Customer support executive job description

At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect
all leaders to their future potential.
In partnership with the world's top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We're growing rapidly, and we're hiring passionate, diverse, mission-driven talent to grow with us.
Tier 1 Customer Support — German is a remote-based contractor who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs. This person champions customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how.

We have availability during time blocks 24 hours a day, 7 days a week. We currently have specific need for coverage during 3:00 - 9:00 p.m. ET weekdays. Weekends are possible.

You will serve as a point of contact for our clients with questions about their online learning experience, including providing solutions for technical issues and logistical and administrative matters.

Our Agents communicate with high-level executives from premier companies all over the world, and candidates must exude professionalism and possess strong written communication skills. Our Agents are provided onboarding and ongoing training, resource materials, and the tools they need to be effective.

Experience working customer support for executives or businesses is highly valued. Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued.

Hours for this role are flexible, with preference given to daytime and evening availability (based on US Eastern Time) and will vary over the year based on the ExecOnline program schedule. Work volume will equate to ~10 hours per week with the likelihood of growth over time . While there will be an opportunity to take on additional hours based on volume. Candidates must be located and authorized to work in the US.
What you will do:
Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools. Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios Promptly escalate more complex problems to appropriate internal team members Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content. and technical products (with training) Continuously endeavor to improve the quality of our support and service, both internally and externally Monitor live online video conferencing events and provide live immediate assistance to participants
What you need to succeed:
1-3 years of work experience, preferably with a SaaS company or a product/technology division Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software. Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.
Please note, as a contractor you are not eligible to enroll in ExecOnline's employee benefits program.
Benefits, Perks, and Resources:
Accelerate your career: take any of our high-impact courses, for free You'll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
Commitment to diversity, equity, and inclusion is our ethos. We take diversity in hiring seriously, and encourage you to apply, even if you don't meet every bullet point to a "T."
If you have a disability, or any other need that requires an accommodation, please reach out to the recruiting team - we're happy to help!

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Tier 1 Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!

If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.

As app Support, you will be helping customers with troubleshooting and starting parking sessions.

Project Hours (All Times Pacific):
Monday - Saturday, 5 am - 3 pm
Sunday, 7 am - 12 pm

Hourly Rate:
To be discussed in the interview phase

Commitment:
90 days (as needed)
20 hours per week
What We Are Looking For:Tier 1 mods, will provide support to customers with parking using an app Friendly with high empathy and a kind tone Ability to follow and adapt to changing workflows (a must)
WorkSpace Requirements:Dedicated laptop or desktop computer with Windows 10 or above Quality headset Quiet workspace to take calls Willingness to install MSQ security software and 2FA app on the phone
What's In It For You:The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! Flexible self-scheduling Access to ‘Hot Gigs' postings exclusive to the Mod NetworkWork from home Competitive hourly rate - Discussed during your first interview Paid orientation
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world's coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

The Process Development kit (PDK) Customer Support team within this organization is looking for a customer-obsessed individual in the area of ASIC Auto Place and Route (APR) support to provide a positive experience to our customers.

The candidate would be expected to help resolve the customer issues they see while using PDK collateral in APR tools. In addition, the candidate would prepare training material to inform and educate customers on PDK collateral usage. This person will be fearless in bringing the voice of the customer to the PDK team and ability to lead and facilitate meetings with customers and PDK team to ensure timely resolution of customer issues.
The ideal candidate will have:
Proven track record of uncompromising customer orientation to deliver leading-edge solutions Verbal communication skills, technical writing skills, and presentation skills.

What we offer:
We give you opportunities to transform technology and create a better future, by delivering products that touch the lives of every person on earth. As a global leader in innovation and new technology, we foster a collaborative, supportive, and exciting environment where the brightest minds in the world come together to achieve exceptional results. We offer a competitive salary and financial benefits such as bonuses, life and disability insurance, opportunities to buy Intel stock at a discounted rate, and Intel stock awards (eligibility at the discretion of Intel Corporation). We provide benefits that promote a healthy, enjoyable life: excellent medical plans, wellness programs, and amenities, time off, recreational activities, discounts on various products and services, and much more creative perks that make Intel a Great Place to Work!

We're constantly working on making a more connected and intelligent future, and we need your help. Change tomorrow. Start today!

Qualifications:
Bachelors in Electrical Engineering, Computer Science, Computer Engineering, or related STEM major and 3+ years of industry experience ORMasters in Electrical Engineering, Computer Science, Computer Engineering and 2+ years of industry experience Relevant experience in the following areas: ASIC flow knowledge of using either of Synopsys Fusion Compiler or Cadence Innovus; Debugging skills to root cause the customer issue and propose solutions
Preferred Qualification
Intel and/or external foundry process technology knowledge in advance nodes

Job Type:
Experienced Hire

Shift:
Shift 1 (United States of America)

Primary Location:
US, Arizona, Phoenix

Additional Locations:
US, California, Santa Clara, US, Oregon, Hillsboro

Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.

Business group:
As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to packaging, final test and optimization, and world class Supply Chain and facilities support. Employees in the Technology Development and Manufacturing Group are part of a worldwide network of design, development, manufacturing, and assembly/test facilities, all focused on utilizing the power of Moore's Law to bring smart, connected devices to every person on Earth.

Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust
N/A

Work Model for this Role
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.