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Customer support executive skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical customer support executive skills. We ranked the top skills for customer support executives based on the percentage of resumes they appeared on. For example, 29.2% of customer support executive resumes contained customer support as a skill. Continue reading to find out what skills a customer support executive needs to be successful in the workplace.

15 customer support executive skills for your resume and career

1. Customer Support

Here's how customer support executives use customer support:

Answered incoming calls and provided necessary customer support.
Worked as a team leader in developing and maintaining the Customer Support database.

2. Customer Satisfaction

Here's how customer support executives use customer satisfaction:

Handle customer complaints and escalations Ensure customer satisfaction Provide reports to Management.
Achieved customer satisfaction providing timely and quality service.

3. Post Sales

Here's how customer support executives use post sales:

Worked for the post sales department for airline customers from Make my trip.
Single point of contact for 7 business customers in New Hampshire and Vermont, responsible for post sales customer experience.

4. Customer Calls

Here's how customer support executives use customer calls:

Tracked and documented customer calls, requests, inventory and availability of products in internal databases.
Responded to incoming customer calls and emails regarding Military installation processes, protocols, and information.

5. Customer Issues

Here's how customer support executives use customer issues:

Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Supported customers with new product connections and resolved customer issues and complaints.

6. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer support executives use windows:

Handled project for Windows NT to Windows 2000 migration team.
Trouble Shooting Breakdown in Windows 2000 & Windows 2003.

7. Customer Queries

Here's how customer support executives use customer queries:

Responded to any customer queries or concerns and ensured accurate and timely order processing.
Experienced in resolving customer queries and customer service dissatisfaction.

8. UK

Here's how customer support executives use uk:

Handled back office functions and assisted with procedural and service queries of UK branches.
Worked for the accounts handling section of Deceased Customers in UK.

9. Customer Complaints

Here's how customer support executives use customer complaints:

Administered after hour customer complaints, concerns, and service requests.
Fielded customer complaints and troubleshooting for high status customers.

10. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer support executives use troubleshoot:

Master at Adobe Connect and Learning Management System in order to proficiently provide technical assistance to faculty/students and troubleshoot with competence.
Handled Data connectivity problems related to reliance postpaid connections and troubleshoot Data card issues.

11. Inbound Calls

Here's how customer support executives use inbound calls:

Take inbound calls from customers dealing with billing request.
Handled a high influx of inbound calls within a dynamic call centre environment.

12. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer support executives use customer care:

Rendered useful administrative support to other members of the customer care team.
Performed quality monitoring and total customer evaluations of Customer Care calls received by Hewlett-Packard's external and outsource support partners.

13. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how customer support executives use lan:

Implemented simulated setups for various LAN and WAN protocols on different Cisco router platforms.
Design of LAN & WAN Network.

14. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how customer support executives use management system:

Worked on Delta's proprietary Customer Management System.

15. Customer Accounts

Here's how customer support executives use customer accounts:

Managed individual customer accounts and generated usage reports.
Managed Moved Program customer accounts and maintain record and updated Share Point Excel.

What skills help Customer Support Executives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of customer support executive skills to add to your resume

The most important skills for a customer support executive resume and required skills for a customer support executive to have include:

Customer Support
Customer Satisfaction
Post Sales
Customer Calls
Customer Issues
Windows

Customer Queries
UK
Customer Complaints
Troubleshoot
Inbound Calls
Customer Care

LAN
Management System
Customer Accounts
SLA
BPO
Customer Feedback

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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