Customer Support Associate Overview

There are certain skills that many customer support associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a customer support associate, we found that a lot of resumes listed 31.0% of customer support associates included positive shopping, while 31.0% of resumes included company directives, and 5.2% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support associate job title. But what industry to start with? Most customer support associates actually find jobs in the retail and technology industries.

If you're interested in becoming a customer support associate, one of the first things to consider is how much education you need. We've determined that 45.5% of customer support associates have a bachelor's degree. In terms of higher education levels, we found that 9.2% of customer support associates have master's degrees. Even though most customer support associates have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer support associate. When we researched the most common majors for a customer support associate, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer support associate resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer support associate. In fact, many customer support associate jobs require experience in a role such as customer service representative. Meanwhile, many customer support associates also have previous career experience in roles such as sales associate or administrative assistant.