Customer support representative jobs in Florida

General information Job Posting TitleCustomer Service Representative - Bilingual Spanish, HealthcareDateWednesday, October 22, 2025CityRiverviewStateFLCountryUnited StatesWorking time Full-time Description & Requirements Customer Service Representative - Bilingual Spanish, Healthcare Location: On-site in Riverview or Tampa, FL Hourly Base Pay: $17.17 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses!* Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care. Join Maximus as a Bilingual (English/ Spanish) Customer Service Representatives and take the first step toward a rewarding career that combines professional growth with purpose. You'll play a vital role in helping individuals access essential healthcare services-while gaining valuable, real-world experience along the way. Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday - Sunday, 6 a.m. - 10 p.m. Pay and Benefits At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter. Competitive Compensation:

A1 Worldwide Logistics, Inc. is a Freight Forwarding and Customs Brokerage firm that provides personalized one-on-one service to help individuals and businesses navigate the logistics process. We are dedicated to providing the highest level of customer service while helping our clients navigate the import and export process. We currently have an open Customs Brokerage Entry Specialist position. The ideal candidate will have recently graduated or be pursuing a degree in International Business, be well-organized, customer-focused, and possess good communication skills. Job Requirements: The ideal candidate must be located in Miami, Florida The expected length of relevant prior experience beyond formal education is 3 to 5 years. Excellent Customer Service skills Detail and outcome-oriented Well-organized and able to effectively manage multiple priorities Professional manner with a strong ethical code Strong analytical thinking and problem-solving skills Good computer skills, including Microsoft Office, Word, Excel, and Outlook Self-motivated and able to stay on task with little or no supervision Fluent in English and Spanish preferred A fast-paced, deadline-driven office environment demands multitasking and effective time management. Job Responsibilities: Perform Administrative tasks: Answer telephones, respond to inquiries, and/or refer callers accordingly Printing documents, opening files, collecting documents from clients, tracing shipments Work directly with customers, Customs, and overseas offices to file entries Tracking shipments and obtaining arrival information, Air & Ocean Make U.S. Customs entries under U.S. Customs law Ensure that all documents required by U.S. Customs regulations are correct and complete Classification Ensure that entries are in compliance with U.S. Customs Working knowledge of PGAs - FDA, FCC, USDA, FWS, etc. Coordinating deliveries with truckers and clients Maintain up-to-date knowledge, including any needed continuing education, of the regulations and procedures. Perform other duties as requested by management ***Only CVs in English will be considered***

Customer Experience Specialist - Hospitality Tech Type: Full-time We're representing a fast-growing hospitality tech startup that's revolutionizing how hotels and restaurants manage purchasing and vendor relationships. Their platform centralizes ordering from multiple suppliers into one digital dashboard - giving chefs, F&B managers, and procurement teams total control over pricing, inventory, and deliveries. We're looking for a Customer Experience Specialist who's passionate about hospitality and technology, and who thrives on helping customers streamline operations through smart software and service. You'll be the face of the platform for clients - guiding them from onboarding through ongoing success, ensuring every user gets maximum value. What You'll Do Build strong relationships with hospitality customers (restaurants, hotels, and groups) to ensure outstanding daily support. Manage onboarding from start to finish - setting up accounts, training users, and ensuring a smooth transition to the platform. Troubleshoot purchasing, supplier, or system issues and coordinate solutions with internal tech and operations teams. Provide proactive insights on order trends, pricing optimization, and platform utilization. Partner with Customer Success and Product teams to translate user feedback into new features and enhancements. Become an expert in hospitality purchasing workflows and act as a trusted advisor to your clients. Who You Are 2-4 years of experience in Customer Success, Account Management, or Customer Experience, ideally within hospitality, F&B, or SaaS. Strong communicator who's detail-oriented, tech-savvy, and comfortable juggling multiple priorities. Known for being hands-on, resourceful, and calm under pressure. Passionate about hospitality operations and using technology to make life easier for busy teams. Fluent in English; Spanish proficiency is a plus. Why You'll Love It Join a company that's changing how the hospitality industry runs its purchasing operations. Be part of a mission-driven, fast-growing team with a collaborative, startup mindset. Gain deep exposure to hospitality tech and operations at scale. Competitive salary, growth opportunities, and a culture built on innovation and service.

ID&C is looking for a Customer Experience Representative position will be responsible for order transactions from receipt to delivery. Duties will include engaging with customers and internal partners daily via phone calls and emails, and order management of low-medium volume accounts. The ideal candidate will have a positive attitude, is detail oriented, can multi-task, and is a team player. We are looking for candidates who are detail oriented, proactive, and self-sufficient, coachable, and a team player. The ideal candidate would have a passion to grow their career and enjoys live event space with desire to work in the industry. Customer service experience via phone and email communication is a requirement. What we offer Competitive salary with with quarterly bonus potential Comprehensive benefit package eligible members, including generous 401K company match, health, dental vision, paid life insurance and more. Start-up company culture where every employee's contributions are realized in our results. Generous Paid Time Off policy A vibrant warehouse-style workspace located just off i75 and Sr 70 in Bradenton FL Responsibilities Communication: with new, existing, and potential customers on a regular basis, directing them to the correct person or solution to enhance customer satisfaction via email, phone and chat. Professional front-line contact with ID&C customers/clients. Customer Service: ability to manage customer complaints and/or inquiries with professionalism and direct to appropriate team member if need be. Order Entry: Data entry for orders ready to be put onto the system as well as new orders from existing clients. Product Knowledge: high level of product knowledge after training. Interaction: work closely with Sales, Marketing, Logistics, and Operations team to ensure smooth customer experiences with orders. Qualifications Customer service experience; via phone & email with strong written and verbal communication skills. Self-motivated to work under his/her own initiative. Must be in local area and able to commute to office daily. Attention to detail and passion for providing excellence. Ability to think outside the box for proactive solutions, organize, prioritize and handle multiple tasks. To learn more about our company, visit our website at **************** When responding to this opportunity, please include your resume. We are proud to be an equal opportunity employer and provide a drug-free workplace. Job Type: Full-time, M-F 8:30am-5:30pm, off on weekends.

💬 Customer Experience Associate - Beauty eCommerce Pompano Beach, Florida | In-Office | Evening Shifts Love beauty products? Great with people? Join one of the fastest-growing online beauty retailers and become the voice of our brand. We're looking for upbeat, reliable, and detail-oriented team members to help customers shop smarter, solve problems, and feel taken care of. If you've got strong communication skills and love making someone's day easier, this is a role where you'll shine. 💼 What You'll Do Be the first point of contact for customers via phone, email, and chat Answer product and order questions with clarity and care Troubleshoot issues and work toward quick, positive solutions Keep accurate notes of customer interactions Stay up-to-date on beauty brands and promotions so you can provide the best info Bring a positive, helpful vibe to every interaction ✅ What We're Looking For Strong communicator (written & verbal) who's friendly and professional Organized, dependable, and able to multitask without losing focus Computer-savvy with solid typing skills Calm under pressure and solution-oriented Prior customer service experience is a plus - but not required if you've got the right energy Interest in beauty, skincare, or lifestyle brands = bonus points ⏰ Hours & Pay Hiring mainly for evening shifts (3 PM - 11 PM) $20-$22 per hour, depending on experience & schedule flexibility 🚀 What You'll Gain Real experience in a fast-paced, growing eCommerce brand A supportive team that values your ideas and contributions Opportunities to learn about beauty products and digital retail A company culture that's professional but never boring ✨ One More Thing… You don't need years of call center experience to succeed here - just strong communication skills, a positive attitude, and the drive to learn. If you're dependable, organized, and want to build your career in customer experience, we'd love to meet you. 📩 Apply with your resume (or a short note about why this is the right fit).

Customer Support Representative Orlando, FL - Hybrid Contract role (12-months) Client is currently seeking a motivated Customer Support Representative to join our Customer Support team in location, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the client platform, to ensure a positive customer experience. In this role you will: Log cases on the IT Service Desk and maintaining details of software / hardware problems detected. Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner. Escalating to internal or external support resources and Subject Matter Experts when necessary. Supporting users in the use of the client platform by providing necessary advice and/or training. Perform initial triage of customer cases with documented solutions and/or workarounds. Manage 5-7 cases daily. To be successful in this role, you will need: Technical background and ability to learn and absorb technology quickly. Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis. The ability to communicate effectively with people at all levels. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. The ability to work as part of a team and on their own initiative. Work Persona (Flexible): This position requires to be onsite two days a week. Wednesdays and Thursdays are currently prominent but may change. Thanks, Nandit

About the Role Join our team and make a difference in your community! The Alachua County Property Appraiser's Office is hiring a Customer Service Representative to help residents with property questions, exemptions, and records. This is an in-office, public-facing position-perfect for someone who enjoys working with people, solving problems, and providing friendly, professional service. You'll receive full paid training in property exemptions, assessment procedures, and customer service systems. Key Responsibilities Assist residents in person, by phone, and by email with property-related questions. Process exemption applications accurately and maintain property data. Use Microsoft 365 (Outlook, Word, Excel, Teams) and database systems. Handle confidential information responsibly. Support community outreach and education events. Collaborate with team members and other departments to improve service Qualifications Education: High school diploma or GED (some college a plus). Experience: 1-3 years of customer service or administrative experience preferred. Strong communication and problem-solving skills. Attention to detail and ability to multitask in a fast-paced office. Proficiency with Microsoft 365; comfortable learning new systems. Valid Florida driver's license and reliable transportation. 💡 Bonus: experience in a property appraiser's, tax collector's, or real estate office. Benefits Health, dental, and vision insurance through Alachua County Florida Retirement System (FRS) participation Paid time off + 14 holidays Tuition reimbursement and professional development Supportive, mission-driven work culture Pay $42,467 per year Work Location In person, Alachua County Property Appraiser's Office, Gainesville, FL Apply Today If you take pride in helping others and want a stable, meaningful career in public service, apply now to join our customer service team!

Job Title Donor Services Specialist Department Donor Services Education Minimum High School Diploma or GED; college degree preferred (Associates or Bachelor's Degree) Education and/or experience in healthcare preferred; or on-the-job training Summary Statement The Donor Services Specialist motivates potential donors in the Gift of Life's registry to complete a confirmatory blood draw or extended testing. Responsibilities Contacts donors via the telephone and/or e-mail when called for further testing after initial recruitment. Speaks with the donor and motivates with educational information on the donation process. Seeks first contact support from donor advocates as necessary Schedules donors for blood sample collections, coordinates testing kit distribution, and tracks deliveries. Follows up with donors, drawing laboratories, phlebotomists, donor contacts, registries and transplant centers. Troubleshoots unexpected complications associated with scheduling procurement and delivery of samples. Develops relationships with phlebotomy services and laboratories. Documents all procedures and workflows and recommends process improvement. Performs other departmental duties as necessary, including but not limited to donor database maintenance, recruitment initiatives and web-based research. Researches donors and calls associated contacts via social media. Responsible for meeting individual and group Key Performance Indicators (KPI) Other duties as assigned Knowledge, Skills and Experience Ability to prioritize work and multi-task effectively. Sales Experience preferred. Excellent oral and written communication skills. Outstanding interpersonal skills, phone etiquette and sense of business protocol. Proficient with MS Office Suite, including Outlook, Word and Excel. Strong problem-solving and troubleshooting skills. Motivated and goal-oriented self-starter. Flexible schedule and willingness to travel as needed. Able to demonstrate high degree of compassion and sensitivity when dealing with donors and their families.

$33k-$37k per annum +401k +Health Insurance Sanford, FL Are you a friendly, organized Customer Service professional from a consumer or dealership background who takes pride and enjoyment in delivering a top rate service for your customer or client needs? Do you want to work with like-minded individuals from a family/ employee led culture that embraces positivity, support and comradery to create a truly enjoyable work environment? This full-service manufacturing business are a leader in their field promoting a highly positive work experience for its employees, so they are empowered to support their direct customers and dealerships with the best service possible. The ideal candidate will be experienced in phone-based customer services with excellent manner and communication as you will operates inbound calls from direct consumers or dealerships with a genuine desire to help, ensuring every interaction reflects the company's commitment to quality and service. This is a fantastic opportunity if you enjoy delivering quality customer service and want to work with a like-minded team in an amazing work environment. THE ROLE: • Handle incoming calls and emails from consumers and dealers, providing clear and courteous assistance on orders, products, and service inquiries. • Process orders, update account information, technical service and maintain accurate records using Microsoft Office and company systems. • Collaborate with sales, production, and logistics teams to ensure customer needs are met promptly and accurately. • Proactively communicate updates, resolve issues, and ensure a positive experience throughout the customer journey. THE PERSON: • Customer-focused professional with experience in B2B or B2C service environments ideally around dealership, retail, or manufacturing. • Excellent telephone manner and communication skills, with a calm, helpful approach. • Comfortable in basic Microsoft Office (Word, Excel, Outlook) and open to learning new systems and products related. • Organized, reliable, and detail-oriented, with the ability to handle multiple priorities while maintaining accuracy. Customer Service, B2B, B2C, Dealer Support, Order Processing, Communication, Microsoft Office, Client Relations, Manufacturing, Building Products, Windows, Customer Experience If you're interested in this role, click ‘apply now' to forward an up-to-date copy of your resume, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Customer Success Lead About The Fulfillment Lab The Fulfillment Lab is a rapidly growing e-commerce logistics and fulfillment provider dedicated to helping high-growth brands scale their businesses globally. Utilizing proprietary software (GFS™) and a network of domestic and international fulfillment facilities, we offer specialized services like same-day order processing, dynamic e-commerce integrations, warehousing, and our unique approach to brand-building through Fulfillment Marketing (customized packaging). We serve as a vital extension of our clients' operations, ensuring fast, accurate, and customized delivery worldwide. Role Summary As the Customer Success Lead at The Fulfillment Lab, you will be the primary post-sales leader, dedicated to ensuring our key clients achieve maximum value and operational excellence with our fulfillment and software solutions. This role is crucial for fostering long-term strategic relationships, driving customer retention, and serving as the highest point of escalation for complex client issues and operational challenges. You will be responsible for defining the gold standard for the client experience, particularly during the critical setup, onboarding, and ongoing issue resolution phases. Key Responsibilities: 1. Client Operations Management & Support Relationship Ownership: Serve as the trusted advisor and primary point of contact for a portfolio of high-value and strategic clients, focusing on their operational success and day-to-day needs. Customer Retention: Proactively monitor client health, identify potential operational risks, and implement intervention strategies to ensure customer satisfaction and minimize churn. Operational Review: Lead and prepare Quarterly Business Reviews (QBRs) with client stakeholders, presenting performance data, reviewing service level agreements (SLAs), and offering strategic recommendations to optimize their fulfillment processes. Value Realization: Consistently ensure clients are receiving the full, expected value from their partnership with The Fulfillment Lab. 2. Onboarding, Setup, and Implementation Client Set-ups: Own and project-manage the entire client lifecycle, from initial contract handover through the successful launch of fulfillment services, including configuring accounts, services, and inventory rules. Seamless Onboarding: Design and deliver customized onboarding plans for new clients, ensuring successful and timely integration with The Fulfillment Lab's proprietary software (GFS™) and relevant e-commerce platforms (Shopify, Magento, etc.). Data & Integration: Work cross-functionally with the Tech and Operations teams to manage the accurate import of product catalog (SKU) data, inventory set-up, and robust system integration testing prior to launch. 3. Training & Client Enablement Client Training: Conduct comprehensive, hands-on training sessions and workshops for client personnel on how to effectively use our Warehouse Management System (WMS), fulfillment protocols, and reporting tools. Feature Adoption: Drive continuous product and feature adoption, educating clients on how to leverage all capabilities of The Fulfillment Lab's technology to optimize their fulfillment and supply chain. Documentation: Create, maintain, and update internal and client-facing knowledge base content and training materials to promote client self-service and operational clarity. 4. Issue Resolution & Client Advocacy Client Resolutions (Escalations): Act as the final point of escalation for high-priority or complex client issues related to inventory, operations, billing, or shipping, ensuring timely and complete resolution. Root Cause Analysis: Perform detailed root cause analysis on recurring issues, collaborating with internal teams to identify systemic problems and implement permanent fixes to prevent future occurrences. Internal Advocacy: Be the "Voice of the Customer" internally. Gather, categorize, and prioritize valuable client feedback and collaborate directly with the Operations, Technology, and Product Development teams to advocate for system improvements and service enhancements that address client pain points. Required Qualifications Experience: 3+ years of experience in Customer Success, Account Management, or Client Services, with a strong emphasis on post-sale operational support and issue resolution. Experience within the 3PL (Third-Party Logistics), e-commerce fulfillment, or supply chain technology industries is highly preferred. Technical Acumen: Strong working knowledge of e-commerce platforms (e.g., Shopify, WooCommerce) and practical experience with Order Management Systems (OMS) or Warehouse Management Systems (WMS). Communication: Exceptional verbal and written communication skills with the ability to communicate complex logistics or technical concepts clearly to non-technical, executive, and operational audiences. Problem-Solving: Proven ability to manage and resolve high-stakes client escalations under pressure, employing a methodical and empathetic approach. Analytical Skills: Proficiency in using customer data and KPIs (e.g., Delivery Time, Order Accuracy, CSAT) to track service performance and inform operational improvements.

Responsibilities: Welcome United Arab Emirates nationals and provide all services and assistance required, track solving their cases in coordination with the Line Manager and concerned bodies within the ministry and the host country. Carry out all processes of issuing and renewing passports, return tickets and temporary entry permits as well as other official documents for United Arab Emirates nationals provide documents and certificates attestation services according to applicable policies and regulations. Monitor "Tawajudi" system and support United Arab Emirates nationals in all cases of death, marriage, complaints and treatment in coordination and communication with concerned authorities in the host country. Carry out all processes of issuing entry visas for citizens of the host country or applicants from other countries and raise their awareness on the applicable laws and regulations concerning residence and work in the United Arab Emirates. Carryout all processes of reviewing and verifying certificates, official documents and papers such as educational certificates, legal and business documents (such as certificates of origin) and attestation of such transactions and certificates. Track judicial files, notices and proceedings related to United Arab Emirates nationals and citizens of the host country in cases of loss of properties, extradition of convicted persons, and criminal data…etc. in accordance with applicable policies and regulations. Respond to customers' inquiries and questions whether by phone call or email, and provide them with information in a very professional manner reflecting the United Arab Emirates culture. Write letters, notes and prepare periodical reports and statistics in a very professional manner. Classify and keep documents and files in a systematic manner to ensure confidentiality and facilitate quick recovery. Prepare awareness bulletins and notify the United Arab Emirates nationals of possible risks they might encounter in the host country, and provide them with guidelines on tourist, therapeutic and educational locations upon request. Perform any other tasks assigned by the line manager. Qualifications and Experience: Bachelor's degree in Management (or equivalent) and three years of experience Master's degree in Management (or equivalent) and one year of experience Salary Range: USD 5,600 - USD 8,400 (commensurate with qualifications, experience, and interview performance)

SGS Technologies, we are a software development and staffing company that doesn't simply talk services - we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements. SGS has served numerous clients nationwide in various industries and we want you to be a part of that growth and opportunity! Job Summary: Under general supervision, this role provides administrative support to the client's Charitable Endowment Fund department within a designated functional area. The ideal candidate will apply foundational knowledge and skills acquired through education, experience, and/or on-the-job training to perform routine, standardized tasks. Clear instructions and procedures are provided, and while the role involves resolving common questions and issues, more complex matters are escalated to higher-level staff. Duties/Ability to: Assist in the preparation and review of departmental reports to ensure accuracy and completeness. Manage email correspondence with professionalism, demonstrating strong written communication and customer service skills. Maintain a high level of attention to detail while consistently meeting assigned deadlines and performance goals. Support various projects and initiatives as assigned by the manager, contributing to team objectives. Handle inbound and outbound phone communications as part of daily responsibilities. Process a variety of transactions, including new account setups, contributions, approvals, vetting charities and ongoing account maintenance. Additional Information Work schedule is 8am-5pm, Monday through Friday Local candidates only - Hybrid schedule Knowledge of: Understanding of standard administrative support practices, procedures, and office operations. Familiarity with fundamental investment principles and practices commonly used in the securities industry. Basic knowledge of banking, finance, and operational processes within the securities sector. Awareness of financial market terminology, investment products, and/or charitable giving concepts. Data Entry Requirement: Candidates must demonstrate strong data entry skills. Before submitting a candidate in Wand, please ensure they complete a data entry assessment (not a general typing test). The test should evaluate both speed and accuracy. An ideal score is at least 5,500 keystrokes per hour with a minimum of 85% accuracy. Please attach the candidate's test results to their resume submission. High School diploma with a minimum of one (1) year of general administrative support experience required ~or~ Any equivalent combination of experience, education and/or training

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. We are searching for the best talent for a Customer Experience Advocate to be in Orlando, Florida Job Summary: We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Key Responsibilities: Answer inbound calls promptly and professionally while striving for one-call resolution Serve as the primary point of contact for inquiries and escalations from in-bound calls Support patients, healthcare provider offices and field teams with information collection, benefit verification savings program access, specialty pharmacy triage, and shipment set up. Assist customers with inquiries regarding products and services. Resolve customer complaints and provide appropriate solutions. Accurately document customer interactions in the database. Maintain a thorough understanding of product offerings to effectively assist customers. Adhere to company policies and procedures while providing high-quality service. Collaborate with team members to enhance customer experience. Meet or exceed performance metrics, including call response time and customer satisfaction scores. Provide process feedback and suggest service delivery improvements. Ensure customers receive accurate product and service information to make informed decisions. Promptly resolve customer complaints and issues, escalating complex problems to management when necessary. Required Qualifications: High school diploma or equivalent Minimum of 2 years' experience in healthcare setting with a focus on a customer service role Excellent communication and interpersonal skills. Strong problem-solving skills and ability to think on your feet. Ability to work in multiple systems at one time Proficient in using customer service software, databases, and tools. Ability to work in a fast-paced environment and handle stress effectively. Ability to work shift between 9am - 8pm EST. Preferred Qualifications: Experience reading a phone script

QUALIFICATIONS: Experience working in call center or high call volume work environment Strong e-mail and writing / typing skills Must be able to multitask and navigate multiple screens and systems during the call Fluent in Spanish Must be able take calls and deal with issues where customers may be frustrated and handle with professionalism High School Diploma or Equivalent Day-to-Day We are looking for a driven Customer Service Representative to join their customer support team handling contract issues as well as accurate response to primary support inquiries from dealers. You will be working in an inbound call center environment taking a high volume of calls per day roughly 70-80. Each call will last approximately 2-3 minutes based on the issue.

RFID Hotel is looking for a service-driven, people-focused leader to oversee our Customer Experience team at one of the largest and most-trusted suppliers of RFID key cards and credentials for hotels and resorts. This role is perfect for someone who's hands-on, thrives in a fast-paced environment, and loves creating structure, consistency, and accountability in customer operations. Your goal? To deliver world-class customer experiences that drive loyalty, efficiency, and long-term growth. This role is both strategic and hands-on. The Customer Experience Supervisor will lead by example, working alongside the service team to manage key accounts, respond to customer needs, and continuously refine processes for scalability and excellence. You will serve as both a coach and a contributor, ensuring the team delivers consistent, high-quality service while also identifying and implementing improvements that drive efficiency and growth with hospitality-level service. Why Join Us? High-Impact Role: You'll have a direct influence on daily service operations and customer satisfaction. Collaborative Culture: Work alongside a driven, supportive team that values accountability, respect, and results. Competitive Compensation: $55K-$75K depending on experience + quarterly bonus potential. Benefits: Health, dental, vision, paid vacation, generous 401(k) company contribution, and a culture built on service and excellence. What You'll Do Lead by Example: Work alongside the service team to manage daily customer inquiries, orders, and issue resolution while modeling best practices in communication and responsiveness. Provide coaching, feedback, and real-time support to ensure service excellence. Maintain Standards: Monitor performance metrics (response time, resolution time, accuracy, etc.) and ensure the team meets established KPIs and SLAs. Handle Escalations: Serve as the primary point of contact for elevated or sensitive customer issues, resolving them quickly and professionally. Coach & Develop: Conduct one-on-one check-ins, performance reviews, and ongoing training to strengthen communication, product knowledge, and consistency. Ensure Process Adherence: Uphold and refine SOPs for customer communications, order processing, returns, and issue resolution. Identify process gaps and collaborate with leadership to implement improvements that increase efficiency and customer satisfaction. Partner Across Departments: Collaborate closely with Sales, Operations, and Production to ensure customers receive accurate information and timely support. System Oversight: Help manage CRM and ticketing tools (Zendesk, NetSuite, or equivalent) - ensuring data accuracy and efficient workflow routing. Identify Improvements: Track common service issues or process gaps and recommend operational enhancements to improve customer experience and internal efficiency. Support the onboarding and training of new team members as the department grows. What You Bring 3+ years of experience leading or supervising customer service or account support teams. Strong leadership presence - calm under pressure, solution-oriented, and empathetic. A hands-on leadership style with the ability to guide others while actively contributing to daily operations. Excellent communication and conflict resolution skills. A customer-first mindset focused on responsiveness, ownership, and long-term satisfaction. Solid understanding of CRM, ticketing, and workflow management tools. Proven ability to track metrics and drive performance improvements. Passion for hospitality, service, and delivering exceptional customer care. Must live within commutable distance to Tampa, FL (33619). Be the Heart of Our Guest Experience If you're a customer-centric leader who thrives in high-energy environments and believes that world-class service is a strategic differentiator, we want to hear from you. All offers of employment are based on the successful completion of a pre-employment background check, drug screen and reference check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee's employment at any time with or without reason or notice.

TThe Client Relationship Associate for the International Banking Division provides personalized guidance and support to high-net-worth or ultra-high-net-worth international clients by providing customer service and managing their day-to-day banking needs, which includes recommending solutions to help manage their financial needs. Responsibilities include but are not limited to: Provide support to International Banker (IB) Act as a liaison between client and all back-office departments to ensure prompt and accurate service. Develop and maintain strong relationships with clients in order to maximize their banking experience. Utilize resources to conduct effective consultative client conversations. Field all banking inquiries made by the client. Resolve difficult situations quickly and efficiently while ensuring customer satisfaction. Process account opening forms internally with the respective internal departments including Bank Secrecy Act/Anti Money Laundering. Perform and process all account maintenance utilizing all resources available. Assist the International Banker in performing intermediate duties, support the division operational activities/financial services and perform division clerical duties when needed. Preparation of Inactive/Dormant letters and W8Ben'; send to customers, follow-up on receipt and process with back office. Sell financial products and services when the International Banker is not available. Serve as backup for International Banker Adheres to all corporate policies including Code of Conduct, Risk, Credit and Compliance, federal laws, and regulations (e.g., BSA/AML, Consumer, Information Security regulations, etc.) Exercise knowledge of risk management, loss prevention and follow all policies and procedures. Required Skills: Must have good verbal, written and interpersonal communication skills in dual languages English/Spanish or English/Portuguese. Ability to prioritize, organize, multitask in a fast-paced environment, and follow up on assignments. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to project a professional image within the bank and community. PC skills including the Microsoft Suite (Word, Excel, Outlook, Teams, PowerPoint, etc.)

Our client is a national P&C carrier and they are looking for temporary support in the new business & underwriting departments. The Agency Services Specialist is responsible for processing applications for, changes to, reinstatement of, and cancellation of agency contracts. The ideal candidate for this position with be process driven and detail-oriented with exceptional communication skills. Duties & Responsibilities: Processes applications, agent contracting paperwork, licenses, forms and required information. Review for completeness and proactively ascertain missing documents. Respond to questions from agents regarding their licensing and appointment status Handles all OIR agent appointments. Responds to clients, customers and others related to their insurance policy processing. Prepare agent and client mailings per established processes and procedures. Verifies the accuracy of insurance company records. Contact agencies and relevant partners to confirm contact information regarding websites and contracts is current. Organize and update agency files per regulatory and industry requirements. Assist with servicing existing clients. Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner. Participates in special projects as assigned. Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures. Qualifications & Requirements: High School Diploma or equivalent is required; Associate's Degree preferred. 4-40 Customer Service Representative Licensure preferred but not required. Two years of experience in customer service, office administration or related required; supporting insurance processing preferred. Experience in the property and casualty insurance market preferred. Demonstrated ability to research, conduct proactive investigations and negotiate successful resolutions. Proficiency with Microsoft Office products required; industry software and internet research tools preferred. Demonstrated customer service focus / superior customer service skills. Excellent communication skills and ability to interact on a professional level with internal and external personnel Results driven with strong problem solving and analytical skills. Ability to work independently in a fast paced environment; and manages changing priorities effectively. Detail-oriented and exceptionally organized Collaborative partner; ability to contribute to a positive work environment. Hours: 9am to 6pm, Monday to Friday Location: Tampa, FL (33607, onsite only) Duration: Two to four months but subjective to change All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

As a Carrier Relations Specialist your primary function will be to answer Carrier questions related to loads they have completed with IEL. You will act as the liaison between the Carrier and internal departments such as sales, accounting, and claims, to achieve resolution of any issues. Carrier support is critical to the success of IEL's business and is expected to provide excellent service to both our internal and external partners. This position is part of the Operations Team and reports to the Carrier Relations Manager. Responsibilities Respond to Carrier needs and requests via email and phone Display a working knowledge of IELs systems and processes Foster strong and positive communication between external and internal customers Ensure timely follow up to any Carrier issues Keep detailed tracking of Carrier inquiries and status Maintain and improve strong relationships with Carriers Provide feedback to management regarding ways to improve process Assist SEM's by providing sales and operations support Assist with coordination of new hire training Work closely with Training team to ensure sales team understands procedures Provide feedback to Sales Manager's General office administration Requirements High School diploma or GED Ability to work under pressure and meet deadlines, while maintaining a positive attitude Basic knowledge of Microsoft Office Data entry and customer service experience Call center or high phone volume experience Work well in fast paced team settings Excellent communication both written and verbal Compliance with company procedures and issue escalation Preferred Transportation or logistics related work experience Account System or Accounting experience Familiarity with transportation management software Basic understanding of FMCSA and Department of Transportation We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at ************** or call ************** ext. 4. US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Vaco is hiring a Client Service Representative Compensation: $20/hour We are looking for an enthusiastic, customer-oriented representative to support our brand. The CSR will handle day-to-day communication with salons, distributors, and end customers, manage orders and returns, and assist with social media inquiries. This position combines customer service, inside sales, and brand ambassador responsibilities. Key Responsibilities: Provide outstanding customer service via phone, email, and social media channels (Instagram, Facebook, website chat). Handle inbound and outbound calls to salons, retailers, and individual customers. Process orders, returns, and exchanges accurately in our system. Prospect and reach out to new salons, wig boutiques, and online retailers to promote the brand. Support Amazon and eCommerce orders (tracking, inventory, returns, and inquiries). Learn and present product details - wig cap constructions, colors, and fiber types - to educate customers and boost sales. Assist with content and social media support (respond to DMs, comments, and customer questions). Schedule and provide virtual product demos or trainings for salons or distributors. Maintain CRM / database with accurate client and lead information. Collaborate with Sales, Marketing, and Warehouse teams to ensure smooth order flow and customer satisfaction. Preferred Skills & Qualifications: Strong communication and interpersonal skills - confident and professional phone presence. Experience in customer service or inside sales, preferably in beauty, hair, or fashion industries. Knowledge or interest in wigs, hairpieces, or salon products is a major plus. Organized, self-motivated, and detail-oriented. Comfortable working in a fast-paced environment and managing multiple priorities. Proficiency with Microsoft Office, eCommerce platforms, and CRM systems. Social media savvy (Instagram, Facebook, TikTok familiarity preferred). Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.