What is a Customer Support Engineer

To be a customer support engineer, you will need to respond to customer inquiries about technical roles through the Internet, telephone calls, and email. You need strong communication skills and be able to work under stressful conditions to solve technical problems. You will diagnose and troubleshoot customer technical problems, resolve those problems, handle customer complaints, and participate in training customers on technical programs.

To be a customer support engineer, you will need to have knowledge about computer science, software programs and have a bachelor's degree in computer science or business practices. You need to learn the software your company uses in order to help employees and customers resolve their software issues. You may want to take courses to learn about different computer systems. The more knowledge you have on the computer systems your company uses, the better customer support engineer you will be.

A customer support engineer is a good career with many future possibilities. With the education and experience you have, the median hourly wage could be $83,000 per year.

There is more than meets the eye when it comes to being a Customer Support Engineer. For example, did you know that they make an average of $42.04 an hour? That's $87,449 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Customer Support Engineer Do

There are certain skills that many Customer Support Engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Speaking skills.

Learn more about what a Customer Support Engineer does

How To Become a Customer Support Engineer

If you're interested in becoming a Customer Support Engineer, one of the first things to consider is how much education you need. We've determined that 60.8% of Customer Support Engineers have a bachelor's degree. In terms of higher education levels, we found that 10.4% of Customer Support Engineers have master's degrees. Even though most Customer Support Engineers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Customer Support Engineer. When we researched the most common majors for a Customer Support Engineer, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Support Engineer resumes include Master's Degree degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Customer Support Engineer. In fact, many Customer Support Engineer jobs require experience in a role such as Field Service Technician. Meanwhile, many Customer Support Engineers also have previous career experience in roles such as Systems Administrator or Network Engineer.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. AT&T Jobs (13)
  2. KLA Jobs (95)
  3. IBM Jobs (33)
  4. Honeywell Jobs (17)
  5. Commvault Jobs (28)
Average Salary
$87,449
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
142,918
Job Openings
resume document icon

Don't Have A Professional Resume?

0 selections

Customer Support Engineer Career Paths

Top Careers Before Customer Support Engineer

Top Careers After Customer Support Engineer

Customer Support Engineer Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Support Engineer

Customer Support Engineers in America make an average salary of $87,449 per year or $42 per hour. The top 10 percent makes over $118,000 per year, while the bottom 10 percent under $64,000 per year.
Average Salary
$87,449
Find Your Salary Estimate
How much should you be earning as an Customer Support Engineer? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
See More Salary Information

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

5 Customer Support Engineer Resume Examples

Learn How To Write a Customer Support Engineer Resume

At Zippia, we went through countless Customer Support Engineer resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Support Engineer Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. AT&T Jobs (13)
  2. KLA Jobs (95)
  3. IBM Jobs (33)
  4. Honeywell Jobs (17)
  5. Commvault Jobs (28)

Choose From 10+ Customizable Customer Support Engineer Resume templates

Zippia allows you to choose from different easy-to-use Customer Support Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Support Engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume
Customer Support Engineer Resume

Customer Support Engineer Demographics

Customer Support Engineer Gender Statistics

male

85.8 %

female

14.2 %

Customer Support Engineer Ethnicity Statistics

White

58.6 %

Asian

14.8 %

Hispanic or Latino

14.2 %

Customer Support Engineer Foreign Languages Spoken Statistics

Spanish

34.7 %

Carrier

11.6 %

French

9.5 %
Job Openings

Find the best Customer Support Engineer job for you

0 selections
0 selections

Customer Support Engineer Jobs You Might Like

Customer Support Engineer Education

Customer Support Engineer Majors

Customer Support Engineer Degrees

Bachelors

60.8 %

Associate

18.7 %

Masters

10.4 %

Top Colleges for Customer Support Engineers

1. California State University - Long Beach

Long Beach, CA • Private

In-State Tuition
$6,798
Enrollment
31,503

2. Massachusetts Institute of Technology

Cambridge, MA • Private

In-State Tuition
$51,832
Enrollment
4,550

3. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

4. Purdue University

West Lafayette, IN • Private

In-State Tuition
$9,992
Enrollment
33,495

5. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

6. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

7. California State Polytechnic University, Pomona

Pomona, CA • Private

In-State Tuition
$7,353
Enrollment
24,841

8. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

9. Minnesota State University - Mankato

Mankato, MN • Private

In-State Tuition
$8,184
Enrollment
11,675

10. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835
Job Openings

Find the best Customer Support Engineer job for you

0 selections
0 selections

Customer Support Engineer Jobs You Might Like

Online Courses For Customer Support Engineer That You May Like

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.4
(509)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
4.2
(1,123)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

Show More Customer Support Engineer Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Support Engineer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 25.8% of Customer Support Engineers listed Technical Support on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

Best States For a Customer Support Engineer

Some places are better than others when it comes to starting a career as a Customer Support Engineer. The best states for people in this position are Washington, Oregon, California, and North Dakota. Customer Support Engineers make the most in Washington with an average salary of $116,963. Whereas in Oregon and California, they would average $106,762 and $101,076, respectively. While Customer Support Engineers would only make an average of $91,840 in North Dakota, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Customer Support Engineer Jobs:
1,973
Highest 10% Earn:
$151,000
Location Quotient:
1.52
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Customer Support Engineer Jobs:
8,294
Highest 10% Earn:
$133,000
Location Quotient:
1.6
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Oregon

Total Customer Support Engineer Jobs:
805
Highest 10% Earn:
$139,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Support Engineers

How Do Customer Support Engineer Rate Their Jobs?

Working as a Customer Support Engineer? Share your experience anonymously.
Do you work as a Customer Support Engineer?
Rate how you like work as Customer Support Engineer. It's anonymous and will only take a minute.

Top Customer Support Engineer Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Support Engineers and discovered their number of Customer Support Engineer opportunities and average salary. Through our research, we concluded that Cisco Systems was the best, especially with an average salary of $85,596. KLA follows up with an average salary of $97,118, and then comes Hewlett Packard Enterprise with an average of $72,365. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Support Engineer. The employers include Commvault, PerkinElmer, and Benefitfocus

Most Common Employers For Customer Support Engineer

RankCompanyZippia ScoreAverage Customer Support Engineer SalaryAverage Salary
1$99,581
2$97,118
3$96,337
4$91,530
5$85,614
6$85,596