Customer support associate demographics and statistics in the US
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Customer support associate demographics by:
Customer support associate gender statistics
65.9% of customer support associates are women and 34.1% of customer support associates are men.
- Female, 65.9%
- Male, 34.1%
Customer support associate gender ratio
| Gender | Percentages |
|---|---|
| Female | 65.9% |
| Male | 34.1% |
Customer support associate gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$37,254
Female income
$35,616
Customer support associate gender ratio over time
This data breaks down the percentage of men and women in customer support associate positions over time. Currently, 65.9% of customer support associates are female.
Customer support associate gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 32.34% | 67.66% |
| 2011 | 32.19% | 67.81% |
| 2012 | 33.72% | 66.28% |
| 2013 | 34.18% | 65.82% |
| 2014 | 34.70% | 65.30% |
| 2015 | 34.58% | 65.42% |
| 2016 | 35.15% | 64.85% |
| 2017 | 35.60% | 64.40% |
| 2018 | 34.26% | 65.74% |
| 2019 | 33.81% | 66.19% |
| 2020 | 34.47% | 65.53% |
| 2021 | 34.08% | 65.92% |
Customer support associate related jobs gender ratio
We compared customer support associates with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Support Associate | 34% | 66% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer support associate demographics by race
The most common ethnicity among customer support associates is White, which makes up 52.7% of all customer support associates. Comparatively, 21.1% of customer support associates are Hispanic or Latino and 12.4% of customer support associates are Black or African American.
- White, 52.7%
- Hispanic or Latino, 21.1%
- Black or African American, 12.4%
- Asian, 7.4%
- Unknown, 5.7%
- American Indian and Alaska Native, 0.7%
Customer support associate race
| Customer support associate race | Percentages |
|---|---|
| White | 52.7% |
| Hispanic or Latino | 21.1% |
| Black or African American | 12.4% |
| Asian | 7.4% |
| Unknown | 5.7% |
| American Indian and Alaska Native | 0.7% |
Customer support associate race and ethnicity over time
See how customer support associate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer support associate race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 60.10% | 12.69% | 6.67% | 17.14% |
| 2011 | 59.82% | 12.98% | 6.81% | 17.02% |
| 2012 | 59.02% | 12.86% | 6.62% | 17.87% |
| 2013 | 59.37% | 12.69% | 6.78% | 17.54% |
| 2014 | 58.75% | 12.63% | 7.09% | 17.73% |
| 2015 | 58.13% | 12.38% | 6.88% | 18.84% |
| 2016 | 57.25% | 12.87% | 7.12% | 18.74% |
| 2017 | 58.16% | 12.29% | 7.09% | 18.57% |
| 2018 | 57.98% | 11.86% | 7.26% | 18.95% |
| 2019 | 57.58% | 12.06% | 7.06% | 19.46% |
| 2020 | 55.01% | 11.46% | 7.21% | 20.07% |
| 2021 | 52.70% | 12.43% | 7.38% | 21.10% |
Customer support associate wage gap by race
According to our data, asian customer support associates have the highest average salary compared to other ethnicities. Black or african american customer support associates have the lowest average salary at $36,758.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,824 |
| White | $37,339 |
| Black or African American | $36,758 |
| Asian | $38,166 |
| Hispanic or Latino | $37,203 |
Average customer support associate age
See how the average age of customer support associates varies based on ethnicity and gender.
Male
Female
Customer support associate age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer support associate age breakdown
The average age of customer support associates is 40+ years years old, representing 49% of the customer support associate population.
Customer support associate age breakdown
| Customer Support Associate Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer support associate educational attainment
- Bachelor's, 57%
- Associate, 20%
- High School Diploma, 13%
- Master's, 5%
- Other Degrees, 5%
Customer support associates by degree level
| Customer support associate degree | Percentages |
|---|---|
| Bachelor's | 57% |
| Associate | 20% |
| High School Diploma | 13% |
| Master's | 5% |
| Other Degrees | 5% |
Customer support associate jobs you might like
Customer support associate wage gap by degree level
According to the data, customer support associates with a Master's degree earn more than those without, at $42,511 annually. With a Bachelor's degree, customer support associates earn a median annual income of $40,428 compared to $35,980 for customer support associates with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,511 |
| High School Diploma or Less | $34,458 |
| Bachelor's Degree | $40,428 |
| Some College/ Associate Degree | $35,980 |
Customer support associate employment statistics
Most customer support associates work for a private in the technology industry.
Company size where customer support associates work
Below, you can see the size of companies where customer support associates work.
Customer support associate jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 22% |
| > 10,000 employees | 41% |
Customer support associate jobs by company type
Employees with the customer support associate job title have their preferences when it comes to working for a company. For instance, most customer support associates prefer to work at private companies over public companies.
Customer support associate jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 45% |
| Private | 50% |
| Government | 1% |
Customer support associate jobs by industry
The most common industries for customer support associates are technology, professional and retail.
Customer support associate industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Technology | 12% |
| Professional | 11% |
| Retail | 11% |
| Finance | 7% |
| Health Care | 6% |
| Manufacturing | 5% |
| Start-up | 4% |
| Media | 3% |
| Telecommunication | 3% |
| Education | 3% |
| Internet | 2% |
| Hospitality | 2% |
| Transportation | 2% |
| Utilities | 2% |
| Non Profits | 2% |
| Insurance | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Automotive | 1% |
| Energy | 1% |
| Real Estate | 1% |
Customer support associate turnover and employment statistics
Customer support associate unemployment rate over time
The unemployment rate for customer support associates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer support associate unemployment rate by year
| Year | Customer support associate unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer support associate tenure
The average customer support associate stays at their job for 1-2 years, based on the 1,670 customer support associates resumes in Zippia's database.
Customer support associate tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 30% |
| 1-2 years | 33% |
| 3-4 years | 13% |
| 5-7 years | 15% |
| 8-10 years | 4% |
| 11+ years | 4% |
Customer support associate LGBT ratio compared to similar jobs
Review the percent of customer support associates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Money Order Clerk | 5.53% | 82,034 |
| Eligibility Specialist | 6.73% | 19,944 |
| Customer Support Associate | 7.19% | - |
| Legal File Clerk | 8.60% | 71,132 |
| Credit Checker | 8.99% | 11,860 |
| Mobile Library Assistant | 11.16% | 5,020 |
| Employee's Representative | 15.31% | 8,652 |
Similar customer support associate jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Money Order Clerk | 5.53% | 82,034 |
| Eligibility Specialist | 6.73% | 19,944 |
| Legal File Clerk | 8.60% | 71,132 |
| Credit Checker | 8.99% | 11,860 |
| Mobile Library Assistant | 11.16% | 5,020 |
| Employee's Representative | 15.31% | 8,652 |
Foreign languages spoken by customer support associates
The most common foreign language among customer support associates is Spanish at 55.4%. The second-most popular foreign language spoken is French at 12.3% and Arabic is the third-most popular at 6.2%.
- Spanish, 55.4%
- French, 12.3%
- Arabic, 6.2%
- Russian, 4.6%
- Italian, 3.1%
- Other, 18.4%
Customer support associate languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 55.4% |
| French | 12.3% |
| Arabic | 6.2% |
| Russian | 4.6% |
| Italian | 3.1% |
| Other | 18.4% |
