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Job outlook for customer support analysts in the United States
Customer support analyst job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer support analyst job growth rate is 10% from 2018-2028.
About 83,100 new jobs for customer support analysts are projected over the next decade.
Customer support analyst salaries have increased 9% for customer support analysts in the last 5 years.
There are over 20,565 customer support analysts currently employed in the United States.
There are 116,811 active customer support analyst job openings in the US.
The average customer support analyst salary is $65,147.
Are customer support analyst jobs in demand?
Customer support analyst job and salary trends over time
Customer support analyst jobs over time
Customer support analyst job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 20,565 | 0.01% |
| 2020 | 21,107 | 0.01% |
| 2019 | 21,062 | 0.01% |
| 2018 | 13,370 | 0.00% |
| 2017 | 13,012 | 0.00% |
Average customer support analyst salary over time
Customer support analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $65,147 | $31.32 | +3.4% |
| 2025 | $63,000 | $30.29 | +2.3% |
| 2024 | $61,574 | $29.60 | +1.5% |
| 2023 | $60,644 | $29.16 | +1.7% |
| 2022 | $59,654 | $28.68 | +1.6% |
Customer support analyst jobs by state
Most common states for customer support analysts
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 659 | 95% |
| 2 | New Hampshire | 1,342,795 | 343 | 26% |
| 3 | South Dakota | 869,666 | 179 | 21% |
| 4 | Alaska | 739,795 | 157 | 21% |
| 5 | Virginia | 8,470,020 | 1,594 | 19% |
| 6 | Utah | 3,101,833 | 602 | 19% |
| 7 | Washington | 7,405,743 | 1,358 | 18% |
| 8 | Maryland | 6,052,177 | 1,080 | 18% |
| 9 | Vermont | 623,657 | 112 | 18% |
| 10 | Massachusetts | 6,859,819 | 1,156 | 17% |
| 11 | North Dakota | 755,393 | 126 | 17% |
| 12 | Colorado | 5,607,154 | 907 | 16% |
| 13 | Arkansas | 3,004,279 | 484 | 16% |
| 14 | Delaware | 961,939 | 150 | 16% |
| 15 | California | 39,536,653 | 5,901 | 15% |
| 16 | Michigan | 9,962,311 | 1,543 | 15% |
| 17 | Arizona | 7,016,270 | 1,032 | 15% |
| 18 | New Mexico | 2,088,070 | 322 | 15% |
| 19 | Rhode Island | 1,059,639 | 157 | 15% |
| 20 | Montana | 1,050,493 | 153 | 15% |
Most common cities for customer support analysts
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Lawrenceville | 3 | 10% | $50,501 |
| 2 | Horsham | 2 | 8% | $81,958 |
| 3 | Tallahassee | 3 | 2% | $49,543 |
| 4 | Columbia | 2 | 2% | $71,314 |
| 5 | Alpharetta | 1 | 2% | $50,436 |
| 6 | Atlanta | 6 | 1% | $50,374 |
| 7 | Tampa | 3 | 1% | $50,686 |
| 8 | Arlington | 2 | 1% | $63,613 |
| 9 | Columbia | 2 | 1% | $50,815 |
| 10 | Little Rock | 2 | 1% | $61,416 |
| 11 | Allentown | 1 | 1% | $82,030 |
| 12 | Chicago | 3 | 0% | $57,361 |
| 13 | Washington | 3 | 0% | $71,235 |
| 14 | Boston | 2 | 0% | $78,810 |
| 15 | Charlotte | 2 | 0% | $50,503 |
| 16 | Denver | 2 | 0% | $45,662 |
| 17 | New York | 2 | 0% | $74,055 |
| 18 | Phoenix | 2 | 0% | $64,513 |
| 19 | San Jose | 2 | 0% | $86,018 |
Customer Support Analyst job outlook: Expert opinions
Our panel of customer support analyst experts
Texas A&M University San Antonio
SUNY Oswego
Lawrence Technological University
University of Nebraska at Omaha
Grand Valley State University
Tiffin University
California State University - Long Beach
Dominican University
New York Institute of Technology
Robert Vinaja Ph.D.
Assistant Professor of Computer Information SystemsTexas A&M University San Antonio
Computer Information Systems Department
What soft skills should all Customer Support Analysts possess?
Robert Vinaja Ph.D.: -Ability to work as part of a team.
-Attention to detail.
-Problem-solving and analytical skills.
What general advice would you give to a Customer Support Analyst?
Mario Bkassiny Ph.D.: Young graduates should continuously seek every learning opportunity to enhance their professional skills. With the fast growth of engineering technology, it is important for engineers to remain up to date with the most recent innovations in their fields. The learning process does not stop at graduation, but instead, it extends beyond college to the workplace where engineers can gain expert knowledge in their fields.
What technical skills for a Customer Support Analyst stand out to employers?
Oriehi Destiny Anyaiwe: Attitude. Anyone can memorize a programming language and have a perfect syntax, but if you cannot find your way out of a paper bag you do the company no good. In today's marketplace, problems/business are tackled with a collaborative view. Employers will like to hire employees that have the skill set and potential to explain problems/solutions to non experts as well as working amicably with them.
Deepak Khazanchi Ph.D.
Associate Dean for Academic Affairs, Community Engagement & Internationalization Officer, Professor of Information Systems & Quantitative Analysis, Director, Executive Master’s of Science in Information Technology (EMIT) Program, Executive Director, Center for Management of IT (CMIT), Fulbright Grantee (Specialist 2014; Core 2020-21)University of Nebraska at Omaha
College of Information Science & Technology
What's a good job out of college for Customer Support Analysts?
Deepak Khazanchi Ph.D.: I think the "best" and "interesting" jobs in my view will be those that leverage emerging technical skills such as AI/ML, data analytics, cybersecurity and medical informatics, with the nontechnical capabilities mentioned above.
What technical skills for a Customer Support Analyst stand out to employers?
Chirag Parikh Ph.D.: If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
What type of skills will young Customer Support Analysts need?
George Miller: Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.
What are the biggest trends we'll see in the Customer Support Analyst job market given the pandemic?
Dr. Lesley Farmer: Many employees have trouble pivoting to online work so in the short term, tech support and instructional design jobs are in high demand. Data privacy and security are also hot topics and need ed tech expertise. Tech maintenance, including cloud services and networks, continue to be needed, rather like car maintenance. Thinking forward, software development is another area of need, particularly with more online-based education. If grads have data analytics expertise, they can find jobs on data management and learning analytics.
Disabilities continue to be an issue, particularly in terms of equity, so jobs dealing with assistive technology and other ed tech supports are possible. Finally, grads should broaden their concept of educational settings; informal education is more important than ever: in business/HR, libraries and museums, recreational and youth-serving clubs, mass media, government and non-profit agencies. All of these entities are involved in training, outreach, PR, and public awareness/education. Be creative and persistent.
What general advice would you give to a Customer Support Analyst?
Dr. Lesley Farmer: Get to know the site before interviewing, and remember that even interviews are an opportunity to practice communication skills-and to see if there's a good match between you and the site. Once hired, learn about the organizational culture and develop trustful relationships. Make one memorable contribution the first month, but focus on becoming an expert before changing others. In addition, join a local and national professional association to keep current and network.
What Customer Support Analyst skills would you recommend for someone trying to advance their career?
Dr. Lesley Farmer: Internships are probably the best option, even if unpaid. Some institutions provide career placement services, and grads could contact their instructors about possible options. Companies, professional associations, and non-profits also advertise internships.
What are the biggest trends we'll see in the Customer Support Analyst job market given the pandemic?
Kate Marek Ph.D.: Probably an acceleration of existing trends - remote working, skill-set based job openings (rather than degree-specific), along with an ongoing need for necessary skills such as writing, problem-solving, collaboration, and project management.
What Customer Support Analyst skills would you recommend for someone trying to advance their career?
Kate Marek Ph.D.: If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.
What general advice would you give to a Customer Support Analyst?
Kate Marek Ph.D.: Choose an organization in tune with one's values. Look for a job in growth areas, such as data asset management, data analysis, etc.
What technology do you think will become more important and prevalent for Customer Support Analysts in the next 3-5 years?
Babak Beheshti Ph.D.: -The enormous growth of IoT and wearables. The number of connected devices is expected to be more than 26 billion in 2020. That includes things like household appliances, controllable lighting, and much more. This trend is likely to continue as it is expected to see the industry grow to 661 billion dollars by 2021.
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.