Working as a Customer Support Manager

There is more than meets the eye when it comes to being a customer support manager. For example, did you know that they make an average of $47.76 an hour? That's $99,344 a year!

What Does a Customer Support Manager Do

There are certain skills that many customer support managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, speaking skills and leadership skills.

When it comes to the most important skills required to be a customer support manager, we found that a lot of resumes listed 9.5% of customer support managers included customer service, while 8.8% of resumes included procedures, and 6.9% of resumes included project management. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support manager job title. But what industry to start with? Most customer support managers actually find jobs in the technology and manufacturing industries.

How To Become a Customer Support Manager

If you're interested in becoming a customer support manager, one of the first things to consider is how much education you need. We've determined that 47.6% of customer support managers have a bachelor's degree. In terms of higher education levels, we found that 18.7% of customer support managers have master's degrees. Even though most customer support managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer support manager. When we researched the most common majors for a customer support manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer support manager resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a customer support manager. In fact, many customer support manager jobs require experience in a role such as customer service representative. Meanwhile, many customer support managers also have previous career experience in roles such as customer service manager or manager.

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Average Salary$99,344
Job Growth Rate%

Customer Support Manager Jobs

Customer Support Manager Career Paths

Top Careers Before Customer Support Manager
Manager6.9 %
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Top Careers After Customer Support Manager
Manager7.8 %
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Support Manager

Customer Support Managers in America make an average salary of $99,344 per year or $48 per hour. The top 10 percent makes over $139,000 per year, while the bottom 10 percent under $70,000 per year.
Average Salary
$99,344

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Patient Customer Support Manager
Patient Customer Support Manager
Randstad
Randstad
07/29/2020
07/29/2020
$54,26207/29/2020
$54,262
Customer Support Manager
Customer Support Manager
Quorum
Quorum
05/21/2020
05/21/2020
$66,50005/21/2020
$66,500
Customer Support Manager
Customer Support Manager
Quorum
Quorum
05/20/2020
05/20/2020
$66,50005/20/2020
$66,500
Customer Support Manager
Customer Support Manager
Adecco Staffing
Adecco Staffing
02/29/2020
02/29/2020
$63,00002/29/2020
$63,000
Customer Support Manager
Customer Support Manager
Robert Half
Robert Half
01/28/2020
01/28/2020
$70,00001/28/2020
$70,000
See More Recent Salaries

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Customer Support Manager Demographics

Gender

Male

53.2 %

Female

40.8 %

Unknown

6.0 %
Ethnicity

White

61.4 %

Hispanic or Latino

14.7 %

Black or African American

11.1 %
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Foreign Languages Spoken

Spanish

33.3 %

French

10.8 %

Mandarin

9.5 %
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Customer Support Manager Education

Schools

San Jose State University

8.3 %

Arizona State University

7.7 %

University of Delaware

6.5 %

San Francisco State University

5.9 %
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Majors

Business

36.6 %

Management

6.7 %

Marketing

6.3 %

Computer Science

5.3 %
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Degrees

Bachelors

47.6 %

Masters

18.7 %

Associate

14.6 %

High School Diploma

10.5 %
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Entry Level Jobs For Becoming A Customer Support Manager

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Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Support Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.5% of customer support managers listed customer service on their resume, but soft skills such as analytical skills and speaking skills are important as well.

Best States For a Customer Support Manager

Some places are better than others when it comes to starting a career as a customer support manager. The best states for people in this position are Washington, Idaho, Nevada, and New York. Customer support managers make the most in Washington with an average salary of $120,818. Whereas in Idaho and Nevada, they would average $117,990 and $117,063, respectively. While customer support managers would only make an average of $113,549 in New York, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Customer Support Manager Jobs:
127
Highest 10% Earn:
$184,000
Location Quotient:
1.12
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Washington

Total Customer Support Manager Jobs:
472
Highest 10% Earn:
$181,000
Location Quotient:
1.02
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Delaware

Total Customer Support Manager Jobs:
75
Highest 10% Earn:
$166,000
Location Quotient:
1.45
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Customer Support Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a customer support manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless customer support manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Customer Support Manager Resume

At Zippia, we went through countless customer support manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Customer Support Manager Employers

1. Walmart
4.9
Avg. Salary: 
$33,061
Customer Support Managers Hired: 
99+
2. AT&T
4.7
Avg. Salary: 
$61,738
Customer Support Managers Hired: 
56+
3. IBM
4.7
Avg. Salary: 
$84,673
Customer Support Managers Hired: 
24+
4. Motorola Solutions
4.7
Avg. Salary: 
$86,809
Customer Support Managers Hired: 
23+
5. Fidelity Investments
4.8
Avg. Salary: 
$84,800
Customer Support Managers Hired: 
22+
6. Constant Contact
4.7
Avg. Salary: 
$67,436
Customer Support Managers Hired: 
22+

Customer Support Manager Videos

Recently Added Customer Support Manager Jobs

Updated October 2, 2020