Customer support manager education requirements

Updated January 8, 2025

4 min read

There are several educational requirements to become a customer support manager. Customer support managers usually study business, computer science, or marketing. 65% of customer support managers hold a bachelor's degree, and 16% hold an associate degree. We analyzed 5,221 real customer support manager resumes to see exactly what customer support manager education sections show.

The most common colleges for customer support managers are the University of Phoenix and the University of Phoenix.

There are also many online customer support manager courses to help get the education required to be a customer support manager.

There are certain customer support manager certifications that you should consider. These customer support manager certifications include Project Management Professional (PMP) and Certified Manager Certification (CM).

What education do you need to become a customer support manager?

What degree do you need to be a customer support manager?

The most common degree for customer support managers is bachelor's degree, with 65% of customer support managers earning that degree. The second and third most common degree levels are associate degree degree at 16% and associate degree degree at 11%.

Bachelor's, 65%

Associate, 16%

Master's, 11%

High School Diploma, 5%

Other Degrees, 3%

What should I major in to become a customer support manager?

You should major in business to become a customer support manager. 34% of customer support managers major in business. Other common majors for a customer support manager include computer science and marketing.

Business, 34%

Computer Science, 7%

Marketing, 6%

Management, 5%

Other Majors, 48%

Most common colleges for customer support managers

Customer support managers often get their degrees at University of Phoenix, San Jose State University, and Arizona State University. Here are the most common colleges for customer support managers in the US based on their resumes.

Customer support manager common college	Percentages
University of Phoenix	20.86%
San Jose State University	7.43%
Arizona State University	5.28%
University of California, Santa Barbara	5.28%
Ohio State University	5.04%

Show more common customer support manager colleges

Best majors for customer support managers

Rank	Major	Percentages
1	Business	33.9%
2	Computer Science	6.8%
3	Marketing	6.2%
4	Management	5.4%
5	Electrical Engineering	5.3%

Show more common customer support manager majors

Best colleges for customer support managers

The best colleges for customer support managers are Stanford University, Northwestern University, and University of Pennsylvania.

A customer support manager with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for customer support managers. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become customer support managers.

1. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

2. Stanford University

Stanford, CA • Private

In-state tuition

$51,354

Enrollment

7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-state tuition

$14,760

Enrollment

31,451

5. Cornell University

Ithaca, NY • Private

In-state tuition

$55,188

Enrollment

15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-state tuition

$14,184

Enrollment

30,845

7. Northwestern University

Evanston, IL • Private

In-state tuition

$54,568

Enrollment

8,451

8. Western Carolina University

Cullowhee, NC • Private

In-state tuition

$3,926

Enrollment

9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-state tuition

$8,670

Enrollment

2,758

10. Pennsylvania State University

University Park, PA • Private

In-state tuition

$18,454

Enrollment

40,108

20 best online courses for customer support managers

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Top 10 most affordable universities for customer support managers

The most affordable schools for customer support managers are Baruch College of the City University of New York, california state university - bakersfield, and university of florida.

If the best universities for customer support managers are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for customer support managers.

1. Baruch College of the City University of New York

New York, NY • Private

In-state tuition

$7,262

Cost of attendance

14,046

2. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

3. University of Florida

Gainesville, FL • Private

In-state tuition

$6,381

Cost of attendance

21,034

4. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

5. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

6. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Cost of attendance

14,469

7. Dickinson State University

Dickinson, ND • Private

In-state tuition

$6,768

Cost of attendance

15,506

8. Clayton State University

Morrow, GA • Private

In-state tuition

$5,419

Cost of attendance

17,697

9. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

10. SUNY Polytechnic Institute

Utica, NY • Private

In-state tuition

$8,238

Cost of attendance

21,567

Top 10 hardest universities to get into for customer support managers

The hardest universities for customer support managers to get into are Stanford University, Northwestern University, and University of Pennsylvania.

Some great schools for customer support managers are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for customer support managers based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Stanford University

Stanford, CA • Private

Admissions rate

SAT average

1,497

2. Northwestern University

Evanston, IL • Private

Admissions rate

SAT average

1,508

3. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

SAT average

1,492

4. Boston University

Boston, MA • Private

Admissions rate

22%

SAT average

1,420

5. Cornell University

Ithaca, NY • Private

Admissions rate

11%

SAT average

1,471

6. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

7. University of Southern California

Los Angeles, CA • Private

Admissions rate

13%

SAT average

1,445

8. University of California, Berkeley

Berkeley, CA • Private

Admissions rate

15%

SAT average

1,448

9. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

10. George Washington University, The

Washington, DC • Private

Admissions rate

42%

SAT average

1,380

Top 10 easy-to-apply-to universities for customer support managers

The easiest schools for customer support managers to get into are D'Youville College, gwynedd mercy university, and mount saint mary's university.

Some schools are much easier to get into. If you want to start your career as a customer support manager without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for customer support managers.

1. D'Youville College

Buffalo, NY • Private

Admissions rate

100%

SAT average

1,072

2. Gwynedd Mercy University

Gwynedd Valley, PA • Private

Admissions rate

92%

SAT average

1,031

3. Mount Saint Mary's University

Los Angeles, CA • Private

Admissions rate

84%

SAT average

1,031

4. Felician University

Lodi, NJ • Private

Admissions rate

81%

SAT average

999

5. Barry University

Miami, FL • Private

Admissions rate

91%

SAT average

1,006

6. Life University

Marietta, GA • Private

Admissions rate

94%

SAT average

979

7. Oregon Institute of Technology

Klamath Falls, OR • Private

Admissions rate

96%

SAT average

1,139

8. Presentation College

Aberdeen, SD • Private

Admissions rate

97%

SAT average

1,050

9. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

10. Fresno Pacific University

Fresno, CA • Private

Admissions rate

85%

SAT average

1,053

Average customer support manager salary by education level

According to our data, customer support managers with a Doctorate degree earn the highest average salary, at $127,497 annually. Customer support managers with a Master's degree earn an average annual salary of $119,422.

Customer support manager education level	Customer support manager salary
Master's Degree	$119,422
High School Diploma or Less	$90,877
Bachelor's Degree	$106,201
Doctorate Degree	$127,497
Some College/ Associate Degree	$93,930

Customer support manager education FAQs

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Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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