Customer support representative jobs in Indiana - 2,436 jobs
Customer Service Technical Representative
Kaiser Aluminum 4.8
Customer support representative job in Evansville, IN
Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it-innovative thinking, industry-leading reliability, and a world-class commitment to customer service. In short, the same qualities we look for in our people. We are looking for a Customer Service Technical Representative to join the Kaiser Aluminum Warrick team outside of Evansville Indiana!
The position reports to the Customer and Product Quality Assurance (CPQA) Manager. The technical service organization has responsibility for providing customer technical service for can-sheet products produced at Warrick Operations.
This position interacts with both plant personnel and customers to resolve technical issues related to products. The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving. In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.
What's in it for you!
To support our teams and their families beyond the workplace, we provide an outstanding benefits package effective day one of employment!
Industry leading compensation program.
401K options that begin vesting day 1.
First-rate vacation plan for valuable work-life balance.
Relocation assistance for new team members.
Employee resource groups.
What you will work on:
Identify, drive, and/or facilitate product changes through commercialization.
Works with customers during process upset conditions; minimize financial impact.
Resolve customer quality issues efficiently and process claims.
Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for Kaiser and the customer.
Establishes relationships at various levels at customer plants.
About you:
Aluminum manufacturing knowledge
Can and Lid making knowledge preferred
Data analysis and problem solving skills Rigid Container Sheet (RCS) manufacturing process knowledge
RCS metallurgy knowledge
Strong communications, both written and verbal
Interpersonal astuteness
Negotiations skills
HS Diploma/GED
Additional Information:
The incumbent will travel extensively - can be as high as 70% of the time. Travel may be required with very little notice.
About Kaiser Aluminum Warrick:
We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.
$32k-38k yearly est. 3d ago
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Customer Support Specialist
Medasource 4.2
Customer support representative job in Indianapolis, IN
Medasource CustomerSupport Specialist
The Medasource CustomerSupport Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.
Key Responsibilities
VMS System Management (If Applicable)
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
Update contractor records for extensions, terminations, and any other operational changes.
Assist in extension processes, rate increases, offboarding, and related administrative tasks
Client-Specific Onboarding
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation.
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Timekeeping & Payroll Coordination
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Compensation:
$45,000 base salary
Bonus: Upon Completion
Location: Indianapolis, IN (onsite)
Remote: Flexible (2 days/week after training)
$45k yearly 23h ago
Commercial Lines Customer Service Agent
The Dehayes Group
Customer support representative job in Fort Wayne, IN
About Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.
Commercial Lines Customer Service Agent (CSA)
Primary Role:
The Commercial Lines Customer Service Agent (CSA) is responsible for the day-to-day servicing and maintenance of assigned commercial insurance accounts. This role supports both new business and renewals while delivering a high level of client service and satisfaction.
Key Responsibilities:
Market and place commercial lines new business and renewal accounts.
Maintain and service assigned accounts, ensuring accuracy and timeliness.
Update insurance applications and gather underwriting information, including loss runs.
Prepare and issue proposals, binders, auto ID cards, and renewal certificates.
Process policy endorsements and service requests received via phone, email, or fax in accordance with agency procedures.
Serve as a reliable point of contact for clients, addressing questions and ensuring a positive service experience.
Qualifications:
Active Indiana Property & Casualty license required
Minimum of 5 years of commercial insurance brokerage or equivalent experience
Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through the agency
Experience with real estate and contracting accounts is highly preferred
Solid understanding of brokerage operations, including claims handling, commercial lines rating, agency management systems, and applicable insurance laws and regulations
Proven ability to work effectively in an electronic environment; Applied Epic experience preferred but not required; Proficiency with Microsoft Office Suite, document management systems, carrier platforms, and phone systems
Excellent time management, organizational and verbal and written communication skills
High level of self-motivation and ability to work independently
Strong attention to detail and accuracy
Strong mathematical aptitude preferred
Hours: Monday - Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$23k-30k yearly est. 23h ago
Customer Service Representative | Freight Brokerage
Circle Logistics, Inc.
Customer support representative job in Fort Wayne, IN
Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!
Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What We're Looking For:
We're looking for motivated, goal-oriented, self-starters who are:
Professionals who want to launch their career in a new industry
Detail-oriented and organized
Strong communicators - both written and verbal
Comfortable in a fast-paced, team-oriented environment
Ready to make an impact and grow a career
If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle.
Overview:
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow.
Skills/Abilities:
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
Full-time: 40 hours per week
Room for advancement in a fast-growing company that promotes from within
Paid holidays and paid time off
Health, vision, and dental insurance benefits
401(k) Plan
Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!
$27k-36k yearly est. 23h ago
Customer Service Representative
Ledvance
Customer support representative job in Westfield, IN
LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.
LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.
We are seeking a reliable and customer-focused Customer Service Representative to join our team. In this role, you will handle inbound and outbound interactions for internal and external customers across phone, email, and chat channels, providing timely support, resolving issues, and delivering an excellent customer experience.
Key Responsibilities Include:
Handle customer inquiries via phone calls, emails, and live chat in a professional and courteous manner.
Resolve customer issues efficiently by identifying needs, researching solutions, and following up as needed
Provide clear and accurate information about products, services, policies, and procedures
Escalate complex or unresolved issues to appropriate teams when necessary
Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards
Maintain a positive, empathetic, and solution-oriented approach in all interactions
Qualifications Include:
High School diploma plus minimum 3 years relevant experience required. AS preferred.
Strong verbal and written communication skills
Comfortable handling multiple communication channels (calls, emails, and chats)
Basic computer skills and ability to learn new systems quickly
Strong problem-solving and active listening skills as well as the ability to apply critical thinking.
A positive attitude and customer centric focus
Preferred Skills & Competencies
Ability to multitask and manage time effectively in a fast-paced environment
Typing proficiency and experience
Conflict resolution and de-escalation skills
Dependable, punctual, and team-oriented
Other
Relocation and/or work sponsorship are not available with this position.
Hours are Monday - Friday, 8:00 AM to 5:00 PM, with up to three days per week remote.
$27k-35k yearly est. 23h ago
Call Center Rep - In Office
The Whittingham Agencies
Customer support representative job in Indianapolis, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 15d ago
Bilingual Customer Care Representative (Spanish/English) (Burmese/English)
Professional Management Enterprises 3.8
Customer support representative job in Indianapolis, IN
Professional Management Enterprises is seeking a Customer Care Representative to join our call center team! As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy with the service you provide.
Job Title: Bilingual (Burmese/English) (Spanish/English) Customer Care Representative
Location: Indianapolis, Indiana (Remote) **Must be an Indiana Resident**
Pay: $18.50hr (Weekly Pay)
Work Hours: Monday-Friday, 10am - 6:30pm
Duties and Responsibilities:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers.
Required to meet department goals.
Skills:
Experience incustomer service is a plus
Bilingual (Burmese/English)
Ability to navigate multiple computer screens at a time.
Ability to provide quality customer service while multi-tasking is a plus.
Requirements:
Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
Must have a private area to work closed off from others.
Can not be responsible for minors or be a primary caretaker for another person during working hours.
Must live within a 50 miles radius of Indianapolis, Indiana
$18.5 hourly 1d ago
Customer Service Representative (Float Teller)
Banktalent HQ
Customer support representative job in Indianapolis, IN
Operates a teller's window by providing prompt, efficient, accurate and high-quality customer service. Represents the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to appropriate staff.
Essential Functions:
Uphold the "Culture of Excellence" and provide high quality customer service to all clients all the time
Comply with all banking regulations and our own Bank policies, procedures and objectives
Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
Provide clients with accurate account, product or service information
Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and traveler's checks), loan payments and safe deposit box rental payments in a timely, accurate manner
Maintain basic knowledge of Bank services and products
Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed
Balance transactions at end of day and verify cash totals
Maintain working knowledge of the branch capture system
Required Education, Experience and Skills:
High School Diploma or equivalent
Minimum of six months cash handling experience required; bank experience preferred
High degree of accuracy and attention to detail
Excellent communication and customer service skills, exhibiting a high degree of professionalism
Excellent interpersonal skills, with the proven ability to interact effectively with individuals from diverse backgrounds
Basic computer proficiency and terminal knowledge
Ability to interpret data and identify problems
$27k-35k yearly est. 1d ago
Associate Director -CSR
Standard Chartered 4.8
Customer support representative job in Indiana
Apply now Work Type: Office Working Employment Type: Permanent Job Description: Programme Management & Delivery To support NGO partners, for 100% delivery against project deliverables and financial targets in annual work plan. Closely monitoring the work plan and recommending corrective actions as and when required.
Summary of key functions:
* Project Assurance and Oversight:
* Communication & Documentation
* Programme Development Services
* Supportin Portfolio Governance
* Regulatory and business conduct
Project Assurance and Oversight
* Ensure 100% delivery against project deliverables and financial targets in annual work plan. Closely monitoring the work plan and recommending corrective actions as and when required.
* Ensure organizational set-up and project management systems are fully functional and create an enabling environment for successful execution of the project by the implementation partners.
* Support the implementing partners in preparation of the annual work plans and result framework as endorsed by the management.
* Design, develop and implement a comprehensive M&E framework for SCBs CSR activities.
* Ensure timely submission of monthly, quarterly and half yearly progress reports by the development partners. Conduct monthly, quarterly and half yearly progress evaluations and reviews for keeping the internal management abreast of the project/portfolio progress.
* Conduct periodic monitoring, reviews, and evaluation to measure the impact of the projects. Continuous monitoring and analysis of the programme environment, timely readjustment of programme.
* Ensure that lessons learnt feed into the analytical and project work (i.e. results used to make decisions).
* Conduct accompanied visits with implementing partner to the project location to review the progress and to provide handholding support.
* Monitor the quality and efficacy of the project interventions - to achieve the target indicators in a cost effective, timely and sustainable manner.
* Manage the monitoring and evaluation of the Seeing is Believing (SIB), Futuremakers & WASHE portfolio with the external M&E partner.
Key Responsibilities
Documentation & Communication
* Develop internal communications to promote the bank sustainability investment among employees in association with the implementing partners.
* Manage the social media and external communications of the Sustainability portfolio with internal communication team & implementing partners.
* Manage and enhance the Sustainability Bridge page & share case studies.
* Prepare sustainability progress report, briefs, and supervision notes as and when required for the group's senior management and for the CSR committee.
* Provide technical advice and direction in strengthening bank sustainability communication for internal and external stakeholders.
* Develop a plan for the development and dissemination of lessons learnt.
* Conduct regular supervisory/technical assistance visits to the field.
* Coordinate with the M&E Coordinator of partner NGOs for portfolio specific reports, and data for documenting success stories.
Governance and funding
* Develop partner contracts and supportin due diligence of the partners to ensure compliance with the Bank's Donation Policy.
* To ensure necessary documentation for payments, utilisation and settlement of projects and regulatory reporting is done in a timely manner
* Supportin timely processing of payments to NGO partners and preparing portfolio payment packs as per disbursement timeline.
* Identify and assess sources of regulatory risks related to 2% portfolio.
* Be updated of the changes in the 2% guidelines and ensure that the portfolio remains in sync to the changes.
* Supportin reporting of the overall 2% portfolio for the CSR Committee.
Programme Development Services
* Onboard of new sustainability programme partners
* Provide oversight to ensure that the activities being undertaken are in congruence with the project goal and the overall goal of the portfolio.
* Provide feedback to the implementing partner on program activities such as adopt innovative & problem-solving ways of project management, enhancing project future sustainability and convergence with government schemes under the thematic areas.
* Analyze impact assessment reports prepared by independent third-parties, and review the alignment of outcomes in line with those anticipated at the time of engaging in the projects.
* Explore thought leadership around the future of SiB, Futuremakers & WASHE.
Regulatory & Business Conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters
Regulatory & Business Conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
* CEO India
* Global Head of Community Impact
* Head CABM India & SA
* Head of Sustainability India & GBS
Skills and Experience
* Knowledge of the development sector
* Core themes - water sanitation, employability
* Project Management skills
Qualifications
* Minimum 8- 10 years' experience in managing projects in CSR/ philanthropic & grant making organisations / international development agencies/ large-scale NGOs.
* Relevant experience/knowledge in India in the areas of healthcare (blindness), livelihoods (employment/ self-employment), water and environment initiatives .
* High degree of proficiency in data analytics, reporting, planning & presentation tools.
* Highly proficient in Microsoft tools such as Outlook, Word, Excel, and PowerPoint.
* Ability to conduct research and analysis and deploy monitoring & evaluation frameworks.
* Excellent attention to detail and ability to prioritise efficiently.
* Excellent writing, communication, and project management skills.
* Collaborative, self- motivated and ability to work both in a team as well as independently.
* Flexible to travel extensively to project sites to monitor progress of grant programs.
* Capacity to manage multiple tasks, prioritise effectively, and coordinate activities with various stakeholders.
* Knowledge of the rules and regulations governing CSR and industry best practices
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
* Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
* Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
* Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
* Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
* Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
* Flexible working options based around home and office locations, with flexible working patterns.
* Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
* A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
* Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Apply now
Information at a Glance
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$28k-37k yearly est. 8d ago
Sales Ops/Billing Customer Liaison
Azenta Inc.
Customer support representative job in Plainfield, IN
Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity
Job Title
Sales Ops/Billing Customer Liaison
Job Description
How You'll Add Value
The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create
processes and support communication with all core business departments to assure alignment. This role will support the customer as a main point of contact for non-operational client change requests.
What You'll Do
* Ensures effective communication between client and Azenta teams.
* Provides support for non-operational client change requests.
* Initiates post-win contract/purchase order change requests to notify and trigger client action.
* Coordinates post-win activities which fall outside of project management or sales functions.
* Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
* Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
* Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams.
* Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery.
* Pulls billing data to address client inquires and/or connects with billing teams to provide requested data.
* Ensures client responses are completed in a timely manner and according to department quality standards.
* Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers.
What You Will Bring
* Bachelor's Degree
* 3+ years' experience in finance, billing, and/or sales operations role
* Customersupport experience required
* Preferred experience with SFDC (Salesforce.com) or similar solution
* Excellent analytical and organizational skills
* Excellent verbal, written, and presentation skills
* Attention to detail, accuracy, and proactive relevance to company interests
Your Working Conditions
* Office setting
* Employee may occasionally work in an area with potentially infectious materials.
* Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.
EOE M/F/Disabled/VET
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at ********************* for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
United States Base Compensation: $50,000.00 - $62,000.00
The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.
$50k-62k yearly 33d ago
Fulfillment Lead, Pharmacy
Knipper 4.5
Customer support representative job in Charlestown, IN
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the Caretria Team!
The Fulfillment Lead, Pharmacy, would have the responsibility to monitor team activity and effectiveness, manage workflow on the fulfillment floor as unexpected increases/decreases in volumes dictate, assist in managing inventory, handle escalations, incident reporting, expedite tickets issued by the teams and assist in the setup of new initiatives and program launches for Caretria.
Responsibilities
KEY AREAS OF RESPONSIBILITY:
Demonstrate proficiency at all pharmacy technician activities in the fulfillment area.
Participate in training, daily monitoring, coaching and communication to team members.
Motivate and encourage contributors through positive communication and feedback.
Maintain a safe distribution/production environment.
Responsible for performing in-process inspections to ensure order accuracy on packing lines.
Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place.
Assist and provide guidance to staff for handling fulfillment and shipping order escalations.
Provide administrative support to the pharmacists and/or support staff relative to department.
Ensure all cold chain inventory is stored upon receipt, with verification of receipt and counts completed.
Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to fulfillment.
Ensure compliance with applicable regulations, Caretria Standard Operating Procedures, OSHA, Boards of Pharmacy, and industry best practices.
Accurately report on the consumption of resources (labor, materials, inventory, equipment, postage, etc.…)
Participate in all training and process improvement initiatives.
Responsible for appropriate escalation of any incidents related to inventory or quality.
Obtain proficiency with pharmacy management and shipping software processes and functions.
Effective written and oral communication across multiple departments.
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
High School Diploma
Pharmacy Technician license from the State of Indiana is required.
At least 2 years' experience in a high-volume pharmacy setting
Prior experience in training, lead roles, or supervisory experience is highly desirable.
Experience with HIPAA, PDMA, cGMP adverse events preferred.
Ability to read, write, speak, and understand the English language.
KNOWLEDGE, SKILLS & ABILITIES:
Excellent written and verbal communication skills.
Excellent analytical, problem solving and decision-making skills.
Ability to accept changing workflows and unexpected demands requiring flexibility.
Ability to work under pressure and appropriately prioritize responsibilities.
Ability to work independently with minimal supervision.
Ability to develop collaborative working relationships.
Ability to prepare and write investigational reports for management review.
Working knowledge of current including Good Documentation Practices, and Good Distribution Practices.
Thorough understanding of the State of Indiana Board of Pharmacy Regulations.
Ability to manage data in spreadsheets, give effective feedback, utilize project management techniques.
Able to use Microsoft Excel and Word at the following levels:
Basic Level: This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. A person with this level of skills can use basic formatting, editing, printing functions, and understands the document page setup.
Proficient in use of computers and ability to learn internal software programs.
Ability to use a calculator to perform basic math functions and understands the concept of same including: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; compute ratio, rate and percent.
Able to control one's own time and that of their direct reports; seeks agreement on resource allocation taking into account all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and/or create efficiencies.
PHYSICAL REQUIREMENTS:
Location of job activities 100% inside
Noise and/or vibrations exposure
Stand and sit for prolonged periods of time.
Occasional bending or stooping
Frequently required to reach with hands and arms.
Frequently lift and/or move objects up to 25 pounds.
Occasionally lift and/or move objects up to 35 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$34k-45k yearly est. Auto-Apply 8d ago
CUSTOMER RELATION SPECIALIST
Big Sandy Superstore 4.0
Customer support representative job in Greenwood, IN
Job DescriptionBenefits:
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Stock options plan
Vision insurance
Wellness resources
Customer Relation Specialist
Retail Customer Service Office Duties
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will:
Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Completes and processes credit applications, payments and financing paperwork.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.
Qualities and skills we are looking for:
Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customer service skills
Physical Demands:
Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
High school diploma or equivalent combination of education and experience
Previous clerical experience preferred
Position Type
Full-Time/Regular
#BSSALES
$27k-38k yearly est. 15d ago
Fulfillment Lead, Pharmacy
Knipperx Inc.
Customer support representative job in Charlestown, IN
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the Caretria Team!
The Fulfillment Lead, Pharmacy, would have the responsibility to monitor team activity and effectiveness, manage workflow on the fulfillment floor as unexpected increases/decreases in volumes dictate, assist in managing inventory, handle escalations, incident reporting, expedite tickets issued by the teams and assist in the setup of new initiatives and program launches for Caretria.
Responsibilities
KEY AREAS OF RESPONSIBILITY:
Demonstrate proficiency at all pharmacy technician activities in the fulfillment area.
Participate in training, daily monitoring, coaching and communication to team members.
Motivate and encourage contributors through positive communication and feedback.
Maintain a safe distribution/production environment.
Responsible for performing in-process inspections to ensure order accuracy on packing lines.
Ensure equipment is utilized as intended by the manufacturer with all guards and safety devices in place.
Assist and provide guidance to staff for handling fulfillment and shipping order escalations.
Provide administrative support to the pharmacists and/or support staff relative to department.
Ensure all cold chain inventory is stored upon receipt, with verification of receipt and counts completed.
Troubleshoot problems until resolved, escalating when needed and providing continuous communication of obstacles or needs related to fulfillment.
Ensure compliance with applicable regulations, Caretria Standard Operating Procedures, OSHA, Boards of Pharmacy, and industry best practices.
Accurately report on the consumption of resources (labor, materials, inventory, equipment, postage, etc.…)
Participate in all training and process improvement initiatives.
Responsible for appropriate escalation of any incidents related to inventory or quality.
Obtain proficiency with pharmacy management and shipping software processes and functions.
Effective written and oral communication across multiple departments.
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE:
High School Diploma
Pharmacy Technician license from the State of Indiana is required.
At least 2 years' experience in a high-volume pharmacy setting
Prior experience in training, lead roles, or supervisory experience is highly desirable.
Experience with HIPAA, PDMA, cGMP adverse events preferred.
Ability to read, write, speak, and understand the English language.
KNOWLEDGE, SKILLS & ABILITIES:
Excellent written and verbal communication skills.
Excellent analytical, problem solving and decision-making skills.
Ability to accept changing workflows and unexpected demands requiring flexibility.
Ability to work under pressure and appropriately prioritize responsibilities.
Ability to work independently with minimal supervision.
Ability to develop collaborative working relationships.
Ability to prepare and write investigational reports for management review.
Working knowledge of current including Good Documentation Practices, and Good Distribution Practices.
Thorough understanding of the State of Indiana Board of Pharmacy Regulations.
Ability to manage data in spreadsheets, give effective feedback, utilize project management techniques.
Able to use Microsoft Excel and Word at the following levels:
Basic Level: This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. A person with this level of skills can use basic formatting, editing, printing functions, and understands the document page setup.
Proficient in use of computers and ability to learn internal software programs.
Ability to use a calculator to perform basic math functions and understands the concept of same including: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; compute ratio, rate and percent.
Able to control one's own time and that of their direct reports; seeks agreement on resource allocation taking into account all stake holders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and/or create efficiencies.
PHYSICAL REQUIREMENTS:
Location of job activities 100% inside
Noise and/or vibrations exposure
Stand and sit for prolonged periods of time.
Occasional bending or stooping
Frequently required to reach with hands and arms.
Frequently lift and/or move objects up to 25 pounds.
Occasionally lift and/or move objects up to 35 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$32k-41k yearly est. Auto-Apply 8d ago
Client Experience Specialist
Faegre Baker Daniels 4.5
Customer support representative job in Indianapolis, IN
Faegre Drinker is a firm designed for clients and designed for you. We understand that our people are critical to our success and we are committed to investing in our paraprofessional, administrative and operations professionals. We are always looking for talented, service-focused individuals to join our flexible and high-performing culture. With technology tools and resources that support our hybrid work environment, our colleagues enjoy a culture of learning, support for work and personal goals, opportunities to give back to our communities, and competitive benefits and rewards programs. At Faegre Drinker, you will have the opportunity to share your expertise within and across teams and contribute to our success.
Summary:
Faegre Drinker has an opportunity for a Client Experience Specialist to work with our Client Development & Marketing team in our Minneapolis, Philadelphia, Chicago, Denver, or downtown Indianapolis offices. You will be part of a dynamic team dedicated to supporting the firm's client engagement and growth strategies in alignment with the firm's strategic plan. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.
Job Description:
What you would do:
* Partner with the Senior Manager of Client Experience on strengthening client relationships, boosting revenue, and creating, executing and overseeing initiatives that enhance the client experience
* Support the Senior Manager of Client Experience with various client experience initiatives, including but not limited to data review and clean up, feedback initiatives, coordinating third-party insights, coordination of client roundtables and various other firm-level client experience projects
* Special projects and other duties as assigned
What is expected:
* Ability to problem-solve
* Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference)
* Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-orientated environment
* Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate
* Willingness to be flexible with time and adjust to a changing work environment
* Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation
* Ability to use sound judgment and discretion in dealing with highly confidential information
* Ability to take direction and accept supervision
* Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations
* Ability to work effectively with co-workers in a team oriented collaborative environment
What we offer:
* Flexible working environment for work-life success
* Opportunity to participate in firm-sponsored volunteer events
* Wellness programming with personalized content and activities
* Professional environment and the opportunity to work with experts at the top of their fields
* Variety of health plan options, as well as dental, vision and 401(k) plans
* Generous paid time off
The anticipated initial hourly rate for someone who is hired into this position is $42.00 - $50.25/hour based on a 37.5 hour a week schedule.
Actual initial hourly rate may be above or below the above-identified range and will be based on the relevant skills, training, experience, and other job-related factors, including the location where the position is filled, in all cases consistent with applicable law. This is a non-exempt role paid on an hourly basis with a 37.5-hour schedule work week. The initial hourly rate listed above is just one component of Faegre Drinker's total compensation and benefits package for professional staff, which includes, but is not limited to, a discretionary bonus; life, health, accident, and disability insurance; and a 401(k) plan.
Application Deadline on or before: February 4, 2026.
What is required:
* Bachelor's degree, preferably in marketing, communications or finance
* 4 years or more of professional experience, including 2 years within a professional services environment, ideally business development
* Proficiency in Microsoft Excel, Word, PowerPoint, PowerBI and experience with database software
* Experience with project management, budget development & record management preferred
Apply now if you are ready to join the Faegre Drinker team!
Faegre Drinker Biddle & Reath LLP participates in the federal government's E-Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Faegre Drinker Biddle & Reath LLP is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws. Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline and termination.
In compliance with Colorado state law, you have the right not to identify your age, including by not disclosing your date of birth or dates of attendance or graduation, to us as part of your application and hiring process. You may redact this information (i.e., age, date of birth, and dates of attendance / graduation) from your application and related materials. If you choose to redact this information, please do so in a manner that allows us to read the other data on the applicable document(s) (e.g., if redacting the year you graduated from your transcript, please ensure other items on your transcript are legible).
Notice to Recruiters and Staffing Agencies: Faegre Drinker Biddle & Reath (and any subsidiary) has an internal recruiting department and does not accept unsolicited resumes.
$42-50.3 hourly 14d ago
Call Center (Patient Support Specialist)
Dermatology Inc.
Customer support representative job in Greenwood, IN
The ideal candidate will be able to multitask in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.
• Register and schedule patients referred by outside physicians (via phone or fax). Ensure complete and accurate registration, including patient demographics and current insurance information.
• Verify patient insurance, including referrals and authorization requirements.
• Triage phone calls to appropriate staff members
• Additional duties as assigned.
Requirements
• Strong patient advocate, promoting a positive patient experience.
• Experience with an EMR scheduling system.
• Previous medical practice experience is a plus
• Basic insurance knowledge
• Dedicated team-player
• Dependable and reliable
• Ability to effectively communicate with patients
• Focused on accuracy and attention to detail.
• Positive, energetic personality
Requirements:
$24k-33k yearly est. 13d ago
Customer Support Specialist
Medasource 4.2
Customer support representative job in Indianapolis, IN
The Medasource CustomerSupport Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.
Key Responsibilities:
VMS System Management (If Applicable)
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
Update contractor records for extensions, terminations, and any other operational changes.
Assist in extension processes, rate increases, offboarding, and related administrative tasks
Client-Specific Onboarding
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation.
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Timekeeping & Payroll Coordination
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Location: Indianapolis, IN (onsite)
Remote: Flexible (2 days/week after training)
EEO STATEMENT
Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
$30k-38k yearly est. 23h ago
Personal Lines Customer Service Agent
The Dehayes Group
Customer support representative job in Fort Wayne, IN
About Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.
Personal Lines Customer Service Agent (CSA)
Position Summary:
The primary function of this role is to provide day-to-day maintenance and servicing of Personal Lines accounts. This includes marketing and placing renewal business, partnering with Producers to quote and secure new Personal Lines accounts, and ensuring consistently high levels of client service and satisfaction.
Duties:
Review all applications, renewal requests, and endorsements to ensure compliance with underwriting authority and guidelines.
Prepare and/or authorize auto ID cards as needed.
Prepare and/or authorize binders and Evidence of Property Insurance when required.
Initiate, review, prepare, and process renewals, endorsements, cancellations, and related transactions.
Handle mortgagee and lienholder requests and inquiries via phone and written correspondence.
Assist the Producer and Office Manager with collections and process additional or return premiums.
Process additional or return premiums for agency-billed transactions.
Take claim reports, maintain claim files, mail claim cards to insureds, complete SR21 forms when required, and order police reports as needed.
Review company-issued policies and endorsements for accuracy.
Enter all non-downloaded policy data into the agency management system in accordance with agency procedures.
Participate in training seminars and classes to enhance professional skills and knowledge.
Scan and upload all relevant documents into the agency system.
Maintain the Expiration List and ensure all policies are renewed or rewritten prior to expiration.
Run carrier downloads and process them appropriately.
Enter endorsement requests and new business applications directly into carrier systems.
Obtain underwriting information for carriers as requested.
Run reports and prepare quotations as needed.
Monitor cancellation and late-payment notices; mail annual late-pay/EFT letters to insureds, including retrieving billing notifications from the Allied system.
Set up and maintain customer information in the agency system, including profiling customers and ensuring accurate contact information.
Perform other duties as assigned.
Qualifications:
Active Indiana Property & Casualty License.
Minimum of 1 year of insurance agency experience.
Extensive knowledge of all personal insurance lines, especially those products offered through the agency.
Comprehensive understanding of agency operations, including claims handling, procedures, personal lines rating, agency management systems, and relevant insurance laws and codes.
Proficiency in electronic workflow environments; experience with Applied Epic preferred but not required. Proficiency with Outlook, Word, Excel, document management tools, carrier proprietary systems, and phone systems.
Familiarity with risk assessment and risk management techniques.
Excellent time management, organizational and verbal and written communication skills.
High degree of self-motivation and self-direction.
Hours: Monday - Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$23k-30k yearly est. 1d ago
Call Center Rep - In Office
The Whittingham Agencies
Customer support representative job in Richmond, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 15d ago
Burmese Customer Service Representative
Professional Management Enterprises 3.8
Customer support representative job in Fort Wayne, IN
Professional Management Enterprises is seeking a Customer Care Representative to join our call center team!As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy with the service you provide.
Job Title:Bilingual Customer Care Representative (Burmese/English)
Location: Indianapolis, Indiana(Remote) **Must be an Indiana Resident**
Pay:$18.50hr (Weekly Pay)
Work Hours: Monday-Friday, 10am - 6:30pm
Duties and Responsibilities:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Seeks, understands and responds to the needs and expectations of internal and external customers.
Required to meet department goals.
Skills:
Experience incustomer service is a plus
Bilingual (Burmese/English)
Ability to navigate multiple computer screens at a time.
Ability to provide quality customer service while multi-tasking is a plus.
Requirements:
Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
Must have a private area to work closed off from others.
Can not be responsible for minors or be a primary caretaker for another person during working hours.
Must live within a 50 miles radius of Indianapolis, Indiana
$18.5 hourly 23h ago
Customer Service Representative (Teller) - Village of West Clay Banking Center
Banktalent HQ
Customer support representative job in Carmel, IN
This position is the front line of our client experience. As a Customer Service Representative, you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Bank's values and dedication to service.
How You'll Contribute
Deliver exceptional customer service by upholding the Bank's Culture of Excellence at all times
Operate a teller window efficiently, processing transactions accurately and timely
Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
Provide clients with clear, accurate information about accounts, products, and services
Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
Evaluate client needs and connect customers with appropriate team members or departments
Balance cash and transactions daily, verifying totals with precision
Maintain working knowledge of the branch capture system
Comply with all banking regulations, internal policies, and operational procedures
Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk
What We're Looking For
High School Diploma or equivalent
Six months or more of cash handling experience preferred for entry-level candidates
Exceptional attention to detail with a high degree of accuracy
Strong communication and customer service skills with a professional demeanor
Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
Basic computer proficiency and familiarity with terminal systems
You'll Excel If You
Enjoy working directly with customers and creating positive experiences
Take pride in accuracy, reliability, and follow-through
Remain calm, professional, and service-focused in a fast-paced environment
Are naturally observant and proactive in identifying client needs
Value teamwork, accountability, and doing things the right way
Why Join Us
The National Bank of Indianapolis is the city's only locally owned national bank. We are proud to serve our community with personal attention, trusted relationships, and exceptional service. Our employees play a critical role in delivering that promise every day.
We invest in our people by fostering a supportive, respectful workplace where contributions are recognized and growth is encouraged. At NBOFI, you're not just filling a role, you're building relationships, developing skills, and becoming part of a team that values excellence and integrity.
In Summary
Bring your customer focus. Bring your professionalism. Bring your attention to detail.
We'll provide the training, support, and culture.
Together, we'll deliver service our clients can count on every time!
The National Bank of Indianapolis is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis ofrace, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
The National Bank of Indianapolis participates inE-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.
$27k-35k yearly est. 4d ago
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