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Customer Service Representative (Insurance)
Talentburst, An Inc. 5000 Company 4.0
Customer support representative job in Worcester, MA
Role : Service Representative - CL Customer Service Center
Duration : 6 Months+
Mode: Hybrid (3 days per week onsite)
Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment
We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA.
We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance)
Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training)
Position Overview/Summary:
As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items.
Responsibilities/Essential Functions:
Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others.
This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests.
Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails.
Provide timely, quality service to Agents, commercial policy holders, and vendors.
May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests .
Completes certificate of insurance and ID card requests within service level expectations.
After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus.
In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc.
All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly.
Key Measures of Success:
Service
Quality
Productivity
Education and Experience:
College degree preferred but not required.
Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service.
Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources.
Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience.
Demonstrated professional telephone etiquette.
Demonstrated ability to work well within a team environment .
#TB_EN
$36k-42k yearly est. 3d ago
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Customer Service and Logistics Specialist
New England Wire Products 4.1
Customer support representative job in Leominster, MA
Customer Service Representative (Early-Career / 2+ Years Experience)
New England Wire Products | In-Person | Full-Time
New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service.
We are seeking a Customer Service Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment.
Role Overview
As a Customer Service Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions.
This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment.
Key Responsibilities
Customer & Order Management
Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination
Provide accurate and timely updates on order status, lead times, and product availability
Serve as a primary point of contact for assigned customer accounts
Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach
Customer Communication & Relationship Building
Deliver professional, consistent communication via phone and email
Build familiarity with customer preferences, product usage, and ordering patterns
Proactively follow up to confirm accuracy, satisfaction, and on-time delivery
Escalate complex or time-sensitive issues appropriately while maintaining customer confidence
Cross-Functional Collaboration
Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities
Communicate clearly across departments to support scheduling, prioritization, and problem-solving
Participate in process improvement discussions related to order flow, customer communication, and efficiency
Systems, Documentation & Accuracy
Maintain accurate records in internal systems related to orders, customer communication, and changes
Ensure high attention to detail across pricing, quantities, shipping details, and documentation
Follow established processes while identifying opportunities for improvement
Qualifications
Bachelor's degree required (business, communications, supply chain, or related field preferred)
1-3 years of experience in customer service, account coordination, order management, or a related role
Experience working in manufacturing, distribution, or B2B environments preferred
Strong written and verbal communication skills with a professional demeanor
Highly organized with the ability to manage multiple priorities and deadlines
Comfortable using Microsoft Office and learning ERP or order management systems
Proactive, dependable, and team-oriented with strong follow-through
Why Join New England Wire Products?
Opportunity to take ownership and grow within a stable, family-owned manufacturing company
Hands-on exposure to sales, operations, and production processes
Collaborative, low-ego team environment with long-term employee tenure
Clear path for increased responsibility and career development
Job Details & Benefits
Job Type: Full-time
Work Location: In person
Benefits Include:
401(k) with company match
Health insurance
Dental insurance
Paid time off
$33k-42k yearly est. 4d ago
Boat and ATV Service Specialist
Bass Pro Shops 4.3
Customer support representative job in East Hartford, CT
The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for t Boat, Specialist, Service Manager, Service, Operations, Retail, Delivery
$31k-37k yearly est. 4d ago
Customer Service Representative
AIS 4.2
Customer support representative job in Leominster, MA
CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT: CUSTOMER SERVICE
JOB TYPE: FULL-TIME, NON-EXEMPT
FUNCTION
Provide excellent customer service support both externally and internally in conjunction with corporate and customer expectations.
RESPONSIBILITITES
Provides phenomenal customer service support to both our external dealers as well as internally between departments in the company
Manages all assigned projects/orders to ensure that all details are in correct & follows to completion
Quickly resolves problems by listening to the customers. Understanding their complaint; determining the root cause of the problem; communicating and expediting the best solution to resolve the problem.
Understands AIS' sales, purchasing, manufacturing and computer system as it pertains to customer satisfaction.
Work closely with our Sales team to make dealer relationships successful
Follow up with customers on acknowledgement sign-offs
Actively performs follow up activities within their assigned territory.
Meets and/or exceeds mutually agreed upon goals and objectives.
Adheres to established company policies and procedures.
Assumes additional responsibilities as requested.
EDUCATION/EXPERIENCE
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Possession of a high school degree or associates degree from and accredited college or university and,
Two or more years of work experience of similar duties as described above.
KNOWLEDGE
Strong computer skills, MS Office - Excel, Word, PowerPoint, HRIS
Strong analytical and problem-solving skills
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Demonstrated high level of integrity and business ethics.
Demonstrated high personal performance standards with desire and ability to continuously learn and achieve results (i.e., holding oneself accountable for results).
Ability to work in fast-paced, rapidly changing environment at all levels of organization.
Ability to effectively use office automation, communication, software, and tools used in AIS office environment.
Strong understanding of Customer Service Role within a manufacturing industry.
Performs other duties as assigned.
At AIS, we have a strong set of values that guide our business and help us align with our customers.
We listen to our Customers. We rely on our Employees. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.
EEO/AA Statement
As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.
This organization participates in E-Verify Employment Eligibility Verification.
AIS is a Federal Contractor and required to comply with Executive Order 14042. This means that all employees of AIS must (a) be vaccinated, (b) have a medical exemption, or (c) have a religious, moral or ethical exemption that meets EEOC requirements. As a condition of employment, you must meet one of these three requirements at the time of hire or within 60 days of your initial employment date.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
$32k-39k yearly est. 20d ago
Customer Relations Representative
Ebm-Papst Inc. 4.2
Customer support representative job in Farmington, CT
Department: Customer Relations
Job Title: Customer Relations Representative
Summary: This position is responsible for communicating with customers regarding the companies' products and services.
Essential Functions of the Job: The essential functions of the job require the person, with or without reasonable accommodation, to perform the following:
Enter, maintain, and review sales orders as received from OEM customers and authorized distributors. Verify price and delivery and maintain files for orders.
Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.
Back-up for team members who are out of the office or unavailable.
Review Open Order Report on a weekly basis. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised.
Process sample requests for customers.
Cooperate with engineering and planning on customer's projects.
Responsible for following prototypes.
Daily review of Past Due Request Date report
Daily Past Due review
Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA's and invoices to $1,000.
Resolve billing and shipping errors.
Be the key contact for the outside sales force and keep them informed of all activity. Keep track of projects.
Help the outside sales force sell our product line and advise them of new opportunities.
Keep the Customer Relations Manager informed of any areas of concern.
Work with Purchasing to maintain expedite incoming shipments as needed.
Use the following software programs while performing the job: SAP, Microsoft Excel and Word.
Perform all other duties as assigned.
Recommended Education and/or Experience
Associate's Degree in a related field; or minimum two years related experience; or combination of education and related experience.
All Employees are expected to:
Follow the Employee Handbook policies and procedures and uphold organizational values.
Contribute to building a positive work environment.
Report for work consistently and on time.
Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.
$54k-66k yearly est. 20d ago
Bilingual Spanish speaking Care Coordinator
Advocates 4.4
Customer support representative job in Worcester, MA
* Starting rate $19.23-$21.63* Be part of the rapidly changing health care system! The Behavioral Health Partners of MetroWest (BHPMW) provides collaborative care coordination and wellness goal support to individuals with behavioral health and/or substance use needs, based on the recent transformation of Mass Health's service delivery model. The partnership is built on a collaboration among five community-based provider agencies: Advocates, Family Continuity, South Middlesex Opportunity Council (SMOC), Spectrum Health Systems, and Wayside Youth and Family Support Network, throughout MetroWest, Central and Northern Massachusetts.
The Care Coordinator will collaboratively coordinate and develop appropriate health care services for individuals who receive Behavioral Health care ("Enrollees").
Are you ready to make a difference?
Minimum Education Required
High School Diploma/GED
Responsibilities
* Utilize effective, dignified, empowering and creative engagement strategies to ensure Enrollees are at the center and lead in their BHCP services.
* Conduct outreach and engagement activities with assigned Enrollees and engage them in enrolling in the BHCP program.
* Complete comprehensive assessment in a collaborative manner with engaged Enrollees, under the supervision of the Clinical Care Manager, and with input from Care Team members and other stakeholders. Conduct annual re-assessments.
* Develop a person-centered treatment plan with each engaged Enrollee, under the supervision of the Clinical Care Manager, and with input from Care Team members and other stakeholders. Update the treatment plan according to required timeframes.
* Develop advanced directives, acute care plans, and/or crisis plans with engaged Enrollees as needed.
* Work with engaged Enrollees to assemble Care Teams and facilitate all communication and coordination with the team.
* Support engaged Enrollees during care transitions including attendance at discharge planning meetings, face to face meetings post discharge, ensuring linkages with all needed services and supports, and facilitating Enrollee participation in those services.
* Assist the RN with medication reconciliation functions as required, such as information collection.
* Provide health and wellness coaching to engaged Enrollees and assist them identifying and utilizing health and wellness supports in the community.
* Connect engaged Enrollees to all needed services and supports including those that address social needs that affect health. Facilitate ongoing connection.
* Collaborate with existing providers, Care Team members, state agency staff, and all other stakeholders and delivers CP supports and activities in accordance with Enrollee's person centered treatment plan.
* Meet expectations related to supporting the programmatically required number of Enrollees which may vary over time.
* Demonstrate a proactive commitment to maintaining effective communication with staff, Enrollees, Care Team members and other collaterals, and other internal and external stakeholders and customers. Promote strong working relationships and excellent customer service.
* Complete required trainings and other professional development activities.
* Participate in BHCP team meetings and each engaged Enrollee's Care Team to ensure effective communication among all disciplines and stakeholders involved in the person's care.
* Identify community resources and develop natural supports for client.
* Consult with Clinical Care Managers, RNs and other CP Team members as needed around clinical, medical and other matters.
Qualifications
* Bachelor's Degree in a field related to human services with a minimum of 1 year of experience; or High School diploma/GED with a minimum of 3 years of experience working with adults in a community-based and/or medical settings.
* Ability to maintain personal and professional boundaries.
* Strong skills in the areas of communication, follow through, collaboration, and customer service.
* Strong computer skills proficiency in contemporary Windows operating systems and Windows office suites with an emphasis on Word and Excel; ability to learn new systems; experience entering and working with data; and comfort and experience using mobile technologies.
* Excellent organizational, time management, problem solving skills.
* Ability to openly address and acknowledge issues of substance use and mental illness.
* Excellent written and verbal communication.
* Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
* Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.
* Bilingual in Spanish
Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.
$19.2-21.6 hourly Auto-Apply 59d ago
HVAC Technical Service Representative - Controls Focused
Mestek, Inc. 4.3
Customer support representative job in Westfield, MA
Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently.
As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently.
Key Responsibilities:
Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems.
Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products.
Verify control system functionality through hands-on testing and analysis to ensure reliable operation.
Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation.
Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices.
Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference.
Perform other similar or related duties as required or requested
$33k-38k yearly est. 1d ago
HVAC Technical Service Representative - Controls Focused
Pascoe Workforce Solutions
Customer support representative job in Westfield, MA
About the Role
We are seeking a skilled HVAC Technical Service Representative to join our Westfield-based team in a primarily office-based role. This position is ideal for experienced HVAC technicians who want to move away from fieldwork and focus on providing technical support, troubleshooting, and system guidance for commercial and institutional HVAC systems.
Key Responsibilities
Provide phone, email, and remote support to contractors, field technicians, and customers.
Troubleshoot HVAC systems, focusing on controls and electrical issues.
Assist in system configuration, optimization, and problem resolution.
Collaborate with engineering to maintain and update technical manuals and installation guides.
Occasionally provide technical training to customers or field staff.
Document all support cases accurately in the ticketing system.
Qualifications
Associate's degree or technical certification in HVAC or a related field.
Hands-on experience with commercial, light commercial, or industrial HVAC systems.
Familiarity with controls and communication protocols (BACnet, LonWorks, Modbus, N2) is a plus.
Experience with relay logic, analog signals (0-10V, 4-20mA), and control troubleshooting.
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Strong problem-solving, analytical, and communication skills.
Customer-focused mindset, able to guide technicians and contractors remotely.
Willingness to travel occasionally on short notice.
Why This Role?
Stable, office-based position - leave the roofs and ladders behind.
Leverage your HVAC experience in a technical, high-impact support role.
Work with commercial and institutional systems.
Opportunity to collaborate with engineers and technical teams in a professional environment.
$40k-84k yearly est. 27d ago
Customer Consultant
Liberty Bank 4.6
Customer support representative job in Middletown, CT
At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.
SUMMARY OF THE JOB:
The Customer Consultant is expected to assist customers over the telephone in a professional and courteous manner, and adhere to the service standards set by the Customer Service Center. This position is eligible for a hybrid work schedule after completing onsite training for the first 90 days.
ESSENTIAL FUNCTIONS:
Accurately, efficiently and professionally answer customer inquiries via the telephone.
Independently provide the highest level of customer service, general account servicing and problem resolution, escalating through the proper channels when necessary.
Performs account maintenance such as processing: check orders, stop payments, disputes, online banking requests, bill pay inquiries, etc.
Provides banking solutions to enhance and create lasting customer relationships.
Customer Service: Provides courteous, efficient, personalized service and satisfactory problem resolution to each customer in accordance with customer service standards.
Ability to handle complex situations and demonstrate de-escalating skills when dealing with irate or emotional customers.
Compliance: Adheres to banks policies and procedures.
Technical: Efficiently utilizes computer systems including Outlook, Microsoft, Insight, and internal intranet platform.
MINIMUM REQUIREMENTS:
At least two years of tele-services/customer service experience is preferred.
Familiarity with Bank products, services, and regulations, in particular CRA and other Fair Lending laws normally acquired through one to two years of banking experience and training preferred
PHYSICAL REQUIREMENTS:
General Office Equipment
Keyboard Dexterity
Lifting/carrying up to 25 lbs.
Use of general office equipment
Ability to travel
COMPLIANCE
Acts affirmatively in all activities under his/her control in conformance with the Bank's Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank's goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status.
Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
$79k-105k yearly est. 8d ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Customer support representative job in Windsor, CT
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
**This is an onsite position**
SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of Blackhawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
Perform work in accordance to ISO processes and procedures
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and/customer service.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$29k-37k yearly est. 9d ago
Customer Support & Image Library Representative
Midstate Radiology Associates, LLC
Customer support representative job in Meriden, CT
Join Midstate Radiology Associates (MRA) as a Per Diem, CustomerSupport & Image Library Representative at MidState Medical Center in Meriden.
Position Schedule: 1st and 2nd shifts available, weekdays. This position would require to work at least 3 shifts per month.
For complete listing of all open positions, visit **********************************************
Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $16.00 and $21.53 + applicable shift differentials.
Job Summary:
Provides a full range of varied, multi-skilled secretarial, clerical and administrative support ensuring the needs of the internal and external customers are met by providing efficient, accurate, and timely administrative support contributing to the success of the imaging area.
Key Accountabilities:
Preparation of reports and correspondences.
Works effectively as a team member within the department and with other units to provide quality service through communication, cooperation, and collaboration.
Communicates well with all modalities within radiology and any other area within the facility by use of telephone and/or intercom systems. Responds to questions and requests for information, and resolves problems by gathering information and using thorough knowledge and understanding of own work area and others.
Follows current hospital and department policies to properly assist the patient and/or provider. Provides assistance and direction via telephone. Shows competence in using the ACD phones. Can transfer calls to and from various numbers.
Monitors Nuance critical finding software to ensure results are communicated efficiently to ordering physicians. Connects ordering physician with appropriate radiologist in applicable situations.
Has knowledge and aids patient and/or physicians to schedule, reschedule or cancel an appointment when central scheduling is not available. When Central scheduling is available, transfers to Central scheduling department.
Provides patient with instructions and exam preparations so that patients understand the exam that was ordered and is properly prepared for the exam.
Locates prior imaging by CD or Image Connect when requested and ensures all prior records are correct.
Obtains imaging reports when requested by patients and/or physicians and coordinates appropriate paperwork.
Monitors printed orders and calls in the appropriate technologist on off shifts for STAT US, Nuc Med, MRI and Interventional patients.
Responsible for all other support tasks including the scheduling of add on/walk in patients, importing of outside imaging studies into PACS System, exporting imaging studies to media, pushing imaging studies to other facilities, monitoring variances, monitoring STAT GoHealth dictations, etc.
Demonstrates yearly competencies, including knowledge and behaviors, to meet the needs of patients with regard to the patient's age, condition or other special requirements.
Performs other duties as assigned.
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Qualifications Guidelines:
High school diploma or equivalent.
Individual exceptions may apply only under the discretion of the Medical and Administrative Director
At least one year of customer service experience in a medical setting preferred.
Knowledge of medical terminology.
Quality assurance and customer service principles and practices.
Communicate effectively with patients, relatives, medical staff and co-workers.
Capacity to relate to patients of all cultural and socio-economic backgrounds.
Current Nuance reporting system, Epic and Sectra PACS system.
Maintain the confidentiality of patient records.
Ability to understand and follow specifications and instructions. Attention to detail is required for success.
Basic keyboard skills with proficiency in use of personal computer.
Physical Requirements:
Remaining in a stationary position, often sitting, standing, or kneeling for prolonged periods.
Adjusting or moving objects up to 15 pounds in all directions.
Repeating motions that may include the wrists, hands and/or fingers.
Must be able to lift up to 20 pounds at times.
Moving about to accomplish tasks or moving from one worksite to another.
Must be able to access and navigate each department at the organization's facilities.
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply:
Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: *************************
$16-21.5 hourly Auto-Apply 22d ago
Customer Service Professional
Northeast Solutions Corp
Customer support representative job in Rocky Hill, CT
To provide quality customer service through efficient and timely customer assistance by performing the following duties: • Provides quality customer service to include assistance with purchases, suggestive selling and providing product information.
• Builds and maintains an understanding of the stores products and price information to assist with customer purchases.
• Receives payments from customers, operate cash register and credit card machine and returns appropriate change as needed.
• Maintains a neat and orderly store at all times to include dusting and vacuuming.
• Prepares product displays as requested.
• Reports any theft or suspected theft by customers or employees to management immediately.
• Performs other related duties as assigned.
$40k-78k yearly est. 60d+ ago
Bertera Nissan Entry Level Service Advisor & Customer Representative
Bertera Nissan
Customer support representative job in Auburn, MA
Bertera Nissan is currently seeking a motivated and customer-focused individual to join our team as an Entry Level Service Advisor & CustomerRepresentative. In this role, you will be responsible for assisting customers with their service needs, providing exceptional customer service, and ensuring that all vehicles are serviced in a timely and efficient manner.
Responsibilities:
- Greet customers and assist them with scheduling appointments for service
- Communicate with customers to gather information about their vehicle's service needs
- Provide estimates for service costs and recommend additional services as needed
- Coordinate with the service department to ensure that work is completed on time
- Follow up with customers to ensure their satisfaction with the service provided
- Handle customer inquiries and concerns in a professional and timely manner
- Maintain a high level of product knowledge and stay up to date on industry trends and developments
Qualifications:
- High school diploma or GED required; college degree preferred
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Excellent organizational and time management skills
- Basic computer skills and familiarity with automotive service software
- Willingness to learn and grow within the automotive industry
This position offers a competitive salary ranging from $54k to $65k, depending on experience, as well as benefits such as health insurance, paid time off, and opportunities for advancement within the company. If you are a motivated and customer-oriented individual looking to start a career in the automotive industry, we would love to hear from you. Apply today to join the Bertera Nissan team!
$54k-65k yearly 60d+ ago
Customer Sales & Serv Rep
DTS Fluid Power 3.6
Customer support representative job in South Windsor, CT
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
Assist customers by phone and in person at our facility
Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
6 months of customer service experience preferred
Desire to increase knowledge in industrial distribution products
Excellent telephone skills
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
SAP / ERP experience, preferred but not required
Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
Base salary and bonus opportunities
Health, vision, and dental coverage, 401(k) w/ company match
Paid vacation, sick time, and company holidays
Tuition reimbursement
Personalized training and development program
Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$44k-61k yearly est. Auto-Apply 60d+ ago
Customer Experience Specialist I
Solomonedwards 4.5
Customer support representative job in Hartford, CT
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Operate in a call center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator (written and oral).
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141855
### Place of Work
On-site
### Requisition ID
141855
### Application Email
****************************
$20-24 hourly Easy Apply 60d+ ago
Customer Service Representative - Annuities - $500 SIGN ON BONUS
Global Atlantic Financial Group 4.8
Customer support representative job in Hartford, CT
About Global Atlantic Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR's powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit ***********************
Client Care Advocate - Annuities
Start Date: February 23, 2026
Location: Hartford, CT
Hourly Rate: Hartford - $21.49 per hour + overtime with a $500 sign-on bonus
Paid Training:
* Training lasts approximately 12 weeks
* Training hours are Monday - Friday, in-office, from 8:30am - 5:00pm EST and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls
* After training, you will follow a hybrid schedule
* Our contact center is open as follows:
* Monday - Thursday 8:00am - 7:00pm EST
* Friday 8:00am - 6:00pm EST
This role will work an 8 hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST.
Perks and Benefits:
* $500 sign-on bonus
* All IT equipment provided
* Hybrid work schedule after training period (M -TH in office)
* Free lunch and parking
* Referral bonuses
* Eligible for annual bonus
* Comfortable workspaces and game rooms
* 12 days annual PTO plus 5 days sick time, 11 holidays and volunteer time off
* Free health insurance - employee & children levels based on salary band
* Training & career advancement
* 401(k) match and equity opportunities
* Tuition, adoption, and lifestyle reimbursement
POSITION OVERVIEW
Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in Hartford. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our annuity customers, internal and external, by performing the following duties:
RESPONSIBILITIES:
* Understands insurance products, procedures, and system capabilities
* Responds to inbound calls providing excellent customer service
* Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable
* Receives and resolves telephone inquiries from parties of the contract within service standards
* Identify, communicate, and proactively work to solve problems or issues
* Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State
* Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
* Focuses on Global Atlantic's long-term success by building strong (internal and external) customer relationships
* Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance
* Main contact for assigned sales representatives, accounts, and states
* Provides a broad range of technical and operational support to clients and agents
* Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
* Participation in team meetings and other cross functional groups is expected
* This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel
* Provides other duties as assigned by management
REQUIRED QUALIFICATIONS:
* Bachelor's degree or equivalent work experience
* 1+ years' experience in customer service
* Strong PC and Software skills, especially Microsoft Office products
* Insurance industry knowledge is a plus
PREFERRED QUALIFICATION:
* Proven ability to grasp new products, concepts, and procedures
* Understanding of the industry, sales process, and distribution channel
* Strong attention to detail with excellent organizational skills
* Great interpersonal and team skills required
* Strong written and oral communication skills
* Excellent phone presence and presentation
* Ability to maintain positive attitude and composure in dealing with difficult situations
* Demonstrated flexibility with schedules and time management
* This position is not eligible for visa candidates now or in the future.
#LI-KS1
Privacy Statement
Our employees are in the office 5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to *****************
Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.
$21.5 hourly Easy Apply 45d ago
Barista & Customer Service Associate
Dunkin'-Franchisee of Dunkin Donuts
Customer support representative job in Shrewsbury, MA
The Cadette Network is currently Hiring Immediately for Team Members to join our network! 5 stores located on Belmont and Lincoln St in Worcester and all 5 locations in Shrewsbury, MA.
Well let you in on a little secret... while everyone knows that America Runs on Dunkin, we know that Dunkin runs on our incredible team members. Ready to come run with us?
Heres whats in it for you:
To keep our amazing team running, employees at our Dunkin Restaurant enjoy a bunch of perks:
Hours that work for You
Competitive Pay
Free Uniforms
Career Development and Growth
Employee Discounts
Training and Ongoing Development Opportunities
Referral Bonuses
Bonus Potential
Healthcare
Heres who were looking for:
Someone who comes to work with a positive attitude ready to provide an exceptional guest experience
A team player who excels in a fun, fast-paced environment while following brand standards as well as safety/sanitation standards
Someone with a great attitude who has a desire to learn and is able take feedback from their supervisor and run with it
Join us immediately for the Summer and Beyond!
Click to Apply or Apply in Restaurant
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success. Crew Members are the foundation of what keeps the store and America running.
Our 3,2,1 philosophy is that "With just 3 feet between you and our guest, you have 2 minutes to provide 1 exceptional service experience," George Cadette (Franchisee).
$28k-37k yearly est. 17d ago
Call Center Marketing Specialist
Yankee Home 3.6
Customer support representative job in Chicopee, MA
Call Center Marketing Specialist
Yankee Home - Chicopee, MA Job Type: Part -time Shifts: 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift
Location: On -Site, Chicopee, MA 01022
Yankee Home Improvement, one of the best -known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives.
In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top -rated home improvement products and services.
Your primary goal will be to build rapport, provide exceptional customer service, and schedule appointments for our sales team. We offer comprehensive paid training, uncapped earning potential with biweekly bonuses, and a comprehensive benefits package.
If you possess excellent communication skills, a positive attitude, and a passion for helping customers, we want to hear from you! Join us at Yankee Home Improvement and be part of a team that values integrity, responsibility, excellence, and listening.
Control your own pay - your bonus is uncapped, based on the performance you bring to the table!
Qualifications:
Enthusiastic and positive attitude.
Exceptional communication skills.
Creativity and problem -solving ability.
Basic technological aptitude.
Reliable transportation.
High school diploma or equivalent (required).
Experience in customer service or call center (preferred).
Then We Will Provide:
Comprehensive, Paid Training
Uncapped earning potential - bonuses paid biweekly
Team -based incentives and Employee Appreciation events
Opportunities for Advancement
Flexible Work Schedules
Requirements:
Reliable Transportation
Ability to commute to Office in Chicopee, MA
High school or equivalent (Required)
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
What's in it for you:
Pay: $16.00 - $19.00 per hour
Bonus opportunities
Performance bonus
Comprehensive paid training
Uncapped earning potential with biweekly bonuses
Employee discount
Requirements
Available to work on -site at the Chicopee Office
Available to work 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift
Enthusiastic and positive attitude.
Exceptional communication skills.
Creativity and problem -solving ability.
Basic technological aptitude.
Reliable transportation.
High school diploma or equivalent (required).
Experience in customer service or call center (preferred).
Benefits
Uncapped earning potential with biweekly bonuses
Employee discount
Equal Opportunity Employer
Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Job ID: ZR_9_JOB
$16-19 hourly 60d+ ago
Customer Experience Coordinator- Shrewsbury, MA
Veterinary Emergency Group
Customer support representative job in Shrewsbury, MA
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!
At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.
This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.
VEG is a 2025 and 2026 certified Great Place to Work.
THE JOB
As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.
WHAT YOU'LL DO
* Greet every customer with warmth and urgency, whether in person, over the phone, or online
* Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
* Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs
* Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
* Keep nurses and doctors updated on customer needs for a seamless care experience.
* Provide confidential, compassionate guidance on financial options and end-of-life decisions
* Process payments accurately while protecting personal and financial information
* Follow up with customers after visits to check on their pet's care and strengthen relationships
* Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital
WHAT YOU NEED
* 2+ years of experience in a customer service role
* Advanced knowledge in computer programs and practice management software
* Highly organized, with strong attention to detail
* A strong communicator; able to interact positively with anyone and everyone
* A strong multitasker, able to thrive amid chaos
* High emotional intelligence, able to read a room and plan and act accordingly
* Adaptable and amenable in high stakes environments
* Must be willing to work in a noisy environment with strong or unpleasant odors
* Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
* Work well in a fast-paced environment with people from all backgrounds and different personality types
WHO YOU ARE
* Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
* Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
* Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
* Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
HOW WE INVEST IN YOU
* Competitive compensation, including base and 401K match
* Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
* Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
* A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
* Clinical student loan repayment so you don't need to worry about your student debt
* Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
* Flexible work schedules to support your life outside of work
* Generous employee referral program, so our awesome people can bring in more awesome people
* And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry
DEI
At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated.
We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.
$39k-52k yearly est. 53d ago
CPC Processer Customer Support
Datavant
Customer support representative job in Hartford, CT
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
CPC Processor I CustomerSupport to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
This is a Remote role (Call Center)
+ Full-Time: Mon-Fri 8:30am-4:00 pm EST
+ Comfortable working in a high-volume production environment.
+ Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
+ Documenting information on multiple platforms using two computer monitors.
+ Proficient in Microsoft office (including Word and Excel)
**You will:**
+ Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
+ Answering release of information related telephone calls and inquiries accurately and timely.
+ Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
+ Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
+ Follow all department and/or site specific processes and procedures accordingly.
+ Meet and maintain the department's productivity and quality assurance expectations.
+ Responsible for following all company policies and procedures as posted or communicated by management.
+ Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
+ Maintains a high level of professionalism and good rapport with co-workers and members of management
+ Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
+ Performs work in accordance with the training and direction provided and adheres to facility specific procedures
+ Attends mandatory employee in-service meetings and/or training sessions, if so directed
+ Maintain an acceptable attendance record and reports to work as scheduled.
+ Performs other duties as assigned.
**What you will bring to the table:**
+ High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
+ Friendly, professional manner of communication. Good customer service skills.
+ Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
+ Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
+ Ability to stay organized while working quickly. Strong attention to detail is also required.
+ Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
+ Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
+ To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
$15-18.3 hourly 11d ago
Learn more about customer support representative jobs
How much does a customer support representative earn in Chicopee, MA?
The average customer support representative in Chicopee, MA earns between $37,000 and $56,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.
Average customer support representative salary in Chicopee, MA