Customer support representative jobs in Austin, TX

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: Receives and directs phone calls from patients and physician offices Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns Schedules urgent care appointments as needed and directed by physician Greets patients for scheduled and/or urgent care appointments and procedures Confirms and verifies patient demographic and insurance information Collect co-payments from patients upon arrival when applicable Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. xevrcyc Verifies eligibility for procedures or tests from various health care institutions Reviews and audits billing discrepancy reports and researches errors for resolution Maintains accurate and timely records, logs, charges, files, and other related information as required Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff Prepares special reports or spreadsheets for physicians as requested Complies with established departmental policies, procedures and objectives Complies with all health and safety regulations and requirements Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors Performs other duties as required. Requirements: High School Diploma or GED Proficient in software and computer systems Knowledgeable of business office terminology / procedures Ability to multi task and work under stressful situation Effective written and verbal communication skills 1+ year of customer service experience required Experience with medical office terminology preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Job DescriptionBenefits: Employee discounts Flexible schedule Training & development At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon. Responsibilities Maintains salon cleanliness Sanitizing equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications Must be at least 18 years of age Reliable transportation, and flexibility including nights and weekends Attention to detail Ability to stand, bed, walk for up to 7 hours per day We offer a flexible work environment, free tanning and product discounts. LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.

This position is full time remote depending on candidate location within the US. The primary responsibility for this role is to deliver superior customer service to clients while answering calls on Manulife / John Hancock's Brokerage Services and Managed Product lines. Customer requests can range from basic product inquiries to more complex transactions requiring problem resolution skills. Responsible for delivering superior customer service to clients and financial advisors and building customer satisfaction and loyalty. Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution. This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice. Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY! Where you ask? Look no further than John Hancock! Have you considered a career with us? Position Responsibilities: * Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty * Meet quality expectations to ensure a positive client experience * Meet productivity expectations to maximize team service levels * Provide effective and timely resolution of a range of customer inquiries * Strike a positive and cooperative tone with both customers and coworkers * Strive for first-call resolution of customer issues * Translate scenarios that require problem resolution to positive service experiences * Strengthen the perception of MANULIFE in the marketplace * Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently * Complete ongoing training to stay abreast of product, industry, service and policy changes * Other duties as assigned Required Qualifications: * Post-secondary education or high school diploma * Customer Service or Financial Services experience a plus * Ability to thrive in a lively working environment and manage multiple tasks * Outstanding verbal communication skills and strong telephone etiquette * Possess the ability to multi-task * Flexibility and ability to adjust and succeed in a rapidly changing, fast paced call center environment * Demonstrated problem resolution skills * Effective listening skills * Demonstrated computer efficiency * Outstanding customer service skills * Business writing skills Preferred Qualifications: * Current SIE, Series 6 or 7, Series 63 * Working knowledge of IRAs & other retirement products When you join our team: * We'll empower you to learn and grow the career you want. * We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we'll support you in shaping the future you want to see. Ready to take the next step? Training will be 2 weeks in length and the hours are 9:00-5:00 EST (TBD) Once training has been completed, you must be available for a 8 hour shift (with a scheduled 30 minute lunch break) between 9-5pm EST. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************* Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************. Referenced Salary Location USA, Virginia - Full Time Remote Working Arrangement Remote Salary range is expected to be between $38,550.00 USD - $64,250.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager. KEY TASKS AND RESPONSIBILTIES • Work with Customer Support Manager to set goals and objectives • Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries • Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups • Enter data accurately and timely into industry software • Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence • Ensure that customer service performance standards and guarantees are met • Utilize various company databases to access member information • Abide by all rules, regulations and policies set forth by SCL • Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director QUALIFICATIONS • High school diploma or equivalent; college degree preferred • Customer service and inbound call center experience required • Pharmacy Technician certification helpful PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES • Proficient in Microsoft Office suite and industry related software programs • Proven ability to build relationships; must be service oriented • Excellent verbal and written communication skills, internally and externally • Pharmacy and/or Healthcare experience preferred, especially in a call center setting • Demonstrated ability to analyze situations and resolve issues in a timely manner • Able to work independently and collaboratively with other SCL personnel • Bilingual in Spanish/English advantageous • Must be able to work flexible hours pursuant with industry demand • High attention to detail and able to work in a fast-paced environment IN-OFFICE POSITION Mon-Fri 9AM - 6PM with an occasional Saturday.

Do you have experience in customer service? Do you want to work for a company with a proven record? Then look no further. Here at Glass Doctor of Austin, we invest in our employees and make sure you have the tools and training to be successful. As the CSR/Receiving Associate, you will answer calls and customer inquiries, book new estimates, reply to after hour calls and ER requests. Customer follow ups, taking payments, dispatching technicians and keeping up with them daily. Receive glass from delivery trucks and compares packing lists to purchase orders to ensure accurate deliveries. Inventory control. Vehicle maintenance management Skills and Qualifications: * Strong listening, communicating, and customer service skills. * Ability to multi-task and provide effective solutions. * Works well with others and helps foster a supportive work environment. * Knowledge of our company's market, industry, and products. * Comfortable problem solving while also creating an enjoyable experience for our customers. * Able to document customer service calls efficiently and with detail. * Knows how to ease conflict and provide the appropriate resolutions. * Completes tasks on time and can prioritize work load. Requirements: * College degree is preferred. * Four to five years of customer service experience is required. * Proficient with Microsoft Office software and phone systems. * Dispatching experience is preferred, but not required. * Clean driving record and able to clear back ground check. * Must be able to lift 100+ lbs. * Salary depends on experience.

Job DescriptionCustomer Support Representative: Fast growing Inc. 5000 company looking for a reliable person who enjoys working with customers. This is a unique and rewarding position, part of a really great group of people that is focused on helping caregivers with technology, and best of allwe help families every day! The available support position is for 5 days a week: from 8am-5:00pm. In person training provided at our Spicewood location. We would love for you to have been a family or professional caregiver. We want someone long-term, who enjoys working with seniors and has some technology experience. There is NO selling or cold calls, just answering incoming customer calls describing our product to our customers, answering basic questions, troubleshooting and offering assistance with our products. After training, this position can be remote/hybrid if you have a quiet place to work and be professional, since you will be answering live support calls during your work hours. $18.00 per hour that will be increased upon successful completion of training and after 60 days to $20.00 per hour. The company is growing and there is room for opportunity in other areas of the company. We may ask you for other help, such as in our production department. Office staff and bookkeeping positions also available. Check us out on theoracare.com or apply by sending a resume to ******************* We look forward to hearing from you.

Job Description Customer Relations Specialist About Urbanex Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to providing superior service and building a culture of growth, development, and teamwork. From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14 locations across the country. We're not just about eliminating pests; we're about building relationships and exceeding customer expectations. Our technicians are friendly, courteous, and always go the extra mile, as evidenced by our customer testimonials. At Urbanex, people are our most valuable asset. We invest in training, offer career development opportunities, and foster a supportive, inclusive work environment where everyone can thrive. If you're looking to join a company that values its employees and is committed to making a difference for our customers, Urbanex might be the perfect fit for you! Our Core Values • Play Like a Champion: We choose resilience, positivity, and determination, even when it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and pursue excellence in every situation. • Unwavering Character: We choose to do the right thing, regardless of the consequences. We always show up wholeheartedly, embracing vulnerability and inspiring others by being a good person. • Commit to Better: We wake up every day with the relentless desire to become better. We face adversity head-on and inspire others to relate to challenges as opportunities for growth. • Wholehearted Connection: We root for one another in success and failure. We build a community where everyone feels seen, supported, and valued. We meet people where they are and believe building bridges is better than burning them. • Belief is Contagious: We rise up by inspiring hope, giving people the freedom to explore the journey of growth, and rewarding those with the courage to act on their infinite potential, About the Role As a Customer Relations Specialist, you'll be the first point of contact for our customers at our branch, playing a vital role in ensuring their satisfaction and contributing to the branch's success. You will be a customer advocate, addressing concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously, manage their time effectively, and prioritize a broad set of responsibilities. You will need to be reliable, honest, hardworking, and maintain a high level of professionalism in all interactions. Excellent communication skills, both written and verbal, are essential. This is an in-office position. Responsibilities • Answer incoming calls with enthusiasm and professionalism. • Schedule and reschedule service appointments, ensuring efficient routing and technician availability. • Process customer payments accurately and securely, maintaining detailed records in our CRM system. • Respond promptly and professionally to customer inquiries via phone, email, and SMS. • Proactively follow up with customers to ensure their satisfaction and address any concerns. • Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and any available promotions. • Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently. • Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments. • Provide feedback to branch managers on customer trends and issues to help improve service delivery and identify areas for growth. • Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a willingness to support the team. • Maintain accurate and up-to-date customer records in our CRM system. Qualifications • Strong customer service skills with a passion for helping others and resolving issues effectively. • Excellent verbal and written communication skills, with the ability to communicate clearly and professionally. • Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills. • Solid problem-solving abilities and a knack for finding creative solutions to customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in a fast-paced environment. • Self-starter with the ability to work autonomously and take initiative. • Adaptability and a willingness to learn new systems and processes. • A positive attitude, strong work ethic, and a desire to contribute to a growing company. • Proficiency in basic computer skills, including data entry and Microsoft Office Suite. • Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but not required (we'll train you!). • Must be reliable, honest, and able to maintain a high degree of professionalism at all times. • Must pass a background check and credit check due to the handling of customer payments. What We Offer • Competitive pay ranging from $16 to $22 per hour, based on experience. •Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off! • Opportunity to work in a fast-growing company with a strong focus on employee development. • A supportive, team-oriented work environment where your contributions are valued. • The chance to make a real difference in the lives of our customers by helping them create a pest-free environment. Why Urbanex? Working at Urbanex means being part of a team that's passionate about protecting our customers' homes and businesses from pests. It means having the opportunity to grow your skills and advance your career in a supportive and dynamic environment. It means making a difference in your community, one satisfied customer at a time. #IST1 Candidates must be willing to complete a background check for this position

Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills. Other responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties. Responsibilities * Learn and understand the Infusion Center healthcare model * Onboard new clients onto and support existing clients on our healthcare SaaS application * Troubleshoot and document software operational and technical issues * Respond to client support issues, report bugs/issues and feature requests * Provide excellent client service with friendly, professional responses * Create client training materials, draft release notes, and help prioritize development of new features * Go beyond your comfort zone when needed * Be an awesome addition to our growing team Qualifications * Bachelor's degree, required * 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required * Proven track record of achieving and exceeding measurable goals * Must be detail-oriented, able to multi-task and be extremely organized and efficient * Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart * Ability to say: "I don't know, but I can get that answer for you" and then find the answer for the client * Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications * Experience in information technology and technical support a plus, but not required * Able to work independently (but understand we won't leave you on an island) * Some travel required (10%) $70,000 - $75,000 a year About WeInfuse Come join our growing company. We are an established healthcare SaaS company with offices in Dallas and Austin. Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry's leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services. For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment. Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of WeInfuse team members are considered the property of WeInfuse and are not subject to payment of agency fees.

The Client Success Specialist (CSS) is the primary advocate for a portfolio of 60-80 small- to medium-sized business accounts. Reporting to the Manager of Client Success, you will onboard new clients, push product uptake, answer day-to-day queries, and identify revenue-growth possibilities. Your ultimate goal is to promote client retention, expansion, and overall happiness. Key Responsibilities: Manage the post-sale lifecycle for an assigned book of business, including onboarding, and quarterly business reviews (QBRs) via Zoom and in-person. Monitor health scores and usage data to develop proactive engagement plans and reduce churn risks. Serve as the voice of the customer, collaborating with Product, Support, and Sales to transmit feedback and influence roadmap priorities. Track and document client interactions with Salesforce and Gainsight. Identify cross-sell/upsell opportunities and work with Account Executives to increase income. Coordinate with Technical Support to resolve Tier-2 issues on time. Provide instructive content (e.g., webinars, videos, articles) to speed up client time-to-value. Report weekly on portfolio KPIs: NPS, renewal rate, logo retention, and net revenue retention. Skills & Competencies: Demonstrates strong communication skills, including explaining technical concepts to non-technical audiences. Proficient in interpreting dashboards, usage metrics, and health scores. Capable of managing multiple onboarding tracks and stakeholder groups. Skilled in negotiating and handling objections during renewal scenarios. Demonstrates empathy, patience, and the ability to quickly build trust. Proficiency in CRM (Salesforce), CS platforms (Gainsight, ChurnZero, Totango), and video-conferencing technologies. Experience with SaaS analytics, SQL fundamentals, or a second language Education & Experience: Bachelor's degree in business, communications, information systems, or a similar sector (equivalent experience is accepted). At least 2 years of experience in Customer Success, Account Management, or Client Services, preferably in a SaaS or technology setting. Demonstrated ability to meet or exceed retention and expansion targets. Annual Salary: Base income range: $60,000-$75,000, depending on location and experience. Compensation & Benefits: Quarterly bonuses based on revenue retention and NPS targets 6-month equity option grant 100% employer-paid medical, dental, and vision premiums for employees; 80% for dependents. 401(k) with a 4% corporate match; vested immediately. Flexible PTO (minimum 15 days per year) and 11 paid company holidays $1,200 professional development budget Paid parental leave (12 weeks for primary carers, 6 weeks for secondary carers) 2 paid days off annually for community service. Join us and help influence the success stories of thousands of forward-thinking businesses, all while developing a fulfilling career for yourself.

Are you a seasoned professional with an unwavering passion for driving business growth and delivering unparalleled customer experience? UpEquity invites you to join our dynamic team as a Customer Experience Representative, where you will lead the charge in transforming the home buying process for our clients and internal service teams! About UpEquity: At UpEquity, we are pioneers in the real estate industry, dedicated to empowering individuals and businesses with innovative solutions that make home buying and selling more achievable for everyone. Our culture is rooted in collaboration, innovation, and a relentless commitment to making a meaningful impact. As a Customer Experience Representative, you will be at the center of our mission (simplify the homebuying experience) to reshape the industry. Role and Responsibilities: As a Customer Experience Representative at UpEquity, you will be a pivotal player to ensure clients and their realtors/lenders get from the initial agreement signed to their new home purchase efficiently and with a high degree of satisfaction. As a Customer Experience Representative, your responsibilities will include, but are not limited to: * Educate realtors and buyers on the value of UpEquity and its products. * Guide the underwriting process and communicate regularly with clients, realtors and lenders. Strive to meet or exceed all deadlines for submissions, underwriting and closings. * Ensure loan application conditions are met and collect additional information for underwriting as needed. * Cultivate and nurture strong relationships with clients, realtors and lenders * Bridge communication with all external customers and internal service teams for efficient issue resolution while delivering exceptional service to all parties * Manage inbound/outbound calls as well as emails to ensure clients, realtors and lenders are well informed throughout the home buying process * Thrive in a small team environment, contributing to a culture of support and excellence Qualifications: * Genuine enthusiasm for providing exceptional service in a customer facing role * Proven ability to prioritize client needs and build lasting relationships in a timely manner * Adjusts quickly to changing priorities and conditions. Comfortable working high volume files, and copes effectively with complexity and change. * Preferred 2+ years experience in lending as a processor, title, or transaction management. * At least 2+ years in client service or client facing roles * Believes: I am accountable to the final degree of whatever I sign up for. Not just "doing my job" but finding a way to be successful, whatever it takes. Finds a way, or makes one. * Startup experience a plus * Spanish language proficiency preferred Being a competitive startup organization, we care a lot about our employees and want to take care of them the best we can. Not only does your hard work pay off monetarily but we offer great benefits, perks and incentives to make sure your efforts are recognized. We offer: * Competitive compensation and benefits * PTO & Sick Time + 11 holidays to enjoy work/life balance * Opportunities for growth and continuous development * An exciting and positive work environment - we have snacks and drinks for you daily! Important Details: * You must reside in Austin * You must be willing to work in the office (Downtown Austin) For information on UpEquity, including more information on employee benefits and our company culture, visit our website at ***************** UpEquity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Customer Success Representative Employment Type: Full-Time About the Role We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed. Key Responsibilities Serve as the main point of contact for customer questions, requests, and ongoing support Assist customers with onboarding, setup, or service activation Understand customer needs and guide them through best practices or solutions Follow up with customers to ensure satisfaction and successful use of services Troubleshoot issues and escalate to internal teams when necessary Maintain accurate records of customer interactions, updates, and progress Provide personalized service by understanding customer goals and challenges Monitor customer accounts to identify opportunities for improvement or additional support Collaborate with team members to enhance the customer experience and streamline processes Qualifications Strong communication and interpersonal skills Friendly, patient, and comfortable supporting customers of all backgrounds Ability to problem-solve and manage multiple requests at once Basic computer literacy, including navigating systems or CRMs Experience in customer success, customer service, sales support, or account management is helpful but not required Highly organized, reliable, and detail-oriented Ability to maintain a positive attitude in busy or challenging situations What We Offer Competitive pay with performance bonuses Hands-on training and ongoing coaching Opportunities to grow into senior customer success or account manager roles Supportive and collaborative team environment Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You'll thrive here if you're proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish

We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can. Requirements As part of the day-to-day operations, the associates will be expected to perform the following: Manage customer accounts for their end-to-end service activation. Informing customers about the process scheduling of appointments and service activation Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer Engage customers by utilizing effective questioning techniques to identify issues Time management and the ability to prioritize workloads to meet targets Meet all productivity and quality performance measures related to the role To be successful you will have: Proven experience working in a fast-paced call center or customer service environments Customer-centric and should be committed to improving customer experience. Possess effective problem-solving skills and have the ability to deliver timely resolution. Ability to work under pressure and handle difficult customers. Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business. Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role Excellent listening skills, being able to listen effectively and understand customers' issues. Benefits About Us We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. If you are looking for new opportunities, send your profile at *******************************. Also follow our LinkedIn page for new job opportunities and more. Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.

Who We Are. At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client's unique needs, ensuring they feel confident and supported in every decision. As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results. What sets us apart? We're data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way. Your Impact. As a Customer Experience Specialist at We Insure, responsible for delivering exceptional insurance service support to policyholders, producers, lenders and designated contacts. This role involves managing inbound calls, engaging in chat communication, and efficiently handling task work, which may include outbound calls. Note: This is a full-time, onsite position based in our Austin, TX office. Key Responsibilities. Deliver quality customer service by answering inbound calls from clients and/or We Insure producers for insurance policies including (but not limited to) answering policy questions, cancellation requests, policy payments/billing questions and providing requested documentation, etc. Process written requests by customers, carriers and/or agents to insurance policies effectively. Diagnose and resolve requests with a structured approach, balancing agent needs with company and carrier guidelines. Effectively service all types of policies including auto, home/renters, umbrella, flood, recreational vehicles, etc. Ability to navigate multiple carrier platforms in an independent insurance environment (working with over 100 carrier partnerships) and determine carrier guidelines/procedures to accurately process or communicate servicing needs. Make outbound calls to complete customer or carrier insurance requests when required. Demonstrate accuracy in processing client modifications based on given data . Manage call metrics which include (but are not limited to) call quality, average handle time, availability, hold times, task per hours, etc., as set by department standards. Prioritize and manage workflow to ensure efficient, timely, and accurate processing of transactions while adhering to the standard operating procedures . Accurately document all transactions. Assist in retention and cross selling with We Insure customers/policy holders. Additional Responsibilities. Participate in weekly coaching conversations, side by side observations, and goal setting to meet individual and department standards. Attend regular process/refresher trainings, team trainings and meetings as requested. Participate in individual development programs and required developmental action plans. Assist in additional projects as requested. Identify process changes to improve quality or efficiencies. Your Experience. Customer Service Proven ability to manage high call volumes, resolve issues efficiently, and deliver exceptional customer experiences. Strong verbal and written communication skills, with the ability to clearly explain, interpret, and summarize information for policyholders, agents, and producers. Skilled at multitasking, speaking, typing, and navigating multiple systems while maintaining professionalism and empathy. Demonstrates a high level of accuracy, thoroughness, and consistency in all service interactions. Works effectively both independently and collaboratively in onsite or remote environments. Technical Proficiency Experienced in CRM, AMS, Telephony, and collaboration tools such as Microsoft 365 Suite, Teams, and Slack. Ability to type a minimum of 45 words per minute. Adapts quickly to new technology platforms and system updates. Leverages technology to improve efficiency, communication, and customer outcomes. Performance & Metrics Consistently meets or exceeds key performance goals, including handle time, quality assurance, attendance, and customer satisfaction. Demonstrates reliability through strong schedule adherence and dependability in meeting work commitments. Uses feedback and performance data to identify trends and drive continuous improvement. Maintains focus and composure under pressure while meeting daily performance standards. Actively contributes to team success by sharing insights and supporting process improvement. Professionalism Upholds high ethical standards and integrity in all professional interactions. Demonstrates accountability, reliability, and ownership in daily responsibilities. Welcomes feedback and is committed to continuous learning and development. Maintains a positive, proactive mindset in a fast-paced, evolving environment. Work Environment This role is performed in a collaborative, professional office setting designed to support focus, comfort, and teamwork. Full-time, onsite position located in our Austin office. Primarily desk based within a climate controlled workspace. Adjustable sit to stand desks and ergonomic equipment provided. Preferred Skills and Abilities Experience within the insurance industry. Familiarity with multiple insurance carrier platforms. Education and Experience High school diploma or equivalent required. Minimum of 2 years of customer service experience. Minimum of 1-2 years in a high-volume call center environment meeting defined performance metrics. Ready to join a team that puts people first and empowers you to excel? Apply today and bring your customer service expertise to a company that values passion, precision, and people, together, we'll redefine what great insurance support looks like. Our Values. The We Way. At We Insure, Group our values shape how we work, how we lead, and how we grow-together. They're more than just words-they guide every interaction, every decision, and every customer experience. We Way Reflects Our Commitment to. We personalize protection at a price you can trust We hustle to find opportunity We care authentically We thrive in ambiguity We own our results We have fun along the way And-we're just getting started Our Total Rewards. Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program This position is not able to be performed in California, Colorado, New York or Washington. EEO We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at *************************. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.

Job Title: Customer Solutions Representative The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services. ESSENTIAL FUNCTIONS: * Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position. * Review and identify job opportunities for customers and provide referrals to qualified candidates. * Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire. * Develop constructive and cooperative working relationships with internal team members, the public and external partners. * Actively seeks ways to improve workforce services to meet labor market needs. * Contributes to the Career Center performance goals, including customer service and following- up with workforce center customers. * Performs other duties as assigned and fulfills responsibilities as required. KNOWLEDGE / SKILLS / ABILITIES: * Previous knowledge of workforce development or career counseling services is helpful. * Knowledge of the local communities being served and understanding labor market and resources. * Able to learn and use computers, systems, and programs such as word processing, and spreadsheets. * Exceptional customer service and interpersonal skills. * Able to work with diverse customers with unique needs and communication styles. * Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others. * Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. * Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers. * Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public. EDUCATION AND EXPERIENCE: * High school diploma or GED. * Valid driver's license and proof of insurance with good driving record. * Six months of relevant experience preferred. * Bilingual in English and Spanish strongly preferred. PHYSICAL DEMANDS AND WORKING CONDITIONS: Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPANY OVERVIEW: C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS' guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work. Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone's life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits. * Health Insurance (with no cost options for employee only plans) * Wellness Reimbursement * Generous Paid Time Off * Paid Parental Leave * 401(K) 100% employer match up to 6% of employee contributions * Dental * Vision * Life Insurance * Short and Long-Term Disability * Pet Insurance * Tuition Assistance Equal Opportunity Employer: Minority/Female/Disability/Veteran JOB CODE: RCAP - 8810N5-CSR

The Client Success Specialist will be responsible for supporting Account Managers in delivering exceptional service and strategic support to key clients across the Wealth Management and Investment Company segments. This role is focused on increasing engagement, preventing churn, and driving net retained revenue by owning specific success motions, operational reviews, and renewal strategies for designated client tiers. A successful candidate will work cross-functionally to execute scheduled reviews, manage client health, and act as an advocate for client needs internally. Key Responsibilities: • Strategic Account Support: Partner with Account Managers to provide strategic client support across key account segments. Includes leading monthly client success reviews for clients, managing the success program for designated clients, conducting quarterly success reviews for Tier 1 clients, and providing support for Tier 2 renewal processes by request. • Churn Mitigation and Client Health Monitoring: Responsible for proactively monitoring client engagement, satisfaction, and product usage to identify accounts that may be at risk of churn. Develop and execute account-specific plans to address risks, support client goals, and improve the overall health of each relationship. • Renewal Strategy and Execution: Own the 120-day renewal planning process for assigned accounts. Collaborate with AMs and cross-functional teams to ensure timely preparation and execution of renewal strategies, helping secure contract renewals and maximize client retention. • Operational Reviews and Communication: Lead and document operational business reviews with clients, ensuring regular, structured touchpoints to evaluate progress, align goals, and identify opportunities for added value. Maintain clear and ongoing communication with clients and internal stakeholders throughout the engagement lifecycle. • Client Advocacy and Enablement: Act as a dedicated client advocate, ensuring that client needs and feedback are represented internally across product, support, and leadership teams. Lead client engagement efforts, promoting program adoption and consistent value delivery. • Performance Measurement: Performance is measured by client engagement, reduction of churn, and impact on net retained revenue. The role has a direct influence on compensation through retention outcomes. Skills/Qualifications: • Minimum of 2 years of experience in Client Experience, Client Success, or a related field within the financial services and/or SaaS industry. • Experience with Red Oak software and/or the 4U platform is highly desirable. • Proficiency in CRM software; Salesforce, Freshdesk, Zendesk preferred. Experience with project management methodologies and tools, preferred. • Strong analytical and problem-solving skills with the ability to interpret client data and feedback. • Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively. • Proven leadership experience with the ability to inspire and build a team. • Deep understanding of client-centric practices and a passion for delivering exceptional client experiences. Work Structure: Red Oak values the energy and creativity that comes from working together in person. To support this cultural element, this hybrid role is based out of our Cedar Park HQ with a minimum of 3 days (Tues-Thurs) in the office each week.

/RESPONSIBILITIES The Care Coordinator is responsible for coordinating and streamlining the care of patients referred to the Interventional Cardiology Clinic. In this role, you will work closely with multidisciplinary teams, triage referred patients, facilitate timely and appropriate provider scheduling, and ensure continuity of care across outpatient and inpatient settings. The coordinator also serves as a liaison between referring providers, the interventional team, and patients, while supporting program growth through outreach and data management. EDUCATION/EXPERIENCE Graduation from an accredited school of nursing with current RN licensure in the State of Texas, BSN preferred. Three years recent, full-time hospital experience preferred. Work experience in cardiovascular or interventional cardiology nursing preferred. Strong knowledge of cardiac procedures, terminology, and clinical workflow. Familiarity with catheterization lab operations, cardiovascular imaging, and post-procedure. Prior experience with patient navigation or care coordination in a cardiology setting preferred. Proficiency in Epic or other major EHR systems preferred. LICENSURE/CERTIFICATION Current license from the Board of Nurse Examiners of the State of Texas to practice as a registered nurse is required. National certification in related field is preferred. Case Manager Certification (CCM or ANCC) is highly desirable.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: Receives and directs phone calls from patients and physician offices Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns Schedules urgent care appointments as needed and directed by physician Greets patients for scheduled and/or urgent care appointments and procedures Confirms and verifies patient demographic and insurance information Collect co-payments from patients upon arrival when applicable Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. xevrcyc Verifies eligibility for procedures or tests from various health care institutions Reviews and audits billing discrepancy reports and researches errors for resolution Maintains accurate and timely records, logs, charges, files, and other related information as required Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff Prepares special reports or spreadsheets for physicians as requested Complies with established departmental policies, procedures and objectives Complies with all health and safety regulations and requirements Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors Performs other duties as required. Requirements: High School Diploma or GED Proficient in software and computer systems Knowledgeable of business office terminology / procedures Ability to multi task and work under stressful situation Effective written and verbal communication skills 1+ year of customer service experience required Experience with medical office terminology preferred Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time

Job DescriptionBenefits: Employee discounts Flexible schedule Training & development At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon. Responsibilities Maintains salon cleanliness Sanitizing equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications Must be at least 18 years of age Reliable transportation, and flexibility including nights and weekends Attention to detail Ability to stand, bed, walk for up to 7 hours per day We offer a flexible work environment, free tanning and product discounts. LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.