Customer support manager resume examples from 2025

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Updated March 26, 2025

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Customer support manager resume

Madison Hudson

(700) 555-6371 | mhudson@example.com

Houston, TX | 18229 E. Maple Ave. - 40778

Work experience

2013 - Present
Customer Support Manager, Walmart - Houston, TX
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Ensured compliance with company policies, procedures, and standards to promote exceptional customer and associate experience.
- Created and managed all schedules and provided input to store management for evaluations and ratings.
2009 - 2013
Supervisor, Technical Support, Sprint - Overland Park, KS
- Implemented and maintained technology supporting Comcast business corporate infrastructure.
- Provided advanced troubleshooting on all handset models, network coverage and computer Internet connections.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Tracked customer interactions and steps taken to resolve problems.
2008 - 2009
Technical Support Technician, Alorica - Miami, FL
- Listened then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.
- Live chat fan, guide troubleshooting techniques to help fans on PC, iOS, Mac, iPhone, andriod phones
2005 - 2008
Customer Account Representative, Alorica - Miami, FL
- Answer calls troubleshoot Sprint cell phone customers.The only problem I had with this job is the distance.
- Identified and responded to customer s needs based on designated procedures of account/client.

Skills

Problem Resolution
Software Applications
Company Standards
OS
Customer Relations
Hardware
Windows
High Volume
Business Development
Performance Reviews

Education

High School Diploma, (2005 - 2005)
,

Customer support manager resume

Wayne Fox

(460) 555-5799 | wfox@example.com

Dallas, TX | 81920 E. Main Rd. - 49238

Work experience

2011 - Present
Customer Support Manager, Walmart - Dallas, TX
- Schedule and coordinate daily breaks and lunches while maintaining service levels adequate for customer traffic.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Resolved customer complaints in efficient and effective manner.
- Handled all customer relation issues according to established company policies.
- Do pick up today for internet orders.
2010 - 2011
Supervisor, Technical Support, Telvista - Irving, TX
- Charged with taking incoming calls from Verizon Business DSL customers and troubleshooting their internet and basic networking issues.
- Provided Support for Windows Vista, Windows XP, Office 2003 and 2007, Printers, Internet and wireless issues.
- Write and administer formal performance appraisals and periodic reviews of goals/objectives, according to schedule.
- Performed Deskside Support for End Users in a Semi Large Environment.
- Interlocked with third-level support as required to achieve resolution; escalated as needed to obtain closure on major problems.
2009 - 2010
Technical Support Technician, Verizon - Irving, TX
- Operate a PC/Data Terminal to maintain status of service orders and trouble tickets in various TCP/IP operations databases.
- Entered new line service in company software applications.
- Contract work with all aspects of Information Technology.
2003 - 2009
Customer Account Representative, Verizon - Irving, TX
- Monitor calls and ensure Customer Care Specialist is following documented processes or procedures when providing services.
- Communicated daily productivity goals to ensure company profitability.
- Answer customers' questions, and provide information on procedures or Company policies.
- Build and help strengthen strong customer relationships.

Skills

Company Standards
Customer Expectations
Procedures
Special Projects
Issue Resolution
POS
Information Technology
System Performance
Customer Retention
Customer Relations

Education

High School Diploma, (2003 - 2003)
,

Customer support manager resume

Kayla Lee

(960) 555-6638 | klee@example.com

Los Angeles, CA | 30427 E. Oak Ave. - 88194

Work experience

2020 - Present
Customer Support Manager, Children's Hospital Los Angeles - Los Angeles, CA
- Provide leadership and training to colleagues to ensure company's mission is accomplished.
- Designed, created, and implemented programs to increase customer retention.
- Developed and published written policies, procedures and directives to seven subordinate organizations.
2010 - 2020
Call Center Manager, Southern California Edison - Los Angeles, CA
- Maintained regular communication with D.O.C.
- Track and analyze call center service level goals to assure compliance on a daily basis.
- Advanced Service Repair Received inbound calls from customers for internet and phone repair.
- Responded to employee inquiries regarding payroll and timekeeping.
2008 - 2010
Customer Service Team Lead, Best Buy - Los Angeles, CA
- Tailored communication to audience thereby providing the best level of service.
- Handle all store returns, customer complaints, and concerns.
- Maximize sales in all departments Keep sales numbers above monthly quotas Use intranet to learn more assignments on the sales floor
- Cleaned, Organized sales floor, Stocked products, Cashiering
2007 - 2008
Support Representative, 24 Hour Fitness - Los Angeles, CA
- Process customer orders, maintain customer accounts and cash responsibility.
- Exceeded monthly retail sales goals month after month.

Skills

QA
Product Knowledge
Product Support
Project Management
Career Development
Procedures
Company Standards
POS
Daily Activities
Problem Resolution

Education

High School Diploma, (2002 - 2002)
,

Customer support manager resume

Alice Peterson

(710) 555-8551 | apeterson@example.com

New York, NY | 30223 W. Elm Ln. - 81729

Work experience

2020 - Present
Customer Support Manager, Automatic Data Processing - New York, NY
- Supervised 29 direct reports in the development and testing of all operations applications.
- Partnered with Sales, Supply Chain and Logistics on order release.
- Direct reports were team of 20 dispatch and 2 leads.
- Worked with business development team to create and implement new technology enhancement for analytics distribution servers.
2018 - 2020
Client Services Manager, Automatic Data Processing - New York, NY
- Conduct and supply various trainings to clients and internal business partners on best practice utilization on product procedures.
- Partnered with Account Management and Sales Teams on site visits and prospecting sales presentations.
- Maintained quality control, safety and security procedures.
- Received recognition for Outstanding Year end, 2005.Mentored new Client Service Managers.
2017 - 2018
Account Executive, FedEx - New York, NY
- Managed customer base of 800 LTL accounts in south Texas and Atlanta, GA.
- Initiated business development efforts through expert level evaluation of business opportunities, stimulating revenue growth.
- Served and resolved complications between logistics for customers, warehouses and carriers.
- Lead the sales process and close transactions.
2010 - 2011
Sales/Marketing, Bozzutos - Washington, DC
- Provided extensive training and product knowledge to leasing team.
- Manage sales floor inventory levels to ensure merchandising standards are met.
- Implemented Mercent to participate in shopping comparison portals and create a new avenue for customer acquisition and building the brand.
- Administered and maintained the service department, sales floor, and delivery department above company policy.

Skills

Value Proposition
Account Management
New Customers
Payroll
Business Solutions
Customer Relations
Procedures
Sales Goals
Sales Process
C-Level

Education

Master's Degree, Business (2011 - 2012)
Strayer University
Washington,
Bachelor's Degree, Accounting (2002 - 2005)
Strayer University
Washington,

Customer support manager resume

Theresa Murray

(310) 555-2568 | tmurray@example.com

Washington, DC | 85289 E. Second Rd. - 94288

Work experience

2017 - Present
Customer Support Manager, Walmart - Washington, DC
- Direct communication with staff and customers.
- Provide customer service support and override transactions for products.
- Generated end of day CSM reports and conduct store close out procedures through nightly register pulls, audits and accountability.
2010 - 2017
Customer Support Supervisor, Walmart - Washington, DC
- Help improve and manages team strategy to foster associate morale for great result, communication, and ultimately working conditions.
- Followed up on daily notes and held safety classes and evening meetings to insure consistent communication among shifts.
- Executed daily operations of routines and tasks, reporting to store management goals and objectives achieved.
- Oversee backroom and sales floor processes.
- Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives.
2000 - 2010
Customer Support Specialist, CVS Health - Washington, DC
- Maintained friendly and professional customer interactions, received and processed cash and credit payments for in store purchases.
- Surpass company quality assurance standards for completing enrollments according to "Famous for Service" customer service reward guidelines.
- Created a new department for troubleshooting hardware and application problems.
1994 - 2000
Customer Support Representative, CVS Health - Washington, DC
- Handle a high volume of complex inbound calls from plan members.
- Greet customers and present credible product solutions based on customer's needs to build lifelong relationships through consultative solution selling.
- Reconcile and balance cash drawers, and maintain positive communication between customers and management.

Skills

Company Policies
High Volume
Communication
Bank Products
Patience
Product Development
Customer Signatures
Performance Management
Customer Care
Salesforce

Education

Some College Courses, Business (1994 - 1994)
Strayer University
Washington,

How to write a customer support manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in customer support manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some customer support manager interviews.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some customer support manager interviews.

Here are example skills to include in your “Area of Expertise” on a customer support manager resume:

Project Management
CRM
Technical Support
Salesforce
Account Management
Customer Satisfaction
Process Improvement
SQL
Customer Retention
Logistics

Direct Reports
Customer Accounts
Post Sales
Issue Resolution
Customer Feedback
Product Development
Customer Expectations
Business Development
Customer Issues
Customer Care

Brand Marketing
Level Agreements
ISO
Performance Management
Performance Metrics
ERP
Windows
Sales Support
HR
KPI

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write customer support manager experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are effective examples from customer support manager resumes:

Work history example #1

Facilities Coordinator

JLL

Scheduled and coordinated all HVAC, plumbing, electrical, and construction work to be done within the facility.
Selected as Wells Fargo New York account representative to worldwide JLL leadership conference.
Assisted with FedEx, UPS and USPS mail distribution and generate shipping labels.
Conducted quarterly inspections of all properties and submitted all subsequent reporting to JLL and the client.
Supervised facility managers, mobile engineers, stationary engineers, and support staff, ensuring performance standards adherence.

Work history example #2

Support Analyst

United Parcel Service

Coordinated with Corporate on software / hardware changes and new application roll outs.
Worked with QA team for defining the test cases templates and format as a part of system test and unit test.
Supported 150 Windows 3.1 and 3.11 end users.
Worked closely with the driver supervisors and dispatchers by communicating helper performance.
Developed different tools for ECS application, developed stored procedures for SQL Server database and new technologies for customer use/application.

Work history example #3

Call Center Representative

AT&T

Provided assistance by troubleshooting procedures Negotiated payment arrangements/ Settled out accounts
Created multiple serve bundles of internet, home and wireless services.
Navigated through intranet and internet with multiple online systems while speaking with customers.
Communicated with and resolved customer concerns via email.
Tested the applications on different browsers - Internet Explorer, Mozilla Firefox and Chrome and Devices.

Work history example #4

Customer Support Manager

IBM

Supervised two locations for software installation and migration of desktop and laptop machines from Windows XP to Windows 7.
Configured and installed Linux based application installation point servers across the enterprise for use in imaging new equipment.
Initiated and led implementation of multiple Six Sigma projects, streamlining administrative processes and eliminating unnecessary work within the branch.
Managed operations team supporting end to end fulfillment for IBM Large Enterprise/Global Direct as a route to market.
Created and delivered technical specifications, project plans and installation procedures for several large-scale implementations and conversions.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from customer support manager resumes:

High School Diploma

2005 - 2005

High School Diploma

2003 - 2003

Highlight your customer support manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your customer support manager resume:

Project Management Professional (PMP)
Certified Manager Certification (CM)
Certified Management Accountant (CMA)
Customs Broker License
Certified Sales Professional (CSP)
Master Project Manager (MPM)
Certified Customs Specialist (CCS)
Certified Security Supervision & Management (CSS)

Updated March 26, 2025

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