Customer support professional job description

2-3 years of experience working with individuals with developmental disabilities preferred; at least one year planning, coordinating, and implementing activities

Position is conditional on possessing /obtaining a Broker Authorization Number from New York State (Broker training may be provided post hire)

KNOWLEDGE and SKILLS

Ability to work both independently or as part of a team

Sound decision making skills and judgment; ability to perform job tasks as required with minimal supervision

Good verbal communication skills and ability to adapt communication style to meet the needs of individuals served

Good written communication skills and efficient use of technology

Ability to use Microsoft Office Suite, (specifically EXCEL), and other software platforms, as required by Fiscal Intermediary

Ability to learn and understand all services provided through OPWDD, as they may relate to Self-Direction budgets and advocacy for individuals served.

Compassionate and caring

Ability to lift, push, pull and move at least 50 lbs.

OTHER REQUIREMENTS

Requires a valid NYS Driver’s License that meets Company standards; requires proof of NYS minimum insurance coverage.

Requires clearance through a Background Check process that will include, but is not limited to, clearance through the NYS Justice Center, the Office of People with Development Disabilities (OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor Vehicles.

WORKING CONDITIONS

Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather.

PHYSICAL REQUIREMENTS

Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission.

0-24 %

25 -49 %

50 -74 %

75 –100 %

Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment.

X

Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors.

X

External Conditions: Must be able to work in a position requiring exposure to the weather conditions.

X

Lifting: Must be able to lift unaided, at least 10lbs

X

Must be able to lift unaided, from 11-30lbs

X

Must be able to lift unaided, from 31-70lbs

X

Must be able to lift unaided, from 71-100lbs

Must be able to lift unaided, over 100lbs

Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials.

X

I have reviewed this job description and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this job description prior to signing this document.

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PRINT NAME

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SIGNATURE DATE

At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect
all leaders to their future potential.
In partnership with the world's top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We're growing rapidly, and we're hiring passionate, diverse, mission-driven talent to grow with us.
Tier 1 Customer Support — Portuguese is a remote-based contractor who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs. This person champions customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how.

We have availability during time blocks 24 hours a day, 7 days a week. We currently have specific need for coverage during 3:00 - 9:00 p.m. ET weekdays. Weekends are possible.

You will serve as a point of contact for our clients with questions about their online learning experience, including providing solutions for technical issues and logistical and administrative matters.

Our Agents communicate with high-level executives from premier companies all over the world, and candidates must exude professionalism and possess strong written communication skills. Our Agents are provided onboarding and ongoing training, resource materials, and the tools they need to be effective.

Experience working customer support for executives or businesses is highly valued. Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/ administrative interfaces, and help desk software is highly valued.

Hours for this role are flexible, with preference given to daytime and evening availability (based on US Eastern Time) and will vary over the year based on the ExecOnline program schedule. Work volume will equate to ~10 hours per week with the likelihood of growth over time . While there will be an opportunity to take on additional hours based on volume. Candidates must be located and authorized to work in the US.

What you will do:
Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools. Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios Promptly escalate more complex problems to appropriate internal team members Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content. and technical products (with training) Continuously endeavor to improve the quality of our support and service, both internally and externally Monitor live online video conferencing events and provide live immediate assistance to participants
What you need to succeed:
1-3 years of work experience, preferably with a SaaS company or a product/technology division Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus Strong communication skills—written and verbal—that recognizes and adapts to the wide range of ExecOnline participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software. Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US.
Please note, as a contractor you are not eligible to enroll in ExecOnline's employee benefits program.
Benefits, Perks, and Resources:
Accelerate your career: take any of our high-impact courses, for free You'll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences
Commitment to diversity, equity, and inclusion is our ethos. We take diversity in hiring seriously, and encourage you to apply, even if you don't meet every bullet point to a "T."
If you have a disability, or any other need that requires an accommodation, please reach out to the recruiting team - we're happy to help!

Medical City Arlington Registered Nurse - Professional Development Support Nurse Full Time Days 7A-7P The Professional Development Support Nurse supports high quality, patient-centered care by offering feedback, guidance, and mentoring to new graduate nurses and/or nurses that are transitioning to a new specialty. The PDSN supports multiple units on off-shifts and some weekends while providing guidance and education on the hospital's standard of nursing practice, policies, and procedures to ensure compliance with all accrediting and regulatory agency requirements. • Performs rounds on each nursing unit, continuously observing, assessing the quality of patient care, and identifying nursing educational needs. Escalates concerns about nursing skills, patient care, policies, processes, and equipment as appropriate.
• Utilizes skills of observation. Provides feedback on nursing assessments, nursing diagnosis, planning, intervention, and evaluation of patient care.
• Provides feedback and mentoring on patient assessments and care planning.
• Provides assistance with performing or troubleshooting specific skills.
• Maintains IMobile phone for easy contact by new graduates or nurses within scope of support.
• Tracks requests to identify most commonly requested skills for purposes of enhancing orientation & education.
• Fosters teamwork and contributes to achievement of team goals.
• Attends rapid responses and codes as needed, to observe, provide feedback, and debrief, facilitate education, direction, coaching before, during and after the rapid response or code as indicated.
• Shares knowledge/expertise and assists co-workers. Medical City Arlington is a 432-bed full-service hospital located in the heart of the growing South Arlington area. Our team consists of well over 1,000 full-time and part-time nurses, therapists, technicians and other healthcare personnel. Medical City Arlington is proud to be a leader in Dallas/Fort worth healthcare with nearly 700 highly skilled physicians who represent a wide variety of medical specialties. Together we form a team that is focused on high-quality care delivered safely in an environment filled with compassion and service.

We are committed to providing our employees with the support they need. At Medical City Arlington we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of the unique benefits we offer include:

• • Student Loan Repayment
  • Tuition Reimbursement/Assistance Programs
  • Paid Personal Leave
  • 401k (100% annual match - 3% to 9% of pay based on years of service)
  • Identity Theft Protection discounts
  • Auto, Home, and Life Insurance options
  • Adoption Assistance
  • Employee Stock Purchase Program (ESPP)

HCA is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Current Texas State RN license or compact license is accepted
• Current Healthcare Provider BLS and ACLS issued by the American Heart Association or American Red Cross is required
• BSN is required
• 2 years of Nursing experience is required
• 1 year in a leadership or preceptor role is highly preferred