Customer Support Engineer Jobs Near Me

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. The Corporate Help Desk / Close Support Technician is responsible for delivering comprehensive technical assistance and support to corporate staff and end-users within the organization. This role involves troubleshooting, problem-solving, and providing solutions for software, hardware, and network-related issues. The technician will work both remotely and on-site to ensure end-user productivity and a seamless IT experience. (This is a part time position) Key Responsibilities: Technical Support and Troubleshooting: Provide first-line support by troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Handle requests via phone, email, and ticketing system, ensuring timely resolution and user satisfaction. Escalate complex issues to higher-level IT staff or specialized teams as needed. Software and Hardware Maintenance: Install, configure, and update software applications on desktops, laptops, and mobile devices. Perform hardware diagnostics, repair, and replacement as necessary, including setting up new hardware and decommissioning old hardware. Collaborate with asset management teams to track hardware and software inventory. User Training and Documentation: Educate end-users on best practices and use of standard applications, email, and collaborative tools. Create and update support documentation, FAQs, and knowledge base articles to aid both users and IT team members. Conduct periodic refresher training sessions for corporate staff. Close Support for Executives and VIPs: Provide tailored, high-priority support to executive staff and VIPs, ensuring swift response and discreet handling of issues. Conduct proactive checks and preventive maintenance for executive devices and meeting room technology. System Monitoring and Proactive Problem Resolution: Monitor IT systems for performance and reliability, proactively identifying potential issues and addressing them before they affect end-users. Assist in implementing software patches, updates, and security measures. Collaboration with IT and Security Teams: Work closely with network administrators, systems engineers, and security teams to address IT needs and enforce policies. Participate in IT projects, such as new software rollouts, office moves, or system upgrades, as assigned. Required Skills and Qualifications: Education and Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in a help desk, technical support, or desktop support role. Technical Proficiency: Strong knowledge of Windows and mac OS operating systems. Proficiency in Office 365, VPN, remote desktop tools, and common enterprise applications. Familiarity with network fundamentals, including LAN, Wi-Fi, and VPN configurations. Customer Service Skills: Excellent interpersonal and communication skills with a focus on empathy, patience, and professionalism. Ability to handle high-pressure situations calmly and efficiently, particularly for high-level executives and VIPs. Problem-Solving and Adaptability: Strong analytical skills to diagnose and resolve complex technical issues. Flexibility to work on-site or remotely as needed, including occasional after-hours support. Preferred Qualifications: Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar. Experience with service desk or ticketing systems (e.g., ServiceNow, Jira). Basic scripting knowledge for automation of routine tasks. This role requires a balance of technical expertise, strong communication skills, and a commitment to providing excellent support to internal users across various levels in the organization.

Avior Strategies specializes in finding innovative, cost-effective options for the ever-growing needs of the industry we serve. Our flexible, dynamic, and customer-focused approach provides our clients personalized service and efficient business solutions. From managing projects and products, excelling in customer success, and providing quality end-user software training and help desk support services, our team comes prepared with the tools necessary to help our clients achieve their goals. Our value lies in providing highly motivated professionals who work to alleviate client workload, delivering key projects and milestones without delay and without sacrificing the integrity of the product. We believe their success is our success and are willing to go the extra mile to accomplish our collective goals. The Opportunity: Jr. System Support Analyst I position with an outstanding opportunity to work in a small, focused team environment with unlimited challenges, providing support for our clients. System Support: • Determine system utilization by researching and testing systems • Create and execute test reports throughout the entire testing lifecycle • Create and maintain proper user documentation (system user guides, quick reference guides, admin guides etc.) • Assist SCRUM Team with SCRUM related activities including system configuration and quality assurance. Customer Support: • Answer the incoming calls on the IT Service Desk telephone queue • Provide issue management for end-user problems and ensure a consistent high-level responsiveness • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude • Develop, contribute, and maintain Service Desk documentation including procedural and work instructions The Ideal Candidate: The ideal candidate must have exceptional customer service skill with technical knowledge, have a bachelor's degree and 2 years of related experience, or an equivalent combination of education and training that provides the following required skills and abilities: • Experience using Microsoft Office (Word, Excel, and PowerPoint) • Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately • Possess strong conceptual, analytical, and problem-solving skills • Experience in gathering and engaging in business process analysis • Strong organizational and planning skills • Must be detail oriented • Skilled at prioritizing and completing tasks of multiple priorities in a timely manner • Confidence working with and interfacing with clients across different parts of the business • Comfortable working with technology, including web-based systems • Self-motivated and able to work with minimal supervision • Able to adapt quickly in a rapid, changing environment • Requirement: Candidate must be authorized to work in the U.S. without sponsorship and have resided in the U.S. for at least 3 years (consecutively) • Requirement: Candidate must be able to obtain a public trust clearance

Job Opportunity: IT Support Specialist Level 2 at AVASO Technology Employment Type: Freelance/Self-Employed/Part-Time Experience: 4+ years Type of Agreement: 1099 Independent Contractor Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced IT Support Specialist Level 2 to join our team in Arlington, Virginia, United States. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Freelance Work: It means you will work for your own like a self-employed and you will get paid only for the hours OR days' you work on the customer's site. Job Description IT Support Specialist Level 2 Engineer will provide day-to-day local\remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fixes, fault diagnosis, and resolution. Providing fault analysis to customers' various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have 4 years of experience in Windows Desktop support. Key Responsibilities: Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of the Mac operating system, to support Apple pc users. Install, upgrade, support, and troubleshoot for printers, and computer hardware. Performs general preventative maintenance tasks on computers, laptops, and printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Desired Skills & Experience :- Bachelor's degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months years of IT experience. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems. Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. Proven ability to multi-task, effectively determine priorities, and meet SLAs. Excellent communication relationship-building and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning. Competitive salary and benefits package. Work with cutting-edge technologies to shape the future of IT solutions. How to Apply: Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to ****************************** or *********************. AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. Implements medium to high risk changes on production systems. Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. Deploys standard repeatable build outs of medium complexity. Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. Analyzes system performance indicators and recommends improvement actions. Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. Installs and maintains third-party tools. Makes proactive suggestions for service improvements. May train less experienced staff in the supported products and best practice for production support. Minimum Qualifications Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. 2-5 years of experience in information technology, systems administration or other IT related field. Other Job Specific Skills Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience preferred with cloud infrastructure, digital workspace, and storage technology

Guidance and advice to personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills. Responsibilities (include but not limited to): Act as a sub-area resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs. Excellent customer service skills, meeting with users in person to resolve complex technology issues. Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems. Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives. Provide meaningful contributions to team efforts to enhance overall departmental effectiveness. Leverage multiple resources or coordinating with other teams in order to meet customer needs. Facilitate the implementation and support of defined Technology solutions. Communicate system updates to customers as required. Coordinate, track, and maintain inventory. Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Perform software and Firmware upgrades and testing as needed or part of an initiative or project. Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence. Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions. Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools. Provide technical guidance and consult with customer stakeholders. To qualify, candidates must have: • Excellent interpersonal, communication and organizational skills • Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment • Able to work effectively with high level customers and other management personnel • Excellent Customer Service skills.

Technical Support Engineer, TopClass LMS WBT Systems - Alexandria, VA (Remote) About us TopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at every stage of their working life. Our award-winning learning system delivers impactful professional development experiences for continuing education and certification programs and virtual conferences. About our position We're looking for an experienced Technical Support Engineer to join our team and provide technical support of TopClass and associated integrations. In this role, you will be addressing technical issues raised by clients and partners. By proposing solutions, participating in code deployment, and maintaining a strong understanding of TopClass, you will contribute to product enhancement. What you'll be doing Resolving tier 2 and 3 technical issues raised by clients and partners. Actively collaborating with all teammates to resolve issues and propose solutions. Participating in roll out of code deploy and intermittent fixes and releases as needed. Maintaining a good working knowledge of TopClass functionality. Working to deliver timely reproduction, analysis, and solution of technical issues for clients, including participating in client calls as needed. Following established standards and guidelines to deliver solutions that are of high quality and high value to WBT and its customers. Learning, following, adapting, and applying agile software development techniques, methodologies, and processes. Contributing, receiving, and acting upon constructive feedback for continuous process, product, and self-improvement. Providing technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance. Performing other job-related duties and responsibilities as may be assigned from time to time. What we want you to have degree in Computer Science, Information Science or related field, or equivalent experience years of experience in technical support delivery in the following technologies: Java, Spring, Hibernate, SQL Server, IIS, HTML, JavaScript, CSS, XML, AJAX and REST time management and multi-tasking abilities interpersonal and communication (verbal and written) skills ability to collaborate successfully with others in person or remotely. What we offer WBT Systems is part of Advanced Solutions Holdings, a global software leader operating for more than 30 years in North America, United Kingdom, Europe, and Australia. We have perfected the employee-first culture with a fun, friendly, and casual work environment. We encourage new ideas, fresh perspectives, and positive attitudes and offer many employee benefits including excellent remuneration, generous annual leave and other employee benefits, and numerous opportunities for professional growth and development.

***** Great Opportunity with Mentra's Client in Redmond, WA****** About the Company: Mentra is a neurodivergent-friendly talent platform that intelligently matches neurodiverse individuals with employers that value their strengths. BASIC QUALIFICATIONS - 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years of PC repair, troubleshooting, deployment and liquidation experience - 1+ years of IT client, server, and network service delivery experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 2+ years of supporting and maintaining a corporate network environment experience - 1+ years of working with windows server technologies experience - High school or equivalent diploma PREFERRED QUALIFICATIONS - 4+ years of network troubleshooting and support experience - 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 4+ years of troubleshooting in a multi-user high availability environment experience - AV/VC experience

Responsibilities: Provide first and second level support for a variety of hardware and software issues for 800+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Participate in auditing and documenting hardware and software inventory Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Install necessary software for users to perform daily tasks (internal company software, Microsoft Office suite, etc.) Setup and Configure Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Research and make recommendations on products, services, protocols, and standards in support of IT procurement and development Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function Specific Required Skills and Competencies: Strong Knowledge of supporting Windows 10 and 11Laptops, IOS products, Android products, and Chromebooks. Working Knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support

Technology Support Specialist I 6 Months contract with possible ext. McLean VA 22102 -Onsite TOP 3 MUST HAVES: 1. TRAINABLE 2. PROFESSIONAL 3. PUNCTUAL 8-5 or 9-6 EST Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs. Excellent customer service skills, meeting with users in person to resolve complex technology issues. Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems. Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives. Provide meaningful contributions to team efforts to enhance overall departmental effectiveness. Leverage multiple resources or coordinating with other teams in order to meet customer needs. Facilitate the implementation and support of defined EY Technology solutions. Communicate system updates to customers as required. Coordinate, track, and maintain inventory. Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Perform software and Firmware upgrades and testing as needed or part of an initiative or project. Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence. Participate in post-mortem analysis of significant projects or events, sharing best practice techniques and solutions. Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools. Provide technical guidance and consult with EY customer stakeholders. To qualify, candidates must have: Degree in Computer Science or a related discipline; or equivalent work experience in IT Support Approximately 1-3 plus years of experience in support of IT products Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications Excellent interpersonal, communication and organizational skills Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment Able to work effectively with high level customers and other management personnel Excellent Customer Service skills. Education A bachelor's degree in Computer Science or a related discipline, or equivalent work experience..

Benefits of working with our global company include Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement program Purpose Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer (dotted line to Site Director) with 30% of duties Facilities related This position is 100% onsite in Richmond, VA. Work at home is not available for this position. Your Responsibilities Assist with the support of all aspects of LAN-based networking Assist with the installation and maintenance of all computer hardware and software Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software Cabling new and existing locations for new network, phone or other equipment Repair or upgrade computer systems as needed Provide Tier 1 level support on hardware and software technical issues All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer , or Site Director Responsible for the day to day facility activities including: Monitoring and updating site security measures Monitoring and managing HVAC automation Appropriately communicate with customers both internal and external Position does require some weekend and after hours business schedules with 24 hours on call availability Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Complete routine maintenance such as painting, arrange scheduling for any maintenance requiring a vendor Lead the housekeeping and security vendors in their work and scheduling Complete duties tied to site aesthetics such as hanging pictures, arranging furniture, etc Manage partnerships with landlord, breakroom vending company, and other similar relationships Qualifications Must be a computer course student, graduate or have computer related work experience. Strong understanding of network routing protocols and their practical applications on global networks Experience in managing distributed inventory of network equipment Experience in virtual networking setup using VMware Experience with Cisco and Juniper product lines at a technical and hardware level Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices Experience with VoIP and supporting VoIP over a production WAN Ability to view a computer monitor for several hours at a time Candidates must have open availability and able to work additional hours as needed Must possess the skillset and ability to complete all tasks listed above as well as other similar tasks not specifically named Must have exceptional attendance and flexibility for scheduling needs Absolutely must possess a positive, can do attitude, and thrive in a fast-paced, team oriented environment Role requires the ability to quickly assess, prioritize, and plan multiple competing priorities Our Mission It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. This company is an Equal Opportunity Employer

Network Systems Administrator - Must have Top Secret Clearance Chantilly VA - on site 5 days a week, with every other Friday off Full time, permanent role May be monthly travel within a 2hr radius We are looking for an experienced Network Systems Administrator to support the Chantilly, VA facility. The selected candidate will be responsible for ensuring reliable operations, stability, and integrity of classified information systems and networks to ensure they are following client and federal regulations. May also serve as an alternate facility Information Systems Security Manager. Responsibilities Designs, builds, configures, implements, and maintains IT network systems equipment and technologies. Provides Windows and Linux OS systems administration, cybersecurity (information assurance) support for various classified systems, including local regional office support. Configures and maintains information systems in compliance with security policies and standards. Initiates and follows through to completion, Risk Management Framework (RMF) packages for enterprise architectures in accordance with NISPOM/DAAPM, ICD 503/CNSSI 1253, JSIG, NIST 800-53 and NIST 800-171 requirements. Creates and maintains Assessment and Authorization (A&A) packages, System Security Plans (SSPs), Risk Assessment Reports (RARs), Security Controls Traceability Matrices (SCTMs) and Plans of Action & Milestones (POA&Ms) for all classified systems. Conducts analysis and assessments of the security control assessment guidance, procedures, and templates to ensure correct and uniform implementation of the new RMF assessment processes. Identifies, contains, investigates, and reports data spills to the Government Security ISSM through preliminary written reports. Coordinates containment and device sanitization with staff at the affected locations. Works with the FSO/ISSO for assessment/mitigation strategy addressing the data spill in the approved response plan. Provides technical oversight for classified system compliance and conduct self-assessments. Interfaces directly with Defense Counterintelligence and Security Agency (DCSA) and other system sponsoring clients to conduct security inspections, tests, and system review. Reviews commercial security patches and reports of cyber-attacks; analyzes them for applicability along with CTO, Information Vulnerability Alerts (IAVA) and other cybersecurity directives within the time specified by the issuing authority (e.g., U.S. CYBER COMMAND); analyzes them for applicability to and effect on the systems supporting DoD contracts. Supports cybersecurity testing of client-based systems undertest lead supervision. Key Qualifications Eight years of relevant experience as an IT systems administrator; or an equivalent combination of education/training and/or experience in a related field. Must have an active Top Secret clearance with the ability to obtain TS/SCI. Experience with Linux systems administration and configuration. Experience with network systems administration, Active Directory, and GPO management. Experience with switch, router, wireless access points, USB, and firewall configuration. Experience with IT Security Engineering in support of systems development, interface, and/or architecture requirements. Experience with eMASS for DoD information system Security Authorization and Continuous Monitoring workflows and reports. Ability to travel to local regional sites to provide support for on-premise networks/systems, and to attend meetings and training (less than 10 percent of time). Preferred Qualifications Bachelor's degree in Computer Information Systems Military veteran with relevant IT and computer security experience will be considered a plus. Experience with PowerShell, Python, Shell Scripting, and /or other scripting languages. Knowledge of ESXi virtualization and VMware. Experience with Nessus, WebInspect, AppDetective, Wireshark, Nmap, and other vulnerability detection tools. Certified Information Systems Security Professional (CISSP) (or Associate) is considered a plus. Eight years of relevant experience as an IT systems administrator; or an equivalent combination of education/training and/or experience in a related field. Requires DoD8140 (8570) Approved Baseline Certification to meet IAT Level III certification and advanced knowledge of information assurance principles and the regulatory environment. Must possess key qualifications of an Information Assurance Specialist I & II, in addition to the following: Experience with Linux systems administration and configuration. Experience with network systems administration, Active Directory, and GPO management. Experience with switch, router, wireless access points, USB, and firewall configuration. Experience with IT Security Engineering in support of systems development, interface, and/or architecture requirements. Experience with eMASS for DoD information system Security Authorization and Continuous Monitoring workflows and reports. Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

Titania Solutions Group (Titania) is seeking a DevSecOps Systems Engineer to fill a critical position on the LANDMARK AOS program, a large SETA contract supporting the customer's Ground Enterprise Directorate (GED) in Chantilly, VA. Title: DevSecOps Systems Engineer Pay Range: $160,000 - $210,000 annually! Schedule: FT on site in Chantilly, VA, in a SCIF *** Must have an active TS/SCI w/Poly *** As the DevSecOps Systems Engineer you will operate within an environment encompassing evolving capabilities, Agile engineering, internal, IC and academic outreach, sensitive operational architectures, and strategic policy matters for the larger Intelligence Community (IC). The DevSecOps Systems Engineer will also perform Systems Engineering activities including concept of operations formulation, requirements definition, program analysis and engineering, design and support to capabilities experiments / exercises, systems integration, and operations performance analysis. Required Education and Experience: Bachelor's and nine (9) years or more experience; Master's and seven (7) years or more experience; PhD or JD and four (4) years or more experience. 3+ years as a DevOps Engineer or equivalent 2+ years of experience with CI/CD orchestrator tools e.g., Jenkins, Maven, Ant, or similar CI/CD orchestrator tool(s) Experience with at least one configuration/deployment management system e.g., Chef, Puppet, Ansible, AWS Cloud Formation, Salt, or other similar tools Knowledge of Cloud technologies (e.g., AWS, Azure) specifically regarding key services e.g., EC2, S3, VPC, KMS, CloudFormation, IAM. Program lifecycle experience from concept development and design to deployment, operations, and maintenance, decommission. Proficient with MS Office (Word, PowerPoint, Excel), MS Outlook, MS Project Familiarity with Test Automation tools and frameworks XUnit, Selenium, Cypress JS, SauceLabs, etc. Responsibilities: Provide leadership in applying DevSecOps concepts, processes, and tools to help plan and define capabilities to support operations (e.g., automation, situational awareness, etc.) Support digital engineering strategy and governance development and implementation roadmap planning across contractor and government teams. Analyze user needs, concept of operations, and high-level systems architectures to develop system requirements. Identify and communicate system engineering risks, issues, opportunities, assumptions, mitigations, and dependencies. Collaborate with SETA team members, development contractors, and in customer forums. Work with technical teams to help define scope and acquisition approach for a constant stream of program requirements and external stakeholders. Lead complex projects/issues that require in-depth cloud solution integration knowledge across multiple technical areas and business segments. Help advise the government on acquisition decisions and strategies. Represent the government at developer lead release and sprint planning events; ensuring that the government and stakeholder needs are prioritized. Engage with Agile Development teams to assess implementation and execution. Operate as a strategic advisor to Senior Customers and apply hands-on experience to consult in the design, build, and maintain continuous integration (CI)/continuous delivery (CD) pipelines. Apply automated testing tools to automate testing. Guide the design, build and maintenance of CI/CD pipelines in multiple integration and test (I&T) environments. Install, configure, and manage automated testing tools in the environment.

hackajob transforms your job search into a personalized experience, where you're in control. We partnered with a leading provider of customized and integrated solutions in information technology, software engineering, data analytics, and electromagnetic spectrum management, serving federal and commercial clients. Role: System Engineer Location: Richmond, VA Work model: HYBRID - Fulltime (1-2 days in the office) Salary: $105,000 - $180,000 CANDIDATE MUST HAVE AN ACTIVE SECURITY CLEARANCE Must haves: Security+ Certification A minimum of four(4) years of practical experience managing hybrid storage infrastructure, including Azure Cloud and/or Amazon Web Services (AWS). At least two (2) years of hands-on experience managing enterprise Storage Area Networks (SAN) Proficient in Active Directory and security software. In-depth technical expertise in networks, firewalls, OT-IT network segmentation, and associated hardware and software. Skilled in Server/OS maintenance, including patch management and updates. Excellent communication and analytical abilities. Practical experience managing enterprise hierarchical storage systems and operating enterprise backup/restore services using tools such as Veritas NetBackup, AWS Backup, or Microsoft Azure Recovery Services/Site Recovery. If you're interested in finding out more about this fantastic opportunity, please get your application in and we can arrange a call. You can also apply directly using this link: APPLY HERE! hackajob is a recruitment platform that will match you with relevant roles based on your preferences and in order to be matched with the roles you need to create an account with us. *This role requires you to be based in the US*

Job Title: Junior Data Center Technician Job Type: Contract, 1 year - Onsite Role. Pay Rate: $35-$38hr on W2 JOB DESCRIPTION Role & Responsibilities Client is seeking data center technicians to help maintain datacenter facilities around the globe. They will be part of a small but growing team of very talented people responsible for maintaining the cloud that hundreds of millions of people use to store their data. Datacenter Operations Technician Contractor (CW) Hourly, contingent worker Works daily, on-site at one datacenter site in a given region Reports to DCO manager or local region/site DCO lead Replace ticketed component (HDD, SSD, DIMM, PSU, fan) Receive/send packages for replaced components (RMAs) Assist with regular site maintenance activity (inventory, cleanup, etc.) Escalate complex and/or abnormal issues on site with the DCO team Requirements Experience with desktop PC and/or datacenter server hardware Intermediate knowledge of linux, operational understanding of and how to modify/add dns zone files, experience using version control such as git or hg, basic scripting and regular expressions Able to lift 20-30lbs on a daily basis Excellent verbal and written communication skills Excellent time and project management skills About Maxonic: Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients. Interested in Applying? Please apply with your most current resume. Feel free to contact Pramod Kumar (******************** / *************** for more details.

is onsite Shift: Mon-Fri 8AM-5PM Pay: $20-22/hr - weekly pay on W2 Duration: long-term contract with permanent potential Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems and workstations. Manage queue, complete onsite repairs, manage inventory, update calls. Business casual dress code. Personal tools & specialty tools will be provided. General IT troubleshooting will likely be asked how to do certain things within the Windows operating system, and Microsoft apps like Teams, Outlook, OneDrive, OneNote. A+, Dell and Lexmark certifications preferred Strong customer service skills - personable, empathetic, patient - Will be handing off computers to our internal users Communicates highly technical information to both technical and nontechnical personnel May be called upon to recommend hardware and software solutions, including new acquisitions and upgrades May participate in development of information technology and infrastructure projects May involve use of problem management databases and help desk system Qualifications: Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's) Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer Works well under general supervision 3-5 years plus supporting Desktops, Laptops and Printers. 3-5 years plus with customer service experience Personable as they will be interacting with a wide range of users and environments

About Us ECCO Select is certified as a Women-owned, Minority-owned, Small Business Enterprise. Through best-in-class talent acquisition, IT program management, and being an established government contractor, ECCO Select specializes in providing people, process, and technology solutions for our clients' needs. ECCO Select has experience in assisting our commercial and government clients successfully manage projects and programs that transform their business operations through a variety of IT solutions. We're the talent behind the technology. To find out more about ECCO visit ******************* - Network Administrator Job Title: Network Administrator II Job Group and Level: Senior Network and Computer Systems Administrator Division/Department: Secure DoD Business Network support Reports to: Program Manager Work Location: Manassas, VA | Crystal City, VA Remote %: 0% You will work onsite in Crystal City, VA initially and then transition to onsite in Manassas, VA within the first year. We offer competitive compensation and an exceptional benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, paid time off, and much more. Job Summary: The Network Administrator II is responsible for supporting and maintaining the network infrastructures within domestic and international environments and data centers. This role contributes to a large enterprise effort on a federal contract, focusing on ensuring the reliability, security, and performance of network systems. The Network Administrator II will collaborate with senior team members and cross-functional IT teams to implement network solutions and troubleshoot issues effectively. Job Responsibilities: Assist in the management and maintenance of Cisco-based network infrastructure, including routers, switches, firewalls, and wireless access points. Monitor network performance, identify issues, and implement troubleshooting measures to ensure optimal functionality. Collaborate with IT teams to support the integration of new network solutions and technologies. Implement network security measures to protect sensitive data and comply with federal standards. Maintain documentation related to network configurations, procedures, and operational standards. Provide support and guidance to junior network administrators and assist in their training and development. Participate in capacity planning and network upgrade projects as needed. Coordinate with vendors for network equipment procurement and support services. Ensure adherence to SLAs and assist in reporting on network performance and incidents. Stay updated on industry trends and best practices to contribute to network improvements. Qualifications: Must have an active Top Secret with SCI eligibility. As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), ECCO Select will not consider candidates for this position who do not meet the aforementioned conditions. Bachelor's degree in computer science, Information Technology, or related field; equivalent work experience may be considered. Minimum of 2-3 years of experience in network administration, with a focus on Cisco technologies. Knowledge of Cisco networking technologies, including CCNA certification or equivalent experience. Familiarity with routing protocols (e.g., OSPF, EIGRP) and basic network architecture principles. Experience with network monitoring and management tools (e.g., SolarWinds, Wireshark). Basic understanding of network security measures and familiarity with firewall technologies. Exposure to VPN solutions and secure remote access technologies. Understanding of virtualization technologies (e.g., VMware, Hyper-V) related to network operations. Familiarity with cloud networking concepts (e.g., AWS, Azure) is a plus. Ability to obtain and maintain a security clearance as required for federal contracts. This job description is a summarization and overview of the essential functions and Role responsibilities. It is not intended to be all-inclusive ECCO Select's Comprehensive Benefits: PTO + Holidays 401(k) plan + company match Life & Health Employee Assistance Program Our Commitment We would love to have you join our team! ECCO Select is committed to hiring and retaining a diverse workforce. ECCO Select's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.

Great American Restaurants has an award-winning collection of 14 restaurants and 3 bakeries in Northern Virginia and Maryland offering fantastic cuisine and plenty of fun. We have been named a Top Workplace by The Washington Post, consistently ranking in the top 5 employers in the area over the last 10 years. The dedication of our people is what sets our company apart, offering the best hospitality to our guests and each other every day. Great American Restaurants is seeking a Network & Systems Administrator to join the Support Center team. As the Network & Systems Administrator, you will help ensure that all existing networks and systems for the restaurants and support center offices are secure and functional, including restaurant technology needs during service hours (nights and weekends). You will need to work with the team to maintain all hardware, software, network, and security systems. This full-time salaried position requires a 45-50 hour work week both onsite at our Support Center office in Fairfax, Virginia and required in-person support visits to all our restaurants as needed. Benefits include: Competitive base salary 3 weeks Paid Time Off (PTO) to start plus 6 additional holidays Medical, Dental, Vision, Long-Term Disability and Life Insurance 401(k) with generous employer match Monthly dining card Gym and educational reimbursement Incentive trips earned through performance Responsibilities include (but are not limited to): Support the operation and monitoring of all end-user hardware. Provide technical support, troubleshooting and root cause determination for all systems - Restaurants, Support Center, desktop, laptop, mobile, etc. Provide in-person support to all our restaurants located throughout the DMV and Support Center locations in Fairfax. Hardware installation and software configuration for new systems using configuration/hardening standards including documentation. Support TCP/IP, DHCP, DNS, and virtualized networks. Support the administration of Aruba Access Points, Switches, Gateways and security implementations using ClearPass. Support Windows based clients that are traditional and cloud native, M365 deployment, administration and troubleshooting, compliance via InTune, VoIP troubleshooting, and identity management via Entra. Support the following: Point of Sale System, Kitchen Display System, Windows 10/11, Windows Server, Microsoft Office, Microsoft M365 and Azure products, apps, services including Windows virtual machines, Azure Virtual Desktops, Teams, One Drive, and SharePoint. Desired Skills and Experience: BS/BA degree in Information Systems, Computer Science or related field preferred, or equivalent formal training or work experience. Experience in Hospitality or Retail multi-unit environment preferred Great American Restaurants owns and operates 14 high volume, upscale casual restaurants and 3 artisan bakeries in the Washington, DC metropolitan area. Our locations include: Patsy's American - Randy's Prime Seafood & Steaks - Ozzie's Good Eats - Jackson's - Artie's - Carlyle - Mike's American - Silverado - Best Buns - Coastal Flats - Sweetwater Tavern- Stupid Good BBQ

RTI Consulting, LLC is seeking a Systems Support Engineer/SME for a contract located in Springfield, VA. This individual will be a member of a team that functions as a technical advisor for the Government Technical POC and the PMO. Provide technical support and assistance to the GPOC on programmatic matters related to the TIAM life cycle engineering and transition from development to operations. Required Skills and Experience: Active TS/SCI or above clearance, must be wiling to take a poly after starting on program. 20 total years of work experience with 15 of the 20 years Specialized Bachelor's Degree in GIS, Engineering, Computer Science, or Information Systems, or equivalent work experience. (4 additional years of work experience can be substituted for a degree) Demonstrated specialized project management experience in terms of cost, schedule, performance, and risk. Demonstrated specialized experience with IC or DoD systems architecture and engineering Desired: Master's Degree in Engineering, Computer Science, or Information Systems. Demonstrated specialized experience with the NGA Mission, acquisition processes, and the Enterprise Operations (NGA) processes. Demonstrated specialized experience with the NGA requirements and engineering process. Demonstrated knowledge of TIAM systems. Demonstrated understanding of the NGA transition process from development to operations. Duties include: Coordinates with various groups across NGA, and inside and outside NGA, to track system requirements, architecture, and integration with the National System for Geospatial Intelligence (NSG). Participation in TIAM technical reviews, program reviews, and milestone reviews Review TIAM products and artifacts and provide feedback to the Program Office and contractor. Attend and participate in TIAM ERBs and IPTs. Support system transitions from development to operations. Work in partnership with NGA Government personnel, contractors, Systems Integrators, and various mission partners to synchronize schedules and tasks to achieve successful system transitions to operations. Maintain transition schedules for program office and senior management reference. Provide support to readiness assessments and other transition activities for TIAM systems. Support transition IPTs and provide progress status regularly. Identify technical issues and communicate impacts. All employment decisions at RTI are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. RTI will not tolerate discrimination or harassment based on any of these characteristics.

Title: VTC Engineer Clearance Requirement: Secret Requirements: Active DoD Secret Clearance IAT II certification (i.e. Security+ or equivalent) Experience troubleshooting/maintaining VTC equipment Experience setting up layer 1 cabling Nice to Have: Experience with VDI (virtual desktop infrastructure) Description: Insight Global is seeking a VTC Engineer to join their team on a long term government program. This role is on an IT modernization program supporting a large integrated government customer. This person will work on a team to set up, configure, and troubleshoot VTC equipment. They will also install/maintain network systems including associated servers, network communication devices, set up layer 1 cables, and provide IT consulting and expertise to the customers. This is a fulltime opportunity on a fully funded program that will work on-site work in Suffolk, VA.