There is more than meets the eye when it comes to being a customer support manager. For example, did you know that they make an average of $47.76 an hour? That's $99,344 a year!
There are certain skills that many customer support managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, speaking skills and leadership skills.
When it comes to the most important skills required to be a customer support manager, we found that a lot of resumes listed 9.5% of customer support managers included customer service, while 8.8% of resumes included procedures, and 6.9% of resumes included project management. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support manager job title. But what industry to start with? Most customer support managers actually find jobs in the technology and manufacturing industries.
If you're interested in becoming a customer support manager, one of the first things to consider is how much education you need. We've determined that 47.6% of customer support managers have a bachelor's degree. In terms of higher education levels, we found that 18.7% of customer support managers have master's degrees. Even though most customer support managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer support manager. When we researched the most common majors for a customer support manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer support manager resumes include associate degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a customer support manager. In fact, many customer support manager jobs require experience in a role such as customer service representative. Meanwhile, many customer support managers also have previous career experience in roles such as customer service manager or manager.