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Customer support associate skills for your resume and career

Updated January 8, 2025
4 min read
Customer support associate example skills
Below we've compiled a list of the most critical customer support associate skills. We ranked the top skills for customer support associates based on the percentage of resumes they appeared on. For example, 10.3% of customer support associate resumes contained data entry as a skill. Continue reading to find out what skills a customer support associate needs to be successful in the workplace.

15 customer support associate skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer support associates use data entry:
  • Network and telecommunication data entry.
  • Administered the data entry of contract employee new hire information, client invoicing, and payroll and tax data.

2. Strong Customer Service

Here's how customer support associates use strong customer service:
  • Developed strong customer service and communication skills.
  • Provided strong customer service and support to Florida Medicaid providers in a high-volume call center.

3. Customer Satisfaction

Here's how customer support associates use customer satisfaction:
  • Time management and organizational skills were very important to deliver excellent customer satisfaction.
  • Received inbound and placed outbound customer service and customer satisfaction calls.

4. CSA

Community Supported Agriculture - CSA is a direct marketing partnership between a farmer(s) and a dedicated community support/consumer network who help provide a portion of a particular farm's operating budget by purchasing shares of the harvest of the pre-growing season. CSAs provide consumers with a valuable opportunity to obtain fresh, local produce from farmers who love to grow food for people in their communities and create a symbiotic relationship between customer and producer.

Here's how customer support associates use csa:
  • Developed and work with CSA to collect on accounts and overcome objections given to them.
  • Implemented monthly CSA meeting topics and office employee team building activities.

5. Inbound Calls

Here's how customer support associates use inbound calls:
  • Answer inbound calls from existing, Fidelity customer regarding their comprehensive benefits.
  • Utilized Contact Center to document customer interactions and inbound calls.

6. Health Insurance

Here's how customer support associates use health insurance:
  • Managed contractor HR which includes but limited to payroll and benefits, employment agreements/ contracts, health insurance and 401K.
  • Set up and maintain benefits (health insurance & 401K) and direct deposits for consultants.

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7. Customer Inquiries

Here's how customer support associates use customer inquiries:
  • Process all orders in an efficient and expedient manner, and provide prompt response and resolution to customer inquiries or problems.
  • Address Store Associate and Customer inquiries pertaining to Company initiatives, promotions, operational support, and procedural changes.

8. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer support associates use technical support:
  • Work full-time providing remote technical support and software troubleshooting and repair for residential and business networks
  • Contributed to a CS team responsible for a 550 case per month reduction in technical support inquiries (6600 annualized).

9. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer support associates use troubleshoot:
  • Master at Adobe Connect and Learning Management System in order to proficiently provide technical assistance to faculty/students and troubleshoot with competence.
  • Research, troubleshoot and/or escalate unresolved technical issues to the appropriate department for resolution.

10. Call Tracking

Here's how customer support associates use call tracking:
  • Track, document and retrieve information in call tracking database.
  • Acquired professional training for use of AS400 and internal call tracking software.

11. Data Integrity

Data integrity denotes the consistency or accuracy validation of data in the whole lifecycle of data. It ensures the security of traceability and search-ability of all data in a person's device to the source.

Here's how customer support associates use data integrity:
  • Focused overall on data collection, data integrity, and customer service provision while representing positive professionalism within all relationships.
  • Audited the New Starts reports weekly to verify data integrity.

12. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer support associates use phone calls:
  • Used my professional customer service skills and problem-solving ability while handling difficult phone calls with customers and contractors.
  • Answer customer phone calls and assist with account related questions, starting and stopping service and helping.

13. Customer Issues

Here's how customer support associates use customer issues:
  • Check to ensure that appropriate changes were made to account to resolve customer issues.
  • Utilize a variety of systems and web-based tools to research and resolve customer issues.

14. PeopleSoft

Here's how customer support associates use peoplesoft:
  • Identified discrepancies and formulated solutions in a fast paced environment using PeopleSoft and SharePoint.
  • Managed high volume weekly consultant payroll using PeopleSoft.

15. Technical Troubleshooting

Here's how customer support associates use technical troubleshooting:
  • Assist customers with billing explanation's, general questions about satellite service and technical troubleshooting equipment.
  • Performed technical troubleshooting and answered all levels of questions submitted by users.
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List of customer support associate skills to add to your resume

Customer support associate skills

The most important skills for a customer support associate resume and required skills for a customer support associate to have include:

  • Data Entry
  • Strong Customer Service
  • Customer Satisfaction
  • CSA
  • Inbound Calls
  • Health Insurance
  • Customer Inquiries
  • Technical Support
  • Troubleshoot
  • Call Tracking
  • Data Integrity
  • Phone Calls
  • Customer Issues
  • PeopleSoft
  • Technical Troubleshooting
  • Reception Desk
  • Windows
  • Problem Resolution
  • Customer Support
  • Human Resources
  • Outbound Calls
  • Customer Calls
  • Expense Reports
  • CRM
  • Invoice Issues
  • Primary Liaison
  • Customer Interaction
  • Customer Accounts
  • Technical Issues
  • Pre-Employment Paperwork
  • Customer Complaints
  • Internal Payroll
  • Broadband
  • Payment Arrangements
  • Customer Orders
  • Call Handling
  • E-Verify
  • Front Desk
  • Background Checks
  • Decision-Support Tools
  • Unemployment Process
  • Internal Benefits
  • FedEx
  • Credit Forms
  • Cataloging
  • Workers Compensation

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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