"customer service," "customer support," and "technical support" aren't the only skills we found customer support analysts list on their resumes. In fact, there's a whole list of customer support analyst responsibilities that we found, including:
See the full list of customer support analyst skills.
Before becoming a customer support analyst, 62.0% earned their bachelor's degree. When it comes down to graduating with a master's degree, 5.7% customer support analysts went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most customer support analysts have a college degree. But about one out of every seven customer support analysts didn't attend college at all.
Those customer support analysts who do attend college, typically earn either business degrees or information technology degrees. Less commonly earned degrees for customer support analysts include computer information systems degrees or computer science degrees.
When you're ready to become a customer support analyst, you might wonder which companies hire customer support analysts. According to our research through customer support analyst resumes, customer support analysts are mostly hired by L3Harris, Livingston International, and Workday. Now is a good time to apply as L3Harris has 47 customer support analysts job openings, and there are 18 at Livingston International and 12 at Workday.
But if you're interested in companies where you might earn a high salary, customer support analysts tend to earn the biggest salaries at SAP, Apple, and Citi. Take SAP for example. The median customer support analyst salary is $126,610. At Apple, customer support analysts earn an average of $122,743, while the average at Citi is $115,379. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on customer support analyst salaries across the United States.
Some other companies you might be interested in as a customer support analyst include Blackbaud, Verizon Communications, and JPMorgan Chase & Co. These three companies were found to hire the most customer support analysts from the top 100 U.S. educational institutions.
The industries that customer support analysts fulfill the most roles in are the technology and manufacturing industries. But the highest customer support analyst annual salary is in the technology industry, averaging $79,807. In the telecommunication industry they make $65,055 and average about $62,904 in the health care industry. In conclusion, customer support analysts who work in the technology industry earn a 42.2% higher salary than customer support analysts in the retail industry.