To be a customer support engineer, you will need to respond to customer inquiries about technical roles through the Internet, telephone calls, and email. You need strong communication skills and be able to work under stressful conditions to solve technical problems. You will diagnose and troubleshoot customer technical problems, resolve those problems, handle customer complaints, and participate in training customers on technical programs.
To be a customer support engineer, you will need to have knowledge about computer science, software programs and have a bachelor's degree in computer science or business practices. You need to learn the software your company uses in order to help employees and customers resolve their software issues. You may want to take courses to learn about different computer systems. The more knowledge you have on the computer systems your company uses, the better customer support engineer you will be.
A customer support engineer is a good career with many future possibilities. With the education and experience you have, the median hourly wage could be $83,000 per year.
How to Become a Customer Support Engineer
What is a Customer Support Engineer
There is more than meets the eye when it comes to being a Customer Support Engineer. For example, did you know that they make an average of $42.04 an hour? That's $87,449 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Customer Support Engineer Do
There are certain skills that many Customer Support Engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Speaking skills.
How To Become a Customer Support Engineer
If you're interested in becoming a Customer Support Engineer, one of the first things to consider is how much education you need. We've determined that 60.8% of Customer Support Engineers have a bachelor's degree. In terms of higher education levels, we found that 10.4% of Customer Support Engineers have master's degrees. Even though most Customer Support Engineers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Support Engineer. When we researched the most common majors for a Customer Support Engineer, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Support Engineer resumes include Master's Degree degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Customer Support Engineer. In fact, many Customer Support Engineer jobs require experience in a role such as Field Service Technician. Meanwhile, many Customer Support Engineers also have previous career experience in roles such as Systems Administrator or Network Engineer.
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Customer Support Engineer Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Customer Support Engineer can determine their career goals through the career progression. For example, they could start out with a role such as Systems Administrator, progress to a title such as Information Technology Manager and then eventually end up with the title Information Technology Director.
Customer Support Engineer Jobs You Might Like
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Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Customer Support Engineer
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5 Customer Support Engineer Resume Examples
Build a professional customer support engineer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your customer support engineer resume.
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Henry Shaw Customer Support Engineer |
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Henry Shaw Customer Support Engineer Experience Customer Support Engineer2020 - Present Enterprise Holdings•New York, NY
Support2011 - 2020 Enterprise Holdings•New York, NY
Consultation Agent2010 - 2011 Enterprise Holdings•New York, NY
Skills Job AidsGeekHardwareSQLTabletsEthernetTimely FashionVmwareHvacDatabase Education Bachelor's Degree Information Technology2007 - 2010 University of Massachusetts Boston•Boston, MA |
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Learn How To Write a Customer Support Engineer Resume
At Zippia, we went through countless Customer Support Engineer resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Customer Support Engineer Resume Examples And TemplatesAnd if you’re looking for a job, here are the five top employers hiring now:
Choose From 10+ Customizable Customer Support Engineer Resume templates
Zippia allows you to choose from different easy-to-use Customer Support Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Support Engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Find the best Customer Support Engineer job for you
Customer Support Engineer Jobs You Might Like
- High Paying Customer Support Engineer Jobs - $118K and Up
- Work From Home Customer Support Engineer Jobs
- Entry Level Customer Support Engineer Jobs
- Part Time Customer Support Engineer Jobs
- Actively Hiring
- No Degree Customer Support Engineer Jobs
Top Colleges for Customer Support Engineers
1. California State University - Long Beach
Long Beach, CA • Private
2. Massachusetts Institute of Technology
Cambridge, MA • Private
3. Stanford University
Stanford, CA • Private
4. Purdue University
West Lafayette, IN • Private
5. Harvard University
Cambridge, MA • Private
6. Duke University
Durham, NC • Private
7. California State Polytechnic University, Pomona
Pomona, CA • Private
8. University of Pennsylvania
Philadelphia, PA • Private
9. Minnesota State University - Mankato
Mankato, MN • Private
10. Western Carolina University
Cullowhee, NC • Private
Find the best Customer Support Engineer job for you
Customer Support Engineer Jobs You Might Like
- High Paying Customer Support Engineer Jobs - $118K and Up
- Work From Home Customer Support Engineer Jobs
- Entry Level Customer Support Engineer Jobs
- Part Time Customer Support Engineer Jobs
- Actively Hiring
- No Degree Customer Support Engineer Jobs
Online Courses For Customer Support Engineer That You May Like
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Top Skills For a Customer Support Engineer
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 25.8% of Customer Support Engineers listed Technical Support on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.
Best States For a Customer Support Engineer
Some places are better than others when it comes to starting a career as a Customer Support Engineer. The best states for people in this position are Washington, Oregon, California, and North Dakota. Customer Support Engineers make the most in Washington with an average salary of $116,963. Whereas in Oregon and California, they would average $106,762 and $101,076, respectively. While Customer Support Engineers would only make an average of $91,840 in North Dakota, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Washington
$116,963
Avg. Salary
2. California
$101,076
Avg. Salary
3. Oregon
$106,762
Avg. Salary
How Do Customer Support Engineer Rate Their Jobs?
Top Customer Support Engineer Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Support Engineers and discovered their number of Customer Support Engineer opportunities and average salary. Through our research, we concluded that Cisco Systems was the best, especially with an average salary of $85,596. KLA follows up with an average salary of $97,118, and then comes Hewlett Packard Enterprise with an average of $72,365. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Support Engineer. The employers include Commvault, PerkinElmer, and Benefitfocus