A customer support associate is also known as or referred to as a customer service representative. Customer support associates assist customers with inquiries that are concerning a company's services and products. As a customer support associate, you must have enough and adequate product and company knowledge. This knowledge helps you to provide proficient service.
To do this, it is expedient that you attend training sessions as this helps you to grow knowledge of products and to develop better customer service skills. It is also a part of your duty to identify customer needs. As a customer service associate, you must maintain the confidentiality of the information and forward escalating inquiries to relevant departments and individuals. More importantly, you need to provide outstanding customer service and update customer information as required. Do note, though, that you could be required to perform other duties as the need arises.
To be a customer support associate, you necessarily do not need a college degree. But to be a better candidate for the role, you should have at least a bachelor's degree. Customer support associates in the United States earn an average salary of $36,161 per year.
How to Become a Customer Support Associate
What is a Customer Support Associate
There is more than meets the eye when it comes to being a Customer Support Associate. For example, did you know that they make an average of $18.11 an hour? That's $37,662 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Customer Support Associate Do
There are certain skills that many Customer Support Associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.
How To Become a Customer Support Associate
If you're interested in becoming a Customer Support Associate, one of the first things to consider is how much education you need. We've determined that 56.9% of Customer Support Associates have a bachelor's degree. In terms of higher education levels, we found that 4.9% of Customer Support Associates have master's degrees. Even though most Customer Support Associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Support Associate. When we researched the most common majors for a Customer Support Associate, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Support Associate resumes include High School Diploma degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Customer Support Associate. In fact, many Customer Support Associate jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Support Associates also have previous career experience in roles such as Administrative Assistant or Sales Associate.
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Customer Support Associate Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Customer Support Associate can determine their career goals through the career progression. For example, they could start out with a role such as Customer Support Specialist, progress to a title such as Technical Support Specialist and then eventually end up with the title Service Manager.
Customer Support Associate Jobs You Might Like
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Customer Support Associate
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Choose From 10+ Customizable Customer Support Associate Resume templates
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Find the best Customer Support Associate job for you
Customer Support Associate Jobs You Might Like
- High Paying Customer Support Associate Jobs - $50K and Up
- Work From Home Customer Support Associate Jobs
- Entry Level Customer Support Associate Jobs
- Part Time Customer Support Associate Jobs
- Actively Hiring
- No Degree Customer Support Associate Jobs
Find the best Customer Support Associate job for you
Customer Support Associate Jobs You Might Like
- High Paying Customer Support Associate Jobs - $50K and Up
- Work From Home Customer Support Associate Jobs
- Entry Level Customer Support Associate Jobs
- Part Time Customer Support Associate Jobs
- Actively Hiring
- No Degree Customer Support Associate Jobs
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Top Skills For a Customer Support Associate
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 27.2% of Customer Support Associates listed Company Directives on their resume, but soft skills such as Communication skills and Computer skills are important as well.
Best States For a Customer Support Associate
Some places are better than others when it comes to starting a career as a Customer Support Associate. The best states for people in this position are Washington, Oregon, New Jersey, and New York. Customer Support Associates make the most in Washington with an average salary of $76,834. Whereas in Oregon and New Jersey, they would average $74,332 and $74,075, respectively. While Customer Support Associates would only make an average of $72,747 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Washington
$76,834
Avg. Salary
2. New Jersey
$74,075
Avg. Salary
3. New York
$72,747
Avg. Salary
How Do Customer Support Associate Rate Their Jobs?
Top Customer Support Associate Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Support Associates and discovered their number of Customer Support Associate opportunities and average salary. Through our research, we concluded that Aerotek was the best, especially with an average salary of $34,551. TEKsystems follows up with an average salary of $47,253, and then comes Blackbaud with an average of $39,967. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Support Associate. The employers include CVS Health, Aetna, and DXC Technology