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Become A Customer Support Associate

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Working As A Customer Support Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $35,000

    Average Salary

What Does A Customer Support Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Support Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Support Associate Jobs

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Customer Support Associate Career Paths

Customer Support Associate
Customer Support Specialist Technical Support Specialist Field Service Technician
Service Manager
6 Yearsyrs
Customer Support Specialist Technical Support Specialist Consultant
General Manager
6 Yearsyrs
Customer Support Specialist Technical Support Specialist Team Leader
Account Manager
5 Yearsyrs
Office Administrator Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Office Administrator Executive Assistant Assistant Manager
District Manager
7 Yearsyrs
Office Administrator Executive Assistant Manager
Property Manager
6 Yearsyrs
Human Resources Coordinator Human Resources Generalist
Human Resources Manager
7 Yearsyrs
Human Resources Coordinator Human Resources Generalist Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Human Resources Coordinator Recruiter Account Executive
Senior Account Manager
7 Yearsyrs
Human Resources Assistant Human Resources Generalist Office Manager
Business Office Manager
7 Yearsyrs
Human Resources Assistant Recruiter Account Executive
Sales Account Manager
6 Yearsyrs
Human Resources Assistant Benefit Specialist Office Manager
Administrative Manager
6 Yearsyrs
Recruiting Coordinator Recruiter Consultant
Finance Manager
7 Yearsyrs
Recruiting Coordinator Technical Recruiter Account Manager
Client Services Manager
7 Yearsyrs
Recruiting Coordinator Technical Recruiter Account Executive
Relationship Manager
6 Yearsyrs
Specialist Team Leader Owner
Co-Owner
6 Yearsyrs
Specialist Team Leader Assistant Manager
Center Manager
6 Yearsyrs
Specialist Consultant Manager
Business Owner
6 Yearsyrs
Customer Support Representative Technical Support Technician Shift Supervisor
Facilities Manager
7 Yearsyrs
Customer Support Representative Support Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
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Do you work as a Customer Support Associate?

Help others decide if this is a good career for them

Average Length of Employment
Customer Liaison 3.0 years
Customer Advisor 1.9 years
Customer Associate 1.9 years
Customer Assistant 1.8 years
Top Careers Before Customer Support Associate
Cashier 11.0%
Internship 6.1%
Server 2.7%
Volunteer 2.7%
Manager 2.2%
Collector 1.9%
Teller 1.8%
Associate 1.8%
Assistant 1.8%
Top Careers After Customer Support Associate
Cashier 7.0%
Internship 3.1%
Associate 3.1%
Recruiter 2.9%
Specialist 2.9%

Do you work as a Customer Support Associate?

Average Yearly Salary
$35,000
View Detailed Salary Report
$21,000
Min 10%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$58,000
Max 90%
Best Paying Company
Cengage
Highest Paying City
Braintree Town, MA
Highest Paying State
Alaska
Avg Experience Level
2.0 years
How much does a Customer Support Associate make at top companies?
The national average salary for a Customer Support Associate in the United States is $35,267 per year or $17 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $58,000.

How Would You Rate The Salary Of a Customer Support Associate?

Have you worked as a Customer Support Associate? Help other job seekers by rating your experience as a Customer Support Associate.

Top Skills for A Customer Support Associate

  1. Customer Service
  2. Weekly Payroll
  3. Peoplesoft
You can check out examples of real life uses of top skills on resumes here:
  • Assisted Furniture & Bedding customer service representatives to answer any questions regarding customer situations, policy and/or procedure.
  • Processed weekly payroll for contractors and communicated with corporate partners to ensure their accuracy.
  • Identified discrepancies and formulated solutions in a fast paced environment using PeopleSoft and SharePoint.
  • Receive incoming inquires from internal and external customers regarding financial transactions, information technology, or human resources opportunities.
  • Used my professional customer service skills and problem-solving ability while handling difficult phone calls with customers and contractors.

Customer Support Associate Demographics

Gender

Female

61.1%

Male

29.4%

Unknown

9.5%
Ethnicity

White

58.7%

Hispanic or Latino

17.7%

Black or African American

11.6%

Asian

7.7%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

55.4%

French

12.3%

Arabic

6.2%

Russian

4.6%

Italian

3.1%

Portuguese

1.5%

Nepali

1.5%

Filipino

1.5%

Vietnamese

1.5%

German

1.5%

Japanese

1.5%

Mandarin

1.5%

Carrier

1.5%

Tagalog

1.5%

Dutch

1.5%

Thai

1.5%

Chinese

1.5%
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Customer Support Associate Education

Schools

University of Phoenix

18.8%

Florida State College at Jacksonville

6.5%

Arizona State University

5.8%

Ashford University

5.2%

University of Maryland - University College

5.2%

Virginia Commonwealth University

5.2%

Tennessee State University

4.5%

Valencia College

4.5%

Strayer University

4.5%

Towson University

4.5%

San Francisco State University

3.9%

Southern New Hampshire University

3.9%

Western Governors University

3.9%

Grand Canyon University

3.9%

Academy of Art University

3.2%

University of North Carolina at Greensboro

3.2%

Bellevue College

3.2%

Ohio State University

3.2%

Pennsylvania State University

3.2%

Northern Illinois University

3.2%
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Majors

Business

31.1%

Communication

7.1%

Psychology

6.3%

Human Resources Management

6.3%

Criminal Justice

4.0%

Information Technology

4.0%

Health Care Administration

3.7%

Marketing

3.7%

Computer Information Systems

3.6%

Management

3.4%

Accounting

3.2%

Medical Assisting Services

3.0%

General Studies

2.9%

Computer Science

2.7%

Nursing

2.7%

English

2.7%

Education

2.5%

Liberal Arts

2.5%

Sociology

2.5%

Elementary Education

2.1%
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Degrees

Bachelors

46.0%

Other

22.1%

Associate

14.3%

Masters

10.3%

Certificate

4.7%

Diploma

2.1%

License

0.4%

Doctorate

0.2%
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Top Customer Support Associate Employers

Jobs From Top Customer Support Associate Employers

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