Customer Support Manager resume examples for 2025

Customer Support Manager resume format and sections

1. 1

   1. Add contact information to your customer support manager resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Customer Support Manager Resume Contact Information Example #1

   Jane Moore

   Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your customer support manager resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Customer Support Manager Education

   Majors

   Business

   33.9%

   Computer Science

   6.8%

   Marketing

   6.2%

   Management

   5.4%

   Show More

   Customer Support Manager Resume Relevant Education Example #1

   High School Diploma 2005 - 2007

   Customer Support Manager Resume Relevant Education Example #2

   High School Diploma 2003 - 2005

3. 3

   3. Next, create a customer support manager skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an customer support manager resume

   • CRM Skills.
      

     CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

   • Technical Support Skills.
      

     Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

   • Salesforce Skills.
      

     Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

   • Account Management Skills.
      

     The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

   • Customer Retention Skills.
      

     Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

   • Logistics Skills.
      

     Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

   • Issue Resolution Skills.
      

     Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

   Show all hard skills

   Top Skills for a Customer Support Manager

   Project Management, 9.2%
   CRM, 5.1%
   Technical Support, 5.1%
   Salesforce, 4.0%
   Other Skills, 76.6%
   See All Customer Support Manager Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your customer support manager experience

   The most important part of any resume for a customer support manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer support managers" and "Managed a team of 6 customer support managers over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Client Services Manager

   Citi

   • Managed acquisition of business portfolios from exiting competitors, valued and negotiated transactions, and managed the conversion of acquired portfolios.
   • Re-engineered service model and attributes utilizing Voice of Customer feedback obtained through various engagement channels resulting in Client Insight Service.
   • Maintained accurate and organized client account portfolios.
   • Prepared and delivered written corrective action to employees who violated company policy or procedures.
   • Obtained reports for department from MIS on a daily basis.

   Work History Example # 2

   Call Center Manager

   FTD Companies

   • Tracked packages and arrangements via internet and by phone via UPS and Fed Ex.
   • Promoted to drive contact center efficiency and improve KPIs center-wide though standardization of business practices.
   • Partnered with Workforce Department regarding staffing plans and hours management in order to achieve goals while meeting budget.
   • Enhanced employee performance through daily mentoring, one-on-one discussions and different motivational strategies.
   • Managed performance metrics that included sales order size, sales conversion standards, handle time, and ASA.

   Work History Example # 3

   Client Services Manager

   Xtria

   • Implemented Healthcare analytics reporting; PeopleSoft ERP
   • Closed $2.5M in new logo sales for managed services within the HealthCare Industry.
   • Specialized in c-level presentations and benchmarking business performance.
   • Coordinated strategic initiatives, operational functions, and technical oversight involving transition of over 100 clients.
   • Customized and delivered high-impact PowerPoint presentations marketing short and long-term software implementations.

   Work History Example # 4

   Account Executive

   Xerox

   • Provided pre-sales technical consulting for Xerox solution teams, which included direct sales, authorized agents and resellers nationwide.
   • Developed the Copy Center Billing Application for Abbott Laboratories and the Xerox National Billing timeless reporting system using MS Access/VBA.
   • Accomplished sales targets in the hospital and university market throughout New York City on a yearly basis.
   • Served as financial and technical expert to deliver value propositions to C-level executives within user and non-user accounts.
   • Recommended production equipment and directed clientele on marketing actions and business growth opportunities.

   Show More
5. 5

   5. Highlight customer support manager certifications on your resume

   Specific customer support manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

   If you have any of these certifications, make sure to put them on your customer support manager resume:

   1. Project Management Professional (PMP)
   2. Certified Manager Certification (CM)
   3. Certified Management Accountant (CMA)
   4. Customs Broker License
   5. Certified Sales Professional (CSP)
   6. Master Project Manager (MPM)
   7. Certified Customs Specialist (CCS)
   8. Certified Security Supervision & Management (CSS)

   More Certifications For Customer Support Manager
6. 6

   6. Finally, add an customer support manager resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your customer support manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement