What is a Customer Support Manager

A Customer Support Manager, also known as a customer care manager, is in charge of supervising and improving the customer support department's day-to-day activities and work. They are also meant to create relationships with clients, create organic growth, document conversations, and hire and train new customer support agents.

This is quite a diverse role, as the Manager often works under and reports to the head of Customer Support and various Sales department employees. An expert in this position has a good understanding of many skills, including, but not limited to social media, digital marketing, analytics, sales, and organizational and communication skills. This is also an industry in which one must continue to learn about the job on the job through workshops and new research.

Typically, a potential candidate for this position will need to have at least a Bachelor's degree in Business Administration, Public Relations, or a similar field, or its equivalent in terms of customer care and retail experience.

There is more than meets the eye when it comes to being a Customer Support Manager. For example, did you know that they make an average of $47.27 an hour? That's $98,312 a year!

Between 2018 and 2028, the career is expected to grow 8% and produce 21,800 job opportunities across the U.S.

What Does a Customer Support Manager Do

There are certain skills that many Customer Support Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Analytical skills, Creativity and Interpersonal skills.

Learn more about what a Customer Support Manager does

How To Become a Customer Support Manager

If you're interested in becoming a Customer Support Manager, one of the first things to consider is how much education you need. We've determined that 64.6% of Customer Support Managers have a bachelor's degree. In terms of higher education levels, we found that 10.6% of Customer Support Managers have master's degrees. Even though most Customer Support Managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Customer Support Manager. When we researched the most common majors for a Customer Support Manager, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Support Manager resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Customer Support Manager. In fact, many Customer Support Manager jobs require experience in a role such as Customer Service Representative. Meanwhile, many Customer Support Managers also have previous career experience in roles such as Customer Service Manager or Manager.

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Average Salary
$98,312
Average Salary
Job Growth Rate
8%
Job Growth Rate
Job Openings
115,079
Job Openings
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Customer Support Manager Career Paths

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Average Salary for a Customer Support Manager

Customer Support Managers in America make an average salary of $98,312 per year or $47 per hour. The top 10 percent makes over $139,000 per year, while the bottom 10 percent under $69,000 per year.
Average Salary
$98,312
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Customer Support Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Support Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Support Manager Resume

At Zippia, we went through countless Customer Support Manager resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Support Manager Resume Examples And Templates

Customer Support Manager Demographics

Customer Support Manager Gender Statistics

male

53.2 %

female

40.8 %

unknown

6.0 %

Customer Support Manager Ethnicity Statistics

White

66.0 %

Hispanic or Latino

16.0 %

Black or African American

9.4 %

Customer Support Manager Foreign Languages Spoken Statistics

Spanish

33.3 %

French

10.8 %

Chinese

9.5 %
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Customer Support Manager Education

Customer Support Manager Majors

33.9 %

Customer Support Manager Degrees

Bachelors

64.6 %

Associate

15.6 %

Masters

10.6 %

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None
High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Customer Support Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
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Online Courses For Customer Support Manager That You May Like

Customer Service, Customer Support, And Customer Experience
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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Brilliant Customer Service: How to Impress your Customers!
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Enhance your customer support and truly differentiate yourself from your competition!...

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Top Skills For a Customer Support Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.1% of Customer Support Managers listed Procedures on their resume, but soft skills such as Analytical skills and Creativity are important as well.

12 Customer Support Manager RESUME EXAMPLES

Best States For a Customer Support Manager

Some places are better than others when it comes to starting a career as a Customer Support Manager. The best states for people in this position are California, Michigan, Minnesota, and New York. Customer Support Managers make the most in California with an average salary of $119,882. Whereas in Michigan and Minnesota, they would average $104,046 and $103,152, respectively. While Customer Support Managers would only make an average of $101,517 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Customer Support Manager Jobs:
6,930
Highest 10% Earn:
$202,000
Location Quotient:
1.65
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Michigan

Total Customer Support Manager Jobs:
1,762
Highest 10% Earn:
$177,000
Location Quotient:
1.58
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Customer Support Manager Jobs:
342
Highest 10% Earn:
$185,000
Location Quotient:
1.41
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Support Managers

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