Working as a Customer Support Engineer

There is more than meets the eye when it comes to being a customer support engineer. For example, did you know that they make an average of $40.6 an hour? That's $84,449 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Customer Support Engineer Do

There are certain skills that many customer support engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, speaking skills and writing skills.

When it comes to the most important skills required to be a customer support engineer, we found that a lot of resumes listed 25.1% of customer support engineers included technical support, while 11.8% of resumes included customer service, and 10.4% of resumes included support engineer. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support engineer job title. But what industry to start with? Most customer support engineers actually find jobs in the technology and manufacturing industries.

How To Become a Customer Support Engineer

If you're interested in becoming a customer support engineer, one of the first things to consider is how much education you need. We've determined that 47.5% of customer support engineers have a bachelor's degree. In terms of higher education levels, we found that 21.7% of customer support engineers have master's degrees. Even though most customer support engineers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer support engineer. When we researched the most common majors for a customer support engineer, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer support engineer resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer support engineer. In fact, many customer support engineer jobs require experience in a role such as field service technician. Meanwhile, many customer support engineers also have previous career experience in roles such as systems administrator or technical support engineer.

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Average Salary$84,449
Job Growth Rate10%

Customer Support Engineer Jobs

Customer Support Engineer Career Paths

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Average Salary for a Customer Support Engineer

Customer Support Engineers in America make an average salary of $84,449 per year or $41 per hour. The top 10 percent makes over $107,000 per year, while the bottom 10 percent under $66,000 per year.
Average Salary
$84,449

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Support Engineer
Customer Support Engineer
Randstad
Randstad
03/09/2020
03/09/2020
$83,48003/09/2020
$83,480
Customer Support Engineer
Customer Support Engineer
Bradley-Morris, Inc.
Bradley-Morris, Inc.
01/31/2020
01/31/2020
$72,00001/31/2020
$72,000
Customer Support Engineer
Customer Support Engineer
Robert Half
Robert Half
01/21/2020
01/21/2020
$50,00001/21/2020
$50,000
Customer Support Engineer
Customer Support Engineer
Cybercoders
Cybercoders
01/17/2020
01/17/2020
$50,00001/17/2020
$50,000
Customer Support Engineer
Customer Support Engineer
Cybercoders
Cybercoders
01/09/2020
01/09/2020
$55,00001/09/2020
$55,000
See More Recent Salaries

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Customer Support Engineer Demographics

Gender

Male

81.8 %

Female

15.0 %

Unknown

3.3 %
Ethnicity

White

53.4 %

Asian

15.9 %

Hispanic or Latino

14.7 %
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Foreign Languages Spoken

Spanish

34.7 %

Carrier

11.6 %

French

9.5 %
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Customer Support Engineer Education

Schools

Rochester Institute of Technology

8.6 %

Wichita State University

8.6 %

Northeastern University

7.9 %

San Jose State University

7.2 %
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Majors

Electrical Engineering

23.1 %

Computer Science

14.8 %

Business

10.8 %

Information Technology

7.8 %
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Degrees

Bachelors

47.5 %

Masters

21.7 %

Associate

16.1 %

Certificate

5.8 %
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Entry Level Jobs For Becoming A Customer Support Engineer

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Support Engineer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 25.1% of customer support engineers listed technical support on their resume, but soft skills such as analytical skills and speaking skills are important as well.

Best States For a Customer Support Engineer

Some places are better than others when it comes to starting a career as a customer support engineer. The best states for people in this position are Washington, Alaska, Oregon, and California. Customer support engineers make the most in Washington with an average salary of $115,516. Whereas in Alaska and Oregon, they would average $103,351 and $97,398, respectively. While customer support engineers would only make an average of $96,261 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Customer Support Engineer Jobs:
1,368
Highest 10% Earn:
$156,000
Location Quotient:
1.05
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Alaska

Total Customer Support Engineer Jobs:
113
Highest 10% Earn:
$124,000
Location Quotient:
1.39
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Colorado

Total Customer Support Engineer Jobs:
1,456
Highest 10% Earn:
$134,000
Location Quotient:
1.4
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Customer Support Engineer Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a customer support engineer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless customer support engineer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Customer Support Engineer Resume

At Zippia, we went through countless customer support engineer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Customer Support Engineer Employers

1. Cisco Systems
4.9
Avg. Salary: 
$113,155
Customer Support Engineers Hired: 
846+
2. KLA
4.8
Avg. Salary: 
$105,678
Customer Support Engineers Hired: 
82+
3. ASML
4.8
Avg. Salary: 
$71,398
Customer Support Engineers Hired: 
49+
4. HP
4.8
Avg. Salary: 
$88,383
Customer Support Engineers Hired: 
46+
5. IBM
4.7
Avg. Salary: 
$84,673
Customer Support Engineers Hired: 
34+
6. OSIsoft
4.4
Avg. Salary: 
$90,298
Customer Support Engineers Hired: 
30+

Customer Support Engineer Videos

Recently Added Customer Support Engineer Jobs

Updated October 2, 2020