Customer support coordinator resume examples from 2025

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Updated March 26, 2025

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Customer support coordinator resume

Billy Moore

(980) 555-2431 | bmoore@example.com

Menomonee Falls, WI | 13645 E. Park Ave. - 17415

Work experience

2018 - Present
Customer Support Coordinator, H&R Block - Menomonee Falls, WI
- Used the POS machine to take payments for the taxes.
- Answered telephone calls and took messages.
- Send out Field Service Technicians to company offices that need hardware repaired, from pc's to routers and modems.
2015 - 2018
Senior Customer Service Specialist, BuySeasons - Menomonee Falls, WI
- Processed customer orders; helped with product descriptions and selections.
- Greet customers and provide an enjoyable shopping experience for all customers.
- Open communication with all departments.
2014 - 2015
Customer Associate, Kohl's - Menomonee Falls, WI
- Ensured maintenance of check out areas.35.Resolved customer complaints in a proactive manner.36.
- Coached new employees in customer service process and company policies
- Maintain cash office procedures for audit purpose, reconcile cash registers and prepare deposits.
- Team work on the sales floor and organizing products.

Skills

Customer Interaction
Communication
Company Policies
Technical Assistance
Customer Relations
Sales Goals
High Volume
Issue Resolution
Product Knowledge
Customer Orders

Education

High School Diploma, (2014 - 2014)
,

Customer support coordinator resume

Nicholas Martin

(260) 555-6686 | nmartin@example.com

Philadelphia, PA | 99892 N. Cedar Ln. - 15039

Work experience

2018 - Present
Customer Support Coordinator, Comcast - Philadelphia, PA
- Prepare and execute sales applications Responsible for opening new accounts and upgrading existing services.
- Provide customer with a personal customer sales experience.
- Protected Verizon's financial portfolio by collecting monies due from delinquent business accounts and resolving escalated customer complaints.
2016 - 2018
Contact Agent, Lyons - Santa Barbara, CA
- Coordinated Freight, Waste, Transportation, Food Ordering and Communication on Behalf of Clients
- Investigate customer complaints and concerns regarding recent sales or service visits.
- Review and acknowledge accuracy of finalized applications and ensure timely communication and follow- up is being completed on each file.
2009 - 2016
Leasing Agent, Lyons - Santa Barbara, CA
- Check all vacant apartments Prepare all lease packets, and move in folders, verify new resident files.
- Assessed panels for damage after rental agreement contract is completed and determines charges customer on panels as needed.
- Answered multi-line phone, verified employment, credit checks, and contacting previous landlords.
- Created leases for tenants, completed background checks prior to leasing and secured deposits and monthly payments.

Skills

Patience
Internal Departments
Communication
Telephone Calls
Community Policies
Background Checks
Customer Interaction
Lease Contracts
POS
Multiple Systems

Education

Bachelor's Degree, Psychology (2006 - 2009)
University of California, Santa Barbara
Santa Barbara,

Customer support coordinator resume

Natalie Arnold

(410) 555-3303 | narnold@example.com

Milwaukee, WI | 52687 S. Cedar Rd. - 74190

Work experience

2019 - Present
Customer Support Coordinator, Time Warner Cable Enterprises - Milwaukee, WI
- Provided sales and technical support for Business Class Internet and Telephone customers.
- Compiled training materials for new processes and procedures.
- Answer phones, troubleshoot equipment, take payments via phone, endorse products and equipment, provide excellent customer service.
- Meet sales goals both individual and team sales.
- Support all TWC products these include, cable, internet and phone services.
2015 - 2019
Receptionist/Customer Service, H&R Block - Baton Rouge, LA
- Use software programs and computer systems to accurately document and track client contacts.
- Tax office management; supervise a team up to 23 Tax Specialists and Client Service Receptionists.
- Answer and make telephone calls.
2012 - 2015
Server And Certified Trainer, Cracker Barrel - Baton Rouge, LA
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Facilitate on the job training for new servers and hostesses.
- Performed customer service while fulfilling orders * Maintained cleanliness of the restaurant
- Provided training for new restaurant staff members.
- Provided excellent customer service as a FOH employee.

Skills

Company Policies
POS
Service Appointments
Repeat Business
Manufacturer Recommendations
Telephone Switchboard
Wine List
Troubleshoot
Telephone Calls
Communication

Education

High School Diploma, (2012 - 2012)
,

Customer support coordinator resume

Samuel Brooks

(290) 555-7351 | sbrooks@example.com

Atlanta, GA | 68282 N. Cedar Ave. - 60807

Work experience

2017 - Present
Customer Support Coordinator, Verizon - Atlanta, GA
- Handle customer complaints and escalation for leadership team.
- Configured LotusNotes email client & Sametime chat applications for team communication purposes.
- Serve as secondary point of customer interaction.
2014 - 2017
Customer Care Technician, Comcast - Atlanta, GA
- Provided high quality and efficient customer support via phone covering full range of customer service opportunities.
- Assisted customers with the setup of payment arrangements.
- Assisted customers with billing questions, helped with troubleshooting calls, sold cable, Internet and phone packages.
- Assisted current and new customers with their video, internet, home phone, and home security needs.
- Assisted customers with all issues pertaining to their internet, cable, and billing questions and technical difficulties.
2012 - 2014
Customer Support Technician, Grande Communications Networks - San Marcos, TX
- Supported residential customer with connectivity, email, and billing.
- Resolve Internet Browser Issue for Windows and Mac OS .
- Maintain, manage and configure accounts within Microsoft active directory.
- Provided Point of Sale hardware and software support to all Barnes & Noble stores utilizing IBM POS register systems.
- Support remote sites with Windows desktops and Windows NT/2000 server.

Skills

Greeting Customers
Communication
Company Policies
Technical Assistance
POS
Customer Complaints
Positive Shopping
ICU
Customer Feedback
REP

Education

Associate's Degree, Computer Information Systems (2010 - 2012)
Texas State University
San Marcos,

Customer support coordinator resume

Kimberly Dunn

(500) 555-4922 | kdunn@example.com

New York, NY | 3586 E. Park Ave. - 80200

Work experience

2011 - Present
Customer Support Coordinator, Verizon - New York, NY
- Provided rules on smart phone features for example: hot spot feature/usage and company policies like for example:15 day return phone/cancellation.
- Comply with the policies and procedures of the Customer Care and Internet Response organizations.
2009 - 2011
Customer Support Representative, American Family Insurance - Marion, IN
- Discussed facts of loss and obtained policyholders, claimant, and witness statements by verbal and written communication.
- Facilitate communication between our customers and appropriate physical damage contacts.
- Created marketing and employee communication materials for clients.
- Handle customer complaints and disputes.
2006 - 2008
Customer Support Technician, Red Gold - Marion, IN
- Secured the internet, the hardware involved, and resident s computers, against external attack.
- Provided technical system support on Novell 3.12 and 4.11 LAN's.
- Assisted nurses with patient care Provides CPR during cardiac arrest Holds pressure to stop bleeding Preformed EKG s Charted Procedures
- Checked and fixed computers in classrooms Updated school's website Installed and updated computer software and hardware

Skills

Internet
Communication
Customer Interaction
Hardware
CRM
Positive Shopping
Personal Computers
Customer Problems
LAN
Mac

Education

Master's Degree, Accounting (2008 - 2009)
Indiana Wesleyan University
Marion,
Bachelor's Degree, Business (2003 - 2006)
Indiana Wesleyan University
Marion,

How to write a customer support coordinator resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the customer support coordinator role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in customer support coordinator-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some customer support coordinator interviews.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some customer support coordinator interviews.

Here are example skills to include in your “Area of Expertise” on a customer support coordinator resume:

POS
Front End
Customer Support
Customer Interaction
Data Entry
Logistics
Phone Calls
Technical Support
CRM
Customer Inquiries

Windows
Sales Floor
PowerPoint
Front Line
Credit Card
Inbound Calls
Outbound Calls
Product Knowledge
Customer Satisfaction
Customer Orders

Customer Calls
Customer Care
Customer Complaints
HTML
SQL
Computer System
Technical Issues
Bank Deposits
Customer Issues
Customer Accounts

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the customer support coordinator position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write customer support coordinator experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are effective examples from customer support coordinator resumes:

Work history example #1

Customer Support Coordinator

West

Verified/authenticated/updated patient accounts in strict accordance with HIPAA rules and regulations.
Discussed software applications and hardware with users to determine level of satisfaction.
Assisted clients in resolving issues with their digital cable, internet and telephone services by troubleshooting, and setting appointments.
Abetted in the analysis and evaluation of communication practices and procedures to determine effectiveness of communication strategies.
Used a variety of computer applications to investigate issues, and troubleshoot problems.

Work history example #2

Customer Service Specialist

UnitedHealth Group

Ensured compliance with applicable legal and regulatory requirements including HIPAA and other state and/or regional requirements.
Responded to telephone inquiries regarding members' Medicare Advantage health insurance plans.
Processed refills, renewals, and new prescription request in compliance with HIPAA and FDA regulations.
Assisted UnitedHealthcare customers with questions about their medical insurance and benefits, including EOB, DME, Medicaid, and Medicare.
Provided Medicaid claims information to providers.Looked up procedure codes for providers.

Work history example #3

Customer Support Technician (Part-Time)

Microsoft

Provided remote end-user and field technician network support for Microsoft personnel.
Handled maintenance and system administration of network infrastructure.
Conducted SQL server query analysis to ensure query accuracy and efficiency.
Contracted by International Language Specialists for several assignments.
Trained and indoctrinated new technicians in Microsoft support culture.

Work history example #4

Customer Advisor

Best Buy

Tailored communication to audience thereby providing the best level of service.
Advanced Word, Excel, and PowerPoint abilities.
Provided specialized expertise in Apple products.
Resolved various hardware, software and OS issues on Apple, Android, Windows Mobile and Blackberry RIM platforms for customers.
Maintained and monitored store inventory Managed payroll and employee scheduling.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from customer support coordinator resumes:

High School Diploma

2014 - 2014

Bachelor's Degree in psychology

University of California, Santa Barbara, Santa Barbara, CA

2006 - 2009

Highlight your customer support coordinator certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your customer support coordinator resume:

Certified Pharmacy Technician (CPhT)
Customs Broker License
Certified Network Computer Technician (CNCT)
Basic Life Support for Healthcare and Public Safety (BLS)
IT Information Library Foundations Certification (ITIL)

Updated March 26, 2025

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