Customer support professional demographics and statistics in the US
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Customer support professional demographics by:
Customer support professional gender statistics
64.1% of customer support professionals are women and 35.9% of customer support professionals are men.
- Female, 64.1%
- Male, 35.9%
Customer support professional gender ratio
| Gender | Percentages |
|---|---|
| Female | 64.1% |
| Male | 35.9% |
Customer support professional gender pay gap
Women earn 93¢ for every $1 earned by men
Male income
$39,125
Female income
$36,263
Customer support professional gender ratio over time
This data breaks down the percentage of men and women in customer support professional positions over time. Currently, 64.1% of customer support professionals are female.
Customer support professional gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 34.14% | 65.86% |
| 2011 | 33.99% | 66.01% |
| 2012 | 35.56% | 64.44% |
| 2013 | 36.02% | 63.98% |
| 2014 | 36.56% | 63.44% |
| 2015 | 36.44% | 63.56% |
| 2016 | 37.03% | 62.97% |
| 2017 | 37.48% | 62.52% |
| 2018 | 36.11% | 63.89% |
| 2019 | 35.65% | 64.35% |
| 2020 | 36.32% | 63.68% |
| 2021 | 35.92% | 64.08% |
Customer support professional related jobs gender ratio
We compared customer support professionals with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Support Professional | 36% | 64% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer support professional demographics by race
The most common ethnicity among customer support professionals is White, which makes up 57.8% of all customer support professionals. Comparatively, 19.4% of customer support professionals are Hispanic or Latino and 9.9% of customer support professionals are Black or African American.
- White, 57.8%
- Hispanic or Latino, 19.4%
- Black or African American, 9.9%
- Asian, 6.1%
- Unknown, 5.9%
- American Indian and Alaska Native, 0.9%
Customer support professional race
| Customer support professional race | Percentages |
|---|---|
| White | 57.8% |
| Hispanic or Latino | 19.4% |
| Black or African American | 9.9% |
| Asian | 6.1% |
| Unknown | 5.9% |
| American Indian and Alaska Native | 0.9% |
Customer support professional race and ethnicity over time
See how customer support professional racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer support professional race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.18% | 10.16% | 5.40% | 15.46% |
| 2011 | 64.90% | 10.45% | 5.53% | 15.34% |
| 2012 | 64.10% | 10.33% | 5.34% | 16.19% |
| 2013 | 64.44% | 10.16% | 5.51% | 15.86% |
| 2014 | 63.82% | 10.11% | 5.82% | 16.05% |
| 2015 | 63.21% | 9.85% | 5.61% | 17.16% |
| 2016 | 62.32% | 10.34% | 5.85% | 17.06% |
| 2017 | 63.24% | 9.76% | 5.81% | 16.88% |
| 2018 | 63.05% | 9.34% | 5.99% | 17.27% |
| 2019 | 62.65% | 9.53% | 5.79% | 17.78% |
| 2020 | 60.09% | 8.94% | 5.94% | 18.39% |
| 2021 | 57.78% | 9.90% | 6.11% | 19.41% |
Customer support professional wage gap by race
According to our data, asian customer support professionals have the highest average salary compared to other ethnicities. Black or african american customer support professionals have the lowest average salary at $38,248.
| Ethnicity | Salary |
|---|---|
| Unknown | $38,364 |
| White | $39,276 |
| Black or African American | $38,248 |
| Asian | $40,756 |
| Hispanic or Latino | $39,033 |
Average customer support professional age
See how the average age of customer support professionals varies based on ethnicity and gender.
Male
Female
Customer support professional age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer support professional age breakdown
The average age of customer support professionals is 40+ years years old, representing 49% of the customer support professional population.
Customer support professional age breakdown
| Customer Support Professional Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer support professional educational attainment
The most common degree for customer support professionals is bachelor's degree, with 40% of customer support professionals earning that degree. The second and third most common degree levels are associate degree degree at 27% and associate degree degree at 14%.
- Bachelor's, 40%
- Associate, 27%
- High School Diploma, 14%
- Diploma, 5%
- Other Degrees, 14%
Customer support professionals by degree level
| Customer support professional degree | Percentages |
|---|---|
| Bachelor's | 40% |
| Associate | 27% |
| High School Diploma | 14% |
| Diploma | 5% |
| Other Degrees | 14% |
Customer support professional jobs you might like
Customer support professional wage gap by degree level
According to the data, customer support professionals with a Master's degree earn more than those without, at $48,896 annually. With a Bachelor's degree, customer support professionals earn a median annual income of $44,919 compared to $36,891 for customer support professionals with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $48,896 |
| High School Diploma or Less | $34,294 |
| Bachelor's Degree | $44,919 |
| Some College/ Associate Degree | $36,891 |
Customer support professional employment statistics
Most customer support professionals work for a private in the professional industry.
Company size where customer support professionals work
Below, you can see the size of companies where customer support professionals work.
Customer support professional jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 13% |
| 100 - 500 employees | 20% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 33% |
Customer support professional jobs by company type
Employees with the customer support professional job title have their preferences when it comes to working for a company. For instance, most customer support professionals prefer to work at private companies over public companies.
Customer support professional jobs by sector
| Company type | Percentages |
|---|---|
| Education | 6% |
| Public | 40% |
| Private | 49% |
| Government | 6% |
Customer support professional jobs by industry
The most common industries for customer support professionals are professional, technology and health care.
Customer support professional industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 19% |
| Professional | 15% |
| Technology | 11% |
| Health Care | 8% |
| Non Profits | 6% |
| Manufacturing | 5% |
| Retail | 5% |
| Government | 4% |
| Finance | 4% |
| Media | 3% |
| Internet | 3% |
| Hospitality | 3% |
| Telecommunication | 3% |
| Start-up | 3% |
| Education | 3% |
| Pharmaceutical | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Insurance | 1% |
| Energy | 1% |
Customer support professional turnover and employment statistics
Customer support professional unemployment rate over time
The unemployment rate for customer support professionals between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer support professional unemployment rate by year
| Year | Customer support professional unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer support professional tenure
The average customer support professional stays at their job for 1-2 years, based on the 246 customer support professionals resumes in Zippia's database.
Customer support professional tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 36% |
| 1-2 years | 34% |
| 3-4 years | 8% |
| 5-7 years | 12% |
| 8-10 years | 3% |
| 11+ years | 8% |
Customer support professional LGBT ratio compared to similar jobs
Review the percent of customer support professionals that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Management Specialist | 5.53% | 102,332 |
| Eligibility Specialist | 6.73% | 19,944 |
| Customer Support Professional | 7.19% | - |
| File Keeper | 8.60% | 3,419 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Pager | 11.16% | 103 |
| Civil Service Clerk | 15.31% | 75,409 |
Similar customer support professional jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Management Specialist | 5.53% | 102,332 |
| Eligibility Specialist | 6.73% | 19,944 |
| File Keeper | 8.60% | 3,419 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Pager | 11.16% | 103 |
| Civil Service Clerk | 15.31% | 75,409 |
Foreign languages spoken by customer support professionals
- Spanish, 85.7%
- Dakota, 14.3%
Customer support professional languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 85.7% |
| Dakota | 14.3% |