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Become A Customer Support Associate

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Working As A Customer Support Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Support Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Support Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Support Associate?

Customer Support Associate Jobs

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Customer Support Associate Career Paths

Customer Support Associate
Human Resources Assistant Human Resources Coordinator Specialist
Account Manager
5 Yearsyrs
Customer Support Specialist Project Manager General Manager
Area Manager
7 Yearsyrs
Associate Supervisor Assistant Manager
Assistant General Manager
5 Yearsyrs
Recruiting Coordinator Recruiter Operations Manager
Branch Manager
6 Yearsyrs
Office Administrator Accounts Payable Clerk Billing Specialist
Business Office Manager
8 Yearsyrs
Associate Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Customer Support Supervisor Customer Support Manager Account Manager
District Manager
7 Yearsyrs
Human Resources Assistant Accounts Payable Clerk Accountant
Finance Manager
7 Yearsyrs
Human Resources Coordinator Project Manager Program Manager
General Manager
7 Yearsyrs
Human Resources Coordinator Human Resources Generalist
Human Resources Manager
7 Yearsyrs
Technical Support Specialist Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Customer Support Representative Technical Support Specialist Systems Analyst
Office Manager
5 Yearsyrs
Human Resources Generalist Human Resources Manager Program Manager
Operations Director
9 Yearsyrs
Human Resources Generalist Recruiter
Operations Manager
7 Yearsyrs
Recruiting Coordinator Human Resources Manager Project Manager
Product Manager
7 Yearsyrs
Customer Support Specialist Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Customer Support Supervisor Operations Manager General Manager
Regional Manager
8 Yearsyrs
Technical Support Specialist Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Customer Support Representative Technical Support Representative Field Service Technician
Service Manager
7 Yearsyrs
Office Administrator Project Coordinator Operations Manager
Site Manager
7 Yearsyrs
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Do you work as a Customer Support Associate?

Help others decide if this is a good career for them

Average Length of Employment
Customer Agent 2.0 years
Customer Associate 1.8 years
Top Employers Before
Cashier 7.2%
Internship 6.3%
Teller 5.0%
Volunteer 3.0%
Server 2.8%
Manager 2.5%
Assistant 2.0%
Top Employers After
Cashier 5.1%
Associate 3.8%
Owner 3.4%
Specialist 3.4%

Do you work as a Customer Support Associate?

Customer Support Associate Demographics

Gender

Female

66.6%

Male

30.7%

Unknown

2.7%
Ethnicity

White

59.3%

Hispanic or Latino

17.2%

Black or African American

11.8%

Asian

7.3%

Unknown

4.4%
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Languages Spoken

Spanish

54.5%

French

12.1%

Arabic

9.1%

Nepali

3.0%

Chinese

3.0%

Vietnamese

3.0%

German

3.0%

Mandarin

3.0%

Carrier

3.0%

Russian

3.0%

Italian

3.0%
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Customer Support Associate Education

Schools

University of Phoenix

18.5%

Ashford University

7.6%

Western Governors University

6.5%

Strayer University

6.5%

Virginia Commonwealth University

5.4%

University of Texas at Arlington

4.3%

Arizona State University

4.3%

Texas State University

4.3%

Fordham University

4.3%

University of Houston

4.3%

Towson University

4.3%

Academy of Art University

3.3%

New York University

3.3%

Wayne State University

3.3%

Tennessee State University

3.3%

University of Wisconsin - Stevens Point

3.3%

San Francisco State University

3.3%

Alcorn State University

3.3%

University of Maryland - University College

3.3%

Florida State College at Jacksonville

3.3%
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Majors

Business

31.1%

Communication

8.2%

Psychology

7.4%

Human Resources Management

6.0%

Health Care Administration

4.6%

English

4.1%

Computer Science

3.8%

Information Technology

3.8%

Criminal Justice

3.3%

Marketing

3.3%

Management

3.0%

Nursing

2.7%

Education

2.7%

Medical Assisting Services

2.7%

Computer Information Systems

2.7%

Sociology

2.5%

Accounting

2.5%

Finance

1.9%

Computer Networking

1.9%

Human Services

1.9%
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Degrees

Bachelors

46.9%

Other

22.6%

Associate

11.7%

Masters

11.4%

Certificate

4.8%

Diploma

2.0%

Doctorate

0.3%

License

0.2%
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Top Skills for A Customer Support Associate

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  1. Payroll
  2. Customer Service
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Ensured that our internal and external customers receive superior customer service and managed all payroll and operations support.
  • Interfaced with team personnel management and customers in reference to customer service concerns.
  • Answer customer phone calls and assist with account related questions, starting and stopping service and helping.
  • Processed financial and non-financial transactions in compliance with company and contractual standards and analyzed various accounting reports.
  • Managed and provided Human Resources services, including payroll, compensation, and benefits.

How Would You Rate Working As a Customer Support Associate?

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Top Customer Support Associate Employers

Jobs From Top Customer Support Associate Employers

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