Customer support manager demographics and statistics in the US
Customer support manager demographics research summary. Zippia estimates customer support manager demographics and statistics in the United States by using a database of 30 million profiles. Our customer support manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer support managers after extensive research and analysis:
- There are over 12,564 customer support managers currently employed in the United States.
- 43.1% of all customer support managers are women, while 56.9% are men.
- The average customer support manager age is 47 years old.
- The most common ethnicity of customer support managers is White (61.7%), followed by Hispanic or Latino (17.0%), Black or African American (9.6%) and Asian (6.1%).
- Customer support managers are most in-demand in New York, NY.
- Seattle, WA pays an annual average wage of $129,653, the highest in the US.
- In 2022, women customer support managers earned 91% of what men earned.
- California is the best state for customer support managers to live.
- Customer support managers are 50% more likely to work at private companies in comparison to public companies.
On this page
Customer support manager demographics by:
Customer support manager gender statistics
43.1% of customer support managers are women and 56.9% of customer support managers are men.
- Male, 56.9%
- Female, 43.1%
Customer support manager gender ratio
| Gender | Percentages |
|---|---|
| Male | 56.9% |
| Female | 43.1% |
Customer support manager gender pay gap
Women earn 91¢ for every $1 earned by men
Male income
$103,028
Female income
$93,897
Customer support manager gender ratio over time
This data breaks down the percentage of men and women in customer support manager positions over time. Currently, 43.1% of customer support managers are female.
Customer support manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 63.32% | 36.68% |
| 2011 | 62.43% | 37.57% |
| 2012 | 64.54% | 35.46% |
| 2013 | 64.70% | 35.30% |
| 2014 | 64.08% | 35.92% |
| 2015 | 64.27% | 35.73% |
| 2016 | 65.77% | 34.23% |
| 2017 | 64.21% | 35.79% |
| 2018 | 62.60% | 37.40% |
| 2019 | 57.83% | 42.17% |
| 2020 | 55.77% | 44.23% |
| 2021 | 56.86% | 43.14% |
Customer support manager related jobs gender ratio
We compared customer support managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Support Manager | 57% | 43% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer support manager demographics by race
The most common ethnicity among customer support managers is White, which makes up 61.7% of all customer support managers. Comparatively, 17.0% of customer support managers are Hispanic or Latino and 9.6% of customer support managers are Black or African American.
- White, 61.7%
- Hispanic or Latino, 17.0%
- Black or African American, 9.6%
- Asian, 6.1%
- Unknown, 4.9%
- American Indian and Alaska Native, 0.7%
Customer support manager race
| Customer support manager race | Percentages |
|---|---|
| White | 61.7% |
| Hispanic or Latino | 17.0% |
| Black or African American | 9.6% |
| Asian | 6.1% |
| Unknown | 4.9% |
| American Indian and Alaska Native | 0.7% |
Customer support manager race and ethnicity over time
See how customer support manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer support manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 67.65% | 10.73% | 5.38% | 13.96% |
| 2011 | 66.85% | 11.49% | 5.29% | 13.90% |
| 2012 | 65.87% | 11.79% | 5.49% | 14.25% |
| 2013 | 66.52% | 11.27% | 5.75% | 14.12% |
| 2014 | 66.36% | 11.07% | 5.29% | 14.74% |
| 2015 | 65.54% | 11.15% | 5.78% | 14.91% |
| 2016 | 64.65% | 11.41% | 5.90% | 15.36% |
| 2017 | 64.82% | 10.56% | 6.24% | 15.52% |
| 2018 | 65.45% | 10.06% | 6.36% | 15.27% |
| 2019 | 65.97% | 9.39% | 5.84% | 16.05% |
| 2020 | 63.59% | 9.61% | 6.00% | 15.66% |
| 2021 | 61.74% | 9.59% | 6.13% | 17.01% |
Customer support manager wage gap by race
According to our data, asian customer support managers have the highest average salary compared to other ethnicities. Black or african american customer support managers have the lowest average salary at $100,823.
| Ethnicity | Salary |
|---|---|
| Unknown | $103,447 |
| White | $102,963 |
| Black or African American | $100,823 |
| Asian | $104,255 |
| Hispanic or Latino | $103,684 |
Average customer support manager age
See how the average age of customer support managers varies based on ethnicity and gender.
Male
Female
Customer support manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer support manager age breakdown
The average age of customer support managers is 40+ years years old, representing 72% of the customer support manager population.
Customer support manager age breakdown
| Customer Support Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer support manager educational attainment
The most common degree for customer support managers is bachelor's degree, with 65% of customer support managers earning that degree. The second and third most common degree levels are associate degree degree at 16% and associate degree degree at 11%.
- Bachelor's, 65%
- Associate, 16%
- Master's, 11%
- High School Diploma, 5%
- Other Degrees, 3%
Customer support managers by degree level
| Customer support manager degree | Percentages |
|---|---|
| Bachelor's | 65% |
| Associate | 16% |
| Master's | 11% |
| High School Diploma | 5% |
| Other Degrees | 3% |
Customer support manager jobs you might like
Customer support manager wage gap by degree level
According to the data, customer support managers with a Doctorate degree earn more than those without, at $127,497 annually. With a Master's degree, customer support managers earn a median annual income of $119,422 compared to $106,201 for customer support managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $119,422 |
| High School Diploma or Less | $90,877 |
| Bachelor's Degree | $106,201 |
| Doctorate Degree | $127,497 |
| Some College/ Associate Degree | $93,930 |
Customer support manager employment statistics
Most customer support managers work for a private in the technology industry.
Company size where customer support managers work
Below, you can see the size of companies where customer support managers work.
Customer support manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 41% |
Customer support manager jobs by company type
Employees with the customer support manager job title have their preferences when it comes to working for a company. For instance, most customer support managers prefer to work at private companies over public companies.
Customer support manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 47% |
| Private | 50% |
| Government | 2% |
Customer support manager jobs by industry
The most common industries for customer support managers are technology, manufacturing and telecommunication.
Customer support manager industry statistics
| Industry | Percentages |
|---|---|
| Technology | 22% |
| Fortune 500 | 18% |
| Manufacturing | 8% |
| Finance | 6% |
| Retail | 6% |
| Telecommunication | 6% |
| Transportation | 5% |
| Health Care | 5% |
| Professional | 5% |
| Media | 3% |
| Internet | 2% |
| Automotive | 2% |
| Hospitality | 2% |
| Start-up | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Utilities | 1% |
| Construction | 1% |
| Energy | 1% |
| Education | 1% |
| Insurance | 1% |
Customer support manager turnover and employment statistics
Customer support manager unemployment rate over time
The unemployment rate for customer support managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer support manager unemployment rate by year
| Year | Customer support manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer support manager tenure
The average customer support manager stays at their job for 1-2 years, based on the 5,221 customer support managers resumes in Zippia's database.
Customer support manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 12% |
| 1-2 years | 39% |
| 3-4 years | 19% |
| 5-7 years | 15% |
| 8-10 years | 6% |
| 11+ years | 9% |
Customer support manager LGBT ratio compared to similar jobs
Review the percent of customer support managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Emergency Dispatch Operator | 6.75% | 48,634 |
| Accounts Receivable Assistant | 6.76% | 31,748 |
| Senior Executive Assistant | 7.79% | 70,299 |
| Customer Support Manager | 8.06% | - |
| Senior Collector | 8.49% | 5,614 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Loan Processor | 9.31% | 16,276 |
Similar customer support manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Emergency Dispatch Operator | 6.75% | 48,634 |
| Accounts Receivable Assistant | 6.76% | 31,748 |
| Senior Executive Assistant | 7.79% | 70,299 |
| Senior Collector | 8.49% | 5,614 |
| Parcel Assistant | 8.68% | 10,187 |
| Mortgage Loan Processor | 9.31% | 16,276 |
Foreign languages spoken by customer support managers
The most common foreign language among customer support managers is Spanish at 33.3%. The second-most popular foreign language spoken is French at 10.8% and Chinese is the third-most popular at 9.5%.
- Spanish, 33.3%
- French, 10.8%
- Chinese, 9.5%
- Mandarin, 9.5%
- Portuguese, 5.9%
- Other, 31.0%
Customer support manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 33.3% |
| French | 10.8% |
| Chinese | 9.5% |
| Mandarin | 9.5% |
| Portuguese | 5.9% |
| Other | 31.0% |
