Customer Support Analyst Resume Examples 2023

Research Summary. We analyzed 660 customer support analyst resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Verizon Services and Blackbaud. Here are the key facts about customer support analyst resumes to help you get the job:

The average customer support analyst resume is 500 words long
The average customer support analyst resume is 1.1 pages long based on 450 words per page.
Customer service is the most common skill found on a customer support analyst resume. It appears on 18.3% of resumes.

After learning about how to write a professional customer support analyst resume, you can make sure your resume checks all the boxes with our resume builder.

Customer Support Analyst Resume Example


Karen Perry Customer Support Analyst Contact Information Newark, NJ (710) 555-6138 kperry@example.com Skills Complex Problems Internet Salesforce End User Troubleshoot Issue Resolution Software Support Technical Assistance Printers Windows Employment History Customer Support Analyst 2020 - Present IBM Newark, NJ Manage software and hardware inventory. Managed and tracked hardware inventory. Served as "hands on" backup to server team with access to data center for emergency support. Provide hardware support for HP 4000dn, 5Si, 8000N, 9000, and HP Color LaserJet network printers. Technical Support Professional 2019 - 2020 Pfizer Newark, NJ Coordinate physical reboots and cable changes for network devices such as routers, hubs and switches. Provided infrastructure services and IT project management for the Johnson & Johnson Consumer division. Created set-ups for new computers and printers, hardware needs involving office moves, and upgraded operating systems. Diagnosed, installed, configured, and repaired computer systems. Desktop Support Specialist 2011 - 2013 Pfizer Newark, NJ Performed Data transfers, SharePoint migrations and Bit Locker encryption. Originate and review Procedures Policies and Guidelines (PPG/SOPs) used for the Stability Area daily tasks execution. Develop investigations and product complaint responses within expected time and necessary technical information. Education Master's Degree Computer Engineering 2013 - 2014 New Jersey Institute of Technology Newark, NJ Bachelor's Degree Electrical Engineering 2003 - 2006 New Jersey Institute of Technology Newark, NJ


Alice Wilson Customer Support Analyst Contact Info College Park, MD (520) 555-6366 awilson@example.com Skills Pl/SqlTechnical KnowledgeRoutersTroubleshootData AnalysisUnixSoftware SupportNortelInternetTechnical Assistance Employment History Customer Support Analyst 2011 - Present Verizon College Park, MD Coordinated LAN/WAN connectivity installations and resolved technical issues for a 4-building complex resulting in a more reliable network infrastructure. Monitored, troubleshoot, and maintained server and network components for businesses in a 24x7 x365 Network Operating Center. Created and documented trouble tickets. Provide technical/customer support for any Verizon customer issue, troubleshoot Verizon equipment issues, and resolve any customer concerns. Administrative Technical Support 2010 - 2011 IBM College Park, MD Provided ongoing 24x7 support of hardware, software and network components for those systems. Analyzed and restore user workstation resolving minor hardware and software issues and repair printers. Network Support Technician 2003 - 2010 Lockheed Martin College Park, MD Conduct research for, design, develop, implement and maintain computer systems and solutions for a 6000+ user government enterprise. Configure, install and troubleshoot clientless VPN. Provided on-call support of troubleshooting network and computer system issues. Logged and tracked calls in the Remedy 7.1 Database and resolved customer problems, within contractual time. Education Bachelor's Degree Computer Information Systems 2000 - 2003 University of Maryland - College Park College Park, MD


Karen Perry Customer Support Analyst Newark, NJ (710) 555-6138 kperry@example.com Experience Customer Support Analyst2020 - Present IBM•Newark, NJ Manage software and hardware inventory. Managed and tracked hardware inventory. Served as "hands on" backup to server team with access to data center for emergency support. Provide hardware support for HP 4000dn, 5Si, 8000N, 9000, and HP Color LaserJet network printers. Technical Support Professional2019 - 2020 Pfizer•Newark, NJ Coordinate physical reboots and cable changes for network devices such as routers, hubs and switches. Provided infrastructure services and IT project management for the Johnson & Johnson Consumer division. Created set-ups for new computers and printers, hardware needs involving office moves, and upgraded operating systems. Diagnosed, installed, configured, and repaired computer systems. Desktop Support Specialist2011 - 2013 Pfizer•Newark, NJ Performed Data transfers, SharePoint migrations and Bit Locker encryption. Originate and review Procedures Policies and Guidelines (PPG/SOPs) used for the Stability Area daily tasks execution. Develop investigations and product complaint responses within expected time and necessary technical information. Skills Complex ProblemsInternetSalesforceEnd UserTroubleshootIssue ResolutionSoftware SupportTechnical AssistancePrintersWindows Education Master's Degree Computer Engineering2013 - 2014 New Jersey Institute of Technology•Newark, NJ Bachelor's Degree Electrical Engineering2003 - 2006 New Jersey Institute of Technology•Newark, NJ

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Customer Support Analyst Resume templates

Zippia allows you to choose from different easy-to-use Customer Support Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Support Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Customer Support Analyst Resume

1. Add Contact Information To Your Customer Support Analyst Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Support Analyst Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Business

23.8%

Information Technology

10.1%

Computer Information Systems

9.6%

Computer Science

9.6%

Customer Support Analyst Resume Relevant Education Example #1

Master's Degree In Computer Engineering 2014 - 2016

New Jersey Institute of Technology Newark, NJ

Customer Support Analyst Resume Relevant Education Example #2

Bachelor's Degree In Computer Science 2014 - 2016

California State University - San Bernardino San Bernardino, CA

3. Next, Create A Customer Support Analyst Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Support Analyst Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Java Skills
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
CRM Skills
CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Salesforce Skills
Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Top Skills for a Customer Support Analyst

Source: Zippia.com

Customer Service, 18.3%

Customer Support, 12.6%

Technical Support, 9.1%

UI, 4.8%

Other Skills, 55.2%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Support Analyst Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Customer Support Analyst

Bank of America

Facilitated commitment and pipeline management via consistent communication with clients.
Provided Unix operating system level performance and capacity monitoring of components critical to the Ecommerce domain.
Provided windows deployment and implementation support for new and existing employees nationwide.
Provided hardware and software support for 2000+ users at a banking facility.
Worked closely with market data and research vendors to ensure application availability, performance and functionality.

Work History Example # 2

Software Support Specialist

Lockheed Martin

Linked IIC to associated task(s) in authoring database.
Coordinated with USPS vendors to install and troubleshoot a hybrid Ethernet, 10baseT and Fiber Optic network.
Tested, configured and troubleshooted new and proprietary applications in Windows XP & 2000.
Deployed workstations using various images created in the test lab by ghosting and using Systems Management Server (SMS).
Opened and closed problem tickets, performed application and hardware problem-solving and troubleshooting.

Work History Example # 3

Technical Support Technician

Insight Global

Configured new PCs, and installed software.
Distributed and install hardware/software to accommodate customer specifications.
Provided first line support for fax machines.
Installed and configured: Cisco IP communicator, Cisco VPN and Trend Micro Antivirus.
Upgraded 200 desktop computers from Windows XP to Windows 7 Pro for the Presbyterian Hospital Philadelphia location.

Work History Example # 4

Computer Laboratory Assistant

Los Angeles Trade Technical College

Solved technical problems such as internet configuration setup, utility of certain software, and common computer breakdown for the students.
Helped to analyze and troubleshoot computers and correct any malfunctions related to computer hardware.
Administered technical telephone support to correct software and hardware equipment.
Performed maintenance on computer hardware and peripheral devices.
Provided assistance to students one on one with mathematics and science related problems.

5. Highlight Your Customer Support Analyst Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer support analyst resume:

Network 5 Certification
IT Information Library Foundations Certification (ITIL)
Certified Network Computer Technician (CNCT)
Certified Information Technology Professional (CITP)
HDI Support Center Manager (HDI)

6. Finally, Add a Customer Support Analyst Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Customer Support Analyst Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Installed, configured, maintained, and supported AIX, Linux, enterprise software, and applications

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Technical Support, be sure to list it in your resume’s skills section.

Installed, troubleshoot and supported network printers.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Created and maintained support process documentation which resulted in a 50% increase in SLA compliance.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

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