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What is a customer support coordinator and how to become one
A customer support coordinator serves as a liaison between customers and a company's support team. They manage inquiries, complaints, and escalations, and ensure that customers receive timely and effective resolutions. A customer support coordinator may also analyze feedback to identify areas for improvement in support processes. They must possess excellent communication skills, be able to multitask, and have a strong understanding of the products or services. A customer support coordinator aims to maintain customer loyalty.
What general advice would you give to a customer support coordinator?
Sally Hiott B.S. MBA, DBA
Assistant Professor of Marketing, Charleston Southern University
Avg. Salary $37,136
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.66%
Asian 6.90%
Black or African American 11.61%
Hispanic or Latino 20.44%
Unknown 5.46%
White 54.93%
Genderfemale 57.11%
male 42.89%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a customer support coordinator?
Pros
Possibility to work remotely or from home
Variety of tasks and challenges on a daily basis
Possibility to work in a team with colleagues from different backgrounds
Opportunity for career advancement within the customer support department
Potential for bonuses or incentives based on performance
Cons
Working evening, night, or weekend shifts may be required
Repetitive tasks may lead to boredom or burnout
Limited opportunities for creativity or innovation in the role
Limited opportunities for salary growth beyond a certain point
Potential for negative impact on mental health due to stress and emotional labor
Customer support coordinator career paths
Key steps to become a customer support coordinator
Explore customer support coordinator education requirements
Start to develop specific customer support coordinator skills
Skills Percentages POS 18.09% Front End 12.77% Customer Support 8.90% Customer Interaction 8.66% Data Entry 6.29% Complete relevant customer support coordinator training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer support coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer support coordinator based on U.S. Bureau of Labor Statistics data and data from real customer support coordinator resumes.Research customer support coordinator duties and responsibilities
- Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
- Draft e-mail and correspondence create and revise PowerPoint presentations, order office supplies; maintain general files.
- Prepare PowerPoint presentations along with designing and editing promotional materials.
- Maintain institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
Prepare your customer support coordinator resume
When your background is strong enough, you can start writing your customer support coordinator resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer support coordinator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable customer support coordinator resume templates
Build a professional customer support coordinator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer support coordinator resume.
Apply for customer support coordinator jobs
Now it's time to start searching for a customer support coordinator job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first customer support coordinator job
Are you a customer support coordinator?
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Average customer support coordinator salary
The average customer support coordinator salary in the United States is $37,136 per year or $18 per hour. Customer support coordinator salaries range between $25,000 and $53,000 per year.
What am I worth?
How do customer support coordinators rate their job?
Customer support coordinator reviews
remote job, more schedule flexibility
very low salary, no career growth, very stressful and not rewarding
The people and helping them solve their problems, also being first to help the customers.
not being able to communicate with a customer
Non caring employer's , standing on my feet all day, working weekends, low pay
Customer support coordinator FAQs
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Updated January 8, 2025
