Customer Support Representative Jobs in Cranberry, PA

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania. Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team! The Outreach Associate is a high-profile and visible role that will build relationships with local businesses, organizations and leaders and provide customer support to increase the number of EV charging stations at homes, businesses and communities throughout the Pittsburgh region. The Outreach Associate will drive awareness and deliver educational content and experiences to new and current customers. Location: Hybrid (see below), downtown Pittsburgh, Pennsylvania Responsibilities: Execute on DLC's electrification and load management strategy with an emphasis on the building and transportation market segments. Lead customer and stakeholder research and segmentation activities to identify key audiences, communication channels, characteristics, strategic messaging, etc. in partnership with DLC's customer insights team. Develop and execute on an outreach plan to reach target audiences in support of DLC's electrification and load management strategy, including tactics such as advertising campaigns, email marketing, and educational events. Collaborate with DLC's corporate communications and customer experience teams to develop informative and influential materials, including print and digital content, such as social media, web, and email campaign content. Develop a marketing plan for each electrification and load management program offered to customers to generate customer participation and/or leads. Identify and promote tools, resources, and funding opportunities to support customers in the adoption of electrified technologies, such as electric vehicles, heat pumps, and time of use rates. Provide exceptional service to customers requesting assistance with electrification or load management matters in collaboration with internal subject matter experts. Build a regional contractor network and workforce development initiative for local electrical contractors and technology vendors. Implement a rebate program to encourage low-income housing providers to install electric technologies, such as heat pumps, heat pump water heaters, induction stoves, or electric vehicle charging. Engage employees in electrification and load management efforts through internal communications, trainings, events, incentives, and other programs. Develop and manage vendor contracts, monitor budget performance, forecast spend, and track performance against KPIs for customer outreach, workforce development, customer rebate, and any other assigned activities. Education/Experience Requirements: Bachelor's degree in marketing, business, communications, or sustainability is required. Three (3+) or more years of relevant experience is required. Experience with developing and executing marketing plans and tactics, such as event planning, email campaigns, and lead generation, particularly B2B, is highly desired. Why you'll love working here: We live by our values! We are safe above all else. We must keep ourselves, each other, our customers and communities safe. We are guided by our commitment to integrity and never compromising on ethics. We are dependable, collaborative and steady; we are a trusted partner to all. We believe in equity and equal access to work, resources and opportunities are critical elements of a clean energy future for all. We are ingrained in our community; we work where we live and are committed to serving our vibrant, diverse communities. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. EQUAL OPPORTUNITY EMPLOYER Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action. Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at *************** and describe the specific accommodation requested for a disability-related limitation.

Department: Supply Chain Chicken of the Sea is an iconic American brand that was founded in 1930. Today, Chicken of the Sea enjoys broad distribution across all major retail channels, with growth opportunities in foodservice and outside the U.S. Besides its eponymous brand, Chicken of the Sea also sells Genova and King Oscar premium seafood products. Chicken of the Sea International (COSI) has been wholly owned since 2000 by Thai Union (TU), the largest global producer of ambient seafood. Chicken of the Sea Frozen Foods is a sister U.S. company that focuses on frozen and chilled seafood sales. Other iconic seafood brands in the TU Global portfolio include John West, Mareblu, and King Oscar. Under the leadership of CEO Thiraphong Chansiri, Thai Union has more than tripled its revenue to over $4 billion annually and has an aggressive growth agenda. Chicken of the Sea International operates under the common corporate vision, mission and values of Thai Union, an industry leader in sustainable fishing practices and manufacturing processes that capture the freshness, nutritional value, and sensorial experience of seafood. The global organization lives by the 6 deeply held values: Passionate, Humble, Respectful, Responsible, Collaborative, and Innovative. COSI is an organization that is very proud of its heritage. First established as VanCamp seafood company more than 100 years ago (1914), the company celebrates its story as one of the oldest food companies in the country that is still in operation. The company is currently undergoing a significant business transformation aimed at accelerating business growth. About the Role: We're seeking a skilled Customer Service Representative to join our dynamic Customer Service Team. This role plays a crucial part in the order processing and fulfillment process, requiring excellent communication skills, a positive attitude, and a collaborative mindset. Responsibilities: Open and maintain customer accounts by accurately recording key account information. Enter EDI and Manual orders, ensuring correct pricing and timely communication of delays or inventory shortages to Sales and Customers. Contribute to achieving key performance indicators, including daily sales, on-time performance, open orders, and department efficiency. Ensure the attainment of customer delivery service targets, proactively identifying and escalating potential issues concerning customer-facing issues. Take ownership of key accounts, delivering best-in-class service and communication. Collaborate with other departments, including Logistics, Integrated Business Planning, and Sales, to streamline processes and enhance customer satisfaction. Assist in clearing deductions and execute policies to prevent future deductions. Work closely with the Customer Service Manager to develop solutions for common problems. Process returns efficiently and accurately. Perform other responsibilities as assigned. Requirements: 0-4 years of experience within a customer support position, preferably in an order entry or order fulfillment role. Proficiency in Microsoft Excel. Excellent written and verbal communication skills, along with strong organizational abilities. Ability to communicate effectively and interact professionally with customers, colleagues, and management. Utilize company-wide communication tools such as Microsoft Teams and Skype for Business. Schedule availability from 8:00 am to 5:00 pm EST. Preferences: Experience with multiple ERP Systems (e.g., Oracle, SAP, etc.). 4-6 years of experience within a customer support position, preferably in an order entry or order fulfillment role, in lieu of a college degree. Bachelor's degree in Business, Logistics, Supply Chain, or a related field. Experience with end-to-end supply chain, product distribution, and billing systems. Previous experience in Consumer Products and Food Service industries servicing sales and operations. Ability to take initiative, work independently with minimal supervision, and exercise good business judgment. Strong organizational skills with the ability to plan, organize, prioritize, multitask, and use time effectively. Attention to detail and a commitment to delivering high-quality work. The employee is required to comply with all company policies, rules, and directives, including safe work practices. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work

- Vaco has partnered with a company and they have an opening for a Customer Service Representative to cover an employee who is currently on medical leave until May 2025. There is possibility to transition to direct hire and join the inside sales team. Ideal candidate will be technologically savvy, great customer service background, and ability to work in a fast paced environment. Reporting to the Director of Operations, this person will be selling different petrol products to commercial and small business clients. Key Responsibilities: Order Management Taking calls from Sales Reps, Drivers, and Manufacturing personal Address customer inquiries Resolve billing invoices with team members Customer data account management Perform receptionist duties and communicate with customers and visitors as needed. Education & Experience: High School Diploma or GED required. Minimum of 2 years of experience in customer service or a call center environment. Proficiency in MS Office and working knowledge of ERP systems. Strong interpersonal, communication, and time-management skills. Ability to lift 25 lbs., use office equipment and speak on the phone for extended periods, and move between office areas. Schedule - 8:00 am - 4:30 pm Monday through Friday

We are looking for candidates that are interested in a Customer Service position. This position will respond to e-mail inquiries and inbound telephone calls regarding our client's products. Must have excellent phone skills and verbal, written and interpersonal skills. Must be able to multi-task and be very organized. This position will use a computerized system for tracking, information gathering, and/or troubleshooting. College degree is not a prerequisite but nice to have. This position is with a very highly regarded Fortune 500 company at their Cranberry Township location. This role is 100% onsite and includes free parking. This is a M-F daylight position and the hours are 8am - 4:30pm. The hourly pay is $23/hour. This is a 10-month contract position with an excellent chance to be extended or converted to fulltime hire. This is a great opportunity to get a big-name company on your resume and a foot in the door. Please only apply if you are eligible to work for any employer in the U.S. on a permanent basis. CornerStone Consulting Group, Inc. is an IT and Data Analytics consulting and staffing and permanent placement company. To find out more about us, please check our website at ************************

We are seeking a motivated, professional Client Service Associate who can excel in two key areas: providing executive level administrative support to several Financial Advisors and offering concierge level service and attention to AFG clients. This position is an essential part of an experienced and knowledgeable team that prides itself on consistently exceeding client expectations. This role will enjoy a hybrid schedule but will spend more time in the Pittsburgh, Pennsylvania office during the orientation and training period. Once fully trained this position will spend one day a week in the office. This position reports to the Client Service Manager. As a Client Service Associate, no two days look the same, but most will include a mix of the following: Develop sound client relationships by providing exceptional care in researching and responding to inquiries from clients and related contacts via telephone, e-mail, and written correspondence. Act as the liaison between the clients, advisors, and mutual fund companies. Performs transactional activities such as opening and funding accounts, facilitating portfolio changes, and money movement. Support and collaborate with financial advisors for daily client meetings and calendar activities. Master essential trading and money movement processes and procedures. Proactively provide research and background to advisors to facilitate responses to ad hoc questions and client requests. Maintains CRM database - from entering new client data through confirming account closure procedures. Utilize eMoney financial planning software to update client portal information and generate reports. Assist clients with online access to their client portal, investment accounts and market data. Acquire working knowledge in specialized areas of client administration such as estates and retirement. You might be a great match if you have: Exceptional customer service skills and the ability to develop a rapport with clients and related professionals of varied ages and backgrounds. Financial services industry experience is a strong preference. Bachelor's Degree preferably in business or related field with two years' experience, or an associate degree combined with related experience. Advanced user of Microsoft Word, Excel and Outlook. Proficient in Teams, OneNote, SharePoint, Zoom, and DocuSign. Strong attention to detail with high level of accuracy, initiative, and follow-through. Self-motivated and responsible with ability to work effectively both independently and as part of a team. Ability to adapt and stay current on software applications, operational procedures, and industry regulations. Currently hold or a willingness to earn the Securities Industry Essentials (SIE) Certification. What AFG Offers: A comprehensive benefits package that includes medical (2 plan options), dental, vision, core and buy-up life insurance, short and long-term disability coverage and company funded flexible spending accounts. Generous paid time off program. A best-in-class 401K plan with online planning and reporting tools. Wellness program with additional time off rewards. Easily accessible office with free parking for onsite days.

As a Sales Associate, you represent Von Maur and impact our reputation as America's Leading Department Store. You have the opportunity to make a lasting impression on the customer's shopping experience. WHAT YOU'LL DO: Own the customer experience - greet people sincerely, be friendly and thank every customer Develop relationships to grow your business Highlight product knowledge and store services to create the best customer experience Ring POS transactions and key account information Maintain a visually appealing and clean department Achieve individual sales and account goals Be available to work day, evening, and weekend shifts WHAT YOU CAN EXPECT: We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Commission incentive - the more you sell the more you make! Generous merchandise discount Comprehensive benefits 401(k) retirement plan No extended holiday hours Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.

Job Title: Customer Service Representative Job Duration: 3+ Months (Contract to hire possibility) Location: Must be local to any of the following offices: Pittsburgh, PA; Camp Hill, PA; Parkersburg, WV. Must reside within a 45-minute commute from any of these 3 offices. Will work remote but may be required to work on site in either the Pittsburgh or Camp Hill location. Will be required to be onsite 1-2 times per quarter (subject to change per business needs). Start date: 2/10/2025 (only start date) Job Description: Will work remote but may be required to work on site in either the Pittsburgh or Camp Hill location. Will be required to be onsite 1-2 times per quarter (subject to change per business needs). You will be required to go onsite if facing system or equipment issues. Candidates must have a form of transportation to get to the office. High speed home internet is a requirement. Upon equipment failure, you would be required to go into the office that day to exchange any non-working equipment Candidates must be available to work ANY shift between 8:00am to 8:00pm. Responsibilities and Qualifications: Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system. Bilingual Spanish speaking candidates are welcome and encouraged to apply This is high energy role and requires individuals who can adapt to changes quickly Will work in a fast-paced environment Must have empathy and the ability to control conversation/call High school/GED required Must have customer service experienc Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience Soft skills are very important to this role and require a level of professionalism and caring. Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination. Must be able to work any shift between 8:00AM - 8:00PM Must be open to working the 11:30AM - 8:00PM shift, which is a daily shift Professional behavior, on camera training and adherence to the current Work from Home policy is required. Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class. Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones.

Job Title: Commercial Customer Service Representative Agency Story: Our client is a Property & Casualty insurance agency with multiple locations across western Pennsylvania and licensed in 5 states. Each of the individual agencies that make up the organization have been staples in their communities for decades and are very active in local volunteering. As a young, vibrant agency that is growing, we have an opportunity for a new Commercial Customer Service Representative. We have designed a customer experience process that works, and we are looking for the right associate to join the team! What We are Looking for: We're looking for a friendly personality, warm smile, and a great attitude to fill one of our licensed commercial customer service positions. The Licensed Service Representative is the face and voice of daily policy interactions with a goal of always leaving the customer better than they were before. Our service team is responsible for processing changes on existing insurance policies, reviewing policies with our customers, uncovering sales opportunities, and other tasks required to provide outstanding support to our insureds. As a Commercial Customer Service Representative, you agree to become an important team member at the front line of our business. With this, it is vital to have a pleasant phone manner, strong communication skills, and a positive attitude that leads to quality customer service. We are looking for an insurance professional who is looking for an agency that will invest in them and their career. In this role, we provide coaching, technology to support the customer experience, an agency-wide culture of excellence, access to top-tier markets, as well as a proven retention process. Mission of the Role: To serve the commercial lines business by maximizing the client experience and applying these strategies daily. This includes completing customer changes, issuing certificates of insurance, communicating with insurance carriers, quoting and selling in-bound leads, and making sure our customers get best-in-class service. Here are some daily responsibilities: Bring a positive attitude and smile Process changes to existing policies Process payments and resolve billing inquiries Issue certificates of insurance Quote and sell in-bound sales leads Review policies with our clients Uncover and explain gaps in their coverage Recommend additional insurance solutions Provide relevant sales leads to our personal lines department Ongoing updates to customer contact information Clearly and effectively communicate with the clients to manage expectations Be proactive in working with clients Benefits: Healthcare insurance available Life insurance, short-term & long-term disability included 14 days paid time off to start 401(k) with 4% Agency match Paid Holidays (about 8 days per year) Career development opportunities If you are looking to work for a local business that cares about the community-consider us! Commercial service team members are required to have a valid Property & Casualty insurance license. Unlicensed hires will be required to obtain a Property & Casualty insurance license within 2 months of employment.

What You'll Do: As a Vehicle Service Specialist (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace batteries, inspect and replace lights and wipers, perform an 18-point safety check, and more. You'll work as a team to provide quick, easy, trusted services to our guests, and have fun doing it! At VIOC, it all starts with our people. That's why we foster a welcoming workplace for all team members and encourage those from a wide variety of diverse backgrounds and experiences to apply. The perks and benefits we'll provide you*: Competitive weekly pay - $15.50 Paid on-the-job training - No previous automotive experience is required Flexible work schedule: No late evenings or holidays Paid time off (PTO), and holiday pay Tuition and certification assistance and access to a FREE online university Medical and prescription drug coverage - with Health Savings Account contributions Dental, vision, and 401(k) savings plans - 100% match up to 5% We promote from within - a commitment we are passionate about Back-up Child and Elder Care Company provided uniforms and tools 50% discount on Valvoline Instant Oil Change automotive services What you'll need to succeed: Flexibility to work weekends An eagerness to learn, a friendly attitude, and a desire to be part of a customer-focused team Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds Mobility to crouch, bend, twist, and work with your hands above your head Comfortable working in a non-climate-controlled environment English fluency in reading, writing, and speaking How you'll advance in your career: At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair and honest values, we're here to help you reach every milestone. *Terms and conditions apply, and benefits may differ depending on location Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email *****************to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

VisitPITTSBURGH is a tourism development organization dedicated to expanding the tourism economy across Allegheny County. The organization generates positive economic impact across the tourism verticals of business events, sports, and leisure travel. VisitPITTSBURGH achieves its goals, including ensuring the region of certain economic benefits, through the combined efforts of all team members throughout the organization. The Visitor Experience Representative reports to the Manager, Visitor Engagement is responsible for promptly and effectively assisting business and leisure traveler inquiries or concerns. Essential Functions Deliver exceptional customer service to all inquiries, providing accurate and helpful information around topics such as popular attractions, transportation, restaurants, and lodging. Ensure a positive and engaging interaction with visitors, leaving a lasting impression of Pittsburgh's hospitality. Responsible for addressing daily online (LiveChat) and telephone inquiries Enters visitor inquiry and other business services information into CRM and prepares materials as needed. Other projects as assigned by Manager, Visitor Experience or Director, Destination Experience related to visitor experience for business event attendees or leisure visitors. Skills & Specifications High school diploma or equivalent; additional education in hospitality, tourism, or a related field is a plus. Strong customer service skills with a friendly and approachable demeanor. Excellent communication skills. Detail-oriented with the ability to process and fulfill mailing requests accurately. Familiarity with Pittsburgh's attractions, events, and tourism resources is required. Proactive problem-solving skills to address visitor inquiries effectively. Team player mentality and the ability to collaborate with other visitor experience staff. Knowledge of Microsoft Outlook, Word, and Excel, as well as general internet usage. Must be able to remain in a stationary position 75% of the time. Occasionally move boxes weighing up to 30 pounds. The individual must possess a valid PA/US driver's license and credentials required to travel by Air both domestically and internationally. This role is non-exempt and requires in office presence 5 days a week. Core hours for this position are 9am to 5pm

Financial Services Company in Pittsburgh seeking Recent College Grads! Title: Client Services Associate Performs Data Entry for Financial client information!

JHR Solutions is a dynamic freight brokerage and asset-based agency headquartered in Moon, PA. Established upon core values of grit, resiliency, accountability, communication, strategic thinking, and family, JHR Solutions has rapidly grown to be a leading transportation provider. With a focus on simplifying shipping for customers, JHR Solutions services a diverse range of industries with a dedicated and experienced team. Role Description This is a full-time on-site role for a Customer Service Representative at JHR Solutions in Moon, PA. The Customer Service Representative is responsible for primarily tracking and tracing our live shipments. This includes shipments to be picked up, in transit and upon delivery. This person is extremely organized to make sure that these notifications on truck status are timely and accurate. The Customer Service Representative is crucial to ensuring we provide a high level of service to our customers. We need people willing to go the extra mile. They have heart, thrive in a dynamic environment and have the ability to get things done. Make an immediate impact on a fast growing start-up. Qualifications Be a winner - competitive and have grit Customer Service Representatives, Customer Support, and Customer Service skills Strong interpersonal and communication skills Ability to prioritize and manage multiple tasks/projects effectively Problem-solving and conflict resolution abilities Experience in the transportation or logistics industry is a plus Proficiency with G-Suite/Microsoft Office is a bonus High school diploma or equivalent; additional certification in customer service is preferred

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Responsibilities: Manage a growing team of Patient Success Specialists (call center) and assist with the day-to-day operations of the Patient Success team to ensure operational excellence and adherence to SLAs Review and analyze team and individual Specialists' performance data to meet and exceed structured performance targets across the team Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth Manage the queue, backlogs and workflows of the Patient Success team and make tradeoffs to optimize performance Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team Foster a collaborative, cohesive, and enjoyable team dynamic Requirements: Bachelor's Degree in Communication, Business Administration or equivalent degree/experience 3+ years of leadership experience in a fast paced environment 2+ years of customer service, healthcare, pharmacy or other relevant experience Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners Ability to leverage data to make crucial decisions independently Strong problem solving skills, especially when working with ambiguous information Attention to detail with a knack for precision and organization Confident, patient, respectful, and a clear communicator Location: Onsite, 5 Penn Center Blvd, Pittsburgh, PA 15205 ( Robinson Township) Work hours: M-F, 9am-5pm EST

Calgon Carbon | A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers with outstanding products that make the air we breathe and the water we use safe for generations to come. Customer Service Expert I Location: Headquarters - Moon Township, PA Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) - Generous Company Match! Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities. Hours of work: Full-time position with hours Monday-Friday 9:00-5:00 The Customer Service Expert I will process basic sales and service orders in SAP for carbon and service. They will work very closely with Sales, Logistics, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing. Duties and Responsibilities (not limited to) * Provide material availability and delivery information to sales staff, customers, etc. * Secure information for creation and maintenance of customer master files and price condition records in SAP * Provide freight quotes to customers for LTL shipments using the FDS tool * Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues Qualifications * A high school diploma or equivalent certification is required * 0-2 years of sales and distribution/customer service experience is required * SAP experience is preferred More about Calgon Carbon, A Kuraray Company We are a company of scientific innovators with over 205 patents. For over 75 years, we've been innovating solutions to the world's emerging challenges. Since creating the first activated carbon products from bituminous coal in the 1940s, Calgon Carbon has been a pioneer in developing advanced products, systems and services for air and water purification. Calgon Carbon's product portfolio now encompasses more than 700 direct market applications. Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,350 people and operates 20 manufacturing, reactivation, innovation and equipment fabrication facilities in the U.S., Asia, and in Europe, where Calgon Carbon is known as Chemviron. Calgon Carbon was acquired by Kuraray in March of 2018. With complementary products and services, the combined organization will continue to focus on providing the highest quality and most innovative activated carbon and filtration media products, equipment, and services to meet customer needs anywhere in the world. Calgon Carbon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans VEVRRA Federal Contractor

- Zendesk Explore Custom Reporting Expert **Zendesk Explore Custom Reporting Expert** Location: Pittsburgh, Pennsylvania, USA Apollo Neuroscience is seeking a Zendesk data and reporting expert to develop a custom reporting dashboard in Zendesk Explore, to visualize specific data, and streamline our reporting. Reporting Needs: - A single dashboard of tables, graphs, and visualizations that detail Apollo's product refunds, exchanges, and return processes. - The ability to specify date ranges, to compare our rate of return, refund, or exchange in a given period, and compared to weeks, months, or years prior. - Graphs & visualizations describing: * The reasons why customers are returning product. * Product defects associated with returns. * Returns, refunds, or exchanges, compared to the manufacturing series of our products. Apollo's customer service team captures each and every return request in Zendesk, and fills in custom fields on associated tickets with all relevant and essential reporting data. Project Timeline: 1 to 2 weeks. This project has the potential to extend: * After reviewing the final product of the reports produced. * Or with the integration of new datasets associated with our return process. Skills and Experience Required: * Expert proficiency in Zendesk management and administration. * Experience developing custom Zendesk Explore reports and dashboards for business KPIs. * Zendesk API * 2+ years' experience developing dashboards and online reports. Nice to Have: * Have passed the certification exam for Zendesk Explore CX Analyst. * Experience fusing data from heterogeneous data systems.

To perform the registration of patients and to order laboratory tests in accordance with the physician's written order. Prepares printed laboratory test reports for timely distribution by established methods. Answers or transfers telephone inquiries providing general information to the public. Provides test results to authorized personnel through verbal or printed communication. Requirements High School Diploma or GED equivalent with medical terminology and computer skills. Successful completion of Acts 73 and/or 169 clearances within 90 days of commencing employment, if applicable. Preferred Knowledge of laboratory terminology and ICD-9 coding.

Customer Services Representative page is loaded **Customer Services Representative** **Customer Services Representative** locations Cranberry time type Full time posted on Posted 30+ Days Ago job requisition idR-324 **Cranberry:** 260 Garden View Lane, Cranberry Township, PA 16066 **Work Days and Expected Hours:** **Monday - Thursday:** 8:30 AM - 4:00 PM **Friday:** 8:30 AM - 5:00 PM **(Must be flexible around branch hours)** **Function:** Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests solutions and options to the customer and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. **Duties and Responsibilities:** * Develops a working skill set, including competencies in bank operations, a strong knowledge of policies and procedures and bank products/services available to customers. * Shows accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual. * Demonstrates knowledge of Consumer Bank Customer Service Expectation & offer each customer exceptional customer service as outlined by Branch Management. * Applies a combination of knowledge of the Customer Service Information Inquiry Computer Systems, service skills, product knowledge, and knowledge of policies and procedures to successfully operate a customer service window in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following: + Utilizing Computer Inquiry System to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect customers and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification). + Accepting deposits, verifying endorsements, and issuing receipts. + Accepting checks or coupons for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization. + Accepting savings deposits and withdrawals and performing related duties. + Providing additional customer services, including bank money orders, and other services. + Accepting various loan payments or other types of payments. + Balancing cash drawer daily. + Assisting in ATM balancing & settlement, where applicable. + Assisting in vault balancing, as requested * Promotes the bank's services, answers questions regarding banking matters, and directs customers to other departments for specialized services. Identifies customer needs through profiling each customer with Computer Inquiry System for other services to expand relationships and develops new customers to increase market share and improve profitability. * Contribute to Branch Sales/Service Plan as detailed by Branch Management + Utilize the Sales & Service Opportunity tool to personally be aware of customer(s) who you introduced to a banker. * Provides services including night deposits, mail deposits, and safe deposit admittance, as needed. * Maintains a positive relationship with bank customers and seeks to contribute to help grow the branch by producing leads to the Personal Banker platform. * Maintains a good working relationship with all bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization. * Attends and successfully completes all required training on Customer Service Information Inquiry Computer Systems, , regulatory and product knowledge etc. as needed. * Performs additional duties as required. **Physical Demands** Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day. Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18”-20” for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. **Education** Requires a high school diploma or equivalent basic academic education. **Experience** One to two years general experience and the successful completion of the retail training program. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) **Salary Range:** $15.00 - $19.23 S&T Bank believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. S&T Bank is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at ************ or *****************.

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide various support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary Objective To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Primary Function and Scope * Provides customer account management in a call center environment, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management. * Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). * Responsible for keying in orders, processing faxes, and preparation of reports. * Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. * Participates in special projects and performs additional duties as required. Experience and Knowledge Required * High School Diploma or GED equivalency required. * 3+ years of call center or customer service experience. * Focus on customer account management preferred. Competencies Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship-building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail-oriented with the ability to multi-task, manage priorities, and manage time effectively. Ability to work in a fast-paced environment. Other Pertinent Job Information While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift to 15-30 lbs and at certain times, you may be required to safely lift to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant. Apply now " Apply now * Apply Now Start Please wait... a.dialog ApplyBtn { display: none; } Find similar jobs: Dal-Tile Sales Jobs * Dal-Tile * American Olean * Marazzi US * * * * * *