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Become A Customer Support Coordinator

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Working As A Customer Support Coordinator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Customer Support Coordinator Do At Stryker

* Respond to all incoming internal/external customer inquiries realated to information regarding Physio
* Control’s products and services via phone, email, fax, etc
* Ability to understand complex needs quickly with limited information and correctly determine the appropriate steps to resolution
* Develop working knowledge of Physio
* Control capital equipment, accessories, literature, legacy products and Services
* Review and ensure contractual obligations between customer and Physio
* Control are met through quotes, contracts, purchase orders and phone orders
* Develop strong understanding of cross functional areas such as Finance, Legal, Purchasing, Pricing and Contracts, Customer Master, Logistics, Production, Aftermarket and Sales Support
* Understand and accurately implement Marketing promotions and contract pricing as they pertain to Physio
* Control
* Act as a key point of contact for customers and internal teams
* Working under multiple deadlines, in a fast paced, collaborative team environment
* Manage incoming email requests and phone orders
* Understand and use available database and ERP systems required for work group
* Perform other duties as assigned
* Minimum Qualifications

What Does A Customer Support Coordinator Do At Textron

* Answers a high volume of telephone calls from customers, sales representatives, and end users regarding inquiries, placing orders, any changes, cancellations, delivery dates, technical/ application of products and pricing.
* Expedites orders and performs other related duties.
* Provides accurate responses, uses computer equipment to determine stock inventory balances, order status, projected delivery dates, etc.
* Resolves Customer requests in a timely manner
* Is resourceful and creative when handling unique or complex issues
* Log cases as necessary for issues that arise and resolution of errors
* Follows up on calls and inquiries.
* Expedites urgent requests and performs necessary work on orders in an effort to expedite delivery.
* Supplies information and prices regarding location of distributors to customers.
* Takes verbal orders from distributors and/or sales people.
* Maintains on-going knowledge of marketing/sales programs.
* Interacts with Traffic department regarding tracers on shipments.
* Submits information on short shipments and shipping errors.
* Gains knowledge to be able to address product application on own while on phones with distributors and end-customers
* Interacts with Technical Application Department, Engineers and Product Managers to resolve technical issues related to customer inquiries.
* Completes specialized training programs as directed.
* May perform other duties related to the department as assigned, including special assignments related to the retail market, OEM sales, or Government orders.
* Acts as a liaison between the customer and internal departments to resolve issues.
* Understands when an issue requires a sense of urgency or the need to escalate.
* Indentifies problem trends and makes recommendations for eliminating problem sources.
* Performs all duties within the Textron Business Guidelines

What Does A Customer Support Coordinator Do At Coherent

* Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
* Reconcile and audit orders to customer contracts / purchase orders.
* Ensure orders and change orders are booked in accordance with Coherent’s global bookings, SOX and revenue policies.
* Review sales order packets for completeness and accuracy
* Enter and Book orders in the global Oracle ERP System including service contracts.
* Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met.
* Interface with customers, Sales, Service, Business Units and Finance to address and resolve issues related to bookings and customer satisfaction.
* Ensure on time bookings
* Provide timely order status and tracking information to internal and external customers
* Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements
* Provide month end and quarter end support as needed to achieve corporate goals.
* Participate in projects and goals to support Department and Corporate goals.
* Process post sale service orders and RMA’s for replacements and depot repair orders in via the Oracle and Sales Force CRM systems.
* Process and coordinate internal product purchases and transaction management for fulfillment of in-direct sales/Services
* Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders

What Does A Customer Support Coordinator Do At Mondelez International

* Support the Mondelēz US import compliance program to ensure it meets the requirements defined by US government.
* Work to integrate Mondelēz Corporate Compliance Policy (Customs and Trade Laws) and Finance Policy (Intercompany Transfer Pricing) requirements into Mondelēz business.
* Generate annual Purchase Orders for payment of customs broker invoices; review brokerage invoices for accuracy and completeness; maintain tracking logs and authorize invoice payment under the supervision of the Customs Manager; and manage the monthly reallocation of charges to account for costs at the brand level.
* Assist with Canada export and entry revision filings.
* Audit customs documentation for transactional and program compliance, engaging non-compliant suppliers when necessary.
* Process customs data and generate relevant reports for compliance risk/opportunity analysis
* Support the Customs Team’s internal controls and compliance activities by participating in regular reviews of service providers, assisting by supplying statistical data and sharing observations of interactions.
* Create and maintain internal procedures to document compliance activities.
* Cross-train and act as backup to other colleagues on the Customs team
* Engage in special Customs projects as needed
* Functional Technical Competencies Gained in Role:
* Beginning technical knowledge of US & Canada Customs and FDA transactional import requirements.
* Understanding of internal accounts payable and purchase order management processes.
* Beginning knowledge of relevant information tools and systems, including SAP, electronic recordkeeping, customs broker web-based data systems, Meridian, US Customs ACE system, COUPA.
* Introduction to CBSA, CBP, FDA and partner government agencies, (e.g.
* EPA, USDA) and the regulations relevant to importing into the US and Canada.
* Lominger Competencies Gained in Role:
* Learning on the fly
* Organizational agility
* Problem solving
* Integrity and trust

What Does A Customer Support Coordinator Do At Robert Half

* Receive calls from customers to handle issues dealing with orders Make sure all purchases go through in the system Track all orders in the system Processing claims
* Technology doesn't change the world.
* People do.
* As a technology staffing firm, we can't think of a more fitting mantra.
* We're extreme believers in technology and the incredible things it can do.
* But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
* Leader among IT staffing agencies
* The intersection of technology and people — it's where we live.
* Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies.
* Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
* We understand not only the art of matching people, but also the science of technology.
* We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job.
* And our network of industry connections and strategic partners remains unmatched.
* Apply for this job now or contact our branch office at 888
* to learn more about this position.
* All applicants applying for U
* S. job openings must be authorized to work in the United States.
* All applicants applying for Canadian job openings must be authorized to work in Canada.
* Robert Half Technology.
* An Equal Opportunity Employer M/F/Disability/Veterans.
* By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
* Req ID:
* Functional Role:
* Desktop Support
* Country:
* State:
* PA
* City:
* Postal Code:
* Compensation:

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Customer Support Coordinator jobs

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Real Customer Support Coordinator Salaries

Job Title Company Location Start Date Salary
Customer Coordinator Komolo Ga, Inc. Suwanee, GA Jul 12, 2010 $64,780
Customer Coordinator Komolo Ga, Inc. Suwanee, GA Jul 12, 2010 $61,963
Customer Support Coordinator Rocketrip, Inc. New York, NY Aug 31, 2015 $40,000
Customer Relashionship Coordinator/Consumer Testin SGS North America, Inc. Fairfield, NJ Feb 16, 2012 $36,500 -
Customer Relationship Coordinator/Consumer Testing SGS North America, Inc. Fairfield, NJ Feb 16, 2012 $36,500 -

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Top Skills for A Customer Support Coordinator


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Top Customer Support Coordinator Skills

  1. Customer Support
  2. Email
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Assisted in developing / implementing new customer support practices and procedures.
  • Respond to general refund and troubleshooting request via email, phone and chat.
  • Provide technical support to retail store associates to resolve issues with customization equipment.
  • Develop action plans for internal/external processes to improve customer satisfaction.
  • Answered inbound telephone calls from Hotwire.com customers.

Top Customer Support Coordinator Employers

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