Automatically apply for jobs with Zippia

Upload your resume to get started.

Customer support manager skills for your resume and career

Updated January 8, 2025

7 min read

Quoted expert

Andrew Gilliam

Below we've compiled a list of the most critical customer support manager skills. We ranked the top skills for customer support managers based on the percentage of resumes they appeared on. For example, 9.2% of customer support manager resumes contained project management as a skill. Continue reading to find out what skills a customer support manager needs to be successful in the workplace.

15 customer support manager skills for your resume and career

1. Project Management

Here's how customer support managers use project management:

Branch Systems Manager Overseer of technical support functions that included design, configuration, system assurance, project management and implementation.
Provided LM requirements/oversight on the implementation of Asset Management, Work Order Management, Project Management and Warehouse/Inventory Management.

2. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer support managers use crm:

Provided reporting on customer service performance to senior management using business intelligence, CRM data and surveys.
Piloted and achieved successful implementation of a global CRM application tool.

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer support managers use technical support:

Directed and managed operations for application engineering, technical support, field engineering, repair center, and maintenance contract administration.
Resolved escalated Customer and Technical support issues, assessed validity of complaints and provided feedback to multiple teams within the organization.

4. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how customer support managers use salesforce:

Utilize SalesForce database to retrieve and track lead activity and actions.
Assembled new contracts and tracked revenue via SalesForce

5. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how customer support managers use account management:

Fostered and maintained cross-functional relationships with account management, implementation, development, sales and product management.
Created exceptional customer experiences for dealers/distributors and golf courses through proactive account management.

6. Customer Satisfaction

Here's how customer support managers use customer satisfaction:

Analyzed operations and initiated new programs, policies and procedures in order to continuously improve service levels and customer satisfaction.
Implemented and monitored programs to maximize customer satisfaction, including quality observations, effective feedback, and employee development plans.

Choose from 10+ customizable customer support manager resume templates

Build a professional customer support manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer support manager resume.

7. Process Improvement

Here's how customer support managers use process improvement:

Facilitated team process improvement plans and efficiency goals as well as collaborated with leadership to implement critical EOS actions.
Developed standardized operating procedures, measurements and process improvements to assist in aligning company's initiatives and operational goals.

8. SQL

Here's how customer support managers use sql:

Developed and tested database load and data normalization routines to load customer data into a Microsoft SQL server database.
Enhanced SQL query development and validation to expedite develop of the company's knowledge base.

9. Customer Retention

Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

Here's how customer support managers use customer retention:

Designed, developed and delivered presentations to C-level executives on plans to revitalize customer retention operations.
Developed customer loyalty offers, retention programs and executed loyalty campaigns to improve customer retention metrics.

10. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how customer support managers use logistics:

Managed aircraft delivery, in-service maintenance, logistics and supply chain management of twenty-six AAC customer fleets totaling fifty-six aircraft.
Evaluated and streamlined logistics and administrative support procedures which resulted in decreasing operating expenses while increasing operational performance.

11. Direct Reports

Here's how customer support managers use direct reports:

Created customer service policies and resolved customer escalations in coordination with four departments while managing twelve direct reports.
Conducted regular one-on-one meetings with direct reports for coaching & development.

12. Customer Accounts

Here's how customer support managers use customer accounts:

Directed development and implementation of tools to moderate customer accounts and customer content submissions.
Managed customer accounts, provided investment products advisory and transaction information verification.

13. Post Sales

Here's how customer support managers use post sales:

Monitor sales reports, post sales reports and achieve sales goals by coaching staff in sales techniques.
Participated in outside sales calls and administrative training for pre and post sales activities.

14. Issue Resolution

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Here's how customer support managers use issue resolution:

Developed several global efficiency programs that reduced customer access time and issue resolution time reducing labor cost by millions.
Managed team consisting of nine support engineers focused on customer issue resolution, satisfaction and retention.

15. Customer Feedback

Customer feedback is the information, insight provided by a customer orally, in writing, or online form about their experiences with a company's product or services. Customer feedback is aimed to convey certain facts that the customers face when using the manufacturer's products, and in turn help the product, customer, and marketing teams understand where there is room for improvement. It may be positive, negative, or neutral, but it is very important for the growth of a business.

Here's how customer support managers use customer feedback:

Developed Customer Feedback based vendor score-carding and product sentiment analysis to align with Merchandising Line Review process for vendor/product selection.
Provided regular customer feedback to product and engineering teams and advocated for user experience

5 Customer Support Manager resume examples

Build a professional customer support manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your customer support manager resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Customer Support Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young customer support managers need?

Andrew Gilliam

Customer Experience innovator and change agent,, Informa Tech

Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.

Do you want to know more?

List of customer support manager skills to add to your resume

The most important skills for a customer support manager resume and required skills for a customer support manager to have include:

Project Management
CRM
Technical Support
Salesforce
Account Management
Customer Satisfaction
Process Improvement
SQL
Customer Retention
Logistics
Direct Reports
Customer Accounts
Post Sales
Issue Resolution
Customer Feedback
Product Development
Customer Expectations

Business Development
Customer Issues
Customer Care
Brand Marketing
Level Agreements
ISO
Performance Management
Performance Metrics
ERP
Windows
Sales Support
HR
KPI
Customer Complaints
Performance Reviews
Product Support
Slas

Customer Loyalty
Customer Inquiries
POS
Training Programs
QA
Problem Resolution
Technical Issues
OEM
Customer Relations
Product Line
Customer Interaction
Service Issues
Customer Orders
EDI
Training Materials

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs