Customer support representative jobs in Alpharetta, GA - 2,004 jobs

Analyst, Online CX (Qualtrics) Great opportunity to join a fast-paced, collaborative team environment with a large, well-established company! In this role, you'll support a Customer Experience (CX) team focused on the Voice of Customer (VoC). You will field incoming requests from cross-functional partner teams and will spend most of your time working in the Qualtrics platform to design, launch, and manage online surveys. You will contribute to building a best-in-class customer experience to improve conversion, drive traffic, and grow sales. This is a 10-month contract (potential to extend or convert to perm). Work a hybrid schedule (4 days onsite & 1 day remote) in the Vinings. Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouse or domestic partner, & dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short/long term disability, critical illness, hospital indemnity, accident coverage, and both Medical/Dependent Care FSAs. RESPONSIBILITIES: Design, build, launch, & manage online surveys using the Qualtrics platform Develop dashboards & deliver actionable reporting and insights to leadership Collaborate with cross-functional partners to gather requirements & support business objectives REQUIRED SKILLS: 2+ years of experience using Qualtrics, including survey creation & dashboarding Retail or E-commerce industry experience (will also consider other customer-facing industries) Proficiency in basic Excel functions Strong written & verbal communication skills Bachelor's Degree W2 ONLY; NO 3rd Parties or Visa Sponsorship

Job DescriptionAbout the Company The Strickland Group is a fast-growing, family-driven financial services organization built on integrity, vision, and long-term impact. Our mission is simple: serve people well and leave them better than we found them. We combine modern technology, AI-assisted systems, and real human connection to help families protect their future while creating meaningful career paths for our partners. Role Overview As a Customer Success Partner, you will work directly with individuals and families who have already requested information and support. Your role is to guide clients through a consultative process, ensure an exceptional experience, and help them make informed decisions that align with their long-term goals. No cold calling. No door knocking. You'll engage with warm inquiries using company-provided systems, training, and support. Responsibilities • Serve as a primary point of contact for assigned clients • Conduct virtual consultations via Zoom or phone • Educate clients on available solutions and next steps • Deliver a professional, relationship-based customer experience • Follow up with clients to ensure clarity and satisfaction • Utilize company CRM and systems to manage communication • Attend weekly virtual training and development sessions • Meet activity and performance benchmarks • Maintain compliance and licensing standards What We Offer • 100% commission-based compensation • Flexible remote schedule (part-time or full-time) • Warm client inquiries • Clear advancement and leadership pathways • Ongoing training and mentorship

**Work Schedule Information:** The schedule expectation will be a 40-hour work week including the weekend (i.e., 24 hours onsite during weekday + 16 hours virtual on **weekend)** **About Us:** Costa coffee is a brand within the Coca-Cola portfolio. Costa is a total coffee company, dedicated to providing high-quality coffee products to our customers and Consumers in the Away from Home channel. We pride ourselves on our exceptional customer service. **Job Summary:** We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team. The ideal candidate will be responsible for logging service calls, follow up with service providers on ETA's and return trips, support technicians with Costa specific software and telemetry questions, supports customers and technicians with payment system support and is managing the execution from Preventative Maintenance programs. This role requires excellent communication skills, strong organizational abilities, technical background in our equipment and a proactive approach to problem-solving. **Key Responsibilities:** + - **Customer Support and Issue Resolution: ** - Act as the primary point of contact for our clients who require assistance with coffee machine operations, troubleshooting, or other inquiries. - Promptly respond to support requests via phone and email, ensuring timely resolution of customer issues. - Escalate complex issues to the appropriate technical teams or vendor partners, while maintaining regular communication with clients. - Monitor downtime on equipment and perform proactive outbound call to operators + **Technical Troubleshooting:** - Provide step-by-step guidance to clients to troubleshoot technical issues with coffee machines, including power, calibration, cleaning cycles, and error codes. - Diagnose recurring problems and collaborate with the technical and engineering departments to propose long-term solutions. - Identify issues remotely and determine whether onsite servicing is necessary, coordinating with field technicians as required. - Provide technical support to service technicians, involve oversees tech support in challenging cases + **Subject Matter Expert for Back-end support: ** + Manage Grid 2.0 for correct machine set up and reporting + Support technicians in commissioning and equipment set up + Escalate issues to the international helpline for resolution + Manage payment portal and payment devices, support technicians and the Swipe team in device set up for customers + Support master data updates from our equipment fleet and customer base + **Service provider SLA: ** - Monitor open service calls and work with service providers and a fast resolution from open calls within SLA guidelines. - Report on SLA performance per customer or service provider on a monthly basis - Review parts usage and provide data for supply chain to minimize service interruptions in the field - Continuously review processes and adapt based on the growth of the company, Create service bulletins and support documents in the form of videos, checklists or virtual refresher classes. - Process and review warranty claims with OEM's - Create WO's for service providers - monitor and execute PM schedules with our service providers - Travel to service providers for meetings, business reviews and development meetings + ** Sales Support Functions: ** - Support trade shows, customer field trials and market visits if needed - Support customer roll outs in liaison with the sales team, marketing, supply chain and Coca-Cola resources, support if needed with market visits **Qualifications:** + High school diploma or equivalent; a degree in business, service, engineering, or a related field is preferred. + Proven experience in customer service, field service operations and technical support from technicians and our customers + Excellent communication and interpersonal skills. + Strong organizational and multitasking abilities. + Computer skills to work with specific Costa software + Proficiency in Microsoft Office Suite and salesforce applications + Ability to work independently and as part of a team. + Attention to detail and a proactive approach to problem-solving. + Periodic travel required, ~10-15% **Skills:** Customer Service; Technical Support; Troubleshooting The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Pay Range:$85,000 - $100,900 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage:7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products. Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience. PRIMARY RESPONSIBILITIES Collaborate with the Client Success Executive and/or Client Success Director on ways to increase revenue. Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts. Follow trends in the marketplace to best develop creative merchandise solutions. Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables. Participate in sales/supplier/client meetings to increase product and solutions knowledge. Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint. Be people-oriented, client-focused, and assertive in developing client and supplier relationships. Qualifications SKILLS AND EXPERIENCE 2-3 years of B2B sales, inside sales or sales support experience. Experience in promotional products, PR, marketing services a plus. Familiarity with CRM systems such as NetSuite, Salesforce, Zoho etc. Microsoft Office proficiency required. Bachelor's degree preferred but applicable experience will be considered. Summit Competencies: Communication - listening to others and communicating in an effective manner, organizing and delivering information appropriately. Creativity - developing fresh ideas that provide solutions to all types of business challenges. Client-focused - building and maintaining excellent service to internal and external clients, always keeping the customer experience in mind. Initiative - identifying solutions without being prompted to do so, taking initiative, and moving forward without hesitation. Results-driven - focusing on results and desired outcomes and how best to achieve them, maintaining a personal sense of ownership and accountability. Teamwork - promoting cooperation and commitment within a team, to achieve common goals. Role Competencies: Problem-solving - applying critical thought and insight to make sense of the issue and recommend a solution that shows excellent analytical and problem-solving skills. Relationship-building - building constructive working relationships (internal and external) by fostering a high level of acceptance, cooperation, and mutual respect. Independent Action - taking strong initiative, exercised with an ability to use responsible decision-making and work collaboratively across all functional areas of Summit. Calm under Pressure - Remaining calm in stressful situations and handling confrontational situations with diplomacy, sound judgement, and professionalism. Attention to Detail - Managing multiple projects simultaneously, while maintaining superior attention to detail.

Lumina Agency Inc is a forward-thinking company committed to professionalism, organization, and exceptional client experience. We believe that a well-structured front office is essential to the success of any organization. Our team values clear communication, reliability, and a polished work environment where every individual contributes to a positive and productive workplace. Job Description We are seeking a Customer Acquisition Expert to join our Atlanta team. This role is ideal for a motivated professional who thrives in a results-oriented environment and enjoys building meaningful connections with potential customers. As a Customer Acquisition Expert, you will play a key role in expanding our client base by executing acquisition strategies, engaging new prospects, and supporting long-term growth initiatives. This position offers clear advancement opportunities and exposure to strategic business development practices. Key Responsibilities Execute customer acquisition strategies aligned with company growth objectives Identify and engage prospective customers through direct outreach and relationship-building efforts Maintain accurate records of interactions and progress within internal systems Collaborate with internal teams to refine messaging and improve acquisition performance Monitor results and contribute insights to optimize outreach and conversion processes Represent the company professionally in all customer-facing interactions Qualifications Strong communication and interpersonal skills Ability to work independently while contributing effectively to a team environment Results-driven mindset with attention to detail and organization Problem-solving abilities and adaptability in a fast-paced setting Professional demeanor and strong work ethic Willingness to learn and grow within a structured career path Additional Information Competitive salary ($52,000 - $56,000 annually) Clear growth and advancement opportunities Ongoing training and professional development Supportive and performance-driven work environment Stable full-time position with long-term career potential

The Customer Relationship Executive (CRE) at Steampunk is responsible for identifying, cultivating, and advancing customer relationships that directly generate new business. The CRE is responsible for identifying leads, qualifying opportunities, and closing deals with new and existing steampunk clients. Successful candidates will have a track record of sales achievement, as well as experience with: Analyzing the industry trends and competitive landscape; researching new opportunities and potential partners that align to corporate strategy; Building relationships with new clients, partners, and vendors to accelerate growth in new accounts; and, participating other government-relevant industry associations is preferred to build brand awareness and to cultivate broad relationships for future business pursuits. Contributions Contributions First and foremost, the CRE is client facing, focusing on lead generation and opportunity qualification through the development of mature customer relationships. This focus requires a candidate with drive to meet new people, a thirst for understanding their environment, and the interpersonal skills to be an active listener who asks probing and relevant questions to shape opportunities Conducts analysis of competitive and industry trends to identify new vehicles, opportunity pipeline and partnerships; Works with capture resources to develop the overall win strategy and performs associated opportunity marketing; Develops, organizes and executes client call plans, assessing win probability, and working with clients to shape acquisition strategies in order to respond to and win business with new and existing customers; Represents Steampunk within industry associations/groups to increase brand awareness and develop strategic relationships with new partners/vendors; Interacts routinely with all levels of Steampunk's Sector, Division, and Operations management, staff and customers and owns, prioritizes and follows through on action items. Qualifications Specific qualifications of the ideal candidate include the following: Bachelor's Degree in Business, Marketing, Computer Science, Systems Engineering or related degree Minimum of 6 years experience in IT, preferably in business development or sales Demonstrated experience in navigating Federal acquisitions processes successfully Successful track record of identifying and closing opportunities Strong organization, presentation and planning skills and experience Excellent written/verbal communication skills Ability to manage multiple priorities in a fast-paced, high growth environment Candidate will reside within the Atlanta, GA area PERSONAL STYLE Self-motivated, confident and entrepreneurial. Thrive in, and enjoy a high energy, fast-paced environment. He/she will have a proven ability to present an exceptional, energetic, effervescent, engaging, and effective leadership style, which is manifested in every way through words and action. Intellectual strength, with a disruptive thought process and a unique perspective. High moral values, confidence, humility, integrity Creative and strategic outlook with the flexibility to respond to changing demands. Thinks above and beyond the day-to-day responsibilities to understand broader corporate strategy. Hands-on operating style, and desire to roll up their sleeves and simultaneously provide the vision that inspires confidence and motivates team members at all levels to support growth goals. About steampunk Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $175,000 to $200,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Department of State and DoD sectors. Through our Human-Centered delivery methodology, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an employee-owned company, we focus on investing in our employees to enable them to do the greatest work of their careers - and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit ************************* We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program. We can recommend jobs specifically for you! Click here to get started.

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities * AdTech team operational and client account support. * Process and analyze usage reports from platform, agency and OEM contracts. * Support the development of a reporting repository for Media Performance projects. * Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels. * Coordinate with internal teams to ensure services are activated and running smoothly. * Act as main point of contact for questions or concerns from active clients and users. * Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research. * Coordinate with internal teams to ensure services are activated and running smoothly. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: * Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations * Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. * MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook * Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business * Experience being a process creator/innovator * Ability to ask relevant, thoughtful questions, take initiative, critical thinker * Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices * Presentation skills: Ability to conduct professional presentations with various levels of leadership * Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way * Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space * Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule * Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed. Preferred: * Campaign analytics background * Account management background * Digital automotive marketing experience * Accounting, billing and reporting knowledge * Automotive media, Insertion Order, product/service usage reporting EDUCATION and/or EXPERIENCE: * Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis. * Minimum of 3 years related work experience required * Digital marketing/agency experience required WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.

**At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!** We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. *** QUARTERLY INCENTIVE BONUS PROGRAM** PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here (************************************************************** . **All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.** **Work Schedule:** **Monday-Thursday 8:00am-5:00pm with 30-minute lunch break** **Friday 7:00am-12:30pm (No lunch break)** The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management. **Work Location: Roswell, GA** _This position does not require you to be fully vaccinated against COVID-19._ **Job Responsibilities:** + Perform blood collections by venipuncture and capillary techniques for all age groups. + Collect specimens for drug screens, paternity tests, alcohol tests etc. + Perform data entry of patient information in an accurate and timely manner. + Process billing information and collect payments when required. + Prepare all collected specimens for testing and analysis. + Maintain patient and specimen information logs. + Provide superior customer service to all patients. + Administrative and clerical duties as necessary + Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures, + Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner, + Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations, + Verifying or recording identity of patient or donor and converses with patient or donor. + Maintaining Refrigerator and Freezer temperatures. + Maintain a safe, secure, and healthy work environment, + Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures. + Travel to additional sites when needed. **Job Requirements:** + High school diploma or equivalent + Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required **(2 Years)** + Proven track record in providing exceptional customer service + Strong communication skills; both written and verbal + Ability to work independently or in a team environment + Comfortable working under minimal supervision + Reliable transportation required + Flexibility to work overtime as needed + Able to pass a standardized color blindness test **If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!** **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .

Job Description The Client Success Specialist will play key role in supporting the Client Service Managers and own clients independently. This role requires timely resolution of client and internal inquiries, supports onboarding initiatives, troubleshoots data and system issues, and delivers strong customer experience. Responsibilities: Client Management Manage portfolio of clients, ensuring regular communication via email, phone, and meetings that align with the clients' needs. Collaborate with Client Success Managers and internal teams to address client requests and concerns. Understand how the Medlytix products' capabilities translate into customer value to identify gaps or improvement opportunities and communicate these to the relevant group. Own the business metrics (Bill Rate, Conversion Rate) for each Medlytix product within the assigned portfolio of assigned clients. Support & Issue Resolution Serve as the primary point of contact for client inquiries, issues, and reporting for the assigned portfolio of clients. Review daily/weekly performance dashboards, take ownership of understanding anomalies and initiate appropriate actions to address them for the assigned portfolio of clients. Troubleshoot, communicate and resolve issues timely, ensuring all reported issues are documented using internal tools. Monitor file processing, data loads, and system performance for accuracy and timeliness. Communicate complex issues to the Client Success Manager or VP and escalate to the appropriate internal team as necessary. Client Documentation & Reporting Create and maintain comprehensive internal documentation for all client interactions, issues, and resolutions within CRM/ticketing systems. Keep clients and the applicable internal teams informed of issue resolution by providing regular updates, estimated resolution times, and follow-up communications. Prepare and deliver monthly standardized client reports. Assist in the testing, validation, and implementation of new releases and product enhancements. Collaboration & Continuous Improvement Provide clear, complete, and accurate information when handing off work or gathered details to support the Client Success Manager. Support the VP of Client Services in partnering with Sales, Product, and Engineering teams on client initiatives, pilot programs, and product enhancements Identify and recommend process improvements to enhance both the client's experience and internal efficiency Support new client onboarding by coordinating setup activities and ensuring system configuration is correct. Escalate operational issues to Client Success Manager. Requirements: Bachelor's degree in business, Healthcare Administration, Information Systems, Data Analytics, or related field OR equivalent experience. 4+ years of experience in client support, operations, revenue cycle, healthcare analytics, or SaaS customer service. Strong analytical and problem-solving skills, with the ability to interpret and troubleshoot data. Excellent communication and customer service skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Proficiency with MS Office, SQL, and JIRA.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Now is an exciting time to work and grow with the team at Home-Probe - join a company with a long track record of success and big growth plans! You'll be building and expanding our relationships as you consult with home buyers, sellers, and real estate agents who call or email our office to inquire about our home inspection process and services. You'll educate them on the Home-Probe inspection experience, get them scheduled, and provide gold standard administrative support to our inspectors in the field. Best of all, you'll leave everyday knowing you made a difference by creating an exceptional experience for everyone interacting with the company. Who is Home-Probe? Our team has fun working hard and prides itself on collaboration. Home-Probe's core mission is to create better careers. We do that by setting the gold standard in the home inspection experience as the “best inspection company in the world.” Our folks put family first. We have to go to work and we do what we do for our families. We do it better than anyone else for their families. Each person here has a “do it takes” work ethic, and we always do the right thing. We are all hungry for growth and our huge success comes from being remarkable every day. What makes you a great fit? We're looking for a person who is much like our company, has a track record of success in a B2B or real estate setting and a hunger for growth. The ideal candidate is: Computer savvy including Microsoft Office proficiency Conversational and engaging by phone, text and email Closer in consultive sales (inbound calls) Flexible and likes a fast-paced business Reliable and committed to the team Innovative with ideas to better our client experience Competitive and results-oriented Someone who sees the glass half full. If you find satisfaction in being the one who aligns the stars and makes the magic happen, you'll soon be raving about your success with Home-Probe. Must be mature and domestically secure. Ability to commute reliably to office location and work well in a smoke-free, professional environment is paramount. When will you work? Monday through Friday with some flexibility for occasional weekend shifts. Full time position (40 hours per week). Where will you work? Our office is in the heart of vibrant downtown Decatur and was recently renovated. This position reports to the office. What's in it for you? You'll work for a company that fosters innovation and encourages professional development. Some of the perks of joining our team include: Competitive annual salary Health insurance with generous company contributions Retirement plan with match PTO Paid holidays Paid parking

Intralot is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. *Must be available to work Nights and Weekends* Education, Training and Experience High school diploma or equivalent training and experience. 3 years customer service experience, preferably in a technical call center environment Call tracking system experience Outstanding verbal communication skills and a positive attitude Relevant experience and/or knowledge in the Sports Betting or gaming industries. Previous sales experience preferred Knowledge, Skills and Abilities Working knowledge of tracking software Technical customer service skills Basic computer skills, including Microsoft Word and Excel Excellent telephone etiquette Ability to handle being rejected and remain calm and collected Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Handle Chat Support, Inbound calls and answer emails from customers. Ensure high quality service for our customers, including escalation of issues as per our internal processes and procedures Deliver an attentive and comprehensive service to our customers based on Sports Betting product, account problems and first line support. Delivering a high level of customer service to players regarding their queries and inform them about promotions and other products Engage potential customers in dialogue that open opportunities Support and guide customers with all requests and escalating and following up when necessary. Meet company expectation for excellent customer service Maintain a friendly, professional tone at all times Function as part of the team with sincere enthusiasm Take relevant notes on all call for future use and enter into database Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc is an Equal Opportunity Employer

Benefits: Opportunity for advancement Competitive salary Paid time off Profit sharing Training & development Employee discounts ALFA INSURANCE - DOUG BLEVINS AGENCY & ASSOCIATES *Hall of Fame Inductee Agency* ************************* Benefits/Perks Competitive compensation Annual incentive reward trip to beautiful destinations in the southeast Continuous training and industry leading development throughout your career with the agency Opportunities for advancement and a winning culture Discounts on your auto insurance (underwriting approval required) and much more. Company OverviewAlfa Insurance is an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946. Since then, Alfa has grown to offer an excellent array of insurance coverages including life, property, business and automobile to its clients and has also become known for superior customer service. Alfa and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states. Working for Alfa Insurance is more than just servicing customers and selling insurance. It's making a difference in the lives of your policyholders and the community. It's creating lifelong relationships. It's about being there when it matters most and protecting those things that are most important. It's becoming part of a well-respected company that is based on faith, family, community and integrity. Job SummaryCustomer Services Representatives at ALFA INSURANCE *Hall Of Fame* - DOUG BLEVINS AGENCY & ASSOCIATES are award winning team players that take exceptional pride in the company they represent, the products they sell and in providing an excellent client experience. They assist the agent in providing exceptional personal service to policy holders and clerical function necessary to service our existing customers as well as striving to increase our culture and standard. Many Alfa insurance agents are independent contractors. These agents are not employees of Alfa Insurance. Staff for independent contractor agents will be employees of the agent and not Alfa Insurance. This role at our agency would consist of answering phones, administrative tasks, assisting clients, insuring client relationships are handled to our standard, etc. More information on our accolades and award winning agency and team can be found at ************************* Responsibilities Responsible for concierge style client assistance, handling policy holder inquiries, documenting requests and completing changes, accept and process premiums. Service to policy holders includes strong communication skills on multiple platforms, conflict resolutions skills, ability to quickly learn new computer programs and processes. Proficient at adapting to a constantly changing, extremely fast-paced environment. Provide support to the agent and service center staff as needed. Make decisions to determine applicant insurability and placement using competent skills in binding and processing applications. Ensure effective operation of the service center including but not limited to: reports, documentation, and mail distribution. Qualifications A high school diploma or equivalent required Ability to attain Property and Casualty Insurance license Proficient in Microsoft Office programs and have an aptitude for learning new programs and procedures Team player with a positive, professional attitude. Compensation: $30,000.00 - $40,000.00 per year Alfa Insurance is an outgrowth of the Alabama Farmers Federation, Alfa Insurance Companies began in 1946. Since then, Alfa has grown to offer an excellent array of insurance coverages including life, property, business and automobile to its clients and has also become known for superior customer service. Alfa and its affiliates now provide insurance and other financial services to more than 1 million customers in 11 states. Working for Alfa Insurance is more than just servicing customers and selling insurance. It's making a difference in the lives of your policyholders and the community. It's creating lifelong relationships. It's about being there when it matters most and protecting those things that are most important. It's becoming part of a well-respected company that is based on faith, family, community and integrity. Many Alfa insurance agents are independent contractors. These agents are not employees of Alfa Insurance . Staff for independent contractor agents will be employees of the agent and not Alfa Insurance .

City/Cities: Atlanta Travel Required: 00% - 25% No Shift: Work Schedule Information: The schedule expectation will be a 40-hour work week including the weekend (i.e., 24 hours onsite during weekday + 16 hours virtual on weekend) About Us: Costa coffee is a brand within the Coca-Cola portfolio. Costa is a total coffee company, dedicated to providing high-quality coffee products to our customers and Consumers in the Away from Home channel. We pride ourselves on our exceptional customer service. Job Summary: We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team. The ideal candidate will be responsible for logging service calls, follow up with service providers on ETA's and return trips, support technicians with Costa specific software and telemetry questions, supports customers and technicians with payment system support and is managing the execution from Preventative Maintenance programs. This role requires excellent communication skills, strong organizational abilities, technical background in our equipment and a proactive approach to problem-solving. Key Responsibilities: - **Customer Support and Issue Resolution: ** - Act as the primary point of contact for our clients who require assistance with coffee machine operations, troubleshooting, or other inquiries. - Promptly respond to support requests via phone and email, ensuring timely resolution of customer issues. - Escalate complex issues to the appropriate technical teams or vendor partners, while maintaining regular communication with clients. - Monitor downtime on equipment and perform proactive outbound call to operators **Technical Troubleshooting:** - Provide step-by-step guidance to clients to troubleshoot technical issues with coffee machines, including power, calibration, cleaning cycles, and error codes. - Diagnose recurring problems and collaborate with the technical and engineering departments to propose long-term solutions. - Identify issues remotely and determine whether onsite servicing is necessary, coordinating with field technicians as required. - Provide technical support to service technicians, involve oversees tech support in challenging cases **Subject Matter Expert for Back-end support: ** Manage Grid 2.0 for correct machine set up and reporting Support technicians in commissioning and equipment set up Escalate issues to the international helpline for resolution Manage payment portal and payment devices, support technicians and the Swipe team in device set up for customers Support master data updates from our equipment fleet and customer base **Service provider SLA: ** - Monitor open service calls and work with service providers and a fast resolution from open calls within SLA guidelines. - Report on SLA performance per customer or service provider on a monthly basis - Review parts usage and provide data for supply chain to minimize service interruptions in the field - Continuously review processes and adapt based on the growth of the company, Create service bulletins and support documents in the form of videos, checklists or virtual refresher classes. - Process and review warranty claims with OEM's - Create WO's for service providers - monitor and execute PM schedules with our service providers - Travel to service providers for meetings, business reviews and development meetings ** Sales Support Functions: ** - Support trade shows, customer field trials and market visits if needed - Support customer roll outs in liaison with the sales team, marketing, supply chain and Coca-Cola resources, support if needed with market visits Qualifications: High school diploma or equivalent; a degree in business, service, engineering, or a related field is preferred. Proven experience in customer service, field service operations and technical support from technicians and our customers Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Computer skills to work with specific Costa software Proficiency in Microsoft Office Suite and salesforce applications Ability to work independently and as part of a team. Attention to detail and a proactive approach to problem-solving. Periodic travel required, ~10-15% The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Customer Service, Technical Support, Troubleshooting Pay Range: $85,000 - $100,900 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Lumina Agency Inc is a forward-thinking company committed to professionalism, organization, and exceptional client experience. We believe that a well-structured front office is essential to the success of any organization. Our team values clear communication, reliability, and a polished work environment where every individual contributes to a positive and productive workplace. Job Description We are seeking a Customer Acquisition Expert to join our Atlanta team. This role is ideal for a motivated professional who thrives in a results-oriented environment and enjoys building meaningful connections with potential customers. As a Customer Acquisition Expert, you will play a key role in expanding our client base by executing acquisition strategies, engaging new prospects, and supporting long-term growth initiatives. This position offers clear advancement opportunities and exposure to strategic business development practices. Key Responsibilities Execute customer acquisition strategies aligned with company growth objectives Identify and engage prospective customers through direct outreach and relationship-building efforts Maintain accurate records of interactions and progress within internal systems Collaborate with internal teams to refine messaging and improve acquisition performance Monitor results and contribute insights to optimize outreach and conversion processes Represent the company professionally in all customer-facing interactions Qualifications Strong communication and interpersonal skills Ability to work independently while contributing effectively to a team environment Results-driven mindset with attention to detail and organization Problem-solving abilities and adaptability in a fast-paced setting Professional demeanor and strong work ethic Willingness to learn and grow within a structured career path Additional Information Competitive salary ($52,000 - $56,000 annually) Clear growth and advancement opportunities Ongoing training and professional development Supportive and performance-driven work environment Stable full-time position with long-term career potential

At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step! We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. * QUARTERLY INCENTIVE BONUS PROGRAM PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: Monday-Thursday 8:00am-5:00pm with 30-minute lunch break Friday 7:00am-12:30pm (No lunch break) The hours/location may change/vary based on business need and/or the request(s) of your supervisor or management. Work Location: Roswell, GA This position does not require you to be fully vaccinated against COVID-19. Job Responsibilities: * Perform blood collections by venipuncture and capillary techniques for all age groups. * Collect specimens for drug screens, paternity tests, alcohol tests etc. * Perform data entry of patient information in an accurate and timely manner. * Process billing information and collect payments when required. * Prepare all collected specimens for testing and analysis. * Maintain patient and specimen information logs. * Provide superior customer service to all patients. * Administrative and clerical duties as necessary * Assembling equipment such as: tourniquet, needles, disposable containers for needles, blood collection devices, gauze, cotton, and alcohol on work tray, according to requirements for specified tests or procedures, * Performing other responsibilities as required, Work with and draw from a wide range patient cases in a confident manner, * Maintaining safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations, * Verifying or recording identity of patient or donor and converses with patient or donor. * Maintaining Refrigerator and Freezer temperatures. * Maintain a safe, secure, and healthy work environment, * Comply with legal Phlebotomy regulations, Handle urine analysis, blood testing, Perform a variety of routine blood drawing procedures. * Travel to additional sites when needed. Job Requirements: * High school diploma or equivalent * Phlebotomy certification or completed training program from an accredited agency or previous experience as a phlebotomist is required (2 Years) * Proven track record in providing exceptional customer service * Strong communication skills; both written and verbal * Ability to work independently or in a team environment * Comfortable working under minimal supervision * Reliable transportation required * Flexibility to work overtime as needed * Able to pass a standardized color blindness test If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

The Client Success Specialist will play key role in supporting the Client Service Managers and own clients independently. This role requires timely resolution of client and internal inquiries, supports onboarding initiatives, troubleshoots data and system issues, and delivers strong customer experience. Responsibilities: Client Management Manage portfolio of clients, ensuring regular communication via email, phone, and meetings that align with the clients' needs. Collaborate with Client Success Managers and internal teams to address client requests and concerns. Understand how the Medlytix products' capabilities translate into customer value to identify gaps or improvement opportunities and communicate these to the relevant group. Own the business metrics (Bill Rate, Conversion Rate) for each Medlytix product within the assigned portfolio of assigned clients. Support & Issue Resolution Serve as the primary point of contact for client inquiries, issues, and reporting for the assigned portfolio of clients. Review daily/weekly performance dashboards, take ownership of understanding anomalies and initiate appropriate actions to address them for the assigned portfolio of clients. Troubleshoot, communicate and resolve issues timely, ensuring all reported issues are documented using internal tools. Monitor file processing, data loads, and system performance for accuracy and timeliness. Communicate complex issues to the Client Success Manager or VP and escalate to the appropriate internal team as necessary. Client Documentation & Reporting Create and maintain comprehensive internal documentation for all client interactions, issues, and resolutions within CRM/ticketing systems. Keep clients and the applicable internal teams informed of issue resolution by providing regular updates, estimated resolution times, and follow-up communications. Prepare and deliver monthly standardized client reports. Assist in the testing, validation, and implementation of new releases and product enhancements. Collaboration & Continuous Improvement Provide clear, complete, and accurate information when handing off work or gathered details to support the Client Success Manager. Support the VP of Client Services in partnering with Sales, Product, and Engineering teams on client initiatives, pilot programs, and product enhancements Identify and recommend process improvements to enhance both the client's experience and internal efficiency Support new client onboarding by coordinating setup activities and ensuring system configuration is correct. Escalate operational issues to Client Success Manager. Requirements: Bachelor's degree in business, Healthcare Administration, Information Systems, Data Analytics, or related field OR equivalent experience. 4+ years of experience in client support, operations, revenue cycle, healthcare analytics, or SaaS customer service. Strong analytical and problem-solving skills, with the ability to interpret and troubleshoot data. Excellent communication and customer service skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Proficiency with MS Office, SQL, and JIRA.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for all Shifts including nights and weekends. Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities: Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities: Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages (inbound/outbound) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

**At LabCorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then LabCorp could be a great next career step!** We are currently seeking a Phlebotomist to work in a client office. In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization. *** QUARTERLY INCENTIVE BONUS PROGRAM** PST's may be eligible for participation in the PST Incentive Plan, which pays a quarterly bonus based on performance metrics. **Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** **.** Work Schedule: Monday-Thursday 8:00-5:00pm with 30 minutes lunch break Friday 8:00am-2:00pm (No Lunch Break) Work Location: Suwanee, GA **Job Responsibilities:** + Perform blood collections by venipuncture and capillary techniques for all age groups. + Collect specimens for drug screens, paternity tests, alcohol tests etc. + Perform data entry of patient information in an accurate and timely manner. + Process billing information and collect payments when required. + Prepare all collected specimens for testing and analysis. + Maintain patient and specimen information logs. + Provide superior customer service to all patients. + Administrative and clerical duties as necessary + Travel to additional sites when needed. **Job Requirements:** + High school diploma or equivalent + Phlebotomy certification from an accredited agency is preferred. + Previous experience as a phlebotomist + Proven track record in providing exceptional customer service. + Strong communication skills; both written and verbal + Ability to work independently or in a team environment. + Comfortable working under minimal supervision + Reliable transportation and clean driving record if applicable + Flexibility to work overtime as needed. + Able to pass a standardized color blindness test. **If you're looking for a career that offers opportunities for growth, continual** **development, professional challenge and the chance to make a real difference, apply today!** **Labcorp is proud to be an Equal Opportunity Employer:** Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. **We encourage all to apply** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility. (Disability_*****************) For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .