Customer Support Representative Jobs in Ames, IA

Cetera takes pride in its exceptional resource center team, dedicated to delivering outstanding customer service. Our team members are highly motivated, empathetic, and sincerely passionate about assisting others. They are dedicated to exceeding expectations to ensure our customers stay satisfied and connected. We're looking for individuals who thrive on challenges, show initiative, and are committed to making a positive impact. If you possess these qualities and are eager to join a team dedicated to excellence, we believe you'll thrive in our organization. We're currently seeking a Service Professional to join our team in one of our office locations, as this is a hybrid role. What you will do: Cultivating meaningful connections with advisors, their teams, and clients to foster continuing relationships. Establishing oneself as the primary point of contact for advisors' clients, providing comprehensive guidance throughout their journey, assuming responsibility from inception to successful resolution Proficiently addressing queries regarding brokerage operations, advisory accounts, and direct business, spanning from assisting with new account setup to managing transactions and servicing requirements. Empowering advisors with exceptional support, harnessing innovative technologies to optimize their productivity and achievements. Efficiently utilize our advanced CRM tool to meticulously record and track service requests, ensuring prompt and accurate follow-up. What you will need: Minimum 1 year experience working in a call center environment Minimum 1 year experience working in a financial institution/industry. Skilled in both written and verbal communication, proficient at effectively engaging with diverse audiences in a polite, professional, and influential manner. Embraces flexibility and adapts seamlessly to change in a dynamic and fast-paced environment, thriving on new challenges and opportunities. What is nice to have: Proficiency in utilizing industry-leading tools like Salesforce, Envestnet, NetX360, Docupace, RedTail, and others. Have previous broker-dealer experience Possess a current License; ex: Series 7, 24, 65, 99, etc. Compensation The base annual salary range for this role is $49,000 to $52,000 plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, licensing, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. About Us What we give you in return: Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note : this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.

Business Execution Consultant IV Hybrid - Des Moines, IA, Charlotte, NC, or Tempe, AZ 12-month Contract (W2), Weekly Pay (40 hours/week) Calculated Hire is in search of a Business Execution Consultant IV within the Customer Impact Assessment and Resolution Strategies (CIARS) team for our Fortune 100 Financial Services Company. This is a function of Enterprise Complains and Remediation (ECR). ERC is an organization that develops and implements consistent standards for remediating customer issues across the company's enterprise. The organization enables more effective and coordinated monitoring, reporting, and stakeholder communications. Enhancing our practices and outcomes for customers is critical part of building a better company. You will be responsible for the following components: Job Description: • Partner with cross functional teams to strategize, plan, and execute a variety of programs, services, and initiatives • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate • Review strategic approaches and effectiveness of support function and business performance • Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations • Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans • Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives • Influence, guide, and lead less experienced Strategy and Execution staff within the group Required Qualifications: • 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: • Issue Management Experience • Customer Remediations Experience • Experience working with the Shared Risk Platform (SHRP), Veritas (Issue Management), and Integrated Remediation Management Tool (IRMT) • Line of Business experience, Consumer, Small & Business Banking, Commercial Banking, Wealth Investment Management, Corporate & Investment Banking, Global Treasury Management • Strong analytical skills with high attention to detail and accuracy • Ability to articulate complex concepts in a clear manner • Highly refined and professional verbal and written communications • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives • Superior project management skills including the ability to handle multiple projects concurrently • Ability to synthesize complex analytical findings into executive level communications • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important • Ability to assess current processes/procedures and make recommendations for efficiency • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills • Ability to partner with Issue Management Liaisons with an emphasis on proactive monitoring and governance in accordance with the issue management policy and procedures. • Ability to operate in a complex, heavily matrixed corporate environment. • Sense of urgency and personal accountability • Knowledge of the financial services industry, products, and regulatory environment. • Excellent organizational and time management skills • Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance Job Expectations: • Currently it is a Hybrid work schedule-3 days in office and 2 home • Potential to work extended hours if needed if business requires

The Role: Are you passionate about finding and winning new customers Do you thrive off of ""the hunt"" for finding new business, closing deals and sustaining these relationships even after the sale If this sounds like a perfect fit for you, our NAPA sales team would love to hear from you! Specifically, we are seeking self-motivated Customer Sales Representative to achieve success in a pay for performance (we offer a base pay plus commission), business to business, outside sales role through growing our current customers and creating new customers by promoting our entire line of products and services. This is the right opportunity for you if you: Have a passion for 'the hunt' and winning customers Enjoy building and sustaining customer relationships Enjoy promoting an entire line of products because you truly believe in the products Truly love and understand basic selling concepts A Day in the life: Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits Promote the entire line of NAPA products and programs to Wholesale Customers Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis Identify specific needs of customers and align solutions with NAPA's offerings Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines Engage customers and keep them connected through all of NAPA's eSales programs Perform educational seminars, clinics and presentations on NAPA product lines and services Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone What youll need: Prior experience in a Retail store or outside sales 2+ years of experience in a customer focused role and the ability to perform in a quota-driven environment Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance Capability to present information in group meetings Valid driver license with no more than 2 moving violations in the last 4 years required And if you have this, even better: Bachelor's Degree Background in the Automotive Industry Why NAPA may just be the right place for you: Base Salary plus commission Vehicle & Cell phone allowance Outstanding health benefits and 401K Stable company. Fortune 200 with a family feel Company Culture that works hard, yet takes care of employees Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team If this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer. Next Steps: Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting jobs.genpt.com Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Role: Customer Support Representative Duration: 36 Months with possible extension/hire (depending on performance & business needs) offers a retention bonus after 6, 12, and 18 months of employment. This position offers pay increases based on 6, 12, and 18 months of employment. Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review. SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a client's full-time employee. Ideal candidates should have: · Call Center experience · 6+ months experience with customer service / support experience · Efficient researching / troubleshooting skills · Excellent written and verbal communication skills · Speak with confidence · Proficiency with Microsoft Office products · Willing to work occasional overtime and holidays · Solid work history and proven dependability · Reliable at home internet and a distraction free workplace About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Internal Id: 24-26302

Essential Duties and Responsibilities: The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. •Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department. •Provides ongoing support, maintenance, and enhancements to existing and new software applications. •Performs troubleshooting of infrastructure systems affecting application performance. •Creates and maintains detailed application/program documentation. •Contributes to reviewing and implementing IT application-based policies, procedures, and standards. •Collaborates with cross divisional team members to perform root cause analysis of complex problems. •Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives. •Works with vendors and business users to develop and implement software integrations. •Analyzes users' business requirements in the development and modification of computer systems. •Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems. •Troubleshoots and implements for non-enterprise applications and solutions. •Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development. •Performs related work as required. Required Education and Experience: •Bachelor's Degree in Information Technology, Computer Science, or related field and •Seven (7) to ten (10) years' experience working with and maintaining enterprise level computer applications OR •An equivalent combination of education and/or experience (i.e., one year of relevant full-time experience may substitute forone year of education). •Excellent written, verbal, and interpersonal communication skills. •Experience with Oracle-based applications, in particular Customer Care & Billing and Oracle Analytics Publisher. •Proficiency with Microsoft Office and Visio. •Ability to work collaboratively with diverse populations. Desired qualifications •Experience with process design, logical workflow analysis and design. •Experience with in-depth configuration, code, analysis, and output. •Extensive experience with Oracle and Oracle-based technologies. •Experience with Utilities in both support and processes. •Extensive experience troubleshooting problems and root cause analysis. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: •Computer systems and analysis of computer programs. •Systems analytical practices and procedures. •Server and network operating systems •Project management principles Skills in: •Managing multiple projects and deadlines; communicating delays. •Peer review and mentoring. •Assigning, prioritizing, monitoring, and reviewing work assignments. •Communicating effectively with internal and external stakeholders using both technical and non-technical language. •Attention to detail. Ability to: •Maintain a high degree of confidentiality with sensitive information; maintain the confidentiality of information and professional boundaries. •Train and instruct others, including systems and user-support personnel. •Evaluate vendor software for compatibility with city-wide computer systems. •Respond to IT on-call emergencies. •Assess problematic issues and make appropriate judgment to correct issue. •Work cooperatively and maintain effective working relationships. Skills: Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher. Required 10 Years Experience working with and maintaining enterprise level computer applications Required 7 Years Extensive experience with Oracle and Oracle-based technologies. Required 5 Years Proficiency with Microsoft Office and Visio. Required 5 Years Experience with process design, logical workflow analysis and design. Required 5 Years Experience with in-depth configuration, code, analysis, and output. Required 5 Years Experience with Utilities in both support and processes Required 5 Years Extensive experience troubleshooting problems and root cause analysis. Required 5 Years

· Take inbound calls from John Deere's Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase on Shop.Deere.com · Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings · Document every interaction effectively in our internal case management system · Approximately 15-20 calls/day Contact Center is open from 7am - 6pm CST, Monday - Friday · Three shifts available that rotate within the 12 hour operation: o 7:00am - 3:30pm o 8:00am - 4:30pm o 9:30am - 6:00pm · Candidate must be available to work any 8-hour shift within the 7am-7pm support window. · Candidate will work on-site (John Deere Financial - Johnston, IA) five days a week with the option to work from home on Friday's SPECIAL CONSIDERATIONS: · Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks. · Takes approximately 3-4 months from start date to reach full productivity. · Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee. Ideal candidates should have: · Knowledge of agriculture, turf (mowers) and utility vehicles. · Prior work experience in Agriculture or Technology dealer channels. · Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline. · Call Center experience · 6+ months experience with customer service / support experience · Efficient researching / troubleshooting skills · Excellent written and verbal communication skills · Speak with confidence · Proficiency with Microsoft Office products · Willing to work occasional overtime and holidays · Solid work history and proven dependability · Reliable at home internet and a distraction free workplace

GreenState Credit Union Member Service Representative US-IA-Urbandale Type: Regular Full-Time # of Openings: 1 GreenState Credit Union The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Position details: Monday through Friday from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon. Pay range for this hourly position is $17.39 - $23.40/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Qualifications JOB REQUIREMENTS: Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Vice President/Branch Managers as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI27cbcbc65221-26***********0

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. Skills: Customer service, Microsoft office, Data entry, Customer support, Call center Top Skills Details: Customer service, Microsoft office, Data entry Additional Skills & Qualifications: MUST HAVE: 1+ years of customer service experience (retail, restaurant are acceptable) Experience with Microsoft Office BEST Applicant: Experience in a health care role Experience taking inbound calls Preferred CNA, Good Medical Terminology MS OFFICE Experience Experience Level: Entry Level #TEKsystems #OwnChange About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Elevate Your Career as a Vacuum Sales & Service Representative with Crystal Clean! Are you a motivated, customer-focused professional ready to take your career to the next level? Crystal Clean (CC), a leading name in the environmental services industry, is searching for dynamic individuals to join our team as Vacuum Sales & Service Representatives (VSSR). With competitive pay, excellent benefits, and comprehensive training, this is your chance to grow with a top-tier company while making a meaningful impact. Why Join Crystal Clean? At Crystal Clean, we're not just in the business of environmental services-we're redefining it. As a publicly traded leader, we offer a rewarding career path with outstanding compensation, robust benefits, and ample opportunities for advancement. Plus, we provide complete training to ensure your success! Your Role: Drive Sales & Service: Utilize your sales skills to expand our business and provide exceptional service at customer locations. Operate with Precision: Handle a Vacuum Truck and work with hoses, waste storage units, and more to manage approved waste streams. Ensure Safety: Adhere to all safety guidelines, inspect your vehicle and equipment, and plan efficient routes to minimize travel time. Build Relationships: Develop strong customer connections, identify additional service opportunities, and generate new business leads. Meet Goals: Achieve sales targets, maintain DOT compliance, and uphold corporate standards. What We're Looking For: Excellent Communicator: Strong communication skills with a keen eye for detail. Customer-Oriented: Ability to effectively interact with customers, sales teams, and corporate departments. Tech-Savvy: Proficient with electronic devices, computers, and truck equipment. Experienced: Route sales experience preferred but not required. Certified: High School diploma or equivalent, with or the ability to obtain a Class B CDL, Med Card, Airbrake, Tanker Endorsement, and HAZMAT (preferred). Physical Requirements: Lift hoses and equipment weighing up to 55lbs. Handle grates, manhole covers, and climb ladders as needed. Maintain control of hoses during pumping operations. Pass a pre-employment physical and drug screening. Work Environment: Work in diverse settings with varying noise levels. Engage in frequent physical activity, including bending, lifting, and climbing. Why You'll Love Working with Us: Competitive Salary: Attractive pay with performance incentives. Excellent Benefits: Comprehensive health, dental, vision, and more. Career Growth: Opportunities for professional development and career advancement. Inclusive Culture: We value diversity and encourage individuals from all backgrounds to apply. Ready to Make a Difference? If you're ready to take the next step in your career and join a leading environmental services company, apply now to become a Vacuum Sales & Service Representative at Crystal Clean. Embrace the opportunity to drive innovation and deliver exceptional service! Crystal Clean LLC is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply.

Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'. Job Description Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.) Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. Distributes additional product/service/policy information to customers dealers and personnel. Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact. Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution. Qualifications Specific Position Requirements: A qualified candidate will assist customers and dealers by phone and email with the creation of new customer & dealer accounts, modification/merging of existing accounts, and will send & receive alphanumeric codes in order to activate/transfer/warrant products for GPS enabled farming equipment. Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. Training will be on 1st shift and last roughly two weeks. After training has been completed, the candidate must be able to work and rotate between 1st, 2nd, and 3rd shifts. Shifts including one weekend day (Sunday-Thursday, Tuesday-Saturday) and holidays (with the exception of Thanksgiving, Christmas, New Year's) will also be required. Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. Ag/farming backgrounds a plus. Additional Information To more about this or to schedule an interview, please contact : Richard Olano Technical Recruiter ************. richard.olano(@)collabera.com

Job Description Are you looking to get your foot in the door with a local and established manufacturing company? Palmer Group has partnered with this well-renowned client to fill the Customer Support Representative position. If you're interested in this opportunity and meet the qualifications listed below, please apply now! Work model: On-Site 8:00 AM - 5:00 PM Monday - Friday What you will do: Answer customer inquiries by telephone and email regarding product details, pricing, order status, shipping Prepare and process orders utilizing SAP Coordinate communications between customers and operations Run and/or process department reports Perform other miscellaneous duties as assigned What you will need to be successful: Associate degree or equivalent work experience will be considered Ability to provide a high level of customer support and build relationships with returning customers Strong communication and interpersonal skills Highly motivated Ability to be adaptable Company DescriptionPalmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market. Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services. We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter. Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience. Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.Company DescriptionPalmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market. \r \r Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services. \r \r We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter. \r \r Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience. \r \r Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.

Staff Finders Technical Inc. is seeking enthusiastic and dedicated Customer Service Representatives to support our e-Commerce Contact Center. This role provides an opportunity to work with cutting-edge agricultural technology products while delivering exceptional service to our dealers and customers. You will serve as the front line for technical support, ensuring customer satisfaction and retention through your expertise. This position offers retention bonuses after 6, 12, and 18 months of employment, along with pay increases at the same intervals. Please note, these incentives are subject to completion of your assignment, and are forfeited if the assignment is not completed as agreed. Key Responsibilities: Provide front-line technical support via phone, email, and chat to assist with product inquiries. Troubleshoot and offer solutions to customers for a wide range products Document interactions in the case management system for tracking and reference. Create and maintain online support tools and solutions to enhance customer experience. Working Hours & Location: Contact Center operates from 7:00 AM to 7:00 PM CST, Monday through Friday. Four rotating shifts are available within these hours: 7:00 AM - 3:30 PM 8:00 AM - 4:30 PM 9:00 AM - 5:30 PM 10:30 AM - 7:00 PM You must be available to work any of the 8-hour shifts within this window. This is an on-site position located in Johnston, IA, with an option to work from home on Fridays. Training & Development: Initial training will take place during the 8:00 AM - 4:30 PM shift for approximately 6 weeks. Full productivity is typically reached within 3-4 months. Occasional travel to Des Moines Works for factory tours and visits to nearby farms is expected. Qualifications: At least 6 months of call center or customer service experience. Strong troubleshooting and research skills. Excellent written and verbal communication abilities. Proficiency with Microsoft Office Suite. Reliable home internet and a quiet workspace for remote work as needed. Willingness to work occasional overtime and holidays. Solid work history with proven reliability and dependability. Preferred Skills: Knowledge of agricultural equipment, turf (mowers), or utility vehicles. Experience in agriculture or technology dealer channels. Bachelors degree in Agriculture, Business, Engineering, IT, or a related field. This is a fantastic opportunity to join a dynamic team supporting cutting-edge technology in the agriculture sector. If you're ready to take on this exciting role, apply now and become a part of the Staff Finders Technical family!

Robert Half is hiring for THREE E-Commerce Customer Support Representatives to support our client in Johnston, IA! This candidate will provide frontline support to channel partners, customers, and company personnel on product-related inquiries, focusing on moderately complex policies, issues, and concerns. This role aims to optimize customer satisfaction and retention by delivering effective information and solutions. The products supported may include parts, whole goods, or product-related services. Apply today or call our team directly at 563-359-3995 to learn more. Paige, Christin, and Erin are great points of contact! This candidate must be available to work any 8-hour shift within the 7am-7pm support window, rotating shifts within the team. This candidate will work on-site in Johnston, five days a week with the option to work from home on Friday's. Training will be 8am to 4:30pm Monday to Friday. Key Responsibilities: + Customer Interaction: Respond to and resolve inquiries from customers, dealers, and company personnel concerning moderately complex problems and concerns. + Documentation: Accurately document all interactions and issues related to the area of responsibility, ensuring detailed and precise records. + Information Distribution: Distribute additional product, service, and policy information to customers, dealers, and other personnel as required. + Problem-Solving: Collaborate with team members to develop common solutions to problems, maintaining required service levels. + Information Maintenance: Ensure the accuracy and availability of customer-related information online. + Promotion: Assist in promoting products, services, and programs through special offerings, mailings, and proactive user contact. + Negotiation: Negotiate with customers, dealers, and company personnel to provide proper policy execution and adequate resolution. Qualifications: + Call Center experience + 6+ months experience with customer service/support experience + Efficient researching/troubleshooting skills + Excellent written and verbal communication skills + Speak with confidence + Proficiency with Microsoft Office products + Willing to work occasional overtime and holidays + Solid work history and proven dependability + Reliable at home internet and a distraction free workplace Requirements Skills: + Excellent communication and interpersonal skills + Strong problem-solving abilities + Ability to document and manage information accurately + Proficiency in using online information systems + Negotiation skills Candidates with the following skills and experience will stand out: + Knowledge of agriculture, turf (mowers) and utility vehicles. + Prior work experience in Agriculture or Technology dealer channels. + Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

Job Description We are an expanding local start-up specializing in residential sales and customer enrollment services. Our mission is to provide exceptional solutions to homeowners while delivering top-notch customer experiences. As we continue to grow, we are seeking an enthusiastic and motivated Entry Level Customer Support Representative to join our team and contribute to our success. Position Overview: As an Entry Level Customer Support Representative, you will play a vital role in our company's success by supporting both the customer service and sales departments. You will be the first point of contact for potential customers, providing information about our client's services, addressing inquiries, and assisting them in the enrollment process. This role offers an excellent opportunity to gain foundational experience in customer service, sales, and client interaction, with ample room for growth within the organization. Customer Support Representative Responsibilities: Serve as prospective customers' initial point of contact, answering inquiries and providing accurate information about our client's products and services. Engage with customers and successfully execute presentations on behalf of our clients to drive new enrollment and increase sales Assist customers throughout the enrollment process, guiding them through necessary paperwork, procedures, and agreements. Collaborate with the sales team to identify potential leads and provide them with necessary follow-up communication. Maintain a comprehensive understanding of our client's services, pricing, and offerings to effectively address client questions and concerns. Utilize CRM software to accurately document client interactions, update information, and track progress throughout the sales cycle. Participate in regular training sessions to enhance product knowledge, customer service skills, and sales techniques. Contribute to achieving team and individual sales targets, while upholding the company's commitment to exceptional customer service. Collaborate with internal teams to ensure a seamless customer experience from initial inquiry to successful enrollment. Qualifications of the Customer Support Representative Position: High school diploma or equivalent; college degree is a plus. No prior experience is required; training will be provided. Strong interpersonal skills and the ability to build rapport with a diverse range of clients. Excellent verbal and written communication skills. Enthusiastic and positive attitude, with a genuine passion for providing outstanding customer service and sales experience. Detail-oriented and organized, capable of managing multiple tasks and priorities effectively. Basic computer skills and familiarity with CRM software are advantageous. #LI-Onsite Powered by JazzHR ut PYraFkDq

**PURPOSE AND SUMMARY STATEMENT** Under the direction of the Customer Care Specialist, the Customer Care Coordinator will offer strong inbound customer support to answer questions of customers and provide the Specialist with feedback. **ESSENTIAL JOB RESPONSIBILITIES** Handles inbound and outbound telephone calls for marketing and customer service. Process phone payments. Will clearly communicate with the Specialist to determine customer needs. Create a positive experience through active listening and high energy customer care. Set up and maintain accurate account information. Contribute to additional customer service-related activities such as direct mail fulfillment. **OTHER JOB FUNCTIONS** Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply. Performs all other duties as assigned. **REQUIREMENTS** Normally requires an Associate's Degree in business administration, or equivalent thereof, and at least 2 years of work experience. Prefer telemarketing experience outbound and inbound environment. Experience with customer service and sales. Excellent listening and communication skills. Working knowledge of Microsoft Office - Excel, Word and Outlook. Demonstrated essential abilities including self-starting skills, work ethic, Good time management skills. Data Entry experience with excellent attention to detail. Organizational skills with the ability to manage multiple projects at one time. Ability to learn proprietary software. Ability to work extended hours as business conditions warrant. Ability and willingness to participate in required training that may include education on GROWMARK's policies and procedures and additional training as it relates to the requirements of the position. **Nearest Major Market:** Ames **Nearest Secondary Market:** Des Moines **Job Segment:** Inside Sales, Telemarketing, Data Entry, Customer Service, Sales, Administrative

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to members accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Other Employee Recognition Program Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Benefits: After 1 year, Paid Hollidays/Vacation Simple IRA with Match 3% Employee discounts Job SummaryKen's Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits/Perks Flexible Scheduling Growth and Career Advancement Opportunities Great Working Environment Compensation: $13.00 - $15.00 per hour Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience. Retail is the #1 private-sector employer in the country If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.Position Responsibilities may include, but not limited to Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information Troubleshoot and resolve account issues as required Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance Assist other departments for Intake-related inquiries Required Skills and Experience High school diploma or equivalent Basic Microsoft Office skills Previous Data Entry skills Strong analytical skills with high attention to detail and accuracy Ability to problem solve issues in a timely manner Ability to navigate multiple computer systems, applications, and utilize search tools to find information Strong verbal, written, and interpersonal communication skills Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment Ability to achieve high production and quality standards Ability to work effectively in both a team and individual environment Sincerity and passion for helping people Prior experience adhering to company policies and showing core values Preferred Skills and Experience Some college experience or equivalent Medical Billing terminology Physical Requirements Repetitive motions that include the wrists, hands and/or fingers Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus Our team members enjoy: Free Breakfast & Lunch Casual Dress Code Tiered growth path for promotion starting Day 1 Eligible for Referral Bonuses starting Day 1 Weekly paychecks PTO, 401k, & a Full benefits package Company Overview Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

KCCI, the Hearst owned CBS affiliate in Des Moines, Iowa, has an opening for a Client Specialist/Program Specialist. You will work side-by-side with our multi-media sales consultants to serve our local clients and stay up to date on all current and future programming. You will partner with other team members to generate presentations, manage orders, maintain the client database, and ensure our client communication is exceptional. You will help our team deliver a high-quality KCCI experience in a cheerful way to our clients and your colleagues. You will report directly to the General Sales Manager. This career opportunity is a great way to get your foot in the door at a respected TV station and begin a career with Hearst Television, an industry-leading television station group. If you are an inspired and passionate professional looking for a way to make an immediate impact, we want to hear from you. Job Responsibilities: Track and update KCCI/MeTV/MyDSM Program Schedules Create supportive marketing materials for sales department Help develop sales proposals, advertising packages and client presentations Facilitate progress on several sales projects Collaborate with Station Research Director as it relates to programming Enter and maintain all national or local orders including electronic transfer and maintenance of all MediaLine/WOCentral orders to WideOrbit Communicate with all internal stakeholders on programming changes or other programming related matters and sales support initiatives Communicate with our teams (sales, production, finance, programming) and external clients on performance and delivery of campaigns Provide regular correspondence to KCCI's corporate team regarding a variety of items including streaming clearances, program clearances and community out-reach events Regularly update KCCI's programming files with internal information as conditions change Update Nielsen database as it relates to programming Work cooperatively with managers, co-workers and clients to deliver a high-level of service Requirements: Computer and software experience Client relations and team support experience Proficient in Microsoft Excel (can maintain complex spreadsheets) Can deal with the stresses and pressures of time-sensitive projects associated with advertising sales Keen on learning new systems promptly and thoroughly Strong verbal and written communication skills are necessary Must be focused and organized Must take pride in work, respond to instruction well, be able to remain calm in a fast-paced environment, and perform at a high-level Related military experience will be considered Diversity Statement At Hearst Television we tell stories every day. Stories about people of all cultures, backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve. Benefits Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits. Medical | Dental | Vision 401(k) matching Emotional Wellness Support Paid Time Off Paid Parental Leave LGBTQ+ Health Services Additional benefits to meet your and your family's needs