shift Rotating (United States of America) Sentara Norfolk General Hospital is currently hiring an ***Emergency Department Technician (ED Tech)*** This is a full-time position with night shift hours located in Norfolk, VA.
Job Requirements :
Required: High School Grad or Equivalent
Required: Clinical -
Required: De-escalation and physical intervention training within 15 days of hire.
Required: BLS certification within 90 days of hire for all incumbents. New incumbents must have one of the following in addition to the minimum Education:
EMT-B with state or national certification at time of hire OR Successful completion of US Military Hospital Corps School, qualified MMAC candidates OR . Current students enrolled in a clinical program (e.g., RN, LPN, Respiratory, Physical Therapy).
Candidates with prior employment in the Sentara ED tech job code in the past two years will also be considered in lieu of the 3 criteria above.
As an Emergency Department Technician (ED Tech) with Sentara, you can work in either inpatient or outpatient Emergency Department settings. This role is a great gateway to begin your career in the medical field. This position's primary responsibilities include lab draws, EKGs, and assisting the nurses and doctors with patient care. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click here to hear Brendan tell us about a day in the life of an Emergency Department Technician (ED Tech) with Sentara Healthcare.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Keywords: ED Tech, Emergency Department, Monster, Talroo - Allied Health, Clinical Non-Nursing
Job Summary
Assists the Physician, Advanced Practitioner, or Nurse in implementing plans of care for emergency/minor emergency care patients. Performs patient procedures and treatments under the supervision of the Physician, Advanced Practitioner, or Nurse.
Qualifications:
HS - High School Grad or Equivalent (Required)
Clinical
Skills
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
Remote Support Technician
Remote Customer Support Analyst Job
Our customer's protection is our priority. That philosophy has led to exponential growth since we were founded in 2010. Corey Varden, Owner/CEO, started the company to help fill a need he saw to provide superior security options for businesses at a competitive price. Our core business consists of creating custom-designed security solutions for our customers. We install, maintain, monitor, and inspect a wide range of integrated building protection systems, including access control, video camera surveillance, fire alarms, and burglar alarms. We prioritize service after the sale because we want to ensure our security solutions exceed our customer's expectations, not just for today, but for years to come.
Job Overview: We are seeking a highly motivated and skilled Remote Support Technician to join our team. This position is responsible for troubleshooting, diagnosing, and resolving issues related to security and solar equipment. You will provide exceptional technical support to our clients, ensuring their systems function smoothly and efficiently. As a remote technician, you will communicate with clients via phone, email, and remote access tools to provide timely solutions.
Key Responsibilities:
Provide remote troubleshooting and support for a range of systems, including security alarms, CCTV cameras, access control systems, and solar power equipment.
Respond to client inquiries, either through phone, email, or chat, ensuring prompt and effective resolution of technical issues.
Perform diagnostic tests, identify hardware/software issues, and guide clients through step-by-step troubleshooting procedures.
Use remote desktop tools and diagnostic software to access client systems when necessary to resolve technical issues.
Collaborate with the technical support team to escalate complex issues and coordinate resolution efforts.
Provide guidance on system setup, configuration, and operation, ensuring users understand how to maximize system efficiency.
Monitor and maintain system health for client accounts, ensuring all components are functioning properly.
Document all support activities and client interactions in the support management system.
Stay up-to-date with new technologies, product features, and industry trends to ensure the highest level of support.
Assist in training clients on best practices for maintaining and optimizing their security systems and solar equipment.
Requirements:
Proven experience as a Support Technician, Help Desk Technician, or in a similar technical support role.
Strong knowledge of alarm systems, CCTV, access control technology, and solar equipment.
Proficiency with remote support tools and troubleshooting techniques.
Excellent problem-solving skills and ability to diagnose and resolve technical issues remotely.
Strong communication skills with the ability to explain complex technical concepts in a simple and clear manner.
Ability to work independently, manage time efficiently, and stay organized in a remote work environment.
Basic understanding of networking and connectivity issues.
Experience with solar power systems and related components is highly preferred.
Benefits:
Competitive salary based on experience.
Flexible working hours.
Health, dental, and vision benefits
Ongoing training and professional development opportunities.
Opportunities for career growth within a fast-growing company.
The pay range for this role is:
50,000 - 55,000 USD per year(CRV Office)
PIa86acb258a33-26***********0
Biotech or Biochemistry Patent Technical Specialist
Remote Customer Support Analyst Job
Medler Ferro Woodhouse & Mills, an Intellectual Property boutique law firm, is actively seeking a Biotech or Biochemistry Patent Technical Specialist.
All candidates should have a Ph.D. degree in biotechnology, biochemistry, immunology, molecular biology, bioengineering, or related field, and technical experience in biotechnology, immunology, molecular biology and/or biochemistry. Experience with cell and gene therapy technology, including CAR-T cells and gene editing, is particularly desirable.
This is a full-time, in-office position.
The position will work with partners and senior associates of the firm, specifically with domestic and foreign patent preparation and prosecution, freedom-to-operate and patentability analyses, researching and drafting legal opinions for clients, and assisting with patent office litigation matters.
Located in Tysons Corner, Virginia, just minutes from Washington, DC and the USPTO, we offer our professionals a challenging and rewarding career representing top-tier clients. In addition, employees are trained and mentored directly by firm partners. The firm's compensation and benefits package is highly competitive with other top-level firms in the Washington, DC metro area. In addition, we offer a flexible work environment, including the possibility for hybrid remote work to qualifying employees. To learn more about the firm please visit our website at ********************
Interested candidates should send a cover letter, resume, transcripts (undergraduate and graduate) and writing sample.
Technical Support Specialist.
Customer Support Analyst Job In Norfolk, VA
located in Norfolk, Virginia.
Job Title: Helpdesk/Technical Support (mobile devices)
Security Clearance: Required
Travel Requirement: 25%+ travel required
Job Responsibilities:
Troubleshooting iPhones and iPads
-Experience with Microsoft Intune and Experience with Purebred for Mobile
-Inventory Management Experience on a Large Scale
-Data Entry Experience utilizing Microsoft Excel, Power BI, and Sharepoint
-Customer Service Experience
-Helpdesk Experience
Ignition Application Support
Remote Customer Support Analyst Job
We are looking for an Ignition Support Analyst for a Pharmaceutical Company!
Job Details:
6-12-month contract, possible extension
Fully Remote
with benefits
Job Description:
The Ignition support Analyst will partner with system architects/SME's, automation engineers, business representatives, and other personas to help design, test, and support integrations and manufacturing applications built in the Ignition platform.
In this role, you will be responsible for:
Collaborating with team members to document user and functional requirements
Testing solutions in Ignition based on IT and OT policies/procedures
Supporting the Ignition platform, its interfaces, and hosted applications globally
Analyzing potential defects and recommending workarounds/fixes to reported incidents
Identifying potential opportunities to improve the Ignition platform and internal business processes per site
Tools and skills you will need in this role:
Experience using Ignition (including Core platform, Perspective, Web Development, and Enterprise Administration Modules)
Scripting knowledge using Python, JavaScript, and Microsoft SQL
Excellent problem solving, communication, and collaboration skills
Building and maintaining positive relationships
Time management and prioritization
Experience working with digital transformation/Industry 4.0 efforts is a plus
Ignition Gold or Core certification is a plus
Job Requirements:
Bachelor's Degree in Computer Science, Computer/Electrical Engineering, Information Systems, etc. or related
2-3 years of proven experience working with Ignition
Ability to work independently, as well as part of a team, on multiple projects
Strong analytical and problem-solving skills, with the ability to identify and resolve application-related issues.
Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
Attention to detail and a strong commitment to delivering high-quality solutions.
Experience using Python, Java.
Hands-on experience with SQL and database technologies.
Health Systems Specialist
Customer Support Analyst Job In Fort Belvoir, VA
Cape Fox Facilities Services (CFFS) is seeking an experienced Health Systems Specialist to provide advanced support services to the US Army in developing and implementing a tailored Health & Wellness Program that enhances the psychological readiness of the US Army personnel. This is a highly critical and rewarding position. An active Secret security clearance is preferred (or we will sponsor you to obtain clearance) for consideration, and candidate must be eligible for upgrade to Top Secret with SCI.
Major Duties:
Plans and implements medical readiness reporting procedures for the Office of the Command Surgeon. Provides Medical Readiness Protection System (MEDPROS) support to the Surgeon by providing data and training to the Major Subordinate Commands (MSCs). Performs studies of medical readiness data relating to preparedness for soldier/civilian deployment and mobilization requirements.
Assists supervisor to develop and implement policy, standards, and procedures for reporting unit/individual Medical Readiness status for all MSCs. Monitors and provides Command compliance reports to the Surgeon on a routine basis. Provides assistance to other major subordinate commands (MSC) within the INSCOM Area of Responsibility (AOR) as requested.
Gathers, researches, analyzes and interprets MEDPROS medical readiness data. Maintains a baseline medical readiness database that represents an accurate depiction of medical readiness. Works with higher graded specialists in preparing briefs and narrative information for senior leaders and presents formal briefings as required. Provides input for executive summaries, information papers, memorandums and actions papers on medical readiness issues of importance.
Provides MEDPROS training to all eligible military and civilian personnel. Training will include, but is not limited to implementing/sustaining the Medical Protection System (MEDPROS) Army Immunization Campaign Plan and any other Individual Medical Readiness (IMR) programs and requirements that may be directed for implementation.
Provides guidance and assistance in all areas of MEDPROS, to include, but not limited to, the input of immunizations and IMR data, distribution of training aids, monitoring of schedule influenza, anthrax and smallpox campaigns, and all MEDPROS education and training endeavors. Possesses in-depth knowledge of MEDPROS as well as a working knowledge of other immunization tracking systems compliance (e.g. the Air Force Complete Immunization Tracking System --AFCITA).
Performs extensive analysis and studies of a wide variety of subjects which influence the readiness posture of the AMEDD assets in the AOR. Responsible for the validity and consistency of the conclusions or recommendations and estimates, projections, or forecasts developed from these studies. Interacts with all levels of the Military Health Services System, Defense Health Agency, Department of the Army, DOD, contractors and civilian representatives and other Tri-Service organizations to retrieve, analyze, interpret and present medical readiness data in support of the Surgeon's initiatives and objectives. Maintains knowledge as the MEDPROS subject matter expert.
Analyzes and interprets Department of Defense, Department of the Army (DA) and other higher headquarters proposed regulations and directives. Advises supervisor and coordinates impact of these documents with counterpart staff officers and subordinate unit staffs. Provides subject matter information as required in support of the Soldier Readiness Processing (SRP) for INSCOM and assists with coordination with local Military Treatment Facilities (MTF) to coordinate those events. Monitors and provides assistance as requested for all MEDPROS SRP software and hardware requirements.
Manages the Unit Medical Readiness (UMR) Program. Responsible for implementing and overseeing the UMR Program and its major subordinate command units to ensure compliance with reporting requirements.
Performs MSC regulatory Staff Assistance Visits (SAV) and Organizational Inspection Program (OIP) visits as required. Coordinates and conducts training visits to ensure the understanding of medical readiness requirements and compliance with these requirements. Assists in the rewrite of the policies and regulations relating to readiness and training. 5%
As the MEDPROS access manager, approves/disapproves user system access.
Performs other duties as assigned.
Job Requirements
Minimum Qualifications:
• Degree: Master's Degree, or Bachelor's degree preferred or years of experience required
• Education: Degree in health education, psychology, counseling, social work, public health, and/or related field from and accredited college or university.
Experience:
• Employee will be responsible for coordinating all Medical Soldier Readiness Processing (Medical SRP) in support of this contract, and attached and separate Active Duty, National Guard, Reserve units and Department of Army (DA) Civilians. The employee has responsibility for coordinating all Medical SRP support to deployments and redeployments associated with the Area of Operations.
• Expertise with Microsoft Office Suite applications, with emphasis on PowerPoint and Excel.
Software Support (on-site)
Customer Support Analyst Job In Ashland, VA
Customer Support Analyst works primarily with Premier customers to provide a premium level of support to the customer when needed. This includes testing, documentation, and training the internal team. When there is not an immediate need at the premium customer sites, there will be an expectation to help support the internal operations team with any technical issues.
This position will primarily be working at a customer site in Ashland, VA 23005.
General Job Duties
Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
Perform QA functions for any issue resolution from support calls.
Write and execute complex MS SQL queries
Develop Reports using SQL Server Reporting Services (SSRS).
Create datasets to analyze and recreate issues reported by customers.
Ability to look through database log files to troubleshoot software issues.
Track and thoroughly document all customer issues in our ticketing system.
As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers.
Facilitate positive proactive working relationships with customers and internal resources.
Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software).
Implement and improve remote monitoring tools for our customer's systems.
Participation in an on-call rotation or work an afterhours shift.
Utilization of the Support Knowledgebase and Ticketing System to troubleshoot issues.
Routinely log into client databases for data analysis and troubleshooting.
Resolve application issues with minimal escalations to higher tiers.
Manage conference calls with key stakeholders.
Ability to diagnose and troubleshoot C# code.
Ability to dissect stored procedures.
Communication with Bastian Software Solutions Customer Support.
Access to Bastian Solutions online ticketing system - log all tickets to Bastian Software Solutions Support that need additional assistance for resolution.
Travel Requirements
First 2 weeks of employment requires overnight travel for training
Duration of Project implementation and post go-live support - 10-15% travel
Requirements
Must be eligible to work in the USA long term without sponsorship.
Ability to work onsite in Ashland, VA 23005
Bachelor of Science, Bachelor's degree in Computer Science, Information Systems, or similar field
Minimum of 3 years of experience utilizing SQL to compose and troubleshoot intermediate queries, updates, and deletes.
Minimum 3 years of experience using remote connectivity tools such as e.g., Cisco AnyConnect, Bomgar, TeamViewer, Remote Desktop (RDP) etc.
Minimum 3 years of experience managing customers and their expectations during high priority calls while troubleshooting. E.g., conference calls with key stakeholders.
Minimum 3 years of experience analyzing application logs.
Minimum 3 years of experience supporting software.
Minimum 3 years of experience of general Windows troubleshooting.
Minimum 2 years of experience working with Internet Information Systems (IIS).
Strong analytical skills and problem solving capabilities (both technical and business)
Excellent verbal and written communication skills
Enjoys working in the software development and automation technology field
Strong sense of customer service
About Bastian
Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.
In addition to exciting work at a growing company, we offer the following benefits:
Health, Dental, and Vision Insurance
401(k) Retirement Plan with a company match
Vacation/Holiday Pay
Tuition Reimbursement
Flexible Work Schedules
Volunteer Work
Professional Associations, Conferences and Subscriptions
Company Meetings & Events
Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.
Software Technical Support Engineer
Remote Customer Support Analyst Job
Job Title: Software Technical Support Engineer Department: Support Position: Exempt, Full-Time IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.
Duties/Responsibilities
Communicate technically complex information with IPConfigure's customers via telephone, written correspondence, and electronic services
Analyze customers' problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved
Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems
Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training
Identify and report both software bugs and customer suggestions
Additional Responsibilities
Build servers that customers have ordered and install required software
Cycle new cameras through the lab for testing
Install network switches and run cables
Visit customer sites and troubleshoot issues if remote access is not available
Limited travel may be required to support company events
Occasional operation of electric forklifts, pallet stickers, and other material handling equipment (safety and compliance training provided)
Requirements
Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively
Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution
Networking background
Experience with Linux OR Windows system administration
Ability to build and troubleshoot servers
Customer support experience with over the phone and face to face communication
Debugging, troubleshooting skills are required
Strong problem solving skills are essential
Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired
Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus
Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures
All associates will perform duties as requested by management
Education
Minimum of two-year degree in IT, CS, EE, or equivalent
Bonus Experience
Helpdesk experience
Cloud or hosted infrastructure experience
Ability to write scripts for automation
Experience with RESTful Web APIs
Benefits
Industry competitive salaries based on experience
Generous PTO and Work From Home Policy
Health, Vision, Dental, and Life insurance policies
Flexible Spending Account and Health Saving Account
401K with company match
IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.
Technical Support Analyst
Remote Customer Support Analyst Job
AllSTEM Connections is currently recruiting on behalf of one of our esteemed clients. Please review the position details below and If this exceptional opportunity aligns with your career aspirations, Please let me know your interest.
Position Title - Technical Support Analyst
Direct Hire Position
100% Onsite
4 days in office and 1 day work from home
Location - 1313 Navaho Dr, Raleigh, NC 27609
Job Summary
Essential Duties and Tasks
Interacts with a broad range of users requiring strong communication skills and using technical resources to provide support.
Sets up and installs computer hardware, software, and/or peripheral equipment.
Troubleshoots and performs routine repair hardware, software, and/or peripheral equipment including computers/printers/copiers/fax machines/phones.
Images/reimages computers.
Loads software and databases.
Conducts computer diagnostics to determine the nature of problems.
Assigns/Updates User Profiles.
Troubleshoots network login (Active directory) setups, password resets, and Email.
Recommends the purchase or repair of equipment.
Trains staff on the use of computers and related equipment, including hands-on training and written video material.
Performs monthly and quarterly inventory of all computer assets, to include related hardware/software and assigned laptops.
Maintains inventory of computers and computer related hardware/software, to include assigned laptops.
Assists with the maintenance and support of the Commission-wide computer network and related operating systems, including multiple servers, routers, switches and multiplatform networks and related peripheral equipment; provides connection for LAN and Internet and related applications, and maintains operating systems, client-server software and utilities.
Assists in providing technical support for computer operations and serves as resource to other staff by providing appropriate user support.
Manages and monitors IT ticketing system, ensuring timely resolution of issues and proper documentation.
Assists with onboarding new employees by setting up user accounts, email, and necessary software and hardware.
Desirable Education and Experience
Associate's degree in computer science or an IT-related field from an appropriately accredited institution or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience or an equivalent combination of education and experience
RVA - Paralegals/ Legal Support Professionals Needed
Customer Support Analyst Job In Richmond, VA
Beacon Hill Legal seeks Paralegals and Legal Support Professionals for multiple contract/ contract-to-hire opportunities with law firms and corporate legal departments based in Richmond, VA!
Candidates with experience in any field of law are encouraged to apply. 1+ years of experience within a legal setting required.
M
ust be available to start immediately and reside within a commutable distance to downtown Richmond.
If interested, please apply with a copy of your resume in Word or PDF Format for consideration!
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Technical Support Engineer
Remote Customer Support Analyst Job
This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA.
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.
About the Role
As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross-functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences.
Responsibilities:
Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services
Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions
Collaborate with cross-functional teams to resolve customer and partner technical challenges
Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences
Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience
Develop solutions using Bash, Python, JavaScript, and PostgreSQL
Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement
Qualifications and Requirements:
Bachelor's degree in Computer Science, Engineering, or related field
Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred)
Knowledge of ERP systems (CRM, Accounting, Inventory, POS)
Strong problem-solving skills with the ability to translate technical concepts for diverse audiences
Effective communication and collaboration skills with team members, partners, and customers
Nice to have:
1-3 years of professional experience (technical support preferred)
Experience with Odoo or similar ERP systems
Background in SaaS or startup environments
Experience working with Unix/Linux platforms
A proactive learning mindset with a focus on continuous improvement
Additional language skills (Spanish, French, or Portuguese preferred)
Compensation and Perks:
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
$100 towards a work-from-home office setup
Evolve in a nice working atmosphere with a passionate, growing team!
Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
Management Support Specialist
Remote Customer Support Analyst Job
Remote Operations & Customer Support Specialist
A fast-growing chemical and plastic resin distribution company is searching for a dynamic individual to support its busy co-founders. This role is ideal for someone who thrives in a fast-paced environment, enjoys wearing multiple hats, and is eager to learn and solve problems. If you're not afraid to pick up the phone and take initiative, we'd love to hear from you!
Responsibilities:
Vendor & Order Management: Place and track purchase orders with vendors, maintain strong relationships, and follow up on orders.
Shipping & Logistics: Coordinate shipments from multiple warehouses, manage relationships with warehouse partners, and book LTL/FTL freight.
Customer Communication: Provide tracking updates, manage blanket purchase orders, and schedule shipments in advance.
Certifications & Documentation: Ensure all shipping documents and certifications are properly organized.
Social Media Management: Handle the company's LinkedIn page, creating and posting engaging daily content.
Trade Show Representation: Attend industry events and professionally represent the company.
Light Accounting: Follow up on past-due invoices as a courtesy to customers.
Customer Service: Assist with inquiries, problem-solving, and ensuring a seamless customer experience.
Qualifications:
Excellent written and verbal communication skills.
Proficient in Microsoft Office and general tech-savviness.
Experience in customer service is a must.
Freight/logistics experience is a plus but not required.
Independent thinker with strong problem-solving skills.
Self-motivated and comfortable working remotely.
This is a fully remote position. If you are resourceful, proactive, and eager to contribute to a rapidly growing company, we'd love to hear from you!
IT Applications Support Specialist
Remote Customer Support Analyst Job
Attention applicants: Please do not apply for this position using the MassCareers website. If you apply through the "apply online" link above on this MassCareers page, you will not be considered for this position. How To apply: Persons interested in being considered for this position should submit a cover letter and resume to David A. Wilson, Executive Director, at . Resumes submitted without a cover letter will not be considered.
Deadline date: Until position is filled. First consideration will be given to persons who apply within the first 14 days following this posting.
You have successfully applied to the position only when you receive an email from the Ethics Commission. If you just receive an email from MassCareers and not one from the Ethics Commission, you have not successfully applied. Please call with any questions.
The mission of the State Ethics Commission is to foster integrity in public service in state, county and local government, to promote the public's trust and confidence in that service, and to prevent conflicts between private interests and public duties. We strive to accomplish this mission by conducting ongoing educational programs, providing clear and timely advice, and fairly and impartially interpreting and enforcing the conflict of interest and financial disclosure laws. Please see our website for more information: orgs/state-ethics-commission
Description:
The Applications Support Specialist will be responsible for providing technical support for all agency applications, ensuring they run smoothly and efficiently, and will work closely with users to resolve issues, implement updates, and enhance applications performance.
Responsibilities:
Serve as the primary point of contact for both internal and external inquiries and issues relating to the Commission's three applications: the legal case management system, the online conflict of interest law training application, and the statements of financial interests e-filing and management application
Troubleshoot and resolve applications and hardware problems in a timely manner
Assist with set-up, trouble-shooting and maintenance of all Commission electronics including desktop and laptop computers and peripherals, and office printers
Collaborate with development teams to communicate user feedback and suggest improvements
Monitor applications performance and implement optimizations as needed
Provide user training and support documentation to enhance user experience
Participate in applications testing and quality assurance processes
Maintain and update system documentation and procedures
Assist with software installations, upgrades, and patches, and inventories and surplus listings
Stay current with industry trends and best practices in applications support
Supervision: The IT Applications Support Specialist reports directly to the Executive Director
Qualifications
Qualifications:
Strong problem-solving skills and attention to detail
Proficiency in SQL databases, or tools relevant to the applications
Excellent communication and interpersonal skills
Ability to work both independently and as part of a team
Preferred Qualifications:
Experience with case management and financial software is a plus
Familiarity with ITIL framework or similar IT service management methodologies
Certifications in relevant technologies or methodologies (e.g., ITIL, SQL)
Minimum Entrance Requirements:
I . An associate's degree with a major in the field of computer science, information technology, or related field; or:
II. Two years of successfully completed course work toward a bachelor's degree with a major in the field of computer science, information technology, or related field; Or:
III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming, information technology, or related field; Or:
IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming, information technology, or related field; Or:
V. Relevant military skills in system maintenance and management, user support, troubleshooting, user training, software installation, and cybersecurity for computer networks and databases from experience in the below or related occupational specialties:
Information Technology Specialist
Communications Specialist
Cybersecurity Technician
Signal Corps Personnel
Logistics and Maintenance Training
Prior experience is desirable but not required; the successful candidate will receive on-the-job training.
What the Commission offers:
Competitive salary and benefits package
Opportunities for professional development and growth
A collaborative and inclusive work environment
Flexible work arrangements
Potential for remote work following probationary period
Comments:
All Commission employees must be sensitive to the confidential nature of the Commission's functions and must comply with all confidentiality requirements.
This position is a permanent part-time benefited position for a minimum work hour per week of 18.75 hours .
Pay rate:
The starting salary range for this position is $35,000 to $41,000 depending on experience. This position is funded from the Commonwealth's annual operating budget and is subject to appropriation.
How to Apply:
Persons interested in being considered for this position should submit a cover letter and resume to David A. Wilson, Executive Director, at . Resumes submitted without a cover letter will not be considered.
Deadline date: Until position is filled. First consideration will be given to persons who apply within the first 14 days following this posting.
The State Ethics Commission is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, or other factors protected by law. RequiredPreferredJob Industries
Other
Entry Level Workday Analyst
Customer Support Analyst Job In Arlington, VA
Start Your Career in Healthcare Information Technology Today!
Getting your first job can be difficult when employers want experience, but to gain that experience, you need your first job. We bridge the gap between your education and professional career by helping you gain the experience, training, and certifications you need within the Healthcare Information Technology Industry.
Optimum Healthcare IT is looking for recent college graduates with an interest in moving into the Healthcare IT Industry. Our Optimum CareerPath training program will equip you with the tools needed for your success as an Entry-level Workday Analyst.
We are a Workday Partner, one of the leading cloud-based software solutions for human resources (HR), finance, payroll, and other business-related functions, to provide paid training on in-demand Workday applications.
Entry-level Workday Analyst Responsibilities:
· Workday Analysts work with various stakeholders to understand business processes, gather requirements, and ensure that the Workday system meets the organization's needs.
· Participate in data migration activities, ensuring accurate and timely transfer of data to the new system.
· Collaborate with testing efforts to validate the functionality and integrity of the ERP system.
· Provide first-level support to end-users, addressing inquiries, and troubleshooting issues related to the ERP system.
· Work on data cleansing, validation, and quality assurance to maintain accurate data within the ERP system.
· Assist in creating and maintaining data entry processes and standards.
· Learn and assist in configuring the ERP system based on business requirements.
· Support customization efforts to adapt the ERP system to the organization's specific needs.
· Maintain detailed documentation of system configurations, processes, and procedures.
· Work closely with various departments to understand business processes and identify opportunities for improvement within the ERP system.
· Participate in meetings with stakeholders to gather requirements and communicate system updates.
· Contribute to the development and modification of reports to meet evolving business needs.
Requirements:
Bachelor's Degree required
Proficiency in Microsoft Office Suite
Basic knowledge/know-how in manipulating data within Microsoft Excel using functions and/or macros
The ability to create and deliver slide presentations using Microsoft PowerPoint to deliver complex information.
Experience with data analysis and reporting tools a plus
Basic knowledge of HR, supply chain, and/or finance processes and concepts
Excellent communication skills (verbal and written); ability to translate between business processes and technology
Ability to exercise tact and good interpersonal skills
Team-oriented individual who demonstrates initiative and leadership skills
Superb analytical and time management skills required
Result-focused, ability to solve complex problems and resolve conflicts in a timely manner
Must be local to the Washington DC area
IAM PING Analyst
Customer Support Analyst Job In McLean, VA
Hi,
Job Title: Analyst
Duration: Long Term
Need Local to VA or MD
“Looking for a strong, driven, independent analyst for an API authentication project that has both java component and Ping product customizations.
Expertise in documentation of requirements (FRs/NFRs), solution and process flows.
Experience with tools like Jira/confluence/powerpoint etc.
Able to perform user acceptance testing
Basic data analysis background like able to use excel right, sql
Experience working on complex projects that involve multiple teams
Understanding of authentication and authorization/IAM concepts is a plus.”
Information Technology Help Desk Support
Customer Support Analyst Job In Glen Allen, VA
Akkodis is seeking a Help Desk Support role for a 6 Contract job with a client in Glen Allen, VA.
Rate Range: $18/hour to $20/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Job Description:
2+ years of remote help desk support experience.
Additional Job Details:
Client is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that Client associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.
Responsibilities:
• Provide application support through remote access tools to resolve internal end user issues
• Monitor and respond quickly and effectively to calls or chats received to the Client Service Desk
• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
• Remotely access and support end user machines to achieve first call resolution
• Utilize Service Now as the ticketing tool to track and escalate tickets for end users
• Assist with onboarding of new Agents by training and allow others to shadow
• Perform other tasks as needed by the Service Desk Managers
Basic Qualifications:
High School Diploma, GED, equivalent certification or military experience
At least 1 year of remote help desk support experience
Fluent in English
Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
Windows 10 Certificate or 1+ years of equivalent Windows OS support experience
Preferred Qualifications:
Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
ITIL Certification
2+ years of remote help desk support experience
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ************ or *********************************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
IT Infrastructure Technician
Customer Support Analyst Job In Dahlgren, VA
Zachary Piper Solutions is seeking a IT Infrastructure Technician to join a federal program located in Dahlgren, Virginia. The IT Infrastructure Technician will provide technical assistance and support on issues related to computer systems, software, and hardware.
Responsibilities of the IT Infrastructure Technician: Provide technical assistance and support on issues related to computer systems, software, and hardware Respond to user requests, troubleshoot problems, and guide users through step-by-step solutions Document incidents, manage service requests, and escalate complex issues to senior technicians when necessary Ensure efficient and effective resolutions of IT-related issues to maintain smooth business operations Qualifications of the IT Infrastructure Technician:3+ years of help desk experience, or related technical field experience Active TS/SCI clearance or TS clearance with ability to obtain the SCI and SAP eligibility Security + certification (or higher) for IAT II certification Ability to work onsite 5 days per week Excellent problem solving and communication skills Must be eligible to work in the United States and obtain and maintain an Active .
Government Secret ClearanceCompensation for the IT Infrastructure Technician:Salary Range: $70,000 - $80,000 *flexible based on experience*Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by law Key Words: help desk, helpdesk, support, clearance, ts/sci/ sec+, security+, support desk, technician, IT, infrastructure, onsite, on site, technology, computer, hardware, software, cybersecurity
Cybersecurity Analyst - Nights
Customer Support Analyst Job In Tysons Corner, VA
ManTech is seeking a Cybersecurity Analyst to join our team in Tysons, VA.
Monitor Air Gapped Security Fabrics through managed SECOPs Tools. Performing event analysis within SIEM, leveraging systems to develop response tickets within case management tooling. Troubleshoot and coordinate with TIER 2 Analysts for event escalation, and follow defined security playbooks for environments.
Responsibilities include but are not limited to:
Monitoring Operations Center IT an infrastructure for a 24x7 mission critical SECOPs function.
Drive enhanced Security Posture through detections & response compliance.
A customer first attitude is a must
Work Shift: Wed-Sun 0000-1000. Schedules are subject to change based on business needs.
Basic Qualifications:
3+ years of experience in Security Operations, Cyber Security, and/or Systems Administration.
Experience with SIEM, IDS, EDR, and Case Management Tools.
Experience with supporting operating systems, networking, scripting and automation, and Security Application troubleshooting.
An active 8140 Certification
High School Diploma or GED
Preferred Qualifications:
Bachelor's degree or equivalent practical experience.
Experience in working with SOC systems/networks.
Experience in supporting Security Detections Development
Experience with security alert tuning, in partnership with TIER 2 and TIER 3 (Engineering) Teams
Experience with creating scripts to automate common tasks.
Experience in developing Threat Reports, translating IOCs and alerts into narrative overviews.
Understanding of local and wide area networks (LAN/WAN) and mobile computing environments.
Understanding of STIG and hardening practices
Security Clearance Required:
Must have an active/current TS/SCI w/ Polygraph.
Physical Requirements:
Use hands to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Must be able to remain in a stationary position 50% of the time
Sr. Technical Support Engineer, United States Government, Cortex XSOAR
Customer Support Analyst Job In Reston, VA
To comply with U.S. federal government requirements, U.S. citizenship is required for this position.
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description
Your Career
We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSOAR support team, you will serve our customer base providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
Your Impact
Respond to user-reported issues in adherence to established Service Level Agreements
Triage customer reported issues and respond to them via ticketing system, phone or remote sessions
Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
Provide timely feedback into the development process on customer-reported product problems
Document actions to effectively communicate information internally and to customers
Facilitate root cause investigations and manage the implementation of corrective and preventative measures
Qualifications
Your Experience
BS/MS engineering, equivalent technical degree or equivalent military experience, or relevant experience required
Minimum 5+ years of relevant experience in network or security products
Able to troubleshoot and be a problem solver with analytical proficiency in Linux
Hands on scripting skills - Javascript OR Python OR Powershell
Intermediate knowledge of REST API or similar
Must have knowledge on Security Technologies - Firewalls, Endpoint prevention, SIEM, Vulnerability management tools
Excellent customer service skills
Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer in Cybersecurity
SOAR platform experience a plus - writing new and expanding new playbooks using automation and scripting tools
Nice to have
Excitement for working with automation tools
SOC experience
Additional Information
The Team
XSOAR is a Security Orchestration, Automation and Response family of products that were formerly developed by Demisto (acquired in 2019). XSOAR is a comprehensive Security Operations Platform that combines full case management, intelligent automation, and collaborative investigation. During 2020 we added a new module to the platform - Threat Intelligence Management, as we continue to lead the market of SOAR with innovation. Our teams focus on innovating the most advanced SOAR platform, on adding more integrations to 3rd party products, covering more use cases and more automations as well as expanding the threat intelligence capabilities of XSOAR . If you are highly motivated, competitive, and do not shy away from tough challenges, come join our mission and become part of some of the best minds in the world to shape the future of security operations. The role offers a fast-paced and interesting mix of technical challenges in an extremely fast-growing environment. You will receive the training necessary to become an expert within the technical support team!
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.