Become A Customer Support Associate

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Working As A Customer Support Associate

Getting Information
Interacting With Computers
Communicating with Persons Outside Organization
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships

Deal with People
Mostly Sitting
Repetitive
$31,720
Average Salary

What Does A Customer Support Associate Do At Aerotek

* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account

What Does A Customer Support Associate Do At Atmos Energy

* MAY BE PERFORMED IN THIS POSITION.
* Responds to current and/or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements.
* This contact is primarily by phone, but may also include other forms of communication. (20%)
* Receives and processes transactions and requests based on designated level of authority.
* Forwards other issues to appropriate level of responsibility. (20%)
* Analyzes, evaluates and addresses customer issues utilizing current company policy. (20%)
* Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System.
* Communicates correct information to customers in a timely manner. (20%)
* Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
* Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10

What Does A Customer Support Associate Do At Ralph Lauren

* Working nights which consists of 8pm starts through to 2:30am finishes, with 5am finishes in November & December.
* Handling deliveries and replenishing the shop floor, amongst other tasks Demonstrate RL Brand philosophy & values.
* Work with pace & energy in all you do Contribute to stores success with effective communication & teamwork Very well organised with a structured approachTo be able to work 8pm to 2:30am, with 5am finishes in November and December.
* Must be able to travel to and from work at these times
* Ralph Lauren is an equal opportunity employer.
* We offer dynamic career opportunities with growth potential and a generous company

What Does A Customer Support Associate Do At at Home

* Provides customers a positive shopping experience with a smile and a can-do attitude.
* Performs cashier duties accurately while processing all transactions per policy.
* Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.
* Performs store conditioning tasks and housekeeping (inside and out) tasks as assigned.
* Operates all equipment in a safe manner per directed procedures.
* Ensures a safe working and shopping environment while minimizing shrink and damages.
* Executes company directives, policies and procedures timely, accurately, and thoroughly.
* CompetenciesContributes to a customer focused environment while demonstrating excellent service.
* Communicates clearly with customers, team and leadership.
* Reliable, trustworthy, and dedicated to growing with a great company.
* Ability to work effectively independently and within a team to perform all tasks as assigned.
* Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.
* Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business

What Does A Customer Support Associate Do At Ingredion Incorporated

* Customer Support — Process customer orders for ingredient products, address questions, resolve issues, and respond to inquiries; and participate in the after-hours program for the department
* Data management — Ensure the accuracy of order data and adhere to the order processing flow (system and processes).
* Perform mathematical calculations regarding order processing, delivery times, and freight as necessary
* Record Keeping — Maintain up to date files according to the standard operating procedure.
* Ensure copies of orders and return orders are given to appropriate stakeholders
* Customer Issue Resolution — Ensure all customer complaints are tracked according to department and company procedures
* Learning – Develop and maintain an understanding of Ingredion’s products in your area of responsibility in order to provide valuable information to the customer
* Problem Solving — Seek to proactively identify issues, consider alternative solutions, and take corrective action to resolve problems.
* Provide support/service to the customer as well as communicating status to all parties involved
* Technology — Utilize company databases to ensure procedures are followed, provide accurate information to the customer, and update documents as necessary
* Time Management — Prioritize and execute multiple tasks accurately and in a timely manner
* The Customer Suport Associate positio

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How To Become A Customer Support Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Top Skills for A Customer Support Associate

Top Customer Support Associate Skills

Weekly Payroll
Customer Service Support
Human Resources

You can check out examples of real life uses of top skills on resumes here:

Processed weekly payroll for contractors and communicated with corporate partners to ensure their accuracy.
Provide excellent customer service support and a resolution to problems regarding customers product or services.
Managed and provided Human Resources services, including payroll, compensation, and benefits.
Managed payroll starts and finishes unemployment, workers compensation, and direct placements in PeopleSoft.
Administered the data entry of contract employee new hire information, client invoicing, and payroll and tax data.

Experian

Macy's

At Home The Home Decor Superstore

What Kind Of Companies Hire a Customer Support Associate

Aerotek
Convergys
TEKsystems
Atmos Energy
Gilt.com
At Home LTD
Computer Sciences Corporation
Experian
Macy's
At Home The Home Decor Superstore

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