Customer Support Engineer Resume Examples 2023

Research Summary. We analyzed 575 customer support engineer resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Cisco Systems and KLA. Here are the key facts about customer support engineer resumes to help you get the job:

The average customer support engineer resume is 518 words long
The average customer support engineer resume is 1.2 pages long based on 450 words per page.
Customer support is the most common skill found on a customer support engineer resume. It appears on 14.8% of resumes.

After learning about how to write a professional customer support engineer resume, you can make sure your resume checks all the boxes with our resume builder.

Customer Support Engineer Resume Example


Henry Shaw Customer Support Engineer Contact Information New York, NY (800) 555-8375 hshaw@example.com Skills Job Aids Geek Hardware SQL Tablets Ethernet Timely Fashion Vmware Hvac Database Employment History Customer Support Engineer 2020 - Present Enterprise Holdings New York, NY Provide technical remote support utilizing VPN and Go To Meeting. Managed a $3MM Infrastructure and security architectural project. Resolved all windows related issues.e-mail issues and other software related issues on campus lab computers. Support 2011 - 2020 Enterprise Holdings New York, NY Tracked various project tasks, bugs in internal request and incident and problem management systems. Provide team leadership to a dynamic team in a fast paced production environment. Performed data backup and recovery support. Provided Project Management for sold software installations. Consultation Agent 2010 - 2011 Enterprise Holdings New York, NY Complete car exchange requests in computer system. Achieved sales goals and service performance requirements. Install Hardware components of a computer such as hard drives, RAM and Printer. Education Bachelor's Degree Information Technology 2007 - 2010 University of Massachusetts Boston Boston, MA


Dylan Ortiz Customer Support Engineer Contact Info New York, NY (270) 555-3996 dortiz@example.com Skills EmailEnd UserSupport ServicesItilCustomer InteractionInternetHardwareVoipPersonal ComputersWindows Employment History Customer Support Engineer 2018 - Present Microsoft New York, NY Trained other techs correct Office application and OS troubleshooting techniques. Coordinated with on-site engineers in various datacenters worldwide to manage SharePoint server health with hardware repairs and upgrades. Solved various technical issues as well as infrastructure issues in lab spaces. Support 2010 - 2018 Comcast Malvern, PA Diagnosed pc hardware, software, operating systems and cable modems. Help troubleshoot customer reception, equipment, and any other cable problems that may occur. Performed auditing of potential new accounts to ensure customers meet the necessary requirements to qualify for our services. Monitored, managed and troubleshot network security. Helpdesk Computer Technician 2006 - 2010 Unisys Malvern, PA Resolve software issues relating to Microsoft Internet Explorer, Microsoft Office (outlook, word, excel, etc. Installed, configured, troubleshot and maintained customer hardware and software. Provided technical support for the Army Enterprise Service Desk including password resets, system information updates, and credential changes. Education High School Diploma 2006 - 2006


Henry Shaw Customer Support Engineer New York, NY (800) 555-8375 hshaw@example.com Experience Customer Support Engineer2020 - Present Enterprise Holdings•New York, NY Provide technical remote support utilizing VPN and Go To Meeting. Managed a $3MM Infrastructure and security architectural project. Resolved all windows related issues.e-mail issues and other software related issues on campus lab computers. Support2011 - 2020 Enterprise Holdings•New York, NY Tracked various project tasks, bugs in internal request and incident and problem management systems. Provide team leadership to a dynamic team in a fast paced production environment. Performed data backup and recovery support. Provided Project Management for sold software installations. Consultation Agent2010 - 2011 Enterprise Holdings•New York, NY Complete car exchange requests in computer system. Achieved sales goals and service performance requirements. Install Hardware components of a computer such as hard drives, RAM and Printer. Skills Job AidsGeekHardwareSQLTabletsEthernetTimely FashionVmwareHvacDatabase Education Bachelor's Degree Information Technology2007 - 2010 University of Massachusetts Boston•Boston, MA

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Customer Support Engineer Resume templates

Zippia allows you to choose from different easy-to-use Customer Support Engineer templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Support Engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Customer Support Engineer Resume

1. Add Contact Information To Your Customer Support Engineer Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Support Engineer Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

Electrical Engineering

27.6%

Computer Science

13.6%

Business

9.1%

Electrical Engineering Technology

7.8%

Customer Support Engineer Resume Relevant Education Example #1

Bachelor's Degree In Information Technology 2014 - 2016

University of Massachusetts Boston Boston, MA

Customer Support Engineer Resume Relevant Education Example #2

Master's Degree In Computer Science 2014 - 2016

University of Maryland - College Park College Park, MD

3. Next, Create A Customer Support Engineer Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Support Engineer Skills For Resume

Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Linux Skills
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
SAN Skills
SAN abbreviation for storage area network is a computer network that provides storage access.
Java Skills
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
Technical Assistance Skills
Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.
Customer Sites Skills
The site used by your customers to have access to your system or program is called a customer site.

Top Skills for a Customer Support Engineer

Source: Zippia.com

Customer Support, 14.8%

Technical Support, 10.2%

Customer Service, 9.3%

Customer Satisfaction, 7.4%

Other Skills, 58.3%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Customer Support Engineer Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Junior Systems Administrator

CACI International

Performed theater asset tracking management; coordinate with other managers to validate and maintain accurate databases.
Maintained disciplines in the areas of program schedule, quality, risk issues, change management and communication.
Managed Microsoft Windows NT 4.0 and Exchange 5.5 servers for three TCP/IP unclassified and classified networks in a secure government facility.
Merged Java and Perl technologies to satisfy client needs and facilitate data access to Informix database.
Coordinated with facility personnel for planning and execution of special projects that require technical support/information.

Work History Example # 2

Customer Support Engineer

Qualcomm

Deployed our Mobile app store applications via Hudson and maintained on RedHat Enterprise Linux OS for AT&T.
Supported multiple Windows, Macintosh, Unix and OS/2 systems and servers.
Transitioned to Linux/Release Engineering Team.
Provided new development, enhancements, and support for an enterprise level custom VB.NET application with a SQL Server backend.
Led investigation of hardware random number generator for compliance with FIPS/NIST specifications.

Work History Example # 3

Technical Support Assistant (Part-Time)

Dell

Upgraded RedHat Linux One existing servers and configure them as per the applications.
Utilized SYSPREP, UnReg and New Sid for Ghosted machines.
Installed, maintained and networked computers, printers and other peripheral equipment.
Standardized Dell Services default server specifications for SCCM implementations.
Followed defined policies & procedures related to SLA for warranty entitlement.

Work History Example # 4

Systems Specialist

Best Buy

Performed basic software/hardware installations and handled product shipping and receiving.
Performed troubleshooting, repairing and installing peripherals on customer s computers.
Completed systems integration such as video, access systems, and integration of multiply access systems on a single site.
Procured computer parts supplies and materials for the purpose of ensuring the availability of items commonly required to repair computer hardware
Assisted with general IT, including building and relocating PC systems, installing software, updating operating systems, hardware troubleshooting.

5. Highlight Your Customer Support Engineer Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer support engineer resume:

Cisco Certified Network Associate (CCNA)
CCNP Service Provider Operations (CCNP)

6. Finally, Add a Customer Support Engineer Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Customer Support Engineer Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Acted as team scheduler with the responsibility of coordinating and maintaining weekly/quarterly CSE shift schedules.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Technical Support, be sure to list it in your resume’s skills section.

Provide technical support, including hardware, software and Microsoft, Linux and Unix operating platforms on corporate workstations.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Refined the efficiency of deploying client machines by 150% through PC imaging.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

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