To be a customer support engineer, you will need to respond to customer inquiries about technical roles through the Internet, telephone calls, and email. You need strong communication skills and be able to work under stressful conditions to solve technical problems. You will diagnose and troubleshoot customer technical problems, resolve those problems, handle customer complaints, and participate in training customers on technical programs.
To be a customer support engineer, you will need to have knowledge about computer science, software programs and have a bachelor's degree in computer science or business practices. You need to learn the software your company uses in order to help employees and customers resolve their software issues. You may want to take courses to learn about different computer systems. The more knowledge you have on the computer systems your company uses, the better customer support engineer you will be.
A customer support engineer is a good career with many future possibilities. With the education and experience you have, the median hourly wage could be $83,000 per year.
There is more than meets the eye when it comes to being a Customer Support Engineer. For example, did you know that they make an average of $42.04 an hour? That's $87,449 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many Customer Support Engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Speaking skills.
If you're interested in becoming a Customer Support Engineer, one of the first things to consider is how much education you need. We've determined that 60.8% of Customer Support Engineers have a bachelor's degree. In terms of higher education levels, we found that 10.4% of Customer Support Engineers have master's degrees. Even though most Customer Support Engineers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Support Engineer. When we researched the most common majors for a Customer Support Engineer, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Support Engineer resumes include Master's Degree degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Customer Support Engineer. In fact, many Customer Support Engineer jobs require experience in a role such as Field Service Technician. Meanwhile, many Customer Support Engineers also have previous career experience in roles such as Systems Administrator or Network Engineer.