Customer support representative jobs in Albuquerque, NM - 351 jobs
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CUSTOMER SERVICE/SERVICE BOOTH CLERK
Smith's Food and Drug 4.4
Customer support representative job in Albuquerque, NM
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
Must be 18 or older
Ability to handle stressful situations
Effective written and oral communication skills
Knowledge of basic math (e.g., counting, addition, and subtraction)
Desired
Retail grocery
Cashier
Customer service experience
Second language: speaking, reading and/or writing
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
Report pricing and scanning discrepancies to the appropriate manager.
Process customer transactions quickly, accurately, and efficiently.
Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
Communicate new and on-going special programs and promotions to customers.
Handle funds, coupons, tenders, etc. according to company policy.
Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
Label, stock and inventory department merchandise.
Report product ordering/shipping discrepancies to the department manager.
Stay current with present, future, seasonal and special ads.
Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
Observe scheduled shift operating hours.
Answer all store telephone calls promptly and professionally according to department training.
Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
Adhere to all food safety regulations and guidelines on product returns.
Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
Notify management of customer or employee accidents.
Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
Comply with all state, county and local weights and measures laws and labeling requirements.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
$29k-34k yearly est. 5d ago
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Customer Vehicle Service Agent
Sixt Usa 4.3
Customer support representative job in Albuquerque, NM
Are you passionate about providing top-notch service and ensuring vehicles are rental-ready? As a Customer Vehicle Service Agent at SIXT, you'll play a vital role in delivering exceptional customer experiences for clients from around the globe. Your responsibilities will include meticulously documenting vehicle conditions, perform thorough cleaning and maintenance, and identify any damage. Look forward to numerous development opportunities with an hourly rate of
$17.75.
YOUR ROLE AT SIXT
You ensure every vehicle is spotless and rental-ready by cleaning, polishing, and performing basic maintenance checks, from fluid levels to tire pressure, ensuring a premium customer experience
You inspect incoming vehicles for damage, manage service alerts, and coordinate with the team to address any maintenance needs, keeping the fleet in top condition
You keep the lot organized for smooth traffic flow, tagging vehicles for maintenance, and ensuring cars are moved to the proper locations efficiently
You assist customers with a friendly welcome, check vehicles for belongings, and handle questions about returns, charges, or additional services, providing clear and accurate information
You shuttle cars between locations, dealerships, and car washes, making sure vehicles are always where they need to be and ready for the next rental
YOUR SKILLS MATTER
Education & Experience
You have a high school diploma or GED and at least 1 year of experience in vehicle service or a related field. Experience in car rental, automotive maintenance, or dealership services is preferred
Communication Skills
You have strong verbal communication abilities, allowing you to interact effectively with customers, coworkers, and management, ensuring a smooth and pleasant experience for all
Attention to Detail
You can discreetly check vehicles for any damage, verify fuel levels, and accurately document findings, maintaining the quality and safety of the fleet
Licenses & Authorization
You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Work Hours & Conditions
You can work 40 hours per week, including day or evening shifts, and are comfortable working outdoors in all types of weather conditions. You are also physically able to move in and out of vehicles throughout your shift
Uniform & Language
You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Paid Time Off & Holidays
Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Employee Assistance Program
Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals
Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks
Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
$17.8 hourly 13h ago
Commercial Services Specialist
Unirac 4.1
Customer support representative job in Albuquerque, NM
Unirac is North America's leading manufacturer of solar PV mounting systems, roof attachments, roof flashings, and accessories. For over two decades, we have delivered the best solar PV racking products and services because we know it's not just about building your solar projects quickly, it's about doing it right. With over 1,500,000 installations, partnering with Unirac leverages experience that makes a difference.
Unirac offers the most comprehensive solar racking products and services in the industry. We have everything our customers and partners need for their project and the services and support to help make it happen. We strive for a great customer experience and are passionate about our customers' success. We transform their businesses through product innovation, enabling technologies, and an exceptional experience.
We may manufacture solar racking, but our true focus is on creating the best customer experience for our partners. With Unirac, you get responsive customersupport, an array of innovative solar solutions, and services that will help keep you ahead in a constantly evolving industry.
Unirac enables its customers to power the world with clean, abundant energy by creating dependable, innovative mounting solutions. Our people are our biggest asset. We recruit the brightest and most creative minds, who aren't afraid to think big or challenge the status quo. They know that their opinion counts, and they make things happen.
As a company, we aspire to:
Create enthusiastic customers by providing ease of installation, responsive services, and competitive value based on decades of trusted experience.
Cultivate a high-performing, ethical culture centered around an entrepreneurial spirit and challenging work.
Deliver positive value for our shareholders through excellence in innovation, industry collaboration, and execution.
Job Summary:
The Commercial Services Specialist (CSS) is responsible for the pre-sale services as a member of the Commercial Services department. The duties of this role are a combination of CRM use, estimating, design review, system design, and customer product consultation. The CSS is primarily responsible for reviewing, summarizing, and responding to multiple requests for information and requests for pricing per day. A successful CSS coordinates with engineering services, applications, project management, logistics, outside sales and operations teams daily to ensure high-quality customer response. Must be comfortable with daily customer engagement.
Duties and Responsibilities:
RFI/RFP review and response
Thoroughly review client submitted RFIs and RFPs. Contact clients as needed to ensure accuracy and proper understanding.
Communicate summarized RFI/RFP information to other groups within Unirac, review and consolidate responses, and provide complete response packages to clients.
Enter and update projects daily in CRM system
Design and installation assistance
Generate detailed layouts and direct-sale pricing proposals that incorporate ASCE site parameters, fire codes, client requirements, and other considerations
Review submitted project requests, analyze, and provide optimization feedback
Participate and lead conference calls with installers, clients, outside sales, and other departments as needed to address questions and concerns.
Other duties
Identify the correct audience and formally communicate product feedback to support Unirac's continuous improvement goals
Assist in developing and improving sales and operational processes
Skill Requirements:
Proficient use of Microsoft Office products (Outlook, Teams, Excel)
Strong written and verbal communication
Curiosity to understand the customers' needs
Ability to work through challenging customer situations and resolve issues with proactive communication
Customer service mindset, strong team player, and desire to win and grow business
Education and Experience Requirements:
Associates degree; Bachelor's degree preferred
Experience in project sales development or commercial bidding preferred
Prefer minimum of 5 years in a customer-facing project environment
Solar sales or design experience preferred
Job LocationUnirac offers flexibility in our work locations. This role may be hybrid or fully in-office. A minimum of 3 days per week in-office will be required for success in this role. This role may work out of either the Boulder, CO or Albuquerque, NM offices.
Benefits
Competitive compensation, affordable healthcare benefits, 401k, and PTO
(Medical, Dental, Vision, Disability & Life/AD&D, 401k, PTO starting at 3 weeks/year).
Customer support representative job in Albuquerque, NM
Full-time Description
Job Title: Customer Engagement Specialist
Department: Customer Engagement Department
Reports to: Customer Engagement Manager
The Customer Engagement Specialist (CES) is responsible for providing engaging, positive, and professional service excellence for internal and external customers. Leveraging innovative methods to enhance the customer service experience through proactive solutions, the CES is a knowledgeable resource in essential account maintenance and general issue resolution. This role actively participates in building a strong values-based culture within the department and across the organization.
Essential Functions:
Perform customer-focused service by researching, resolving and responding to general operational and billing inquiries from producers, policyholders and other departments.
Leverage innovative technology to engage with customers and provide services for essential policy and billing account maintenance.
Continually seek to gain knowledge from internal support departments to enhance service for external customers and resolve any issues promptly.
Collaborate with agents, policyholders and supporting departments to actively listen and understand the needs of the customers to maintain proficient policy and billing records.
Advocate for enhancing the customer experience by making suggestions to leadership that improve workflows, processes, and interactions with customers.
Maintain positive and professional client relationships while handling concerns that arise, such as, difficult policy service inquiries, collection of past due balances, preparing accounts for collection, and handling of deductible disputes.
Accurately complete account reconciliations, to provide information to internal and external stakeholders.
Analyze and resolve systematic errors in disbursements of audited premium and billing distributions.
Actively participate in building and maintaining a strong values-based culture for the department and across the organization.
Job Qualifications
Education:
High School Diploma or equivalency required. Associate's degree from an accredited college or university in a related field preferred.
Experience:
1-3 years of experience in customer service or general office support. Experience in billing and collections setting strongly preferred.
Required Skills/Abilities:
Excellent verbal and written communication skills with strong background in customer service a must.
Good organizational, time management and multitasking abilities.
Strong attention to detail with accuracy.
Must be flexible, self-directed and have the ability to handle changing priorities and manage time efficiently.
Ability to work independently as well as with a team.
Ability to identify problems and recommend solutions.
Specialized Knowledge, Licenses, etc.:
MS Office (Word, Excel, PowerPoint, Outlook)
Guidewire experience preferred
Values and Mission:
Adheres to New Mexico Mutual's values and mission by demonstrating Service Excellence, Trust, Ownership, One Team and Boldness in thought and action.
Positive Attitude:
Develops and maintains positive working relationships with team members, customers, co-workers and management by demonstrating effective communication and collaborative skills.
Working Conditions:
NEW MEXICO MUTUAL maintains general office conditions with light physical demands.
Employees of NEW MEXICO MUTUAL adhere to all safety rules and regulations including building security.
Employees participate in ensuring safe and efficient operating conditions that safeguard employees and facilities.
NEW MEXICO MUTUAL maintains a drug free environment; drug testing prior to employment as well as upon a work-related accident.
Exposure to VDT screens.
$29k-36k yearly est. 60d+ ago
Call Center Representative
First Financial Credit Union 3.8
Customer support representative job in Albuquerque, NM
Answer various member inquiries and questions regarding the products and services offered. Communicate with members primarily via telephone however some communications by fax, mail, or other electronic channels are required.
Essential Functions
Answering inbound calls and assisting members who have particular inquiries or questions. Effectively deal with upset members and resolve member requests and questions promptly, courteously, and professionally. Explain credit union policies and procedures to members as required. Complete help desk tickets or paperwork with the appropriate department as necessary to expedite members' requests.
Promote and deliver a full range of products and services. Explain the features and benefits of credit union products and services.
Process basic member requests received such as but not limited to: account transfers, wire transfers, loan payments, loan applications, check orders, debit card orders, statement requests and stop payments. Perform account file maintenance received by members via phone, fax or by other electronic channels.
Keep up to date with changes related to credit union policies, procedures, products, and services by reading intranet, e-mails, and other documentation provided. Other duties as assigned.
Non-essential Functions
Other duties as assigned. May perform a variety of miscellaneous tasks including typing, filing, computer input, scanning of documents & answering the telephone.
Expectations
Provide courteous and professional service by establishing positive and supportive relationships with internal and external members.
Knowledge of federal and state laws, regulations pertaining to the financial industry.
Good verbal and oral communication skills, fast and correct typing, ability to create grammatically correct responses without spelling errors.
Problem solves and provides logical solutions or alternatives.
Ability to make efficient use of resources
Building the interest of members in the products and services offered by our organization.
Maintain monthly/weekly call volume as established by the MRC manager.
Ensure the Credit Union's professional reputation is maintained and conveyed.
Requirements
Education: High school graduate or equivalent
Experience: Minimum 1-year experience in a financial institution as a teller or member services representative.
Knowledge, Skills, Abilities: Must communicate effectively with members, supervisors, and co-workers. Perform minor math calculations and demonstrate accuracy, attention to detail, proficient member service skills, and work with a cooperative team spirit. Ability to work in a changing environment, identify member financial needs and deal with stressful situations. Must work effectively in high-traffic positions with heavy workloads while displaying a professional attitude.
Salary Description $18.00/hour
$18 hourly 14d ago
Customer Solutions Representative
HP Inc. 4.9
Customer support representative job in Rio Rancho, NM
Applies **_developed knowledge_** of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.
**_Responsibilities:_**
+ Gathers and assesses SMB customers' hardware, software, and technical needs.
+ Generates leads to specific departments based on customers' needs and segments.
+ Identifies related future needs for lead generation and opportunity expansion.
+ Identifies customer-specific parameters and constraints that impact the solution.
+ Investigates and optimizes a solution's fit to the requirements of the customer.
+ Identifies probable competition.
+ Solicits inputs from team members as required.
+ Anticipates some of the potential challenges for the proposed solution.
+ Assists peers in the area of expertise as needed.
+ Manages multiple tasks or cases simultaneously with minimal supervision.
**_Education and Experience Required:_**
High school education or equivalent. Typically requires 1- 3 years general experience or an equivalent combination of experience and college-level education.
**_Knowledge and Skills:_**
+ Superior communication skills both written and verbal
+ Experience in customer-facing role either remote or face to face
+ Understands internal processes and tools
+ Computer proficiency
+ Problem-solving skills
+ Accuracy in data entry
+ Excellent fluency in language to be supported.
+ Familiarity with computer technology
+ Time management skills
+ Oversee compliance with operating procedures and standards
+ Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
+ Understands internal processes and tools
The pay range for this position is **$22** to **$28** USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
**Benefits:**
HP offers a comprehensive benefits package for this position, including:
+ Health insurance
+ Dental insurance
+ Vision insurance
+ Long term/short term disability insurance
+ Employee assistance program
+ Flexible spending account
+ Life insurance
+ Generous time off policies, including;
+ 4-12 weeks fully paid parental leave based on tenure
+ 13 paid holidays
+ 15 days paid time off (US benefits overview (********************************** )
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$22-28 hourly 5d ago
Reservation Agent
Heritage Companies 4.4
Customer support representative job in Albuquerque, NM
Full-time Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE
Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
Full-time Hourly Position starting at $16.00 DOE plus benefits.
Located in Albuquerque, NM. Working out of our Corporate Office.
Job Overview: A Reservation Agent at the Central Reservations Office is responsible for ensuring guest satisfaction through booking guest requests to secure rooms within the property while being courteous and accurate to maximize hotel revenues.
Supervisory Responsibilities: None
Essential Duties and Functions/Responsibilities/Tasks:
Works under the direction of the Reservations Manager.
Maintain positivity and professionalism with guests, team members, and external partners.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Books guest reservations for individuals and/or groups that are requested either by phone or from within the hotel using the reservations system.
Upsells rooms where possible according to established procedures to maximize hotel average room rate; utilizes yield management strategies to ensure a full house whenever possible.
Processes cancellations, revisions and information updates on changes; processes guest reservation requests for other hotels within the hotel system.
Ensures proper verbiage is used when answering the phones and selling hotel rooms.
Provides accurate information about the city and the surrounding attractions when asked by guests; mails hotel-specific information sheets and brochures to guests as requested.
Stays informed of current rates, rate changes, and all promotions. Completes daily logs to record the number of calls, bookings and cancellations.
Collaborate with staff development and provide required feedback and assist to answer all incoming calls and manage all online inquiries.
Process all incoming reservations received via rooming list, email, in house correspondence and any other source.
Other duties as assigned consistent with the functions of this position as needed.
Environment:
Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit fluorescent overhead lights.
Great work environment with a wonderful view of the city
Benefits:
Part-time employees receive: Dental, Vision and 401k!
Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!
Requirements
High school graduate or equivalent.
Pleasant speaking voice.
Excellent written and verbal skills.
Must be able to type accurately (30 words per minute).
Experience in hospitality reservations sales or front desk is preferred.
Strong communication skills and excellent customer service practices.
Detailed and sales oriented.
Ability to work in a fast-paced environment for 8 hours or more, including sitting, walking, and standing.
Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans.
Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.
Salary Description $16 Hourly DOE
$16 hourly 60d+ ago
Family Care Coordinator
Tennessee Donor Services
Customer support representative job in Albuquerque, NM
New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at NMDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Specifically, people with expertise in communicating in difficult situations and building relationships with patients and their families similar to counseling or patient relations.
This position, Family Care Coordinator, will work with organ donor families, hospital personnel, physicians, and other team members from NMDS to work through the donation process for saving lives through organ and tissue donation.
Primary work environment is in the hospital setting in Albuquerque and throughout New Mexico hospitals.
Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must.
$32k-44k yearly est. Auto-Apply 29d ago
Customer Service Agent- English (Belen ONLY)
Align Technology 4.9
Customer support representative job in Belen, NM
Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign is looking for a Customer Care Representative. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Customer Care Representative should interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for Align products. Receive customer requests through phone, email, chat and SMS, validates customer account, support, and document interactions in the CRM database. Ensure appropriate resolution and/or escalation to the correct team in case needed. Handle requests such as but not limited to general inquiries, orders / product status, order processing, update of account and systems management, initial product diagnostic and / or equipment replacement, return process and credits requests. Comply with the established Quality guidelines for the business. Accountable to review and complete all courses required in the Quality Management System (QMS). Adhere to Company Quality Policy. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.
Role expectations
* Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs.
* Be responsible to handle all customer interactions with professionalism and within the defined response timeframe.
* Follow up on their cases until proper resolution.
* Document all interactions including all details required in the correspondent CRM.
* Report complaints and product safety.
* Achieve a consistent performance considering all KPIs requirements.
* Comply on deadlines on LMS courses.
$22k-27k yearly est. Auto-Apply 17d ago
Temporary Call Center Representative
Nusenda Credit Union 4.0
Customer support representative job in Albuquerque, NM
Nusenda Credit Union is dedicated to excellent member service and we pride ourselves as being a top workplace. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.
Thank you for your interest in joining the Nusenda team!
Nusenda Credit Union is gearing up for a special project and as a result our Call Center is seeking temporary employees to support! This special project involves enhancing our products provided to members and providing top-notch customer service.
We are on the lookout for member-oriented Call Center Representatives to join us for a 3-month temporary assignment, with the potential to become a full-time employee after the 3-month temporary assignment.
What you'll do doing this 3-month period:
Assist existing and potential members with telephone requests.
Responsible for servicing members and potential members in a call center environment via phone calls.
Provide quality service on transactions and problem resolution.
Provide basic guidance for online and mobile banking navigation, including payment portal needs.
Answer questions regarding services and products to resolve problems.
Identify opportunities to educate members on appropriate services that align with financial needs.
Maintain compliance with regulations, policy, controls, and security procedures.
What you'll need:
One to three years of customer service experience, call center experience preferred.
High school education or GED.
Key Skills and Experience:
Effectively communicate with members appropriately in person, email etc.
Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
Knowledgeable in Microsoft Office and all internal systems.
Ability to adapt quickly to change and proactively communicate.
Call Center Hours of operation are:
Monday-Friday 7:30am-6:00pm
Saturday 8:00-3:00pm
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$31k-37k yearly est. 60d+ ago
Care Professional
Right at Home Albuquerque
Customer support representative job in Albuquerque, NM
Job DescriptionJoin Our Team of Caregiving Superheroes! Hey there! Were not your average caregiving service were a warm, supportive team on a mission to bring comfort, joy, and companionship to those who need it most. If youve got a big heart and love helping others, wed love for you to join us as an In-Home Caregiver!
What Youll Do:
Help clients with daily care like grooming, dressing, and meal prep always with kindness and a smile.
Keep their homes cozy and organized.
Offer companionship and support whether its sharing stories or heading out to appointments.
Be attentive and communicate any changes or concerns with our team.
What Youll Need:
Must be 18+ with a valid drivers license, reliable transportation, and auto insurance.
High school diploma or GED.
Caregiving experience is a plus (but a caring heart matters most!).
Perks & Benefits:
Daily and flexible scheduling.
Ongoing training and support.
A fun, friendly team that feels like family.
The chance to make a real difference every single day.
Ready to put your compassion into action? Apply today and become part of something truly special!
$25k-31k yearly est. 24d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer support representative job in Albuquerque, NM
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$25k-31k yearly est. 1d ago
Client Specialist Key ABQ Uptown
Knitwell Group
Customer support representative job in Albuquerque, NM
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00316 Albuquerque, NM-Albuquerque,NM 87110Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$26k-43k yearly est. Auto-Apply 60d+ ago
Internal Salesforce CRM Specialist
Optomec 3.8
Customer support representative job in Albuquerque, NM
The Internal Salesforce Specialist is responsible for the ongoing development, customization, and support of Optomec's Salesforce ecosystem, including Pardot and the Service Desk module. The ideal candidate will work closely with internal stakeholders across Sales, Marketing, and CustomerSupport to ensure that the platforms are aligned with business needs and operating at maximum efficiency.
Key Responsibilities
Salesforce CRM:
· - Administer and maintain Salesforce including user setup, profiles, roles, permissions, and security settings.
· - Customize objects, fields, page layouts, workflows, process builders, flows, and validation rules to meet evolving business needs.
· - Create and manage reports and dashboards to provide actionable insights to Sales, Marketing, and Executive teams.
· - Collaborate with users to gather requirements and translate them into scalable solutions.
· - Ensure data integrity and manage deduplication and cleansing efforts.
Pardot (Marketing Automation):
· - Manage and optimize Pardot campaigns, engagement studio programs, and automation rules.
· - Implement lead scoring, grading, and nurturing processes.
· - Support marketing team with campaign tracking, reporting, and segmentation.
· - Monitor sync between Pardot and Salesforce, resolving issues as needed.
· - Train marketing users on best practices for email and campaign management.
Service Desk (CustomerSupport):
· - Configure and maintain Service Desk functionalities within Salesforce (e.g., Cases, Knowledge Base, Email-to-Case).
· - Customize workflows and automation for support processes including SLAs, case routing, and escalations.
· - Develop self-service portals and integrate customersupport data for streamlined case management.
· - Work closely with the CustomerSupport team to identify pain points and implement system-based solutions.
Requirements Required Skills & Qualifications
· - 3+ years of hands-on experience with Salesforce administration and configuration.
· - Experience with Pardot and service desk tools (Salesforce Service Cloud preferred).
· - Salesforce Administrator Certification required; Pardot Specialist and/or Service Cloud certification a plus.
· - Strong understanding of CRM data structures and best practices.
· - Proficient in creating Flows, Reports, Dashboards, and Automation Tools.
· - Experience with user training and documentation.
· - Excellent problem-solving, communication, and project management skills.
· - Ability to work independently and collaboratively across departments.
Preferred Qualifications
· - Experience in a B2B manufacturing or technology environment.
· - Familiarity with API integrations, custom Apex development, or AppExchange tools.
· - Knowledge of GDPR/CCPA and data compliance best practices.
$29k-45k yearly est. 60d+ ago
Winner's Circle - Customer Service
Daveandbusters
Customer support representative job in Albuquerque, NM
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $12 - $13.5 per hour
Salary Range:
12
-
13.5
We are an equal opportunity employer and participate in E-Verify in states where required.
$12-13.5 hourly Auto-Apply 60d+ ago
Client Stabilization Specialist
Community Bridges Inc. 4.3
Customer support representative job in Albuquerque, NM
Community Bridges, Inc. (CBI) is an integrated behavioral healthcare organization offering a full continuum of care, including variety of programs throughout Arizona, Oklahoma and District of Columbia. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.
CBI is the premiere non-profit fully integrated healthcare provider of substance use and behavioral health programs in Arizona, including prevention, education and treatment using cutting-edge, nationally recognized, evidence-based models.
Job Summary
The Community Bridges, Inc. (CBI) Client Care Coordinator is a shelter or temporary lodging site-based position with a primary role of managing a housing caseload responsible for coordinating care for individuals and families who are experiencing homelessness. The position will provide coordination of care and support services to assist the individual or family with ending their current episode of homelessness. These individuals(s) may present with complex substance use, mental health, housing, medical care needs and this position will ensure coordination of care with existing providers or ensuring connection to new providers. The Client Care Coordinator serves as the bridge for the individual(s) who are residing in shelter or temporary lodging by coordinating and monitoring community-based services and facilitates delivery of these services. The Client Care Coordinator works with individuals and families with the highest acuities and greatest vulnerabilities. The Client Care Coordinator will coordinate care through the CBI Continuum of Care (or other community agency as identified by client choice) on identified social determinants of health that can be addressed through housing and community integration programs.The CBI Client Care Coordinator is responsible for completing data entry into established data system which assists with program outputs and outcomes. This position requires Client Care Coordinators to assist higher level personnel and leadership with ongoing reports. The CBI Client Care Coordinator will also be responsible for an end of shift report documenting the coordination of care they've completed for each individual.
Skills/Requirements
Highschool diploma or GED is required. Associate degree (or higher) in a field related to Behavioral Health is preferred.
Minimum of six months of recovery from substance use and/or mental health disorders preferred.
Minimum of six (6) months of paid related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situations is required.
1-3 years of full-time Health Care related work experience where his or her prior experience would provide adequate exposure to both behavioral and medical crisis situations is preferred.
Certified Peer Support Worker or Recovery Coach certification required to be obtained within 90-days of hire.
Valid identification required.
Ability to pass a criminal background check required.
CBI Offers an excellent benefits package!
Generous PTO accrual (5 weeks!),
Medical, Dental, Vision, Disability, Life, Supplemental plans
Hospital indemnity/ Critical Illness,
Pet Insurance,
Dependent Care Savings, Health Care Savings,
401K with employer match - 100% vested upon enrollment,
Wellness programs,
Tuition Reimbursement and Scholarship Programs, incentives, and more!
Very Competitive pay rates
CBI is growing and expanding our services!
We are experiencing tremendous growth in this time. As an essential service provider, we value all our employees and their careers in the clinical field.
*For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley! *
CBI Values your Career and have lots of growth opportunities!
Our staff experience tremendous professional growth through ongoing training and support. Our team is supported by strong and competent leadership. The leadership at CBI is committed to ongoing professional development for their staff. Come join our team of passionate individuals who are serious about making a difference in the lives of our patients and the communities we serve.
About our Culture, commitment to employees!
We are looking for driven and compassionate individual's that thrive in an upbeat and safe working environment. We dedicate a lot of thought and effort into work life balance as well as our competitive composition structure.
We know life happens, that's why we all start with a 5-week PTO plan as well as a wide range of unique benefits!
Our Facilities.
Our 26 locations are all state-of-the-art facility that provides top notch integrated care. We are proud to adhere to a “no wrong door” treatment approach that allows our staff to dramatically improve the quality of life for the patients in their care.
CBI treats patients from all different walks of life and believes in maintaining the dignity of human life. Recovery is Possible! #INDHP
$24k-29k yearly est. 9d ago
Dealer Services Specialist II (Manheim Albuquerque)
Cox Enterprises 4.4
Customer support representative job in Albuquerque, NM
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dealer Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Buckle Up, Albuquerque - Your Next Career Move Is Here!
Love cars? Love people? You might just love this job. We're on the lookout for a Dealer Services Specialist II to join our crew at Manheim, part of the Cox family of businesses.
This isn't your average desk job. You'll be the go-to person for our dealer clients, making sure their auction experience is smooth, professional, and maybe even a little fun. Think of yourself as the pit crew for their auction day - keeping everything running like a well-oiled machine.
Perks? You bet:
* Competitive pay
* Referral bonuses once you're on board
* 30+ days of paid vacation and company holidays per year (from day 1)
* Great healthcare benefits from day 1
* 10 days of free child or senior care through Care.com
* Generous 401(k) with up to 8% company match
* Employee discounts on hundreds of items
* Great coworkers who love being part of a team
At Cox, we believe in being transparent - [click here for our benefits overview].
Here's what you'll be doing:
* Representing the dealer sales lane on sale days
* Promoting Manheim's awesome products and services
* Helping dealers get vehicles ready for auction
* Negotiating bids, consulting on pricing, and offering reconditioning advice
*
* Solving problems and being the friendly face our clients count on
*
Who You Are:
Quick thinker, problem solver, relationship builder - and ready to make every auction day a success.
Minimum:
* A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field.
* A valid driver's license.
* Strong communication and interpersonal skills.
* The ability to perform at a high level and adapt within a fast-paced team environment.
* The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.
* Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus
Preferred:
* 1 to 3 years of auction experience or 2 to 4 years of dealership experience.
* Previous experience in sales support role.
* Bilingual English/Spanish
Cruise into the fast lane with us. Join Cox today!
RSCOX
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$20.1-30.1 hourly Auto-Apply 6d ago
Customer Experience Specialist - Customer Service Representative (Bilingual)
Solar Works Energy 4.4
Customer support representative job in Albuquerque, NM
The Customer Experience Specialist handles helping the development of the telemarketing team as well as interfacing with customers via inbound calls, outbound calls, or through emails depending upon situational requirements. This position provides coaching for CSR's to ensure KPI's are being met as well as providing customer service support for existing, new, and potential customer needs.
Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets Key Performance Indicators (KPI's)
Coach and mentor agents; probe for understanding, use decision -support tools and resources to ensure departmental goals are met
Listen attentively to agent needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the agents to ensure departmental goals are being met
Maintain basic knowledge of Solar Works Energy's products and services
Schedule appointments for customers with Solar Works Energy Experts
Participate in activities designed to improve customer satisfaction and business performance
May offer additional products and/or services
Appropriately notating accounts as required
May respond to customer inquiries by sending them published materials or other relevant information via email
Job Type: Full -time
Salary: $30,000.00 - $40,000.00 per year
Schedule:
Monday to Friday
Reliably commute or planning to relocate before starting work (Required)
Additional Information
Solar Works is a Panasonic Elite Installer and ranked as the fastest growing solar company in the Southwest. Our unique strategy of building people to be expert marketers, sales professionals and sales leaders puts professionals in a place to have a career experience that is highly unique from the rest of the marketplace. Together we are committed to creating a company of excellence, and we understand that comes from the caliber of people we hire. Come meet with our executive team and we'll show you how this organization can impact your life in a way that no other company can!
Requirements
Candidate Profile * High school diploma or GED with six to twelve months of relevant experience preferred
6 months of management or coaching experience
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi -tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast -paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed
Benefits
Dental insurance
Flexible schedule
Health insurance
Paid time off
$30k-40k yearly 60d+ ago
Customer Service Representative
Fyzical Therapy and Balance Centers 3.7
Customer support representative job in Albuquerque, NM
Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Albuquerque, NM, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL's Customer Service Representative job opening today!
Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Albuquerque, NM!
We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.
Start down your exciting career path today by applying for our Customer Service Representative job opening!Responsibilities
Handle patient scheduling, appointments, multi-phone line
Gather new patient data; keep track of all patient referrals
Disseminate information to patients; act as a go-between for patients and physicians
Send and keep a log of all reports sent to doctors
Collect all payments; insurance verification
Collect/open mail; distribute mail to proper areas/people
Send benefits paperwork to billing companies
Handle all scheduling and ensuing communication
Answer phones, act as a patient liaison, answer any questions from potential or current patients
Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
Collect new patient intake information; track all clinic referrals
Fax reports to physicians; keep a log of incoming reports
Verify Insurance and track insurance-covered visits; take copayments
Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
Communicate with the office manager and clinicians about scheduling/patient arrival
Required Skills
High school diploma or equivalent
Valid driver's license and reliable transportation
Great communicator and multitasker, detail-oriented
Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
H.S. graduate or GED certificate
Up-to-date DL and a dependable vehicle
Excellent at handling details, communicating and multitasking
Great demeanor, strong integrity and compassion
$25k-32k yearly est. 23d ago
Client Associate
Wells Fargo 4.6
Customer support representative job in Albuquerque, NM
**About this role:** Wells Fargo is seeking a Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com (********************************************* .
**In this role you will:**
+ Assist Profit Formula Financial Advisor(s) colleagues with service and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence
+ Facilitate Profit Formula Financial Advisor and client requests for account related information and/or quotes
+ Schedule and prepare for appointments with new or prospective clients
+ Establish and service client accounts, prepare forms, research account inquiries and/or issues, and enter security order tickets after being approved by the Profit Formula Financial Advisor(s)
+ Execute various administrative functions for the Profit Formula Financial Advisor(s) and Branch Management including, but not limited to, tracking referrals, assisting with marketing related activities, establishing and maintaining files to meet the firm's regulatory requirements
+ Establish and maintain filing and record keeping necessary to support efforts to service and grow client relationships
+ Act as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable
**Required Qualifications:**
+ 2+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Brokerage client support experience or financial services industry experience
+ Administrative support experience in financial services
+ Experience interacting directly with customers
+ Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
+ Client service focus with the ability to listen to customer needs and recommend solutions
+ Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment
**Job Expectations:**
+ Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
+ This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
+ This position is not eligible for Visa sponsorship.
**Posting location:** 6501 Americas Pkwy NE Ste 1000, ALBUQUERQUE, NM 87110
**Posting End Date:**
18 Jan 2026
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-513390
$30k-36k yearly est. 11d ago
Learn more about customer support representative jobs
How much does a customer support representative earn in Albuquerque, NM?
The average customer support representative in Albuquerque, NM earns between $28,000 and $46,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.
Average customer support representative salary in Albuquerque, NM
$36,000
What are the biggest employers of Customer Support Representatives in Albuquerque, NM?
The biggest employers of Customer Support Representatives in Albuquerque, NM are: