Customer Service Representative
Customer support representative job in Bowling Green, KY
The NCM Insurance Agency Customer Service Representative (NCMI CSR) is responsible for answering customer inquiries, processing renewal payments, and providing potential customers with detailed information about the insurance agency's products and services. This position is also responsible for reviewing customer policies from time to time and directing calls to insurance sales agents when policies need to be initiated or upgraded.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
Assist insurance sales agents with post policy document retention for compliance.
Field/sift phone calls requesting ID Cards or taking renewal payments.
Contact current customers pertaining to renewals to ensure that their policy does not lapse.
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
EDUCATION/EXPERIENCE
High school diploma or GED required.
Knowledge of insurance products and policy schedules preferred.
QUALIFICATIONS
Be a well-organized and self-directed individual who is a team player.
Possess a high level of social intelligence, vibrant personality, and professional presence.
Must be able to provide prompt and courteous customer service in person and over the phone.
Ability to stay organized and multi-task in a professional and efficient manner.
Must be a self-starter and be able to work independently and under pressure in a fast-paced environment.
Strong work ethic and unquestioned personal and professional integrity.
High level of commitment to team and company values.
ESSENTIAL PHYSICAL REQUIREMENTS
Ability to sit and/or stand for long periods of time.
Ability to lift and carry up to 10 lbs.
Ability to operate computer and other equipment in the office.
Must have sufficient mobility to move around the office and the community.
Call Center/Customer Service Rep
Customer support representative job in Bowling Green, KY
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Day2Day: handling inbound customer service calls
Qualifications
Requirements:
3 months of customer service experience
Strong communication over the phone
Ability to work on multiple monitors
Able to show up to work on time
Plusses:
Call Center experience
Bilingual (Spanish)
Additional Information
To know more or discuss regarding this opportunity, please contact:
Nishita Honest
************
*******************************
Easy ApplyBilingual Call Center Representative
Customer support representative job in Bowling Green, KY
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyCall Center Representative
Customer support representative job in Goodlettsville, TN
One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team. This candidate will be responsible for answering calls, handling a variety of transactions related to HR policies including areas such as benefits, leave administration, employment center questions, etc. In this role, you will need to evaluate and analyze the employee request/concern, interpret the situation, determine the appropriate resolution, escalate as necessary, and communicate the resolution and/or escalation to the customer. Finally, they will then prepare appropriate documentation and process the necessary paperwork.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 2-3 years of experience in a call center setting (high volume)
- Highschool Diploma
- Soft Skills: communication, multitasking, and strong phone presence - Human Capital Metrics (Oracle, workday, Lawson)
- Payroll or HRIS system experience
Customer Service Representative - Bowling Green, KY
Customer support representative job in Bowling Green, KY
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Call Center Customer Service Rep II
Customer support representative job in Bowling Green, KY
Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS. Job Description Job Responsibilities Include: Provide high quality customer service to customers via telephone.
Resolve customer inquiries, billing disputes and correct payment errors.
Provide customers with account information and manage account maintenance.
Assist customers with accepting phone payments on accounts.
Research customer problems, and assessing customer needs as needed.
Manage in-office filing systems.
Will receive 4 weeks of training. Calls will be monitored and you will be coached based on those monitors.
Job Requirements
High School Diploma or equivalent
Ability to quickly gain knowledge of all assigned products.
Ability to solve problems rapidly.
Good keyboard and PC skills using word processing and spreadsheet software.
Call Center experience preferred.
Professional telephone demeanor.
Good verbal and written communication skills
Ability to work accurately under time constraints
Additional Information
All your information is kept confidential as per EEO standards.
Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!
Customer Service Representative - State Farm Agent Team Member
Customer support representative job in Bowling Green, KY
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
ROLE DESCRIPTION: Kyle A. Woosley Statefarm is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As an Account Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.
We look forward to incorporating your energy and marketing perspective into our team as we build success together.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
Dedicated to customer service
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Able to obtain Property and Casualty License
Able to achieve mutually agreed upon marketing goals
Interested in marketing products and services based on customer needs
Customer Service Representative #1925
Customer support representative job in Bowling Green, KY
General Summary: Customer Service Representatives provide a friendly, quick, and safe atmosphere for customers and fellow employees. They conduct sales transactions, ensure the store is well stocked, and exceptionally clean.
Provide FiveStar customer service by greeting, thanking, making eye contact, and engaging with customers, making them feel welcome and appreciated.
Complete fast paced, accurate sales transactions on a register, and accurately account for any mistakes in transactions such as voids or misprints of financial products.
Prepare quality food using food service equipment (fryers, ovens, slicers, etc.) according to FiveStar guidelines and food safety standards.
Maintain PAR levels in the Deli (Cold and Hot).
Promote FiveStar specials by informing customers and suggestive selling on each transaction.
Clean and merchandise sales areas (deli, sales floor, and cooler) to ensure product is always visually appealing and available for our customers.
Clean floors, restrooms, parking lots, and all other areas around the store.
Practice safe working habits that align with company safety rules.
Comply with all local, state, and federal laws.
Follow all company policies as outlined in the FiveStar employee handbook.
Minimum Qualifications:
At least 18 years old.
Ability to multi-task to meet customer's needs.
Professional appearance and a positive attitude.
Team player, honest, hardworking, and excellent attendance.
Basic Computer Skills.
Physical Requirements:
Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
Ability to work in varying seasonal weather conditions.
FiveStar is an Equal Opportunity Employer.
Customer Service Representative
Customer support representative job in Goodlettsville, TN
LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!
will work at Store 4608 located at 601 S Main St, Ste. B, Goodlettsville, TN 37072
The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
As a Customer Service Representative you will:
Complete cash transactions for our customers
Initiate customer loans
Contact customers about past due payments
Work rotating shifts and some Saturdays. You will have Sundays off!
As a Customer Service Representative you will need to bring:
Excellent customer service skills
Cash Handling experience
Ability to operate computers and standard office equipment preferred.
Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance.
Ability to work with minimal supervision.
Reliable attendance is an essential requirement of the position.
Must be at least 19 years of age.
Must have proof of eligibility to legally work in the United States
We offer our Customer Service Representatives:
Monthly bonus program
Steady hours, Paid Time Off, Paid Holidays
BENEFITS:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
*Benefits available to full time employees. Each benefit available at varying lengths of employment.
ABOUT THE COMPANY
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.
This is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
QCHI / LendNation is an Equal Opportunity Employer
Customer Service Representative
Customer Service Rep(01389) - 605 w everly brothers blvd
Customer support representative job in Central City, KY
Taking orders over phone and in person
Dealing with customer concerns
Greeting customers within 10 seconds
Up selling
Cash handling
Keeping the customer area clean
Assisting Pizza Makers with toppings and dough. flexible hours
great attitude
high energy
maintain all image standards set by DPI
Customer Service Representative (Teller)
Customer support representative job in Beaver Dam, KY
Full-time Description
Purpose
The
Customer Service Representative
position will provide excellent banking services to customers in a professional manner. Provide the customer and/or potential customer with a clear understanding of the technical aspects and benefits of products and services offered.
Primary Duties
The primary responsibilities will include but are not limited to the following:
Adheres to the Bank's Mission, Vision, Core Values and Core Purpose while providing customers with timely, responsive, and exceptional service in accordance with the Bank's customer service standards.
Processes all financial transactions in an accurate and timely manner, accepts deposits, cashing checks, disbursing cash and loan payments. Completes transactions according to established guidelines.
Responsible for managing and balancing cash drawer.
Processes cashier checks.
Utilizes teller capture.
Provides industry leading customer service. Build customer loyalty; establish customer relations through eye-contact, courtesy and friendliness, including addressing each and every customer by name.
Handles balance inquiries and resolves problems.
Ensures compliance with internal controls, operational procedures and all applicable policies and procedures.
Working Conditions
Duties are performed in an office environment in a professional business setting. Position may require travel when attending community events/meetings, internal meetings/trainings and to banking centers.
Benefits Offered
Health, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, Vacation, Sick Time, Paid Holidays, 401K Match, ESOP, Tuition Reimbursement, EAP.
Requirements
Qualifications
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. High School diploma or equivalent required. Cash handling experience preferred. Working knowledge of Microsoft Suite products preferred. Must enjoy working with the public on a daily basis. Requires good phone etiquette and the ability to handle difficult customers in a tactful manner. Must be customer service oriented. Must be able to demonstrate aptitude to handle sensitive operational transactions and customer relationships. Must be able to interact as a member of the team, be able to multi-task and be self-sufficient. This position requires demonstrated social skills, professional grooming and adherence to the First United Bank dress code.
Physical and/or Mental Requirements
May be required to sit for extended periods of time while performing job duties. May be required to lift and carry up to 20 pounds in the form of paperwork, files, or other items. Must be able to concentrate for extended periods of time, paying attention to detail.
AA/EEO/Disability/Vets
Customer Service Representative
Customer support representative job in Park City, KY
AespaTech recruitment professionals take a consultative approach to understand your staffing requirements and source top quality candidates to our clients for a short term project, contract to hire or a permanent placement. We have provided quality consultants to fill many different information technology needs.
AespaTech offers a variety of IT consulting services to support you in getting the job done as we have a proven system in place to screen, interview, evaluate and recruit qualified candidates for your IT projects by carefully matching consultants and client requirements, we create a partnership between our clients and our consultants.
Job Description
Customer Service Representative
Site: Louisville, KY
Bachelor's degree is MUST
Duration: 06 MOnths
Summary:
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
·
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
·
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
·
Refer unresolved customer grievances to designated departments for further investigation.
·
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
·
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
·
Solicit sale of new or additional services or products.
Skills:
·
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
·
Ability to work independently and manage one's time.
·
Ability to accurately document and record customer/client information.
·
Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Qualifications
Bachelor's Degree
5-7 years customer service related experience required.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Call Center Representative
Customer support representative job in Hendersonville, TN
About Us :
Jen-Hill Construction Materials is family owned and operated. Since 1991, Jen-Hill has worked with contractors, engineers, and government agencies to solve problems with innovative products and services. With two Tennessee locations and relationships with highly regarded manufacturers, Jen-Hill delivers cost effective solutions to the construction industry.
Currently working with a client who is seeking Call Center Representatives in the Indianapolis area! Our client is looking for sharp, motivated, and flexible individuals who are looking to gain experience and get a foot in the door with a thriving, well-known company.
Call Center Representative Responsibilities:
Provide superior customer service within a fast-paced environment Answer phone calls, reply to emails, and resolve customer issues Manage the needs of customers independently Update account information in a comprehensive database Maintain quotas, goals, and metrics Notate and determine issues with customers and their inquiries accurately
Call Center Representative Requirements:
One year of recent phone-based experience in a sales, telemarketing, call center, collection, or customer service environment Ability to work well independently and also contribute to the overall success of the team Excellent oral and written communication skills Superior interpersonal skills and strong attention to detail Ability to multi-task effectively and flexible to adapt to change
If you are interested in the Call Center Representative position and qualify based on the previously mentioned requirements, please apply today!
Call Center Rep.
Customer support representative job in Hendersonville, TN
Job Details Sumner Health: Ellis Clinic - Hendersonville, TN Full Time Not Specified None AnyDescription
About One to One: One to One Health is an innovative healthcare company that prides itself on delivering relationship-driven care. By partnering with employers to provide coordinated and patient-centered care, we improve the health and wellness of our patients while reducing costs. Our offerings include primary care, occupational health, virtual care, wellness, and mental health. Our clients include school systems, manufacturers, utilities, and large universities.
We were founded by a primary care physician whose passion is delivering the best healthcare outcomes with a focus on patient experience. We are dedicated to improving the lives of the over 100,000 patients we support, expanding our vision to “do good and help others.”
Essential Functions:
Responsibilities include scheduling for multiple clinics, office and medical supplies management, assistance with provider scheduling. Answer the telephone in a professional manner, Receive inbound calls from multiple clients, Dr offices and pharmacy's. Fax and photocopy information as needed.Respond to inquiries relating to the employee's particular area within given timeframes and within established policy. Participate in computer training and assume gradually increasing computer-related responsibilities.
Customer Service Specialist:
Perferred Eclinical knowledge
Proper phone etiquette
Multitasking is a must
Knowledge of Excel and Word Documents
Meet Quality Assurance Requirements and other key performance metrics.
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced health care environment
Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Teamwork Orientation
Communications Proficiency
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Qualifications
Position Type/Expected Hours of Work
This is a full-time position.
Required Education and Experience
High school diploma.
Health care industry experience
One to One Health is an equal opportunity employer and does not discriminate in hiring based on race, color, creed, religion, sex, sexual orientation, national origin, age, disability, pregnancy, genetic information, gender identity, or veteran status.
Customer Service Representative - State Farm Agent Team Member
Customer support representative job in Greenville, KY
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities:
Establish customer relationships and follow up with customers.
Provide exceptional customer service in person, on the phone, through email and other communication channels.
Help customers update and make policy changes as needed.
Assist with customer retention strategies.
Assist sales team with scheduling appointments.
Help customers file claims and follow-up as needed.
As an Agent Team Member, you will receive...
401k
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Growth potential/Opportunity for advancement within my agency
License reimbursement
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Customer Service Representative #1930
Customer support representative job in Bowling Green, KY
General Summary: Customer Service Representatives provide a friendly, quick, and safe atmosphere for customers and fellow employees. They conduct sales transactions, ensure the store is well stocked, and exceptionally clean.
Provide FiveStar customer service by greeting, thanking, making eye contact, and engaging with customers, making them feel welcome and appreciated.
Complete fast paced, accurate sales transactions on a register, and accurately account for any mistakes in transactions such as voids or misprints of financial products.
Prepare quality food using food service equipment (fryers, ovens, slicers, etc.) according to FiveStar guidelines and food safety standards.
Maintain PAR levels in the Deli (Cold and Hot).
Promote FiveStar specials by informing customers and suggestive selling on each transaction.
Clean and merchandise sales areas (deli, sales floor, and cooler) to ensure product is always visually appealing and available for our customers.
Clean floors, restrooms, parking lots, and all other areas around the store.
Practice safe working habits that align with company safety rules.
Comply with all local, state, and federal laws.
Follow all company policies as outlined in the FiveStar employee handbook.
Minimum Qualifications:
At least 18 years old.
Ability to multi-task to meet customer's needs.
Professional appearance and a positive attitude.
Team player, honest, hardworking, and excellent attendance.
Basic Computer Skills.
Physical Requirements:
Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
Ability to work in varying seasonal weather conditions.
FiveStar is an Equal Opportunity Employer.
Customer Service Rep(01389) - 605 w everly brothers blvd
Customer support representative job in Central City, KY
Job Description
Taking orders over phone and in person
Dealing with customer concerns
Greeting customers within 10 seconds
Up selling
Cash handling
Keeping the customer area clean
Assisting Pizza Makers with toppings and dough. flexible hours
great attitude
high energy
maintain all image standards set by DPI
Customer Service Representative
Customer support representative job in Hendersonville, TN
LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!
will work at our Store 4609 located at 314 W. Main St. Hendersonville, TN 37075.
The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
As a Customer Service Representative you will:
Complete cash transactions for our customers
Initiate customer loans
Contact customers about past due payments
Work rotating shifts and some Saturdays. You will have Sundays off!
As a Customer Service Representative you will need to bring:
Excellent customer service skills
Cash Handling experience
Ability to operate computers and standard office equipment preferred
Safe, secure, reliable transportation and a valid driver's license and maintain auto insurance
Ability to work with minimal supervision
Reliable attendance is an essential requirement of the position
Must be at least 18 years of age
Must have proof of eligibility to legally work in the United States
We offer our Customer Service Representatives:
Monthly bonus program
Steady hours, Paid Time Off, Paid Holidays
BENEFITS:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
*Benefits available to full time employees. Each benefit available at varying lengths of employment.
ABOUT THE COMPANY
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.
Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada.
QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate.
The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.
Geographically, QCHI's headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company.
This is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer service skills!
QCHI / LendNation is an Equal Opportunity Employer
Customer Service Representative
Customer Service Representative #9000
Customer support representative job in Scottsville, KY
General Summary: Customer Service Representatives provide a friendly, quick, and safe atmosphere for customers and fellow employees. They conduct sales transactions, ensure the store is well stocked, and exceptionally clean.
Provide FiveStar customer service by greeting, thanking, making eye contact, and engaging with customers, making them feel welcome and appreciated.
Complete fast paced, accurate sales transactions on a register, and accurately account for any mistakes in transactions such as voids or misprints of financial products.
Prepare quality food using food service equipment (fryers, ovens, slicers, etc.) according to FiveStar guidelines and food safety standards.
Maintain PAR levels in the Deli (Cold and Hot).
Promote FiveStar specials by informing customers and suggestive selling on each transaction.
Clean and merchandise sales areas (deli, sales floor, and cooler) to ensure product is always visually appealing and available for our customers.
Clean floors, restrooms, parking lots, and all other areas around the store.
Practice safe working habits that align with company safety rules.
Comply with all local, state, and federal laws.
Follow all company policies as outlined in the FiveStar employee handbook.
Minimum Qualifications:
At least 18 years old.
Ability to multi-task to meet customer's needs.
Professional appearance and a positive attitude.
Team player, honest, hardworking, and excellent attendance.
Basic Computer Skills.
Physical Requirements:
Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
Ability to work in varying seasonal weather conditions.
FiveStar is an Equal Opportunity Employer.
Customer Service Rep(01381) - 30 shelton lane
Customer support representative job in Russellville, KY
Taking orders over phone and in person
Dealing with customer concerns
Greeting customers within 10 seconds
Up selling
Cash handling
Keeping the customer area clean
Assisting Pizza Makers with toppings and dough. flexible hours
great attitude
high energy
maintain all image standards set by DPI