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Become A Customer Support Coordinator

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Working As A Customer Support Coordinator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $44,000

    Average Salary

What Does A Customer Support Coordinator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Support Coordinator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Support Coordinator Jobs

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Customer Support Coordinator Career Paths

Customer Support Coordinator
Technical Support Technician Systems Administrator Consultant
Account Manager
5 Yearsyrs
Technical Support Technician Technical Support Specialist Field Service Technician
Service Manager
6 Yearsyrs
Technical Support Technician Systems Administrator Project Manager
Business Development Manager
9 Yearsyrs
Technical Support Specialist Field Service Technician Service Manager
Branch Manager
6 Yearsyrs
Technical Support Specialist Consultant General Manager
Director Of Sales
10 Yearsyrs
Specialist Team Leader Store Manager
Area Manager
7 Yearsyrs
Specialist Team Leader Account Manager
Senior Account Manager
7 Yearsyrs
Specialist Consultant Account Manager
Regional Sales Manager
9 Yearsyrs
Coordinator Team Leader Store Manager
District Sales Manager
7 Yearsyrs
Coordinator Executive Assistant Assistant Manager
Warehouse Manager
5 Yearsyrs
Coordinator Executive Assistant Office Manager
Administrative Manager
6 Yearsyrs
Executive Assistant Manager Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Account Executive Account Manager
Sales Account Manager
6 Yearsyrs
Account Executive Store Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Account Executive Sales Manager General Manager
Territory Manager
7 Yearsyrs
Certified Nursing Assistant Administrator Operations Manager
Client Services Manager
7 Yearsyrs
Certified Nursing Assistant Administrator Branch Manager
Relationship Manager
6 Yearsyrs
Certified Nursing Assistant Administrator Customer Service Manager
Call Center Manager
6 Yearsyrs
Project Coordinator Human Resources Coordinator Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Support Specialist Senior Customer Service Representative Director, Customer Support Services
Manager, Custom Support And Services
7 Yearsyrs
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Do you work as a Customer Support Coordinator?

Help others decide if this is a good career for them

Average Length of Employment
Customer Advisor 1.9 years
Customer Associate 1.9 years
Top Careers Before Customer Support Coordinator
Cashier 14.6%
Internship 5.2%
Manager 3.1%
Server 3.1%
Supervisor 2.3%
Assistant 2.0%
Top Careers After Customer Support Coordinator
Cashier 10.1%
Manager 3.7%
Supervisor 3.1%
Internship 3.0%
Owner 2.9%
Specialist 2.7%
Server 2.6%

Do you work as a Customer Support Coordinator?

Customer Support Coordinator Demographics

Gender

Female

51.7%

Male

37.5%

Unknown

10.8%
Ethnicity

White

61.0%

Hispanic or Latino

17.1%

Black or African American

10.8%

Asian

7.5%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

52.8%

French

9.9%

Portuguese

4.7%

German

4.7%

Russian

4.3%

Arabic

4.0%

Japanese

3.4%

Italian

3.1%

Mandarin

2.8%

Chinese

2.5%

Korean

1.2%

Cantonese

0.9%

Carrier

0.9%

Tagalog

0.9%

Hmong

0.6%

Hindi

0.6%

Ukrainian

0.6%

Catalan

0.6%

Filipino

0.6%

Greek

0.6%
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Customer Support Coordinator Education

Schools

University of Phoenix

28.9%

Strayer University

6.5%

Kaplan University

5.8%

Texas State University

4.9%

San Jose State University

4.5%

Arizona State University

4.2%

Utah Valley University

4.0%

Salt Lake Community College

4.0%

Georgia State University

3.8%

Southern New Hampshire University

3.6%

Liberty University

3.6%

Ashford University

3.4%

Community College of the Air Force

3.1%

University of Texas at Austin

3.1%

Northern Virginia Community College

3.1%

University of Central Florida

2.7%

University of Houston

2.7%

Florida State University

2.7%

Austin Community College

2.7%

University of South Florida

2.7%
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Majors

Business

31.0%

Computer Science

6.0%

Communication

5.6%

Psychology

5.6%

Accounting

4.5%

Health Care Administration

4.2%

Criminal Justice

4.1%

Marketing

4.0%

Management

3.9%

Computer Information Systems

3.8%

Information Technology

3.4%

General Studies

3.3%

Medical Assisting Services

2.9%

Nursing

2.8%

Liberal Arts

2.7%

English

2.6%

Graphic Design

2.6%

Electrical Engineering

2.5%

Education

2.5%

Human Resources Management

2.2%
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Degrees

Bachelors

39.3%

Other

28.2%

Associate

14.9%

Masters

9.6%

Certificate

5.0%

Diploma

2.0%

License

0.5%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$44,000
View Detailed Salary Report
$27,000
Min 10%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$44,000
Median 50%
$74,000
Max 90%
Best Paying Company
Terex
Highest Paying City
Redwood City, CA
Highest Paying State
New Jersey
Avg Experience Level
2.3 years
How much does a Customer Support Coordinator make at top companies?
The national average salary for a Customer Support Coordinator in the United States is $44,962 per year or $22 per hour. Those in the bottom 10 percent make under $27,000 a year, and the top 10 percent make over $74,000.

Real Customer Support Coordinator Salaries

Job Title Company Location Start Date Salary
Customer Support Product Management EBAY Inc. Draper, UT Jan 04, 2011 $73,563
Customer Coordinator Komolo Ga, Inc. Suwanee, GA Jul 12, 2010 $64,780
Customer Coordinator Komolo Ga, Inc. Suwanee, GA Jul 12, 2010 $61,963
Customer Support Coordinator Rocketrip, Inc. New York, NY Aug 31, 2015 $40,000
Customer Relashionship Coordinator/Consumer Testin SGS North America, Inc. Fairfield, NJ Feb 16, 2012 $36,500 -
$45,000
Customer Relationship Coordinator/Consumer Testing SGS North America, Inc. Fairfield, NJ Feb 16, 2012 $36,500 -
$45,000

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Top Skills for A Customer Support Coordinator

  1. Technical Support
  2. Customer Service
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Provide technical support to governmental end users for subsidized childcare system and work with development staff to communicate client requirements.
  • Completed professional customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Handled telephone calls professionally and interacted with high-level internal/external executives.
  • Developed procedure for sending out citywide email communications.
  • Operate various data entry terminals and automated data systems to record and verify billing/accounts receivable information with accuracy.

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Top 10 Best States for Customer Support Coordinators

  1. Minnesota
  2. New Hampshire
  3. Rhode Island
  4. Alaska
  5. Connecticut
  6. Delaware
  7. Wisconsin
  8. North Dakota
  9. New Jersey
  10. Massachusetts
  • (876 jobs)
  • (338 jobs)
  • (127 jobs)
  • (73 jobs)
  • (447 jobs)
  • (168 jobs)
  • (728 jobs)
  • (108 jobs)
  • (1,248 jobs)
  • (1,068 jobs)

Top Customer Support Coordinator Employers

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Jobs From Top Customer Support Coordinator Employers

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