Customer support representative jobs in Gastonia, NC

Job Details FORT MILL Corporate Site - FORT MILL, SC Fully RemoteDescription Customer Experience Consultant CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life's Best Memories' . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry. AT A GLANCE Broad River Retail is currently seeking a Customer Experience Consultants (CXC) to join our Customer Experience Team in Fort Mill or Four Oaks. The position is responsible for resolving highly visible and sensitive customer issues along with case managing escalations received via phone, chat, or written communication. Candidates must have a positive ‘can do' attitude with a sense of urgency to provide results. DAY IN THE LIFE AS THIS MEMORY MAKER Demonstrate enthusiastic support of corporate purpose, vision, mission, and core values. Fully embrace the Broad River Core Value of Customer Satisfaction Take ownership and effectively manage multiple escalated cases through resolution Clearly communicate problem resolution and next steps to customers and internal business partners, in both verbal and written form Handle highly escalated situations with grace, professionalism, and positivity Utilize internal and external resources to implement innovative ways to resolve customer concerns Resolve product or service issues by identifying the root cause Maintain a balance between company policy and customer benefit while handling escalated issues via transfer from the Retail Team or Customer Experience Team or written correspondence from external sources Actively achieve or exceed established performance metrics as defined by management Provide case summaries, analysis, and recommendations to Senior Leadership Develop and maintains positive, service-oriented relationships with other departments and retail stores Assists management with other projects, reports, and assignments as needed Follow defined process and policy standards across the department WORKPLACE ENVIRONMENT: While performing the duties of this job the employee is: Remote role to include virtual training Onsite team meetings Employees must arrange an appropriate workspace that ensures their productivity. Must be able to participate in virtual meetings, on-camera, and calls with minimal distraction Physical requirements such as extended periods of sitting, standing, and moving In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position. MEMORY MAKER PERKS & BENEFITS: Medical, dental, vision, and life insurance options Paid time off and 401K matching contribution Employee discount (40%) at BRR locations Internal Opportunities for career growth and advancement OUR COMMITMENT TO YOU: Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self. Qualifications WHAT YOU'LL NEED TO SUCCEED 3 or more years' experience preferred in a high-volume call center or similar environment Ability to effectively read, write and speak English to communicate with customers Possess outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice Strong cognitive skills required; including the ability to learn quickly, handle multiple complex tasks simultaneously and be highly productive without needing much supervision Possess excellent administrative and organizational skills with a high degree of attention to detail Possess strong proficiency with Microsoft Office products - specifically Word, Excel, and PowerPoint Ability to quickly learn and adapt to multiple computer applications Possess quick, decisive, and strong, effective decision-making abilities with purpose and accountability Results-driven and focused on team performance Ability to manage multiple priorities with tight deadlines and work independently Ability to identify both potential problems and opportunities, make recommendations, and initiate appropriate action Enjoy a fast-paced contact center environment with the ability to work a 40+ hour work week, including nights and weekends Professional, driven, positive, resilient, and achievement focused Excellent time-management skills Strong interpersonal and communication skills: a great listener and negotiator

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists. What You'll Do: Provide fantastic customer service focused on dispute resolution and overcoming challenges Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry. Provide solutions-based approaches to retain customers who are considering service cancellation. Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services. Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. Consistently improve retention rates and achieve retention goals. Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. What We're Looking For: Upbeat personality and a fun, positive attitude 1-2 years previous customer retention experience Strong customer service and people skills Ability to consistently meet and exceed performance targets Coachability with a desire to grow professionally Ability to work a flexible schedule, including weekends Experience with CRM system such as SalesForce is a plus, but not required Exceptional sales skills are a plus, particularly with strong upselling and closing abilities What's In It For You: $50,000 to $80,000 Annual Compensation Base hourly rate with tiered commission structure, performance based, training and quarterly bonus Higher shift pay for working nights and weekends Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO Free monitored security system after 90 days. Engaging and fun company culture that's made up of a diverse group of people Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

Job DescriptionSalary: Customer Retention Specialist | Ripple Fiber Join Our Team as a Customer Retention Specialist! Do you have a passion for turning customer challenges into success stories? Ripple Fiber is seeking an energetic and empathetic Customer Retention Specialist to join our growing team. In this role, youll be the voice of reassurance and problem-solving for customers restoring confidence, preventing cancellations, and ensuring every experience with Ripple Fiber leaves a lasting positive impression. If you thrive in fast-paced environments, excel at building trust, and enjoy transforming tough conversations into wins, we want to meet you! About Ripple Fiber Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving peoples lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective. We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future. Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states. About our Culture We are a dynamic fast-growing, fast-paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development. About the Role As a Customer Retention Specialist, youll play a pivotal role in preserving customer relationships and driving long-term satisfaction. Youll serve as both advocate and problem-solver, ensuring every customer interaction reinforces Ripple Fibers promise of reliability, empathy, and excellence. Responsibilities: Handle inbound and outbound calls with customers experiencing service concerns, installation issues, or expressing intent to cancel. Use active listening and discovery to understand customer pain points and offer personalized solutions or retention incentives that rebuild trust and loyalty. Collaborate cross-functionally with Sales, Field Operations, and Billing teams to resolve escalations swiftly and accurately. Communicate with empathy, professionalism, and confidence, ensuring customers feel heard and valued. Present tailored retention offers and troubleshoots technical or process issues that could impact customer satisfaction. Accurately document all customer interactions, follow-ups, and resolutions in internal systems. Track and manage follow-up commitments within established SLAs to ensure issues are closed with care and urgency. Maintain a comprehensive understanding of Ripple Fibers products, coverage, and customer journey to provide expert guidance. Consistently meet or exceed individual and team performance goals for retention, customer satisfaction, and resolution efficiency. Qualifications & Requirements: High school diploma or equivalent required. Minimum of 2 years of retention experience. Strong problem-solving and negotiation skills with a customer-first mindset. Strong verbal communication, negotiation, and problem-solving skills. Demonstrated ability to manage competing priorities and stay composed under pressure. Empathetic, customer-first mindset with a passion for resolving issues effectively. Proficiency in CRM tools and documentation practices. Bilingual fluency is a plus. What We Offer Competitive base pay with performance-based incentives. Comprehensive benefits package, including medical, dental, vision, and 401(k). Opportunities for advancement within a rapidly expanding organization. Ongoing professional development and training programs. A collaborative, inclusive culture that values innovation and integrity. Ready to Make Every Customer Count? If youre ready to play a key role in keeping customers connected and satisfied, apply today! Submit your resume and cover letter to join Ripple Fibers mission of delivering world-class internet with a personal touch. Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

Job Description As a Customer Support Representative at Kuester Management Group, you will play a critical role in delivering exceptional customer service to our homeowners' associations (HOAs) and clients. This position requires outstanding interpersonal skills, time management, and a commitment to maintaining high standards of service excellence. You will manage multiple client relationships, handle a high volume of inquiries through phone and email communication, and ensure that client needs are met promptly and professionally. Key Responsibilities: Deliver timely and professional responses to client inquiries in accordance with company-defined response times and satisfaction standards. Assist clients with questions related to account balances, compliance with governing documents, work orders, and community-specific information. Provide high-quality customer service through in-person interactions, email, and phone communication. Conduct regular compliance inspections for assigned partner communities, ensuring adherence to governing rules and regulations. Maintain superior customer service levels in alignment with Kuester Management Group's core values. Handle inbound customer service calls with empathy and professionalism. Compose and send professional email correspondence to resolve client concerns effectively. Apply critical thinking and problem-solving skills to address a wide range of customer service issues related to HOA management. Collaborate with internal teams to ensure seamless service delivery. Perform other duties related to client services processes and procedures as assigned. Qualifications and Skills: Proven ability to provide exceptional customer service, both in person and over the phone. Strong written and verbal communication skills. Call center experience is beneficial but not required. Bilingual candidates are highly preferred. Excellent organizational and time-management skills with the ability to prioritize tasks effectively. Proficient in using computers and Microsoft Office applications (Word, Excel, Outlook, etc.). Flexible and adaptable in a dynamic work environment. Attention to detail and the ability to multitask in a fast-paced setting. Strong problem-solving and critical-thinking abilities. High school diploma required; some college coursework preferred. Minimum of 1 year of customer service experience, ideally in an inbound call center or property management environment. A willingness to learn and grow in the HOA industry. What We Offer: Comprehensive health, dental, and vision insurance packages. Generous paid time off (PTO) to support work-life balance. 401(k) matching to help you plan for your future. A team-oriented, supportive work environment. The opportunity to work for a family-owned and operated company that values professionalism, accountability, and teamwork. About Kuester Management Group: At Kuester Management Group, we are dedicated to providing exceptional service and fostering strong relationships with the communities we manage. Our mission is rooted in professionalism, leadership, and teamwork, and we strive to create a positive and collaborative workplace that supports personal and professional growth.

Job DescriptionJob Title: Customer Experience RepresentativeLocation: South Charlotte Job Type: Full-time Base Salary: 35,000.00 per year We're seeking a friendly and proactive Customer Experience Representative to serve as the primary point of contact for our customers. You will assist with inquiries, resolve issues quickly and professionally, and ensure every customer feels valued. You'll communicate via phone, email, or chat, document interactions, and collaborate with other teams to improve service. Strong communication, empathy, and problem-solving skills are a must. Responsibilities: Respond to customer questions and concerns promptly and professionally Resolve issues with empathy and effective solutions Provide product information and guidance Keep accurate records of customer interactions Work with internal teams to enhance the customer experience Qualifications: Excellent communication and interpersonal skills Customer-focused attitude with patience and empathy Problem-solving abilities Comfortable using CRM and basic computer tools #LSNCJOBS

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction. Join our team and make a meaningful difference in ensuring our clients stay connected and thriving. What our Call Center Business Sales Customer Solutions Representatives Enjoy Most About the Role * Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques. * Building long-term relationships and providing customer-centric solutions tailored to business needs. * Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services. * Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction. * Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers. Working Conditions * Normal office environment. Required Qualifications Education * High school diploma or equivalent Experience * 1 year of sales experience or 2 years call center experience Technical Skills * Knowledge of Charter Business products (Internet, video, music, data, telephone) will enable you to offer informed support. * Proficiency in understanding and explaining business telecom services. Skills & Abilities * Strong verbal and written communication skills in English and Spanish to interact professionally with customers and team members. * Ability to build long-term customer relationships and consistently achieve sales targets. * Flexibility to work varied schedules, including nights, weekends, and holidays. * Empathy and professionalism to handle customer concerns with tact and understanding. * Bilingual Spanish Required Preferred Qualifications * Sales knowledge of complex services such as Hosted Voice and Cloud Services. * Experience with CSG billing software. * B2B sales experience in telecommunications or premise-based voice and data products. * 2+ years of call center experience in customer service and/or phone sales will empower you to excel in retaining business and addressing customer needs. #LI-AM3 SRT100 2025-66740 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business & develop a book of business, lead a team, and scale your income based on performance. No cold calls. No chasing. You'll work warm, qualified clients who've already requested help. What you'll do Master our systems and product suite to deliver first-class client experiences. Follow up with warm leads and prior client inquiries (we provide high-quality leads). Meet clients virtually (Zoom / phone) and guide them through the protections that build generational wealth. Manage your client communication and relationship lifecycle. Build a personal brand and scale your book - recruit and lead a team when ready. Hit performance goals to unlock promotions, leadership roles, and revenue-share opportunities. Maintain licensing, contracting, and compliance for your market. Attend weekly virtual training and leadership development. Who you are You want to build and own something - not just collect a paycheck. Entrepreneurial mindset: you plan, execute, iterate, and refuse to be average. Strong communicator - phone and video-first comfort. Organized, self-motivated, and tech-savvy. Preferably 2+ years in sales, service, or business ownership - but grit and results matter more. Requirements Reliable phone, data, and Wi-Fi. Must pass background check and carrier contracting. Active Life & Health license, or willingness to get licensed (we'll help you in 7-10 days). Compensation & growth Uncapped commission structure + performance bonuses and incentives. Clear path to leadership / territory ownership / revenue-share for top performers. Many of our highest-performing partners create a significant, scalable income by building teams and recurring revenue streams. 100% Commission Perks Remote, flexible schedule (evenings/weekends as client needs require). Comprehensive training and a proven playbook to build your business. Annual all-expense-paid trips for top producers. Discounted health and life coverage options. Leadership development and agent-to-owner transition support.

Job Description Now Hiring: Client Specialist (PRN) Supportive. Purpose-Driven. Recovery-Focused. Status: PRN | Hourly, Non-Exempt Reports To: Shift Supervisor Schedule: Variety of shifts available About the Role Anuvia is seeking compassionate and reliable Client Specialists to join our Clinical Inpatient team. This vital position supports individuals in our detox and residential programs-helping them navigate recovery with dignity, safety, and care. If you're ready to make a difference and grow within a structured career ladder, we want to hear from you. What You'll Do Welcome and orient new clients into the detox program, complete service plans, and intake documentation. Maintain a therapeutic and secure environment by performing safety checks, room searches, and drug screenings. Administer medications (if certified), support mental/physical health observations, and provide first aid/CPR if needed. Facilitate daily therapeutic or educational activities and help transition clients to appropriate levels of care. Collaborate with clinical staff to evaluate client needs and maintain accurate documentation in electronic health records. Be an active participant in shift communication, incident reporting, and quality improvement processes. Career Growth Opportunities We offer a clear career ladder with built-in certification support and increased responsibility at each level: Client Specialist I: Entry-level with certification required within 60 days Client Specialist II: Certified and able to train others Client Specialist III: Med Tech certification required within 90 days Client Specialist IV: Enrolled in CADC registration program with supervision requirements Client Specialist V: CADC-I certified Already a Qualified Professional (QP)? You'll also support screenings, service plans, therapeutic interventions, and staff supervision. What We're Looking For Education: High School Diploma or GED required Experience: 2 years in healthcare or substance use treatment preferred Skills: Strong communication, problem-solving, time management, and adaptability Certifications: CADC preferred Med Tech (within 90 days for CSIII) CPR/First Aid (or willing to obtain) Valid NC or SC Driver's License required You'll Thrive If You Are: Calm under pressure and able to handle crisis situations with professionalism Passionate about helping others overcome barriers in their recovery Committed to excellence, teamwork, and continuous learning Comfortable working in a diverse, fast-paced residential treatment environment Why Join Anuvia? Purpose-driven work that truly makes a difference Structured advancement with credentialing support Supportive team culture in a respected treatment center Opportunity to grow into a QP or Certified Counselor role Competitive Benefits: We offer a comprehensive benefits package, including: -Immediate health benefits with no waiting period. -Generous time off policies and company-provided disability insurance. -Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year. -Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.

The NASCAR Racing Experience is looking for sales individuals to assist our team during on-track events at Charlotte Motor Speedway! These individuals would assist customers in both purchasing and upgrading their racing experiences right at the track. This event is on-going, meaning that there are several events/opportunities for individuals to work with us. Job Responsibilities: Accurately process sales through a Point of Sale system and credit card terminals with precision, while following company policies and procedures. Selling apparel in the trackside souvenir stand Completing the check-in process with our customers Taking guest photos Support opening and closing functions when needed Provide excellent customer service by anticipating customer needs Required Qualifications: Proficient with Computers and Microsoft Office Applications Able to work Weekdays and Weekends Remain upright on the feet, particularly for sustained periods of time At least 16 years of age Compensation/Benefits: Flexible schedule Base pay with both commission and bonus opportunities based on performance Paid travel opportunities Exclusive NASCAR Racing Experience opportunities offered to employees! This is a seasonal position, perfect for college students, individuals looking for extra income, or even better, RACE FANS! If you or someone you know is interested, please contact us to arrange a time to speak with us. Thanks! Charlotte Event Dates: (we ask that if you cannot commit to at least 1/2 of the dates, please do not apply) 2026 Track Dates February 7, 21 March 7,28 April 18,25 May 2,25,30 June 6,20,21 July 18th August 22,29 September 12th October 17,18,24,25 November 14 **LOOKING TO WORK MORE??? Additional dates available with travel team opportunities. Travel Allowance and Per Diem are compensated with hotel accommodations when traveling.

Own our Client's Onboarding experience end to end! Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world. As a Client Onboarding Associate within the Commercial & Investment Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase. Job Responsibilities Own the product implementation and training experience for your assigned clients Meet and connect with clients through WebEx, Zoom, and other collaboration technologies Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management Manage client and partner expectations and understanding throughout the implementation process Exhibit ownership of implementations experience and own client satisfaction results Work with partners in Operations and Product Management to streamline processes Identify instances of business risk and show ownership of issues when they arise Scope client requests and translate business requirements into detailed technical specifications for treasury services Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository Demonstrate creative problem solving and judgement and be empowered to escalate when necessary Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations Required Qualifications, capabilities and skills General knowledge of Treasury Products and Services An appreciation for being a ‘keeper of our brand' with 3+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience Prior project management experience Experience in risk awareness and skills to develop and ensure quality program set ups Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills Strategic thinking with the ability to manage conflict and adapt to change Demonstrated team building skills and ability to work in a team environment Ability to clearly communicate, partner and influence - leading others to a common goal Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions Preferred qualifications, capabilities and skills Bachelor of Science or Business Administration Degree PMP or other Project management Certifications Ability to provide quantifiable management reporting Passion for learning new operating models, technologies, and industry trends Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more Help the community through expansive volunteer opportunities Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Some travel required (10%) to visit clients and internal partners. Please note this role is not eligible for employer immigration sponsorship.

Job DescriptionDescription: Health Insurance Paid for by Company; and Opportunity for advancement and training We are seeking an enthusiastic, extroverted, professional willing to learn and become a part of our team. You will provide overall support to attorneys' and paralegals' business needs. Primary job responsibilities include: Answering the phone, providing answers to simple questions, and directing phone calls; Communicating with prospective clients during the intake process; Calling clients to determine status updates; Requesting medical records; and Retrieving, opening, scanning, and filing all incoming mail. Qualifications: Bright Personality; Empathetic, compassionate and understanding; Ability to type accurately while speaking on the phone; Ability to prioritize and multitask; Excellent written and verbal communication skills; Deadline and detail-oriented; and Bilingual is a big plus Job Duties: Answer incoming calls and respond to questions from doctor's offices, clients, attorney's offices and others; Document all calls in Case Management System; Conduct questionnaires with prospective clients, documenting responses electronically; Set up new claims with insurance companies; Mail out correspondence from attorneys; Schedule meetings for attorneys; Request medical records; Sort, scan, save and distribute mail; Sort and properly file incoming medical records, insurance correspondence, and court documents; Maintain paper files; Maintain common office areas; and File documents with the court. E04JI800tv5q407mh0e

About Brightway Established in 2008 Brightway has grown to become one of the largest privately owned propertycasualty insurance distribution companies in the US with more than 350 agencies in 38 states and more than 14 billion in annual premiums Brightway is a purpose and core value driven organization We provide a blueprint for a future proofed life Through our successful model agency owners focus on protecting their clients most important assets through consultation curated choice and confidence While Brightway focuses on our agency owners through back office marketing support and constant learning and development Additionally Brightway builds integrates and launches best in class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success Scope The Engagement Center ensures that Brightway clients receive exceptional service This position provides a broad range of insurance related customer service and business development support by cultivating maintaining and enhancing an organizations relationships with its clients & Agency Owners This role contributes to Brightways retention and community building efforts with carriers ensuring seamless service delivery This individual will play a pivotal role in ensuring that clients feel valued and understood which is crucial to fostering long term loyalty and satisfaction Job Responsibilities Client Interaction & Support Manage inbound requests via phone email and other communication channels ensuring timely and effective resolutions Provide exceptional service by addressing inquiries processing requests and resolving concerns with professionalism and efficiency Documents interactions accurately in CRM and other systems Sales & Retention Proactively engage and maintain relationships with clients through outbound calls to offer additional products policy reviews and solutions tailored to their needs Implement upsell and cross sell opportunities to drive business growth while ensuring client satisfaction Drive policy renewals and retention efforts by educating clients on coverage options and benefits Process Improvement & Collaboration Leverage emerging technology to streamline workflows improve efficiency and enhance the client experience Actively participate in training and continuous learning initiatives to stay updated on industry trends and company policies Collaborate with internal teams and external agents to improve service quality and operational effectiveness Skills Licenses Certifications Must obtain a personal lines insurance license within 60 days of employment Strong customer service mindset with a passion for delivering exceptional experiences Ability to learn and effectively use Brightway systems CRM tools and insurance platforms High level of accuracy attention to detail and ability to multitask in a fast paced environment Excellent verbal and written communication skills; ability to simplify complex insurance terms for customers Analytical problem solving skills with the ability to assess customer needs and present logical solutions Demonstrated ability to work both independently and as part of a team contributing to shared goals Tech savvy with a willingness to adopt and leverage new tools and processes Education and Experience This position requires a bachelors degree and 2 4 years experience in a customer service or sales environment Education or experience focused on insurance risk management or entrepreneurship is preferred but not required This position is onsite in Charlotte North Carolina Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration We are dedicated to ensuring that our hiring promotion and training practices reflect this commitment We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve

The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers' media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that increases ROI for our advertisers. This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns' performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed. Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key. Essential Duties and Responsibilities * Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs * Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details * Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps * Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders * Provide facilitation for continuously improving the quality of service and campaign results for our local markets and clients * Responsible for order entry, trafficking, monitoring, and reporting on digital owned & operated campaigns * Quality assurance on work performed by our corporate team * Leverage storytelling skills to build exceptional customer reports Minimum Qualifications * 2-4 years of experience working in a digital advertising operations role, working with sales and marketers * 2-4 years of experience in campaign and performance management * Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development * Knowledge of ad tagging and the CM Trafficking, Reporting, & Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus * Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables * Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results * Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities * Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations * Excellent written and verbal communication skills are necessary for effectively managing performance * Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them * Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations * Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly * Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns Preferred Qualifications * BA/BS from a 4-year university or equivalent preferred * Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are preferred About Cox Media Group CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit ********************* Req #: 2001 #LI-Onsite CMG is a special place. Here, we rely on our winning mindset and deep expertise to find creative solutions, think differently, and work together to positively impact the people and communities we serve. It's where we connect and inspire diverse audiences every day and everywhere with our unmatched content, products, services and people. At CMG, we take pride in our collaborative and open environment, where everyone feels valued, seen and heard. Our shared commitment to living our company's core Values - Teamwork, Diversity, Integrity, Quality and Fiscal Responsibility - propels us every day, in everything we do. We encourage you to explore #LifeAtCMG, where you can bring your best, authentic self to work, think boldly and make a difference. If you are currently a CMG employee, please log into THRIVE to access our internal career center. Nearest Major Market: Charlotte Apply now

Job Title: Steel Construction Data Center Owner's Representative (Structural Steel Construction-Fabrication and Installation Required) The Data Center Owner's Representative acts as the primary liaison between the owner and all project stakeholders during the planning, design, construction, and commissioning phases of a data center project. This role ensures that the owner's interests, standards, and objectives are met throughout the lifecycle of the project, delivering on time, within budget, and to the required quality and compliance standards. Key Responsibilities * Project Oversight * Represent the owner in all project meetings and communications. * Monitor progress against schedule, budget, and scope. * Ensure alignment with owner's strategic goals and technical requirements. * Design & Construction Management * Review and approve design documents for compliance with owner standards. * Coordinate with architects, engineers, contractors, and vendors. * Oversee construction activities to ensure adherence to specifications and quality standards. * Risk Management * Identify potential risks and develop mitigation strategies. * Ensure compliance with safety, environmental, and regulatory requirements. * Budget & Cost Control * Track project costs and manage change orders. * Validate contractor invoices and ensure financial transparency. * Commissioning & Handover * Oversee testing and commissioning of critical systems (electrical, mechanical, IT). * Ensure proper documentation and training for operations teams. * Validate that all deliverables meet contractual and performance requirements. Qualifications * Bachelor's degree in Engineering, Construction Management, or related field. * 7+ years of experience in data center construction or mission-critical facilities. * Strong knowledge of electrical, mechanical, and IT infrastructure. * Proven ability to manage large-scale projects and multiple stakeholders. * Excellent communication, negotiation, and problem-solving skills.

The Client Specialist role supports the line of business by providing exceptional service and operational support to associates and clients. This role is responsible for managing client requests, facilitating account operations, and ensuring the accuracy and completion of documentation and transactions. The Client Specialist acts as a liaison between clients, associates, and internal partners to deliver a seamless client experience and support growth initiatives. This role places emphasis on relationship management and serving needs for teams and their portfolio of clients. Essential Duties and Responsibilities * Open new accounts and ensure complete, accurate documentation is obtained from clients * Collect and review entity due diligence, Know Your Customer (KYC), and beneficial ownership information to satisfy compliance requirements * Image and index all deposit and client documentation to ensure proper recordkeeping * Perform account maintenance, including adding/removing signers and updating client records * Respond to client inquiries regarding bank products, services, account details, and policies, conduct account research, file and process fraud claims * Proactively identify cross-selling opportunities, recommending additional bank products and services that align with clients' operational needs * Demonstrate comprehensive knowledge of banking systems, internal processes, tools and resources available to associates, and controls designed to protect the bank and our clients * Research and resolve exceptions in required documentation; loan, collateral and deposit exceptions, assist with past dues * Provide loan support to relationship teams, collection of payments and fees, processing advances on lines of credit * Demonstrate knowledge of the loan documentation process, including the ability to identify and differentiate internal loan documents, as well as an understanding of attorney-prepared documentation * Collaborate with Loan Operations, Treasury Management and Deposit Operations to ensure ongoing, satisfactory monitoring of lending, depository and Treasury Management services for clients * Perform other duties and responsibilities as assigned Supervisory Responsibilities No supervisory responsibilities Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: High school diploma or equivalent and 2-4 years of experience or equivalent combination of education and experience. Computer and Office Equipment Skills Microsoft Office suite Certificates, Licenses, Registration (Ex: CPA, Series 6 or 7 licenses etc) None required About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs. SUMMARY Responsible for providing customer service responses for all Comporium Services and Products to include, but not limited to: billing, sales, and services issues. Maintain strong knowledge on all Comporium Services and Products, and providing world class customer service and meet or exceed all sales objectives. RESPONSIBILITIES Respond to customer inquiries either by phone, text, email, social media or chat in a timely and professional manner to ensure customer inquiries or concerns are addressed in a satisfactory manner. Performance is measured by meeting and/or exceeding monitoring scores, as well as adherence to KPI's. Responsible for meeting and/or exceeding sales goals. Responsible for meeting and/or exceeding exit scores. Adhere to departmental guidelines as related to attendance. Notify Team Supervisor as to the need for additional training on Comporium products and services as needed and keep Team Supervisor informed of items requiring immediate attention or for the benefit of co-workers, including matters such as outages, equipment troubles and customer service issues. Other duties as assigned and requested .(ex. Outbound calling, new hire training, special projects, OT) REQUIREMENTS High School Diploma/GED required 1-2 years Customer Service and Sales preferred Excellent computer, oral and written communication skills We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done! Equal Opportunity Employer/Contractor

Job Description CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than "just a security company," and we offer more than "just a job." CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists. What You'll Do: Provide fantastic customer service focused on dispute resolution and overcoming challenges Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry. Provide solutions-based approaches to retain customers who are considering service cancellation. Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services. Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. Consistently improve retention rates and achieve retention goals. Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. What We're Looking For: Upbeat personality and a fun, positive attitude 1-2 years previous customer retention experience Strong customer service and people skills Ability to consistently meet and exceed performance targets Coachability with a desire to grow professionally Ability to work a flexible schedule, including weekends Experience with CRM system such as SalesForce is a plus, but not required Exceptional sales skills are a plus, particularly with strong upselling and closing abilities What's In It For You: $50,000 to $80,000 Annual Compensation Base hourly rate with tiered commission structure, performance based, training and quarterly bonus Higher shift pay for working nights and weekends Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO Free monitored security system after 90 days. Engaging and fun company culture that's made up of a diverse group of people Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

Job Title: Client Performance Specialist - WSOC TV The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers' media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that increases ROI for our advertisers. This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns' performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed. Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key. Essential Duties and Responsibilities Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders Provide facilitation for continuously improving the quality of service and campaign results for our local markets and clients Responsible for order entry, trafficking, monitoring, and reporting on digital owned & operated campaigns Quality assurance on work performed by our corporate team Leverage storytelling skills to build exceptional customer reports Minimum Qualifications 2-4 years of experience working in a digital advertising operations role, working with sales and marketers 2-4 years of experience in campaign and performance management Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development Knowledge of ad tagging and the CM Trafficking, Reporting, & Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations Excellent written and verbal communication skills are necessary for effectively managing performance Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns Preferred Qualifications BA/BS from a 4-year university or equivalent preferred Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are preferred About Cox Media Group CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit ********************* Req #: 2001 #LI-Onsite

The Client Specialist role supports the line of business by providing exceptional service and operational support to associates and clients. This role is responsible for managing client requests, facilitating account operations, and ensuring the accuracy and completion of documentation and transactions. The Client Specialist acts as a liaison between clients, associates, and internal partners to deliver a seamless client experience and support growth initiatives. This role places emphasis on relationship management and serving needs for teams and their portfolio of clients. **Essential Duties and Responsibilities** + Open new accounts and ensure complete, accurate documentation is obtained from clients + Collect and review entity due diligence, Know Your Customer (KYC), and beneficial ownership information to satisfy compliance requirements + Image and index all deposit and client documentation to ensure proper recordkeeping + Perform account maintenance, including adding/removing signers and updating client records + Respond to client inquiries regarding bank products, services, account details, and policies, conduct account research, file and process fraud claims + Proactively identify cross-selling opportunities, recommending additional bank products and services that align with clients' operational needs + Demonstrate comprehensive knowledge of banking systems, internal processes, tools and resources available to associates, and controls designed to protect the bank and our clients + Research and resolve exceptions in required documentation; loan, collateral and deposit exceptions, assist with past dues + Provide loan support to relationship teams, collection of payments and fees, processing advances on lines of credit + Demonstrate knowledge of the loan documentation process, including the ability to identify and differentiate internal loan documents, as well as an understanding of attorney-prepared documentation + Collaborate with Loan Operations, Treasury Management and Deposit Operations to ensure ongoing, satisfactory monitoring of lending, depository and Treasury Management services for clients + Perform other duties and responsibilities as assigned **Supervisory Responsibilities** No supervisory responsibilities **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: High school diploma or equivalent and 2-4 years of experience or equivalent combination of education and experience. **Computer and Office Equipment Skills** Microsoft Office suite **Certificates, Licenses, Registration (Ex: CPA, Series 6 or 7 licenses etc)** None required **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.