Customer support engineer demographics and statistics in the US
Customer support engineer demographics research summary. Zippia estimates customer support engineer demographics and statistics in the United States by using a database of 30 million profiles. Our customer support engineer estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer support engineers after extensive research and analysis:
- There are over 79,068 customer support engineers currently employed in the United States.
- 14.2% of all customer support engineers are women, while 85.8% are men.
- The average customer support engineer age is 42 years old.
- The most common ethnicity of customer support engineers is White (54.7%), followed by Asian (15.0%), Hispanic or Latino (14.9%) and Black or African American (9.7%).
- Customer support engineers are most in-demand in Chandler, AZ.
- The technology industry is the highest-paying for customer support engineers.
- 11% of all customer support engineers are LGBT.
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Customer support engineer demographics by:
Customer support engineer gender statistics
14.2% of customer support engineers are women and 85.8% of customer support engineers are men.
- Male, 85.8%
- Female, 14.2%
Customer support engineer gender ratio
| Gender | Percentages |
|---|---|
| Male | 85.8% |
| Female | 14.2% |
Customer support engineer gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$85,251
Female income
$83,145
Customer support engineer gender ratio over time
This data breaks down the percentage of men and women in customer support engineer positions over time. Currently, 14.2% of customer support engineers are female.
Customer support engineer gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 82.31% | 17.69% |
| 2011 | 83.01% | 16.99% |
| 2012 | 84.00% | 16.00% |
| 2013 | 84.36% | 15.64% |
| 2014 | 84.61% | 15.39% |
| 2015 | 85.78% | 14.22% |
| 2016 | 85.87% | 14.13% |
| 2017 | 85.81% | 14.19% |
| 2018 | 86.27% | 13.73% |
| 2019 | 85.43% | 14.57% |
| 2020 | 85.76% | 14.24% |
| 2021 | 85.79% | 14.21% |
Customer support engineer related jobs gender ratio
We compared customer support engineers with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Customer Support Engineer | 86% | 14% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer support engineer demographics by race
The most common ethnicity among customer support engineers is White, which makes up 54.7% of all customer support engineers. Comparatively, 15.0% of customer support engineers are Asian and 14.9% of customer support engineers are Hispanic or Latino.
- White, 54.7%
- Asian, 15.0%
- Hispanic or Latino, 14.9%
- Black or African American, 9.7%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.4%
Customer support engineer race
| Customer support engineer race | Percentages |
|---|---|
| White | 54.7% |
| Asian | 15.0% |
| Hispanic or Latino | 14.9% |
| Black or African American | 9.7% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.4% |
Customer support engineer race and ethnicity over time
See how customer support engineer racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer support engineer race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.35% | 10.10% | 11.55% | 11.98% |
| 2011 | 64.05% | 10.19% | 11.69% | 11.48% |
| 2012 | 62.78% | 10.43% | 11.94% | 12.12% |
| 2013 | 61.72% | 9.67% | 12.75% | 12.50% |
| 2014 | 61.43% | 9.88% | 12.40% | 13.21% |
| 2015 | 61.33% | 9.34% | 13.58% | 13.09% |
| 2016 | 61.12% | 9.31% | 13.55% | 12.99% |
| 2017 | 60.34% | 8.97% | 14.01% | 13.39% |
| 2018 | 60.45% | 8.93% | 14.09% | 13.12% |
| 2019 | 58.64% | 8.85% | 14.80% | 14.25% |
| 2020 | 56.60% | 9.42% | 14.58% | 14.41% |
| 2021 | 54.75% | 9.66% | 14.95% | 14.94% |
Customer support engineer wage gap by race
According to our data, asian customer support engineers have the highest average salary compared to other ethnicities. Black or african american customer support engineers have the lowest average salary at $81,790.
| Ethnicity | Salary |
|---|---|
| Unknown | $83,020 |
| White | $84,502 |
| Black or African American | $81,790 |
| Asian | $94,212 |
| Hispanic or Latino | $83,301 |
Average customer support engineer age
See how the average age of customer support engineers varies based on ethnicity and gender.
Male
Female
Customer support engineer age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Customer support engineer age breakdown
The average age of customer support engineers is 40+ years years old, representing 56% of the customer support engineer population.
Customer support engineer age breakdown
| Customer Support Engineer Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Customer support engineer educational attainment
The most common degree for customer support engineers is bachelor's degree, with 61% of customer support engineers earning that degree. The second and third most common degree levels are associate degree degree at 19% and associate degree degree at 10%.
- Bachelor's, 61%
- Associate, 19%
- Master's, 10%
- Diploma, 7%
- Other Degrees, 3%
Customer support engineers by degree level
| Customer support engineer degree | Percentages |
|---|---|
| Bachelor's | 61% |
| Associate | 19% |
| Master's | 10% |
| Diploma | 7% |
| Other Degrees | 3% |
Customer support engineer jobs you might like
Customer support engineer wage gap by degree level
According to the data, customer support engineers with a Master's degree earn more than those without, at $99,555 annually. With a Doctorate degree, customer support engineers earn a median annual income of $94,997 compared to $86,428 for customer support engineers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $99,555 |
| High School Diploma or Less | $77,326 |
| Bachelor's Degree | $86,428 |
| Doctorate Degree | $94,997 |
| Some College/ Associate Degree | $79,032 |
Customer support engineer employment statistics
Most customer support engineers work for a private in the technology industry.
Company size where customer support engineers work
Below, you can see the size of companies where customer support engineers work.
Customer support engineer jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 8% |
| 100 - 500 employees | 24% |
| 500 - 1,000 employees | 10% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 26% |
Customer support engineer jobs by company type
Employees with the customer support engineer job title have their preferences when it comes to working for a company. For instance, most customer support engineers prefer to work at private companies over public companies.
Customer support engineer jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 42% |
| Private | 57% |
Customer support engineer jobs by industry
The most common industries for customer support engineers are technology, telecommunication and professional.
Customer support engineer industry statistics
| Industry | Percentages |
|---|---|
| Technology | 36% |
| Fortune 500 | 12% |
| Telecommunication | 8% |
| Manufacturing | 6% |
| Professional | 6% |
| Start-up | 6% |
| Internet | 5% |
| Finance | 4% |
| Media | 3% |
| Health Care | 3% |
| Transportation | 2% |
| Automotive | 2% |
| Energy | 2% |
| Hospitality | 1% |
| Utilities | 1% |
| Construction | 1% |
| Retail | 1% |
| Non Profits | 1% |
| Education | 1% |
| Insurance | 1% |
Customer support engineer turnover and employment statistics
Customer support engineer unemployment rate over time
The unemployment rate for customer support engineers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer support engineer unemployment rate by year
| Year | Customer support engineer unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average customer support engineer tenure
The average customer support engineer stays at their job for 1-2 years, based on the 3,078 customer support engineers resumes in Zippia's database.
Customer support engineer tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 17% |
| 1-2 years | 41% |
| 3-4 years | 17% |
| 5-7 years | 13% |
| 8-10 years | 4% |
| 11+ years | 8% |
Customer support engineer LGBT ratio compared to similar jobs
Review the percent of customer support engineers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Personal Computer Network Analyst | 7.31% | 48,364 |
| Hyperion Consultant | 8.42% | 33,346 |
| Assistant System Engineer Trainee | 8.46% | 257,598 |
| Security Engineer | 8.59% | 86,093 |
| Network Systems Analyst | 9.03% | 127,522 |
| Interactive Media Project Manager | 10.54% | 74,126 |
| Customer Support Engineer | 10.88% | - |
Similar customer support engineer jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Personal Computer Network Analyst | 7.31% | 48,364 |
| Hyperion Consultant | 8.42% | 33,346 |
| Assistant System Engineer Trainee | 8.46% | 257,598 |
| Security Engineer | 8.59% | 86,093 |
| Network Systems Analyst | 9.03% | 127,522 |
| Interactive Media Project Manager | 10.54% | 74,126 |
Foreign languages spoken by customer support engineers
The most common foreign language among customer support engineers is Spanish at 34.7%. The second-most popular foreign language spoken is Carrier at 11.6% and French is the third-most popular at 9.5%.
- Spanish, 34.7%
- Carrier, 11.6%
- French, 9.5%
- Japanese, 6.3%
- Russian, 5.3%
- Other, 32.6%
Customer support engineer languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 34.7% |
| Carrier | 11.6% |
| French | 9.5% |
| Japanese | 6.3% |
| Russian | 5.3% |
| Other | 32.6% |
