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Become A Customer Support Coordinator

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Working As A Customer Support Coordinator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Customer Support Coordinator Do At Stryker

* Respond to all incoming internal/external customer inquiries realated to information regarding Physio
* Control’s products and services via phone, email, fax, etc
* Ability to understand complex needs quickly with limited information and correctly determine the appropriate steps to resolution
* Develop working knowledge of Physio
* Control capital equipment, accessories, literature, legacy products and Services
* Review and ensure contractual obligations between customer and Physio
* Control are met through quotes, contracts, purchase orders and phone orders
* Develop strong understanding of cross functional areas such as Finance, Legal, Purchasing, Pricing and Contracts, Customer Master, Logistics, Production, Aftermarket and Sales Support
* Understand and accurately implement Marketing promotions and contract pricing as they pertain to Physio
* Control
* Act as a key point of contact for customers and internal teams
* Working under multiple deadlines, in a fast paced, collaborative team environment
* Manage incoming email requests and phone orders
* Understand and use available database and ERP systems required for work group
* Perform other duties as assigned
* Minimum Qualifications

What Does A Customer Support Coordinator Do At Textron

* Answers a high volume of telephone calls from customers, sales representatives, and end users regarding inquiries, placing orders, any changes, cancellations, delivery dates, technical/ application of products and pricing.
* Expedites orders and performs other related duties.
* Provides accurate responses, uses computer equipment to determine stock inventory balances, order status, projected delivery dates, etc.
* Resolves Customer requests in a timely manner
* Is resourceful and creative when handling unique or complex issues
* Log cases as necessary for issues that arise and resolution of errors
* Follows up on calls and inquiries.
* Expedites urgent requests and performs necessary work on orders in an effort to expedite delivery.
* Supplies information and prices regarding location of distributors to customers.
* Takes verbal orders from distributors and/or sales people.
* Maintains on-going knowledge of marketing/sales programs.
* Interacts with Traffic department regarding tracers on shipments.
* Submits information on short shipments and shipping errors.
* Gains knowledge to be able to address product application on own while on phones with distributors and end-customers
* Interacts with Technical Application Department, Engineers and Product Managers to resolve technical issues related to customer inquiries.
* Completes specialized training programs as directed.
* May perform other duties related to the department as assigned, including special assignments related to the retail market, OEM sales, or Government orders.
* Acts as a liaison between the customer and internal departments to resolve issues.
* Understands when an issue requires a sense of urgency or the need to escalate.
* Indentifies problem trends and makes recommendations for eliminating problem sources.
* Performs all duties within the Textron Business Guidelines

What Does A Customer Support Coordinator Do At Coherent

* Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
* Reconcile and audit orders to customer contracts / purchase orders.
* Ensure orders and change orders are booked in accordance with Coherent’s global bookings, SOX and revenue policies.
* Review sales order packets for completeness and accuracy
* Enter and Book orders in the global Oracle ERP System including service contracts.
* Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met.
* Interface with customers, Sales, Service, Business Units and Finance to address and resolve issues related to bookings and customer satisfaction.
* Ensure on time bookings
* Provide timely order status and tracking information to internal and external customers
* Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements
* Provide month end and quarter end support as needed to achieve corporate goals.
* Participate in projects and goals to support Department and Corporate goals.
* Process post sale service orders and RMA’s for replacements and depot repair orders in via the Oracle and Sales Force CRM systems.
* Process and coordinate internal product purchases and transaction management for fulfillment of in-direct sales/Services
* Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders

What Does A Customer Support Coordinator Do At Mondelez International

* Support the Mondelēz US import compliance program to ensure it meets the requirements defined by US government.
* Work to integrate Mondelēz Corporate Compliance Policy (Customs and Trade Laws) and Finance Policy (Intercompany Transfer Pricing) requirements into Mondelēz business.
* Generate annual Purchase Orders for payment of customs broker invoices; review brokerage invoices for accuracy and completeness; maintain tracking logs and authorize invoice payment under the supervision of the Customs Manager; and manage the monthly reallocation of charges to account for costs at the brand level.
* Assist with Canada export and entry revision filings.
* Audit customs documentation for transactional and program compliance, engaging non-compliant suppliers when necessary.
* Process customs data and generate relevant reports for compliance risk/opportunity analysis
* Support the Customs Team’s internal controls and compliance activities by participating in regular reviews of service providers, assisting by supplying statistical data and sharing observations of interactions.
* Create and maintain internal procedures to document compliance activities.
* Cross-train and act as backup to other colleagues on the Customs team
* Engage in special Customs projects as needed
* Functional Technical Competencies Gained in Role:
* Beginning technical knowledge of US & Canada Customs and FDA transactional import requirements.
* Understanding of internal accounts payable and purchase order management processes.
* Beginning knowledge of relevant information tools and systems, including SAP, electronic recordkeeping, customs broker web-based data systems, Meridian, US Customs ACE system, COUPA.
* Introduction to CBSA, CBP, FDA and partner government agencies, (e.g.
* EPA, USDA) and the regulations relevant to importing into the US and Canada.
* Lominger Competencies Gained in Role:
* Learning on the fly
* Organizational agility
* Problem solving
* Integrity and trust

What Does A Customer Support Coordinator Do At Robert Half

* Receive calls from customers to handle issues dealing with orders Make sure all purchases go through in the system Track all orders in the system Processing claims
* Technology doesn't change the world.
* People do.
* As a technology staffing firm, we can't think of a more fitting mantra.
* We're extreme believers in technology and the incredible things it can do.
* But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
* Leader among IT staffing agencies
* The intersection of technology and people — it's where we live.
* Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies.
* Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
* We understand not only the art of matching people, but also the science of technology.
* We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job.
* And our network of industry connections and strategic partners remains unmatched.
* Apply for this job now or contact our branch office at 888
* to learn more about this position.
* All applicants applying for U
* S. job openings must be authorized to work in the United States.
* All applicants applying for Canadian job openings must be authorized to work in Canada.
* Robert Half Technology.
* An Equal Opportunity Employer M/F/Disability/Veterans.
* By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
* Req ID:
* Functional Role:
* Desktop Support
* Country:
* State:
* PA
* City:
* Postal Code:
* Compensation:

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Customer Support Coordinator jobs

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Customer Support Coordinator Career Paths

Customer Support Coordinator
Project Coordinator Operations Manager Account Executive
Account Director
9 Yearsyrs
Systems Administrator Operations Manager General Manager
Account Manager
5 Yearsyrs
Systems Administrator Project Manager Program Manager
Business Development Manager
9 Yearsyrs
Computer Technician Technical Support Specialist Technical Support Manager
Call Center Manager
6 Yearsyrs
Technical Support Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Technical Support Technician Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Account Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Business Analyst Product Manager Sales Manager
Director Of Sales And Marketing
9 Yearsyrs
Specialist Project Manager Program Manager
General Manager
7 Yearsyrs
Technical Support Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Service Representative Account Executive Regional Sales Manager
National Account Manager
8 Yearsyrs
Account Manager Sales Manager
Operations Manager
7 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Project Coordinator Human Resources Coordinator Recruiter
Recruitment Manager
7 Yearsyrs
Computer Technician Technician Account Manager
Sales Account Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Business Analyst Program Manager Business Developer
Vice President, Business Development
13 Yearsyrs
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Customer Support Coordinator Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Mandarin

  • Italian

  • Portuguese

  • Chinese

  • Russian

  • Japanese

  • Arabic

  • Tagalog

  • Korean

  • Carrier

  • Cantonese

  • Vietnamese

  • Hmong

  • Hindi

  • Sanskrit

  • Ukrainian

  • Thai

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Customer Support Coordinator

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Customer Support Coordinator Education

Customer Support Coordinator

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Real Customer Support Coordinator Salaries

Job Title Company Location Start Date Salary
Customer Coordinator Komolo Ga, Inc. Suwanee, GA Jul 12, 2010 $64,780
Customer Coordinator Komolo Ga, Inc. Suwanee, GA Jul 12, 2010 $61,963
Customer Support Coordinator Rocketrip, Inc. New York, NY Aug 31, 2015 $40,000
Customer Relashionship Coordinator/Consumer Testin SGS North America, Inc. Fairfield, NJ Feb 16, 2012 $36,500 -
Customer Relationship Coordinator/Consumer Testing SGS North America, Inc. Fairfield, NJ Feb 16, 2012 $36,500 -

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Top Skills for A Customer Support Coordinator


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Top Customer Support Coordinator Skills

  1. Customer Support
  2. Email
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Assisted in developing / implementing new customer support practices and procedures.
  • Respond to general refund and troubleshooting request via email, phone and chat.
  • Provide technical support to retail store associates to resolve issues with customization equipment.
  • Develop action plans for internal/external processes to improve customer satisfaction.
  • Answered inbound telephone calls from Hotwire.com customers.

Top Customer Support Coordinator Employers

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