A Customer Support Manager, also known as a customer care manager, is in charge of supervising and improving the customer support department's day-to-day activities and work. They are also meant to create relationships with clients, create organic growth, document conversations, and hire and train new customer support agents.
This is quite a diverse role, as the Manager often works under and reports to the head of Customer Support and various Sales department employees. An expert in this position has a good understanding of many skills, including, but not limited to social media, digital marketing, analytics, sales, and organizational and communication skills. This is also an industry in which one must continue to learn about the job on the job through workshops and new research.
Typically, a potential candidate for this position will need to have at least a Bachelor's degree in Business Administration, Public Relations, or a similar field, or its equivalent in terms of customer care and retail experience.
There is more than meets the eye when it comes to being a Customer Support Manager. For example, did you know that they make an average of $47.27 an hour? That's $98,312 a year!
Between 2018 and 2028, the career is expected to grow 8% and produce 21,800 job opportunities across the U.S.
There are certain skills that many Customer Support Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Analytical skills, Creativity and Interpersonal skills.
If you're interested in becoming a Customer Support Manager, one of the first things to consider is how much education you need. We've determined that 64.6% of Customer Support Managers have a bachelor's degree. In terms of higher education levels, we found that 10.6% of Customer Support Managers have master's degrees. Even though most Customer Support Managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Support Manager. When we researched the most common majors for a Customer Support Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Support Manager resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Customer Support Manager. In fact, many Customer Support Manager jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Support Managers also have previous career experience in roles such as Customer Service Manager or Manager.