Customer support representative jobs in Caldwell, ID - 220 jobs
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Customer Support Representative
Customer Service Representative
Client Specialist
Customer Service Advisor
Account Services Specialist
Customer Service Associate
Relief CSR Driver
Ameripride Services 4.3
Customer support representative job in Meridian, ID
The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful Relief CSR m CSR, Driver, Customer Service, Manufacturing
$30k-36k yearly est. 3d ago
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Customer Service Associate
Rocket Express 4.1
Customer support representative job in Meridian, ID
Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Rocket Express located at 1717 W. Island Green Dr., Meridian, ID, is the perfect position for you!
You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance!
Pay: $16 / hour + Commission Pay!
Rewards for YOU:
Competitive Hourly Pay
Incentive/Commission Pay
DailyPay.
Get paid daily!
Flexible Scheduling; Morning & Evening Shifts Available
Tuition Reimbursement
Free
Car Washes
Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated!
Bring JOY to YOUR Journey and apply today for our full-time Customer Service Associate position! Responsibilities
Welcome and engage with customers in a warm, friendly manner
Engage customers while selling and promoting our Unlimited Wash Club
Safely and efficiently load every vehicle with clear hand signals and a smile
Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
Maintain all aspects of the site to ensure it runs beautifully
Required Skills
18 years of age or older
Positive attitude
Ability to work flexible hours including weekends and holidays
$16 hourly 21d ago
Customer Service Advisor
Cobblestone Auto Spa
Customer support representative job in Nampa, ID
Wage: $16.00 + Commissions Essential Functions (Other Duties as Assigned) * Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) * Identify customer needs through open-ended questions and active listening
* Educate customers on available wash and detail packages, highlighting features, benefits, and value
* Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits,
and value (select lube center locations only)
* Promote and sell memberships, including Fast Pass and Unlimited programs
* Present and explain current promotions and incentives to encourage additional purchases
* Assist customers with payment transactions at the kiosk and answer general inquiries
* Overcome objections with professionalism and empathy to guide customers to the best solutions
* Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
* Collaborate with site team members to ensure smooth and efficient site operations including all necessary
duties- varies by business needs
* Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station
cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car
wash environment
* Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
* Perform other duties as assigned to support the team and site performance
Education and Experience
* High School Diploma or equivalent preferred, not required
* Prior customer service or sale experience preferred, not required
* Must be able to successfully pass a background check in accordance with company policies and applicable laws
* Must be at least 16 years of age (or older where required by law or safety regulations)
* Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
* Basic understanding of customer service principles and practices
* Familiarity with point-of-sale systems
* Awareness of Spotless Brands' wash services, detain offerings, and membership options
* General knowledge of company policies and operational procedures
Skills
* Excellent communication skills, including active listening and clear, persuasive speaking skills
* Strong customer service and people skills; ability to build rapport quickly
* Sales-minded with the ability to highlight value and drive conversions
* Effective organizational and time management skills
* Ability to multitask in a fast-paced, customer-facing environment
Abilities
* Ability to work independently while remaining team focused
* Ability to remain calm and professional under pressure or high-volume periods
* Ability to adapt communication style to meet different customer needs and personalities
* Ability to operate or learn to operate point-of-sale and kiosk systems
* Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
* Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
* Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a
time
* Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
* Ability to twist, carry, reach, push, and pull frequently
* Ability to lift and carry 50 pounds without assistance for work-related materials
* Ability to work outdoors and be efficient in all weather conditions
* Ability to work on your feet in a fast-paced, physically active environment
* Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
* Use of personal protective equipment (gloves, eyewear, etc....) as required
* Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: ****************************************************************************************** and
***********************************************************************************************
$16 hourly 4d ago
Customer Service Representative
L.K.L. Associates
Customer support representative job in Meridian, ID
Full-time Description
Customer Service Representative
We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. This role offers an excellent opportunity to engage with customers, resolve inquiries, and contribute to a positive customer experience. Bilingual Spanish skills are a plus, helping us better serve our diverse client base.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products, services, and policies
- Resolve customer issues efficiently, escalating complex cases when necessary
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve service quality and processes
- Follow up with customers to ensure their satisfaction and continued engagement
Skills and Qualifications:
- Proven experience in customer service or a related role
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Strong problem-solving skills and attention to detail
- Bilingual in English and Spanish is a plus
- Proficiency with customer service software and MS Office Suite
- Ability to work independently and as part of a team
- High school diploma or equivalent; additional education or certifications are a plus
Join our company and be part of a supportive, growth-oriented environment that values your contributions. We offer competitive benefits, ongoing training, and opportunities for career advancement.
Salary Description $18.00 - $25.00/HR D.O.E.
$18-25 hourly 60d+ ago
Customer Service Representative
Plumbing Solutions of Idaho 3.8
Customer support representative job in Meridian, ID
Plumbing Solutions of Idaho in Meridian, ID is actively seeking a full-time Customer Service Rep (CSR) to join our amazing team. Are you organized and punctual? Do you enjoy providing exceptional customer service? Would you like to work for a plumbing company that values its employees? If so, please read on!
This dispatch position earns a competitive wage of $17-$20 per hour. We provide excellent benefits and perks, including health insurance with a company contribution, a health savings account (HSA), paid dental, paid vision, paid life insurance, short-term disability, a 401(k) with matching, an employee assistance program (EAP), paid time off (PTO), holidays, vacations, paid day off for your birthday. Our team regularly enjoys company-sponsored family-friendly events. Additionally, we offer our CSRs bonus incentives. If you are ready to be a part of a winning team, apply today!
ABOUT PLUMBING SOLUTIONS OF IDAHO
Over our 19+ years of service to our community, we have been recognized as a trusted name in-home services. We have a reputation for excellent customer service, and we set a high standard for ourselves. As a name that our community trusts, we always go above and beyond to earn our clients' trust and deliver results that live up to our legacy of quality.
Our team is full of efficient and reliable professionals who are friendly and welcoming. We enjoy a family-oriented culture and work together as a team. Our company values our employees, and we like to show our appreciation through performance rewards. In addition to excellent benefits and perks, we offer a supportive work environment! We want to welcome you to come join our team!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)
In this CSR position, you play a very important role in our plumbing company. The first steps in performing a perfect service call rests with you! Your ability to book service calls and fill the schedule is essential to the team's success. Every day, you maintain the plumbing technicians schedule by booking incoming calls and scheduling outbound calls. With organization and the help of office resources you will prioritize calls based on job type urgency.
Maintaining a welcoming demeanor, you build sustainable relationships and trust with our customers through open and friendly communication. You easily handle customer objections, provide appropriate solutions in a timely manner, and follow up with clients to ensure issues are resolved. With great attention to detail, you keep records of customer interactions, process customer accounts, and file documents. Your role plays a pivotal part in helping our customers receive quick service. Our company could not function without you! You find great satisfaction in keeping us organized and efficient!
QUALIFICATIONS FOR A CUSTOMER SERVICE REP (CSR)
* High school diploma
* Customersupport experience OR experience as a client service representative
* Strong phone contact handling skills, including the ability to actively listen
* Familiarity with customer relationship management (CRM) systems
Experience providing customer service over the phone would be a plus. Are you adaptable and helpful? Can you effectively prioritize multiple tasks? Are you organized and attentive to detail? Do you work well independently? If yes, you might just be perfect for this dispatch position!
WORK SCHEDULE FOR A CUSTOMER SERVICE REP (CSR)
This full-time position works Monday - Friday, 8 AM - 5 PM.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this dispatch job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 83642
$17-20 hourly 60d+ ago
Customer Service Representative (CSR)
American Rooter & Drain
Customer support representative job in Caldwell, ID
Customer Service Representative (Plumbing, HVAC & Electrical) 📍 Location: Caldwell, ID | 🕒 Full-Time | 💼 Department: Office/Customer Service 🔧 God. Family. Country. Service. That's our foundation.
Are you someone who thrives on helping others, solving problems, and keeping things organized behind the scenes? Do you take pride in creating a seamless experience for customers-especially when they're facing urgent plumbing, heating, or electrical issues? If so, we want you on our team.
We're a growing home services company built on faith, integrity, and hard work. As the first voice a customer hears, our CSRs set the tone for everything that follows. We're not just looking for someone to answer phones-we're looking for someone who takes ownership, communicates with confidence and empathy, and helps build trust from the first "Hello."
What You'll Do:
✅ Answer inbound calls and respond to web inquiries with professionalism and warmth
✅ Accurately schedule appointments, following dispatch protocols to optimize routes
✅ Enter and update customer information in ServiceTitan
✅ Follow up on estimates, open opportunities, and membership renewals
✅ Collaborate with the team to support technicians and maintain top-tier service
✅ Be a calming presence during customer emergencies-problem-solve with heart
Who You Are:
You love helping people and thrive in a fast-paced, service-focused role
You're organized, detail-oriented, and don't let things slip through the cracks
You have excellent verbal and written communication skills
You're tech-savvy and comfortable using platforms like ServiceTitan (or similar)
You bring positivity, accountability, and a team-first mindset every day
Bonus Points If You Have:
Experience in plumbing, HVAC, or home service scheduling
Familiarity with dispatching or call-center workflows
Bilingual (English/Spanish)
What We Offer:
💵 Competitive hourly pay + performance bonuses
🩺 Health, dental, and vision insurance
🏖️ Paid time off and holidays
🔧 Employee discounts on services
📈 Opportunity to grow into dispatching or leadership roles
💛 A culture built on service, family values, and doing things the right way
Ready to be the voice that makes a difference?
Apply today and start your journey with a team that cares.
Background Check Authorization
By signing this form, you authorize American Rooter & Drain to conduct a criminal background check. This check will include verification of your identity, address history, and any criminal records. The findings of this background check may affect your eligibility for employment with American Rooter & Drain. Your signature below confirms that the information provided is truthful and accurate.
Drug Screening Disclaimer
American Rooter & Drain is committed to maintaining a safe and drug-free workplace. As part of our hiring process, all candidates are required to undergo a drug screening test. This test will check for the presence of illegal substances and may include testing for prescription medications that could impair your ability to perform your job duties safely. By signing this form, you consent to the drug screening and understand that a positive result may disqualify you from employment with American Rooter & Drain.
$27k-34k yearly est. 12d ago
Customer Service Representative
Handyman Connection 4.5
Customer support representative job in Meridian, ID
A fast-paced local office of an International Franchise has an opening for a Customer Service Representative. Our customers love us! We have an over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection is a locally owned and operated, well-established Home Improvement Company dedicated to excellent customer service and quality workmanship. What You Will Receive
Earn competitive pay depending on your skills, experience, and availability
Work during traditional business hours with some flexibility - no nights or weekends!
Professional office with a friendly touch!
Excellent training and support
Branded apparel available (or business casual attire)
Responsibilities
Strong telephone and written communication skills
Dedication to excellent customer service
Outgoing personality; enjoys working with people
Able to manage small business details while working independently
Manage time and responsibilities - scheduling, customersupport, job tracking, billing, staff communications, phone calls, etc.
Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, PowerPoint
Knowledge of home repair and light remodeling is a plus
Experience working in a Customer Service Role or Telemarketing Role preferred
Confident in selling over the phone.
Experience handling customer payments.
Competitive wages DOE plus performance bonus of $1,000 a month available. Benefits and incentive plans are available to qualified applicants. For immediate consideration, apply online via the application to the right. Check us out on the web at: *************************** Compensation: $14.00 - $17.00 per hour
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers. We service the entire Treasure Valley area including: Boise, Meridian, Garden City, Eagle, Nampa, Caldwell, Star, Letha and the surrounding communities.
If you're interested in:
High earnings potential
A flexible schedule that you control
Using your skills to help improve other's lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991 (and we've been in Boise since 2003!). Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
$14-17 hourly Auto-Apply 60d+ ago
Client Specialist - Phone Agent
Functional Medicine of Idaho
Customer support representative job in Meridian, ID
Description:
At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.
Benefits
401(k) with Employer Match
Dental Insurance
Employee Assistance Program
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Employee Discounts on Wellness services, Supplements, & more!
Job Description
As a Phone Agent at Functional Medicine of Idaho, you will be the first point of contact for patients, ensuring every call is answered with professionalism, accuracy, and empathy. This role is dedicated to managing incoming calls, facilitating patient scheduling, verifying required documentation, and directing inquiries to the appropriate team members. You will play a key part in ensuring timely communication, supporting the patient experience, and maintaining smooth coordination between patients, providers, and internal teams.
Role and Responsibilities
Serve as the first point of contact for all incoming calls to the Meridian office, answering promptly to minimize calls going to voicemail.
Monitor voicemail throughout the day; return patient calls or create follow-up tasks as needed.
Escalate patient complaints via task to the Lead or Manager when appropriate.
Transfer calls to the Boise/Wellness offices or direct extensions as needed.
Confirm patients are established prior to scheduling; direct new patients to the portal to complete new patient forms.
Conduct Meridian provider reminder calls
Provide front desk coverage when short-staffed or during lunch breaks, as directed.
Qualifications and/or Work Experience Requirements
High School Diploma (required).
1+ yr experience in High Call Volume Healthcare Office
Hands-on experience with CRM software and Google Drive.
Excellent verbal and written communication skills, with the ability to engage effectively with internal and external clients.
Strong analytical and organizational skills.
Ability to work independently, manage multiple tasks efficiently, and complete assignments within set parameters.
Preferred Skills
Excellent analytical, decision-making, and problem-solving skills.
Strong communication abilities with patients and team members, thriving in a dynamic environment.
High emotional intelligence with a passion for health, wellness, and functional medicine.
Proficient in EMR systems and general computer literacy.
Experience in Functional Medicine and familiarity with related practices.
Sales experience in healthcare settings.
Equal Opportunity Employer
Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.
Requirements:
FMIHIGHP
$30k-45k yearly est. 13d ago
Customer Service Representative (On-Call)
Guild Garage Group
Customer support representative job in Meridian, ID
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here!
At Action Garage Doors, we're more than just a small business-we're a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want
you
on our side.
We're on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job-it's a chance to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.
What You'll Be Doing:
You'll be the voice of Action Garage Doors-supportingcustomers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll:
Deliver
top-notch
service with a positive, empathetic, and professional approach.
Handle a high volume of calls with confidence and efficiency.
Work across multiple channels (email, chat, phone) to solve problems and provide updates.
Think on your feet, research solutions, and provide helpful, friendly responses.
Keep accurate records of customer interactions and transactions.
Recognize opportunities to recommend additional services that benefit the customer.
Work closely with technicians and team members to ensure seamless service.
Learn our services inside and out-becoming a go-to expert.
What We're Looking For:
1+ year in a customer service role (bonus points if it's in home services or tech!)
Excellent communication and active listening skills.
Strong organization, time management, and multitasking abilities.
Friendly, adaptable, and calm under pressure.
Familiarity with ServiceTitan is a big plus (but not required-we'll train you!).
A team player who's excited about growth and making a real impact.
High school diploma or equivalent.
Why You'll Love It Here:
Team-first culture where your contributions matter.
Opportunities for advancement-we love to promote from within!
Respect, recognition, and rewards for hard work and dedication.
Hands-on training and mentorship to help you shine.
A chance to build a career with a growing, respected local company.
This position is based in our Meridian, ID office-where great things are happening every day.
What we have to offer you!
Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching
Employee Discount
Employee Referral
You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
#GuildSP
Pay Range
$20 - $20 USD
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.
$20-20 hourly Auto-Apply 30d ago
Customer Services Representative
Client Care Equipment
Customer support representative job in Garden City, ID
Join Our Team as a Customer Services Representative!
Are you passionate about helping others and delivering exceptional service? CLIENT CARE EQUIPMENT, LLC, located in Boise, ID, is looking for a dedicated Customer Services Representative to join our team. If you thrive in a supportive environment and enjoy making a positive impact, we'd love to hear from you!
About Us
At CLIENT CARE EQUIPMENT, LLC, we pride ourselves on providing top-notch solutions for our customers. Our mission is to ensure every client feels valued and supported through our reliable services and customer-first approach.
What You'll Do
As a Customer Services Representative, you'll play a vital role in ensuring our customers have a seamless and positive experience. Your day-to-day responsibilities will include:
- Responding promptly to customer inquiries via phone, email, or in person.
- Resolving customer concerns with professionalism and efficiency.
- Providing accurate information about our products and services.
- Maintaining detailed records of customer interactions and transactions.
- Collaborating with team members to improve processes and customer satisfaction.
What We're Looking For
We're seeking someone who brings both experience and enthusiasm to the role. The ideal candidate will have:
- 1 year of experience in a customer service role or similar position.
- Strong communication and interpersonal skills.
- A problem-solving mindset with a focus on customer satisfaction.
- The ability to stay organized and multitask in a fast-paced environment.
- Proficiency in basic computer applications and office tools.
Why Join CLIENT CARE EQUIPMENT, LLC?
While we do not currently offer additional benefits, we believe in fostering a supportive and collaborative work environment. At CLIENT CARE EQUIPMENT, LLC, you'll be part of a team that values integrity, professionalism, and a shared commitment to excellence.
Ready to Apply?
If you're ready to take the next step in your career and join a company that values its customers and employees alike, we'd love to hear from you! Submit your application today and let's work together to make a difference.
CLIENT CARE EQUIPMENT, LLC is an equal opportunity employer. We look forward to welcoming you to our team!
$27k-34k yearly est. 4d ago
CUSTOMER SERVICE REP I
City of Nampa (Id 3.8
Customer support representative job in Nampa, ID
NRC FRONT DESK - City of Nampa Job Title: NRC - Customer Service Representative Hiring Salary: $15.25 Hourly Department: RECCR Reports To: Shift Manager Job Type: Part Time up to 19 hours FLSA: Non Exempt Positions Supervised: None Schedule: Varied shifts/days - mornings, nights, and weekends.
POSITION SUMMARY:
The principal function of an employee in this class is to perform a variety of general clerical, administrative support, and information dissemination services for an assigned City department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public.
ESSENTIAL FUNCTIONS:
* Answers Recreation Center telephone calls; receives and greets customers to the Recreation Center, and provides technical information to the public, callers, and visitors upon request or refers them to other appropriate City departments or personnel.
* Provides tours of facility when ample staff available.
* Monitors and enforces patron access to the facility.
* Maintains an accurate till through proper cash handling procedures.
* Prepares correspondence, lists, and other documents on the computer.
* Creates, assembles, updates, distributes, and/or files a variety membership information, forms, records, and data as requested.
* Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions.
* Answers incoming customer inquiries.
ADDITIONAL FUNCTIONS:
* Attends meetings, and training sessions and reviews materials to become and remain current on principles, practices, and new developments in assigned work areas.
* Engages with clients in a friendly and professional manner while actively listening to their concerns.
* Offers support and solutions to customers in accordance with the company's customer service policies.
* Assumes responsibility for other duties as required or assigned.
REQUIRED EDUCATION, EXPERIENCE, & LICENSE/CERTIFICATIONS:
* High School Graduate or General Education Degree (GED) required.
* At least 1 year of experience in Clerical/Customer Service role or any combination of experience and training that provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.
* First Aid and CPR certification preferred.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
* Fluent in English.
* Some knowledge of the department and policies and procedures, current practices and procedures involved in City service delivery, and the function of services within the public sector, preferably within a municipal government.
* Some knowledge of modern office procedures, practices, and equipment, including modern office filing systems and procedures, and good phone etiquette.
* Ability to work as a member of a team to accomplish department goals.
* Ability to deal with a wide range of persons, including situations in which individuals may be upset over some issue involved with City activities and policies.
* Ability to communicate effectively with others, both orally and in writing, using both technical and non-technical language.
* Ability to understand and follow oral and/or written policies, procedures, and instructions, use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions, and prepare and present accurate and reliable reports containing findings and recommendations.
* Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
* Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks.
* Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks and the ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology.
* All applicants must be able to successfully pass City of Nampa background check processes and drug testing, which may include reference checks, criminal history checks, driving record checks, and pre-employment, random, and post-accident drug tests.
WORK ENVIRONMENT:
The principal duties of this class are performed in a general office environment.
REASONABLE ACCOMMODATION STATEMENT:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. A reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
EEO STATEMENT:
The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran, disability status or any other characteristic protected by federal, state, or local laws.
DISCLAIMER:
The City has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the City reserves the right to change this job description and/or assign tasks for the employee to perform, as the City may deem appropriate.
$15.3 hourly 4d ago
Customer Service Representative
MFCP
Customer support representative job in Meridian, ID
MFCP (Motion & Flow Control Products, Inc. is the largest Parker Hannifin distributor and the premier unrivaled leader in motion and flow control solutions. We offer an expansive range of cutting-edge industrial systems and solutions designed to power the future of automation, hydraulics, pneumatics, aerospace, and beyond.
Position Summary:
Customer Service Representatives are responsible for receiving requests for quotations, orders, and lead-times from customers. CSR's prepare quotations on standard and non-standard items, write orders, and relay pertinent quote or order information to customers and suppliers. CSR's coordinate with other departments in handling purchase orders and providing service and support to customers and the Outside Sales Team.
Primary Duties:
Receives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.
Provides support to the Outside Sales Team.
Uses our business ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
Track and follow up on inquiries, quotations and orders through our ERP systems. Works closely with supplier and warehouse expeditors regarding deliveries of scheduled shipments.
Interface with our suppliers on technical, pricing and delivery issues in a timely manner.
Assist accounts receivable with payment and credit hold issues.
Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.
Collaborate with all appropriate departments and personnel to ensure customer satisfaction
Please note this job description for Customer Service Representative is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Basic Requirements:
Must be over the age of 18 to apply.
Excellent written & oral communication and strong relationship building skills required.
Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
Strong computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with P21 a plus.
Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers.
Experience with distribution and familiarity with our product lines, a plus.
Physical Demands and Work Environment:
Work environment for a Customer Service Representatives is mainly office, but may vary including:
Warehouse containing moving equipment.
Fluctuating temperature and inventory in various storage arrangements.
Office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential vendors and customers.
The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions.
Reasonable accommodations may be made to accommodate individuals with disabilities perform the essential functions of the job.
Salary:
Depends on experience
Benefits:
Competitive salary
Medical, Dental, Vision
401(k) Investment Plan
Life Insurance
Paid Holidays
3 Weeks Personal Time Off
Incentive Programs - Employee referral program
Earned Wage Access
Training and progressive development programs available
Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.
The Fair Chance Act prohibits an employer from discriminating against anyone's conviction history before a job offer has been made. Candidates are subject to pre-employment criminal background, drug screen and possible DMV record review and along with reference checks. This Employer Participates in E-Verify.
$27k-34k yearly est. 60d+ ago
Customer Service Rep(07311) - 1701 Cherry Ln
Domino's Franchise
Customer support representative job in Meridian, ID
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
As part of our crew, your responsibilities will include:
Operating all equipment.
Stocking ingredients from delivery area to storage, work area, walk-in cooler.
Preparing products
Receiving and processing telephone orders.
Taking inventory and completing associated paperwork.
Cleaning equipment and facility approximately daily.
We offer flexible scheduling and competitive wages for all team members.
Domino's is an equal opportunity employer.
Requirements
Must be 16 years of age or older
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Company Information
At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-34k yearly est. 15d ago
Customer Service Representative - Meridian, ID
Kedia Corporation
Customer support representative job in Meridian, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-34k yearly est. 5h ago
Customer Service Representative - State Farm Agent Team Member
Estefan Cespedes-State Farm Agent
Customer support representative job in Middleton, ID
Job DescriptionBenefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Service Representative with Estefan Cespedes's State Farm office, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$27k-34k yearly est. 31d ago
Customer Service Representative
Summit School Services 4.3
Customer support representative job in Meridian, ID
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.
**Responsibilities:**
+ Responsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries.
+ Resolve customer complaints via phone, email, or mail.
+ Use telephones to reach out to customers and verify information.
+ Greet customers warmly and ascertain problem or reason for calling.
+ Log issues in to online issue tracking software.
+ Advise on company information.
+ Work with Customer Service Manager to ensure proper customer service is being delivered.
+ Compile reports on overall customer satisfaction.
+ Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
+ Other duties as assigned
**Qualifications**
+ High School graduate or equivalent
+ Customer service experience required
+ Excellent oral communication skills to respond and present professionally to callers and visitors.
+ Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.
+ Strong inter personal skills and excellent written and oral communication skills required
+ Critical thinking and problem-solving skills are also required
+ Excellent oral and written communication skills with excellent interpersonal skills
+ Computer literacy, preferably in word processing and spreadsheets,
+ Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
+ Bilingual English/Spanish a plus
_Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers._
_We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan._
_At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law._
_Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer_
_The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions._
Customer support representative job in Meridian, ID
Onboard business members with Merchant Services and provide outstanding service and support for existing merchant members. Ensure merchant accounts are set up properly and functioning as intended. Provide support via phone and email for merchant services questions from team members and business members.
Duties and Responsibilities:
Sell merchant services to business members from incoming leads and phone calls as needed.
Answer team member questions on merchant services or existing merchant accounts.
Respond to tickets created for Risk Analyst review on merchant accounts and work with the member to obtain any requested information for review.
Assist members with questions or issues they have with their Merchant Services account, as well as any requested changes to the account.
Assist Merchant Services team with preparation of merchant proposal packages for prospective accounts.
Assist with updating policies and procedures.
Assist with merchant account review and periodic follow up with merchant members.
Maintain in-depth product knowledge on all aspects of Merchant Services including products, Software as a Service (SaaS) plans, payment gateways, monthly fees, product cost, First Data Meta Bank Credit Policy/Unqualified Business, statement analysis and rate review.
Maintain a basic understanding of new business account requirements and products and services.
Complete reports on overall productivity for the Merchant Services department
Provide support for projects or changes that will impact the Credit Union's business members.
Other duties as assigned.
Qualifications:
Bachelor's Degree or equivalent experience. 0-5 years' relevant experience. Ability to effectively work and communication within the organization and with business members. Ability to always maintain the confidentiality of the Credit Union and member records.
Performance Standard:
Must take pride in department, always meeting and exceeding business member's expectations. Must be professional and courteous in communication. Ability to work under pressure and organize tasks for optimal performance. Excellent communication, relationship building and sales skills.
Physical Requirements:
Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
Sit for extended periods of time.
Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
Repetitive motion using wrists, hands, and fingers.
Reach keyboards.
Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
This role offers benefits, including:
Competitive Pay
Medical, Dental, & Vision Insurance
Generous Paid Time Off
Paid Holidays
Matching 401K AND Pension
Tuition Reimbursement
Employee Assistance Program
Employee Wellness Program
Paid Group Life and Disability Insurance
Awesome Culture
And More
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
$27k-35k yearly est. 25d ago
Customer Service Advisor
Cobblestone Auto Spa
Customer support representative job in Meridian, ID
Wage: $16.00 + Commissions Essential Functions (Other Duties as Assigned) * Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) * Identify customer needs through open-ended questions and active listening
* Educate customers on available wash and detail packages, highlighting features, benefits, and value
* Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits,
and value (select lube center locations only)
* Promote and sell memberships, including Fast Pass and Unlimited programs
* Present and explain current promotions and incentives to encourage additional purchases
* Assist customers with payment transactions at the kiosk and answer general inquiries
* Overcome objections with professionalism and empathy to guide customers to the best solutions
* Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
* Collaborate with site team members to ensure smooth and efficient site operations including all necessary
duties- varies by business needs
* Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station
cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car
wash environment
* Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
* Perform other duties as assigned to support the team and site performance
Education and Experience
* High School Diploma or equivalent preferred, not required
* Prior customer service or sale experience preferred, not required
* Must be able to successfully pass a background check in accordance with company policies and applicable laws
* Must be at least 16 years of age (or older where required by law or safety regulations)
* Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
* Basic understanding of customer service principles and practices
* Familiarity with point-of-sale systems
* Awareness of Spotless Brands' wash services, detain offerings, and membership options
* General knowledge of company policies and operational procedures
Skills
* Excellent communication skills, including active listening and clear, persuasive speaking skills
* Strong customer service and people skills; ability to build rapport quickly
* Sales-minded with the ability to highlight value and drive conversions
* Effective organizational and time management skills
* Ability to multitask in a fast-paced, customer-facing environment
Abilities
* Ability to work independently while remaining team focused
* Ability to remain calm and professional under pressure or high-volume periods
* Ability to adapt communication style to meet different customer needs and personalities
* Ability to operate or learn to operate point-of-sale and kiosk systems
* Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
* Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
* Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a
time
* Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
* Ability to twist, carry, reach, push, and pull frequently
* Ability to lift and carry 50 pounds without assistance for work-related materials
* Ability to work outdoors and be efficient in all weather conditions
* Ability to work on your feet in a fast-paced, physically active environment
* Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
* Use of personal protective equipment (gloves, eyewear, etc....) as required
* Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: ****************************************************************************************** and
***********************************************************************************************
$16 hourly 14d ago
Client Specialist - Phone Agent
Functional Medicine of Idaho
Customer support representative job in Meridian, ID
Full-time Description
At Functional Medicine of Idaho (FMI), we are committed to helping people thrive by providing personalized, integrative healthcare that addresses the root causes of health concerns. Our mission is to empower individuals at every stage of life, guiding them toward optimal well-being. We focus on delivering comprehensive, patient-centered care rooted in the latest research and compassionate service. At FMI, we value collaboration, innovation, and empathy, and are dedicated to offering the best functional and integrative medicine in the communities we serve. Join our team and be part of transforming healthcare while making a meaningful impact.
Benefits
401(k) with Employer Match
Dental Insurance
Employee Assistance Program
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Employee Discounts on Wellness services, Supplements, & more!
Job Description
As a Phone Agent at Functional Medicine of Idaho, you will be the first point of contact for patients, ensuring every call is answered with professionalism, accuracy, and empathy. This role is dedicated to managing incoming calls, facilitating patient scheduling, verifying required documentation, and directing inquiries to the appropriate team members. You will play a key part in ensuring timely communication, supporting the patient experience, and maintaining smooth coordination between patients, providers, and internal teams.
Role and Responsibilities
Serve as the first point of contact for all incoming calls to the Meridian office, answering promptly to minimize calls going to voicemail.
Monitor voicemail throughout the day; return patient calls or create follow-up tasks as needed.
Escalate patient complaints via task to the Lead or Manager when appropriate.
Transfer calls to the Boise/Wellness offices or direct extensions as needed.
Confirm patients are established prior to scheduling; direct new patients to the portal to complete new patient forms.
Conduct Meridian provider reminder calls
Provide front desk coverage when short-staffed or during lunch breaks, as directed.
Qualifications and/or Work Experience Requirements
High School Diploma (required).
1+ yr experience in High Call Volume Healthcare Office
Hands-on experience with CRM software and Google Drive.
Excellent verbal and written communication skills, with the ability to engage effectively with internal and external clients.
Strong analytical and organizational skills.
Ability to work independently, manage multiple tasks efficiently, and complete assignments within set parameters.
Preferred Skills
Excellent analytical, decision-making, and problem-solving skills.
Strong communication abilities with patients and team members, thriving in a dynamic environment.
High emotional intelligence with a passion for health, wellness, and functional medicine.
Proficient in EMR systems and general computer literacy.
Experience in Functional Medicine and familiarity with related practices.
Sales experience in healthcare settings.
Equal Opportunity Employer
Functional Medicine of Idaho is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, age, sex, marital status, national origin, ancestry, disability, handicap or veteran status.
Requirements
FMIHIGHP
Salary Description Hourly
$30k-45k yearly est. 60d+ ago
Customer Service Representative
Handyman Connection of Boise, Id 4.5
Customer support representative job in Meridian, ID
Job DescriptionA fast-paced local office of an International Franchise has an opening for a Customer Service Representative. Our customers love us! We have an over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection is a locally owned and operated, well-established Home Improvement Company dedicated to excellent customer service and quality workmanship.
What You Will Receive
Earn competitive pay depending on your skills, experience, and availability
Work during traditional business hours with some flexibility no nights or weekends!
Professional office with a friendly touch!
Excellent training and support
Branded apparel available (or business casual attire)
Responsibilities
Strong telephone and written communication skills
Dedication to excellent customer service
Outgoing personality; enjoys working with people
Able to manage small business details while working independently
Manage time and responsibilities - scheduling, customersupport, job tracking, billing, staff communications, phone calls, etc.
Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, PowerPoint
Knowledge of home repair and light remodeling is a plus
Experience working in a Customer Service Role or Telemarketing Role preferred
Confident in selling over the phone.
Experience handling customer payments.
Competitive wages DOE plus performance bonus of $1,000 a month available. Benefits and incentive plans are available to qualified applicants. For immediate consideration, apply online via the application to the right. Check us out on the web at: ***************************
$1k monthly 18d ago
Learn more about customer support representative jobs
How much does a customer support representative earn in Caldwell, ID?
The average customer support representative in Caldwell, ID earns between $28,000 and $43,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.
Average customer support representative salary in Caldwell, ID