Customer Support Manager Jobs Near Me

MyStudio is a software-as-a-service suite of products that gives fitness, martial arts, and other membership-based business studio owners the freedom that comes from automating and simplifying how customers buy from them - making them more money at all hours of the day, saving them money, and granting them more time. About the Role We're looking for a Customer Success Manager - Onboarding to lead and elevate our Onboarding team. You'll play a pivotal role in driving client satisfaction, reducing churn, and developing a high-performing team. Responsibilities Team Leadership: Oversee and mentor the Customer Success team, managing performance, KPIs, and growth. Customer Escalations: Address and resolve client issues effectively. Process Optimization: Streamline workflows and identify automation opportunities. Cross-Department Collaboration: Partner with teams across the company to improve processes and enhance client outcomes. Strategic Impact: Drive key metrics like net revenue retention and upselling through strategic initiatives and risk management. Requirements 7+ years in account management and 3+ years in leadership roles. Strong communication, coaching, and change management skills. Proven ability to analyze data, resolve conflicts, and inspire teams. Experience with CRM tools (HubSpot preferred). A proactive, customer-focused mindset with a knack for problem-solving. Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities are subject to change. Why Work For MyStudio? The chance to get in on the “ground floor” of a tech company with startup energy The ability to make a difference from day one The power to make a positive difference in fitness, children's education, and other membership-based industries doing admirable work A competitive salary, bonus program, and benefits, commensurate with your experience Health insurance, 401K, paid time off, and sick leave for full-time team members Compensation Range: $85,000 - $90,000 base salary plus performance based bonus Work Environment In-office position based in Fairfax, VA, a suburb of Washington, DC. Interested? Please read this posting carefully, visit our website (***************** learn about us, and then apply. We are excited to grow our team, so if you're a good fit, expect this process to move quickly. Pre-Employment Background Checks All offers of employment are contingent upon clear results of a thorough background check.

Faye, a leading digital travel insurance provider, is looking for a Head of Customer Experience to scale and optimize our global operations. This key role combines strategic leadership, operational excellence, and a customer-first approach to redefine how we deliver world-class experiences. Responsibilities Global Leadership: Lead, mentor, and develop a high-performing CX team across Richmond, VA, and Tel Aviv. Set clear goals, foster continuous improvement, and ensure alignment with company objectives. Act as a hands-on leader, supporting the team through complex customer scenarios. Travel to Tel Aviv (up to 4x/year) to strengthen relationships and ensure seamless collaboration. Customer Experience Strategy: Design and implement an omni-channel CX strategy for seamless interactions across touchpoints. Optimize workflows to improve efficiency, meet SLAs, and support rapid growth. Collaborate with claims, product, and other teams to ensure an exceptional customer journey. Team Expansion & Expertise: Expand team capabilities from insurance to comprehensive travel and financial assistance, delivering end-to-end support for evolving product lines. Tech & Data Leadership: Monitor and act on CX metrics to maintain Faye's top-rated industry status. Leverage data and technology to scale operations and enhance customer loyalty. Drive innovation by partnering with product and tech teams. Qualifications 7+ years in CX leadership (50-100+ reps), scaling teams and managing global operations. Strong expertise in omni-channel B2C environments with a tech-driven approach. Data-driven mindset with experience implementing scalable tech solutions. Proven track record in long-term CX strategy and efficiency improvements. Startup or industry experience (insurtech, travel, fintech) preferred. Native-level English fluency; familiarity with U.S. customer expectations is a plus. Join us to set a new standard in travel insurance and customer experience.

Waybetter Marketing is a marketing agency based in Columbia, Maryland. We are seeking a CRM Specialist to join our team. The right candidate will have 5+ years of experience, extensive experience with CRM tools such as Slate, Klaviyo, Marketo, or others, and the ability to be physically present in our Maryland office on Mondays, Tuesdays, and Thursdays. We offer a hybrid schedule, with remote Wednesdays and Fridays for all employees. This is Something You'll Want to be a Part of: We are a team of passionate marketers and technologists dedicated to helping colleges and universities increase their student enrollment. Our focus is exclusively on the higher education industry, and we use hyper-personalized, data-driven campaigns to achieve our goals. We tap into top marketing automation tools and our team's bright minds to deliver exceptional results for institutions of all shapes and sizes across the country. As a key member of our Slate services team, you'll work with Technolutions' Slate-a leading CRM platform widely used across higher education. You'll help institutions optimize their CRM systems to effectively recruit and enroll students. You'll Enjoy Days of: Partnering with colleges and universities to enhance their CRM capabilities, improving student recruitment and operational workflows. Serving as the lead architect, engineer, and builder on CRM enhancement projects, guiding everything from concept to completion. Collaborating with colleagues and external partners to coordinate project timelines and deliverables, ensuring seamless communication and on-time completion. Conducting thorough quality testing of all projects before final delivery to ensure flawless execution. These Are The Types of Things You'll Help Clients With: Configuring and strategizing data infrastructure Configuring student-facing portal (web) pages Designing and optimizing forms Managing event configurations and strategies Configuring applications, reader bins, workflows, and strategies Overseeing CRM integrations and their configurations Crafting reporting structures and strategies Building and automating email workflows Implementing dynamic content strategies This Role is Perfect for You If: You have experience with marketing automation tools like Slate (higher ed), Klaviyo, Marketo, Salesforce, Eloqua, or similar. You're technically skilled and eager to develop your technical expertise further. You thrive under deadlines and consistently deliver top-tier results. You're detail-oriented with a relentless focus on execution and quality. You excel at communicating complex ideas clearly and effectively to both technical and non-technical audiences. You're motivated, competitive, and driven by results, with a positive attitude to match. Why You Want to Work at Waybetter: We're an established, agile company poised for continued (and considerable!) growth. We work really hard but also believe in a healthy work-life balance. Helping colleges and universities market to prospective students is a truly rewarding experience. Our clients are genuinely grateful for what we do. At Waybetter, you'll find impactful work, growth opportunities, and a great team culture. Take a peek at our crew: ***************************************** Need something beyond a picture? Hear us speak from this sampling of webinars: ******************************************** Waybetter Perks: Competitive salary + bonus Health insurance 401(k) with a guaranteed 3% profit sharing 15 days PTO plus numerous company holidays Paid parental leave Pre-set work-from-home days Professional development stipend Free snacks Learn more about Waybetter: *********************************** Only applicants in the Baltimore/DC region will be considered. Long-term remote work arrangements are not available.

Account Manager / Customer Success Manager (Amazon Ads Experience Required) To ensure your application is reviewed, please submit your resume through both the application link provided and on our company website: **************************************************** Location: Remote Compensation: Competitive salary + performance-based bonuses Benefits: Comprehensive health benefits, 401(k), professional development, and travel opportunities for industry trade shows. Company Description Intentwise is a SaaS platform offering Advertising Optimization and Measurement solutions to brands and agencies operating on Amazon and Walmart. Our platform empowers businesses to drive better performance through data-driven insights and automation. Position Overview We seek a Customer Success Manager with experience in Amazon or Walmart to join our growing team. You will play a critical role in ensuring that our clients successfully implement and utilize our platform, driving both their satisfaction and product adoption. You will act as the main point of contact post-sale, guiding clients to maximize the value of our solutions while helping them achieve their business objectives. In this role, you will focus on nurturing existing customer relationships and ensuring they gain maximum value from our tools: Intentwise Ad Optimizer, Intentwise Analytics Cloud, and Intentwise Explore. This is a full-time remote-based position. Key Responsibilities: Customer Support & Advocacy: Serve as the first line of support for client inquiries, troubleshooting, and resolving issues in a timely manner. Advocate for customer needs and ensure their voices are heard internally to improve the product and service offerings. Strengthening Client Relationships: Develop strong, ongoing relationships with key stakeholders at client organizations. Ensure clients are satisfied, engaged, and receive continuous value from the platform. Cross-Team Collaboration: Work closely with internal teams (Sales, Product, Marketing, etc.) to provide feedback, share customer insights, and ensure a seamless client experience across all touchpoints. Product Updates & Education: Provide clients with regular updates on new features, product enhancements, and industry trends. Educate customers on best practices to help them maximize the value of Intentwise's solutions. Onboarding & Training: Lead the onboarding process for new customers, ensuring a smooth and effective transition from sales to active user. Conduct training sessions to help clients effectively use the platform and customize it for their needs. Industry Expertise: Stay current with industry trends and best practices in eCommerce advertising. Provide clients with insights and advice to help them stay ahead of the curve and optimize their advertising strategies. Account Health & Retention: Monitor customer health, proactively identify potential issues, and take action to ensure clients continue to get value from the platform. Work to reduce churn and increase customer satisfaction. Renewals & Upselling: Collaborate with the sales team to identify opportunities for account renewals, upselling, or cross-selling new features. Encourage long-term engagement and continued usage of the platform. Metrics & Reporting: Track and report on key customer success metrics, such as customer health, engagement, satisfaction, and retention. Regularly communicate these insights to internal teams and clients. Qualifications: 1+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the SaaS or eCommerce space. Strong understanding of eCommerce advertising (especially Amazon and Walmart ads) and experience in a customer-facing role with a technical product is a plus. Exceptional communication and interpersonal skills, with the ability to build trust and rapport with clients at all levels. Strong problem-solving skills, with the ability to think critically and take initiative to resolve customer issues and improve satisfaction. Ability to manage multiple customer accounts simultaneously while maintaining a high level of attention to detail. Proactive, resourceful, and able to work independently with minimal supervision in a remote environment. Familiarity with CRM systems and customer success tools (e.g., Hubspot, Intercom) is a plus. Passion for helping customers succeed and for making a meaningful impact in a fast-paced, high-growth environment. Bachelor's degrees in Business or a related field. Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role. Why Join Intentwise? At Intentwise, you'll join a fast-growing team dedicated to transforming how brands and agencies optimize their advertising on Amazon and Walmart. We offer a competitive compensation package, the flexibility of remote work, and the opportunity to travel to major industry events. As a Customer Success Manager, you'll play a crucial role in driving the company's growth while benefiting from ample opportunities for personal and professional development. To ensure your application is reviewed, please submit your resume through both the application link provided and on our company website: ****************************************************

Company: Playbypoint Job Title: Customer Success Manager About the Company: Playbypoint is at the forefront of the racquet sports industry, providing innovative software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we are looking for a highly motivated and results-driven Customer Success Manager to join our team. If you are enthusiastic about sports, technology, and sales, this role offers an exciting opportunity to make a significant impact in a cutting-edge industry. Job Description: As a Customer Success Manager at Playbypoint, you will be responsible for ensuring our clients achieve maximum value from our software solutions. You will serve as the primary point of contact for our customers, building strong relationships and providing exceptional support throughout their journey with us. Your role will be crucial in driving customer satisfaction, retention, and advocacy. Key Responsibilities: Develop and maintain strong relationships with clients, understanding their needs, challenges, and goals. Onboard new customers, providing training, webinars, and guidance on how to effectively use our software solutions. Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements. Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows. Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement, and measure and communicate the impact of our software on the customer's business. Collaborate with cross-functional teams including Sales, Product, and Support to ensure seamless customer experiences. Drive customer retention and expansion by identifying upsell and cross-sell opportunities. Build out our knowledge base and gather customer feedback and insights. Champion the voice of the customer internally, advocating for their needs and priorities. Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Fluent in English (Spanish is a plus). 3+ years of proven success in a sales and/or customer-facing role, preferably in SaaS or technology industry, with a track record of meeting or exceeding targets. Strong understanding of the SaaS industry, and the ability to articulate the value proposition of our solutions. Knowledge of the racquet sports industry is a plus. Strong interpersonal and communication skills, with the ability to build rapport and trust with clients. Excellent problem-solving skills, with a proactive and solutions-oriented mindset. Ability to thrive in a fast-paced, dynamic startup environment. Passion for sports and technology, with a genuine interest in helping customers succeed. Experience working with CRM software (e.g., Monday, Salesforce, etc.) and customer success tools is a plus. What We Offer: A competitive salary and benefits package, including bonus potential. Comprehensive health insurance plans: Medical, dental, and vision, with shared costs. An amazing company culture that values transparency and collaboration, and encourages having fun while we work! Additional Information: This position is based at our Miami office. Initially, this is an on-site role, but there is potential for transitioning to a hybrid model after the first three months, pending approval. This hybrid arrangement would allow you to work from the office three days a week, providing flexibility for remote work on other days. Join Us: Are you driven by innovation and passionate about delivering cutting-edge solutions? We're eager to meet you! Join Playbypoint and play a crucial role in shaping the future of racquet sports. Apply today and be part of a team that's committed to excellence in both products and service!

Harbour is an e-signature and contract management company dedicated to bringing innovation, beauty, and efficiency to the digital contracts space. Our customers use Harbour to create digital workflows that speed up their contract drafting and signature processes and organize their agreements in our market-leading contract management platform. This role welcomes candidates to work in our office in San Francisco or to work remotely. As a Customer Success Manager, you'll engage with customers via email, chat, phone, and video conference. You'll provide training, support, and implementation assistance to new users. You'll work closely with both the Sales and Product teams. You'll be an expert on using and navigating Harbour, best practices for customer success, as well as maintaining customer relationships and ensuring customer satisfaction. You will proactively help customers avoid potential issues, and expeditiously diagnose issues to help a customer resolve problems. Responsibilities Be the customer-facing voice of Harbour, addressing simple and complex account issues, and work to drive issue resolution. Partner with customers and provide product education, training, and best practices. Perform implementation tasks alongside sales teammates and assist with onboarding new customers onto the platform Assist with customer communication during new product launches and support events. Be an advocate and voice for our users, reporting and acting on observed areas for improvement and being in clear communication with our product team on user issues. Work with sales leadership to ensure a consistent and high-quality level of support. Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience. Create internal and external resources, ensuring updated, accurate information, and continuity. Experience 1-3 years experience in Customer Success, Account Management, or Customer Support related to software. Experience and proficiency with CRM (Hubspot). Bachelor's Degree Preferred Qualifications Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience. A drive to dig into the details of a system or process to solve customer problems. Experience in leadership or account management. Proven success in a fast-paced support environment. Demonstrated success driving cross-functional deliverables. Understanding of cloud-based storage concepts. Excellent oral and written communication skills. Diversity and Inclusion Harbour is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at ************************ Due to high interest in this position, we are currently only considering candidates who include a cover letter.

Tabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we're looking for a tech-savvy and dedicated Customer Success Manager who will be accountable for onboarding and providing post-implementation support to our clients. Through ‘get-to-know-you' calls, email conversations, and on-site visits, you'll build strong partnerships that will strengthen our client relationships. You'll be the first point of contact for your assigned accounts, acting as subject matter expert and friendly face of our business. ONLY APPLICANTS BASED IN SOUTH FLORIDA, ABLE TO COMMUTE IN THE AREA AND TO THE AVENTURA OFFICE, WILL BE CONSIDERED AT THIS TIME. What You'll Love to Do: Plan and execute restaurant implementations both locally and throughout the US utilizing sound judgment and service industry expertise to ensure outstanding results. Build restaurant menus, activate order roles and order flows specific to customer's needs. Maintain a “Customer-First” attitude with the ability to wow customers in all day-to-day interactions while exercising independent judgment and building strong relationships. Business-savvy approach to dealing with customers - taking time to understand their needs and working toward delivering the best-desired outcome. Establish a trusted advisor relationship with customers via email, phone, and on-site visits. Conduct discovery meetings to deep dive into specific customer requirements (menu, items, promotions, integrations, etc.), to match our platform solutions against the needs of the customer. Plan and execute training sessions pre-and-post onboarding. Perform hardware and software staging while collaborating with 3rd parties such as network infrastructure companies. Leverage prior restaurant and service industry expertise to provide top-notch consultative value to customers and companies. Act as project and account manager for your customers in the assigned market. Promote Company as the top leader in POS solutions in the territory. Who You Are: Must have 3-5 years of prior restaurant/hotel/hospitality experience (general manager, assistant manager, bartender, waiter, waitress, shift manager, hostess, maitre'd, sommelier, chef, FOH, BOH, or server) - demonstrating an all-encompassing understanding of restaurant operations and business models. Must be a “people person” - outgoing, friendly, and comfortable interacting with customers at length. High EQ - patient, composed, assertive, and able to listen with attentiveness and care. Basic to a mid-level understanding of standard technologies (networks, Wi-Fi, cloud technology, iOS, and Windows operating systems) Sales and/or Account Management experience is a plus. Project management experience preferred. MS Office Skills (Excel, PowerPoint, Word) Excellent analytical and troubleshooting skills. CRM (Salesforce, MS Dynamics, etc.) preferred. The Perks: Competitive compensation package Medical, Dental, Vision, 401(k) with company match, Life, STD, LTD, and accident insurance Stock options Health Savings Account Free lunch and snacks in office Pet Insurance Employee Referral Program Flex Spending plan Cell phone allowance Generous PTO and paid holidays Hybrid or remote work environment Amazing team culture And much more! About Us: Tabit uses business intelligence and point-of-sale technology, a real-time decision support system, and mobile applications to provide 360-degree holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers. Our platform uses business intelligence and point of sale to provide 360o holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Fannie Mae, Merck, Okta, or Salesforce among many other leading organizations in the National Capital Region area. Are you eligible? You can apply to Year Up United if you are: - 18-29 years old - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Cyber Security - Data Analytics - Helpdesk/Desktop Support - Project Management Support - Banking & Customer Success - Business Fundamentals Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:General, Location:Burke, VA-22015

Customer Experience Manager (Multiple Accreditation Program Areas) At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team. We are currently recruiting a personable and energetic Customer Experience Manager to provide direction and oversight to the daily customer support activities for designated Accreditation programs and services. This person will guide a team of Account Advisors in educating customers on the capabilities and flexibility of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal and coaching skills needed to motivate and influence others, in order to reach departmental goals and provide the high level of customer service and best possible experience that are at the core of ACHC's Mission and Values. The Customer Experience Manager will be responsible for driving accountability and efficient productivity, while maintaining a supportive and collaborative approach with team members and business partners inside and outside the company. It is essential that this person has a proven track record of building and maintaining favorable working relationships with a variety of key stakeholders, along with possessing a drive to improve patient safety and quality of care. RESPONSIBILITIES INCLUDE: Manage and organize team operations to utilize skills and maximize staff efficiency. Coach and develop staff in alignment with business needs and employee aspirations; complete Annual Performance Review activities for direct reports and provide continuous ongoing constructive feedback throughout each year. Provide oversight of day to day functions of assigned Customer Experience staff, ensuring performance of duties is within appropriate productivity standards and completion of all Accreditation process steps are within specified timeframes. Provide oversight to staff to ensure customer correspondence is conducted in a timely and appropriate manner. Maintain knowledge of applicable CMS regulations to ensure ACHC is meeting all accreditation requirements; develop and maintain all regulatory letters meeting CMS requirements. Develop and maintain all ACHC accreditation policies and work instructions in assigned program area(s). Maintain relationships with existing customers to increase customer satisfaction and encourage renewal of accreditation contracts. Hold team meetings as needed to ensure compliance with established policies and work instructions, communication and team participation between personnel. Adhere to established strategic plans and quality objectives within assigned ACHC division and ensure accountability of team staff in following plans and objectives. Identify training or educational needs within team and prepare materials to address specific issues. Monitor departmental resources and make recommendations for workload allocation or when additional resources are required. Create and distribute weekly, monthly or quarterly reports on pre-determined time schedules or as requested. JOB REQUIREMENTS: Bachelor's Degree preferred with minimum 5 years of extensive practical, appropriate work experience with customers, preferably in the health care industry. 3+ years of previous people-management experience in a corporate setting required; must also possess a willingness for continued extensive leadership training and development. Relevant work experience in evaluation and quality monitoring through Licensure and/or Accreditation strongly desired. Solid interpersonal, oral/written communication, and presentation skills with a polished and professional presence. Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners. Strong conflict resolution skills with effective critical thinking and appropriate discretion in flexibility. Change-champion who embraces inclusion and leads by example in authentically exhibiting decisiveness, integrity, and accountability. Proficient in Microsoft Office applications and use of database software. This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + annual bonus. Qualified candidates who meet the above requirements should send resume and salary expectations. At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry's best possible service experience. Accreditation Commission for Health Care is an Equal Opportunity Employer.

Bilingual- English and Spanish Responsible for communicating with physicians and patients regarding plan benefits and eligibility. This position emphasizes member education, customer service and front-line problem solving. Essential Duties and Responsibilities: Thoroughly understands the managed care philosophy and the company's products. Receives and responds to member and provider phone calls/inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Receives, records, and resolves member complaints and problems. Answers calls in a pleasant and courteous manner within 30 seconds. Routinely accesses member information via multiple computer systems. Accurately documents member and provider contacts on the computer system. Responsible for ensuring that members receive accurate and complete information. Communicates effectively and professionally with members, providers, and state agencies. Screens telephone calls and directs to the appropriate area or person as necessary. Acts as a liaison between members, physicians, and health plan. Researches member concerns and attempts to resolve issue during call. Works in coordination with other departments concerning member and provider issues. Prepares documentation and reports for review by the Customer Services Director and Supervisor. Maintains confidentiality per HIPAA guidelines. This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Skills and Abilities: Verbal and written communication skills. Ability to work independently. Ability to meet deadlines. Ability to maintain a good rapport and cooperative working relationship with team. Work Schedule: As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Staff are able to work from home 3 days a week and will report to the office 2 days a week. *****The company reserves the right to change the work schedules based on the company needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Qualifications High school diploma or general education degree (GED) Two to four years related experience and/or training; or equivalent combination of education and experience. Knowledge of word processing software, spreadsheet software, internet software Epic software (preferred)

Senior Client Onboarding Specialist, REMOTE / Hybrid (Wakefield, MA) - C-4 Analytics C-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sales, increase market share, and lower cost per acquisition. C-4 Analytics is committed to developing innovative solutions for every dealer in every market, and to providing the highest levels of accountability and customer service. We are currently hiring for a Senior Client Onboarding Specialist as we look to expand our team and support our growing roster of local and national clients. Please note: C-4 Analytics is currently operating in a hybrid capacity out of our Wakefield, MA, office. The Senior Client Onboarding Specialist may benefit from the flexibility to work in a way that suits them best. We offer the following work options: Remote: We understand that some individuals thrive in a remote working setup. As such, we support remote work arrangements, allowing you to work from the comfort of your own home or any location that enhances your productivity. Hybrid: For those who prefer a balance between office and remote work, we offer a hybrid model. This allows you to divide your time between working in the office and remotely, providing the best of both worlds. We place a high value on local candidates. We are open to considering individuals who we believe have exceptional experience for remote opportunities. Even if you do not meet every qualification, we encourage you to apply. If you are unable to complete this application due to a disability, contact this employer to ask for accommodation or an alternative application process. Compensation: We offer a competitive compensation commensurate with experience and qualifications. The starting annual on target earning for this position is $85,000.00. The final salary will be determined based on factors such as skills, knowledge, and demonstrated expertise. Please note that the stated salary range is flexible and negotiable based on individual qualifications and fit for the role. We encourage candidates to discuss their salary expectations during the interview process. Working at C-4 Analytics We provide our employees with a range of benefits, including career development programs, unlimited paid time off, and additional perks. All are welcome to visit our careers and culture page for more details. Who We're Looking For: Senior Client Onboarding Specialist, REMOTE / Hybrid (Wakefield, MA) As Senior Client Onboarding Specialist at C-4 Analytics, you are the first point of contact for new clients, you'll manage, execute, and ensure a successful kick-off process. You'll work closely with the Associate Vice President to strategize and enhance our onboarding process to ensure client satisfaction. Your role will be instrumental in transitioning our new clients to our solutions, offering an engaging blend of autonomy and a team environment. Relishing the challenge of setting up new clients and maintaining their success, you will help improve our onboarding process efficiency. You will stay on top of current marketing trends, acting as a valued automotive digital marketing expertise resource. Managing campaigns from start to finish, you are responsible for liaising with our solutions teams and being the primary daily contact for your client portfolio. A day in the life of a Senior Client Onboarding Specialist, REMOTE / Hybrid (Wakefield, MA) Be the first voice for new clients as they join C-4 Analytics as well as the main day-to-day contact for a number of C-4 Analytics clients. Support all new client actions with Phase 1 tasks including welcome calls/emails, scheduling and coordinating kick-off calls, and developing kick-off materials. Work closely with the Associate Vice President of Client Onboarding & Success to support and deliver strategic media plans to clients. Ensure clients experience a smooth transfer from Phase 1 of onboarding to Phase 2 of producing and executing customized digital marketing strategies for clients. Develop strong relationships with the Sales team to gather appropriate background information for seamless transitions from contract signing through program launch. Be proactive in providing both the Onboarding team and the Client Services team with all necessary client information, including logins and reporting to ensure optimal performance. Be a senior voice and digital marketing expert on client calls with the Onboarding team Provide support to the Onboarding team on client presentations, including development, analysis, and execution of the presentations. Assist Associate Vice President of Client Onboarding & Success on continually improving Phase 1 processes and increasing team efficiency. Possess a consistent sense of urgency, as well as detail-oriented, in order to complete all Phase 1 deliverables and services on time and with 100% accuracy. Manage all aspects of digital marketing campaigns (including but not limited to paid search, website maintenance, social media, and online reputation), from the initial campaign pitch, to campaign setup, execution, review, and reporting. Campaigns include all aspects of paid search, website maintenance, social media, and online reputation. Work cross-functionally with internal productions teams to consistently improve client websites for optimal success and to better serve overall digital strategy. Work with external parties such as a web provider platform to make sure client strategies are carried out; followed up and escalated as needed. Create client-facing monthly reports on all aspects of C-4 Analytics campaigns by identifying and interpreting KPIs related to a client's digital marketing campaign strategy. Run weekly meetings to update clients on cumulative progress. Ensure that all external assets are compliant and approved by the client. Manage all tasks in JIRA from creation to close in a timely manner. What you'll need to succeed: Must-Haves 2+ years of experience within the automotive industry. Either in a client capacity, or working within automotive dealerships. 5+ years of client management experience, including at least 1 year working as an Onboarding Specialist or Account Lead Bachelor's Degree in Business Administration or a related degree / equivalent relevant industry experience Certifications in Google Analytics, Google Ads, Bing Ads, and Facebook Blueprint Expert in Local SEO Stellar presentation skills - ability to demonstrate value to clients and serve as a trusted digital advisor as well as set client expectations Excellent written and verbal communication skills - ability to write professional emails to clients and third parties A strong sense of urgency Demonstrated time management and project management skills, including experience in project management tools, such as JIRA Familiarity with website functionality Demonstrated experience with Google products (Gmail, Docs, Slides, Drive) and Microsoft Office Suite (Excel, Word, PowerPoint) products More About C-4 Analytics C-4 Analytics takes the guesswork out of advertising. We don't over-promise: we over-deliver. We provide real value to our clients because we really value them as partners. We love Google and Facebook, but also love Instagram and Bing. We innovate, educate, and instigate. We are forward-thinking, but we learn from the past. We are results-driven and our strategies drive results. We love the practical applications of psychology to marketing, but we aren't above a good practical joke. We are team players, but we love to crush our competitors. We create an environment of respect and we respect the environment. We are the brains and the good looks. We are very humble. We are nerds, but cool, likable nerds. We are never gonna give you up. Never gonna let you down. We are all work and all play. We calculated that only 15.8% of visitors who started this paragraph would actually read this far down. We are C-4 Analytics.

Apella Capital (Apella) is an established and fast-growing wealth management firm (RIA) that is expanding to new markets and looking for an account service associate who has a passion for helping clients in our Reston, VA office. Apella is headquartered in CT with offices across the country including MA, RI, NY, TN, TX, GA, CA, PA, OR, VA and WA. As Apella continues to grow it offers clients, employees and advisors a unique experience by taking a team approach to offering the highest quality of service. We get to know our clients very well and use that knowledge to create customized financial, investment and tax plans, and manage their investments. We are looking for a self-starting problem solver, with a desire to provide an exceptional client experience, who can think critically and wants to be part of our team. Responsibilities: Provide administrative support to Client Relationship Specialists, Advisors & Planners Process account forms and maintain related files Communicate with custodians (i.e. Charles Schwab, Fidelity, Axos, etc) Track requests to completion Cashiering Assist with marketing projects as needed Assist/own Operations projects as needed Respond to Client requests for service Perform other duties as needed Requirements: Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), Internet, CRM Software Ability to learn & adapt quickly to multiple technology platforms Excellent written & oral communication skills; strong listening skills; professional, positive demeanor Strong organizational & prioritization skills Ability to muti-task, manage time efficiently in a fast-paced environment Ability to work independently or part of a team Associates Degree OR Related/Industry Experience

The Tyndale Company, a 4x Top Workplace winner in TX and a proud woman-owned business, is hiring for a Customer Service Supervisor! The primary focus of this position is to manage the workflow and daily activities of designated Customer Service team members, ensuring the delivery of excellent and timely service to our customers. This role involves providing supervision, management support, and coaching to team members while fostering an environment that promotes collaboration, mutual support, and team success. The position is accountable for driving employee productivity and maintaining exceptional levels of customer satisfaction. HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days a week, and 3 days a week remotely . To be considered, candidates must reside within a commutable distance from our location in Houston, TX for onsite work as needed. Responsibilities: Oversee daily team workflow to ensure the delivery of excellent and timely customer service, coordinating with the Customer Service Manager to manage overtime requirements for team members. Assist in the management of the Customer Service Task Management Tool (Zendesk) to ensure tasks are completed accurately and on time, providing support as needed. Collaborate with the Customer Service Manager to establish performance metrics for tracking team members' day-to-day progress and performance. Conduct monthly one-on-one meetings with direct reports to review performance, address challenges, set goals, and discuss overall well-being. Deliver targeted training and coaching tailored to team members' needs, including system and technical training, product knowledge, communication skills, conflict resolution, and soft-sell techniques. Utilize interactive training methods to ensure success. Participate in selecting candidates for new staff positions in collaboration with the Customer Service Manager. Approve PTO requests for team members, ensuring adequate staffing levels to meet deadlines and requirements, and monitor attendance. Provide feedback and initiate disciplinary actions, as necessary, with Customer Service Manager approval. Oversee the onboarding process for new hires, including temporary staff, developing, and facilitating training schedules to ensure successful integration into the team. Resolve or assist in resolving complex issues escalated by direct reports or customers, aiming for quick resolution. Coordinate with management and other departments as needed and notify the Customer Service Manager of any concerns. Conduct ongoing quality assurance checks to ensure accuracy in sales order entry and communication through various platforms. Analyze weekly and monthly reports related to team performance and Customer Service tasks, addressing any areas of concern promptly. Collaborate with other departments to optimize interdepartmental processes, driving efficiency and continuous improvement. Perform additional tasks and projects as assigned. Qualifications: HS Diploma or equivalent required; Bachelor's Degree preferred. Minimum of 2 years' experience supervising a customer support team in a medium to large business environment required or 3 years of relative Tyndale experience, with sustained “exceeds” performance level. Minimum of 2 years' experience in a direct sales or customer service related environment required. Strong computer skills, including proficiency in MS Office applications. Strong leadership skills with the ability to provide effective guidance, training, coaching, and daily supervision to staff. Effective organizational skills and the ability to establish priorities and to plan, coordinate and monitor own workload and that of staff. Commitment to continuous learning and demonstrated ability and willingness to learn new skills, with initiative to self-teach. Strong verbal and written communication skills; ability to write in a clear and concise manner and provide detailed explanations orally. Strong analytical and proactive problem solving skills. Benefits: Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements. Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more. Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities. Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity. Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity. About Tyndale Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer. Qualified candidates are encouraged to apply on our website, *************************** E.O.E

San Francisco Office Debevoise & Plimpton LLP is a premier law firm with market-leading practices, a global perspective and strong New York roots. Our clients look to us to bring a distinctively high degree of quality, intensity and creativity to resolve legal challenges effectively and cost efficiently. We believe in hiring talented and dedicated individuals as members of our administrative community. We draw on the strength of our culture and structure to deliver the best of our firm to our lawyers and clients through true collaboration. The firm is seeking a full-time Office Manager to support our San Francisco office. This is an exempt position and reports to the Director of West Coast Strategy & Operations with a dotted line to the Global Director of Administration. RESPONSIBILITIES include but are not limited to: Overseeing all of the day-to-day administrative operations of the office, including the oversight of the executive assistants, office management and facilities teams. Managing the operations of the following functions: duplicating, mail, reception, catering, conference services and supplies; negotiation and management of office equipment and vendor contracts Formulating and implementing policies and procedures within the parameters of firm-wide policies and in consultation with the SF office partners and the Director of West Coast Strategy & Operations. Preparing the office's annual budget (expense and capital) submissions to the firm in coordination with the SF office partners and Director of West Coast Strategy & Operations; preparing special reports as required. Regular contact with Accounting in the New York office, including but not limited to collaborating on billing, invoicing and accounts receivable/payment processes. Overseeing all aspects of space management, including landlord relations and landlord-provided services; maintenance and security; new office construction and renovations; build-out and lease administration. Maintaining the disaster recovery and business continuity plans of the SF office, including the coordination of emergency response plans with firm-wide procedures, updating and distributing weather-related and emergency information as needed, and regularly practicing emergency communication and response procedures. Developing and implementing efficient office workflows to enhance productivity and optimize resources; ensuring that office policies and procedures are followed and establish new protocols when needed. Preparation of special reports on office operations/issues as required. Helping maintain high morale and a strong client service ethic within the office. Requirements: Bachelor's Degree. Five or more years of managerial experience in a legal or professional services firm. Knowledge and general understanding of technology, human resources, and office operations. Outstanding management and interpersonal skills; able to work effectively with lawyers and administrative staff members. Articulate, with excellent writing skills and oral presentation skills; able to convey concepts and ideas clearly and professionally; exhibiting a proactive, adaptable and problem-solving mindset. Proven aptitude as a problem solver with a commitment to outstanding customer service. Proven success as a motivational leader with the stature and presentation skills to influence at all levels. This is a hybrid position with four days in the office and the option to work from home one day per week. TO APPLY: Please mention where you saw this position posted when applying. Please include a resume, cover letter and salary history/requirements. Ahan Morris Talent Manager ********************** ************ Debevoise & Plimpton LLP is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other legally protected category in accordance with U.S. law.

Customer Success Manager (Spanish Required) This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the job: Odoo is seeking to expand its vibrant and innovative sales teams significantly. Apply to work within an organization that values independence, flexibility, and personal growth. The Customer Success Team is helping customers across Latin America to streamline their business processes with Odoo's integrated software solutions. This is a sales job for people excited to work at the intersection of software and business. You'll learn the value that software can provide across a variety of verticals and how Odoo's diverse suite of apps (over 50!) can be used to alleviate company needs. We expect the candidate to be proactive and have a "get it done" spirit. Responsibilities: Contact customers currently using Odoo Analyze clients' business operations and drive adoption Execute all phases of a subscription renewal plan Build and maintain relationships with clients Empathize with customer needs Be part of the entire sales cycle Qualifications and Requirements: Bachelor's Degree or an equivalent combination of education and experience Spanish fluency (professional or native/bilingual) Experience negotiating and closing new business Passion for software products 1-2 years experience in sales Proficiency in G-Suite applications preferred Excellent communication skills Proven track record of exceeding quota Nice to Have: Experience with ERP Experience in a SaaS company Available immediately An affinity for business operations Additional languages Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

About Us: SETTY & Associates is a leading MEPFP engineering firm committed to delivering innovative solutions with a focus on sustainability and excellence. We are looking for an organized and proactive Office Manager to join our team and help keep our office operations running smoothly. Position Overview: The Office Manager will be a central figure in ensuring the office's daily functions run efficiently. This role encompasses a mix of front desk responsibilities, administrative support, HR assistance, and event coordination. The ideal candidate will have 3-5 years of relevant experience, excellent organizational skills, and a professional demeanor suited to working with all levels of staff and external stakeholders. Key Responsibilities: Front Desk Management: Serve as the first point of contact for visitors, ensuring a welcoming and professional experience. Manage incoming calls and correspondence, including emails, mail, and deliveries. Administrative Support: Coordinate office supplies inventory and place orders as needed. Maintain general office organization, including scheduling and meeting room bookings. Prepare reports, presentations, and documentation as requested. Book travel for staff as needed Human Resources Assistance: Work with our HR team and assist as needed Support onboarding and offboarding processes, including preparation of materials, scheduling orientations, and collecting required documentation. Maintain employee records and ensure compliance with company policies. Event Planning and Coordination: Assist with planning and executing office events, such as holiday parties, team-building activities, and VIP visits. Collaborate with other departments to ensure seamless event logistics. Communication and Coordination: Act as a liaison between internal teams, clients, and external vendors. Build and maintain positive relationships with all stakeholders, from staff to C-suite executives. Qualifications and Skills: 3-5 years of experience in office management or a related role. Strong organizational skills with a keen attention to detail. Excellent verbal and written communication skills. Ability to work effectively with diverse groups of people, including internal staff and external stakeholders. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with office management tools. Event planning experience is a plus. Join Our Team! If you're ready to embark on a journey of professional growth and development, while making a meaningful impact within a dynamic MEP engineering industry leader, we want to hear from you! Apply now to take the first step towards a rewarding career at SETTY. SETTY is an equal opportunity employer committed to diversity and inclusion. We encourage applications from individuals of all backgrounds and experiences.

About Us: We are an award winning engineering firm committed to delivering innovative solutions with a focus on sustainability and excellence. We are looking for an organized and proactive Office Manager to join our team and help keep our office operations running smoothly. Key Responsibilities: Front Desk Management: Serve as the first point of contact for visitors, ensuring a welcoming and professional experience. Manage incoming calls and correspondence, including emails, mail, and deliveries. Administrative Support: Coordinate office supplies inventory and place orders as needed. Maintain general office organization, including scheduling and meeting room bookings. Prepare reports, presentations, and documentation as requested. Book travel for staff as needed Human Resources Assistance: Work with our HR team and assist as needed Support onboarding and offboarding processes, including preparation of materials, scheduling orientations, and collecting required documentation. Maintain employee records and ensure compliance with company policies. Event Planning and Coordination: Assist with planning and executing office events, such as holiday parties, team-building activities, and VIP visits. Collaborate with other departments to ensure seamless event logistics. Communication and Coordination: Act as a liaison between internal teams, clients, and external vendors. Build and maintain positive relationships with all stakeholders, from staff to C-suite executives. Qualifications and Skills: 3-5 years of experience in office management or a related role. Strong organizational skills with a keen attention to detail. Excellent verbal and written communication skills. Ability to work effectively with diverse groups of people, including internal staff and external stakeholders. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with office management tools. Event planning experience is a plus. Full-time Fairfax, VA $60-70K

Silverchair is the premier independent platform partner for scholarly and professional publishers, dedicated to expanding the reach of the world's most valuable knowledge. By connecting creators, publishers, and users, we amplify the impact of scholarship and enhance the accessibility of critical information. Our global teams develop, build, and host websites, online products, and digital libraries for prestigious publishers, including the American Medical Association, MIT Press, and Oxford University Press. DEI Statement At Silverchair, we celebrate and embrace diversity in all its forms. We are committed to fostering an inclusive environment from the moment you consider joining our team. We actively encourage candidates from diverse backgrounds to apply, believing that a variety of perspectives and experiences enriches our community, drives innovation, and strengthens our impact. Equity and inclusion are at the core of our hiring practices, and we strive to build a team that reflects a broad spectrum of cultures, experiences, and viewpoints. We are particularly committed to increasing representation from groups historically underrepresented in technology careers. Your unique experiences and perspectives are not just welcomed but are integral to our collective success. Join us in our mission to create a culture that unites and brings out the best in all of us. Learn more about our commitment to diversity, equity, and inclusion at Silverchair. The Customer Care Advisor at Silverchair provides support to academic and scholarly scientific, technical and medical publishing customers with content hosted on our ScholarOne platform. This team member will interface directly with Silverchair customers and will be the face of the company to them, building and maintaining effective, positive, professional partnerships with customers and becoming a trusted advisor to our clients in troubleshooting their issues. This position is responsible for customer content problem intake and ensuring tickets and issues are fully documented. This team member will replicate customer problems and perform Tier 1 support, working with technical peers and routing problems efficiently. Essential Functions: Must be able to work 3pm-12am ET time, M-F. Initial training phase will require working 8am-5pm ET. Acts as first point of contact for assistance via phone, e-mail, chat, or customer service systems. Cultivates an extensive understanding of the product Gathers information from customers to efficiently diagnose and understand issues, leverages exceptional customer service skills to deliver outstanding service to clients. Escalates more complex or unique issues to senior staff and follows up with customers accordingly to ensure transparent communication Documents detailed support requests and customer interactions accurately and thoroughly Proactively identifies when a customer is at risk and follows the adequate process by raising it to the relevant internal stakeholders. Availability for potential periodic 24/7 on-call shifts Required Skills: Qualified candidates will have excellent professional oral and written communication skills, the ability to communicate factually and accurately with external customers without making unwarranted assumptions, and effective collaborative, dialog-building skills to include listening and Q&A. Successful candidates possess robust problem-solving abilities and can quickly master new tools and techniques. Importantly, the ideal candidate will demonstrate a dedication to collaborating effectively as part of an international team in a high-performance work environment. Desired Experience Two year undergraduate degree, preferably in computer science, information science, or a related field; lesser degrees must be accompanied by equivalent relevant experience Past technical support or customer support experience working for a software company Experience with ScholarOne or experience in the STEM publishing industry a plus Experience with Salesforce a plus Disclaimers: At this time, we cannot sponsor a new applicant for employment authorization for this position. No agencies please.

At AdMedia, we believe your is just the starting line. Our fun, highly motivated team has pioneered the largest search marketplace outside of the major engines! We have an award-winning ad tech platform, and we compete head-to-head with Google. We're enjoying unrivaled success as a formidable disruptor in the paid online search advertising industry. Job Description: We are a fast-growing advertising technology company that leverages cutting-edge technology and data-driven strategies to drive outstanding results for our clients. We're looking for a well-organized professional to design and manage our Chicago office. Our employees are fully remote, so this office space is used for hybrid workspace, meeting space, and a place to entertain clients. This is a part-time, hybrid position. You must be local to Chicago, Illinois. Responsibilities: Facilitate the initial design, layout, and set up of the newly acquired office space Maintain office organization and efficiency Ensure office is cleaned prior to meet ups and client engagements Facilitate set up for events Keep up-to-date with inventory and order supplies as needed Professional communication Check mail Ensure office is accessible to employees and clients on an as needed basis Required Experience and Qualifications: Must be local to Chicago, Illinois Availability to be present at office space on an as needed basis Strong organization skills Ability to manage multiple tasks simultaneously This is a part-time position with a monthly salary of $500.