Customer support representative jobs in District of Columbia

Clearance: Public Trust (Candidate must currently hold-or be able to obtain-Public Trust; DOJ Public Trust preferred) Work Type: Onsite, Government Site Schedule: 24/7 Operations (Standard 40-hour workweek; no telework) Contract: 6-month assignment with extension potential Role Summary The EOC Specialist - Junior provides enterprise-level monitoring, incident management, and operational support for the Department of Transportation (DOT) Headquarters. The role supports near real-time infrastructure and network monitoring, incident response, troubleshooting, communication workflows, escalation management, and documentation activities within a 24x7 EOC environment. Daily work includes responding to events, performing early analysis, coordinating with DOT Tier III teams and external vendors, and ensuring accurate reporting and knowledge transfer. Key Responsibilities Provide proactive and scheduled console monitoring of enterprise infrastructure and systems (hardware, network, critical systems) in near real time. Respond to events, alerts, and automated tool notifications; perform early analysis and validate events with appropriate POCs. Troubleshoot affected configuration items (CIs), including performing ping tests and accessing routers/switches to review logs and interface status. Escalate issues by opening and assigning ITTSM tickets; coordinate with DOT Tier III teams and external vendors such as AT&T. Generate and deliver required communications for incident management, including notifications, cyber incident updates, service degradation/outage messages, daily operations reports, and COE morning summary reports. Initiate Critical Incident Management processes and lead the Incident Response Bridge process, including capturing notes for outage communications and coordinating participant engagement. Perform Root Cause Analysis (RCA) documentation, gather supporting data, assign RCA numbers, and identify material to be added to the knowledge management repository. Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on data center support and escorting unbadged personnel. Maintain POC and site information for remote locations; create and update SOPs related to IMC processes. Generate and distribute daily and weekly operational reports. Identify problem areas within systems and coordinate actions for resolution using established concepts, processes, and procedures. Required Technical Skills Experience monitoring and managing enterprise systems and networks using advanced tools and technologies. Ability to perform network troubleshooting (ping, router/switch access, log review, interface analysis). Proficiency with event and alert response workflows in an enterprise operations environment. Experience with IT ticketing systems (opening, assigning, escalating, and managing tickets with internal teams and vendors). Strong incident management communication skills, including drafting notifications and operational summaries. Ability to initiate and support Critical Incident and Incident Response Bridge processes. Hands-on technical support capability for data center environments. Knowledge management experience: SOP creation, documentation updates, RCA creation, and repository maintenance. Preferred / Nice-to-Have Skills Familiarity with ServiceNow Familiarity with BMC Remedy Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, System Administration, or a related field (or equivalent experience). Minimum 2 years of experience supporting an enterprise operations center, monitoring systems, and managing networks at scale. Candidate must be a U.S. citizen or green card holder, with at least 3 years of residency in the U.S. Ability to obtain and maintain a Public Trust clearance (must be granted before assignment begins). About the Team / Company This role supports the Department of Transportation (DOT) under a Leidos contract as part of the Digital Modernization Business Unit. The Enterprise Operations Center (EOC) provides continuous (24/7) monitoring and incident response services for DOT systems. Work is performed onsite at the DOT Headquarters.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

--------------- We are seeking a Customer Success Executive to join our dynamic sales and marketing team. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving sales growth. The successful candidate will have a strong background in sales, sales channels, and sales analytics, and will be able to leverage these skills to drive customer success and retention. If you are a motivated individual with a passion for sales and customer satisfaction, we would love to hear from you. Responsibilities: Build and maintain strong, long-lasting customer relationships Develop a deep understanding of customer needs and requirements Collaborate with sales and marketing teams to identify growth opportunities Analyze sales data and customer feedback to drive sales strategies Provide exceptional customer support and ensure customer satisfaction Requirements Requirements: Proven work experience in sales, sales channels, or sales analytics (1-3 years) Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Bachelor's degree in Marketing, Business, or related field is preferred Review our requirements and set up an interview via our link: ************************************ 1-3 years of work experience in sales, sales channels, or sales analytics Strong communication and interpersonal skills Bachelor's degree in Marketing, Business, or related field is preferred

Job Description The National Association for the Education of Young Children (NAEYC) is a 501c3 nonprofit organization with a mission to promote high-quality early learning for each and every child, birth through age 8, by connecting practice, policy, and research. NAEYC is seeking a dedicated and proactive Customer Success Specialist to serve as the primary subject matter expert (SME) and a key point of contact for our customers. This role is crucial for ensuring our members, customers, and partners have seamless and successful experience with NAEYC's products, services, and systems. The specialist will be a master troubleshooter and a trusted liaison between customers, internal teams, and technology partners, with a strong focus on technical problem-solving and proactive process improvement. This is an essential position that combines hands-on support with strategic oversight, data analysis, and reporting. Responsibilities: Internal Customer Support & Technical Troubleshooting Serve as the go-to resource for Tier 1 and Tier 2 technical support across a wide range of customer issues. Diagnose and resolve low- to medium-priority technical problems via the call center and service console. Manage troubleshooting during high-volume periods to meet service level agreements (SLAs). Act as the primary contact for technical escalations with IT and Experience & Technology teams. Ensure consistent and controlled system changes by centralizing issue management. Fulfillment & Inventory Management Oversee the full lifecycle of NAEYC products, from creation to sunset. Supervise and guide the Fulfillment Coordinator to ensure efficient order processing and inventory control. Resolve system discrepancies related to orders, fulfillment, and returns. Support sales order fulfillment across Salesforce, LMS, and related systems. Proactive Process Improvement & Reporting Identify recurring issues and inefficiencies, proposing and implementing process improvements. Provide clear and concise reports to leadership on critical support requests, trends, and ongoing initiatives. Collaborate with technology teams to define system requirements and support technology enhancements. Training & Knowledge Sharing Design and deliver training on systems, tools, and processes for Customer Care staff. Maintain comprehensive documentation, handbooks, and resources for customer-facing agents. Case & Queue Management Manage customer service queues (e.g., **************) within Salesforce Service Cloud. Escalate and reassign cases to ensure timely resolution and maintain detailed records of support requests and outcomes. Analyze data to identify trends and inform long-term improvements. Other Duties Perform additional responsibilities assigned to support departmental and organizational goals. Qualifications Education & Experience Bachelor's degree or equivalent professional experience required. Minimum of 3 years of experience with Association Management Systems (AMS); experience with event registration, LMS, and customer ticketing systems a plus. Experience in a member-driven nonprofit or association environment preferred. Salesforce experience required; Fonteva experience strongly preferred. Supervisory experience a plus. Skills & Competencies Strong organizational and project management skills with exceptional attention to detail. Proficiency in CRM, AMS, and ticketing systems-especially Salesforce Service Cloud and Fonteva. Exceptional problem-solving and analytical abilities with strong technical troubleshooting expertise. Excellent written and verbal communication skills, with the ability to explain technical concepts clearly. Proven ability to multitask, prioritize, and make independent decisions. Proactive mindset with a focus on process improvement and continuous learning. Empathetic, culturally sensitive, and professional in all customer and colleague interactions. Mindset & Approach Customer-centric and solutions-oriented, with a passion for resolving challenges efficiently. Collaborative, adaptable, and committed to continuous improvement in support of organizational goals. Physical Demands: There are specific physical demands that must be met by an employee to successfully perform the essential functions of this position. For example, moving throughout a building, handling materials and objects, and communicating freely - writing, speaking, listening. Further discussion and reasonable accommodation will be considered to enable individuals with disabilities to perform the essential functions. Position Designation: Hybrid: This role is based in the DC Metro Region and is required to physically be on-site in the DC office 3 or more day(s) a week due to the needs of the position. Employees are expected to be in the office on Tuesday, Wednesday, and Thursday unless otherwise determined by immediate supervisor and department lead. Equal Employment Opportunity: NAEYC is dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, marital status, personal appearance, sexual orientation, gender identity or gender expression, family responsibilities, political affiliation, matriculation, genetic information, disability, or protected veterans status, or any other factor that is a prohibited consideration under applicable laws and regulations. Job Posted by ApplicantPro

***Please submit Resume and Cover Letter when applying*** The Center for Applied Linguistics is a nonprofit organization promoting access, equity and mutual understanding for linguistically and culturally diverse people around the world. The mission of the Center for Applied Linguistics (CAL) is to promote language learning and cultural understanding by serving as a trusted source for research, resources, and policy analysis. Through its work, CAL seeks solutions to issues involving language and culture as they relate to access and equity in education and society around the globe. CAL is located in Washington, D.C. For this position, the employee will need to spend at least two business days per week at the CAL office. This position is not open to candidates residing in New York, New Jersey, Pennsylvania, Texas, California, or the U.S. Territories. The Customer Relations Specialist, BEST Assessments, position supports all operations related to the customer support, as well as business development of Adult English Language Assessments that are owned and sold by the Center for Applied Linguistics (CAL). These assessments, BEST Literacy and BEST Plus, are used by adult English as a Second Language (ESL) programs, community colleges, and/or other organizations providing English education services to immigrant populations. This position is responsible for the supervision of one part-time Customer Support Assistant and reports to the Senior Director of Language Assessment and Instructional Research (LAIR) unit. This position works collaboratively with other functional departments at CAL, including fulfillment, communications, and test development. The incoming candidate will need to spend at least two business days per week at the CAL office in Washington, DC. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide daily telephone and email support, including technical support, for BEST Plus and BEST Literacy test administrators and programs. Collect, compile and analyze customer data. Implement and manage customer support process for test users. Log customer questions and needs, and compile FAQ sheets. Create escalation schedule for all operations and customer issues and serve as the point of escalation and back up for customer support line. Manage the sale and distribution process for CAL's adult English language assessments, including following up on outstanding payments. Create, document, and implement processes and workflows to improve team efficiency. Support registration and enrollment for the online workshops and training courses for users of BEST assessment products. Coordinate across functional departments at CAL, including operations, finance, communications, and test development to ensure customer requests fulfillment. With the support of the Senior Director of LAIR, develop a strategy for BEST Products sales growth. With the support of the Senior Director of LAIR, develop and execute prospective client outreach. Represent BEST products during meetings with current and prospective clients. Promote BEST assessments at professional conferences. Supervise and mentor one Customer Support Assistant. Complete other assignments at the direction of the Senior Director of LAIR. Qualifications EDUCATION AND EXPERIENCE Required High School Diploma or equivalent Some college experience 3+ years of relevant experience Preferred Bachelor's degree (BA / BS) Experience providing customer service Experience with or knowledge about adult ESL education in the U.S. Experience with sales and marketing of educational products Any equivalent combination of education and experience determined to be acceptable. KNOWLEDGE, SKILLS AND ABILITIES Excellent interpersonal, editing, oral and written communication skills in English. Proficient in the use of Word, PowerPoint, and Excel. Ability to work flexibly and cooperatively in a fast-paced team environment. Acute attention to detail and ability to consistently meet deadlines. Ability to work independently as well as part of a team. Additional Information COMPENSATION: Starting at $59,500 annually based on years of experience and skills. This position is benefits eligible. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to effectively communicate. The employee may be required to sit or stand in a stationary position for more than 50% of the time. This position constantly operates a computer and other office productivity equipment. The employee may be required to move boxes of 30lbs. CAL adheres to ADA compliance and guidelines as a common practice. ADDITIONAL INFORMATION This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYMENT STATEMENT The Center for Applied Linguistics (CAL) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, CAL complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CAL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CAL employees to perform their job duties may result in discipline up to and including discharge.

The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Provide support to customers and ensure their satisfaction. Assist with the implementation of customer success solutions. Collaborate with the customer success team to address customer inquiries and issues. Stay updated on the latest customer success technologies and trends. Provide support to customers using quantum technologies. Assist with the implementation of quantum-related customer success solutions and address quantum-related inquiries and issues.

Job DescriptionSalary: $22-$28 About Us T and N Services and Solutions is an outpatient clinic which provides a comprehensive range of substance use disorder (SUD) treatment services. Our mission is to foster a community where clients achieve their best health and well-being. We are dedicated to delivering innovative, compassionate care and serving as a model resource for individuals and families in need of support. We are seeking a Community Engagement Specialist who is passionate about making a difference, highly organized, and able to work both independently and collaboratively. If you are committed to improving lives and thrive in diverse settings, we encourage you to apply! Job Overview The Community Engagement Specialist will: Perform outreach to individuals dealing with SUD and other mental health challenges, particularly those who have disengaged from care. Establish connections with community organizations, government agencies, and local partners to promote access to services. Facilitate at least one group session per week for clients and maintain ongoing relationships with referral sources. Complete and maintain timely, detailed documentation of all outreach, client interactions, and related activities. Key Responsibilities Conduct street outreach to identify eligible program participants. Follow up with current clients who may have fallen out of care to reengage them in services. Collaborate with community partners to access Narcan, food donations, and other resources. Screen potential participants, assess eligibility, and schedule program intakes. Develop and maintain relationships with social service agencies, shelters, faith-based organizations, and other community stakeholders. Attend events to represent and promote T and N Services and Solutions. Track and document all outreach attempts, group facilitation, and client engagements. Provide culturally sensitive, professional, and courteous service to clients and partners. Participate in multidisciplinary meetings, professional development, and organizational events as needed. Qualifications Education: High School Diploma or GED required; higher education preferred. Experience: 3+ years in community outreach, teaching, facilitation, or volunteer roles. Sales or marketing experience is a plus. Experience working with individuals with SUD, mental health challenges, or related needs. Knowledge of DC-specific community resources and recovery services is strongly preferred. Skills: Strong time management and prioritization skills. Ability to work well under pressure and as part of a team. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams). Excellent written and verbal communication skills. Requirements Must pass a criminal background check, including FBI clearance, drug screening, and pre-employment physical/TB test. A valid drivers license, an insured and registered vehicle, and reliable transportation are required. Must be comfortable conducting fieldwork, including outreach in shelters, outdoor settings, and within the community (approximately 90% fieldwork). Passionate about helping others and promoting recovery. Performance Expectations: Proactively manage a caseload by engaging with clients at least twice per week and tracking key health metrics. Ensure compliance with federal and district laws, licensing requirements, and scope of practice guidelines. Participate in discharge planning and facilitate seamless transitions to appropriate care levels or community services. Facilitate at least one group a week. Compensation and Schedule Employment Types: Contract with Full-time and Part-time hours Pay-Structure: fee-for-service, rates are competitive and commensurate with experience and qualifications. Schedule: Flexible, with availability Monday to Friday and weekends as needed. Who Should Apply? Individuals with experience working in home health or home care agencies, with demonstrated familiarity in home and community marketing efforts, arehighly encouragedto apply. Why Join Us? At T and N Services and Solutions, we believe in making a meaningful impact in the lives of our clients and the broader community. By joining our team, youll contribute to innovative, client-centered care and become part of a supportive and mission-driven environment. WORK AUTHORIZATION/SECURITY CLEARANCE (if applicable): T&N is committed to employing only individuals authorized to work in the United States.

Maintain and monitor the Airline Passenger lines purging them based on flight departures. Pull airline Arrival Sheets and triage the lines based on flight departures. Monitor the flight screens for last minutes changes. The LCA must clearly communicate with passengers, the TSA, Airline and Airport authorities.Monitor the Premium passengers abide by ADA laws and LAWA regulations. MINIMUM QUALIFICATIONS AT ENTRY: A. EDUCATION AND EXPERIENCE 1. Previous experience in security, military, public contract preferred. 2. Must be 18 years of age or older. 3. Must have reliable telephone and transportation. 4. May be required to have HS diploma or GED if city ordinance mandates. 5. Previous customer service experience is required. B. PHYSICAL AND MENTAL DEMANDS With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 1. Treat all information as confidential. 2. Must be able to walk constantly throughout out the shift; up stairs inside and outside 3. Effectively communicate with the passengers; TSA, and Airline personnel 4. Possess the tact to deal with all levels of employees and client representatives. 5. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs. 6. Must be able to lift, carry, and/or hold up to 70 lbs. 7. May be exposed to occasional loud noise levels. 8. May be exposed to hazards resulting from investigation of alarms or other irregularities. 9. Must pass pre-employment drug screen. 10. Must pass a pre-employment criminal background check. 11. Must be able to read, write, understand and carry out instructions in English. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). 14. May be required to work weekends, overnight shifts and holidays. ESSENTIAL FUNCTIONS: 1. Assist passengers to ensure they make their respective flights. 2. Monitor ADA rules and regulations are being adhered to. 3. Monitor and challenge all employees/clients in the area designated by client. 4. Ensure all persons/property entering and leaving the premises are properly authorized. Use the airport Challenge Procedures to investigate as warranted. 5. Respond timely within flight departure status working with the TSA to ensure the passengers are screened timely. 6. Immediately report any discrepancies, violations, incidents and concerns to the supervisor/manager on duty and/or airport police personnel as needed. 7. Maintain alert and watchful observation of the high traffic areas. 8. Must successfully pass random tests conducted by the FAA/TSA/Airport Police. 9. Never leave your work area without being properly relieved. 10. Answer telephones and radios in a polite and professional manner. 11. Must be able to operate a computer and access systems (where applicable). 12. Complete reports in detail and in a timely manner. 13. Must be familiar with all Governmental/Client/Company regulations. 14. Keep supervisor informed of needs and problems in assigned areas. Maintain cleanliness of immediate work area and report maintenance needs. 15. Project a professional image and respond to inquiries from clients, staff and public in courteous manner. 16. Attend meetings and in-service as required. 17. Utilize appropriate communication channels and maintain records, report and files as required. 18. Must be in proper uniform or business attire as directed by company officials. 19. Identification badges must always be visible. 20. Must adhere to company policies and procedures as well as participate in achievement of company objectives. 21. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 22. Perform other duties as requested. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, as well as be aware of company policies/procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Job Description A leading international law firm and top 100 Am Law firm seeks an associate to join their Private Client Practice Group. The ideal candidate must have experience in drafting standard and sophisticated estate planning documents. Domestic and international estate, gift and income tax planning (including generation-skipping transfer tax planning, charitable planning and preparation of gift and estate tax returns). Excellent writing, researching, and analytical skills, along with a strong academic background and must be a member of the DC bar or eligible to waive-in.

Benefits: 401(k) Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Wellness resources Care Coordinator Are you passionate about bridging the gap between families, primary care, and behavioral health services? Join us as a Care Coordinator, where you'll play a vital role in ensuring seamless care for patients aged 0-21 through collaboration, education, and support. As part of the DC MAP Behavioral Health Integration Team, you'll help children and families navigate behavioral health resources while fostering partnerships with primary care providers and community organizations. Key Responsibilities: Care Coordination: Collaborate with the Behavioral Health Integration Team to address new referrals, identify gaps in services, and ensure timely care. Facilitate discharge planning and coordinate care between primary care providers and behavioral health services. Family Support: Educate families about behavioral health needs and connect them with appropriate resources, addressing social determinants of health. Provide ongoing support and follow-up to ensure positive outcomes. Communication & Documentation: Maintain accurate care plans, document referrals, consultations, and service outcomes in the AdvancedMD system, and ensure seamless communication with all stakeholders. Program Oversight: Manage DC MAP consultation requests (psychiatric, behavioral health, Help Me Grow, high-risk cases) and maintain the DC MAP resource guide monthly. Quality Improvement: Conduct satisfaction surveys, share results with leadership, and support the implementation of Behavioral Health Integration services with fidelity. Leadership: Work closely with the Behavioral Health Clinical Services (BHCS) team, participating in weekly meetings and contributing to the program's growth and effectiveness. Skills & Qualifications: Education: Bachelor's degree preferred. Experience: 2-3 years of care coordination in a medical or integrated care setting (preferred). Skills: Strong critical thinking, collaboration, and communication abilities. Proficient in electronic health records and capable of building relationships across diverse teams. Why Join Us? We are dedicated to improving the lives of children and families by integrating behavioral health into primary care. As a Lead Care Coordinator, you'll have the opportunity to make a tangible impact, grow professionally, and contribute to a compassionate, innovative team. Benefits Include: Generous PTO, including sick days, holidays, and mental health days. Comprehensive medical, dental, and vision insurance. Loan repayment assistance for eligible employees. Professional development opportunities, including free clinical supervision for licensure. Commuter benefits and access to mental health and wellness resources. If you're ready to lead, collaborate, and make a difference in community behavioral health, apply today! Compensation: $46,000.00 - $50,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Mental health affects how we think, feel and act. Paving the Way MSI's mental health programs will identify positive strategies to aid in your ability to handle life stresses, relate to others, and make positive choices. Licensed clinicians will work in collaboration with clients to meet life's obligations and challenges by developing coping strategies and plans that are realistic and practical within the client's lifestyle. We believe everyone needs support and PTWMSI will provide the counseling and resources needed to get you on track with positive choices.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?

Discover Mintz Group At Mintz Group, we specialize in uncovering the truth. For over 30 years, we have provided top-tier investigative services to help our clients make informed decisions, mitigate risks, and seize opportunities. Our services span executive due diligence, transaction due diligence and litigation support for dispute resolution, conducted by a dedicated team of over 250 investigators across 12 offices worldwide. Why Join Us? Global Impact: Work with a firm that conducts over 10,000 investigations annually in more than 130 countries, making a significant impact on a global scale Expert Team: Join a team of professionals who are leaders in the field, bringing together diverse expertise across industries. Growth Opportunities: Be part of a dynamic environment that offers continuous learning and career advancement opportunities. Innovative Culture: Thrive in a culture that encourages innovation, excellence, and collaboration, ensuring that we stay ahead in the industry. Be part of a firm that is dedicated to delivering factual, reliable, and actionable intelligence, contributing to the success and security of our clients. What's This Role About The Client Success Associate adds efficiency and precision to Mintz Group's case management process to ensure excellent client service and visibility into each case's status. This role provides research, database, and case administration support to the firm's Client Success and Operations teams, ensuring cases are opened, tracked, and closed accurately and on time. The role is ideal for a detail-oriented, service-minded professional who enjoys supporting dynamic teams, maintaining data integrity, and improving operational workflows in a fast-paced environment. Key Responsibilities Case Administration Create and maintain client and case profiles in internal systems (HubSpot, SharePoint). Monitor ongoing cases, ensuring accurate billing, updates, and closure documentation. Maintain consistency and integrity of data across case records and systems. Identify and correct incomplete or inaccurate case information. Conflicts, Investigative, and Research Assistance Conduct conflicts checks and internal database searches before engagement initiation. Support early-stage case scoping using research tools such as LexisNexis and Factiva. Conduct high-level internet research and summarize key findings. Identify patterns and potential risks such as litigation, reputational issues, or affiliations. Document Preparation Draft and format client engagement documents and service agreements. Ensure all materials meet internal standards for accuracy and consistency. Cross-Team Collaboration and Workflow Support Collaborate with investigators, client success managers, and other departments to ensure case progress and communication flow. Support internal process improvements and contribute to workflow efficiency initiatives. What Makes You a Great Fit Experience: 1+ years of experience in research, administrative, or operational support within professional services or related industries. Technical Skills: Proficiency with HubSpot, SharePoint, and case tracking systems. Research Knowledge: Familiarity with tools such as LexisNexis, Factiva, and Boolean search logic. Attention to Detail: Strong ability to produce accurate, error-free documentation. Communication: Clear written communication, adapting template language to case-specific needs. Service-Minded: Professional, patient, and responsive in all client and team interactions. Organization: Able to manage multiple competing tasks in a deadline-driven environment. Education: Undergraduate degree required. Multilingual skills are a plus. Ready to Join Us You will thrive in this role if you enjoy managing details, improving systems, and supporting high-performing teams with timely and accurate work. This role combines administrative precision, research assistance, and operational problem-solving to deliver world-class client service. This is a hybrid role , and candidates must live in or near San Francisco, Metro DC, Denver, or New York City areas. Why You'll Love Working with Us Competitive Salary: $60,000 - $75,000 Discretionary Bonus Flexible Time Off Policy Comprehensive Health Benefits: Medical, dental, and vision coverage Retirement Savings: 401(k) plan with employer match Parental Leave Hybrid Work Environment: Candidate must live in San Francisco, Metro DC, Denver, or New York City areas. Life Insurance: Company-sponsored basic life and AD&D insurance Additional Benefits: FSAs, Transit, and Parking Our Commitments as an Employer Mintz Group is committed to providing equal employment opportunities to all individuals. We do not discriminate against any applicant or employee based on gender, transgender status, race, color, religion, marital status, pregnancy, national or ethnic origin, ancestry, citizenship, sexual orientation, age, veteran status, genetic information, mental or physical disability (unless such disability is a bona fide occupational qualification), gender identity or expression, or any other characteristic protected by federal, state, or local law. Our policy of equal employment opportunity applies to all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training opportunities, termination, wage and salary administration, and the application of benefit plans and company policies.

DescriptionJob Title: Call Center Representative Company: Tulip Soft Comms Welcome to Tulip Soft Comms, where innovation meets connectivity. As a leading communications company, we specialize in delivering cutting-edge solutions to connect individuals, businesses, and communities seamlessly. Job Description: We are seeking a motivated and compassionate Call Center Representative to join our dynamic team. In this role, you will be the first line of support for our customers, ensuring their inquiries are handled promptly and professionally. As a Call Center Representative, you will engage in meaningful interactions with our customers, assisting them with their questions, concerns, and product support. Salary Range: $750 - $1050 weekly Key Responsibilities Handle incoming calls and respond to customer inquiries promptly and professionally. Resolve customer issues by identifying problems and providing effective solutions. Maintain updated knowledge of company products and services to assist customers accurately. Document customer interactions in the database to ensure follow-up and resolution of concerns. Meet daily metrics for call handling, including quality and efficiency targets. Provide exceptional customer service, cultivating positive relationships with clients. Skills, Knowledge and Expertise High school diploma or equivalent; additional education or certifications are a plus. Excellent verbal and written communication skills. Strong problem-solving skills with the ability to think critically and act independently. Familiarity with customer relationship management (CRM) software and tools is a plus. Ability to handle a high volume of calls and work in a fast-paced environment. Benefits Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for professional development and advancement

**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

We are searching for candidates with strong communication skills to fill our vacancy of Customer Service Representative! Customer Service Representative Responsibilities will include: Onboard new clients and ensure a smooth transition to the product or service Act as a primary point of contact for customers and provide ongoing support Build strong relationships with clients and understand their business goals and objectives Conduct regular check-ins and provide proactive solutions to customer issues Collaborate with cross-functional teams such as sales, marketing, and product to ensure customer satisfaction Analyze customer data and provide insights and recommendations to improve their experience Educate customers on new features and updates to the product or service Renew customer contracts and identify opportunities for upselling and cross-selling What We Offer: Clear path for career advancement We believe in promoting from within, there are opportunities to move to different positions within the company or up the ladder Who We Are Looking For: Customer Service Representatives will meet the standard of outstanding customer service while establishing strong client relationships. We do this by dealing with customer needs and challenges with speed and professionalism. Customer Service Qualifications: Positive, uplifting attitude High school diploma or GED required Approachable and helpful personality Student Mentality Able to commute to Washington DC Proven experience in customer service or a related field is preferred but not always required Persons with Experience in the following areas should apply: Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

Job Description At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview: Position Overview: We are seeking a motivated and professional Call Center Representative to join our Washington, DC team. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring each interaction reflects our commitment to exceptional service. Responsibilities: Handle inbound customer calls and provide accurate information and assistance. Make outbound follow-up calls when necessary. Document call details, inquiries, and resolutions accurately. Direct calls to appropriate departments as needed. Maintain a positive, customer-focused attitude in every interaction. Support the customer service team with additional tasks as assigned. Qualifications: High school diploma or equivalent required. Strong verbal communication and active listening skills. Ability to remain calm and professional during high-volume periods. Basic computer and phone-system proficiency. Dependable, punctual, and eager to learn. What We Offer: Competitive pay Opportunities for advancement Professional development and training Supportive and collaborative team environment Travel opportunities (if applicable)

About Us: AdNet/AccountNet, Inc. is an 8(a), WOSB, LGBTE, and WBE owned management consulting firm founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. Position Overview This position provides reader services for an acquisition professional who is visually impaired in a federal government agency. The reader/scribe will perform a variety of support tasks utilized government furnished supplies and equipment. The services will primarily be provided onsite in the Washington, DC metropolitan area. The work consists of a range of pre and post contract award functions. The reader/scribe will provide services on a one-on-one basis. Materials range from correspondence, charts, reports, graphs, financial statements, and materials posted or distributed during meetings and or training. Hours are Monday through Friday from 7am to 3:30pm. This is not a 40-hour week position so the hours may vary from week to week. Position Duties Provide reader support services. The reader/scribe shall quickly and concisely read aloud a variety of slides and printed documents pertaining to the evaluation of offers, contract administration, and the overall support of the agency's mission. Maintain the necessary files and records to facilitate access to desired information. Able to read and describe slides which are being displayed during any training. Perform related duties such as accompanying a visually impaired associate to meetings and/or training sessions, both at Government site(s) or off-site location(s). Offsite location(s) for training in the DC metropolitan area will be determined at least three (3) workdays in advance. Have the technical proficiency of the English language at a level necessary to read and comprehend professional and technical documents related to acquisition or procurement. Proficient in Microsoft Office applications including, but not limited to, (Word, Excel, Access, PowerPoint), web-based email (i.e., Google mail) and applications (Google Sheets, Google Meet, Google Docs, Zoom, etc.). Ability to quickly acquire familiarity with government contract documentation, system terminology, and internal systems in order to efficiently support the work activities of an associate who is visually impaired. Proficient with rules of grammar to clearly and coherently communicate the information being reviewed and/or read. Knowledge of document preparation and formatting (including fonts) rules and functionality. Knowledge of clerical steps in processing documents, filing for easy access, and retrieval of information (attention to detail). Ability to describe and explain various materials such as charts, complex graphs, tables, financial statements, slides, and other documents in the contract file, in digital and paper formats.

Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC's most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The role We are looking for a Reservations Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of Reservation Agent. Your primary responsibility will be to attend to guest needs during the reservation process ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams' Leading Quality Standards. What you'll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free parking and dry cleaning· free meal in the employee cafeteria Find out more We encourage you to get to know us a little better, virtually, via Instagram, Twitter, and Facebook. #hospitalityjobs #hoteljobs #luxuryjobs #thehayadams The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.