Customer support coordinator vs customer service advisor

Differences between customer support coordinator and customer service advisor duties and responsibilities

Customer support coordinator example responsibilities.

• Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
• Draft e-mail and correspondence create and revise PowerPoint presentations, order office supplies; maintain general files.
• Prepare PowerPoint presentations along with designing and editing promotional materials.
• Maintain institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
• Provide front-line support to customers with any issue, whether technical or billing/account-relate, for their business VoIP plans.
• Provide outstanding professional phone and email communication services to high priority PayPal customers.

Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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