What does a customer support coordinator do?
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Customer support coordinator responsibilities
Here are examples of responsibilities from real customer support coordinator resumes:
- Manage the sales order process; entering, picking and invoicing EDI and specialty accounts that have their own vendor portals.
- Draft e-mail and correspondence create and revise PowerPoint presentations, order office supplies; maintain general files.
- Prepare PowerPoint presentations along with designing and editing promotional materials.
- Maintain institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.
- Provide front-line support to customers with any issue, whether technical or billing/account-relate, for their business VoIP plans.
- Provide outstanding professional phone and email communication services to high priority PayPal customers.
Customer support coordinator skills and personality traits
We calculated that 18% of Customer Support Coordinators are proficient in POS, Front End, and Customer Support. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Support Coordinators that have these skills listed on their resume here:
- POS, 18%
Helped District of NJ clients understanding POS, computers and peripherals hardware and software issues.
- Front End, 13%
Resolve customer service issues appropriately and competently and audit all necessary front end paperwork.
- Customer Support, 9%
Provided customer support for in-house and end-users that used software written for laboratory instruments and printing laboratory reports for medical doctors.
- Customer Interaction, 9%
Achieved high-level customer satisfaction ratings, via active listening and careful customer interactions.
- Data Entry, 6%
Air Force*Systems Integration/Information Architecture*Software Administration*Network Administration*Message Processing Procedures*File System Development/Maintenance*Electronic Spreadsheet Formatting*Electronic Data Security*Data Entry*Communication System Design*Classified Information and Materials Security
- Logistics, 4%
Supported an inventory logistics application developed by the company and used by various companies to track inventory in warehouses.
Most customer support coordinators use their skills in "pos," "front end," and "customer support" to do their jobs. You can find more detail on essential customer support coordinator responsibilities here:
Communication skills. The most essential soft skill for a customer support coordinator to carry out their responsibilities is communication skills. This skill is important for the role because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a customer support coordinator resume shows how their duties depend on communication skills: "served as main point of communication between customers and customer support, operations, engineering, and product management. "
Customer-service skills. This is an important skill for customer support coordinators to perform their duties. For an example of how customer support coordinator responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a customer support coordinator: "web development/market research/account manager/customer support. ".
Interpersonal skills. For certain customer support coordinator responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a customer support coordinator rely on this skill, as "representatives should be able to create positive interactions with customers." For example, this snippet was taken directly from a resume about how this skill applies to what customer support coordinators do: "wielded interpersonal communication skills, knowledge of medical terminology, and computer operation expertise to triage medical phone calls for patients. "
Listening skills. Another common skill required for customer support coordinator responsibilities is "listening skills." This skill comes up in the duties of customer support coordinators all the time, as "representatives must listen carefully to ensure that they understand customers in order to assist them." An excerpt from a real customer support coordinator resume shows how this skill is central to what a customer support coordinator does: "communicated unusual system related problems to the customer support center management. "
Patience. While "patience" is last on this skills list, don't underestimate its importance to customer support coordinator responsibilities. Much of what a customer support coordinator does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of customer support coordinators: "combined patience, determination, and presistence to trouble shoot customer issues. "
The three companies that hire the most customer support coordinators are:
- The TJX Companies56 customer support coordinators jobs
- TD Bank21 customer support coordinators jobs
- Xylem14 customer support coordinators jobs
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Compare different customer support coordinators
Customer support coordinator vs. Customer relations specialist
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
There are some key differences in the responsibilities of each position. For example, customer support coordinator responsibilities require skills like "pos," "front end," "logistics," and "phone calls." Meanwhile a typical customer relations specialist has skills in areas such as "work ethic," "strong work ethic," "customer retention," and "schedule appointments." This difference in skills reveals the differences in what each career does.
Customer relations specialists really shine in the automotive industry with an average salary of $41,252. Comparatively, customer support coordinators tend to make the most money in the technology industry with an average salary of $37,939.On average, customer relations specialists reach similar levels of education than customer support coordinators. Customer relations specialists are 0.3% more likely to earn a Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.Customer support coordinator vs. Customer service specialist
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Each career also uses different skills, according to real customer support coordinator resumes. While customer support coordinator responsibilities can utilize skills like "logistics," "phone calls," "technical support," and "crm," customer service specialists use skills like "strong customer service," "cleanliness," "cash management," and "customer transactions."
Customer service specialists earn a lower average salary than customer support coordinators. But customer service specialists earn the highest pay in the finance industry, with an average salary of $34,860. Additionally, customer support coordinators earn the highest salaries in the technology with average pay of $37,939 annually.Average education levels between the two professions vary. Customer service specialists tend to reach similar levels of education than customer support coordinators. In fact, they're 1.8% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Customer support coordinator vs. Customer service advisor
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from customer support coordinator resumes include skills like "front end," "data entry," "logistics," and "phone calls," whereas a customer service advisor is more likely to list skills in "taking care," "strong customer service," "standard operating procedure," and "strong work ethic. "
Customer service advisors earn the highest salary when working in the insurance industry, where they receive an average salary of $33,001. Comparatively, customer support coordinators have the highest earning potential in the technology industry, with an average salary of $37,939.When it comes to education, customer service advisors tend to earn similar degree levels compared to customer support coordinators. In fact, they're 2.1% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Customer support coordinator vs. Customer care specialist
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Types of customer support coordinator
Updated January 8, 2025
