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Customer support engineer skills for your resume and career
15 customer support engineer skills for your resume and career
1. Customer Support
- Acted as primary customer support agent interfacing with customers to connect CISCO business units to meet their requirements effectively and efficiently.
- Provided technical assistance for escalated problems, assisted sales personnel during software presentations and provided on-site customer support.
2. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided technical support for global customer networks, including configuration, troubleshooting and laboratory simulations for a variety of networking protocols.
- Provided post-sales technical support on data networking equipment, including the diagnosis, simulation and isolation of data networking problems.
3. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Acquired additional information on incident tickets submitted via customer service representatives and escalated higher impact severity incidents to Tier II support.
- Coordinated customer service requests and resolved problems relating to development, distribution, maintenance and support of Philips technology software.
4. Customer Satisfaction
- Coordinate repair in a time efficient and courteous manner to minimize disruption in system utilization and earn excellent customer satisfaction.
- Managed multiple projects to improve quality, reliability and efficiency to achieve higher customer satisfaction at a reduced cost.
5. CSE
- Provide complex level systems, product training and mentoring other CSE's and assist in problem resolution where required.
- Led the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
6. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Perform Windows server 2000/2003, UNIX, Linux Red Hat, Linux CentOs, Virtual Server, Installation and Administration.
- Worked on creating user accounts, user administration, local and global groups on Linux platform.
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- Served as subject matter expert for customer schema, data and SQL problems, and knowledge base solutions.
- Assisted customer in configuration of SQL, SNMP device polling parameters, probe installation, and web reporting.
8. SAN
SAN abbreviation for storage area network is a computer network that provides storage access.
- Supported Brocade/Cisco zoning and SAN switches/directors.
- Assisted coordinating a cross-functional team responsible for developing and releasing the Cisco StorageArea Networking (SAN) CCIE certification track.
9. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Experience with Actuate APIs, C/C++, Java, C#, and Postgres.
- Implemented feature in Java Spring application to synchronize databases in active-active architecture.
10. Corrective Action
- Monitored and analyzed manufacturing and software quality and took corrective action.
- Identified issues with aircraft performance and developed corrective actions.
11. Customer Issues
- Traveled domestically and internationally to support testing, field installations, demonstrations, and customer issues.
- Assisted Engineering on providing relevant information towards escalation processes to identify and resolve customer issues.
12. Technical Assistance
Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.
- Rendered troubleshooting expertise and technical assistance to clients.
- Provided consultation and technical assistance to clients.
13. Technical Issues
- Resolve complex customer technical issues in implementing networks using Cisco equipment.
- Documented sequence of events related to resolving customer technical issues.
14. Technical Problems
- Demonstrate leadership and work independently to resolve complex technical problems, including escalations to product engineers.
- Communicate proactively and effectively with customers at all levels of management to resolve technical problems.
15. Customer Sites
The site used by your customers to have access to your system or program is called a customer site.
- Perform site evaluation of customer sites for new / upgraded equipment installation and configuration.
- Installed and optimized HW/SW/Networking product and configured at customer sites.
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What skills help Customer Support Engineers find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on customer support engineer resumes?
Austin McCoy
Director of Javelina Engineering Student Success Center, Texas A&M University - Kingsville
-Internship/co-op experience -Research experience
-Good leadership skills and involvement on campus and in the community and activities where the individual works as part of a team.
-Well written resume can tell a lot about the technical writing skill; a resume needs to be clean and comfortable to read; recruiters can find what they are looking for easily.
-Less is sometimes more because students sometimes will put more information on a resume than is pertinent to the position applying for.
What customer support engineer skills would you recommend for someone trying to advance their career?
Dr. Ariful Azad Ph.D.
Director of Graduate Studies for the Dept. of Intelligent Systems Engineering, Assistant Professor of Intelligent Systems Engineering, Indiana University Bloomington
What type of skills will young customer support engineers need?
Vince Bowen
Executive Director, Department Chair Energy Systems Technology & Education Center (ESTEC), Idaho State University
What technical skills for a customer support engineer stand out to employers?
Chirag Parikh Ph.D.
Computer Engineering Chair, Grand Valley State University
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
List of customer support engineer skills to add to your resume
The most important skills for a customer support engineer resume and required skills for a customer support engineer to have include:
- Customer Support
- Technical Support
- Customer Service
- Customer Satisfaction
- CSE
- Linux
- SQL
- SAN
- Java
- Corrective Action
- Customer Issues
- Technical Assistance
- Technical Issues
- Technical Problems
- Customer Sites
- Unix
- Preventive Maintenance
- CRM
- Tcp Ip
- OS
- VMware
- Debugging
- TCP/IP
- Software Support
- DNS
- Desktop
- Switches
- PC
- Management System
- Network Troubleshooting
- IOS
- Remote Support
- Windows Server
- Problem Resolution
- Software Issues
- Lan
- Technical Troubleshooting
- Printers
- Routers
- Mac
- VPN
- VoIP
- TAC
- Customer Training
Updated January 8, 2025
