What Does a Customer Support Engineer Do?

In this section, we take a look at the annual salaries of other professions. Take support for example. On average, the supports annual salary is $46,447 lower than what customer support engineers make on average every year.

Even though customer support engineers and supports have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, customer satisfaction, and linux in the day-to-day roles.

There are some key differences in responsibilities as well. For example, a customer support engineer responsibilities require skills like "customer support," "technical support," "cse," and "sql." Meanwhile a typical support has skills in areas such as "cash management," "hr," "inventory control," and "ladders." This difference in skills reveals how truly different these two careers really are.

Supports really shine in the professional industry with an average salary of $50,563. Whereas customer support engineers tend to make the most money in the technology industry with an average salary of $85,278.

On average, supports reach similar levels of education than customer support engineers. Supports are 4.7% less likely to earn a Master's Degree and 0.1% more likely to graduate with a Doctoral Degree.

The next role we're going to look at is the support analyst profession. Typically, this position earns a lower pay. In fact, they earn a $6,685 lower salary than customer support engineers per year.

While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both customer support engineers and support analysts are known to have skills such as "customer support," "technical support," and "customer service. "

In addition to the difference in salary, there are some other key differences that are worth noting. For example, customer support engineer responsibilities are more likely to require skills like "cse," "sql," "san," and "corrective action." Meanwhile, a support analyst might be skilled in areas such as "troubleshoot," "application support," "patients," and "issue resolution." These differences highlight just how different the day-to-day in each role looks.

It's been discovered that support analysts earn lower salaries compared to customer support engineers, but we wanted to find out where support analysts earned the most pay. The answer? The finance industry. The average salary in the industry is $93,871. Additionally, customer support engineers earn the highest paychecks in the technology with an average salary of $85,278.

When it comes to the differences in education between the two professions, support analysts tend to reach similar levels of education than customer support engineers. In fact, they're 1.5% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

The service engineer profession generally makes a higher amount of money when compared to the average salary of customer support engineers. The difference in salaries is service engineers making $4,477 higher than customer support engineers.

While looking through the resumes of several customer support engineers and service engineers we discovered that both professions have similar skills. These similarities include skills such as "customer support," "technical support," and "customer service," but they differ when it comes to other required skills.

There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a customer support engineer is likely to be skilled in "cse," "sql," "san," and "crm," while a typical service engineer is skilled in "infrastructure," "cloud," "database," and "azure."

Service engineers make a very good living in the technology industry with an average annual salary of $99,362. Whereas customer support engineers are paid the highest salary in the technology industry with the average being $85,278.

When it comes to education, service engineers tend to earn similar education levels than customer support engineers. In fact, they're 2.4% less likely to earn a Master's Degree, and 0.0% less likely to graduate with a Doctoral Degree.

The fourth career we look at typically earns lower pay than customer support engineers. On average, software support technicians earn a difference of $3,004 lower per year.

While their salaries may vary, customer support engineers and software support technicians both use similar skills to perform their jobs. Resumes from both professions include skills like "customer support," "customer service," and "linux. "

While some skills are shared by these professions, there are some differences to note. "technical support," "customer satisfaction," "cse," and "sql" are skills that have shown up on customer support engineers resumes. Additionally, software support technician uses skills like troubleshoot, database, phone calls, and sql server on their resumes.

Software support technicians earn a higher salary in the finance industry with an average of $86,283. Whereas, customer support engineers earn the highest salary in the technology industry.

The average resume of software support technicians showed that they earn similar levels of education to customer support engineers. So much so that the likelihood of them earning a Master's Degree is 2.1% less. Additionally, they're more likely to earn a Doctoral Degree by 0.2%.