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Customer support representative jobs in Baton Rouge, LA

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  • Customer Support Representative

    Culligan International 4.3company rating

    Customer support representative job in Baton Rouge, LA

    Benefits: * Competitive salary * Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Benefits/Perks * Medical insurance * Dental insurance * Vision insurance * Vacation, paid time off * Company-paid training * Employee discounts for Culligan in-home products * Eligibility for annual recognition and training meetings/events Job Summary Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities * Extensive problem-solving, order processing, and helping to manage customer accounts * Provide proactive sales support by developing close relationships with customers * Schedule service and delivery orders * Coordinate schedules with the service/operations team * Contact customers for purposes of scheduling additional services or offering maintenance plans * Refer unresolved customer grievances to designated departments for further investigation Qualifications * High school diploma or GED * College degree * Minimum of two years of customer service experience required * Strong time management and project management skills * Proficient in Microsoft Office (word, excel, outlook) * Excellent communication skills, both written and verbal About Culligan As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $15.00 - $20.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
    $15-20 hourly 60d+ ago
  • Technical Service Representative

    International Paper 4.5company rating

    Customer support representative job in Baton Rouge, LA

    What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people's lives, the planet and our company's performance by transforming renewable resources into products people depend on every day. **Position Title:** Technical Service Representative **Background:** The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers. The ink lab provides color matching, technical service, formulation, and R&D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager. **Pay Rate** : $65,100 - $86,800 _Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._ **Category/Shift** : Salaried Full-Time **The Job You Will Perform:** + The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region. + This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab. + Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling. + Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job. + The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities. + Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances. **The Skills You Will Bring:** + 5 years minimum industry or related experience preferred. + Candidates will have excellent press side technical and trouble shooting skills, color matching ability, inventory control skills, be detail oriented and have strong communication skills. + Since heavy customer contact is required, the ability to communicate effectively and in a pleasant manner is essential. + Positive attitude, willingness to take on special projects, and initiative and excellent computer skills are desired. + Experience in a printing ink manufacturing or printing environment with press side technical skills required. **The Benefits You Will Enjoy:** International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. **The Career You Will Build:** Sales and Leadership training, promotional opportunities within a global company **The Impact You Will Make:** We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're **Proud to be IP** . **The Culture You Will Experience:** International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture. **The Company You Will Join:** International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com. **_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._** **_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_** **_reasonable.accommodations@ipaper.com_** **_or **************._** International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or **************. AR Share this job: Location: STATE WIDE, AR, US, #STATE WIDE, MS, US, #STATE WIDE, TX, US, #STATE WIDE, OK, US, #STATE WIDE, LA, US, # Category: Sales & Marketing Date: Nov 7, 2025 If you are not finding suitable opportunities, please click below to join our talent community!
    $65.1k-86.8k yearly 2d ago
  • Consultant - Customer Training - Wavemark

    Cardinal Health 4.4company rating

    Customer support representative job in Baton Rouge, LA

    As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management - coupled with expert support services - to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products. **Job Summary:** This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies. **Responsibilities:** + Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals. + Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization. + Provide expert guidance on training best practices, change management, and implementation strategies. + Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training. + Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams). + Ensure training content meets the specific needs and supports the solution workflows within the hospital. + Oversee the training process from initial planning through department-level kickoff. + Ensure smooth handoff to Customer Success teams with clear documentation and transition plans. + Monitor training effectiveness and provide post-professional training services as needed. + Travel to customer sites (hospitals and healthcare systems). **Qualifications:** + Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development. + Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred. + 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred. + Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred. + Strong understanding of adult learning principles and instructional design. + Proficiency in virtual training tools and Learning Management Systems (LMS). + Excellent facilitation, presentation, and communication skills. + Ability to manage multiple projects and stakeholders simultaneously. + Familiarity with healthcare operations, compliance, and clinical workflows. + Strategic thinker with a consultative approach. + Strong interpersonal and relationship-building skills. + Adaptable, proactive, and solution-oriented. + Comfortable working in fast-paced, dynamic environments. + Ability to travel 75% to customer sites (hospitals and healthcare systems) + Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview. **Anticipated salary range:** $67,500 - $105,930 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 11/17/25 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $67.5k-105.9k yearly 11d ago
  • CSA

    Brown & Root Industrial Services 4.9company rating

    Customer support representative job in Addis, LA

    Perform tasks involving physical labor at project sites. Under direct supervision of Site Manager, performs support to field efforts on general construction labor and maintenance tasks. RESPONSIBILITIES - Clean and prepare project sites to eliminate possible hazards. - Operate small hand and power tools, decontamination of equipment. - May be asked to operate on road and off road haul and water trucks. - Handling of hazardous and non hazardous materials. - Firewatch
    $21k-28k yearly est. 2d ago
  • Customer Service Product Specialist

    Gerry Lane Enterprises 3.9company rating

    Customer support representative job in Baton Rouge, LA

    Customer Care Specialist (In Our Service Department) This position involves providing outstanding customer service by answering phone calls in the service department, returning customer calls, and providing updates to customers with vehicles in service. Communication with Customers, Service Writers, and Managers to ensure customers are informed. Responsibilities: Answer incoming phone calls in the service department Return customer calls promptly Provide updates to customers with vehicles in service Communicate effectively with service writers, customers, and managers to keep customers informed Requirements: Excellent communication skills Ability to multitask Strong attention to detail Previous customer service experience is a plus Benefits: Competitive compensation Opportunity for growth Health insurance 401k plan About the Company: Gerry Lane Buick is located in Baton Rouge, LA and is committed to providing excellent customer service and quality vehicles to our customers. Join our team and be a part of our success! At Gerry Lane Enterprises, we strive to make every customer a customer for life. Our Louisiana dealerships have been proudly serving the Baton Rouge areas for many years. Our promise is to keep delivering the same top-notch service and value that our community has come to expect from all of our dealerships through the years. Are you looking for a job that combines competitive pay with good culture? Have you been considering the automotive industry but don't know how to break in? Are you passionate about delivering a unique customer experience that creates a memorable and outstanding impression? If you answered yes to any of these questions, we want to talk to you. NO EXPERIENCE REQUIRED - ON-THE-JOB PAID TRAINING WILL BE PROVIDED. Join our service team today! What We Offer: Competitive Compensation Flexible Schedules 401K With Company Match Vision / Dental / Health Insurance Paid Training Great Culture Promote From Within! Responsibilities Build relationships & create customers for life. Assist them in staying updated when their vehicle is in our service department for repairs. Know the in's & the out's of service offerings Direct report to the Service Manager regarding status of customer vehicle. Bring your ‘A game' & positive attitude with you every day 7:00 Am to 4:00 PM Monday through Friday Qualifications Be ready to hit the ground running Fantastic communication skills with your customers Professional, well-groomed personal appearance. Willing to submit to a pre-employment background check & drug screen We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $24k-30k yearly est. Auto-Apply 47d ago
  • Customer Experience Specialist I

    Solomonedwards 4.5company rating

    Customer support representative job in Baton Rouge, LA

    About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************
    $20-24 hourly Easy Apply 60d+ ago
  • Customer Support Representative

    Culligan 155La

    Customer support representative job in Baton Rouge, LA

    Benefits: Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Benefits/Perks Medical insurance Dental insurance Vision insurance Vacation, paid time off Company-paid training Employee discounts for Culligan in-home products Eligibility for annual recognition and training meetings/events Job SummaryCulligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service and delivery orders Coordinate schedules with the service/operations team Contact customers for purposes of scheduling additional services or offering maintenance plans Refer unresolved customer grievances to designated departments for further investigation Qualifications High school diploma or GED College degree Minimum of two years of customer service experience required Strong time management and project management skills Proficient in Microsoft Office (word, excel, outlook) Excellent communication skills, both written and verbal About CulliganAs the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $15.00 - $20.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
    $15-20 hourly Auto-Apply 60d+ ago
  • Customer Support Representative

    Supreme Hydrations

    Customer support representative job in Baton Rouge, LA

    Here at SUPREME HYDRATIONS LLC, we are one of the newest companies in our industry in the Capital City area. We're pleased to have a 3.8 Glassdoor rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, SUPREME HYDRATIONS LLC is an excellent place to grow your career. Don't hesitate to apply. Requirements Communicate with current and potential clients via telephone, email, online chat, or social media Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines Maintain a courteous and calm manner at all times to de\-escalate stressful situations Document personal information to create, update, or adjust customer accounts Prepare call\-related information for purposes of auditing and reporting Provide and respond to feedback about any aspect of the job or its duties Suggest products and services to clients based on their requests and needs Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders Qualifications Undergraduate degree in business, sales, or related field of study preferred Prior experience working in call centers or as an at\-home customer service agent Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel Bilingual language skills a plus, especially Spanish, Mandarin, and French Excellent verbal and written communication skills Ability to remain calm and composed in a fast\-paced, high\-pressure environment Good empathy and listening skills to de\-escalate situations and identify the underlying issues of a problem Ability to stand or sit for extended periods of time Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto\-dialing systems. Candidates Applying For The Customer Support Professional Position Are Required To Pass A Background Check And Drug Screen. Assessments Are Also Given Before You Are Allowed To Enroll In A Certification Course. PC Requirements • A desktop\/tower computer with a separate monitor is recommended. • Dual boot machines, Netbooks, and Tablets are prohibited from use. • All\-in\-One computers are not currently compatible with any client programs. • Depending on what client program an agent chooses to service, the use of the Arise Secure Desktop (ASD) may be required. CPU Speed Dual\-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted Hard Drive 20 GB or more of available space 60 GB or more of total space Memory 4 GB of RAM or better Operating System Windows 10 Windows 8\/8.1 not supported by some clients Standard Connection and Speed Hard\-wired connection (no wireless) Minimum 10 mbps download \/ Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Mac Requirements • Macs must have an Ethernet port • MacBook Air and Mac USB\-C ports will not be supported • Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed. Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and\/or Windows or any questions related to it. CPU Speed Intel Core i5 2.7 GHz processor or better Hard Drive 20 GB or more of available space 60 GB or more of total space Memory 4 GB of RAM or better Operating System MAC OS X 10.10 Yosemite or higher See page 2 for acceptable Windows operating systems Standard Connection and Speed Hard\-wired connection (no wireless) Minimum 10 mbps download \/ Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all Opportunity Announcements carefully for details regarding such requirements. Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued. Accessories, Software and Internet\/Phone Service Providers USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended. Suggestions: • Plantronics PLNAUDIO478 USB • Logitech USB H570e • Jabra UC VOICE 150 Hard\-wired Telephone and headset (required for Production\/Servicing) Plantronics S12 or similar recommended SOFTWARE Internet Explorer 11 on Windows 8 or 10 (Optional) Mozilla Firefox or Chrome for Windows Certain client programs may require specific versions of Windows. Windows 8\/8.1 are not supported by some clients. Please see the Client Opportunity Announcement for details. Windows Defender for Windows 8 or 10 Other security software may be incompatible and should be avoided. Technical support may be refused if your software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software. Service Partners and their agents are responsible for maintaining the security and reliability of their equipment. The following items are considered security risks to the Arise Platform and, upon detection, may subject your business to the suspension or termination of its MSA or SOW: ▪ Malware infected software ▪ Virtualized Operating Systems (i.e.: VMWare, Parallels, etc.) ▪ Non\-Arise provided VPN software or Proxy settings ▪ TOR or other privacy software Accessories, Software and Internet\/Phone Service Providers (continued Hard\-wired broadband Internet service via DSL, Cable, or Fiber Optic connection The use of wireless internet connections to access any Arise system at any time is prohibited, even if the connection is encrypted. Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported. Hard\-wired land line telephone service Unless stated otherwise in the Opportunity Announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or VoIP through a physical hard phone, i.e. a tangible device that sits on your desktop. The service should be connected directly from the wall to your telephone. Softphones (an application that is installed on your computer) and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessary – please see page 7 for details ASD (Arise Secure Desktop) The Arise Secure Desktop (ASD) is a tool designed to temporarily convert a PC into a “servicing station” for the client program a business will be servicing. The ASD provides a secure and streamlined environment which is optimized to successfully access the Arise Platform to service a client program. Not all client programs require the use of an ASD so it is recommended that an agent review the review the Opportunity Announce in detail to see if an ASD will be needed. • If the client program selected uses the ASD, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent. • Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the ASD. The ASD is an additional operating system on a computer. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC. AVG (Arise Virtual Gateway AVG, the Arise Virtual Gateway, is a system that helps improve consistency and efficiency while centrally and seamlessly managing call routing. Service Partners and agents have the option to use either a POTS line (plain old telephone service) or VoIP (aka digital telephone or cable telephony – please see page 5 for details) to service a client program. However, call centers and agents servicing client programs that route calls through the AVG system will need to be able to dial into the AVG (786) number. • Service Partners and agents who do not have Miami area code phone numbers (305 or 786) will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long\-distance service plans are recommended and available from most carriers to avoid per\-minute charges. • A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG. Please be sure to review the Opportunity Announcement in detail to see if AVG is required on the client program you select. ​ "}}],"is Mobile":false,"iframe":"true","job Type":"Contract","apply Name":"Apply Now","zsoid":"709080203","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"Work Experience","uitype":2,"value":"0\-1 year"},{"field Label":"Salary","uitype":1,"value":"$9 \- $16 per hour"},{"field Label":"City","uitype":1,"value":"BATON ROUGE"},{"field Label":"State\/Province","uitype":1,"value":"Louisiana"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"70816"}],"header Name":"Customer Support Representative","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00284007","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********00300059","FontSize":"12","google IndexUrl":"https:\/\/supremehydrations.zohorecruit.com\/recruit\/ViewJob.na?digest=n.GE@5cT274I6.B1QB1e4gH@EVGua5kUEuyp0r@36l0\-&embedsource=Google","location":"BATON ROUGE","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}
    $16 hourly 60d+ ago
  • Community Engagement Specialist

    Wider Circle

    Customer support representative job in Baton Rouge, LA

    At Wider Circle, we connect neighbors for better health. Wider Circle's groundbreaking Connect For Life(R) program brings communities and healthcare together in-person and on-line for health, wellness, and social activities that improve mental and physical health. We create webs of community circles by employing local and culturally competent engagement specialists whose hands-on approach is informed by a sophisticated analytics platform. We are on a mission to make the world a better place for older adults and disadvantaged communities. Job Overview: Wider Circle is seeking a passionate and dedicated Member Engagement Lead to play a vital role in our groundbreaking program, which connects neighbors for better health outcomes. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between one-on-one and group interactions. They will tirelessly utilize any means necessary to connect and engage with members, including in-person/virtual group events, home visits, and telephone outreach. As a Member Engagement Lead, they will be seen as a mentor to others in the organization, supporting and leading peer groups as needed. Join us in our battle against healthcare inequity. Responsibilities Build relationships with individuals and communities to promote health and wellness. Conduct community-based outreach and education on healthcare services, disease prevention, and healthy lifestyles. Advocate for member and community needs within healthcare systems and social services. Establish partnerships with community-based organizations to broaden the range of support services available to our members. Provide culturally appropriate health education on topics such as nutrition, chronic disease management, mental health, and preventative care. Support individuals in understanding and navigating the healthcare system. Organize workshops and informational sessions on healthcare topics. Assist individuals in accessing medical care, insurance programs, and social services. Help members close care gaps by scheduling appointments and reminders, assisting with paperwork, and understanding their treatment plans. Identify barriers to healthcare (SDoH) and provide resources. Connect individuals with social services, such as housing, food assistance, and employment support. Document interactions in Wider Circle's digital systems in a timely manner. Support Area Manager by assisting Specialists in their role, which can include training, shadowing or providing support to associates in need of assistance. Ability to support membership and meet required standards with little supervision. As needed, conduct in-home visits to meet with members that you are unable to reach to review their needs and discuss their access to care and/or close care gaps. Physical Demands Safely and consistently drive to public places up to 30 miles away from your home. Frequently carry up to 30 pounds of supplies. Comfortably stand and speak publicly, projecting your voice in indoor and outdoor spaces. Sit, stand, and walk routinely during events to interact effectively with members. Ability to sit for extended periods while conducting member outreach by phone. See and hear well enough to interact with members in-person or by phone and respond to member questions. Use a computer to view, enter, and update information in different systems. Effectively communicate with members in-person or virtually. Requirements A strong passion for helping and serving others. Outgoing personality and unwavering, positive attitude, with the ability to engage with others in-person and via phone or video conferencing. A genuine interest in working with Medicare/DSNP/Medicaid populations and a commitment to building strong, supportive relationships. Strong verbal and written communication skills to effectively engage with diverse community members. Proactive approach to outreach, with the ability to take lead on community engagement initiatives. Adaptability to a dynamic work environment and a willingness to learn and grow in the role. You have experience working in a remote environment and excel at working autonomously. You have flexible availability (outside of business hours) and reliable transportation when necessary. 3-5 years relevant experience. Preferred Requirements Associate or Bachelor Degree 3+ years of relevant community outreach, facilitation, or volunteer experience. Healthcare experience. Care Management experience. Experience leading and supporting peers as needed. Benefits Compensation As a venture-backed company, Wider Circle offers competitive compensation including: Performance-based incentive bonuses Opportunity to grow with the company Comprehensive health coverage including medical, dental, and vision 401(k) Plan Paid Time Off Employee Assistance Program Health Care FSA Dependent Care FSA Health Savings Account Voluntary Disability Benefits Basic Life and AD&D Insurance Adoption Assistance Program Training and Development Starting salary: $18.25-$19.25 And most importantly, an opportunity to LOVE, LEARN, and GROW with us! Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
    $18.3-19.3 hourly Auto-Apply 60d+ ago
  • Licensed Insurance Customer Service - P&C license required

    R K Mehrotra-State Farm Agency

    Customer support representative job in Baton Rouge, LA

    Job Description State Farm Agency, located in Baton Rouge, LA is currently looking for a talented, caring, professional to join our team as a Licensed Insurance Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Please read the requirements below before applying as only candidate that meet the following criteria will be considered: 1. Must have an active Property and Casualty Insurance license and/or Life and Health Insurance license. 2. Must have some insurance agency experience. 2. Must have the ability to commute to our Baton Rouge, LA office location, this is an in-office position. If you must the above criteria and have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not limited to: Answer phones and greet clients Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options As an Agent Team Member, you will receive... Salary plus Bonus Paid Holidays Paid Time Off Health Insurance Retirement Plan Valuable experience Requirements Property & Casualty and/or Life and Health insurance license Insurance office experience Must be able to work in office 8:30 - 5:00 a.m. Monday through Friday Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $26k-38k yearly est. 17d ago
  • Call Center Representative - Baton Rouge, LA

    Gainwelltechnologies

    Customer support representative job in Baton Rouge, LA

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center Representative - Baton Rouge, LA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position. Your role in our mission This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes. * Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed * Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved * Adhere to the client's SLAs and consistently meet production targets * Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes * Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow What we're looking for * 2 or more years of customer service experience in any industry * Knowledge of basic help desk software, computer software and Microsoft Office applications * Strong problem-solving skills to bring inquiries to effective resolution * Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally * Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role * This position is based in Baton Rouge, LA. * Participation in the Harver Assessment is required as part of the interview process. * Video cameras must be on during interviews and initial orientation week. * Employee Benefits & Perks: * Health benefits (medical, dental, and vision) begin on Day 1 of employment. * 401(k) with company match and additional benefits become available within the first few months. * Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell. * Career growth and advancement opportunities are encouraged and supported. * A company-provided computer is supplied for work use. #LI-ONSITE #LI-PP1 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $29.1k-41.6k yearly 2d ago
  • Case Management Representative OLL

    Fmolhs Career Portal

    Customer support representative job in Baton Rouge, LA

    The Case Management Representative (CMR) coordinates the day-to-day operations of Utilization Management by providing all insurance companies with the information required to obtain approved days. Directing all denials and appeals to the appropriate person or team. The CMR will submit reviews in a timely manner for payers. Review, index, and/or respond appropriately to payer communication via OnBase. The CMR provides all communication with the insurance company to obtain approved days for the patient's encounter. Serves as the liaison between various departments in the hospital, including HIM, Business Office, physicians' offices, and Access Services. Coordinates Medical Management Tracker, denial log, and TQ reports. This position is responsible for communicating the essential information to obtain approved for bed days from the insurance company. This communication is the driver for the payment received from the insurance company. Experience: 1 year of Insurance and Billing and Coding Experience Education: Associate's Degree Daily Operations Receives calls from payors and records data in a complete and accurate format. Makes written and verbal inquiries to obtain data in a prompt and efficient manner. Transcribes data from insurance companies sent via into the electronic medical record. Enters data in the electronic medical record to ensure correct billing. Provides notification to the Utilization Review team for any denials. Sends clinical updates to insurance companies to obtain approval for hospital days. Communicates with the Utilization Review Nurse any denials received from the insurance company by fax or verbally. Coordinates the daily operations of Utilization Review, obtains the clinical information and forwards to payors to complete for certification. Completes all incomplete certification for all patients. Communicates with providers to verify actual dates of services and other information needed in an effort to ensure efficient departmental operations. Closes the encounter with completion of the bed days table and the record is then sent for billing. Coordinates and prepares letters sent to internal and external customers in a prompt and efficient manner. Quality Ensures data of certification placed into the system is accurate Maintains reliable data records and source documents and informs appropriate personnel of changes in a timely manner. Uses Interqual criteria to assist the Clinical Resource Coordinators in retrieving clincal information and abstracting for weekend Retro Reviews for providers. Faxes all completed forms and clinical documentation to providers. Maintains and organizes faxes in an effort to ensure the quality and efficiency of health care service delivery. Other Duties As Assigned Performs other duties as assigned or requested.
    $25k-40k yearly est. Auto-Apply 4d ago
  • Case Management Representative OLL

    Fmolhs

    Customer support representative job in Baton Rouge, LA

    The Case Management Representative (CMR) coordinates the day-to-day operations of Utilization Management by providing all insurance companies with the information required to obtain approved days. Directing all denials and appeals to the appropriate person or team. The CMR will submit reviews in a timely manner for payers. Review, index, and/or respond appropriately to payer communication via OnBase. The CMR provides all communication with the insurance company to obtain approved days for the patient's encounter. Serves as the liaison between various departments in the hospital, including HIM, Business Office, physicians' offices, and Access Services. Coordinates Medical Management Tracker, denial log, and TQ reports. This position is responsible for communicating the essential information to obtain approved for bed days from the insurance company. This communication is the driver for the payment received from the insurance company. Experience: 1 year of Insurance and Billing and Coding Experience Education: Associate's Degree Daily Operations Receives calls from payors and records data in a complete and accurate format. Makes written and verbal inquiries to obtain data in a prompt and efficient manner. Transcribes data from insurance companies sent via into the electronic medical record. Enters data in the electronic medical record to ensure correct billing. Provides notification to the Utilization Review team for any denials. Sends clinical updates to insurance companies to obtain approval for hospital days. Communicates with the Utilization Review Nurse any denials received from the insurance company by fax or verbally. Coordinates the daily operations of Utilization Review, obtains the clinical information and forwards to payors to complete for certification. Completes all incomplete certification for all patients. Communicates with providers to verify actual dates of services and other information needed in an effort to ensure efficient departmental operations. Closes the encounter with completion of the bed days table and the record is then sent for billing. Coordinates and prepares letters sent to internal and external customers in a prompt and efficient manner. Quality Ensures data of certification placed into the system is accurate Maintains reliable data records and source documents and informs appropriate personnel of changes in a timely manner. Uses Interqual criteria to assist the Clinical Resource Coordinators in retrieving clincal information and abstracting for weekend Retro Reviews for providers. Faxes all completed forms and clinical documentation to providers. Maintains and organizes faxes in an effort to ensure the quality and efficiency of health care service delivery. Other Duties As Assigned Performs other duties as assigned or requested.
    $25k-40k yearly est. Auto-Apply 4d ago
  • Customer Sales and Service Representative

    LDG Industrial

    Customer support representative job in Baton Rouge, LA

    LGG INDUSTRIAL LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit ********************* ABOUT THIS OPPORTUNITY Role Profile Position: Customer Sales & Service Representative Job Location: Baton Rouge Job Type: Full-Time Status: Non-Exempt Summary of the Role The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets. Responsibilities Must maintain 100% commitment to safety policies and procedures. Partners with Sales Representatives to provide sales quotes Processes incoming inquiries into company sales system Quotes customers using working knowledge of product Successfully achieves budgeted Branch sales goals Assists A/R personnel in creating and establishing new accounts and follows up on collections Coordinates with Sales Representatives and Branch management to keep account activities updated Monitors delivery date commitments and expedites where appropriate Monitors customer specific inventory for sales order fulfillment Builds and maintains strong internal and external relationships Provides technical/service support to account management, branch management and internal and external customers Perform other duties as trained and qualified for Skills and Abilities Possess excellent customer service skills Ability to interact with customers and team-members in a professional manner Ability to work independently and prioritize responsibilities Must have excellent communication skills, both oral and written Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure Must be able to perform calculations using whole numbers, fractions and decimals. Moderate computer skills including MS Word, Excel, internet, customer portals and email Must be able to successfully utilize the company software Minimum Qualifications: 18 years of age or older Minimum of 1 year Business to Business Customer Service Experience High School Diploma or Equivalent Intermediate computer skills including MS Word, Excel, internet, customer portals and email Ability to perform basic math Reliable transportation is a must Ability to work overtime, as required Ability to work call out schedule (nights and weekends), as required Preferred Qualifications: 1-3 years of customer service experience in industrial distribution Previous experience utilizing an ERP system Product knowledge in hose, gasket and conveyor systems a plus Total Rewards Competitive compensation plan, with a bonus potential Health Benefits: medical, dental, vision, short term and long-term disability - available 1st of month following the date of hire 401k with company match Paid vacation, holidays and sick time Equal Opportunity Employer It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted. We will be accepting applications for this role through October 9, 2025.
    $31k-45k yearly est. Auto-Apply 37d ago
  • Customer Service

    Fashion Stop II

    Customer support representative job in Baton Rouge, LA

    Fashion Stop Llc in Baton Rouge, LA is looking for one customer service to join our 12 person strong team. We are located on 8143 Florida Boulevard. Our ideal candidate is a self-starter, punctual, and reliable. Benefits We offer many great benefits, including free early access to your pay through Homebase. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Assist Customers in preparing their orders Clean work area as needed to maintain a tidy work environment Respond to all complaints in a friendly and professional manner Qualifications Friendly attitude even when dealing with disgruntled employees Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers We are looking forward to receiving your application. Thank you.
    $23k-31k yearly est. 60d+ ago
  • Call Center Customer Service Rep (Technical Support) 142439

    Cox Enterprises 4.4company rating

    Customer support representative job in Baton Rouge, LA

    As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply at: ************************************************************************************* Expanded=true&organization=2**********1&portal=**********1 then search for job number 142439 At Cox, we connect people to the things they love. Now we'd like to connect you to a career opportunity you'll love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to Serve, Solve and Sell. We offer... • If hired for this position between August 31, 2015 through December 31, 2015, you will be eligible to receive a $1,000 sign-on bonus (paid in accordance with established program guidelines.) • Competitive wages with potential for additional financial incentives for motivated team members! • FREE Internet and other Cox discounted services • Medical, Dental, and Vision Benefits first day! • Casual, yet energetic and engaging work environment • Retirement Benefits including 401(K) and Pension • Work-life balance, including generous time off policies: Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays • Tuition Assistance provided • High degree of commitment to our communities including volunteer opportunities • Career Advancement Opportunities across the Cox family of companies A Technical Support Representative is part of a supportive, service-oriented team that: • Exceeds our customer's expectations by providing top notch customer service. • Engages in real-time troubleshooting with customers to resolve technical issues. • Educates residential Cox customers about the use of products and additional service opportunities. • Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience. Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company: • Integrity - We do business with honesty and integrity. We meet or exceed the highest ethical standards in all of our business activities. We can be trusted to do what we say we will do. We Live Cox Values. • People - Our employees are our most important asset. They set us apart. We invest in their continuous development and recognize their contributions to our success. • Diversity - Diversity of cultures and ideas makes us stronger; it is a core Value at Cox. We value different approaches, thinking perspectives and people. • Customers - Our customers are our lifeblood. They depend on us to provide reliable, quality products and outstanding service at every opportunity. We count on employees to do the right thing for our customers. • Community - Communities connect us to the people we serve. We are leaders and responsible citizens in the communities where we live and work. At the heart of our Values we support youth, education and environmental sustainability. Unleash your potential with Cox Communications as a Technical Support Representative, where you will be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents and grow your career. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Cox Communications Ranks 17 on the 2015 DiversityInc Top 50 Companies for Diversity Cox Ranked in Top 10 for Diversity Councils Keep reading to learn more about the role and to apply to join the Cox Communications team NOW! Primary Responsibilities and Essential Functions • Work in an energetic call center environment answering inbound customer calls concerning inquiries about one or more Cox products. • Trouble shoot the root cause of customer problems and identify the action required (using company databases, customer information, and collaboration with other departments) to resolve issue and schedule service appointments when necessary. • Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company. • Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments. • Keep customer informed about progress by checking the status of work orders in customer record system. • Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments. • Other duties as assigned. Qualifications Qualifications Minimum • High school graduate or GED or equivalent work experience. • 6 months work experience providing service directly to customers. • 6 months experience using a computer in a work or non-work setting. • Eligibility to work in the United States. Preferred • 6 or more months experience troubleshooting basic hardware, software, and/or connectivity issues. • 6 or more months experience working in a position that requires meeting sales goals. • Keen aptitude for helping customers and a customer experience focus. • 1 to 2 years of work experience in a customer service role, not specific to just Call Center. • Enthusiastic and personable, with the ability to adapt and thrive in constant change. • Previous telecommunications experience. • Strong computer skills and be able to navigate through multiple screens. Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ************ Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
    $23k-28k yearly est. 4d ago
  • Call Center Representative/Appointment Confirmer

    Bath Planet

    Customer support representative job in Denham Springs, LA

    Job DescriptionCall Center Representative/Appointment Confirmer $14-21 per hr! We are a multi million dollar Home Improvement Company looking for the Best of the Best to work our warm customer base. We are looking for money motivated career minded people to set free no obligation estimates for our sales staff. We also do events that generate a ton of follow up warm calling material. We spend 10's of thousands of dollars on internet inquiries that need to be followed up with no selling or cold calling... just appointment setting. If you are a phone pro, we want to talk to you! Many of our employees have been with us for years. If you have appointment setting experience or done phone work for collections, timeshares, Home Improvement or you're just awesome on the phone… Call us! $14-$21 Incentives & Bonuses Full/Part Time Inbound & Outbound No selling Warm calling AM/PM Room for advancement Apply now to join our growing team! Powered by JazzHR i4HDrZT2x2
    $14-21 hourly 26d ago
  • Customer Service Agent

    The Cormier Group

    Customer support representative job in Port Allen, LA

    Job DescriptionOur dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You'll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!Compensation: $40,000 - $75,000 yearly Responsibilities: Make accurate modifications to consumer policies depending on the information supplied Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies Validate client insurance coverage and present policyholders with proof of insurance documents We believe in having a work-life balance and freedom for you and your family! Own your own schedule and your own time! We equip agents with cutting-edge technology and a comprehensive product portfolio that makes closing the sale simple and easy We offer five different income streams, including stock shares to reward your enterprising efforts (your income is not limited) We provide a health benefit plan for you and your family We will train, mentor, and coach you the entire way. We use one-on-one mentorship We have leads sent directly to your phone No cold calling, No door knocking, No relying on referrals only Qualifications: Must have high school diploma or GED equivalent Previous customer service experience required for this position Must have knowledge of Microsoft Office and customer relationship management software Knowledge of insurance products and policy schedules is preferred Excellent active listening, interpersonal, and communication skills Strong communication skills, you can work anywhere in the country, but you have to be plugged into your mentor (your mentor does not succeed unless you do) No felonies Willing to get an insurance license Be motivated! This is a commission-based position, and you can earn it if you put in the work Trainable Coachable Applicants must have a strong work ethic, be driven to succeed, and be willing to go above and beyond to achieve above-average results. Must be willing to work for the income you expect to make in your first year. About Company We help people by providing affordable final expense, whole life, term, and IUL policies. We work with thousands of agents to reach as many people as possible across the country. We are focused on the things that matter. We never spend time or energy worrying about things that don't either get us closer to our goals or help us accomplish our objectives. Our objectives are to help people by offering affordable final-expense products and to build up agents to be as successful as possible. We believe that just because something has always been done a certain way doesn't mean it's the best way. As a company, we are always looking for new ways to innovate and solve problems to continue working towards our desired results. As a company and as individuals, we strive to operate at the highest moral standards. In the business, we work hard to do right by the people we serve.
    $19k-25k yearly est. 13d ago
  • Customer Service Representative - Baton Rouge, LA

    Kedia Corporation

    Customer support representative job in Baton Rouge, LA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $24k-32k yearly est. 4d ago
  • Customer Service Coordinator

    Marshalls of Ma

    Customer support representative job in Gonzales, LA

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 115 South Airline Highway Location: USA Marshalls Store 1464 Gonzales LAThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 21d ago

Learn more about customer support representative jobs

How much does a customer support representative earn in Baton Rouge, LA?

The average customer support representative in Baton Rouge, LA earns between $24,000 and $40,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.

Average customer support representative salary in Baton Rouge, LA

$31,000

What are the biggest employers of Customer Support Representatives in Baton Rouge, LA?

The biggest employers of Customer Support Representatives in Baton Rouge, LA are:
  1. Culligan
  2. Culligan 155La
  3. Supreme Hydrations
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