Customer support representative jobs in Greensboro, NC - 764 jobs

PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensure quality of coatings Analyze customer issues and troubleshoot technical problems. Directly responsible for all service activities within assigned territory/account(s) including: On-site product testing and refinement Customer personnel training and development as directed. Product and process issue resolution Process documentation in a timely manner and as directed. Process auditing Other assigned service requirements as directed/assigned. Stay up to date with product knowledge and industry trends to provide accurate and timely support. Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed. Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed. Collaborate with other team members to escalate complex technical issues. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience and Education Required/Preferred High school graduate or equivalent required Minimum 1-year related finishing experience or laboratory formulation experience. Professional training in related business and/or professional seminars Specific Knowledge, Skills, and Abilities Required Excellent motivational facilitator skills Excellent people and leadership skills Excellent analytical and organizational skills Excellent verbal and written communication skills Excellent score on color examination Computer skills include word processing and spread sheets. Ability to objectively assess positive performance and address performance issues. Self-motivated, proactive, aggressive, and self-assured work ethics Provide leadership (leading by example with confident decision-making ability) Ability to think creatively to define and address personal, group or business needs and opportunities. Ability to travel as required.

Job Description The position of Customer Support Specialist-Bilingual provides for efficient and effective service to Spanish-speaking customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information. We have two positions available: Monday-Friday 7am-4pm (Work every other Saturday 9am-4pm) Monday-Friday 11am-8pm (Work every other Saturday 9am-4pm) Training Schedule: Monday-Friday 5 weeks from 9am-6pm ESSENTIAL FUNCTIONS: This position specializes in helping Spanish-speaking callers in Spanish. Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals. Returns customer phone messages from after hours. Performs account transactions including, but not limited to: payments & transfers. Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting. Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting. Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes. Researches and responds to secure/unsecure customer messages. Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers. Provide, present and promote Service Excellence to all external and internal customers. Completes training as assigned. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business, financial industry or branch banking related. Excellent verbal and written communication skills in both English and Spanish required. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries. Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Kaplan Early Learning Company is growing and seeks to hire a Customer Engagement Analyst (On-site). For over 50 years, Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. At Kaplan, we come to work every day knowing that we are making an impact on children, families, and educators not only in our local communities, but around the world! We are a national leader in the early childhood educational market, and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized, we're the team to join. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years! About the Position: Incumbent will work independently to support and drive our sales growth initiative, profitability, and our commitment to quality customer service by focusing on evaluating, auditing customer requirements and our ability to meet those needs as efficiently as possible. The position will contribute to the overall success and profitable growth of the company by evaluating customer order requirements and product inventory status to effectively identify substitutions, will assist with labor assignments, status confirmations, order status, and delivery requirements of K-trucks or Special Delivery Orders while communicating between service, Traffic, the customer, and the sales representative. The staff member is charged with partnering with internal departments, primarily those that are customer-facing, to develop and drive execution plans for customer engagement success with Merchandising, Playground, Sales, Purchasing, Customer Support, and Operations to ensure customer requirements are executed against and met. Additionally, the incumbent will create and provide an analysis of various reports to ensure company leadership is informed and kept up to date on key performance indicators. Includes responsibility to audit individual employees' adherence to processes and procedures, identifying agents for additional training opportunities. Job Hours: Monday - Friday 8:00AM - 5:00PM (On-site) Position Responsibilities Include: Independently monitor and record customer requirements in our systems to proactively ensure customer satisfaction, support sales, and help customer service agents meet those requirements. Analyze data and directly partner with Merchandising, Purchasing, Customer Support, and Operations regarding customer feedback, percentage of order completions, special attention follow-ups, attendance, phone reports, and execution against correct processes. Serve as a specialist in k-truck deliveries, working to ensure delivery needs are met with temporary labor, install specialists, and order fulfillment. Develop and maintain comprehensive knowledge of Hubspot, PeopleSoft, and other software to create improved processes as identified. Develop and maintain comprehensive knowledge of specific order requirements and guidelines, including customer account knowledge. Proactively identify agents who need remedial or enhanced training in daily duties. Ensure appropriate information is communicated to Customer Support staff members for appropriate customer action. Explore, identify, and make recommendations to create more efficient procedures and communication in customer engagements. Collaborate with internal departments, establish, and lead meetings to discuss/propose areas of enhancement or alternative strategies that drive customer loyalty and internal excellence. Assist management in driving implementation and successful outcomes. Collaborate with management on special projects to drive exceptional customer engagements. Position Requirements Include: Degree preferred. 5+ years of related experience in B2B client services or a customer service leadership role working with internal/external customers. Comprehensive industry-specific knowledge of Kaplan and company internal processes required. Ability to think strategically, creatively, and analytically required. Proficiency in using MS Excel and Word required. Strong knowledge of PeopleSoft with the ability to build queries or to learn query-building skills. Strong knowledge of Hubspot preferred. Self-motivated and proactive with excellent organizational, communication, and prioritization skills required. Exceptional work ethic and flexible to changing business demands required. Ability to perform under pressure and achieve deadlines required. Demonstrate enthusiasm towards colleagues and customers required. Ability to build effective working relationships with others, inside and outside the organization required. Acts with a sense of urgency required. Advanced problem-solving skills and a keen attention to detail required. Benefits Include: Competitive pay rate Paid Time Off including holidays Paid Maternity/Paternity Leave Supplemental Program Childcare Discounts Medical, Dental, Vision Insurance Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives Short-term disability and long-term disability income replacement programs through Voya Insurance Educational Tuition Assistance Verizon and AT&T Discount YMCA Discount Employee Referral Bonus LifeMart Discount Shopping Website Kaplan Outlet Center Discount Pet Insurance Please include your salary range requirement. Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.

Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Do you have a visual communications challenge, but don't know where to start? FASTSIGNS of High Point, NC is more than ready to help. Our strategists, graphics experts and problem solvers will work with you to find the right mix of visual solutions so you can tell your story the way you want it to be told. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and sometimes at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Here's a quick video to see what an Inside Sales Representative with FASTSIGNS is all about! ************************************************ Responsibilities Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience. Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion Execute a variety of marketing functions, and maintain an attractive retail environment Help as needed with reports, required paperwork, and shipping Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center Typical Physical Demands Ability to work under pressure and tight deadlines Ability to stand for long periods of time. Ability to lift 25 or more pounds. Present and maintain a good driving record. Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate when needed. Qualifications Outgoing, responsive, eager to learn and with a desire to succeed Great verbal and written communication skills Strong organizational and time management skills Experience in resolving customer satisfaction issues Proficient with computer and internet skills, including Microsoft Office Basic Math Skills 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Benefits Competitive Base Salary + Commissions + Bonuses Paid Vacation and Holidays Formal Ongoing Training Outside Sales Certification Program Dental and Vision Program available 401K benefits Creative work environment Team Culture Monday-Friday 8AM-5PM Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Discover your next career! Make Your Statement with us! Apply today! Get inspired by this video ************************************************ FASTSIGNS of High Point is an Equal Opportunity Employer. Compensation: $19.00 - $19.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

The Customer Sales and Service representative administers claims and manages interaction with customers by reviewing all customer claims, supporting photos, and customer information and documentation. This position also manages customer calls, supplying information and updates to customers. The Customer Sales and Service representative utilizes the CRM to communicate with customers and technicians. Essential Functions Compose grammatically correct correspondence such as claim notes, e-mails and any other form of internal or external written communication. Transpose claims from client portals into existing system for service. Manager a high volume of inbound calls. Required Competencies and Experience Excellent oral, written and interpersonal communication skills. Excellent telephone etiquette. Strong analytical and critical thinking skills to collect and interpret data to effectively and efficiently solve problems. Ability to sit and work on a computer with a headset for long periods of time. Computer proficiency. High School Diploma or GED. 2+ years previous customer service experience. What You'll Love About Working Here Comprehensive benefits package including: Medical, Dental, Vision, Life & Disability Insurance 401k options Generous PTO Policy includes 2 weeks of PTO accrual in the first year40 Optional 4 day/40 hour week available EEO Statement Furniture Solutions Network is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experience within our workforce.

Looking for a new career for the new year? We need upbeat, motivated and accountable team players to join our marketing team. This is a great opportunity for individuals who need flexible hours, great income, and the ability to work in a telecommute capacity. Don't waste gas, time and money commuting or on daycare. We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to help others and think outside the box. Generous Commission Base with Bonuses and Incentives. Please submit your resume and qualified candidates will be contacted to set up an interview. Skills Needed: Proficient in MS Office Basic Computer Knowledge and Skills Think Outside The Box Excellent Written and Verbal Communication Skills People Person Coachable Accountable Self-Starter Strong Drive For Success Required Up to Date Computer with High Speed Internet Phone Access

Reservation Agent Location: O.Henry Hotel, Greensboro, North Carolina Hours: Full Time O.Henry Hotel is looking for a friendly and energetic Reservation Agent to join their team of enthusiastic restaurant professionals who provide outstanding experiences to the guests they serve in a fast-paced environment. To deliver the type of outstanding experience we provide our guests, we need remarkable individuals who are committed to making a difference. Our common objective is articulated in our mission, which, in summary, is to be of genuine service to our guests, fellow staff members, owners, and the Earth and her people. To find out more about working with us, click here. What are the responsibilities of a Reservation Agent? Communicate clearly and perform consistently following the mission and values of the organization in our enthusiastic work environment Answer reservation incoming calls/emails in a timely manner for both hotels while quickly developing relationships with each guest Work closely with the front desk team and sales team to ensure each guest receives the highest level of service with hotel reservations Respond quickly and effectively to every guest request with a high sense of urgency Create, maintain, and oversee the accuracy of room blocks and reservations in the Property Management System Set up and process billing, deposits, and commissions according to accounting policies and contracted group agreements Input group rooming lists, revise room blocks, and maintain group inventory Follow up with group blocks before cutoff date with room pick-up Conduct hotel site tours as appropriate. Assist sales and reservations teams with site visit preparations Develop and maintain relationships with guests and travel/group contacts Assist and support with activities and special projects as requested by reservations, operations, communications, and sales leadership Requires completed training at the Front Desk prior to stepping into the Reservation Agent role What Skills and Experience are Desired for a Reservation Agent? Schedule availability to include weekdays, weeknights and weekends Friendly, energetic and detail-oriented Passion for hospitality Great interpersonal and communication skills Strong sense of urgency and initiative Professional and effective communication skills, both verbal and written Proficient in Microsoft Word and Excel Working in a fast paced, enthusiastic work environment Benefits? Yes. Employee Stock Ownership Plan (ESOP) Health, dental and vision insurance Voluntary Life Insurance 401K Paid annual leave (vacation, sick, personal, etc.) Family medical leave and domestic partner benefits Industry related continuing education and frame of reference opportunities

Job Description Bilingual Call Center Collections Specialist (English/Spanish) Pay: $16.00/hour + Uncapped Monthly Bonuses Earning Potential: $50,000+/year) Employment Type: Full-Time | Base + Commission Turn Your Bilingual Skills Into a Rewarding Career Are you fluent in English and Spanish? Do you enjoy helping people while achieving your own professional goals? At Source Receivables Management, LLC, we're growing-and we're looking for bilingual professionals like you. Join our team as a Bilingual Call Center Collections Specialist and build a stable career with excellent income potential, paid training, and a supportive environment that values your talent. Why You'll Love Working Here We believe hard work should pay off. That's why we offer: Base Pay + Uncapped Commissions - earn more the harder you work Monthly Bonuses - no limits on what you can achieve Paid Training - start with confidence and knowledge Full Benefits Package, including: Health, Dental & Vision Insurance Paid Time Off (PTO) 401(k) with Company Match Flexible Spending Account Employee Assistance Program Company-Paid Life Insurance & Long-Term Disability Referral Bonuses What You'll Do Support Spanish- and English-speaking customers in resolving past-due accounts Manage inbound and outbound calls with empathy and professionalism Meet performance goals while contributing to a positive team culture What We're Looking For Fluent in English and Spanish (spoken & written) Strong communication and negotiation skills Goal-driven, motivated, and comfortable in a fast-paced setting Tech-savvy with basic math and account navigation skills Calm, professional, and solutions-focused under pressure Bonus points if you have: Collections or call center experience Background in sales, negotiation, or customer service Training & Schedule 3-week paid training to set you up for success Weekly schedule: Mon-Tue: 9:00 AM - 6:00 PM Wed-Thu: 8:00 AM - 5:00 PM Fri: 8:00 AM - 4:30 PM Build Your Future With Us At Source Receivables Management, LLC, you're not just taking a job-you're joining a company that invests in your growth. We recognize your success, celebrate diversity, and provide real career paths. Apply Today - Let Your Bilingual Skills Shine! We are proud to be a Certified Woman-Owned Business and an Equal Opportunity Employer. All qualified applicants-including immigrants and first-generation professionals-are encouraged to apply. ¡Esperamos conocerte pronto! Please Note: Employment is contingent upon successful completion of a background check and drug screening. Job Posted by ApplicantPro

Job Description A Customer Service Advisor (CSA) is a mid-level position that entails identifying problems with automobiles, gathering information, offering the customer recommendations for their vehicles, and communicating orders for repairs to be done. Customer service skills also play an important part in this role, since you will be communicating with customers to understand the issues/recommendations with their automobile. Advisor Job Responsibilities and Duties: · Listen to customers' account of issues and symptoms to better understand what the problem is for MultiCare Techs · Calculate and provide customer with an estimate of work to be performed · Explain process to clients so they understand what to expect and when their automotive will be repaired in time · Record information gathered from each visit in our customer system · Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for customers · Consistent training on new services and products to offer customers · Computer based training required, followed by one on one role play training and customer interaction training · Professional appearance is always a must for this position

The Client Performance Specialist supports the Client Relations Specialist & Operations by monitoring client performance metrics, identifying trends and risks, and partnering with Operations to drive remediation and continuous improvement. This role does not manage direct client relationships, but plays a critical role in protecting service levels, improving scorecard performance, and strengthening the firm's overall client experience. This role suits those who spot gaps, analyze data, act on insights, and work across teams to solve problems. Key Responsibilities Performance Monitoring & Analysis Review a defined set of clients daily to monitor SLA metrics, performance thresholds, and loans trending outside of SLA. Identify emerging risks, recurring issues, and performance gaps before they escalate. Analyze scorecard data, including document revision trends, timeline requirement metrics, and other performance indicators, across multiple states and potentially clients. Recognize “gap items” where data, processes, or ownership may be missing or unclear. Root Cause & Remediation Support Partner closely with Operations and internal teams to perform root cause analysis on performance issues. Partner in developing, implementing, and tracking remediation plans to bring metrics back within SLA. Follow issues through to resolution, ensuring corrective actions are completed and effective. Support continuous improvement efforts by identifying repeat drivers and systemic issues. Cross-Functional Partnership & Execution Work collaboratively with Client Relations Liaison, Specialists & Manager to share insights, trends, and risks impacting client portfolios. Translate performance findings into clear, actionable information for internal teams. Provide support for ad hoc performance evaluations, in-depth analyses, and specialized projects as required. Core Skills & Competencies Strong analytical skills with the ability to identify trends, patterns, and outliers Ability to perform root cause analysis and contribute to remediation planning Highly proactive, self-directed, and action-oriented Strong time management, prioritization, and follow-through skills Comfortable working in a fast-paced, performance-driven environment Clear written and verbal communication skills High attention to detail with strong organizational discipline Ability to work effectively across teams without direct authority

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 240 Commonwealth Blvd Suite 202 Location: USA Marshalls Store 1231 Martinsville VAThis position has a starting pay range of $13.41 to $13.91 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Supports the clients and sales staff by performing moderate complex daily clerical functions to maintain the office and document processing. **Responsibilities** + Provide Commercial Lending Support to Commercial Relationship Managers + Review and Fund Loans + Processes and administers commercial loans. Records new loans, establishes relevant files, processes loan payments and maintains loan records. + Obtains credit information and ensures sufficient loan collateral. + Calculates loan items and charges such as interest and payments. + Assists lending officers in activities such as disbursement of funds and extension of new loans. + Answers client inquiries on bank products, services, accounts and policies; opens new accounts; promotes cross-selling; researches and corrects account discrepancies. + Prepares loan documents, notices, and periodic loan reports. + Assist with maintaining Relationship Managers portfolios - clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues + Be able to identify clients' operational needs and bank products/services to meet these needs and establish proficiency. + Provide assistance to the bank's clients in all areas of the clients' relationship with the bank, including loans, deposits, and other bank services + Authorize payment and fees of commercial client overdrafts + Approve and process commercial client's withdrawals on lines of credit + Communicate with clients, attorney's, insurance companies, title companies, and various other professionals + Assist in ordering appraisals, flood determinations, UCC's and familiar with OFAC + Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision + Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents + Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision + Work closely with Bankers, Treasury Management, and deposit operations to ensure satisfactory on-going monitoring of depository/Treasury Management accounts/services to clients + Process wire requests for clients. + Assist other AAs and other departments with administrative support when needed + Performs all other duties as assigned **Requirements** + To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. High school diploma or GED and 5+ years of experience or equivalent combination of education and experience **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Turn your calling into a career with North Carolina Baptist Aging Ministry, a ministry of Baptist Children's Homes of NC. OUR MISSION: To provide Help for the Journey to aging adults 65+ in ways that help them maintain their independence and enjoy quality of life. OUR HISTORY: NCBAM was founded in 2009. The ministry is funded by the Baptist State Convention of North Carolina and administered by Baptist Children's Homes. OUR CALL CENTER: In addition to referring callers to community resources, NCBAM Call Center Specialists connect North Carolina's frail aging (65+) with church volunteers who share God's love my meeting needs for wheelchair ramps, grab bars, smoke alarms, light yard work, and friendly visits. Our team members are privileged to pray with callers. Visit ncbam.org to learn more about the mission of North Carolina Baptist Aging Ministry. ------------------------------------------ Job Title: Call Center Specialist, part-time Location: Thomasville, NC Method to Apply: bchcareers.org ------------------------------------------ SUMMARY The Call Center Specialist handles inbound and outbound calls (from a specific region) for the North Carolina Baptist Aging Ministry. The Call Center Specialist is the point of contact for aging adults, church volunteers, and community partners. Call Center Specialists treat each caller with courtesy and professionalism and assists clients with prioritizing their needs, connecting them with resources, and/or finding volunteers (from the NCBAM database) to meet their need. Employee must be available to work up to 27 hours per week between 9:00am and 5:00pm, Monday through Friday as scheduled by the Call Center Director. QUALIFICATIONS: * Associate Degree required * Excellent verbal, listening and written communication skills, with the ability to positively represent the agency to internal and external contacts * Must be proficient in Microsoft Office * Must be able to prioritize and complete multiple tasks in a timely manner * Has experience operating standard office equipment * Must maintain confidentially * Experience with data entry preferred * Meets qualifications for employment as outlined in the agency's personnel policies ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answers all phone calls in a professional, prompt and courteous manner * Connects church volunteers to frail aging adults in need * Enters data accurately and in a timely manner into the NCBAM database * Provides information, resources, and assistance to clients * Assures messages are forwarded to the appropriate staff member * Maintains a clean and orderly work area * Serves on committees for NCBAM team as requested * Assists each client with prioritizing their need * Offers information and resources when needed * Other duties as assigned Professionalism/Teamwork: * Represents the agency to various individuals, groups, and the public in a professional manner * Works closely and communicates effectively with Regional Director * Participates in NCBAM team meetings and events * Works with all BCH employees in a professional manner Reporting: * Works under the supervision of the Call Center Director * Keeps supervisor informed of any significant events which may arise * Participates in 90 day and/or annual performance evaluation CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc. which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. EQUIPMENT: Ability to operate standard office machines such as copier, computer, fax, etc. Ability to work within Microsoft Office Applications, popular web browsers and other software applications. LANGUAGE SKILLS: Ability to read, analyze, and interpret general information. Ability to effectively communicate with others, including managers, clients, customers, and the general public. CONTACT WITH OTHERS: Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency's image could be affected. MATHEMATICAL SKILLS: Excellent mathematical skills and the ability use accounting software and calculator to calculate figures. MENTAL / VISUAL / AUDITORY DEMAND: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and ability to draw conclusions. Specific vision abilities required by this job include close vision, and ability to adjust focus. Must be able to talk and hear both in person and on the telephone. CONFIDENTIAL DATA: Complies with agency policies and procedures concerning confidentiality and HIPAA regulations involving all aspects of client information, which include day to day care of the residents, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and stand, bend, stoop, squat, kneel, use hands and fingers, walk, reach with hands and arms, and occasionally lift equipment weighing up to 30 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usually equating to normal office working conditions.

International Drilling Equipment is seeking a Sales Account Support Representative to join our team. We are seeking a highly motivated and customer-oriented Sales Account Support Representative to join our dynamic sales team. In this role, you will provide essential support to the sales team, ensure seamless communication with internal stakeholders and customers, and maintain accurate records. Your efforts will contribute directly to the success of our sales initiatives in the assigned area, providing technical knowledge and administrative support to the lead sales manager to ensure the revenue goal achievement in the assigned area and the satisfaction of our customers. IDE provides high-quality foundation equipment and drill rigs, backed up by client education and ongoing equipment servicing. We are a growing, family-owned business that prides itself on attracting and retaining the best people in the foundation drilling industry. Whether your specialty is equipment sales, equipment service and maintenance, management, or administration, we want to help you achieve success with IDE. Our people and our company are as dependable as our foundation drilling equipment. At IDE, we drill deeper and work harder. Our Mission: We consistently deliver the best products and find smart solutions for every customer, working to support a smarter, safer, and more efficient industry as a whole. Our values: We set the PACE. Performance ~ Adaptability ~Customer Centric ~ Expertise Primary job responsibilities: Technical Support Act as the primary technical consultant for the area, responding promptly to technical inquiries, resolving issues, and ensuring exceptional support to the lead salesperson and customers as required Inquiry & Order Management Consult with the lead salesperson on inquiries and process orders accurately and efficiently, including consultation, equipment selection, and managing the sales process effectively. Follow-up to ensure timely delivery and customer satisfaction. Sales Support Assist the lead salesperson by preparing quotes, proposals, presentations, and other sales-related documents. Account Coordination Collaborate with internal teams to address client needs and ensure smooth execution of contracts and agreements. Relationship Building Foster strong relationships with customers (jobsite contacts in particular), understanding their needs and proactively identifying opportunities for upselling parts and service within the territory. Data Management Maintain and update customer account information in CRM systems, ensuring accuracy and consistency. Reporting Generate and analyze sales reports to track performance metrics, identify trends, and support decision-making. Ensure weekly reporting requirements are 100% complete and submitted on time. Continuous Improvement Contribute ideas to streamline processes and enhance the efficiency of the sales support function. Education/Training/Experience: Education: Bachelor's degree in business, marketing, or a related field (preferred but not required). Experience: Previous experience in sales support, customer service, or account management is preferred. Working hours are M-F 9am to 5:30pm Work Environment is an office that is air-conditioned/heated according to the season This position reports to the Rural Hall, NC location Benefits: IDE offers a competitive benefits package for full-time employees. You will be eligible to enroll after 90 days of employment. This package includes health/vision/dental insurance, 401K with matching, and paid company holidays and paid PTO/sick time. More information about our benefits will be provided in the offer letter. IDE does not ask for processing fees or payments of any kind. Additionally, we will not ask for personal information (e.g., SSN or bank information) before the hiring is confirmed and an offer letter is signed. Learn more about us at: ************************

Job Description Debt Collections Specialist - Call Center Pay: $16.00/hour + Uncapped Monthly Bonuses Earning Potential: $50,000+ per year Employment Type: Full-Time | On-Site Drive Your Success with Source Receivables Management, LLC Are you competitive, motivated, and ready to be rewarded for your results? At Source Receivables Management, LLC, we don't just offer jobs-we build careers. Join our fast-paced Greensboro call center and take control of your earning potential with a base salary + unlimited commissions and a clear path for growth. What You'll Do Connect with consumers by phone (inbound & outbound) to resolve past-due accounts Achieve-and exceed-monthly performance goals in a results-driven environment Work with a supportive team that celebrates wins and drives growth together Why You'll Love Working Here We believe in rewarding performance and investing in our people. Base Pay + Unlimited Commissions - the harder you work, the more you earn Uncapped Monthly Bonuses - no ceiling on success Paid Training - 3 weeks of hands-on coaching to set you up for success Full Benefits Package (health, dental, vision, PTO, 401(k) match & more) Company-Paid Life Insurance & Long-Term Disability Referral Bonuses - earn even more when you bring great people to the team What We're Looking For We're hiring ambitious individuals who: Communicate clearly and professionally Excel in fast-paced, goal-oriented environments Stay calm and focused under pressure Are driven to grow and consistently beat expectations Bonus: Previous experience in collections, sales, or customer service with a track record of success. Schedule & Training 3 Weeks Paid Training - learn, practice, and get confident before hitting the floor Work Hours: Mon-Tue: 9:00 AM - 6:00 PM Wed-Thu: 8:00 AM - 5:00 PM Fri: 8:00 AM - 4:30 PM Work Environment This is an on-site position at our dynamic Greensboro, NC call center. Join a team where performance is celebrated, advancement is encouraged, and your success is in your hands. Diversity & Inclusion As a Certified Woman-Owned Business and Equal Opportunity Employer, Source Receivables Management is proud to foster an inclusive workplace where all qualified applicants are encouraged to apply. Ready to take your career to the next level? Apply today and start building your future with Source Receivables Management! Please Note: Employment is contingent upon successful completion of a background check and drug screening. Job Posted by ApplicantPro

Job Description Kaplan Early Learning Company is growing and seeks to hire a Customer Engagement Analyst (On-site). For over 50 years, Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. At Kaplan, we come to work every day knowing that we are making an impact on children, families, and educators not only in our local communities, but around the world! We are a national leader in the early childhood educational market, and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized, we're the team to join. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years! About the Position: Incumbent will work independently to support and drive our sales growth initiative, profitability, and our commitment to quality customer service by focusing on evaluating, auditing customer requirements and our ability to meet those needs as efficiently as possible. The position will contribute to the overall success and profitable growth of the company by evaluating customer order requirements and product inventory status to effectively identify substitutions, will assist with labor assignments, status confirmations, order status, and delivery requirements of K-trucks or Special Delivery Orders while communicating between service, Traffic, the customer, and the sales representative. The staff member is charged with partnering with internal departments, primarily those that are customer-facing, to develop and drive execution plans for customer engagement success with Merchandising, Playground, Sales, Purchasing, Customer Support, and Operations to ensure customer requirements are executed against and met. Additionally, the incumbent will create and provide an analysis of various reports to ensure company leadership is informed and kept up to date on key performance indicators. Includes responsibility to audit individual employees' adherence to processes and procedures, identifying agents for additional training opportunities. Job Hours: Monday - Friday 8:00AM - 5:00PM (On-site) Position Responsibilities Include: Independently monitor and record customer requirements in our systems to proactively ensure customer satisfaction, support sales, and help customer service agents meet those requirements. Analyze data and directly partner with Merchandising, Purchasing, Customer Support, and Operations regarding customer feedback, percentage of order completions, special attention follow-ups, attendance, phone reports, and execution against correct processes. Serve as a specialist in k-truck deliveries, working to ensure delivery needs are met with temporary labor, install specialists, and order fulfillment. Develop and maintain comprehensive knowledge of Hubspot, PeopleSoft, and other software to create improved processes as identified. Develop and maintain comprehensive knowledge of specific order requirements and guidelines, including customer account knowledge. Proactively identify agents who need remedial or enhanced training in daily duties. Ensure appropriate information is communicated to Customer Support staff members for appropriate customer action. Explore, identify, and make recommendations to create more efficient procedures and communication in customer engagements. Collaborate with internal departments, establish, and lead meetings to discuss/propose areas of enhancement or alternative strategies that drive customer loyalty and internal excellence. Assist management in driving implementation and successful outcomes. Collaborate with management on special projects to drive exceptional customer engagements. Position Requirements Include: Degree preferred. 5+ years of related experience in B2B client services or a customer service leadership role working with internal/external customers. Comprehensive industry-specific knowledge of Kaplan and company internal processes required. Ability to think strategically, creatively, and analytically required. Proficiency in using MS Excel and Word required. Strong knowledge of PeopleSoft with the ability to build queries or to learn query-building skills. Strong knowledge of Hubspot preferred. Self-motivated and proactive with excellent organizational, communication, and prioritization skills required. Exceptional work ethic and flexible to changing business demands required. Ability to perform under pressure and achieve deadlines required. Demonstrate enthusiasm towards colleagues and customers required. Ability to build effective working relationships with others, inside and outside the organization required. Acts with a sense of urgency required. Advanced problem-solving skills and a keen attention to detail required. Benefits Include: Competitive pay rate Paid Time Off including holidays Paid Maternity/Paternity Leave Supplemental Program Childcare Discounts Medical, Dental, Vision Insurance Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives Short-term disability and long-term disability income replacement programs through Voya Insurance Educational Tuition Assistance Verizon and AT&T Discount YMCA Discount Employee Referral Bonus LifeMart Discount Shopping Website Kaplan Outlet Center Discount Pet Insurance Please include your salary range requirement. Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Supports the clients and sales staff by performing moderate complex daily clerical functions to maintain the office and document processing. **Responsibilities** + Provide Commercial Lending Support to Commercial Relationship Managers + Review and Fund Loans + Processes and administers commercial loans. Records new loans, establishes relevant files, processes loan payments and maintains loan records. + Obtains credit information and ensures sufficient loan collateral. + Calculates loan items and charges such as interest and payments. + Assists lending officers in activities such as disbursement of funds and extension of new loans. + Answers client inquiries on bank products, services, accounts and policies; opens new accounts; promotes cross-selling; researches and corrects account discrepancies. + Prepares loan documents, notices, and periodic loan reports. + Assist with maintaining Relationship Managers portfolios - clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues + Be able to identify clients' operational needs and bank products/services to meet these needs and establish proficiency. + Provide assistance to the bank's clients in all areas of the clients' relationship with the bank, including loans, deposits, and other bank services + Authorize payment and fees of commercial client overdrafts + Approve and process commercial client's withdrawals on lines of credit + Communicate with clients, attorney's, insurance companies, title companies, and various other professionals + Assist in ordering appraisals, flood determinations, UCC's and familiar with OFAC + Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision + Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents + Work closely with Bankers, Underwriters, and loan operations to ensure satisfactory on-going monitoring of loans to clients with supervision + Work closely with Bankers, Treasury Management, and deposit operations to ensure satisfactory on-going monitoring of depository/Treasury Management accounts/services to clients + Process wire requests for clients. + Assist other AAs and other departments with administrative support when needed + Performs all other duties as assigned **Requirements** + To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: 1. High school diploma or GED and 5+ years of experience or equivalent combination of education and experience **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.