A customer support associate is also known as or referred to as a customer service representative. Customer support associates assist customers with inquiries that are concerning a company's services and products. As a customer support associate, you must have enough and adequate product and company knowledge. This knowledge helps you to provide proficient service.
To do this, it is expedient that you attend training sessions as this helps you to grow knowledge of products and to develop better customer service skills. It is also a part of your duty to identify customer needs. As a customer service associate, you must maintain the confidentiality of the information and forward escalating inquiries to relevant departments and individuals. More importantly, you need to provide outstanding customer service and update customer information as required. Do note, though, that you could be required to perform other duties as the need arises.
To be a customer support associate, you necessarily do not need a college degree. But to be a better candidate for the role, you should have at least a bachelor's degree. Customer support associates in the United States earn an average salary of $36,161 per year.
There is more than meets the eye when it comes to being a Customer Support Associate. For example, did you know that they make an average of $18.11 an hour? That's $37,662 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many Customer Support Associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
If you're interested in becoming a Customer Support Associate, one of the first things to consider is how much education you need. We've determined that 56.9% of Customer Support Associates have a bachelor's degree. In terms of higher education levels, we found that 4.9% of Customer Support Associates have master's degrees. Even though most Customer Support Associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Support Associate. When we researched the most common majors for a Customer Support Associate, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Support Associate resumes include High School Diploma degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Customer Support Associate. In fact, many Customer Support Associate jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Support Associates also have previous career experience in roles such as Administrative Assistant or Sales Associate.